VVER440/otrs-turbo
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fix: nella pagina di creazione di un nuovo ticket, coda e cliente ora non sono più precompilati dal primo campo della lista.

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VVER440
2026-07-29 22:29:39 +02:00
parent 5ef7e66be5
commit 0cbd3ccdfc
1 changed files with 1 additions and 36 deletions
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public/js/views/ticketCreate.js
+1 -36
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@@ -331,7 +331,7 @@ const TicketCreateView = {
}
} else {
setTimeout(async () => {
// 1. Owner & Responsible pre-population with active agent
// Active agent pre-population for Owner & Responsible
const currentAgentId = localStorage.getItem('activeAgentId') || '1';
const activeAgent = (App.lookups.users || []).find(u => String(u.id) === String(currentAgentId));
if (activeAgent) {
@@ -344,41 +344,6 @@ const TicketCreateView = {
responsibleIdInput.value = activeAgent.id;
}
}
// 2. Customer User pre-population with first match
try {
const companies = await App.api('/api/customer-companies/search?q=');
if (companies.length > 0 && customerIdInput && companySearchInput) {
const defaultCompany = companies[0];
customerIdInput.value = defaultCompany.customer_id;
companySearchInput.value = defaultCompany.customer_id;
// Search users for this company
const users = await App.api(`/api/customer-users/search?q=&customer_company_id=${encodeURIComponent(defaultCompany.customer_id)}`);
if (users.length > 0 && userSearchInput && customerUserIdInput) {
const defaultUser = users[0];
userSearchInput.value = `${defaultUser.first_name} ${defaultUser.last_name}`;
customerUserIdInput.value = defaultUser.login;
} else {
// Fallback: use company name as customer user ID
userSearchInput.value = defaultCompany.name;
customerUserIdInput.value = defaultCompany.customer_id;
}
}
} catch (err) {
console.error('Error pre-populating defaults:', err);
}
// 3. Queue pre-population
try {
const queues = await App.api('/api/queues/search?q=');
if (queues.length > 0 && queueSearchInput && queueIdInput) {
queueSearchInput.value = queues[0].name;
queueIdInput.value = queues[0].id;
}
} catch (err) {
console.error('Error pre-populating queues:', err);
}
}, 50);
}