fix: tentativo di fix per il riconoscimento del ticket ma otrs è stronzo-merda. feat: nella pagina di anteprima del ticket, aggiunto pulsante per aprire in una scheda interna.

routes/email.js

@@ -226,7 +226,7 @@ router.post('/send', async (req, res) => {
     if (!ticketResult.rows.length) return res.status(404).json({ error: 'Ticket non trovato' });
 
     const { tn, title } = ticketResult.rows[0];
-    const subject = customSubject || `Re: [Ticket#${tn}] ${title}`;
+    const subject = customSubject || `[Ticket#${tn}] Re: ${title}`;
 
     // 2. Build BCC list (include OTRS system mailbox if keepHelpdeskCopy is true)
     const bccList = [...bcc];
@@ -263,7 +263,8 @@ router.post('/send', async (req, res) => {
     const messageId = `<${Date.now()}.${Math.random().toString(36).substring(2)}@pharmaidea.com>`;
 
     // 3. Send via configured mailer (Graph API or SMTP)
-    await sendMail({ to, cc, bcc: bccList, subject, bodyHtml: processedBodyHtml, attachments, inlineImages: finalInlineImages, inReplyTo, references, messageId });
+    const mailResult = await sendMail({ to, cc, bcc: bccList, subject, bodyHtml: processedBodyHtml, attachments, inlineImages: finalInlineImages, inReplyTo, references, messageId });
+    const finalMessageId = (mailResult && mailResult.internetMessageId) || messageId;
 
     // 4. Log article in OTRS ticket via DB as a standard Email article
     try {
@@ -308,7 +309,7 @@ router.post('/send', async (req, res) => {
         await pool.query(`
           INSERT INTO article_data_mime (article_id, a_from, a_to, a_cc, a_bcc, a_subject, a_body, a_content_type, a_message_id, incoming_time, create_time, create_by, change_time, change_by)
           VALUES ($1, $2, $3, $4, $5, $6, $7, 'text/html; charset=utf-8', $8, $9, $11, $10, $11, $10)`,
-          [articleId, aFrom, toList, cc.join(', '), bccList.join(', '), subject, processedBodyHtml, messageId, now, agentId || 1, localNow]
+          [articleId, aFrom, toList, cc.join(', '), bccList.join(', '), subject, processedBodyHtml, finalMessageId, now, agentId || 1, localNow]
         );
 
         // Helper to strip HTML tags