fix: tentativo di fix per il riconoscimento del ticket ma otrs è stronzo-merda. feat: nella pagina di anteprima del ticket, aggiunto pulsante per aprire in una scheda interna.

utils/graphMailer.js

@@ -60,7 +60,7 @@ async function getAccessToken() {
  * @param {Array}  [options.inlineImages] - [{ cid, content (base64), contentType }]
  * @returns {Promise<void>}
  */
-async function sendMail({ to, cc = [], bcc = [], subject, bodyHtml, attachments = [], inlineImages = [], inReplyTo, references }) {
+async function sendMail({ to, cc = [], bcc = [], subject, bodyHtml, attachments = [], inlineImages = [], inReplyTo, references, messageId }) {
   const sender = process.env.AZURE_MAIL_SENDER;
   if (!sender) throw new Error('AZURE_MAIL_SENDER non configurato nel .env');
 
@@ -115,7 +115,7 @@ async function sendMail({ to, cc = [], bcc = [], subject, bodyHtml, attachments
       attachments: allAttachments,
       internetMessageHeaders: headers.length ? headers : undefined,
     },
-    saveToSentItems: false,
+    saveToSentItems: true,
   };
 
   const url = `https://graph.microsoft.com/v1.0/users/${encodeURIComponent(sender)}/sendMail`;
@@ -130,7 +130,30 @@ async function sendMail({ to, cc = [], bcc = [], subject, bodyHtml, attachments
   });
 
   if (res.status === 202) {
-    return; // Successo (Graph API risponde con 202 No Content)
+    let actualMessageId = messageId;
+    try {
+      // Wait 1.5 seconds for Exchange to process and place it in Sent Items
+      await new Promise(resolve => setTimeout(resolve, 1500));
+
+      const searchUrl = `https://graph.microsoft.com/v1.0/users/${encodeURIComponent(sender)}/mailFolders/sentItems/messages?$filter=subject eq '${subject.replace(/'/g, "''")}'&$top=1&$select=internetMessageId`;
+      const searchRes = await fetch(searchUrl, {
+        headers: {
+          'Authorization': `Bearer ${token}`,
+          'Content-Type': 'application/json'
+        }
+      });
+
+      if (searchRes.ok) {
+        const searchData = await searchRes.json();
+        if (searchData.value && searchData.value.length > 0) {
+          actualMessageId = searchData.value[0].internetMessageId;
+        }
+      }
+    } catch (searchErr) {
+      console.warn('[Graph Mailer] Failed to retrieve actual InternetMessageId from Sent Items:', searchErr.message);
+    }
+
+    return { internetMessageId: actualMessageId };
   }
 
   const errText = await res.text();