fix: ora le ricerche asincrone non si sovrappongono più alle attività. feat: aggiunta funzione Storico Consuntivazione

.env.example

@@ -20,6 +20,8 @@ OTRS_API_URL=http://your_otrs_host_or_ip/otrs/nph-genericinterface.pl/Webservice
 
 #Variabile per il Tempo di consultivazione giornaliero
 DAILY_TARGET_TIME=480
+# Giorni lavorativi della settimana (0=Domenica, 1=Lunedì, 2=Martedì, 3=Mercoledì, 4=Giovedì, 5=Venerdì, 6=Sabato)
+WORK_DAYS=1,2,3,4,5
 
 #Variabile per la numerazione dei ticket
 OTRS_SYSTEM_ID=10

public/index.html

@@ -111,6 +111,15 @@
           <span>Gestione Mail</span>
         </a>
       </li>
+      <li>
+        <a href="#/time-accounting" class="nav-link" data-view="time-accounting" id="nav-time-accounting">
+          <svg class="nav-icon" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2">
+            <circle cx="12" cy="12" r="10" />
+            <polyline points="12 6 12 12 16 14" />
+          </svg>
+          <span>Storico consuntivazione</span>
+        </a>
+      </li>
       <li>
         <a href="#/activity" class="nav-link" data-view="activity" id="nav-activity">
           <svg class="nav-icon" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2">
@@ -213,6 +222,7 @@
   <script src="/js/views/activityLog.js"></script>
   <script src="/js/views/emailCompose.js"></script>
   <script src="/js/views/mailManagement.js"></script>
+  <script src="/js/views/timeAccounting.js"></script>
   <script src="/js/views/ticketGroups.js"></script>
   <script src="/js/app.js"></script>
 </body>

public/js/app.js

@@ -320,6 +320,11 @@ const App = {
       titleEl.textContent = 'Gestione Mail';
       MailManagementView.render();
 
+    } else if (hash === '#/time-accounting') {
+      document.getElementById('nav-time-accounting')?.classList.add('active');
+      titleEl.textContent = 'Storico consuntivazione';
+      TimeAccountingView.render();
+
     } else if (hash.match(/^#\/tickets\/(\d+)$/)) {
       const id = hash.match(/^#\/tickets\/(\d+)$/)[1];
       document.getElementById('nav-tickets')?.classList.add('active');

public/js/views/activityLog.js

@@ -1,4 +1,4 @@
-/**
+/**
  * ActivityLogView — Storico Attività
  * Displays the local SQLite activity log with filters, dual pagination,
  * and an expandable JSON detail panel.
@@ -49,9 +49,10 @@ const ActivityLogView = {
            <table class="tickets-table" id="activity-table" style="width:100%;">
              <thead>
                <tr>
-                 <th style="width:160px;">Data/Ora</th>
-                 <th style="width:160px;">Agente</th>
-                 <th style="width:180px;">Azione</th>
+                 <th style="width:150px;">Data/Ora</th>
+                 <th style="width:140px;">Agente</th>
+                 <th style="width:160px;">Azione</th>
+                 <th style="width:140px;">Ticket (TN)</th>
                  <th style="min-width:60px;text-align:center;">Esito</th>
                  <th style="width:48px;text-align:center;">≡</th>
                </tr>
@@ -77,8 +78,42 @@ const ActivityLogView = {
     `;
   },
 
+  _extractTicketRef(r) {
+    if (!r.azione) return '—';
+    try {
+      const data = typeof r.azione === 'string' ? JSON.parse(r.azione) : r.azione;
+      if (!data) return '—';
+
+      const tn = data.tn || data.ticket_tn || data.target_tn;
+      const id = data.ticket_id || data.id || data.target_id;
+
+      if (tn && id) {
+        return `<a href="#/tickets/${id}" class="ticket-tn-link" onclick="event.stopPropagation();">#${App.escapeHtml(String(tn))}</a>`;
+      } else if (tn) {
+        return `<span style="font-family:var(--font-mono, monospace);font-weight:600;color:var(--accent-primary);">#${App.escapeHtml(String(tn))}</span>`;
+      } else if (id) {
+        return `<a href="#/tickets/${id}" class="ticket-tn-link" onclick="event.stopPropagation();">#${id}</a>`;
+      }
+
+      if (Array.isArray(data.tns) && data.tns.length > 0) {
+        return data.tns.map(t => `<span style="font-family:var(--font-mono, monospace);font-size:0.78rem;font-weight:600;color:var(--accent-primary);">#${App.escapeHtml(String(t))}</span>`).join(', ');
+      }
+      if (Array.isArray(data.source_tns) && data.source_tns.length > 0) {
+        return data.source_tns.map(t => `<span style="font-family:var(--font-mono, monospace);font-size:0.78rem;font-weight:600;color:var(--accent-primary);">#${App.escapeHtml(String(t))}</span>`).join(', ');
+      }
+      if (Array.isArray(data.ticket_ids) && data.ticket_ids.length > 0) {
+        return data.ticket_ids.map(tid => `<a href="#/tickets/${tid}" class="ticket-tn-link" onclick="event.stopPropagation();">#${tid}</a>`).join(', ');
+      }
+
+      return '—';
+    } catch (_) {
+      return '—';
+    }
+  },
+
   _buildRow(r) {
     const dt = r.creato_il ? new Date(r.creato_il).toLocaleString('it-IT') : '—';
+    const ticketRef = this._extractTicketRef(r);
     const esitoBadge = r.esito === 'successo'
       ? `<span style="display:inline-block;padding:2px 10px;border-radius:12px;background:rgba(34,197,94,0.15);color:#16a34a;font-size:0.75rem;font-weight:600;">✓ successo</span>`
       : `<span style="display:inline-block;padding:2px 10px;border-radius:12px;background:rgba(239,68,68,0.15);color:#dc2626;font-size:0.75rem;font-weight:600;">✕ errore</span>`;
@@ -88,13 +123,14 @@ const ActivityLogView = {
         <td style="font-size:0.8rem;color:var(--text-secondary);white-space:nowrap;">${dt}</td>
         <td style="font-size:0.85rem;">${App.escapeHtml(r.agente_nome || '—')}</td>
         <td style="font-size:0.85rem;font-weight:500;">${App.escapeHtml(r.titolo_azione)}</td>
+        <td style="font-size:0.85rem;">${ticketRef}</td>
         <td style="text-align:center;">${esitoBadge}</td>
         <td style="text-align:center;">
           <button class="btn btn-ghost btn-sm act-detail-btn" data-id="${r.id}" title="Mostra dettaglio" style="padding:4px 8px;font-size:0.85rem;">≡</button>
         </td>
       </tr>
       <tr id="detail-${r.id}" class="act-detail-row" style="display:none;">
-        <td colspan="5" style="padding:0 var(--space-md) var(--space-md);background:var(--bg-secondary);">
+        <td colspan="6" style="padding:0 var(--space-md) var(--space-md);background:var(--bg-secondary);">
           <pre style="margin:0;padding:var(--space-md);background:var(--bg-tertiary);border-radius:var(--radius-md);font-size:0.78rem;overflow-x:auto;white-space:pre-wrap;word-break:break-all;color:var(--text-primary);border:1px solid var(--border-subtle);">${App.escapeHtml(this._prettyJson(r.azione))}</pre>
         </td>
       </tr>

public/js/views/ticketCreate.js

@@ -659,6 +659,9 @@ const TicketCreateView = {
         // Update daily timer
         App.updateDailyTimer();
 
+        // Invalidate list cache so newly created ticket appears in lists
+        TicketListView.invalidateCache();
+
         // Navigate to the new ticket
         window.location.hash = `#/tickets/${result.id}`;
 

public/js/views/ticketDetail.js

@@ -94,6 +94,13 @@ const TicketDetailView = {
     try {
       await App.ensureLookups();
       const data = await App.api(`/api/tickets/${id}`);
+
+      // Route guard: verify user is still on this ticket's detail page
+      const currentHash = (window.location.hash || '').split('?')[0];
+      if (currentHash !== `#/tickets/${id}`) {
+        return;
+      }
+
       const { ticket, articles, attachments } = data;
       // No automatic tab creation here anymore
 
@@ -838,6 +845,7 @@ const TicketDetailView = {
           body: JSON.stringify(updates),
         });
         Toast.success(res.message || 'Ticket aggiornato!');
+        TicketListView.invalidateCache();
         // Refresh the view
         this.render(this.ticketId);
       } catch (err) {

public/js/views/ticketList.js

@@ -9,29 +9,16 @@ const TicketListView = {
   sortDir: 'DESC',
   selectedIds: new Set(),
   selectedOrder: [],
-  searchTimeout: null,
+  lastQueryParams: null,
+  cachedData: null,
+  needsRefresh: false,
 
-  async render() {
-    const container = document.getElementById('view-container');
-    if (!container.querySelector('.ticket-table-wrapper') && !container.querySelector('.ticket-table')) {
-      container.innerHTML = '<div class="loading-screen"><div class="spinner"></div><p>Caricamento ticket...</p></div>';
-    }
+  invalidateCache() {
+    this.lastQueryParams = null;
+    this.cachedData = null;
+  },
 
-    try {
-      // Fetch lookups for filter dropdowns
-      await App.ensureLookups();
-
-      // Fetch agent settings for tickets_per_page
-      try {
-        const settings = await App.api('/api/dashboard/settings');
-        if (settings && settings.tickets_per_page) {
-          this.perPage = settings.tickets_per_page;
-        }
-      } catch (err) {
-        console.warn('Failed to load agent settings:', err);
-      }
-
-      // Build query params
+  async render(force = false) {
     const isMyTickets = window.location.hash.startsWith('#/tickets/my');
     Filters.currentMode = isMyTickets ? 'my' : 'general';
     Filters.load(); // Load state for current mode
@@ -53,12 +40,60 @@ const TicketListView = {
       params.set('search', searchInput.value.trim());
     }
 
+    const currentQueryString = `${Filters.currentMode}:${params.toString()}`;
+    const container = document.getElementById('view-container');
+
+    // Return cached results instantly if query params haven't changed and no force refresh requested
+    if (!force && !this.needsRefresh && this.lastQueryParams === currentQueryString && this.cachedData) {
+      const currentHash = (window.location.hash || '#/dashboard').split('?')[0];
+      if (currentHash !== '#/tickets' && currentHash !== '#/tickets/my') {
+        return;
+      }
+      this.renderContent(container, this.cachedData);
+      this.bindEvents(this.cachedData);
+      return;
+    }
+
+    if (!container.querySelector('.ticket-table-wrapper') && !container.querySelector('.ticket-table')) {
+      container.innerHTML = '<div class="loading-screen"><div class="spinner"></div><p>Caricamento ticket...</p></div>';
+    }
+
+    try {
+      // Fetch lookups for filter dropdowns
+      await App.ensureLookups();
+
+      // Fetch agent settings for tickets_per_page
+      try {
+        const settings = await App.api('/api/dashboard/settings');
+        if (settings && settings.tickets_per_page) {
+          this.perPage = settings.tickets_per_page;
+        }
+      } catch (err) {
+        console.warn('Failed to load agent settings:', err);
+      }
+
       const data = await App.api(`/api/tickets?${params.toString()}`);
 
+      // Route guard: if the user navigated away while the async search was in flight, do not overwrite the view
+      const currentHash = (window.location.hash || '#/dashboard').split('?')[0];
+      if (currentHash !== '#/tickets' && currentHash !== '#/tickets/my') {
+        return;
+      }
+
+      // Save to cache
+      this.lastQueryParams = currentQueryString;
+      this.cachedData = data;
+      this.needsRefresh = false;
+
       this.renderContent(container, data);
       this.bindEvents(data);
 
     } catch (err) {
+      const currentHash = (window.location.hash || '#/dashboard').split('?')[0];
+      if (currentHash !== '#/tickets' && currentHash !== '#/tickets/my') {
+        return;
+      }
+
       container.innerHTML = `
         <div class="empty-state">
           <div class="empty-state-icon">⚠️</div>
@@ -679,6 +714,7 @@ const TicketListView = {
       Toast.success(res.message || `${this.selectedIds.size} ticket aggiornati`);
       this.selectedIds.clear();
       this.selectedOrder = [];
+      this.invalidateCache();
       this.render();
     } catch (err) {
       Toast.error('Errore aggiornamento batch: ' + err.message);
@@ -727,6 +763,8 @@ const TicketListView = {
       Toast.success(res.message || 'Ticket uniti con successo');
       this.selectedIds.clear();
       this.selectedOrder = [];
+      this.invalidateCache();
+      this.render();
     } catch (err) {
       Toast.error('Errore durante l\'unione: ' + err.message);
       this.updateBatchBar();
@@ -799,6 +837,7 @@ const TicketListView = {
           Toast.success(`${addedCount} ticket aggiunti al gruppo!`);
           this.selectedIds.clear();
           this.selectedOrder = [];
+          this.invalidateCache();
           this.render();
         } else if (errorsCount > 0) {
           Toast.warning('I ticket selezionati appartengono già a questo gruppo.');

public/js/views/timeAccounting.js

@@ -0,0 +1,509 @@
+/**
+ * TimeAccountingView — Storico consuntivazione
+ * Shows a summary of notes/emails entered by the selected agent on the selected day,
+ * with options on the right side to edit consumed time or backdate the article.
+ * Includes interactive day pills strip, configurable WORK_DAYS, and show/hide non-working days toggle.
+ */
+const TimeAccountingView = {
+  selectedAgentId: null,
+  selectedDate: null,
+  selectedArticleId: null,
+  summaryData: null,
+  showNonWorkingDays: localStorage.getItem('otrs_ta_show_non_working_days') !== 'false',
+
+  formatLocalISO(d) {
+    if (!d) return '';
+    const y = d.getFullYear();
+    const m = String(d.getMonth() + 1).padStart(2, '0');
+    const day = String(d.getDate()).padStart(2, '0');
+    return `${y}-${m}-${day}`;
+  },
+
+  async render() {
+    const container = document.getElementById('view-container');
+    container.innerHTML = '<div class="loading-screen"><div class="spinner"></div><p>Caricamento consuntivazione...</p></div>';
+
+    try {
+      await App.ensureLookups();
+
+      if (!this.selectedAgentId) {
+        this.selectedAgentId = App.currentAgentId;
+      }
+      if (!this.selectedDate) {
+        this.selectedDate = this.formatLocalISO(new Date());
+      }
+
+      await this.loadData();
+    } catch (err) {
+      container.innerHTML = `<div class="empty-state"><p style="color:var(--danger)">Errore caricamento: ${App.escapeHtml(err.message)}</p></div>`;
+    }
+  },
+
+  async loadData() {
+    const container = document.getElementById('view-container');
+    const params = new URLSearchParams({
+      agent_id: this.selectedAgentId,
+      date: this.selectedDate,
+    });
+
+    const data = await App.api(`/api/tickets/time-accounting/summary?${params}`);
+    this.summaryData = data;
+
+    // Auto-select first article if current selection is invalid
+    const articles = data.articles || [];
+    if (!articles.find(a => String(a.article_id) === String(this.selectedArticleId))) {
+      this.selectedArticleId = articles.length > 0 ? articles[0].article_id : null;
+    }
+
+    container.innerHTML = this.buildHtml(data);
+    this.bindEvents();
+
+    // Smooth scroll active day pill into center view
+    setTimeout(() => {
+      const activePill = container.querySelector('.ta-day-pill.active');
+      if (activePill) {
+        activePill.scrollIntoView({ behavior: 'smooth', block: 'nearest', inline: 'center' });
+      }
+    }, 50);
+  },
+
+  formatPillTime(mins) {
+    if (!mins || mins <= 0) return '0m';
+    const h = Math.floor(mins / 60);
+    const m = Math.round(mins % 60);
+    if (h > 0 && m > 0) return `${h}h ${m}m`;
+    if (h > 0) return `${h}h`;
+    return `${m}m`;
+  },
+
+  buildHtml(data) {
+    const articles = data.articles || [];
+    const totalMins = Math.round(data.total_minutes || 0);
+    const targetMins = data.target_minutes || 480;
+    const workDays = data.work_days || [1, 2, 3, 4, 5];
+    const hours = Math.floor(totalMins / 60);
+    const mins = totalMins % 60;
+    const formattedTotal = hours > 0 ? `${hours}h ${mins}m (${totalMins} min)` : `${totalMins} min`;
+
+    const selectedParts = this.selectedDate.split('-').map(Number);
+    const selectedDateObj = new Date(selectedParts[0], selectedParts[1] - 1, selectedParts[2]);
+    const dayOfWeek = selectedDateObj.getDay();
+    const isWorkDay = workDays.includes(dayOfWeek);
+    const isTargetReached = totalMins >= targetMins;
+
+    let headerBadgeBg = 'var(--accent-primary)';
+    let headerBadgeText = `Totale: ${formattedTotal}`;
+
+    if (isWorkDay) {
+      if (isTargetReached) {
+        headerBadgeBg = '#15803d';
+        headerBadgeText = `Totale: ${formattedTotal} — ✓ Soglia raggiunta`;
+      } else {
+        const diff = targetMins - totalMins;
+        const diffH = Math.floor(diff / 60);
+        const diffM = Math.round(diff % 60);
+        const diffStr = diffH > 0 ? `${diffH}h ${diffM}m` : `${diffM}m`;
+        headerBadgeBg = '#b91c1c';
+        headerBadgeText = `Totale: ${formattedTotal} — Mancano ${diffStr}`;
+      }
+    }
+
+    const users = App.lookups.users || [];
+    const selectedArticle = articles.find(a => String(a.article_id) === String(this.selectedArticleId));
+
+    return `
+      <div class="view-header" style="padding:var(--space-md) var(--space-xl); display:flex; align-items:center; justify-content:space-between; flex-wrap:wrap; gap:var(--space-sm); border-bottom:1px solid var(--border-subtle);">
+        <div style="display:flex; align-items:center; gap:var(--space-sm);">
+          <svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" style="width:20px; height:20px; color:var(--accent-primary);">
+            <circle cx="12" cy="12" r="10" />
+            <polyline points="12 6 12 12 16 14" />
+          </svg>
+          <span style="font-weight:600; font-size:1rem;">Storico consuntivazione</span>
+          <span class="badge" style="background:${headerBadgeBg}; color:#fff; font-size:0.78rem; padding:3px 10px; border-radius:12px;">
+            ${headerBadgeText}
+          </span>
+        </div>
+      </div>
+
+      <!-- Filters Bar -->
+      <div style="display:flex; flex-wrap:wrap; gap:var(--space-md); padding:var(--space-md) var(--space-xl); border-bottom:1px solid var(--border-subtle); background:var(--bg-secondary); align-items:flex-end;">
+        <div style="display:flex; flex-direction:column; gap:4px;">
+          <label style="font-size:0.75rem; color:var(--text-muted); font-weight:500;">Agente</label>
+          <select id="ta-agent-select" class="form-select" style="min-width:180px; height:36px; font-size:0.85rem; padding:6px 28px 6px 10px;">
+            ${users.map(u => `<option value="${u.id}" ${String(u.id) === String(this.selectedAgentId) ? 'selected' : ''}>${App.escapeHtml(u.first_name)} ${App.escapeHtml(u.last_name)}</option>`).join('')}
+          </select>
+        </div>
+
+        <div style="display:flex; flex-direction:column; gap:4px;">
+          <label style="font-size:0.75rem; color:var(--text-muted); font-weight:500;">Data (Calendario)</label>
+          <input type="date" id="ta-date-input" class="form-input" value="${this.selectedDate}" style="height:36px; font-size:0.85rem; padding:6px 10px;" />
+        </div>
+
+        <div style="display:flex; gap:var(--space-xs); align-self:flex-end;">
+          <button id="ta-btn-today" class="btn btn-ghost btn-sm" style="height:36px;">Oggi</button>
+          <button id="ta-btn-toggle-nonwork" class="btn btn-ghost btn-sm" style="height:36px; display:flex; align-items:center; gap:6px;">
+            <svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" style="width:15px; height:15px;">
+              ${this.showNonWorkingDays 
+                ? '<path d="M17.94 17.94A10.07 10.07 0 0 1 12 20c-7 0-11-8-11-8a18.45 18.45 0 0 1 5.06-5.94M9.9 4.24A9.12 9.12 0 0 1 12 4c7 0 11 8 11 8a18.5 18.5 0 0 1-2.16 3.19m-6.72-1.07a3 3 0 1 1-4.24-4.24"/><line x1="1" y1="1" x2="23" y2="23"/>' 
+                : '<path d="M1 12s4-8 11-8 11 8 11 8-4 8-11 8-11-8-11-8z"/><circle cx="12" cy="12" r="3"/>'}
+            </svg>
+            <span>${this.showNonWorkingDays ? 'Nascondi non lavorativi' : 'Mostra non lavorativi'}</span>
+          </button>
+        </div>
+      </div>
+
+      <!-- Interactive Day Pills Strip with Target-based Color Coding -->
+      ${this.buildDayStrip(data)}
+
+      <!-- Two-column Master/Detail Layout -->
+      <div style="display:flex; gap:var(--space-md); padding:var(--space-md) var(--space-xl); align-items:flex-start; min-height:calc(100vh - 280px);">
+        
+        <!-- Left Side: List of Articles -->
+        <div style="flex:1; min-width:0; display:flex; flex-direction:column; gap:var(--space-sm);">
+          ${articles.length === 0 ? `
+            <div class="empty-state" style="padding:var(--space-2xl); text-align:center; color:var(--text-muted); background:var(--bg-card); border-radius:var(--radius-md); border:1px solid var(--border-subtle);">
+              <svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="1.5" style="width:48px; height:48px; margin:0 auto var(--space-md); display:block; opacity:0.4;">
+                <circle cx="12" cy="12" r="10"/><polyline points="12 6 12 12 16 14"/>
+              </svg>
+              <p style="font-size:0.9rem; font-weight:500;">Nessuna nota o email trovata in questa data per l'agente selezionato.</p>
+            </div>
+          ` : articles.map(a => this.buildArticleCard(a)).join('')}
+        </div>
+
+        <!-- Right Side: Details & Actions Panel -->
+        <div style="width:380px; flex-shrink:0; position:sticky; top:20px;">
+          ${selectedArticle ? this.buildDetailPanel(selectedArticle) : `
+            <div class="card" style="padding:var(--space-lg); text-align:center; color:var(--text-muted); font-size:0.85rem;">
+              Seleziona una nota o email a sinistra per gestirne il tempo o retrodatare.
+            </div>
+          `}
+        </div>
+      </div>
+    `;
+  },
+
+  buildDayStrip(data) {
+    const selectedParts = this.selectedDate.split('-').map(Number);
+    const selected = new Date(selectedParts[0], selectedParts[1] - 1, selectedParts[2]);
+    const todayStr = this.formatLocalISO(new Date());
+    const weekdays = ['Dom', 'Lun', 'Mar', 'Mer', 'Gio', 'Ven', 'Sab'];
+    const months = ['Gen', 'Feb', 'Mar', 'Apr', 'Mag', 'Giu', 'Lug', 'Ago', 'Set', 'Ott', 'Nov', 'Dic'];
+    const dailyTotals = (data && data.daily_totals) || {};
+    const targetMins = (data && data.target_minutes) || 480;
+    const workDays = (data && data.work_days) || [1, 2, 3, 4, 5];
+
+    // Generate 7 days before and 7 days after selected date (15 days total)
+    const days = [];
+    for (let offset = -7; offset <= 7; offset++) {
+      const d = new Date(selected);
+      d.setDate(d.getDate() + offset);
+      const isoStr = this.formatLocalISO(d);
+      const dayOfWeek = d.getDay(); // 0 = Sun, 1 = Mon ... 6 = Sat
+      const isWorkDay = workDays.includes(dayOfWeek);
+      const isSelected = isoStr === this.selectedDate;
+      const isToday = isoStr === todayStr;
+
+      // Filter out non-working days if toggle is off, unless it's currently selected
+      if (!isWorkDay && !this.showNonWorkingDays && !isSelected) {
+        continue;
+      }
+
+      const dayNum = d.getDate();
+      const weekdayName = weekdays[dayOfWeek];
+      const monthName = months[d.getMonth()];
+
+      const dayMins = Math.round(dailyTotals[isoStr] || 0);
+      const formattedTime = this.formatPillTime(dayMins);
+      const isTargetReached = dayMins >= targetMins;
+
+      // Color coding computation
+      let bgStyle = 'var(--bg-card)';
+      let borderStyle = '1px solid var(--border-subtle)';
+      let textColor = 'var(--text-primary)';
+      let badgeBg = 'var(--bg-tertiary)';
+      let badgeColor = 'var(--text-muted)';
+
+      if (!isWorkDay) {
+        // Non-working days (e.g., weekends)
+        if (isSelected) {
+          bgStyle = 'var(--accent-primary)';
+          borderStyle = '1px solid var(--accent-primary)';
+          textColor = '#ffffff';
+          badgeBg = 'rgba(255,255,255,0.25)';
+          badgeColor = '#ffffff';
+        } else if (isToday) {
+          bgStyle = 'rgba(79, 70, 229, 0.12)';
+          borderStyle = '1px solid var(--border-subtle)';
+          textColor = 'var(--accent-primary)';
+        }
+      } else {
+        // Working days (configured in WORK_DAYS)
+        if (isTargetReached) {
+          // Verdino (green)
+          if (isSelected) {
+            bgStyle = '#15803d';
+            borderStyle = '1px solid #166534';
+            textColor = '#ffffff';
+            badgeBg = 'rgba(255,255,255,0.28)';
+            badgeColor = '#ffffff';
+          } else {
+            bgStyle = 'rgba(34, 197, 94, 0.16)';
+            borderStyle = '1px solid rgba(34, 197, 94, 0.5)';
+            textColor = '#15803d';
+            badgeBg = 'rgba(34, 197, 94, 0.25)';
+            badgeColor = '#15803d';
+          }
+        } else {
+          // Rosso (red)
+          if (isSelected) {
+            bgStyle = '#b91c1c';
+            borderStyle = '1px solid #991b1b';
+            textColor = '#ffffff';
+            badgeBg = 'rgba(255,255,255,0.28)';
+            badgeColor = '#ffffff';
+          } else {
+            bgStyle = 'rgba(239, 68, 68, 0.14)';
+            borderStyle = '1px solid rgba(239, 68, 68, 0.4)';
+            textColor = '#b91c1c';
+            badgeBg = 'rgba(239, 68, 68, 0.22)';
+            badgeColor = '#b91c1c';
+          }
+        }
+      }
+
+      days.push(`
+        <button type="button" class="ta-day-pill ${isSelected ? 'active' : ''}" data-date="${isoStr}"
+          style="display:flex; flex-direction:column; align-items:center; justify-content:center; padding:5px 10px; min-width:64px; height:64px; border-radius:var(--radius-md); border:${borderStyle}; background:${bgStyle}; color:${textColor}; cursor:pointer; transition:all 0.15s ease; flex-shrink:0; font-family:inherit;">
+          
+          <span style="font-size:0.65rem; font-weight:700; text-transform:uppercase; opacity:${isSelected ? '0.95' : '0.75'};">${weekdayName} ${dayNum}</span>
+          
+          <span class="badge" style="font-size:0.68rem; font-weight:800; padding:2px 6px; border-radius:8px; margin:2px 0; background:${badgeBg}; color:${badgeColor};">
+            ⏱️ ${formattedTime}
+          </span>
+
+          <span style="font-size:0.60rem; opacity:${isSelected ? '0.85' : '0.65'};">${monthName}${isToday ? ' (Oggi)' : ''}</span>
+        </button>
+      `);
+    }
+
+    return `
+      <div style="display:flex; align-items:center; gap:8px; padding:var(--space-xs) var(--space-xl); border-bottom:1px solid var(--border-subtle); background:var(--bg-secondary);">
+        <button id="ta-day-prev" class="btn btn-ghost btn-sm" style="padding:6px 10px; font-weight:bold; font-size:1rem; height:64px;" title="Giorno precedente">‹</button>
+        <div id="ta-days-container" style="display:flex; align-items:center; gap:6px; flex:1; overflow-x:auto; padding:2px 0; scrollbar-width:thin;">
+          ${days.join('')}
+        </div>
+        <button id="ta-day-next" class="btn btn-ghost btn-sm" style="padding:6px 10px; font-weight:bold; font-size:1rem; height:64px;" title="Giorno successivo">›</button>
+      </div>
+    `;
+  },
+
+  buildArticleCard(a) {
+    const isSelected = String(a.article_id) === String(this.selectedArticleId);
+    const dt = a.create_time ? new Date(a.create_time).toLocaleTimeString('it-IT', { hour: '2-digit', minute: '2-digit' }) : '—';
+    const bodyPreview = App.escapeHtml((a.a_body || '').replace(/<[^>]*>/g, ' ').substring(0, 150)) + ((a.a_body || '').length > 150 ? '...' : '');
+    const timeMins = parseFloat(a.time_unit || 0);
+
+    return `
+      <div class="card ta-article-card ${isSelected ? 'selected' : ''}" data-article-id="${a.article_id}" style="cursor:pointer; padding:var(--space-md); border:1px solid ${isSelected ? 'var(--accent-primary)' : 'var(--border-subtle)'}; background:${isSelected ? 'var(--bg-secondary)' : 'var(--bg-card)'}; transition:all 0.15s ease;">
+        <div style="display:flex; justify-content:space-between; align-items:center; margin-bottom:6px;">
+          <div style="display:flex; align-items:center; gap:6px;">
+            <a href="#/tickets/${a.ticket_id}" class="ticket-tn-link" onclick="event.stopPropagation();" style="font-weight:700;">#${App.escapeHtml(a.ticket_tn || a.ticket_id)}</a>
+            <span style="font-size:0.82rem; font-weight:600; color:var(--text-primary); white-space:nowrap; overflow:hidden; text-overflow:ellipsis; max-width:250px;">${App.escapeHtml(a.ticket_title || '')}</span>
+          </div>
+          <span style="font-size:0.75rem; color:var(--text-muted);">${dt}</span>
+        </div>
+
+        <div style="font-size:0.82rem; font-weight:600; color:var(--accent-primary); margin-bottom:4px;">
+          ${App.escapeHtml(a.a_subject || '(senza oggetto)')}
+        </div>
+
+        <div style="font-size:0.78rem; color:var(--text-secondary); line-height:1.4; margin-bottom:8px;">
+          ${bodyPreview || '<em>Nessun testo</em>'}
+        </div>
+
+        <div style="display:flex; justify-content:space-between; align-items:center; font-size:0.75rem;">
+          <span class="badge" style="background:var(--bg-tertiary); color:var(--text-secondary);">${App.escapeHtml(a.channel || a.sender_type || 'Nota')}</span>
+          <span class="badge" style="background:${timeMins > 0 ? 'rgba(34,197,94,0.15)' : 'var(--bg-tertiary)'}; color:${timeMins > 0 ? '#16a34a' : 'var(--text-muted)'}; font-weight:600;">
+            ⏱️ ${timeMins} min
+          </span>
+        </div>
+      </div>
+    `;
+  },
+
+  buildDetailPanel(a) {
+    const timeMins = parseFloat(a.time_unit || 0);
+
+    const localISO = (dateStr) => {
+      if (!dateStr) return '';
+      const d = new Date(dateStr);
+      return new Date(d.getTime() - d.getTimezoneOffset() * 60000).toISOString().slice(0, 16);
+    };
+
+    return `
+      <div class="card" style="padding:var(--space-md); border:1px solid var(--border-subtle); display:flex; flex-direction:column; gap:var(--space-md);">
+        <div style="border-bottom:1px solid var(--border-subtle); padding-bottom:var(--space-xs);">
+          <div style="font-size:0.75rem; color:var(--text-muted); text-transform:uppercase; font-weight:700;">Ticket Collegato</div>
+          <a href="#/tickets/${a.ticket_id}" class="ticket-tn-link" style="font-size:0.95rem; font-weight:700; display:block; margin-top:2px;">
+            #${App.escapeHtml(a.ticket_tn || a.ticket_id)} — ${App.escapeHtml(a.ticket_title || '')}
+          </a>
+        </div>
+
+        <div>
+          <div style="font-size:0.75rem; color:var(--text-muted); text-transform:uppercase; font-weight:700;">Oggetto Nota/Mail</div>
+          <div style="font-size:0.88rem; font-weight:600; color:var(--text-primary); margin-top:2px;">
+            ${App.escapeHtml(a.a_subject || '(senza oggetto)')}
+          </div>
+        </div>
+
+        <div>
+          <div style="font-size:0.75rem; color:var(--text-muted); text-transform:uppercase; font-weight:700; margin-bottom:4px;">Contenuto</div>
+          <div style="max-height:180px; overflow-y:auto; padding:var(--space-xs) var(--space-sm); background:var(--bg-tertiary); border-radius:var(--radius-sm); border:1px solid var(--border-subtle); font-size:0.78rem; color:var(--text-primary); line-height:1.4;">
+            ${App.escapeHtml(a.a_body || '')}
+          </div>
+        </div>
+
+        <hr style="border:0; border-top:1px solid var(--border-subtle); margin:0;" />
+
+        <!-- Form Modifica Tempo -->
+        <div style="background:var(--bg-secondary); padding:var(--space-sm); border-radius:var(--radius-sm); border:1px solid var(--border-subtle);">
+          <label style="font-size:0.78rem; font-weight:700; color:var(--text-primary); display:block; margin-bottom:6px;">
+            ⏱️ Modifica Tempo Consuntivato (minuti)
+          </label>
+          <div style="display:flex; gap:var(--space-xs);">
+            <input type="number" step="any" min="0" id="ta-input-time" class="form-input" value="${timeMins}" style="flex:1; height:32px; font-size:0.85rem;" />
+            <button id="ta-btn-save-time" class="btn btn-primary btn-sm" style="height:32px;">Salva Tempo</button>
+          </div>
+        </div>
+
+        <!-- Form Retrodatazione -->
+        <div style="background:var(--bg-secondary); padding:var(--space-sm); border-radius:var(--radius-sm); border:1px solid var(--border-subtle);">
+          <label style="font-size:0.78rem; font-weight:700; color:var(--text-primary); display:block; margin-bottom:6px;">
+            📅 Retrodata data/ora articolo
+          </label>
+          <div style="display:flex; flex-direction:column; gap:6px;">
+            <input type="datetime-local" id="ta-input-date" class="form-input" value="${localISO(a.create_time)}" style="height:32px; font-size:0.82rem;" />
+            <button id="ta-btn-save-date" class="btn btn-primary btn-sm" style="height:32px; align-self:flex-end;">Salva Data</button>
+          </div>
+        </div>
+      </div>
+    `;
+  },
+
+  bindEvents() {
+    // Agent change
+    document.getElementById('ta-agent-select')?.addEventListener('change', (e) => {
+      this.selectedAgentId = e.target.value;
+      this.loadData();
+    });
+
+    // Date change (Calendar picker)
+    document.getElementById('ta-date-input')?.addEventListener('change', (e) => {
+      this.selectedDate = e.target.value;
+      this.loadData();
+    });
+
+    // Today button
+    document.getElementById('ta-btn-today')?.addEventListener('click', () => {
+      this.selectedDate = this.formatLocalISO(new Date());
+      this.loadData();
+    });
+
+    // Toggle non-working days button
+    document.getElementById('ta-btn-toggle-nonwork')?.addEventListener('click', () => {
+      this.showNonWorkingDays = !this.showNonWorkingDays;
+      localStorage.setItem('otrs_ta_show_non_working_days', this.showNonWorkingDays);
+      const container = document.getElementById('view-container');
+      container.innerHTML = this.buildHtml(this.summaryData);
+      this.bindEvents();
+    });
+
+    // Day pill clicks
+    document.querySelectorAll('.ta-day-pill[data-date]').forEach(pill => {
+      pill.addEventListener('click', () => {
+        this.selectedDate = pill.dataset.date;
+        this.loadData();
+      });
+    });
+
+    // Previous day button
+    document.getElementById('ta-day-prev')?.addEventListener('click', () => {
+      const parts = this.selectedDate.split('-').map(Number);
+      const d = new Date(parts[0], parts[1] - 1, parts[2]);
+      d.setDate(d.getDate() - 1);
+      this.selectedDate = this.formatLocalISO(d);
+      this.loadData();
+    });
+
+    // Next day button
+    document.getElementById('ta-day-next')?.addEventListener('click', () => {
+      const parts = this.selectedDate.split('-').map(Number);
+      const d = new Date(parts[0], parts[1] - 1, parts[2]);
+      d.setDate(d.getDate() + 1);
+      this.selectedDate = this.formatLocalISO(d);
+      this.loadData();
+    });
+
+    // Card selection click
+    document.querySelectorAll('.ta-article-card').forEach(card => {
+      card.addEventListener('click', () => {
+        this.selectedArticleId = card.dataset.articleId;
+        const container = document.getElementById('view-container');
+        container.innerHTML = this.buildHtml(this.summaryData);
+        this.bindEvents();
+      });
+    });
+
+    // Save time action
+    const saveTimeBtn = document.getElementById('ta-btn-save-time');
+    if (saveTimeBtn) {
+      saveTimeBtn.addEventListener('click', async () => {
+        const timeInput = document.getElementById('ta-input-time');
+        const timeVal = parseFloat(timeInput.value);
+        if (isNaN(timeVal) || timeVal < 0) {
+          Toast.warning('Inserisci un tempo valido in minuti');
+          return;
+        }
+
+        try {
+          saveTimeBtn.disabled = true;
+          await App.api(`/api/tickets/articles/${this.selectedArticleId}/time`, {
+            method: 'PUT',
+            body: JSON.stringify({ time_unit: timeVal }),
+          });
+          Toast.success('Tempo consuntivato aggiornato!');
+          this.loadData();
+        } catch (err) {
+          Toast.error('Errore aggiornamento tempo: ' + err.message);
+          saveTimeBtn.disabled = false;
+        }
+      });
+    }
+
+    // Save retrodate action
+    const saveDateBtn = document.getElementById('ta-btn-save-date');
+    if (saveDateBtn) {
+      saveDateBtn.addEventListener('click', async () => {
+        const dateInput = document.getElementById('ta-input-date');
+        const dateVal = dateInput.value;
+        if (!dateVal) {
+          Toast.warning('Scegli una data/ora valida');
+          return;
+        }
+
+        try {
+          saveDateBtn.disabled = true;
+          await App.api(`/api/tickets/articles/${this.selectedArticleId}/retrodata-article`, {
+            method: 'POST',
+            body: JSON.stringify({ create_time: dateVal }),
+          });
+          Toast.success('Articolo retrodatato con successo!');
+          this.loadData();
+        } catch (err) {
+          Toast.error('Errore retrodatazione: ' + err.message);
+          saveDateBtn.disabled = false;
+        }
+      });
+    }
+  }
+};

routes/tickets.js

@@ -754,7 +754,7 @@ router.patch('/:id', async (req, res) => {
   let current;
   try {
     const currentResult = await pool.query(
-      `SELECT ticket_state_id, ticket_priority_id, queue_id, user_id, responsible_user_id, type_id, title, ticket_lock_id, customer_id, customer_user_id
+      `SELECT tn, ticket_state_id, ticket_priority_id, queue_id, user_id, responsible_user_id, type_id, title, ticket_lock_id, customer_id, customer_user_id
        FROM ticket WHERE id = $1`,
       [id]
     );
@@ -832,7 +832,7 @@ router.patch('/:id', async (req, res) => {
             agente_id: operatorId,
             agente_nome,
             titolo_azione: isClosing ? 'Chiusura Ticket' : 'Modifica Rapida Ticket',
-            azione: { ticket_id: id, ...updates },
+            azione: { ticket_id: id, tn: current.tn, ...updates },
             esito: 'successo',
           });
         });
@@ -1048,7 +1048,7 @@ router.patch('/:id', async (req, res) => {
         agente_id: operatorId,
         agente_nome,
         titolo_azione: isClosingDB ? 'Chiusura Ticket' : 'Modifica Rapida Ticket',
-        azione: { ticket_id: id, ...updates },
+        azione: { ticket_id: id, tn: current.tn, ...updates },
         esito: 'successo',
       });
     });
@@ -1392,7 +1392,7 @@ router.post('/:id/articles', async (req, res) => {
         agente_id: operatorId,
         agente_nome,
         titolo_azione: 'Aggiunta Nota',
-        azione: { ticket_id: id, subject, time_unit, has_attachments: !!(attachments && attachments.length) },
+        azione: { ticket_id: id, tn: t.tn, subject, time_unit, has_attachments: !!(attachments && attachments.length) },
         esito: 'successo',
       });
     });
@@ -1874,6 +1874,98 @@ router.post('/merge', async (req, res) => {
   }
 });
 
+// ============================================================
+// GET /api/tickets/time-accounting/summary — Summary of notes/emails and time per agent per day
+// ============================================================
+router.get('/time-accounting/summary', async (req, res) => {
+  try {
+    const operatorId = parseInt(req.headers['x-agent-id'], 10) || 1;
+    const agentId = parseInt(req.query.agent_id, 10) || operatorId;
+    const dateStr = req.query.date || new Date().toISOString().slice(0, 10);
+
+    const targetDate = new Date(`${dateStr}T00:00:00Z`);
+    const startDateObj = new Date(targetDate);
+    startDateObj.setDate(startDateObj.getDate() - 7);
+    const endDateObj = new Date(targetDate);
+    endDateObj.setDate(endDateObj.getDate() + 7);
+
+    const startTime = `${startDateObj.toISOString().slice(0, 10)} 00:00:00`;
+    const endTime = `${endDateObj.toISOString().slice(0, 10)} 23:59:59`;
+
+    const result = await pool.query(
+      `SELECT
+         a.id AS article_id,
+         a.ticket_id,
+         t.tn AS ticket_tn,
+         t.title AS ticket_title,
+         ast.name AS sender_type,
+         cc.name AS channel,
+         adm.a_subject,
+         adm.a_body,
+         adm.a_from,
+         adm.a_to,
+         a.create_time,
+         COALESCE(ta.time_unit, 0) AS time_unit
+       FROM article a
+       JOIN ticket t ON a.ticket_id = t.id
+       JOIN article_sender_type ast ON a.article_sender_type_id = ast.id
+       LEFT JOIN communication_channel cc ON a.communication_channel_id = cc.id
+       LEFT JOIN article_data_mime adm ON a.id = adm.article_id
+       LEFT JOIN (
+         SELECT article_id, SUM(time_unit) AS time_unit
+         FROM time_accounting
+         GROUP BY article_id
+       ) ta ON a.id = ta.article_id
+       WHERE a.create_by = $1
+         AND a.create_time >= $2
+         AND a.create_time <= $3
+       ORDER BY a.create_time DESC, a.id DESC`,
+      [agentId, startTime, endTime]
+    );
+
+    const dailyTotals = {};
+    const dayArticles = [];
+    let totalMinutes = 0;
+
+    result.rows.forEach(r => {
+      let isoDate = '';
+      if (r.create_time instanceof Date) {
+        const y = r.create_time.getUTCFullYear();
+        const m = String(r.create_time.getUTCMonth() + 1).padStart(2, '0');
+        const d = String(r.create_time.getUTCDate()).padStart(2, '0');
+        isoDate = `${y}-${m}-${d}`;
+      } else {
+        isoDate = String(r.create_time || '').slice(0, 10);
+      }
+      const timeVal = parseFloat(r.time_unit || 0);
+
+      dailyTotals[isoDate] = (dailyTotals[isoDate] || 0) + timeVal;
+
+      if (isoDate === dateStr) {
+        dayArticles.push(r);
+        totalMinutes += timeVal;
+      }
+    });
+
+    const targetMinutes = parseInt(process.env.DAILY_TARGET_TIME, 10) || 480;
+    const workDaysRaw = process.env.WORK_DAYS || '1,2,3,4,5';
+    const workDays = workDaysRaw.split(',').map(x => parseInt(x.trim(), 10)).filter(x => !isNaN(x));
+
+    res.json({
+      agent_id: agentId,
+      date: dateStr,
+      total_minutes: totalMinutes,
+      target_minutes: targetMinutes,
+      work_days: workDays,
+      articles: dayArticles,
+      daily_totals: dailyTotals,
+    });
+  } catch (err) {
+    console.error('Error fetching time accounting summary:', err);
+    res.status(500).json({ error: err.message });
+  }
+});
+
 // ============================================================
 // PUT /api/articles/:articleId/time — Update time accounted for an article
 // ============================================================