feat: aggiunta consuntivazione automatica tramite variabili env. style: aggiunto bordino anche attorno al tempo nel caso di overperformance
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@@ -1685,4 +1685,291 @@ router.put('/articles/:articleId/time', async (req, res) => {
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}
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});
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// ============================================================
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// POST /api/tickets/auto-time — Automatic end-of-day time accounting ticket
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// ============================================================
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router.post('/auto-time', async (req, res) => {
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const operatorId = parseInt(req.headers['x-agent-id'], 10) || 1;
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// Verify time
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const minTimeStr = process.env.AUTO_TIME_MIN_HOUR || '18:00';
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const [minHour, minMin] = minTimeStr.split(':').map(x => parseInt(x, 10));
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const now = new Date();
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const currentHour = now.getHours();
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const currentMin = now.getMinutes();
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let isPastTime = false;
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if (currentHour > minHour) {
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isPastTime = true;
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} else if (currentHour === minHour && currentMin >= minMin) {
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isPastTime = true;
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}
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if (!isPastTime) {
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return res.status(400).json({ error: `La consuntivazione automatica è consentita solo dopo le ore ${minTimeStr}` });
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}
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const client = await pool.connect();
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try {
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await client.query('BEGIN');
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// 1. Calculate remaining time
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const targetTime = parseInt(process.env.DAILY_TARGET_TIME, 10) || 480;
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const timeTodayRes = await client.query(
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`SELECT COALESCE(SUM(time_unit), 0) AS total_today
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FROM time_accounting
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WHERE create_by = $1 AND DATE(create_time) = CURRENT_DATE`,
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[operatorId]
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);
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const totalToday = parseFloat(timeTodayRes.rows[0].total_today);
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const remaining = Math.max(0, targetTime - totalToday);
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if (remaining <= 0) {
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await client.query('ROLLBACK');
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return res.status(400).json({ error: 'La soglia giornaliera è già stata raggiunta o superata' });
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}
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// 2. Resolve parameters from configuration / OTRS DB
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const queueName = process.env.AUTO_TIME_QUEUE || 'Assistenza';
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const typeName = process.env.AUTO_TIME_TYPE || 'Default';
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const title = process.env.AUTO_TIME_TITLE || 'Consuntivazione Automatica fine giornata';
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const subject = process.env.AUTO_TIME_SUBJECT || 'Consuntivazione automatica ore mancanti';
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const body = process.env.AUTO_TIME_BODY || 'Consuntivazione automatica fine giornata.';
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const configCustomerUser = process.env.AUTO_TIME_CUSTOMER_USER;
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// Resolve agent login for owner / customer fallback
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const agentRes = await client.query(
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`SELECT login, first_name, last_name FROM users WHERE id = $1`,
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[operatorId]
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);
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if (agentRes.rows.length === 0) {
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throw new Error(`Impossibile trovare l'agente attivo con ID #${operatorId}`);
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}
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const agentLogin = agentRes.rows[0].login;
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const customerUserId = configCustomerUser || agentLogin;
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// Resolve CustomerID
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let customerId = 'Self-Service';
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const custRes = await client.query(
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`SELECT customer_id FROM customer_user WHERE login = $1`,
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[customerUserId]
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);
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if (custRes.rows.length > 0) {
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customerId = custRes.rows[0].customer_id;
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}
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// Resolve state ID (closed successful / closed fallback)
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const stateRes = await client.query(
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`SELECT id FROM ticket_state WHERE name = 'closed successful' OR name = 'chiuso con successo' LIMIT 1`
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);
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let stateId = stateRes.rows[0]?.id;
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if (!stateId) {
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const stateFallback = await client.query(
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`SELECT ts.id FROM ticket_state ts JOIN ticket_state_type tst ON ts.type_id = tst.id WHERE tst.name = 'closed' LIMIT 1`
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);
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stateId = stateFallback.rows[0]?.id || 3;
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}
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// Resolve queue ID
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const queueRes = await client.query(
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`SELECT id FROM queue WHERE name = $1 LIMIT 1`,
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[queueName]
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);
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const queueId = queueRes.rows[0]?.id || 1;
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// Resolve type ID
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const typeRes = await client.query(
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`SELECT id FROM ticket_type WHERE name = $1 LIMIT 1`,
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[typeName]
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);
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const typeId = typeRes.rows[0]?.id || null;
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// Resolve priority ID (3 normal)
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const priorityRes = await client.query(
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`SELECT id FROM ticket_priority WHERE name = '3 normal' LIMIT 1`
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);
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const priorityId = priorityRes.rows[0]?.id || 3;
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// Generate ticket number (daily reset)
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const now = new Date();
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const systemId = process.env.OTRS_SYSTEM_ID || '10';
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const datePrefix = `${now.getFullYear()}${String(now.getMonth() + 1).padStart(2, '0')}${String(now.getDate()).padStart(2, '0')}${systemId}`;
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const maxTicketResult = await client.query(
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`SELECT tn FROM ticket WHERE tn LIKE $1`,
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[`${datePrefix}%`]
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);
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let maxCounterFromTicketTable = 0;
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for (const row of maxTicketResult.rows) {
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const counterPart = row.tn.substring(datePrefix.length);
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const parsed = parseInt(counterPart, 10);
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if (!isNaN(parsed) && parsed > maxCounterFromTicketTable) {
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maxCounterFromTicketTable = parsed;
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}
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}
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const counterTodayResult = await client.query(
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`SELECT COALESCE(MAX(counter), 0) AS max_counter
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FROM ticket_number_counter
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WHERE create_time >= CURRENT_DATE`
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);
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const maxCounterFromCounterTable = parseInt(counterTodayResult.rows[0].max_counter, 10);
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const nextCounter = Math.max(maxCounterFromTicketTable, maxCounterFromCounterTable) + 1;
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const counterResult = await client.query(
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`INSERT INTO ticket_number_counter (counter, counter_uid, create_time)
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VALUES ($1, md5(random()::text || clock_timestamp()::text), NOW())
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RETURNING counter`,
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[nextCounter]
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);
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const counter = counterResult.rows[0].counter;
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const counterPadding = parseInt(process.env.OTRS_COUNTER_PADDING, 10) || 6;
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const tn = `${datePrefix}${String(counter).padStart(counterPadding, '0')}`;
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// 3. Create Ticket (lock = 1 [unlock], owner & responsible = operatorId)
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const ticketResult = await client.query(
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`INSERT INTO ticket (
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tn, title, queue_id, ticket_lock_id, type_id,
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user_id, responsible_user_id,
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ticket_priority_id, ticket_state_id,
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customer_id, customer_user_id,
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timeout, until_time,
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escalation_time, escalation_update_time,
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escalation_response_time, escalation_solution_time,
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archive_flag,
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create_time, create_by, change_time, change_by
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) VALUES (
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$1, $2, $3, 1, $4,
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$5, $5,
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$6, $7,
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$8, $9,
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0, 0,
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0, 0,
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0, 0,
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0,
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NOW(), $10, NOW(), $10
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) RETURNING id, tn`,
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[
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tn, title, queueId, typeId,
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operatorId,
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priorityId, stateId,
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customerId, customerUserId,
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operatorId
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]
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);
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const ticketId = ticketResult.rows[0].id;
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// Ticket History for NewTicket
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const htResult = await client.query(
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`SELECT id FROM ticket_history_type WHERE name = 'NewTicket'`
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);
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const historyTypeId = htResult.rows.length > 0 ? htResult.rows[0].id : 1;
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await client.query(
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`INSERT INTO ticket_history (
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name, history_type_id, ticket_id, type_id, queue_id,
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owner_id, priority_id, state_id,
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create_time, create_by, change_time, change_by
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) VALUES ($1, $2, $3, $4, $5, $6, $7, $8, NOW(), $9, NOW(), $9)`,
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['%%', historyTypeId, ticketId, typeId || 1, queueId, operatorId, priorityId, stateId, operatorId]
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);
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// 4. Create Article (Internal note)
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const senderResult = await client.query(
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`SELECT id FROM article_sender_type WHERE name = 'agent'`
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);
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const senderTypeId = senderResult.rows.length > 0 ? senderResult.rows[0].id : 1;
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const channelResult = await client.query(
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`SELECT id FROM communication_channel WHERE name = 'Internal'`
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);
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const channelId = channelResult.rows.length > 0 ? channelResult.rows[0].id : 1;
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const articleResult = await client.query(
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`INSERT INTO article (
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ticket_id, article_sender_type_id, communication_channel_id,
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is_visible_for_customer, search_index_needs_rebuild,
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create_time, create_by, change_time, change_by
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) VALUES ($1, $2, $3, 0, 1, NOW(), $4, NOW(), $4) RETURNING id`,
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[ticketId, senderTypeId, channelId, operatorId]
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);
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const articleId = articleResult.rows[0].id;
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// Create article mime data
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const nowMime = new Date();
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const contentPath = `${nowMime.getFullYear()}/${String(nowMime.getMonth() + 1).padStart(2, '0')}/${String(nowMime.getDate()).padStart(2, '0')}`;
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const htmlBody = `<!DOCTYPE html><html><head><meta http-equiv="Content-Type" content="text/html; charset=utf-8"/></head><body style="font-family:Geneva,Helvetica,Arial,sans-serif; font-size: 12px;">${body} (Mancanti: ${remaining} m)</body></html>`;
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const binaryBody = Buffer.from(htmlBody, 'utf-8');
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const contentSize = Buffer.byteLength(htmlBody, 'utf-8');
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const base64Body = binaryBody.toString('base64');
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await client.query(
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`INSERT INTO article_data_mime (
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article_id, a_from, a_to, a_subject, a_body,
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a_content_type, incoming_time, content_path,
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create_time, create_by, change_time, change_by
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) VALUES (
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$1, 'OTRS Turbo Agent', '', $2, $3,
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'text/html; charset=utf-8', EXTRACT(EPOCH FROM NOW())::INTEGER, $4,
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NOW(), $5, NOW(), $5
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)`,
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[articleId, subject, htmlBody, contentPath, operatorId]
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);
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// Create article attachment (file-1) for OTRS CE HTML display
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await client.query(
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`INSERT INTO article_data_mime_attachment (
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article_id, filename, content_size, content_type, disposition, content,
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create_time, create_by, change_time, change_by
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) VALUES ($1, 'file-1', $2, 'text/html; charset="utf-8"', '', $3, NOW(), $4, NOW(), $4)`,
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[articleId, String(contentSize), base64Body, operatorId]
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);
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// 5. Create Time Accounting Entry for remaining minutes
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await client.query(
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`INSERT INTO time_accounting (
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ticket_id, article_id, time_unit,
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create_time, create_by, change_time, change_by
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) VALUES ($1, $2, $3, NOW(), $4, NOW(), $4)`,
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[ticketId, articleId, remaining, operatorId]
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);
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await client.query('COMMIT');
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// Log activity
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resolveAgentName(operatorId).then(agente_nome => {
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logAttivita({
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agente_id: operatorId,
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agente_nome,
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titolo_azione: 'Consuntivazione Automatica fine giornata',
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azione: { ticket_id: ticketId, tn, minutes: remaining },
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esito: 'successo',
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});
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});
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res.status(201).json({
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id: ticketId,
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tn,
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minutes: remaining,
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message: 'Consuntivazione automatica completata con successo!'
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});
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} catch (err) {
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await client.query('ROLLBACK');
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console.error('Error in auto-time sheet creation:', err);
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resolveAgentName(operatorId).then(agente_nome => {
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logAttivita({
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agente_id: operatorId,
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agente_nome,
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titolo_azione: 'Consuntivazione Automatica fine giornata',
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azione: { error: err.message },
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esito: 'errore'
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});
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});
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res.status(500).json({ error: err.message });
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} finally {
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client.release();
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}
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});
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module.exports = router;
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