Prima importazione

2026-07-05 10:55:40 +02:00
commit 457c3eacf6
23 changed files with 6384 additions and 0 deletions
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+const express = require('express');
+const router = express.Router();
+const pool = require('../db');
+
+// GET /api/dashboard/stats — Dashboard statistics
+router.get('/stats', async (req, res) => {
+  try {
+    // All queries in parallel for speed
+    const [
+      byState,
+      byPriority,
+      byQueue,
+      todayCount,
+      weekCount,
+      totalOpen,
+      recentTickets,
+      escalated,
+    ] = await Promise.all([
+      // Tickets by state (only open-ish states)
+      pool.query(
+        `SELECT ts.name AS state, tst.name AS state_type, COUNT(*) AS count
+         FROM ticket t
+         JOIN ticket_state ts ON t.ticket_state_id = ts.id
+         JOIN ticket_state_type tst ON ts.type_id = tst.id
+         WHERE tst.name IN ('new', 'open', 'pending reminder', 'pending auto')
+         GROUP BY ts.name, tst.name
+         ORDER BY count DESC`
+      ),
+      // Tickets by priority (open only)
+      pool.query(
+        `SELECT tp.name AS priority, tp.color, COUNT(*) AS count
+         FROM ticket t
+         JOIN ticket_priority tp ON t.ticket_priority_id = tp.id
+         JOIN ticket_state ts ON t.ticket_state_id = ts.id
+         JOIN ticket_state_type tst ON ts.type_id = tst.id
+         WHERE tst.name IN ('new', 'open', 'pending reminder', 'pending auto')
+         GROUP BY tp.name, tp.color, tp.id
+         ORDER BY tp.id`
+      ),
+      // Tickets by queue (open only, top 10)
+      pool.query(
+        `SELECT q.name AS queue, COUNT(*) AS count
+         FROM ticket t
+         JOIN queue q ON t.queue_id = q.id
+         JOIN ticket_state ts ON t.ticket_state_id = ts.id
+         JOIN ticket_state_type tst ON ts.type_id = tst.id
+         WHERE tst.name IN ('new', 'open', 'pending reminder', 'pending auto')
+         GROUP BY q.name
+         ORDER BY count DESC
+         LIMIT 10`
+      ),
+      // Created today
+      pool.query(
+        `SELECT COUNT(*) AS count FROM ticket
+         WHERE create_time >= CURRENT_DATE`
+      ),
+      // Created this week
+      pool.query(
+        `SELECT COUNT(*) AS count FROM ticket
+         WHERE create_time >= date_trunc('week', CURRENT_DATE)`
+      ),
+      // Total open
+      pool.query(
+        `SELECT COUNT(*) AS count
+         FROM ticket t
+         JOIN ticket_state ts ON t.ticket_state_id = ts.id
+         JOIN ticket_state_type tst ON ts.type_id = tst.id
+         WHERE tst.name IN ('new', 'open', 'pending reminder', 'pending auto')`
+      ),
+      // 10 most recent tickets
+      pool.query(
+        `SELECT t.id, t.tn, t.title, ts.name AS state_name,
+                tp.name AS priority_name, tp.color AS priority_color,
+                q.name AS queue_name, t.create_time
+         FROM ticket t
+         JOIN ticket_state ts ON t.ticket_state_id = ts.id
+         JOIN ticket_priority tp ON t.ticket_priority_id = tp.id
+         JOIN queue q ON t.queue_id = q.id
+         ORDER BY t.create_time DESC
+         LIMIT 10`
+      ),
+      // Escalated tickets
+      pool.query(
+        `SELECT COUNT(*) AS count FROM ticket
+         WHERE escalation_time > 0
+           AND escalation_time < EXTRACT(EPOCH FROM NOW())`
+      ),
+    ]);
+
+    res.json({
+      by_state: byState.rows,
+      by_priority: byPriority.rows,
+      by_queue: byQueue.rows,
+      created_today: parseInt(todayCount.rows[0].count),
+      created_this_week: parseInt(weekCount.rows[0].count),
+      total_open: parseInt(totalOpen.rows[0].count),
+      recent_tickets: recentTickets.rows,
+      escalated: parseInt(escalated.rows[0].count),
+    });
+  } catch (err) {
+    console.error('Error fetching dashboard stats:', err);
+    res.status(500).json({ error: err.message });
+  }
+});
+
+module.exports = router;