From 57175922c2c499d673034f1be8e07b49077cbd98 Mon Sep 17 00:00:00 2001
From: Gabriele Cimaschi <gabriele.cimaschi@gmail.com>
Date: Wed, 29 Jul 2026 22:59:27 +0200
Subject: [PATCH] fix: corretta ora di creazione dei ticket che non considerava
 il fusorario.

---
 routes/tickets.js | 25 ++++++++++++++-----------
 1 file changed, 14 insertions(+), 11 deletions(-)

diff --git a/routes/tickets.js b/routes/tickets.js
index 5eb6b18..c2be5d9 100644
--- a/routes/tickets.js
+++ b/routes/tickets.js
@@ -530,6 +530,8 @@ router.post('/', async (req, res) => {
     // Operator user for create_by (X-Agent-ID header or default to 1)
     const operatorId = parseInt(req.headers['x-agent-id'], 10) || 1;
 
+    const localNow = getLocalTimestamp();
+
     const ticketResult = await client.query(
       `INSERT INTO ticket (
          tn, title, queue_id, ticket_lock_id, type_id,
@@ -550,14 +552,14 @@ router.post('/', async (req, res) => {
          0, 0,
          0, 0,
          0,
-         NOW(), $12, NOW(), $12
+         $12, $13, $12, $13
        ) RETURNING id, tn`,
       [
         tn, title, queue_id, lockId, type_id || null,
         user_id || 1, responsibleUserId,
         priority_id, state_id,
         customer_id || null, customer_user_id || null,
-        operatorId
+        localNow, operatorId
       ]
     );
 
@@ -578,13 +580,13 @@ router.post('/', async (req, res) => {
        ) VALUES (
          $1, $2, $3, $4, $5,
          $6, $7, $8,
-         NOW(), $9, NOW(), $9
+         $9, $10, $9, $10
        )`,
       [
         `%%`,
         historyTypeId, ticketId, type_id || 1, queue_id,
         user_id || 1, priority_id, state_id,
-        operatorId
+        localNow, operatorId
       ]
     );
 
@@ -643,9 +645,9 @@ router.post('/', async (req, res) => {
            is_visible_for_customer, search_index_needs_rebuild,
            create_time, create_by, change_time, change_by
          ) VALUES (
-           $1, $2, $3, 0, 1, NOW(), $4, NOW(), $4
+           $1, $2, $3, 0, 1, $4, $5, $4, $5
          ) RETURNING id`,
-        [ticketId, senderTypeId, channelId, operatorId]
+        [ticketId, senderTypeId, channelId, localNow, operatorId]
       );
 
       const articleId = articleResult.rows[0].id;
@@ -660,9 +662,9 @@ router.post('/', async (req, res) => {
          ) VALUES (
            $1, $2, '', $3, $4,
            $5, EXTRACT(EPOCH FROM NOW())::INTEGER,
-           NOW(), $6, NOW(), $6
+           $6, $7, $6, $7
          )`,
-        [articleId, customerFrom, subject || title, finalBody, contentType, operatorId]
+        [articleId, customerFrom, subject || title, finalBody, contentType, localNow, operatorId]
       );
 
       // If HTML content, create article_data_mime_attachment for OTRS CE HTML rendering (file-1)
@@ -678,9 +680,9 @@ router.post('/', async (req, res) => {
              create_time, create_by, change_time, change_by
            ) VALUES (
              $1, 'file-1', $2, 'text/html; charset="utf-8"', '', $3,
-             NOW(), $4, NOW(), $4
+             $4, $5, $4, $5
            )`,
-          [articleId, String(contentSize), base64Body, operatorId]
+          [articleId, String(contentSize), base64Body, localNow, operatorId]
         );
       }
 
@@ -692,13 +694,14 @@ router.post('/', async (req, res) => {
             `INSERT INTO article_data_mime_attachment (
                article_id, filename, content_size, content_type, disposition, content,
                create_time, create_by, change_time, change_by
-             ) VALUES ($1, $2, $3, $4, 'attachment', $5, NOW(), $6, NOW(), $6)`,
+             ) VALUES ($1, $2, $3, $4, 'attachment', $5, $6, $7, $6, $7)`,
             [
               articleId,
               att.filename,
               contentBuffer.length,
               att.content_type || 'application/octet-stream',
               att.content, // OTRS CE expects base64 string directly
+              localNow,
               operatorId
             ]
           );