feat: funzione per l'invio della posta elettronica da otrs-turbo. fix: corretta consuntivazione automatica. feat: aggiunto link apri in otrs anche nel numero del ticket in cima

2026-07-08 21:46:11 +02:00
parent 9a91c3d9f5
commit 5b914eb198
15 changed files with 1358 additions and 9 deletions
@@ -0,0 +1,470 @@
+/**
+ * emailCompose.js
+ * Modal per la composizione e invio email dal contesto di un ticket.
+ * Utilizza Quill.js per l'editor HTML, supporta allegati e immagini inline.
+ */
+
+const EmailCompose = (() => {
+  let quillEditor = null;
+  let attachmentsList = [];
+  let currentOptions = {};
+
+  // ── CSS ──────────────────────────────────────────────────────────────────────
+  function injectStyles() {
+    if (document.getElementById('email-compose-styles')) return;
+    const style = document.createElement('style');
+    style.id = 'email-compose-styles';
+    style.textContent = `
+      #email-compose-overlay {
+        position: fixed; inset: 0; z-index: 9000;
+        background: rgba(0,0,0,0.55);
+        backdrop-filter: blur(4px);
+        display: flex; align-items: center; justify-content: center;
+        animation: fadeIn 0.15s ease;
+      }
+      @keyframes fadeIn { from { opacity:0 } to { opacity:1 } }
+
+      #email-compose-modal {
+        background: var(--bg-card);
+        border: 1px solid var(--border-light);
+        border-radius: var(--radius-xl, 14px);
+        box-shadow: 0 24px 80px rgba(0,0,0,0.35);
+        width: min(860px, 95vw);
+        max-height: 92vh;
+        display: flex; flex-direction: column;
+        animation: slideUp 0.18s ease;
+      }
+      @keyframes slideUp { from { transform: translateY(20px); opacity:0 } to { transform: translateY(0); opacity:1 } }
+
+      #email-compose-modal .ec-header {
+        padding: 16px 20px 12px;
+        border-bottom: 1px solid var(--border-subtle);
+        display: flex; align-items: center; justify-content: space-between;
+        flex-shrink: 0;
+      }
+      #email-compose-modal .ec-title {
+        font-size: 1rem; font-weight: 600; color: var(--text-primary);
+        display: flex; align-items: center; gap: 8px;
+      }
+      #email-compose-modal .ec-body {
+        padding: 16px 20px;
+        overflow-y: auto;
+        flex: 1;
+        display: flex; flex-direction: column; gap: 12px;
+      }
+      #email-compose-modal .ec-field {
+        display: flex; flex-direction: column; gap: 4px;
+      }
+      #email-compose-modal .ec-label {
+        font-size: 0.75rem; font-weight: 600; color: var(--text-secondary);
+        text-transform: uppercase; letter-spacing: 0.04em;
+      }
+      #email-compose-modal .ec-tags-input {
+        display: flex; flex-wrap: wrap; gap: 4px; align-items: center;
+        background: var(--bg-tertiary);
+        border: 1px solid var(--border-subtle);
+        border-radius: var(--radius-md);
+        padding: 6px 10px; min-height: 36px; cursor: text;
+      }
+      #email-compose-modal .ec-tags-input:focus-within {
+        border-color: var(--accent-primary);
+        box-shadow: 0 0 0 3px rgba(var(--accent-rgb,99,102,241),0.12);
+      }
+      #email-compose-modal .ec-tag {
+        display: inline-flex; align-items: center; gap: 4px;
+        background: var(--accent-primary); color: #fff;
+        border-radius: 4px; padding: 2px 6px; font-size: 0.78rem;
+      }
+      #email-compose-modal .ec-tag button {
+        background: none; border: none; color: rgba(255,255,255,0.8);
+        cursor: pointer; padding: 0; line-height: 1; font-size: 0.9rem;
+      }
+      #email-compose-modal .ec-tag button:hover { color: #fff; }
+      #email-compose-modal .ec-tag-input {
+        border: none; outline: none; background: transparent;
+        font-size: 0.88rem; color: var(--text-primary);
+        min-width: 160px; flex: 1;
+      }
+      #email-compose-modal .ec-editor-wrapper {
+        border: 1px solid var(--border-subtle);
+        border-radius: var(--radius-md);
+        overflow: hidden;
+        background: var(--bg-tertiary);
+      }
+      #email-compose-modal .ec-editor-wrapper .ql-toolbar {
+        border: none; border-bottom: 1px solid var(--border-subtle);
+        background: var(--bg-secondary);
+      }
+      #email-compose-modal .ec-editor-wrapper .ql-container {
+        border: none; min-height: 220px; font-size: 0.9rem;
+      }
+      #email-compose-modal .ec-attachments-zone {
+        border: 2px dashed var(--border-subtle);
+        border-radius: var(--radius-md);
+        padding: 12px 14px;
+        text-align: center;
+        cursor: pointer;
+        transition: border-color 0.15s, background 0.15s;
+        font-size: 0.82rem; color: var(--text-muted);
+      }
+      #email-compose-modal .ec-attachments-zone:hover,
+      #email-compose-modal .ec-attachments-zone.drag-over {
+        border-color: var(--accent-primary);
+        background: rgba(var(--accent-rgb,99,102,241),0.06);
+        color: var(--text-secondary);
+      }
+      #email-compose-modal .ec-file-list {
+        display: flex; flex-direction: column; gap: 4px;
+      }
+      #email-compose-modal .ec-file-item {
+        display: flex; align-items: center; gap: 8px;
+        font-size: 0.82rem; padding: 4px 8px;
+        background: var(--bg-secondary); border-radius: var(--radius-sm);
+        color: var(--text-secondary);
+      }
+      #email-compose-modal .ec-file-item button {
+        margin-left: auto; background: none; border: none; cursor: pointer;
+        color: var(--text-muted); font-size: 0.85rem; padding: 0 2px;
+      }
+      #email-compose-modal .ec-file-item button:hover { color: var(--error); }
+      #email-compose-modal .ec-footer {
+        padding: 12px 20px;
+        border-top: 1px solid var(--border-subtle);
+        display: flex; justify-content: space-between; align-items: center;
+        flex-shrink: 0; gap: 10px;
+      }
+      #email-compose-modal select.ec-select {
+        background: var(--bg-tertiary);
+        border: 1px solid var(--border-subtle);
+        border-radius: var(--radius-md);
+        padding: 6px 12px; font-size: 0.85rem;
+        color: var(--text-primary); min-width: 180px;
+      }
+    `;
+    document.head.appendChild(style);
+  }
+
+  // ── Tag Input Helper ──────────────────────────────────────────────────────────
+  function makeTagInput(containerId, initialEmails = []) {
+    const container = document.getElementById(containerId);
+    const tags = [...initialEmails];
+
+    function render() {
+      const inputEl = container.querySelector('.ec-tag-input');
+      const currentVal = inputEl ? inputEl.value : '';
+      container.innerHTML = '';
+      tags.forEach((email, idx) => {
+        const tagEl = document.createElement('span');
+        tagEl.className = 'ec-tag';
+        tagEl.innerHTML = `${App.escapeHtml(email)}<button type="button" data-idx="${idx}">✕</button>`;
+        tagEl.querySelector('button').addEventListener('click', () => {
+          tags.splice(idx, 1);
+          render();
+        });
+        container.appendChild(tagEl);
+      });
+      const input = document.createElement('input');
+      input.className = 'ec-tag-input';
+      input.type = 'text';
+      input.placeholder = tags.length ? '' : 'email@esempio.com, premi Invio';
+      input.value = currentVal;
+      input.addEventListener('keydown', (e) => {
+        if ((e.key === 'Enter' || e.key === ',') && input.value.trim()) {
+          e.preventDefault();
+          const val = input.value.trim().replace(/,$/, '');
+          if (val && !tags.includes(val)) tags.push(val);
+          input.value = '';
+          render();
+        } else if (e.key === 'Backspace' && !input.value && tags.length) {
+          tags.pop();
+          render();
+        }
+      });
+      input.addEventListener('blur', () => {
+        if (input.value.trim()) {
+          const val = input.value.trim().replace(/,$/, '');
+          if (val && !tags.includes(val)) tags.push(val);
+          input.value = '';
+          render();
+        }
+      });
+      container.appendChild(input);
+      container.addEventListener('click', () => input.focus());
+    }
+
+    render();
+    return { getTags: () => [...tags], addTag: (email) => { if (!tags.includes(email)) { tags.push(email); render(); } } };
+  }
+
+  // ── Build Modal HTML ──────────────────────────────────────────────────────────
+  function buildModal() {
+    const overlay = document.createElement('div');
+    overlay.id = 'email-compose-overlay';
+    overlay.innerHTML = `
+      <div id="email-compose-modal">
+        <div class="ec-header">
+          <div class="ec-title">
+            <svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" style="width:18px;height:18px;">
+              <path d="M4 4h16c1.1 0 2 .9 2 2v12c0 1.1-.9 2-2 2H4c-1.1 0-2-.9-2-2V6c0-1.1.9-2 2-2z"/>
+              <polyline points="22,6 12,13 2,6"/>
+            </svg>
+            Invia Email
+          </div>
+          <button id="ec-close" style="background:none;border:none;cursor:pointer;color:var(--text-muted);padding:4px;font-size:1.2rem;" title="Chiudi">✕</button>
+        </div>
+        <div class="ec-body">
+          <div class="ec-field">
+            <label class="ec-label">A (To)</label>
+            <div class="ec-tags-input" id="ec-to-container"></div>
+          </div>
+          <div class="ec-field">
+            <label class="ec-label">CC</label>
+            <div class="ec-tags-input" id="ec-cc-container"></div>
+          </div>
+          <div class="ec-field">
+            <label class="ec-label">Oggetto</label>
+            <input type="text" id="ec-subject" class="form-input" style="margin-bottom:0;" placeholder="Oggetto email" />
+          </div>
+          <div style="display:flex; gap:16px;">
+            <div class="ec-field" style="flex:1;">
+              <label class="ec-label">Firma</label>
+              <select id="ec-signature-select" class="ec-select" style="width:100%; min-width:unset;">
+                <option value="">— Nessuna firma —</option>
+              </select>
+            </div>
+            <div class="ec-field" style="flex:1;">
+              <label class="ec-label">Tieni helpdesk in copia</label>
+              <select id="ec-helpdesk-cc-select" class="ec-select" style="width:100%; min-width:unset;">
+                <option value="1">Sì (BCC automatico)</option>
+                <option value="0">No</option>
+              </select>
+            </div>
+          </div>
+          <div class="ec-field">
+            <label class="ec-label">Corpo</label>
+            <div class="ec-editor-wrapper">
+              <div id="ec-quill-editor"></div>
+            </div>
+          </div>
+          <div class="ec-field">
+            <label class="ec-label">Allegati</label>
+            <div class="ec-attachments-zone" id="ec-drop-zone">
+              📎 Trascina file qui o clicca per selezionare
+            </div>
+            <input type="file" id="ec-file-input" multiple style="display:none;" />
+            <div class="ec-file-list" id="ec-file-list"></div>
+          </div>
+        </div>
+        <div class="ec-footer">
+          <button class="btn btn-ghost btn-sm" id="ec-cancel">Annulla</button>
+          <button class="btn btn-primary btn-sm" id="ec-send" style="display:flex;align-items:center;gap:6px;">
+            <svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" style="width:14px;height:14px;">
+              <path d="M22 2L11 13M22 2l-7 20-4-9-9-4 20-7z"/>
+            </svg>
+            Invia
+          </button>
+        </div>
+      </div>
+    `;
+    return overlay;
+  }
+
+  // ── File List Renderer ────────────────────────────────────────────────────────
+  function renderFileList() {
+    const list = document.getElementById('ec-file-list');
+    if (!list) return;
+    list.innerHTML = attachmentsList.map((f, idx) => `
+      <div class="ec-file-item">
+        📎 <strong>${App.escapeHtml(f.filename)}</strong>
+        <span style="color:var(--text-muted);font-size:0.75rem;">(${Math.round(f.content.length * 0.75 / 1024)} KB)</span>
+        <button data-idx="${idx}" title="Rimuovi">✕</button>
+      </div>
+    `).join('');
+    list.querySelectorAll('button[data-idx]').forEach(btn => {
+      btn.addEventListener('click', () => {
+        attachmentsList.splice(parseInt(btn.dataset.idx, 10), 1);
+        renderFileList();
+      });
+    });
+  }
+
+  // ── Load Signatures ───────────────────────────────────────────────────────────
+  async function loadSignatures(agentId, selectEl) {
+    try {
+      const sigs = await App.api(`/api/email/signatures?agent_id=${agentId}`);
+      selectEl.innerHTML = '<option value="">— Nessuna firma —</option>';
+      sigs.forEach(sig => {
+        const opt = document.createElement('option');
+        opt.value = sig.id;
+        opt.textContent = sig.name + (sig.is_default ? ' ★' : '');
+        opt.dataset.html = sig.body_html;
+        selectEl.appendChild(opt);
+      });
+      // Pre-select default
+      const defSig = sigs.find(s => s.is_default);
+      if (defSig) {
+        selectEl.value = defSig.id;
+        return defSig.body_html;
+      }
+    } catch (e) { console.warn('[EmailCompose] Signatures load error:', e); }
+    return '';
+  }
+
+  // ── Open ─────────────────────────────────────────────────────────────────────
+  async function open(options = {}) {
+    injectStyles();
+    attachmentsList = [];
+    currentOptions = options;
+
+    // Remove existing
+    const existing = document.getElementById('email-compose-overlay');
+    if (existing) existing.remove();
+
+    const overlay = buildModal();
+    document.body.appendChild(overlay);
+
+    // Init tag inputs
+    const initialTo = options.customerEmail ? [options.customerEmail] : [];
+    const toTagsCtrl = makeTagInput('ec-to-container', initialTo);
+    const ccTagsCtrl = makeTagInput('ec-cc-container', []);
+
+    // Subject
+    const subjectEl = document.getElementById('ec-subject');
+    const tn = options.ticketTn || '';
+    const title = options.ticketTitle || '';
+    subjectEl.value = tn ? `Re: [Ticket#${tn}] ${title}` : title;
+
+    // Signature select
+    const sigSelect = document.getElementById('ec-signature-select');
+    const agentId = App.currentAgentId || 0;
+    const defaultSigHtml = await loadSignatures(agentId, sigSelect);
+
+    // Quill editor
+    quillEditor = new Quill('#ec-quill-editor', {
+      theme: 'snow',
+      placeholder: 'Scrivi il testo della email...',
+      modules: {
+        toolbar: [
+          ['bold', 'italic', 'underline', 'strike'],
+          [{ 'header': [1, 2, 3, false] }],
+          [{ 'list': 'ordered' }, { 'list': 'bullet' }],
+          ['link', 'image'],
+          [{ 'color': [] }, { 'background': [] }],
+          ['clean']
+        ],
+      }
+    });
+
+    // Insert initial body and signature
+    let initialHtml = '';
+    if (options.initialBodyHtml) {
+      initialHtml += options.initialBodyHtml;
+    } else {
+      initialHtml += '<p><br></p>';
+    }
+    if (defaultSigHtml) {
+      initialHtml += '<!-- sig -->' + defaultSigHtml;
+    }
+    quillEditor.clipboard.dangerouslyPasteHTML(initialHtml);
+    quillEditor.setSelection(0, 0);
+
+    // Signature change
+    sigSelect.addEventListener('change', () => {
+      const selectedOpt = sigSelect.options[sigSelect.selectedIndex];
+      const sigHtml = selectedOpt ? (selectedOpt.dataset.html || '') : '';
+      // Replace signature: get current body, strip old signature (after first <br>), append new
+      const currentHtml = quillEditor.root.innerHTML;
+      const sigMarker = '<!-- sig -->';
+      const baseHtml = currentHtml.includes(sigMarker)
+        ? currentHtml.split(sigMarker)[0]
+        : currentHtml;
+      const newHtml = baseHtml + (sigHtml ? sigMarker + sigHtml : '');
+      quillEditor.clipboard.dangerouslyPasteHTML(newHtml);
+    });
+
+    // File drag & drop
+    const dropZone = document.getElementById('ec-drop-zone');
+    const fileInput = document.getElementById('ec-file-input');
+
+    dropZone.addEventListener('click', () => fileInput.click());
+    dropZone.addEventListener('dragover', (e) => { e.preventDefault(); dropZone.classList.add('drag-over'); });
+    dropZone.addEventListener('dragleave', () => dropZone.classList.remove('drag-over'));
+    dropZone.addEventListener('drop', (e) => {
+      e.preventDefault(); dropZone.classList.remove('drag-over');
+      processFiles(Array.from(e.dataTransfer.files));
+    });
+    fileInput.addEventListener('change', (e) => {
+      processFiles(Array.from(e.target.files));
+      fileInput.value = '';
+    });
+
+    // Close handlers
+    document.getElementById('ec-close').addEventListener('click', close);
+    document.getElementById('ec-cancel').addEventListener('click', close);
+    overlay.addEventListener('click', (e) => { if (e.target === overlay) close(); });
+
+    // Send
+    document.getElementById('ec-send').addEventListener('click', () => sendEmail(toTagsCtrl, ccTagsCtrl));
+  }
+
+  function processFiles(files) {
+    for (const file of files) {
+      const reader = new FileReader();
+      reader.onload = () => {
+        const base64 = reader.result.split(',')[1];
+        attachmentsList.push({ filename: file.name, content: base64, contentType: file.type });
+        renderFileList();
+      };
+      reader.readAsDataURL(file);
+    }
+  }
+
+  // ── Send ─────────────────────────────────────────────────────────────────────
+  async function sendEmail(toCtrl, ccCtrl) {
+    const to = toCtrl.getTags();
+    const cc = ccCtrl.getTags();
+    const subject = document.getElementById('ec-subject').value.trim();
+    const bodyHtml = quillEditor ? quillEditor.root.innerHTML : '';
+
+    if (!to.length) { Toast.warning('Inserisci almeno un destinatario (campo A)'); return; }
+    if (!subject) { Toast.warning('Inserisci l\'oggetto della email'); return; }
+
+    const sendBtn = document.getElementById('ec-send');
+    sendBtn.disabled = true;
+    sendBtn.innerHTML = '<div class="spinner" style="width:14px;height:14px;border-width:2px;"></div> Invio...';
+
+    try {
+      const agentId = App.currentAgentId || 0;
+      const payload = {
+        ticketId: currentOptions.ticketId,
+        to, cc, subject, bodyHtml,
+        attachments: attachmentsList,
+        agentId,
+        keepHelpdeskCopy: document.getElementById('ec-helpdesk-cc-select').value === '1',
+      };
+
+      const res = await App.api('/api/email/send', {
+        method: 'POST',
+        body: JSON.stringify(payload),
+      });
+
+      Toast.success(`Email inviata a ${to.join(', ')}`);
+      close();
+    } catch (err) {
+      Toast.error('Errore invio email: ' + err.message);
+      sendBtn.disabled = false;
+      sendBtn.innerHTML = '<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" style="width:14px;height:14px;"><path d="M22 2L11 13M22 2l-7 20-4-9-9-4 20-7z"/></svg> Invia';
+    }
+  }
+
+  // ── Close ─────────────────────────────────────────────────────────────────────
+  function close() {
+    const overlay = document.getElementById('email-compose-overlay');
+    if (overlay) overlay.remove();
+    if (quillEditor) { quillEditor = null; }
+    attachmentsList = [];
+  }
+
+  return { open, close };
+})();
+window.EmailCompose = EmailCompose;
@@ -0,0 +1,238 @@
+/**
+ * signatures.js
+ * Pagina di gestione delle firme email per agente.
+ * Usa Quill.js come editor WYSIWYG.
+ */
+
+const SignaturesView = {
+  agentId: null,
+  signatures: [],
+  editingId: null,
+  signatureQuill: null,
+
+  async render() {
+    this.agentId = App.currentAgentId || 0;
+    const container = document.getElementById('view-container');
+    container.innerHTML = `
+      <div style="max-width: 820px; margin: 0 auto; padding: var(--space-xl) var(--space-lg);">
+        <div style="display:flex; align-items:center; justify-content:space-between; margin-bottom: var(--space-xl);">
+          <div>
+            <h2 style="margin:0; font-size:1.25rem; font-weight:700; color:var(--text-primary);">✉️ Le Mie Firme Email</h2>
+            <p style="margin:4px 0 0; font-size:0.85rem; color:var(--text-muted);">Gestisci le firme da allegare automaticamente alle email inviate dal ticket.</p>
+          </div>
+          <button class="btn btn-primary btn-sm" id="btn-new-signature">
+            + Nuova Firma
+          </button>
+        </div>
+
+        <!-- Lista firme -->
+        <div id="signatures-list" style="display:flex; flex-direction:column; gap:var(--space-md);"></div>
+
+        <!-- Modal Editor -->
+        <div id="signature-editor-modal" style="display:none; position:fixed; inset:0; z-index:8000; background:rgba(0,0,0,0.5); backdrop-filter:blur(4px); align-items:center; justify-content:center;">
+          <div style="background:var(--bg-card); border:1px solid var(--border-light); border-radius:var(--radius-xl); box-shadow:0 24px 80px rgba(0,0,0,0.3); width:min(720px,94vw); max-height:90vh; display:flex; flex-direction:column;">
+            <div style="padding:16px 20px 12px; border-bottom:1px solid var(--border-subtle); display:flex; align-items:center; justify-content:space-between; flex-shrink:0;">
+              <div style="font-size:1rem; font-weight:600; color:var(--text-primary);" id="sig-modal-title">Nuova Firma</div>
+              <button id="sig-modal-close" style="background:none;border:none;cursor:pointer;color:var(--text-muted);font-size:1.2rem;">✕</button>
+            </div>
+            <div style="padding:16px 20px; flex:1; overflow-y:auto; display:flex; flex-direction:column; gap:12px;">
+              <div>
+                <label style="font-size:0.75rem; font-weight:600; color:var(--text-secondary); text-transform:uppercase; letter-spacing:0.04em;">Nome Firma</label>
+                <input type="text" id="sig-name" class="form-input" placeholder="es. Firma Professionale" style="margin-bottom:0; margin-top:4px;" />
+              </div>
+              <div>
+                <label style="font-size:0.75rem; font-weight:600; color:var(--text-secondary); text-transform:uppercase; letter-spacing:0.04em;">Contenuto</label>
+                <div style="margin-top:4px; border:1px solid var(--border-subtle); border-radius:var(--radius-md); overflow:hidden; background:var(--bg-tertiary);">
+                  <div id="sig-quill-editor" style="min-height:200px;"></div>
+                </div>
+              </div>
+              <label style="display:flex; align-items:center; gap:8px; font-size:0.88rem; color:var(--text-secondary); cursor:pointer;">
+                <input type="checkbox" id="sig-is-default" />
+                Imposta come firma predefinita
+              </label>
+            </div>
+            <div style="padding:12px 20px; border-top:1px solid var(--border-subtle); display:flex; justify-content:flex-end; gap:10px; flex-shrink:0;">
+              <button class="btn btn-ghost btn-sm" id="sig-cancel">Annulla</button>
+              <button class="btn btn-primary btn-sm" id="sig-save">Salva Firma</button>
+            </div>
+          </div>
+        </div>
+      </div>
+    `;
+
+    document.getElementById('btn-new-signature').addEventListener('click', () => this.openEditor(null));
+
+    await this.loadSignatures();
+  },
+
+  async loadSignatures() {
+    try {
+      this.signatures = await App.api(`/api/email/signatures?agent_id=${this.agentId}`);
+      this.renderList();
+    } catch (err) {
+      Toast.error('Errore caricamento firme: ' + err.message);
+    }
+  },
+
+  renderList() {
+    const list = document.getElementById('signatures-list');
+    if (!list) return;
+
+    if (!this.signatures.length) {
+      list.innerHTML = `
+        <div class="empty-state">
+          <div class="empty-state-icon">✉️</div>
+          <div class="empty-state-text">Nessuna firma configurata</div>
+          <div class="empty-state-sub">Crea la tua prima firma per velocizzare l'invio delle email.</div>
+        </div>
+      `;
+      return;
+    }
+
+    list.innerHTML = this.signatures.map(sig => `
+      <div class="card" style="padding: var(--space-lg);">
+        <div style="display:flex; align-items:flex-start; justify-content:space-between; gap:12px; margin-bottom:${sig.body_html ? 'var(--space-md)' : '0'};">
+          <div>
+            <div style="font-weight:600; font-size:0.95rem; color:var(--text-primary); display:flex; align-items:center; gap:8px;">
+              ${App.escapeHtml(sig.name)}
+              ${sig.is_default ? '<span style="font-size:0.72rem; background:var(--accent-primary); color:#fff; padding:2px 7px; border-radius:20px;">Predefinita</span>' : ''}
+            </div>
+            <div style="font-size:0.72rem; color:var(--text-muted); margin-top:2px;">
+              Creata: ${new Date(sig.created_at).toLocaleDateString('it-IT')}
+            </div>
+          </div>
+          <div style="display:flex; gap:6px; flex-shrink:0;">
+            ${!sig.is_default ? `<button class="btn btn-ghost btn-sm sig-btn-default" data-id="${sig.id}" style="height:30px; font-size:0.78rem;">★ Predefinita</button>` : ''}
+            <button class="btn btn-ghost btn-sm sig-btn-edit" data-id="${sig.id}" style="height:30px; font-size:0.78rem;">✏️ Modifica</button>
+            <button class="btn btn-ghost btn-sm sig-btn-delete" data-id="${sig.id}" style="height:30px; font-size:0.78rem; color:var(--error);">🗑️</button>
+          </div>
+        </div>
+        ${sig.body_html ? `
+          <div style="border:1px solid var(--border-subtle); border-radius:var(--radius-md); padding:10px 14px; background:var(--bg-secondary); max-height:120px; overflow:hidden; position:relative;">
+            <div style="font-size:0.82rem; color:var(--text-secondary);">${sig.body_html}</div>
+            <div style="position:absolute;bottom:0;left:0;right:0;height:40px;background:linear-gradient(transparent,var(--bg-secondary));"></div>
+          </div>
+        ` : ''}
+      </div>
+    `).join('');
+
+    // Bind buttons
+    list.querySelectorAll('.sig-btn-edit').forEach(btn => {
+      btn.addEventListener('click', () => this.openEditor(parseInt(btn.dataset.id, 10)));
+    });
+    list.querySelectorAll('.sig-btn-delete').forEach(btn => {
+      btn.addEventListener('click', () => this.deleteSig(parseInt(btn.dataset.id, 10)));
+    });
+    list.querySelectorAll('.sig-btn-default').forEach(btn => {
+      btn.addEventListener('click', () => this.setDefault(parseInt(btn.dataset.id, 10)));
+    });
+  },
+
+  openEditor(id) {
+    this.editingId = id;
+    const sig = id ? this.signatures.find(s => s.id === id) : null;
+
+    const modal = document.getElementById('signature-editor-modal');
+    modal.style.display = 'flex';
+
+    document.getElementById('sig-modal-title').textContent = id ? 'Modifica Firma' : 'Nuova Firma';
+    document.getElementById('sig-name').value = sig ? sig.name : '';
+    document.getElementById('sig-is-default').checked = sig ? !!sig.is_default : false;
+
+    // Init or reset Quill
+    if (this.signatureQuill) {
+      this.signatureQuill.root.innerHTML = sig ? (sig.body_html || '') : '';
+    } else {
+      this.signatureQuill = new Quill('#sig-quill-editor', {
+        theme: 'snow',
+        placeholder: 'Inserisci la tua firma...',
+        modules: {
+          toolbar: [
+            ['bold', 'italic', 'underline'],
+            [{ 'color': [] }],
+            ['link', 'image'],
+            ['clean']
+          ]
+        }
+      });
+      if (sig && sig.body_html) {
+        this.signatureQuill.clipboard.dangerouslyPasteHTML(sig.body_html);
+      }
+    }
+
+    document.getElementById('sig-modal-close').onclick = () => this.closeEditor();
+    document.getElementById('sig-cancel').onclick = () => this.closeEditor();
+    document.getElementById('sig-save').onclick = () => this.saveSig();
+
+    modal.onclick = (e) => { if (e.target === modal) this.closeEditor(); };
+  },
+
+  closeEditor() {
+    const modal = document.getElementById('signature-editor-modal');
+    if (modal) modal.style.display = 'none';
+    this.editingId = null;
+  },
+
+  async saveSig() {
+    const name = document.getElementById('sig-name').value.trim();
+    const body_html = this.signatureQuill ? this.signatureQuill.root.innerHTML : '';
+    const is_default = document.getElementById('sig-is-default').checked ? 1 : 0;
+
+    if (!name) { Toast.warning('Inserisci un nome per la firma'); return; }
+
+    const saveBtn = document.getElementById('sig-save');
+    saveBtn.disabled = true;
+    saveBtn.textContent = 'Salvataggio...';
+
+    try {
+      const payload = { agent_id: this.agentId, name, body_html, is_default };
+
+      if (this.editingId) {
+        await App.api(`/api/email/signatures/${this.editingId}`, {
+          method: 'PUT',
+          body: JSON.stringify(payload),
+        });
+        Toast.success('Firma aggiornata');
+      } else {
+        await App.api('/api/email/signatures', {
+          method: 'POST',
+          body: JSON.stringify(payload),
+        });
+        Toast.success('Firma creata');
+      }
+
+      this.closeEditor();
+      await this.loadSignatures();
+    } catch (err) {
+      Toast.error('Errore salvataggio: ' + err.message);
+    } finally {
+      saveBtn.disabled = false;
+      saveBtn.textContent = 'Salva Firma';
+    }
+  },
+
+  async deleteSig(id) {
+    if (!confirm('Eliminare questa firma?')) return;
+    try {
+      await App.api(`/api/email/signatures/${id}`, { method: 'DELETE' });
+      Toast.success('Firma eliminata');
+      await this.loadSignatures();
+    } catch (err) {
+      Toast.error('Errore eliminazione: ' + err.message);
+    }
+  },
+
+  async setDefault(id) {
+    try {
+      await App.api(`/api/email/signatures/${id}/default`, {
+        method: 'PATCH',
+        body: JSON.stringify({ agent_id: this.agentId }),
+      });
+      Toast.success('Firma impostata come predefinita');
+      await this.loadSignatures();
+    } catch (err) {
+      Toast.error('Errore: ' + err.message);
+    }
+  }
+};
+window.SignaturesView = SignaturesView;
@@ -52,10 +52,14 @@ const TicketDetailView = {
        return sum + (isNaN(val) ? 0 : val);
      }, 0);

-      // Display ticket number in the topbar
+      // Display ticket number in the topbar with OTRS link if available
      const titleEl = document.getElementById('page-title');
      if (titleEl) {
-        titleEl.innerHTML = `Ticket #${id}`;
+        if (data.otrsWebUrl) {
+          titleEl.innerHTML = `<a href="${data.otrsWebUrl}" target="_blank" style="color:inherit; text-decoration:none; display:inline-flex; align-items:center; gap:6px;" title="Apri in OTRS">Ticket #${ticket.tn || id} <svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" style="width:14px;height:14px;opacity:0.75;"><path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6M15 3h6v6M10 14L21 3"/></svg></a>`;
+        } else {
+          titleEl.innerHTML = `Ticket #${ticket.tn || id}`;
+        }
      }

      this.originalValues = {
@@ -184,6 +188,11 @@ const TicketDetailView = {
                </div>
                <div style="display:flex; gap:var(--space-md); align-items:center;">
                  <input type="number" step="any" min="0" class="note-subject-input" id="note-time-units" placeholder="Tempo (minuti)" style="width:140px; margin-bottom:0; height:32px; padding:4px 10px; font-size:0.85rem;" />
+                  <button class="btn btn-ghost btn-sm" id="btn-open-email-compose" style="height:32px; display:flex; align-items:center; gap:var(--space-xs); border-color:var(--accent-secondary); color:var(--accent-secondary);"
+                    data-ticket-id="${ticket.id}" data-ticket-tn="${ticket.tn}" data-ticket-title="${App.escapeHtml(ticket.title)}" data-customer-email="${App.escapeHtml(ticket.customer_email || '')}">
+                    <svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" style="width:14px;height:14px;"><path d="M4 4h16c1.1 0 2 .9 2 2v12c0 1.1-.9 2-2 2H4c-1.1 0-2-.9-2-2V6c0-1.1.9-2 2-2z"/><polyline points="22,6 12,13 2,6"/></svg>
+                    Invia Email
+                  </button>
                  <button class="btn btn-primary btn-sm" id="note-send" style="height:32px; display:flex; align-items:center; gap:var(--space-xs);">
                    <svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" style="width:14px;height:14px;"><path d="M22 2L11 13M22 2l-7 20-4-9-9-4 20-7z"/></svg>
                    Invia Nota
@@ -219,6 +228,7 @@ const TicketDetailView = {
                          <span class="article-from">${App.escapeHtml(a.a_from || a.creator_first + ' ' + a.creator_last || 'Sistema')}</span>
                          ${a.channel_name ? `<span style="font-size:0.72rem;color:var(--text-muted);">via ${a.channel_name}</span>` : ''}
                          <button class="btn-delete-article" data-article-id="${a.article_id}" style="background:none; border:none; cursor:pointer; font-size:0.85rem; padding: 2px; margin-left: var(--space-xs); display:inline-flex; align-items:center; opacity: 0.6; transition: opacity 0.2s;" onmouseover="this.style.opacity=1" onmouseout="this.style.opacity=0.6" title="Elimina Articolo">🗑️</button>
+                          <button class="btn-email-article" data-article-id="${a.article_id}" style="background:none; border:none; cursor:pointer; font-size:0.85rem; padding: 2px; margin-left: var(--space-xs); display:inline-flex; align-items:center; opacity: 0.6; transition: opacity 0.2s;" onmouseover="this.style.opacity=1" onmouseout="this.style.opacity=0.6" title="Rispondi via email (Quota questo articolo)">✉️</button>
                        </div>
                        <div style="display:flex; gap: var(--space-sm); align-items:center;">
                          <div class="time-edit-container" data-article-id="${a.article_id}" style="display:inline-flex; align-items:center; gap:4px; position:relative;">
@@ -409,7 +419,7 @@ const TicketDetailView = {
        this.noteQuill = null;
      }

-      this.bindEvents();
+      this.bindEvents(ticket, articles, container);

    } catch (err) {
      container.innerHTML = `
@@ -423,7 +433,7 @@ const TicketDetailView = {
    }
  },

-  bindEvents() {
+  bindEvents(ticket, articles, container) {
    // Quick-edit change detection
    const fields = document.querySelectorAll('.quick-edit-select, #qe-customer-user-id, #qe-customer-id');
    const saveBtn = document.getElementById('qe-save');
@@ -670,6 +680,63 @@ const TicketDetailView = {
      });
    }

+    // Email Compose Button
+    const btnEmailCompose = document.getElementById('btn-open-email-compose');
+    if (btnEmailCompose) {
+      btnEmailCompose.addEventListener('click', () => {
+        if (window.EmailCompose) {
+          EmailCompose.open({
+            ticketId: parseInt(btnEmailCompose.dataset.ticketId, 10),
+            ticketTn: btnEmailCompose.dataset.ticketTn,
+            ticketTitle: btnEmailCompose.dataset.ticketTitle,
+            customerEmail: btnEmailCompose.dataset.customerEmail,
+          });
+        } else {
+          Toast.error('Modulo email non disponibile');
+        }
+      });
+    }
+
+    // Article Email Reply Buttons
+    document.querySelectorAll('.btn-email-article').forEach(btn => {
+      btn.addEventListener('click', () => {
+        const articleId = parseInt(btn.dataset.articleId, 10);
+        const article = articles.find(art => art.article_id == articleId);
+        if (!article) return;
+
+        if (window.EmailCompose) {
+          const hasHtml = (article.a_content_type || '').toLowerCase().includes('html') || article.a_body.includes('</') || article.a_body.includes('/>');
+          const quotedBody = hasHtml ? article.a_body : App.escapeHtml(article.a_body || '').replace(/\n/g, '<br>');
+          
+          const initialBodyHtml = `
+            <p><br></p>
+            <p>Il ${App.formatDateTime(article.create_time)}, <strong>${App.escapeHtml(article.a_from || 'Sistema')}</strong> ha scritto:</p>
+            <blockquote style="border-left: 2px solid var(--border-subtle, #444); padding-left: 12px; margin-left: 8px; color: var(--text-secondary);">
+              ${quotedBody}
+            </blockquote>
+            <p><br></p>
+          `;
+
+          // Extract sender email if possible for CC/To
+          let customerEmail = ticket.customer_email || '';
+          const matchEmail = (article.a_from || '').match(/<([^>]+)>/) || (article.a_from || '').match(/([a-zA-Z0-9._-]+@[a-zA-Z0-9._-]+\.[a-zA-Z0-9._-]+)/);
+          if (matchEmail) {
+            customerEmail = matchEmail[1];
+          }
+
+          EmailCompose.open({
+            ticketId: ticket.id,
+            ticketTn: ticket.tn,
+            ticketTitle: ticket.title,
+            customerEmail: customerEmail,
+            initialBodyHtml: initialBodyHtml,
+          });
+        } else {
+          Toast.error('Modulo email non disponibile');
+        }
+      });
+    });
+
    // Retrodate Ticket Event Listeners
    const btnEditTicketDate = document.getElementById('btn-edit-ticket-date');
    const ticketDateEditor = document.getElementById('ticket-date-editor');