feat: funzione per l'invio della posta elettronica da otrs-turbo. fix: corretta consuntivazione automatica. feat: aggiunto link apri in otrs anche nel numero del ticket in cima

2026-07-08 21:46:11 +02:00
parent 9a91c3d9f5
commit 5b914eb198
15 changed files with 1358 additions and 9 deletions
@@ -0,0 +1,216 @@
+'use strict';
+
+const express = require('express');
+const router = express.Router();
+const pool = require('../db');
+const { db } = require('../activityDb');
+const { sendMail } = require('../utils/mailer');
+
+// ─── SIGNATURES ────────────────────────────────────────────────────────────────
+
+// GET /api/email/signatures — list signatures for a given agent
+router.get('/signatures', (req, res) => {
+  try {
+    const { agent_id } = req.query;
+    if (!agent_id) return res.status(400).json({ error: 'agent_id è obbligatorio' });
+
+    const rows = db.prepare(`
+      SELECT id, name, body_html, is_default, created_at, updated_at
+      FROM email_signatures
+      WHERE agent_id = ?
+      ORDER BY is_default DESC, name ASC
+    `).all(parseInt(agent_id, 10));
+
+    res.json(rows);
+  } catch (err) {
+    console.error('[Email] Error listing signatures:', err);
+    res.status(500).json({ error: err.message });
+  }
+});
+
+// POST /api/email/signatures — create a new signature
+router.post('/signatures', (req, res) => {
+  try {
+    const { agent_id, name, body_html, is_default = 0 } = req.body;
+    if (!agent_id || !name) return res.status(400).json({ error: 'agent_id e name sono obbligatori' });
+
+    // If new signature is default, reset others for this agent
+    if (is_default) {
+      db.prepare(`UPDATE email_signatures SET is_default = 0 WHERE agent_id = ?`).run(parseInt(agent_id, 10));
+    }
+
+    const result = db.prepare(`
+      INSERT INTO email_signatures (agent_id, name, body_html, is_default)
+      VALUES (?, ?, ?, ?)
+    `).run(parseInt(agent_id, 10), name, body_html || '', is_default ? 1 : 0);
+
+    res.json({ id: result.lastInsertRowid, agent_id, name, body_html, is_default });
+  } catch (err) {
+    console.error('[Email] Error creating signature:', err);
+    res.status(500).json({ error: err.message });
+  }
+});
+
+// PUT /api/email/signatures/:id — update a signature
+router.put('/signatures/:id', (req, res) => {
+  try {
+    const { id } = req.params;
+    const { agent_id, name, body_html, is_default } = req.body;
+
+    // If new signature is default, reset others for this agent
+    if (is_default && agent_id) {
+      db.prepare(`UPDATE email_signatures SET is_default = 0 WHERE agent_id = ?`).run(parseInt(agent_id, 10));
+    }
+
+    db.prepare(`
+      UPDATE email_signatures
+      SET name = ?, body_html = ?, is_default = ?, updated_at = strftime('%Y-%m-%dT%H:%M:%fZ', 'now')
+      WHERE id = ?
+    `).run(name, body_html || '', is_default ? 1 : 0, parseInt(id, 10));
+
+    const updated = db.prepare(`SELECT * FROM email_signatures WHERE id = ?`).get(parseInt(id, 10));
+    res.json(updated);
+  } catch (err) {
+    console.error('[Email] Error updating signature:', err);
+    res.status(500).json({ error: err.message });
+  }
+});
+
+// PATCH /api/email/signatures/:id/default — set a signature as default
+router.patch('/signatures/:id/default', (req, res) => {
+  try {
+    const { id } = req.params;
+    const { agent_id } = req.body;
+
+    if (agent_id) {
+      db.prepare(`UPDATE email_signatures SET is_default = 0 WHERE agent_id = ?`).run(parseInt(agent_id, 10));
+    }
+
+    db.prepare(`
+      UPDATE email_signatures SET is_default = 1, updated_at = strftime('%Y-%m-%dT%H:%M:%fZ', 'now')
+      WHERE id = ?
+    `).run(parseInt(id, 10));
+
+    res.json({ success: true });
+  } catch (err) {
+    console.error('[Email] Error setting default signature:', err);
+    res.status(500).json({ error: err.message });
+  }
+});
+
+// DELETE /api/email/signatures/:id — delete a signature
+router.delete('/signatures/:id', (req, res) => {
+  try {
+    const { id } = req.params;
+    db.prepare(`DELETE FROM email_signatures WHERE id = ?`).run(parseInt(id, 10));
+    res.json({ success: true });
+  } catch (err) {
+    console.error('[Email] Error deleting signature:', err);
+    res.status(500).json({ error: err.message });
+  }
+});
+
+// ─── SEND EMAIL ───────────────────────────────────────────────────────────────
+
+// POST /api/email/send — send an email for a ticket
+router.post('/send', async (req, res) => {
+    const {
+      ticketId,
+      to,
+      cc = [],
+      subject: customSubject,
+      bodyHtml,
+      attachments = [],
+      inlineImages = [],
+      agentId,
+      agentName = 'Agente',
+      keepHelpdeskCopy = true,
+    } = req.body;
+
+    if (!ticketId) return res.status(400).json({ error: 'ticketId è obbligatorio' });
+    if (!to || !to.length) return res.status(400).json({ error: 'Il campo "to" è obbligatorio' });
+    if (!bodyHtml) return res.status(400).json({ error: 'Il corpo della email è obbligatorio' });
+
+    try {
+      // 1. Fetch ticket number and title for subject
+      const ticketResult = await pool.query(
+        `SELECT tn, title FROM ticket WHERE id = $1`,
+        [ticketId]
+      );
+      if (!ticketResult.rows.length) return res.status(404).json({ error: 'Ticket non trovato' });
+
+      const { tn, title } = ticketResult.rows[0];
+      const subject = customSubject || `Re: [Ticket#${tn}] ${title}`;
+
+      // 2. Build BCC list (include OTRS system mailbox if keepHelpdeskCopy is true)
+      const bcc = [];
+      if (keepHelpdeskCopy) {
+        const otrsBcc = process.env.OTRS_MAIL_BCC;
+        if (otrsBcc) bcc.push(otrsBcc);
+      }
+
+    // 3. Send via configured mailer (Graph API or SMTP)
+    await sendMail({ to, cc, bcc, subject, bodyHtml, attachments, inlineImages });
+
+    // 4. Log internal note in OTRS ticket via DB (email sent record)
+    try {
+      const now = Math.floor(Date.now() / 1000);
+      const agentLoginResult = agentId
+        ? await pool.query(`SELECT login, first_name, last_name FROM users WHERE id = $1`, [agentId])
+        : { rows: [] };
+
+      const agentUser = agentLoginResult.rows[0];
+      let agentEmail = 'agent@localhost';
+      if (agentId) {
+        const prefRes = await pool.query(
+          `SELECT preferences_value FROM user_preferences WHERE user_id = $1 AND preferences_key = 'UserEmail'`,
+          [agentId]
+        );
+        if (prefRes.rows.length > 0 && prefRes.rows[0].preferences_value) {
+          agentEmail = prefRes.rows[0].preferences_value;
+        }
+      }
+
+      const aFrom = agentUser
+        ? `"${agentUser.first_name} ${agentUser.last_name}" <${agentEmail}>`
+        : agentName;
+
+      const toList = to.join(', ');
+      const noteBody = `Email inviata a: ${toList}${cc.length ? `\nCC: ${cc.join(', ')}` : ''}`;
+
+      // Insert article via DB (internal note to log email dispatch)
+      const artInsert = await pool.query(`
+        INSERT INTO article (
+          ticket_id, article_sender_type_id, communication_channel_id,
+          is_visible_for_customer, a_from, a_to, a_subject, a_body,
+          content_path, incoming_time, create_time, create_by, change_time, change_by
+        ) VALUES (
+          $1, 1, 2, 0, $2, $3, $4, $5,
+          '/', $6, NOW(), $7, NOW(), $7
+        ) RETURNING id`,
+        [ticketId, aFrom, toList, `[Email inviata] ${subject}`, noteBody, now, agentId || 1]
+      );
+
+      const articleId = artInsert.rows[0]?.id;
+
+      if (articleId) {
+        await pool.query(`
+          INSERT INTO article_data_mime (article_id, a_from, a_to, a_cc, a_subject, a_body, a_content_type, incoming_time, create_time, create_by, change_time, change_by)
+          VALUES ($1, $2, $3, $4, $5, $6, 'text/plain; charset=utf-8', $7, NOW(), $8, NOW(), $8)`,
+          [articleId, aFrom, toList, cc.join(', '), subject, noteBody, now, agentId || 1]
+        );
+      }
+    } catch (noteErr) {
+      console.warn('[Email] Nota interna OTRS non inserita (non bloccante):', noteErr.message);
+    }
+
+    console.log(`[Email] ✅ Email inviata per ticket #${tn} a: ${to.join(', ')}`);
+    res.json({ success: true, subject, to });
+
+  } catch (err) {
+    console.error('[Email] ❌ Errore invio email:', err.message);
+    res.status(500).json({ error: err.message });
+  }
+});
+
+module.exports = router;