feat: funzione per l'invio della posta elettronica da otrs-turbo. fix: corretta consuntivazione automatica. feat: aggiunto link apri in otrs anche nel numero del ticket in cima

routes/tickets.js

@@ -23,13 +23,18 @@ async function resolveAgentName(agentId) {
 async function resolveAgentFromHeader(agentId, client = pool) {
   try {
     const r = await client.query(
-      `SELECT first_name, last_name, email, login FROM users WHERE id = $1`,
+      `SELECT first_name, last_name, login FROM users WHERE id = $1`,
       [agentId]
     );
     if (r.rows.length > 0) {
       const u = r.rows[0];
       const fullName = [u.first_name, u.last_name].filter(Boolean).join(' ') || u.login || 'Agent';
-      const email = u.email || 'agent@localhost';
+      
+      const prefRes = await client.query(
+        `SELECT preferences_value FROM user_preferences WHERE user_id = $1 AND preferences_key = 'UserEmail'`,
+        [agentId]
+      );
+      const email = (prefRes.rows.length > 0 && prefRes.rows[0].preferences_value) || 'agent@localhost';
       return `"${fullName}" <${email}>`;
     }
   } catch (_) { /* ignore */ }