fix: ora per l'invio delle mail considera le eventuali persone in copia nella comunicazione selezionata

2026-07-09 13:02:04 +02:00
parent a89605b888
commit 725bdaeae4
3 changed files with 53 additions and 10 deletions
@@ -756,18 +756,46 @@ const TicketDetailView = {
            <p><br></p>
          `;

-          // Extract sender email if possible for CC/To
-          let customerEmail = ticket.customer_email || '';
-          const matchEmail = (article.a_from || '').match(/<([^>]+)>/) || (article.a_from || '').match(/([a-zA-Z0-9._-]+@[a-zA-Z0-9._-]+\.[a-zA-Z0-9._-]+)/);
-          if (matchEmail) {
-            customerEmail = matchEmail[1];
+          // Helper to extract email addresses from headers
+          const parseEmails = (str) => {
+            if (!str) return [];
+            return (str.match(/[a-zA-Z0-9._%+-]+@[a-zA-Z0-9.-]+\.[a-zA-Z]{2,}/g) || [])
+              .map(email => email.toLowerCase().trim());
+          };
+
+          const fromEmails = parseEmails(article.a_from);
+          const toEmails = parseEmails(article.a_to);
+          const ccEmails = parseEmails(article.a_cc);
+
+          // Exclude list (helpdesk and active agent)
+          const config = App.lookups.config || {};
+          const helpdeskEmail = (config.helpdeskEmail || 'helpdesk@pharmaidea.com').toLowerCase();
+          const agentEmail = (config.agentEmail || '').toLowerCase();
+          const excludeEmails = [helpdeskEmail, agentEmail].filter(Boolean);
+
+          const initialToSet = new Set();
+          fromEmails.forEach(e => {
+            if (!excludeEmails.includes(e) && !e.includes('helpdesk')) {
+              initialToSet.add(e);
+            }
+          });
+          if (initialToSet.size === 0 && ticket.customer_email) {
+            initialToSet.add(ticket.customer_email.toLowerCase());
          }

+          const initialCcSet = new Set();
+          [...toEmails, ...ccEmails].forEach(e => {
+            if (!excludeEmails.includes(e) && !e.includes('helpdesk') && !initialToSet.has(e)) {
+              initialCcSet.add(e);
+            }
+          });
+
          EmailCompose.open({
            ticketId: ticket.id,
            ticketTn: ticket.tn,
            ticketTitle: ticket.title,
-            customerEmail: customerEmail,
+            initialTo: Array.from(initialToSet),
+            initialCc: Array.from(initialCcSet),
            initialBodyHtml: initialBodyHtml,
          });
        } else {