fix: aggiunta nota ticket unito. feat: possiblità di visualizzare ticket in schede. feat: possibilità di creare un nuovo gruppo dall'interfaccia del ticket.

db.js

@@ -1,4 +1,16 @@
-const { Pool } = require('pg');
+const { Pool, types } = require('pg');
+
+// Override parser for TIMESTAMP WITHOUT TIME ZONE (type 1114) to return Date in UTC timezone
+types.setTypeParser(1114, function(stringValue) {
+  if (!stringValue) return null;
+  // If it already has a timezone indicator or 'Z', parse normally
+  if (stringValue.endsWith('Z') || stringValue.includes('+') || stringValue.includes('-')) {
+    return new Date(stringValue);
+  }
+  // Standard OTRS timestamps are stored as UTC without offset (YYYY-MM-DD HH:mm:ss).
+  // Appending 'Z' tells JS engine to parse as UTC instead of local time.
+  return new Date(stringValue.replace(' ', 'T') + 'Z');
+});
 
 const dbType = (process.env.DB_TYPE || 'postgres').toLowerCase();
 
@@ -112,6 +124,16 @@ if (dbType === 'mysql' || dbType === 'mariadb') {
         connectionLimit: 20,
         idleTimeout: 30000,
         connectTimeout: 5000,
+        timezone: '+00:00', // Parse dates from DB as UTC
+      });
+
+      // Ensure the session timezone is UTC for database functions like NOW()
+      this.mysqlPool.on('connection', (connection) => {
+        connection.query("SET time_zone = '+00:00'", (err) => {
+          if (err) {
+            console.error('[DB] Errore nell\'impostazione della time_zone UTC per MariaDB/MySQL:', err);
+          }
+        });
       });
     }
 
@@ -157,6 +179,14 @@ if (dbType === 'mysql' || dbType === 'mariadb') {
     max: 20,
     idleTimeoutMillis: 30000,
     connectionTimeoutMillis: 5000,
+    options: '-c timezone=UTC', // Ensure connection timezone is UTC
+  });
+
+  // Ensure connection timezone is UTC via query fallback
+  pool.on('connect', (client) => {
+    client.query("SET TIME ZONE 'UTC'").catch(err => {
+      console.error('[DB] Errore nell\'impostazione della timezone UTC per Postgres:', err);
+    });
   });
 
   pool.on('error', (err) => {