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fix: aggiunta nota ticket unito. feat: possiblità di visualizzare ticket in schede. feat: possibilità di creare un nuovo gruppo dall'interfaccia del ticket.

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This commit is contained in:
VVER440
2026-07-12 19:17:07 +02:00
parent e764c37d46
commit 748f777a31
10 changed files with 585 additions and 82 deletions
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routes/tickets.js
+31 -2
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@@ -742,7 +742,7 @@ router.patch('/:id', async (req, res) => {
let current;
try {
const currentResult = await pool.query(
`SELECT ticket_state_id, ticket_priority_id, queue_id, user_id, type_id, title, ticket_lock_id, customer_id, customer_user_id
`SELECT ticket_state_id, ticket_priority_id, queue_id, user_id, responsible_user_id, type_id, title, ticket_lock_id, customer_id, customer_user_id
FROM ticket WHERE id = $1`,
[id]
);
@@ -763,6 +763,7 @@ router.patch('/:id', async (req, res) => {
if (updates.ticket_priority_id !== undefined) ticketFields.PriorityID = updates.ticket_priority_id;
if (updates.queue_id !== undefined) ticketFields.QueueID = updates.queue_id;
if (updates.user_id !== undefined) ticketFields.OwnerID = updates.user_id;
if (updates.responsible_user_id !== undefined) ticketFields.ResponsibleID = updates.responsible_user_id;
if (updates.type_id !== undefined) ticketFields.TypeID = updates.type_id;
if (updates.title !== undefined) ticketFields.Title = updates.title;
if (updates.ticket_lock_id !== undefined) ticketFields.LockID = updates.ticket_lock_id;
@@ -854,7 +855,7 @@ router.patch('/:id', async (req, res) => {
const setParams = [];
let pIdx = 1;
const allowedFields = ['ticket_state_id', 'ticket_priority_id', 'queue_id', 'user_id', 'type_id', 'title', 'ticket_lock_id', 'customer_id', 'customer_user_id'];
const allowedFields = ['ticket_state_id', 'ticket_priority_id', 'queue_id', 'user_id', 'responsible_user_id', 'type_id', 'title', 'ticket_lock_id', 'customer_id', 'customer_user_id'];
for (const field of allowedFields) {
if (updates[field] !== undefined && updates[field] !== current[field]) {
setClauses.push(`${field} = $${pIdx++}`);
@@ -895,6 +896,7 @@ router.patch('/:id', async (req, res) => {
ticket_priority_id: 'PriorityUpdate',
queue_id: 'Move',
user_id: 'OwnerUpdate',
responsible_user_id: 'ResponsibleUpdate',
type_id: 'TypeUpdate',
ticket_lock_id: 'Lock',
customer_id: 'CustomerUpdate',
@@ -1795,6 +1797,33 @@ router.post('/merge', async (req, res) => {
)`,
[articleId, mergeNoteBody, contentPath, operatorId]
);
// Create internal system note inside source ticket B (the merged ticket)
const sourceArtResult = await client.query(
`INSERT INTO article (
ticket_id, article_sender_type_id, communication_channel_id,
is_visible_for_customer, search_index_needs_rebuild,
create_time, create_by, change_time, change_by
) VALUES ($1, 1, 1, 0, 1, NOW(), $2, NOW(), $2) RETURNING id`,
[sourceId, operatorId]
);
const sourceArticleId = sourceArtResult.rows[0].id;
const sourceMergeNoteText = `Merged Ticket ${sourceTn} to ${targetTn}`;
await client.query(
`INSERT INTO article_data_mime (
article_id, a_from, a_to, a_reply_to, a_cc, a_bcc, a_subject, a_body,
a_message_id, a_in_reply_to, a_references,
a_content_type, incoming_time, content_path,
create_time, create_by, change_time, change_by
) VALUES (
$1, 'Sistema OTRS Turbo', '', '', '', '', $2, $2,
'', '', '',
'text/plain; charset=utf-8', EXTRACT(EPOCH FROM NOW())::INTEGER, $3,
NOW(), $4, NOW(), $4
)`,
[sourceArticleId, sourceMergeNoteText, contentPath, operatorId]
);
}
await client.query('COMMIT');