fix: corretta modifica massiva scassata da claude. fix: e possibile inserire clienti non esistenti come in otrs.

public/js/views/ticketBulk.js

@@ -665,9 +665,17 @@ const TicketBulkView = {
       const type_id = document.getElementById(`bulk-type-${id}`).value;
       const ownerId = document.getElementById(`bulk-owner-${id}`).value;
       const responsibleId = document.getElementById(`bulk-responsible-${id}`).value;
-      const customerId = document.getElementById(`bulk-customer-${id}`).value;
+      let customerId = document.getElementById(`bulk-customer-${id}`).value;
-      const customerUserId = document.getElementById(`bulk-customer-user-id-${id}`).value;
+      let customerUserId = document.getElementById(`bulk-customer-user-id-${id}`).value;
-      const customerSearch = document.getElementById(`bulk-customer-search-${id}`).value;
+      const customerSearch = document.getElementById(`bulk-customer-search-${id}`).value.trim();
+
+      if (!customerUserId && customerSearch) {
+        customerUserId = customerSearch;
+        if (!customerId) {
+          customerId = customerSearch;
+        }
+      }
+
       const subject = document.getElementById(`bulk-subject-${id}`).value.trim();
       const body = document.getElementById(`bulk-body-${id}`).value.trim();
       const priority_id = document.getElementById(`bulk-priority-${id}`).value;

public/js/views/ticketCreate.js

@@ -243,6 +243,14 @@ const TicketCreateView = {
         if (this.savedState && this.savedState.body) {
           this.quill.root.innerHTML = this.savedState.body;
         }
+
+        // Prevent tab navigation on toolbar items
+        const toolbar = container.querySelector('.ql-toolbar');
+        if (toolbar) {
+          toolbar.querySelectorAll('button, select, span[role="button"], input').forEach(el => {
+            el.setAttribute('tabindex', '-1');
+          });
+        }
       } else {
         this.quill = null;
       }
@@ -589,9 +597,17 @@ const TicketCreateView = {
       const priority_id = document.getElementById('create-priority').value;
       const type_id = document.getElementById('create-type')?.value;
 
-      const customerId = customerIdInput.value;
+      const userSearchVal = userSearchInput.value.trim();
+      let customerId = customerIdInput.value;
       let customerUserId = customerUserIdInput.value;
 
+      if (!customerUserId && userSearchVal) {
+        customerUserId = userSearchVal;
+        if (!customerId) {
+          customerId = userSearchVal;
+        }
+      }
+
       const ownerId = ownerIdInput.value;
       const responsibleId = responsibleIdInput.value;
 

public/js/views/ticketDetail.js

@@ -317,7 +317,6 @@ const TicketDetailView = {
         </div>
       `;
 
-      // Initialize Quill Editor for Note
       if (window.Quill) {
         this.noteQuill = new Quill('#note-body-editor', {
           theme: 'snow',
@@ -331,6 +330,14 @@ const TicketDetailView = {
             ]
           }
         });
+
+        // Prevent tab navigation on toolbar items
+        const toolbar = container.querySelector('.ql-toolbar');
+        if (toolbar) {
+          toolbar.querySelectorAll('button, select, span[role="button"], input').forEach(el => {
+            el.setAttribute('tabindex', '-1');
+          });
+        }
       } else {
         this.noteQuill = null;
       }
@@ -450,6 +457,12 @@ const TicketDetailView = {
 
     // Save quick-edit
     saveBtn.addEventListener('click', async () => {
+      const customerSearch = customerSearchInput ? customerSearchInput.value.trim() : '';
+      if (customerSearch && !customerUserIdInput.value) {
+        customerUserIdInput.value = customerSearch;
+        customerIdInput.value = customerSearch;
+      }
+
       const updates = {};
       fields.forEach(el => {
         const field = el.dataset.field;

public/js/views/ticketList.js

@@ -85,6 +85,13 @@ const TicketListView = {
             ${(App.lookups.users || []).map(u => `<option value="${u.id}">${u.first_name} ${u.last_name}</option>`).join('')}
           </select>
         </div>
+        <div class="filter-group" style="position:relative;">
+          <span class="filter-label">Cliente</span>
+          <input type="text" class="form-input filter-select" id="batch-customer-search" placeholder="Cerca cliente..." autocomplete="off" style="width:160px; padding: 4px 8px; font-family: inherit; font-size: 0.85rem;" />
+          <input type="hidden" id="batch-customer-user-id" />
+          <input type="hidden" id="batch-customer-id" />
+          <div id="batch-customer-suggestions" class="autocomplete-suggestions" style="display:none; top: 100%; left: 0; width: 280px; z-index: 1001;"></div>
+        </div>
         <button class="btn btn-primary btn-sm" id="batch-apply">Applica</button>
         <button class="btn btn-primary btn-sm" id="batch-merge" disabled style="background: var(--accent-secondary); border-color: var(--accent-secondary); margin-left: 8px;">Unisci Selezionati</button>
         <button class="btn btn-ghost btn-xs" id="batch-cancel">Annulla</button>
@@ -277,10 +284,83 @@ const TicketListView = {
           tr.classList.remove('selected');
           tr.classList.remove('first-selected');
         });
+        const batchCustomerSearch = document.getElementById('batch-customer-search');
+        const batchCustomerUserId = document.getElementById('batch-customer-user-id');
+        const batchCustomerId = document.getElementById('batch-customer-id');
+        if (batchCustomerSearch) batchCustomerSearch.value = '';
+        if (batchCustomerUserId) batchCustomerUserId.value = '';
+        if (batchCustomerId) batchCustomerId.value = '';
+        const batchState = document.getElementById('batch-state');
+        if (batchState) batchState.value = '';
+        const batchQueue = document.getElementById('batch-queue');
+        if (batchQueue) batchQueue.value = '';
+        const batchOwner = document.getElementById('batch-owner');
+        if (batchOwner) batchOwner.value = '';
+
         this.updateBatchBar();
       });
     }
 
+    // Batch Customer User Autocomplete
+    const batchCustomerSearchInput = document.getElementById('batch-customer-search');
+    const batchCustomerSuggestionsDiv = document.getElementById('batch-customer-suggestions');
+    const batchCustomerUserIdInput = document.getElementById('batch-customer-user-id');
+    const batchCustomerIdInput = document.getElementById('batch-customer-id');
+
+    let batchCustomerDebounce;
+    if (batchCustomerSearchInput) {
+      batchCustomerSearchInput.addEventListener('input', () => {
+        clearTimeout(batchCustomerDebounce);
+        const q = batchCustomerSearchInput.value.trim();
+        if (q.length < 2) {
+          batchCustomerSuggestionsDiv.style.display = 'none';
+          if (batchCustomerUserIdInput) batchCustomerUserIdInput.value = '';
+          if (batchCustomerIdInput) batchCustomerIdInput.value = '';
+          return;
+        }
+
+        batchCustomerDebounce = setTimeout(async () => {
+          try {
+            const users = await App.api(`/api/customer-users/search?q=${encodeURIComponent(q)}`);
+            if (users.length === 0) {
+              batchCustomerSuggestionsDiv.innerHTML = '<div class="autocomplete-suggestion-item" style="color:var(--text-muted); cursor:default;">Nessun utente trovato</div>';
+              batchCustomerSuggestionsDiv.style.display = 'block';
+              return;
+            }
+
+            batchCustomerSuggestionsDiv.innerHTML = users.map(u => `
+              <div class="autocomplete-suggestion-item" data-login="${App.escapeHtml(u.login)}" data-customer-id="${App.escapeHtml(u.customer_id || '')}" data-name="${App.escapeHtml(u.first_name + ' ' + u.last_name)}">
+                <strong>${App.escapeHtml(u.first_name)} ${App.escapeHtml(u.last_name)}</strong>
+                <span style="font-size:0.75rem; color:var(--text-muted); margin-left:var(--space-xs); font-weight:normal;">(Login: ${App.escapeHtml(u.login)} | Azienda: ${App.escapeHtml(u.customer_id || '—')})</span>
+              </div>
+            `).join('');
+            batchCustomerSuggestionsDiv.style.display = 'block';
+
+            // Bind click
+            batchCustomerSuggestionsDiv.querySelectorAll('.autocomplete-suggestion-item').forEach(item => {
+              if (item.dataset.login) {
+                item.addEventListener('click', () => {
+                  batchCustomerSearchInput.value = item.dataset.name;
+                  if (batchCustomerUserIdInput) batchCustomerUserIdInput.value = item.dataset.login;
+                  if (batchCustomerIdInput) batchCustomerIdInput.value = item.dataset.customerId || '';
+                  batchCustomerSuggestionsDiv.style.display = 'none';
+                });
+              }
+            });
+          } catch (err) {
+            console.error(err);
+          }
+        }, 300);
+      });
+    }
+
+    // Close suggestions on click outside
+    document.addEventListener('click', (e) => {
+      if (batchCustomerSearchInput && e.target !== batchCustomerSearchInput && e.target !== batchCustomerSuggestionsDiv) {
+        batchCustomerSuggestionsDiv.style.display = 'none';
+      }
+    });
+
     // Pagination
     document.querySelectorAll('.pagination-btn[data-page]').forEach(btn => {
       btn.addEventListener('click', () => {
@@ -316,10 +396,22 @@ const TicketListView = {
     const batchState = document.getElementById('batch-state')?.value;
     const batchQueue = document.getElementById('batch-queue')?.value;
     const batchOwner = document.getElementById('batch-owner')?.value;
+    const batchCustomerSearch = document.getElementById('batch-customer-search')?.value.trim();
+    let batchCustomerUserId = document.getElementById('batch-customer-user-id')?.value;
+    let batchCustomerId = document.getElementById('batch-customer-id')?.value;
+
+    if (!batchCustomerUserId && batchCustomerSearch) {
+      batchCustomerUserId = batchCustomerSearch;
+      if (!batchCustomerId) {
+        batchCustomerId = batchCustomerSearch;
+      }
+    }
 
     if (batchState) updates.ticket_state_id = parseInt(batchState);
     if (batchQueue) updates.queue_id = parseInt(batchQueue);
     if (batchOwner) updates.user_id = parseInt(batchOwner);
+    if (batchCustomerUserId) updates.customer_user_id = batchCustomerUserId;
+    if (batchCustomerId) updates.customer_id = batchCustomerId;
 
     if (Object.keys(updates).length === 0) {
       Toast.warning('Seleziona almeno un campo da modificare');

routes/tickets.js

@@ -278,12 +278,34 @@ router.post('/', async (req, res) => {
     await client.query('BEGIN');
 
     // Generate ticket number: get next counter value for today (daily reset)
+    const now = new Date();
+    const systemId = process.env.OTRS_SYSTEM_ID || '10';
+    const datePrefix = `${now.getFullYear()}${String(now.getMonth() + 1).padStart(2, '0')}${String(now.getDate()).padStart(2, '0')}${systemId}`;
+
+    // 1. Fetch current maximum counter in ticket table for today
+    const maxTicketResult = await client.query(
+      `SELECT tn FROM ticket WHERE tn LIKE $1`,
+      [`${datePrefix}%`]
+    );
+    let maxCounterFromTicketTable = 0;
+    for (const row of maxTicketResult.rows) {
+      const counterPart = row.tn.substring(datePrefix.length);
+      const parsed = parseInt(counterPart, 10);
+      if (!isNaN(parsed) && parsed > maxCounterFromTicketTable) {
+        maxCounterFromTicketTable = parsed;
+      }
+    }
+
+    // 2. Fetch current maximum counter in ticket_number_counter table for today
     const counterTodayResult = await client.query(
       `SELECT COALESCE(MAX(counter), 0) AS max_counter 
        FROM ticket_number_counter 
        WHERE create_time >= CURRENT_DATE`
     );
-    const nextCounter = parseInt(counterTodayResult.rows[0].max_counter, 10) + 1;
+    const maxCounterFromCounterTable = parseInt(counterTodayResult.rows[0].max_counter, 10);
+
+    // 3. Compute the next counter (absolute max + 1)
+    const nextCounter = Math.max(maxCounterFromTicketTable, maxCounterFromCounterTable) + 1;
 
     const counterResult = await client.query(
       `INSERT INTO ticket_number_counter (counter, counter_uid, create_time)
@@ -296,10 +318,8 @@ router.post('/', async (req, res) => {
       [nextCounter]
     );
     const counter = counterResult.rows[0].counter;
-    const now = new Date();
-    const systemId = process.env.OTRS_SYSTEM_ID || '10';
     const counterPadding = parseInt(process.env.OTRS_COUNTER_PADDING, 10) || 6;
-    const tn = `${now.getFullYear()}${String(now.getMonth() + 1).padStart(2, '0')}${String(now.getDate()).padStart(2, '0')}${systemId}${String(counter).padStart(counterPadding, '0')}`;
+    const tn = `${datePrefix}${String(counter).padStart(counterPadding, '0')}`;
 
     // Determine lock type (1 = unlock by default)
     const lockId = 1;
@@ -885,6 +905,8 @@ router.patch('/batch/update', async (req, res) => {
       if (updates.ticket_priority_id !== undefined) ticketFields.PriorityID = updates.ticket_priority_id;
       if (updates.queue_id !== undefined) ticketFields.QueueID = updates.queue_id;
       if (updates.user_id !== undefined) ticketFields.OwnerID = updates.user_id;
+      if (updates.customer_id !== undefined) ticketFields.CustomerID = updates.customer_id;
+      if (updates.customer_user_id !== undefined) ticketFields.CustomerUser = updates.customer_user_id;
 
       // Auto sblocco check
       if (updates.ticket_state_id) {
@@ -926,7 +948,7 @@ router.patch('/batch/update', async (req, res) => {
   try {
     await client.query('BEGIN');
 
-    const allowedFields = ['ticket_state_id', 'ticket_priority_id', 'queue_id', 'user_id'];
+    const allowedFields = ['ticket_state_id', 'ticket_priority_id', 'queue_id', 'user_id', 'customer_id', 'customer_user_id'];
     const setClauses = [];
     const setParams = [];
     let pIdx = 1;