feat: aggiunta ricerca spudorata. progress: ripreso con il tentativo di invio delle mail che non creino nuovi ticket

This commit is contained in:
VVER440 committed 2026-08-25 23:24:48 +02:00
1 parent 3650bf5790
commit 8d24759a15
18 files changed
+1661 -98

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+9
View File
@@ -295,6 +295,10 @@ const App = {
titleEl.textContent = 'Ticket a mio carico';
TicketListView.render();
} else if (hash === '#/ricerca-spudorata') {
titleEl.textContent = 'Ricerca Spudorata';
RicercaSpudorataView.render();
} else if (hash === '#/tickets/new') {
document.getElementById('nav-new-ticket')?.classList.add('active');
titleEl.textContent = 'Nuovo Ticket';
@@ -320,6 +324,11 @@ const App = {
titleEl.textContent = 'Gestione Mail';
MailManagementView.render();
} else if (hash === '#/config-env') {
document.getElementById('nav-config-env')?.classList.add('active');
titleEl.textContent = 'Modifica .env';
EnvConfigView.render();
} else if (hash === '#/time-accounting') {
document.getElementById('nav-time-accounting')?.classList.add('active');
titleEl.textContent = 'Storico consuntivazione';
+21 -4
View File
@@ -23,6 +23,15 @@ const Filters = {
customer_user_id: '',
date_from: '',
date_to: '',
},
spudorata: {
queue_id: '',
state_id: '',
priority_id: '',
user_id: '',
customer_user_id: '',
date_from: '',
date_to: '',
}
},
@@ -38,11 +47,15 @@ const Filters = {
// Dynamic state getter based on active mode
get state() {
return this.allStates[this.currentMode];
return this.allStates[this.currentMode] || this.allStates.general;
},
set state(val) {
this.allStates[this.currentMode] = val;
if (this.allStates[this.currentMode]) {
this.allStates[this.currentMode] = val;
} else {
this.allStates.general = val;
}
},
/** Load saved filters from localStorage */
@@ -56,6 +69,10 @@ const Filters = {
if (savedMy) {
Object.assign(this.allStates.my, JSON.parse(savedMy));
}
const savedSpudorata = localStorage.getItem('otrs_turbo_filters_spudorata');
if (savedSpudorata) {
Object.assign(this.allStates.spudorata, JSON.parse(savedSpudorata));
}
// Always sync mode 'my' user_id to activeAgentId
const activeAgentId = localStorage.getItem('activeAgentId') || '1';
this.allStates.my.user_id = activeAgentId;
@@ -222,7 +239,7 @@ const Filters = {
<span class="multiselect-label" id="queue-multiselect-label" style="text-overflow:ellipsis; overflow:hidden; white-space:nowrap;">${App.escapeHtml(queueLabel)}</span>
<span style="font-size:0.6rem; color:var(--text-muted); margin-left:6px;">▼</span>
</div>
<div class="multiselect-popover" id="queue-multiselect-popover" style="display:none; position:absolute; left:0; top:100%; width: 280px; background:var(--bg-card); border:1px solid var(--border-subtle); border-radius:var(--radius-sm); box-shadow:var(--shadow-md); z-index:1002; padding:var(--space-xs); margin-top:4px;">
<div class="multiselect-popover" id="queue-multiselect-popover" style="display:none; position:absolute; left:0; top:100%; min-width: 480px; width: max-content; max-width: 85vw; background:var(--bg-card); border:1px solid var(--border-subtle); border-radius:var(--radius-sm); box-shadow:var(--shadow-md); z-index:1002; padding:var(--space-xs); margin-top:4px;">
<input type="text" class="form-input ms-search" placeholder="Cerca coda..." style="width:100%; padding:4px 8px; font-size:0.78rem; margin-bottom:6px; box-sizing:border-box;" autocomplete="off" />
<div class="ms-items-container" style="display:flex; flex-direction:column; gap:2px; max-height:300px; overflow-y:auto; padding-bottom:6px; border-bottom:1px solid var(--border-subtle);">
${(lookups.queues || []).map(q => {
@@ -230,7 +247,7 @@ const Filters = {
const isSelected = selectedList.includes(String(q.id));
const activeStyle = isSelected ? 'background: var(--accent-primary); color: #fff;' : '';
return `
<div class="ms-item ${isSelected ? 'active' : ''}" data-value="${q.id}" style="padding: 4px 8px; border-radius: var(--radius-sm); font-size: 0.8rem; cursor: pointer; user-select: none; transition: background 0.1s ease; ${activeStyle}">
<div class="ms-item ${isSelected ? 'active' : ''}" data-value="${q.id}" style="padding: 4px 8px; border-radius: var(--radius-sm); font-size: 0.8rem; cursor: pointer; user-select: none; transition: background 0.1s ease; white-space: nowrap; ${activeStyle}">
${App.escapeHtml(q.name)}
</div>
`;
+315
View File
@@ -0,0 +1,315 @@
/**
* Env Config View
* Manage and edit .env file content with local SQLite version history & restore capabilities.
*/
const EnvConfigView = {
currentContent: '',
history: [],
selectedPreview: null,
async render() {
const container = document.getElementById('view-container');
container.innerHTML = `
<div class="loading-screen">
<div class="spinner"></div>
<p>Caricamento configurazione .env...</p>
</div>
`;
try {
const data = await App.api('/api/config/env');
this.currentContent = data.content || '';
this.history = data.history || [];
this.renderContent(container);
this.bindEvents();
} catch (err) {
console.error('Error loading env config:', err);
container.innerHTML = `
<div class="empty-state">
<div class="empty-state-icon">⚠️</div>
<div class="empty-state-text">Errore caricamento configurazione .env</div>
<div class="empty-state-sub">${App.escapeHtml(err.message)}</div>
</div>
`;
}
},
renderContent(container) {
container.innerHTML = `
<!-- Header -->
<div class="page-header" style="margin-bottom: var(--space-lg);">
<div style="display:flex; align-items:center; gap:var(--space-md);">
<div style="display:inline-flex; align-items:center; justify-content:center; width:40px; height:40px; background:linear-gradient(135deg, rgba(79,70,229,0.15), rgba(16,185,129,0.15)); border-radius:var(--radius-md); color:var(--accent-primary); font-size:1.3rem;">⚙️</div>
<div>
<h1 style="margin:0; font-size:1.3rem; font-weight:700; color:var(--text-primary);">Configurazione File .env</h1>
<p style="margin:2px 0 0 0; font-size:0.83rem; color:var(--text-secondary);">
Modifica le variabili d'ambiente (.env). Ad ogni salvataggio viene creata automaticamente una copia di backup nello storico locale SQLite (internal.db).
</p>
</div>
</div>
</div>
<!-- Main Layout: 2 Columns -->
<div style="display:grid; grid-template-columns: 1fr 380px; gap: var(--space-lg); align-items: start;">
<!-- Left: Editor Card -->
<div class="card" style="background:var(--bg-card); border:1px solid var(--border-subtle); border-radius:var(--radius-lg); padding:var(--space-lg); box-shadow:var(--shadow-sm);">
<div style="display:flex; align-items:center; justify-content:space-between; margin-bottom:var(--space-md);">
<div style="display:flex; align-items:center; gap:8px;">
<h3 style="margin:0; font-size:1rem; font-weight:600; color:var(--text-primary);">📝 Editor File .env</h3>
<span class="badge" style="background:var(--bg-tertiary); color:var(--text-tertiary); font-size:0.75rem;">Modifica Diretta</span>
</div>
<button class="btn btn-ghost btn-xs" id="env-reload-btn" title="Ricarica contenuto da disco">
🔄 Ricarica
</button>
</div>
<div style="margin-bottom: var(--space-md);">
<textarea id="env-editor-content" rows="22" spellcheck="false" style="width:100%; font-family: 'Consolas', 'Courier New', monospace; font-size:0.88rem; line-height:1.45; padding:12px; background:var(--bg-tertiary); color:var(--text-primary); border:1px solid var(--border-subtle); border-radius:var(--radius-md); resize:vertical; box-sizing:border-box; outline:none;" placeholder="# Inserisci qui le configurazioni .env...">${App.escapeHtml(this.currentContent)}</textarea>
</div>
<div style="display:flex; flex-direction:column; gap:var(--space-md);">
<div>
<label style="display:block; font-size:0.78rem; font-weight:600; text-transform:uppercase; letter-spacing:0.04em; color:var(--text-tertiary); margin-bottom:4px;">
Nota / Descrizione Modifica (Opzionale)
</label>
<input type="text" id="env-note-input" class="form-input" placeholder="Es: Modificata porta DB, aggiornata chiave API Azure..." style="width:100%; box-sizing:border-box;" />
</div>
<div style="display:flex; align-items:center; justify-content:space-between; gap:var(--space-md);">
<div style="font-size:0.78rem; color:var(--text-tertiary);" id="env-status-msg">
Le modifiche avranno effetto sui moduli del server al riavvio.
</div>
<button class="btn btn-primary" id="env-save-btn" style="padding:0 var(--space-xl); height:38px; font-size:0.88rem; font-weight:600; min-width:140px; display:inline-flex; align-items:center; justify-content:center; gap:6px;">
<span>💾 Salva Modifiche</span>
</button>
</div>
</div>
</div>
<!-- Right: History Panel -->
<div class="card" style="background:var(--bg-card); border:1px solid var(--border-subtle); border-radius:var(--radius-lg); padding:var(--space-lg); box-shadow:var(--shadow-sm);">
<div style="display:flex; align-items:center; justify-content:space-between; margin-bottom:var(--space-md); padding-bottom:var(--space-xs); border-bottom:1px solid var(--border-subtle);">
<h3 style="margin:0; font-size:1rem; font-weight:600; color:var(--text-primary);">📜 Storico Modifiche</h3>
<span class="badge" style="background:rgba(16,185,129,0.15); color:#10b981; font-size:0.75rem; font-weight:600;">${this.history.length} Versioni</span>
</div>
<div id="env-history-list" style="display:flex; flex-direction:column; gap:var(--space-sm); max-height: 620px; overflow-y:auto; padding-right:4px;">
${this.renderHistoryList()}
</div>
</div>
</div>
<!-- Preview Modal Container -->
<div id="env-preview-modal-container"></div>
`;
},
renderHistoryList() {
if (!this.history || this.history.length === 0) {
return `
<div style="text-align:center; padding:30px 10px; color:var(--text-tertiary); font-size:0.85rem;">
Nessuna versione registrata nello storico. Salva una modifica per iniziare l'archiviazione.
</div>
`;
}
return this.history.map((h, idx) => {
const isCurrentVersion = idx === 0;
const formattedDate = App.formatDateTime ? App.formatDateTime(h.created_at) : h.created_at;
return `
<div class="env-history-card" data-history-id="${h.id}" style="background:var(--bg-tertiary); border:1px solid var(--border-subtle); border-radius:var(--radius-md); padding:10px 12px; transition:all 0.15s ease;">
<div style="display:flex; align-items:center; justify-content:space-between; margin-bottom:4px;">
<div style="display:flex; align-items:center; gap:6px;">
<span class="badge" style="background:var(--bg-secondary); border:1px solid var(--border-subtle); font-weight:700; font-size:0.75rem; color:var(--text-primary);">#${h.id}</span>
${isCurrentVersion ? `<span class="badge" style="background:rgba(16,185,129,0.2); color:#10b981; font-weight:600; font-size:0.7rem;">Attuale</span>` : ''}
</div>
<span style="font-size:0.75rem; color:var(--text-tertiary); font-family:monospace;">${formattedDate}</span>
</div>
<div style="font-size:0.82rem; color:var(--text-secondary); margin-bottom:6px; word-break:break-word;">
<strong>${App.escapeHtml(h.agent_name || 'Agente')}</strong>: ${App.escapeHtml(h.note || 'Modifica senza nota')}
</div>
<div style="display:flex; align-items:center; justify-content:flex-end; gap:6px; padding-top:4px; border-top:1px dashed var(--border-subtle);">
<button class="btn btn-ghost btn-xs env-history-preview-btn" data-id="${h.id}" style="height:22px; padding:0 8px; font-size:0.75rem;" title="Anteprima del file .env di questa versione">
👁️ Anteprima
</button>
${!isCurrentVersion ? `
<button class="btn btn-primary btn-xs env-history-restore-btn" data-id="${h.id}" style="height:22px; padding:0 8px; font-size:0.75rem; background:var(--accent-primary); border-color:var(--accent-primary);" title="Ripristina questa versione su disco .env">
🔄 Ripristina
</button>
` : ''}
</div>
</div>
`;
}).join('');
},
bindEvents() {
const saveBtn = document.getElementById('env-save-btn');
const reloadBtn = document.getElementById('env-reload-btn');
const editorTextarea = document.getElementById('env-editor-content');
const noteInput = document.getElementById('env-note-input');
if (saveBtn) {
saveBtn.addEventListener('click', async () => {
const content = editorTextarea.value;
const note = noteInput.value.trim();
try {
saveBtn.disabled = true;
saveBtn.textContent = 'Salvataggio...';
const res = await App.api('/api/config/env', {
method: 'POST',
body: JSON.stringify({ content, note })
});
Toast.success(res.message || 'File .env aggiornato con successo!');
if (noteInput) noteInput.value = '';
this.currentContent = content;
this.history = res.history || [];
// Re-render history panel
const historyListDiv = document.getElementById('env-history-list');
if (historyListDiv) {
historyListDiv.innerHTML = this.renderHistoryList();
this.bindHistoryEvents();
}
} catch (err) {
Toast.error('Errore salvataggio file .env: ' + err.message);
} finally {
saveBtn.disabled = false;
saveBtn.innerHTML = '<span>💾 Salva Modifiche</span>';
}
});
}
if (reloadBtn) {
reloadBtn.addEventListener('click', () => {
this.render();
});
}
this.bindHistoryEvents();
},
bindHistoryEvents() {
// Preview buttons
document.querySelectorAll('.env-history-preview-btn').forEach(btn => {
btn.addEventListener('click', () => {
const id = parseInt(btn.dataset.id, 10);
const record = this.history.find(h => h.id === id);
if (record) {
this.showPreviewModal(record);
}
});
});
// Restore buttons
document.querySelectorAll('.env-history-restore-btn').forEach(btn => {
btn.addEventListener('click', async () => {
const id = parseInt(btn.dataset.id, 10);
const record = this.history.find(h => h.id === id);
if (!record) return;
const confirmed = await App.confirm(
`Ripristino File .env (Versione #${record.id})`,
`Sei sicuro di voler ripristinare il file .env alla versione #${record.id} salvata il ${record.created_at}?\nL'operazione sovrascriverà il file .env attuale e salverà una nuova voce di ripristino nello storico.`
);
if (!confirmed) return;
try {
btn.disabled = true;
const res = await App.api(`/api/config/env/restore/${id}`, {
method: 'POST'
});
Toast.success(res.message || `Versione #${id} ripristinata con successo!`);
this.currentContent = res.content || record.content;
this.history = res.history || [];
const editorTextarea = document.getElementById('env-editor-content');
if (editorTextarea) {
editorTextarea.value = this.currentContent;
}
const historyListDiv = document.getElementById('env-history-list');
if (historyListDiv) {
historyListDiv.innerHTML = this.renderHistoryList();
this.bindHistoryEvents();
}
} catch (err) {
Toast.error('Errore durante il ripristino: ' + err.message);
} finally {
btn.disabled = false;
}
});
});
},
showPreviewModal(record) {
const modalContainer = document.getElementById('env-preview-modal-container');
if (!modalContainer) return;
modalContainer.innerHTML = `
<div class="modal-overlay" style="position:fixed; top:0; left:0; right:0; bottom:0; background:rgba(0,0,0,0.6); z-index:2000; display:flex; align-items:center; justify-content:center; backdrop-filter:blur(4px);">
<div class="modal-content" style="background:var(--bg-card); border:1px solid var(--border-subtle); border-radius:var(--radius-lg); width:750px; max-width:92vw; max-height:85vh; display:flex; flex-direction:column; box-shadow:var(--shadow-xl); overflow:hidden;">
<div style="padding:var(--space-md) var(--space-lg); border-bottom:1px solid var(--border-subtle); display:flex; align-items:center; justify-content:space-between; background:var(--bg-secondary);">
<div style="display:flex; align-items:center; gap:8px;">
<span class="badge" style="background:var(--accent-primary); color:#fff; font-weight:700;">Versione #${record.id}</span>
<span style="font-size:0.85rem; font-weight:600; color:var(--text-primary);">${App.escapeHtml(record.agent_name || 'Agente')}</span>
<span style="font-size:0.78rem; color:var(--text-tertiary); font-family:monospace;">(${App.formatDateTime ? App.formatDateTime(record.created_at) : record.created_at})</span>
</div>
<button id="preview-modal-close" class="btn btn-ghost btn-xs" style="font-size:1.1rem; line-height:1;">✕</button>
</div>
<div style="padding:var(--space-md) var(--space-lg); border-bottom:1px solid var(--border-subtle); font-size:0.83rem; color:var(--text-secondary); background:var(--bg-tertiary);">
<strong>Nota:</strong> ${App.escapeHtml(record.note || 'Nessuna nota fornita')}
</div>
<div style="padding:var(--space-md) var(--space-lg); overflow-y:auto; flex:1;">
<pre style="margin:0; font-family:'Consolas', 'Courier New', monospace; font-size:0.85rem; line-height:1.45; white-space:pre-wrap; word-break:break-all; background:var(--bg-tertiary); padding:12px; border-radius:var(--radius-md); border:1px solid var(--border-subtle); color:var(--text-primary);">${App.escapeHtml(record.content)}</pre>
</div>
<div style="padding:var(--space-md) var(--space-lg); border-top:1px solid var(--border-subtle); display:flex; align-items:center; justify-content:space-between; background:var(--bg-secondary);">
<button class="btn btn-ghost btn-sm" id="preview-copy-btn">📋 Copia Testo</button>
<div style="display:flex; gap:8px;">
<button class="btn btn-ghost btn-sm" id="preview-modal-cancel">Chiudi</button>
<button class="btn btn-primary btn-sm" id="preview-modal-restore-btn" style="background:var(--accent-primary); border-color:var(--accent-primary);">🔄 Ripristina Questa Versione</button>
</div>
</div>
</div>
</div>
`;
const closeModal = () => { modalContainer.innerHTML = ''; };
document.getElementById('preview-modal-close')?.addEventListener('click', closeModal);
document.getElementById('preview-modal-cancel')?.addEventListener('click', closeModal);
document.getElementById('preview-copy-btn')?.addEventListener('click', () => {
navigator.clipboard.writeText(record.content).then(() => {
Toast.success('Contenuto copiato negli appunti!');
}).catch(err => Toast.error('Errore durante la copia: ' + err.message));
});
document.getElementById('preview-modal-restore-btn')?.addEventListener('click', async () => {
closeModal();
const restoreBtn = document.querySelector(`.env-history-restore-btn[data-id="${record.id}"]`);
if (restoreBtn) {
restoreBtn.click();
}
});
}
};
+77
View File
@@ -22,6 +22,40 @@ const MailManagementView = {
container.innerHTML = `
<div style="max-width: 820px; margin: 0 auto; padding: var(--space-xl) var(--space-lg); display: flex; flex-direction: column; gap: var(--space-xl);">
<!-- SECTION 0: Sender Setting Switch -->
<div class="card" style="padding: var(--space-lg);">
<div style="display:flex; align-items:center; justify-content:space-between; margin-bottom: var(--space-md); flex-wrap:wrap; gap:12px;">
<div>
<h2 style="margin:0; font-size:1.15rem; font-weight:700; color:var(--text-primary); display:flex; align-items:center; gap:8px;">
📬 Indirizzo Mittente per l'Invio Email
</h2>
<p style="margin:4px 0 0; font-size:0.82rem; color:var(--text-muted);">
Scegli se inviare le email dei ticket usando l'indirizzo dell'agente attivo oppure quello predefinito nel file .env.
</p>
</div>
</div>
<div id="sender-setting-container" style="background:var(--bg-tertiary); border:1px solid var(--border-subtle); border-radius:var(--radius-md); padding:var(--space-md);">
<div style="display:flex; flex-direction:column; gap:10px;">
<label style="display:flex; align-items:flex-start; gap:12px; cursor:pointer; padding:8px 10px; border-radius:var(--radius-md); transition:background 0.15s ease;" class="sender-option-label">
<input type="radio" name="sender-choice" value="env" id="sender-choice-env" style="margin-top:3px;" />
<div>
<div style="font-weight:600; font-size:0.9rem; color:var(--text-primary);">🏢 Usa mittente configurato nel file .env</div>
<div style="font-size:0.8rem; color:var(--text-tertiary); margin-top:2px;" id="env-sender-display">Caricamento...</div>
</div>
</label>
<label style="display:flex; align-items:flex-start; gap:12px; cursor:pointer; padding:8px 10px; border-radius:var(--radius-md); transition:background 0.15s ease;" class="sender-option-label">
<input type="radio" name="sender-choice" value="agent" id="sender-choice-agent" style="margin-top:3px;" />
<div>
<div style="font-weight:600; font-size:0.9rem; color:var(--text-primary);">👤 Usa email dell'agente selezionato</div>
<div style="font-size:0.8rem; color:var(--text-tertiary); margin-top:2px;" id="agent-email-display">Caricamento...</div>
</div>
</label>
</div>
</div>
</div>
<!-- SECTION 1: Address Groups -->
<div class="card" style="padding: var(--space-lg);">
<div style="display:flex; align-items:center; justify-content:space-between; margin-bottom: var(--space-md);">
@@ -117,11 +151,54 @@ const MailManagementView = {
// Load data
await Promise.all([
this.loadSenderSettings(),
this.loadSignatures(),
this.loadGroups()
]);
},
async loadSenderSettings() {
try {
const settings = await App.api(`/api/email/settings?agent_id=${this.agentId}`);
const envDisplay = document.getElementById('env-sender-display');
const agentDisplay = document.getElementById('agent-email-display');
const radioEnv = document.getElementById('sender-choice-env');
const radioAgent = document.getElementById('sender-choice-agent');
if (envDisplay) envDisplay.textContent = settings.env_sender ? `Indirizzo: ${settings.env_sender}` : '(Nessun mittente .env configurato)';
if (agentDisplay) agentDisplay.textContent = settings.agent_email ? `Indirizzo agente: ${settings.agent_email}` : '(Nessuna email agente registrata nelle preferenze OTRS)';
if (settings.use_agent_sender) {
if (radioAgent) radioAgent.checked = true;
} else {
if (radioEnv) radioEnv.checked = true;
}
const radios = document.querySelectorAll('input[name="sender-choice"]');
radios.forEach(radio => {
radio.addEventListener('change', async (e) => {
const useAgentSender = e.target.value === 'agent';
try {
await App.api('/api/email/settings', {
method: 'POST',
body: JSON.stringify({
agent_id: this.agentId,
use_agent_sender: useAgentSender
})
});
Toast.success(useAgentSender
? 'Configurato invio tramite email dell\'agente!'
: 'Configurato invio tramite mittente predefinito .env!');
} catch (err) {
Toast.error('Errore aggiornamento mittente: ' + err.message);
}
});
});
} catch (err) {
console.error('Error loading sender settings:', err);
}
},
injectStyles() {
if (document.getElementById('mail-management-styles')) return;
const style = document.createElement('style');
+777
View File
@@ -0,0 +1,777 @@
/**
* Ricerca Spudorata View
* Full-featured text-first ticket search with local in-memory caching and client-side filtering.
*/
const RicercaSpudorataView = {
searchTerm: '',
cachedTickets: null,
currentPage: 1,
perPage: 50,
sortBy: 'create_time',
sortDir: 'DESC',
selectedIds: new Set(),
selectedOrder: [],
hasSearched: false,
isFetching: false,
invalidateCache() {
this.cachedTickets = null;
this.hasSearched = false;
},
async render() {
Filters.currentMode = 'spudorata';
Filters.load();
const container = document.getElementById('view-container');
container.innerHTML = `
<div class="loading-screen">
<div class="spinner"></div>
<p>Inizializzazione Ricerca Spudorata...</p>
</div>
`;
await App.ensureLookups();
try {
const settings = await App.api('/api/dashboard/settings');
if (settings && settings.tickets_per_page) {
this.perPage = settings.tickets_per_page;
}
} catch (err) {
console.warn('Failed to load agent settings:', err);
}
this.renderContainer(container);
this.bindEvents();
const urlParams = new URLSearchParams((window.location.hash.split('?')[1]) || '');
const qParam = urlParams.get('q');
if (qParam && !this.hasSearched) {
const input = document.getElementById('spudorata-search-input');
if (input) input.value = qParam;
this.executeSearch(qParam);
} else if (this.hasSearched && this.cachedTickets) {
this.renderLocalResults();
}
},
renderContainer(container) {
container.innerHTML = `
<!-- Hero Text Search Area -->
<div class="ricerca-spudorata-hero" style="background: var(--bg-card); border: 1px solid var(--border-subtle); border-radius: var(--radius-lg); padding: var(--space-lg); margin-bottom: var(--space-lg); box-shadow: var(--shadow-md);">
<div style="display:flex; align-items:center; justify-content:space-between; margin-bottom: var(--space-sm); flex-wrap:wrap; gap:10px;">
<div style="display:flex; align-items:center; gap: 10px;">
<div style="display:inline-flex; align-items:center; justify-content:center; width:36px; height:36px; background: linear-gradient(135deg, rgba(235, 114, 110, 0.2), rgba(160, 65, 71, 0.3)); border-radius: 50%; color: var(--accent-primary); font-size:1.2rem; font-weight:bold;">🚀</div>
<div>
<h2 style="margin:0; font-size:1.2rem; font-weight:700; color:var(--text-primary);">Ricerca Spudorata Testuale</h2>
<p style="margin:2px 0 0 0; font-size:0.82rem; color:var(--text-secondary);">
Esegui la ricerca nel testo sui ticket. I filtri applicati successivamente operano <strong>istantaneamente in cache locale</strong> senza fare nuove richieste al server.
</p>
</div>
</div>
<div id="spudorata-cache-info" style="font-size:0.82rem; color:var(--text-tertiary);"></div>
</div>
<div style="display:flex; align-items:center; gap: var(--space-sm); flex-wrap:wrap; margin-top: var(--space-md);">
<div style="position:relative; flex:1; min-width:300px;">
<input type="text" id="spudorata-search-input" class="form-input" placeholder="Cerca nel testo (oggetto, corpo, numero ticket, cliente)..." value="${App.escapeHtml(this.searchTerm)}" style="width:100%; height:42px; font-size:0.95rem; padding-left:14px; padding-right:36px; border-radius:var(--radius-md);" />
<button id="spudorata-input-clear" style="position:absolute; right:10px; top:50%; transform:translateY(-50%); background:none; border:none; color:var(--text-muted); cursor:pointer; display:${this.searchTerm ? 'flex' : 'none'}; align-items:center; justify-content:center;" title="Cancella testo">
✕
</button>
</div>
<button class="btn btn-primary" id="spudorata-search-btn" style="height:42px; padding:0 var(--space-xl); font-size:0.9rem; font-weight:600; min-width:130px; display:flex; align-items:center; justify-content:center; gap:6px;">
<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" style="width:18px;height:18px;"><circle cx="11" cy="11" r="8"/><path d="M21 21l-4.35-4.35"/></svg>
<span>Cerca</span>
</button>
${this.hasSearched ? `
<button class="btn btn-ghost" id="spudorata-reset-cache-btn" style="height:42px; font-size:0.85rem; color:var(--accent-primary);" title="Resetta la cache e la ricerca">
Azzera cache
</button>
` : ''}
</div>
</div>
<!-- Batch Actions Bar -->
<div class="batch-bar" id="batch-bar">
<div style="display:flex; align-items:center; gap:var(--space-sm);">
<span class="batch-count" id="batch-count">0 selezionati</span>
<button class="btn btn-ghost btn-xs" id="batch-select-all">Seleziona visibili</button>
<button class="btn btn-ghost btn-xs" id="batch-copy-tns" style="margin-left: 8px;">Copia numeri</button>
</div>
<div class="filter-group">
<span class="filter-label">Stato</span>
<select class="filter-select" id="batch-state">
<option value="">—</option>
${(App.lookups.states || []).map(s => `<option value="${s.id}">${s.name}</option>`).join('')}
</select>
</div>
<div class="filter-group" style="position:relative;">
<span class="filter-label">Coda</span>
<input type="text" class="form-input filter-select" id="batch-queue-search" placeholder="Cerca coda..." autocomplete="off" style="width:180px; padding: 4px 8px; font-family: inherit; font-size: 0.85rem;" />
<input type="hidden" id="batch-queue" />
<div id="batch-queue-suggestions" class="autocomplete-suggestions" style="display:none; top: 100%; left: 0; min-width: 480px; width: max-content; max-width: 85vw; z-index: 1001;"></div>
</div>
<div class="filter-group">
<span class="filter-label">Owner</span>
<select class="filter-select" id="batch-owner">
<option value="">—</option>
${(App.lookups.users || []).map(u => `<option value="${u.id}">${u.first_name} ${u.last_name}</option>`).join('')}
</select>
</div>
<div class="filter-group">
<span class="filter-label">Responsabile</span>
<select class="filter-select" id="batch-responsible">
<option value="">—</option>
${(App.lookups.users || []).map(u => `<option value="${u.id}">${u.first_name} ${u.last_name}</option>`).join('')}
</select>
</div>
${(App.lookups.types || []).length > 0 ? `
<div class="filter-group">
<span class="filter-label">Tipo</span>
<select class="filter-select" id="batch-type">
<option value="">—</option>
${App.lookups.types.map(t => `<option value="${t.id}">${t.name}</option>`).join('')}
</select>
</div>
` : ''}
<button class="btn btn-primary btn-sm" id="batch-apply">Applica</button>
<button class="btn btn-primary btn-sm" id="batch-add-group" disabled style="background: var(--accent-primary); border-color: var(--accent-primary); margin-left: 8px;">Aggiungi a gruppo</button>
<button class="btn btn-primary btn-sm" id="batch-merge" disabled style="background: rgba(160, 65, 71, 0.32); border-color: var(--accent-primary); color: var(--text-primary); margin-left: 8px;">Unisci Selezionati</button>
<button class="btn btn-primary btn-sm" id="batch-open-tabs" disabled style="background: var(--accent-primary); border-color: var(--accent-primary); margin-left: 8px;">Apri ticket in schede</button>
<button class="btn btn-ghost btn-xs" id="batch-cancel">Annulla</button>
</div>
<!-- Filters Bar (Operates 100% Client-Side in Memory) -->
${Filters.renderBar(App.lookups)}
<!-- Results Container -->
<div id="spudorata-results-area">
${this.hasSearched ? '' : `
<div class="empty-state" style="padding: 40px var(--space-lg); background:var(--bg-card); border-radius:var(--radius-lg); border:1px dashed var(--border-subtle);">
<div class="empty-state-icon">🔍</div>
<div class="empty-state-text">Nessuna ricerca effettuata</div>
<div class="empty-state-sub">Scrivi una parola nel campo in alto e clicca su "Cerca" per caricare i risultati in cache locale.</div>
</div>
`}
</div>
`;
},
async executeSearch(query) {
if (!query) {
Toast.error('Inserisci un termine di ricerca');
return;
}
this.searchTerm = query;
this.isFetching = true;
const resultsArea = document.getElementById('spudorata-results-area');
if (resultsArea) {
resultsArea.innerHTML = `
<div class="loading-screen" style="padding: 60px 0;">
<div class="spinner"></div>
<p>Ricerca testuale nel server in corso per "${App.escapeHtml(query)}"...</p>
</div>
`;
}
try {
const data = await App.api(`/api/tickets?search=${encodeURIComponent(query)}&per_page=2000`);
this.cachedTickets = data.tickets || [];
this.hasSearched = true;
this.currentPage = 1;
this.selectedIds.clear();
this.selectedOrder = [];
Toast.success(`${this.cachedTickets.length} ticket caricati in cache locale per "${query}"`);
this.renderContainer(document.getElementById('view-container'));
this.bindEvents();
this.renderLocalResults();
} catch (err) {
console.error(err);
Toast.error('Errore durante la ricerca testuale: ' + err.message);
if (resultsArea) {
resultsArea.innerHTML = `
<div class="empty-state">
<div class="empty-state-icon">⚠️</div>
<div class="empty-state-text">Errore durante la ricerca</div>
<div class="empty-state-sub">${App.escapeHtml(err.message)}</div>
</div>
`;
}
} finally {
this.isFetching = false;
}
},
renderLocalResults() {
const resultsArea = document.getElementById('spudorata-results-area');
if (!resultsArea || !this.hasSearched) return;
if (!this.cachedTickets || this.cachedTickets.length === 0) {
resultsArea.innerHTML = `
<div class="empty-state" style="padding: 40px var(--space-lg); background:var(--bg-card); border-radius:var(--radius-lg);">
<div class="empty-state-icon">📭</div>
<div class="empty-state-text">Nessun risultato trovato</div>
<div class="empty-state-sub">Nessun ticket corrisponde alla ricerca "${App.escapeHtml(this.searchTerm)}".</div>
</div>
`;
return;
}
const filtered = this.getFilteredTickets();
const total = filtered.length;
const totalPages = Math.ceil(total / this.perPage) || 1;
if (this.currentPage > totalPages) {
this.currentPage = 1;
}
const cacheInfo = document.getElementById('spudorata-cache-info');
if (cacheInfo) {
cacheInfo.innerHTML = `
<span class="badge" style="background:rgba(16,112,202,0.15); color:var(--accent-primary); padding:4px 10px; border-radius:var(--radius-full); font-weight:600;">
⚡ Cache locale: ${total} visibil${total === 1 ? 'o' : 'i'} su ${this.cachedTickets.length} caricati
</span>
`;
}
const sorted = this.sortTickets(filtered);
const startIndex = (this.currentPage - 1) * this.perPage;
const paginatedTickets = sorted.slice(startIndex, startIndex + this.perPage);
resultsArea.innerHTML = `
<!-- Pagination Top -->
${this.renderPagination(this.currentPage, this.perPage, total, totalPages, true)}
<!-- Ticket Table -->
<div class="ticket-table-wrapper">
<table class="ticket-table" id="ticket-table">
<thead>
<tr>
<th style="width: 75px;" class="sortable ${this.sortBy === 'tn' ? (this.sortDir === 'ASC' ? 'sort-asc' : 'sort-desc') : ''}" data-sort="tn">N°</th>
<th style="width: 125px;" class="sortable ${this.sortBy === 'create_time' ? (this.sortDir === 'ASC' ? 'sort-asc' : 'sort-desc') : ''}" data-sort="create_time">Creato</th>
<th style="width: 90px;" class="sortable ${this.sortBy === 'state' ? (this.sortDir === 'ASC' ? 'sort-asc' : 'sort-desc') : ''}" data-sort="state">Stato</th>
<th class="sortable ${this.sortBy === 'title' ? (this.sortDir === 'ASC' ? 'sort-asc' : 'sort-desc') : ''}" data-sort="title">Titolo</th>
<th style="width: 130px;" class="sortable ${this.sortBy === 'queue' ? (this.sortDir === 'ASC' ? 'sort-asc' : 'sort-desc') : ''}" data-sort="queue">Coda</th>
<th style="width: 120px;">Owner</th>
<th style="width: 140px;">Cliente</th>
<th style="width: 80px;" class="sortable ${this.sortBy === 'priority' ? (this.sortDir === 'ASC' ? 'sort-asc' : 'sort-desc') : ''}" data-sort="priority">Priorità</th>
</tr>
</thead>
<tbody>
${paginatedTickets.length > 0 ? paginatedTickets.map(t => {
const displayQueue = t.queue_name.includes('::') ? t.queue_name.split('::').pop() : t.queue_name;
const shortQueue = displayQueue.length > 15 ? displayQueue.substring(0, 12) + '...' : displayQueue;
return `
<tr data-ticket-id="${t.id}" class="${this.selectedIds.has(String(t.id)) ? 'selected' : ''} ${this.selectedOrder[0] === String(t.id) ? 'first-selected' : ''}" style="cursor:pointer;">
<td>
<span class="ticket-tn" style="display:inline-flex; align-items:center;">
<span class="copy-ticket-btn" data-tn="${t.tn}" style="cursor: pointer; font-size: 0.82rem; display: inline-flex; align-items: center; margin-right: 4px;" onclick="event.stopPropagation();" title="Copia numero ticket">📋</span>
<a href="#/tickets/${t.id}" class="ticket-tn-link" onclick="event.stopPropagation()">${t.tn}</a>
<button class="open-tab-btn" data-id="${t.id}" data-tn="${t.tn}" data-title="${App.escapeHtml(t.title || '')}" onclick="App.openTab(${t.id}, '${t.tn}', this.dataset.title); event.stopPropagation();" title="Apri in scheda" style="display:inline-flex; align-items:center; justify-content:center; width:16px; height:16px; background:var(--accent-primary); color:#fff; border:none; border-radius:50%; font-size:10px; font-weight:800; font-family:sans-serif; margin-left:6px; cursor:pointer; line-height:16px;">+</button>
</span>
</td>
<td style="color:var(--text-tertiary);font-size:0.78rem;">${App.formatDateTime(t.create_time)}</td>
<td>
<span class="badge badge-state" data-state-type="${App.escapeHtml(t.state_type || '')}">
${App.escapeHtml(t.state_name)}
</span>
</td>
<td>
<a href="#/tickets/${t.id}" class="ticket-title-link" onclick="event.stopPropagation()">${App.escapeHtml(t.title)}</a>
</td>
<td>
<span class="ticket-queue" title="${App.escapeHtml(t.queue_name)}">${App.escapeHtml(shortQueue)}</span>
</td>
<td style="font-size:0.82rem;color:var(--text-secondary);">
${t.owner_first ? `${App.escapeHtml(t.owner_first)} ${App.escapeHtml(t.owner_last || '')}` : '—'}
</td>
<td style="font-size:0.82rem;color:var(--text-secondary);">
${t.customer_first ? `${App.escapeHtml(t.customer_first)} ${App.escapeHtml(t.customer_last || '')}` : (t.customer_id || '—')}
</td>
<td>
<span class="badge badge-priority" data-priority="${App.escapeHtml(t.priority_name || '')}">
${App.escapeHtml(t.priority_name)}
</span>
</td>
</tr>
`;
}).join('') : `
<tr>
<td colspan="8" style="text-align:center; padding: 30px; color: var(--text-tertiary);">
Nessun ticket corrisponde ai filtri selezionati sulla cache locale.
</td>
</tr>
`}
</tbody>
</table>
</div>
<!-- Pagination Bottom -->
${this.renderPagination(this.currentPage, this.perPage, total, totalPages, false)}
`;
this.bindTableEvents();
this.updateBatchBar();
},
getFilteredTickets() {
if (!this.cachedTickets) return [];
let list = [...this.cachedTickets];
const s = Filters.state;
if (s.state_id) {
const selectedStates = String(s.state_id).split(',').filter(Boolean);
list = list.filter(t => selectedStates.includes(String(t.ticket_state_id)));
}
if (s.queue_id) {
const selectedQueues = String(s.queue_id).split(',').filter(Boolean);
list = list.filter(t => selectedQueues.includes(String(t.queue_id)));
}
if (s.priority_id) {
const selectedPriorities = String(s.priority_id).split(',').filter(Boolean);
list = list.filter(t => selectedPriorities.includes(String(t.ticket_priority_id)));
}
if (s.user_id) {
const selectedUsers = String(s.user_id).split(',').filter(Boolean);
list = list.filter(t => selectedUsers.includes(String(t.user_id)));
}
if (s.responsible_user_id) {
list = list.filter(t => String(t.responsible_user_id) === String(s.responsible_user_id));
}
if (s.type_id) {
list = list.filter(t => String(t.type_id) === String(s.type_id));
}
if (s.customer_user_id) {
list = list.filter(t => String(t.customer_user_id || '').toLowerCase() === String(s.customer_user_id).toLowerCase());
}
if (s.customer_id) {
list = list.filter(t => String(t.customer_id || '').toLowerCase() === String(s.customer_id).toLowerCase());
}
if (s.date_from) {
const fromDate = new Date(s.date_from);
list = list.filter(t => new Date(t.create_time) >= fromDate);
}
if (s.date_to) {
const toDate = new Date(s.date_to + 'T23:59:59');
list = list.filter(t => new Date(t.create_time) <= toDate);
}
return list;
},
sortTickets(tickets) {
const list = [...tickets];
const key = this.sortBy;
const isAsc = this.sortDir === 'ASC';
list.sort((a, b) => {
let valA, valB;
if (key === 'queue') {
valA = a.queue_name || '';
valB = b.queue_name || '';
} else if (key === 'state') {
valA = a.state_name || '';
valB = b.state_name || '';
} else if (key === 'priority') {
valA = a.ticket_priority_id || 0;
valB = b.ticket_priority_id || 0;
} else {
valA = a[key] || '';
valB = b[key] || '';
}
if (typeof valA === 'string') {
return isAsc ? valA.localeCompare(valB, 'it', { sensitivity: 'base' }) : valB.localeCompare(valA, 'it', { sensitivity: 'base' });
}
return isAsc ? valA - valB : valB - valA;
});
return list;
},
renderPagination(current, perPage, total, totalPages, isTop = false) {
return `
<div class="pagination" style="${isTop ? 'margin-bottom:var(--space-md);' : 'margin-top:var(--space-md);'} align-items:center; justify-content:space-between; display:flex;">
<div class="pagination-info" style="font-size:0.82rem; color:var(--text-tertiary);">
Mostrati ${Math.min(total, (current - 1) * perPage + 1)}-${Math.min(total, current * perPage)} di ${total} ticket
</div>
<div class="pagination-buttons" style="display:flex; gap:4px;">
<button class="pagination-btn spudorata-page-btn" data-page="${Math.max(1, current - 1)}" ${current === 1 ? 'disabled' : ''}>&laquo;</button>
${this.renderPageNumbers(current, totalPages)}
<button class="pagination-btn spudorata-page-btn" data-page="${Math.min(totalPages, current + 1)}" ${current === totalPages ? 'disabled' : ''}>&raquo;</button>
</div>
</div>
`;
},
renderPageNumbers(current, totalPages) {
const pages = [];
const start = Math.max(1, current - 2);
const end = Math.min(totalPages, current + 2);
for (let i = start; i <= end; i++) {
pages.push(`<button class="pagination-btn spudorata-page-btn ${i === current ? 'active' : ''}" data-page="${i}">${i}</button>`);
}
return pages.join('');
},
bindEvents() {
const searchInput = document.getElementById('spudorata-search-input');
const searchBtn = document.getElementById('spudorata-search-btn');
const clearBtn = document.getElementById('spudorata-input-clear');
const resetCacheBtn = document.getElementById('spudorata-reset-cache-btn');
if (searchInput) {
searchInput.addEventListener('input', () => {
if (clearBtn) clearBtn.style.display = searchInput.value.trim() ? 'flex' : 'none';
});
searchInput.addEventListener('keydown', (e) => {
if (e.key === 'Enter') {
e.preventDefault();
this.executeSearch(searchInput.value.trim());
}
});
}
if (searchBtn) {
searchBtn.addEventListener('click', () => {
if (searchInput) this.executeSearch(searchInput.value.trim());
});
}
if (clearBtn) {
clearBtn.addEventListener('click', () => {
if (searchInput) searchInput.value = '';
clearBtn.style.display = 'none';
searchInput.focus();
});
}
if (resetCacheBtn) {
resetCacheBtn.addEventListener('click', () => {
this.invalidateCache();
if (searchInput) searchInput.value = '';
Filters.reset();
this.renderContainer(document.getElementById('view-container'));
this.bindEvents();
});
}
Filters.bindEvents(() => {
this.currentPage = 1;
this.renderLocalResults();
});
const batchApply = document.getElementById('batch-apply');
if (batchApply) batchApply.addEventListener('click', () => this.applyBatch());
const batchMerge = document.getElementById('batch-merge');
if (batchMerge) batchMerge.addEventListener('click', () => this.mergeBatch());
const batchOpenTabs = document.getElementById('batch-open-tabs');
if (batchOpenTabs) batchOpenTabs.addEventListener('click', () => this.openBatchInTabs());
const batchCopyTns = document.getElementById('batch-copy-tns');
if (batchCopyTns) batchCopyTns.addEventListener('click', () => this.copySelectedTns());
const batchSelectAll = document.getElementById('batch-select-all');
if (batchSelectAll) batchSelectAll.addEventListener('click', () => this.selectAllVisible());
const batchCancel = document.getElementById('batch-cancel');
if (batchCancel) batchCancel.addEventListener('click', () => this.cancelBatchSelection());
const batchQueueSearchInput = document.getElementById('batch-queue-search');
const batchQueueSuggestionsDiv = document.getElementById('batch-queue-suggestions');
const batchQueueIdInput = document.getElementById('batch-queue');
if (batchQueueSearchInput) {
batchQueueSearchInput.addEventListener('input', async () => {
const q = batchQueueSearchInput.value.trim();
try {
const queues = await App.api(`/api/queues/search?q=${encodeURIComponent(q)}`);
if (queues.length === 0) {
batchQueueSuggestionsDiv.innerHTML = '<div class="autocomplete-suggestion-item" style="color:var(--text-muted); cursor:default;">Nessuna coda trovata</div>';
} else {
batchQueueSuggestionsDiv.innerHTML = queues.map(queue => `
<div class="autocomplete-suggestion-item" data-id="${queue.id}" data-name="${App.escapeHtml(queue.name)}">
<strong>${App.escapeHtml(queue.name)}</strong>
</div>
`).join('');
}
batchQueueSuggestionsDiv.style.display = 'block';
batchQueueSuggestionsDiv.querySelectorAll('.autocomplete-suggestion-item').forEach(item => {
item.addEventListener('click', () => {
batchQueueSearchInput.value = item.dataset.name;
if (batchQueueIdInput) batchQueueIdInput.value = item.dataset.id;
batchQueueSuggestionsDiv.style.display = 'none';
});
});
} catch (err) { console.error(err); }
});
batchQueueSearchInput.addEventListener('focus', () => {
batchQueueSearchInput.value = '';
if (batchQueueIdInput) batchQueueIdInput.value = '';
batchQueueSearchInput.dispatchEvent(new Event('input'));
});
}
document.addEventListener('click', (e) => {
if (batchQueueSearchInput && e.target !== batchQueueSearchInput && e.target !== batchQueueSuggestionsDiv) {
if (batchQueueSuggestionsDiv) batchQueueSuggestionsDiv.style.display = 'none';
}
});
},
bindTableEvents() {
document.querySelectorAll('#spudorata-results-area th.sortable').forEach(th => {
th.addEventListener('click', () => {
const sortKey = th.dataset.sort;
if (this.sortBy === sortKey) {
this.sortDir = this.sortDir === 'ASC' ? 'DESC' : 'ASC';
} else {
this.sortBy = sortKey;
this.sortDir = 'DESC';
}
this.renderLocalResults();
});
});
document.querySelectorAll('.spudorata-page-btn').forEach(btn => {
btn.addEventListener('click', () => {
const page = parseInt(btn.dataset.page, 10);
if (!isNaN(page) && page > 0) {
this.currentPage = page;
this.renderLocalResults();
}
});
});
document.querySelectorAll('#spudorata-results-area tr[data-ticket-id]').forEach(row => {
row.addEventListener('click', (e) => {
if (e.target.closest('.ticket-tn-link') || e.target.closest('.ticket-title-link') || e.target.closest('.copy-ticket-btn') || e.target.closest('.open-tab-btn')) {
return;
}
const id = String(row.dataset.ticketId);
if (this.selectedIds.has(id)) {
this.selectedIds.delete(id);
this.selectedOrder = this.selectedOrder.filter(x => x !== id);
} else {
this.selectedIds.add(id);
this.selectedOrder.push(id);
}
document.querySelectorAll('#spudorata-results-area tr[data-ticket-id]').forEach(tr => {
const trId = String(tr.dataset.ticketId);
if (this.selectedIds.has(trId)) tr.classList.add('selected');
else tr.classList.remove('selected');
if (this.selectedOrder[0] === trId) tr.classList.add('first-selected');
else tr.classList.remove('first-selected');
});
this.updateBatchBar();
});
});
document.querySelectorAll('.copy-ticket-btn').forEach(btn => {
btn.addEventListener('click', (e) => {
e.stopPropagation();
const tn = btn.dataset.tn;
if (tn) {
navigator.clipboard.writeText(tn).then(() => {
Toast.success(`Numero ticket ${tn} copiato!`);
}).catch(err => Toast.error('Errore durante la copia: ' + err.message));
}
});
});
},
updateBatchBar() {
const countEl = document.getElementById('batch-count');
const addGroupBtn = document.getElementById('batch-add-group');
const mergeBtn = document.getElementById('batch-merge');
const openTabsBtn = document.getElementById('batch-open-tabs');
const count = this.selectedIds.size;
if (countEl) countEl.textContent = `${count} selezionat${count === 1 ? 'o' : 'i'}`;
if (addGroupBtn) addGroupBtn.disabled = count === 0;
if (mergeBtn) mergeBtn.disabled = count < 2;
if (openTabsBtn) openTabsBtn.disabled = count === 0;
},
selectAllVisible() {
document.querySelectorAll('#spudorata-results-area tr[data-ticket-id]').forEach(row => {
const id = String(row.dataset.ticketId);
if (!this.selectedIds.has(id)) {
this.selectedIds.add(id);
this.selectedOrder.push(id);
}
});
document.querySelectorAll('#spudorata-results-area tr[data-ticket-id]').forEach(tr => {
const trId = String(tr.dataset.ticketId);
tr.classList.add('selected');
if (this.selectedOrder[0] === trId) tr.classList.add('first-selected');
else tr.classList.remove('first-selected');
});
this.updateBatchBar();
},
cancelBatchSelection() {
this.selectedIds.clear();
this.selectedOrder = [];
document.querySelectorAll('#spudorata-results-area tr').forEach(tr => {
tr.classList.remove('selected');
tr.classList.remove('first-selected');
});
this.updateBatchBar();
},
copySelectedTns() {
const selectedTns = [];
this.selectedIds.forEach(id => {
const row = document.querySelector(`#spudorata-results-area tr[data-ticket-id="${id}"]`);
if (row) {
const tnLink = row.querySelector('.ticket-tn-link');
if (tnLink) selectedTns.push(tnLink.textContent.trim());
}
});
if (selectedTns.length > 0) {
navigator.clipboard.writeText(selectedTns.join('\n')).then(() => {
Toast.success(`${selectedTns.length} numeri ticket copiati!`);
}).catch(err => Toast.error('Errore durante la copia: ' + err.message));
}
},
openBatchInTabs() {
let count = 0;
this.selectedOrder.forEach(id => {
const row = document.querySelector(`#spudorata-results-area tr[data-ticket-id="${id}"]`);
if (row) {
const tn = row.querySelector('.ticket-tn-link')?.textContent.trim() || id;
const title = row.querySelector('.ticket-title-link')?.textContent.trim() || '';
App.openTab(parseInt(id), tn, title);
count++;
}
});
if (count > 0) {
Toast.success(`${count} ticket aperti in nuove schede!`);
this.cancelBatchSelection();
}
},
async applyBatch() {
if (this.selectedIds.size === 0) {
Toast.error('Seleziona almeno un ticket per applicare le modifiche');
return;
}
const updates = {};
const stateVal = document.getElementById('batch-state')?.value;
const queueVal = document.getElementById('batch-queue')?.value;
const ownerVal = document.getElementById('batch-owner')?.value;
const responsibleVal = document.getElementById('batch-responsible')?.value;
const typeVal = document.getElementById('batch-type')?.value;
if (stateVal) updates.ticket_state_id = parseInt(stateVal);
if (queueVal) updates.queue_id = parseInt(queueVal);
if (ownerVal) updates.user_id = parseInt(ownerVal);
if (responsibleVal) updates.responsible_user_id = parseInt(responsibleVal);
if (typeVal) updates.type_id = parseInt(typeVal);
if (Object.keys(updates).length === 0) {
Toast.error('Seleziona almeno un campo da modificare dalla barra');
return;
}
try {
const ticketIds = Array.from(this.selectedIds).map(id => parseInt(id));
const res = await App.api('/api/tickets/batch', {
method: 'POST',
body: JSON.stringify({ ticketIds, updates })
});
Toast.success(res.message || 'Ticket aggiornati con successo');
if (this.cachedTickets) {
this.cachedTickets.forEach(t => {
if (this.selectedIds.has(String(t.id))) {
if (updates.ticket_state_id) {
t.ticket_state_id = updates.ticket_state_id;
const foundState = App.lookups.states.find(s => s.id === updates.ticket_state_id);
if (foundState) t.state_name = foundState.name;
}
if (updates.queue_id) {
t.queue_id = updates.queue_id;
const foundQueue = App.lookups.queues.find(q => q.id === updates.queue_id);
if (foundQueue) t.queue_name = foundQueue.name;
}
if (updates.user_id) {
t.user_id = updates.user_id;
const foundUser = App.lookups.users.find(u => u.id === updates.user_id);
if (foundUser) {
t.owner_first = foundUser.first_name;
t.owner_last = foundUser.last_name;
}
}
}
});
}
this.cancelBatchSelection();
this.renderLocalResults();
} catch (err) {
Toast.error('Errore aggiornamento batch: ' + err.message);
}
},
async mergeBatch() {
if (this.selectedOrder.length < 2) return;
const targetId = this.selectedOrder[0];
const sourceIds = this.selectedOrder.slice(1);
const targetRow = document.querySelector(`#spudorata-results-area tr[data-ticket-id="${targetId}"]`);
const targetTn = targetRow ? targetRow.querySelector('.ticket-tn-link').textContent.trim() : targetId;
const sourceTns = sourceIds.map(id => {
const row = document.querySelector(`#spudorata-results-area tr[data-ticket-id="${id}"]`);
return row ? row.querySelector('.ticket-tn-link').textContent.trim() : `#${id}`;
});
const confirmed = await App.confirm('Unione Ticket', `Sei sicuro di voler unire i ticket ${sourceTns.join(', ')} nel ticket principale #${targetTn}?`);
if (!confirmed) return;
try {
const res = await App.api('/api/tickets/merge', {
method: 'POST',
body: JSON.stringify({
targetId: parseInt(targetId),
sourceIds: sourceIds.map(x => parseInt(x))
})
});
Toast.success(res.message || 'Ticket uniti con successo');
if (this.cachedTickets) {
this.cachedTickets.forEach(t => {
if (sourceIds.includes(String(t.id))) {
t.ticket_state_id = 9;
t.state_name = 'merged';
t.state_type = 'merged';
}
});
}
this.cancelBatchSelection();
this.renderLocalResults();
} catch (err) {
Toast.error('Errore durante l\'unione: ' + err.message);
}
}
};
+1 -1
View File
@@ -135,7 +135,7 @@ const TicketCreateView = {
<label class="form-label">Coda <span class="required">*</span></label>
<input type="text" class="form-input" id="create-queue-search" placeholder="Cerca coda..." autocomplete="off" />
<input type="hidden" id="create-queue" />
<div id="queue-suggestions" class="autocomplete-suggestions" style="display:none; width: 450px; max-width: 600px; z-index: 1005;"></div>
<div id="queue-suggestions" class="autocomplete-suggestions" style="display:none; min-width: 500px; width: max-content; max-width: 85vw; z-index: 1005;"></div>
</div>
<div class="form-group">
+1 -1
View File
@@ -204,7 +204,7 @@ const TicketDetailView = {
<label class="quick-edit-label">Coda</label>
<input type="text" class="quick-edit-select" id="qe-queue-search" placeholder="Cerca coda..." autocomplete="off" value="${App.escapeHtml(ticket.queue_name || '')}" style="background-image: none; cursor: text;" />
<input type="hidden" id="qe-queue" data-field="queue_id" value="${ticket.queue_id || ''}" />
<div id="qe-queue-suggestions" class="autocomplete-suggestions" style="display:none; width: 800px; max-width: 800px; z-index: 1005;"></div>
<div id="qe-queue-suggestions" class="autocomplete-suggestions" style="display:none; min-width: 500px; width: max-content; max-width: 85vw; z-index: 1005;"></div>
</div>
<div class="quick-edit-field">
<label class="quick-edit-label">Owner</label>
+2 -2
View File
@@ -125,9 +125,9 @@ const TicketListView = {
</div>
<div class="filter-group" style="position:relative;">
<span class="filter-label">Coda</span>
<input type="text" class="form-input filter-select" id="batch-queue-search" placeholder="Cerca coda..." autocomplete="off" style="width:160px; padding: 4px 8px; font-family: inherit; font-size: 0.85rem;" />
<input type="text" class="form-input filter-select" id="batch-queue-search" placeholder="Cerca coda..." autocomplete="off" style="width:180px; padding: 4px 8px; font-family: inherit; font-size: 0.85rem;" />
<input type="hidden" id="batch-queue" />
<div id="batch-queue-suggestions" class="autocomplete-suggestions" style="display:none; top: 100%; left: 0; width: 280px; z-index: 1001;"></div>
<div id="batch-queue-suggestions" class="autocomplete-suggestions" style="display:none; top: 100%; left: 0; min-width: 480px; width: max-content; max-width: 85vw; z-index: 1001;"></div>
</div>
<div class="filter-group">
<span class="filter-label">Owner</span>