feat: aggiunta ricerca spudorata. progress: ripreso con il tentativo di invio delle mail che non creino nuovi ticket

2026-08-25 23:24:48 +02:00
1 parent 3650bf5790
commit 8d24759a15
@@ -0,0 +1,315 @@
+/**
+ * Env Config View
+ * Manage and edit .env file content with local SQLite version history & restore capabilities.
+ */
+const EnvConfigView = {
+  currentContent: '',
+  history: [],
+  selectedPreview: null,
+
+  async render() {
+    const container = document.getElementById('view-container');
+    container.innerHTML = `
+      <div class="loading-screen">
+        <div class="spinner"></div>
+        <p>Caricamento configurazione .env...</p>
+      </div>
+    `;
+
+    try {
+      const data = await App.api('/api/config/env');
+      this.currentContent = data.content || '';
+      this.history = data.history || [];
+
+      this.renderContent(container);
+      this.bindEvents();
+    } catch (err) {
+      console.error('Error loading env config:', err);
+      container.innerHTML = `
+        <div class="empty-state">
+          <div class="empty-state-icon">⚠️</div>
+          <div class="empty-state-text">Errore caricamento configurazione .env</div>
+          <div class="empty-state-sub">${App.escapeHtml(err.message)}</div>
+        </div>
+      `;
+    }
+  },
+
+  renderContent(container) {
+    container.innerHTML = `
+      <!-- Header -->
+      <div class="page-header" style="margin-bottom: var(--space-lg);">
+        <div style="display:flex; align-items:center; gap:var(--space-md);">
+          <div style="display:inline-flex; align-items:center; justify-content:center; width:40px; height:40px; background:linear-gradient(135deg, rgba(79,70,229,0.15), rgba(16,185,129,0.15)); border-radius:var(--radius-md); color:var(--accent-primary); font-size:1.3rem;">⚙️</div>
+          <div>
+            <h1 style="margin:0; font-size:1.3rem; font-weight:700; color:var(--text-primary);">Configurazione File .env</h1>
+            <p style="margin:2px 0 0 0; font-size:0.83rem; color:var(--text-secondary);">
+              Modifica le variabili d'ambiente (.env). Ad ogni salvataggio viene creata automaticamente una copia di backup nello storico locale SQLite (internal.db).
+            </p>
+          </div>
+        </div>
+      </div>
+
+      <!-- Main Layout: 2 Columns -->
+      <div style="display:grid; grid-template-columns: 1fr 380px; gap: var(--space-lg); align-items: start;">
+        
+        <!-- Left: Editor Card -->
+        <div class="card" style="background:var(--bg-card); border:1px solid var(--border-subtle); border-radius:var(--radius-lg); padding:var(--space-lg); box-shadow:var(--shadow-sm);">
+          <div style="display:flex; align-items:center; justify-content:space-between; margin-bottom:var(--space-md);">
+            <div style="display:flex; align-items:center; gap:8px;">
+              <h3 style="margin:0; font-size:1rem; font-weight:600; color:var(--text-primary);">📝 Editor File .env</h3>
+              <span class="badge" style="background:var(--bg-tertiary); color:var(--text-tertiary); font-size:0.75rem;">Modifica Diretta</span>
+            </div>
+            <button class="btn btn-ghost btn-xs" id="env-reload-btn" title="Ricarica contenuto da disco">
+              🔄 Ricarica
+            </button>
+          </div>
+
+          <div style="margin-bottom: var(--space-md);">
+            <textarea id="env-editor-content" rows="22" spellcheck="false" style="width:100%; font-family: 'Consolas', 'Courier New', monospace; font-size:0.88rem; line-height:1.45; padding:12px; background:var(--bg-tertiary); color:var(--text-primary); border:1px solid var(--border-subtle); border-radius:var(--radius-md); resize:vertical; box-sizing:border-box; outline:none;" placeholder="# Inserisci qui le configurazioni .env...">${App.escapeHtml(this.currentContent)}</textarea>
+          </div>
+
+          <div style="display:flex; flex-direction:column; gap:var(--space-md);">
+            <div>
+              <label style="display:block; font-size:0.78rem; font-weight:600; text-transform:uppercase; letter-spacing:0.04em; color:var(--text-tertiary); margin-bottom:4px;">
+                Nota / Descrizione Modifica (Opzionale)
+              </label>
+              <input type="text" id="env-note-input" class="form-input" placeholder="Es: Modificata porta DB, aggiornata chiave API Azure..." style="width:100%; box-sizing:border-box;" />
+            </div>
+
+            <div style="display:flex; align-items:center; justify-content:space-between; gap:var(--space-md);">
+              <div style="font-size:0.78rem; color:var(--text-tertiary);" id="env-status-msg">
+                Le modifiche avranno effetto sui moduli del server al riavvio.
+              </div>
+              <button class="btn btn-primary" id="env-save-btn" style="padding:0 var(--space-xl); height:38px; font-size:0.88rem; font-weight:600; min-width:140px; display:inline-flex; align-items:center; justify-content:center; gap:6px;">
+                <span>💾 Salva Modifiche</span>
+              </button>
+            </div>
+          </div>
+        </div>
+
+        <!-- Right: History Panel -->
+        <div class="card" style="background:var(--bg-card); border:1px solid var(--border-subtle); border-radius:var(--radius-lg); padding:var(--space-lg); box-shadow:var(--shadow-sm);">
+          <div style="display:flex; align-items:center; justify-content:space-between; margin-bottom:var(--space-md); padding-bottom:var(--space-xs); border-bottom:1px solid var(--border-subtle);">
+            <h3 style="margin:0; font-size:1rem; font-weight:600; color:var(--text-primary);">📜 Storico Modifiche</h3>
+            <span class="badge" style="background:rgba(16,185,129,0.15); color:#10b981; font-size:0.75rem; font-weight:600;">${this.history.length} Versioni</span>
+          </div>
+
+          <div id="env-history-list" style="display:flex; flex-direction:column; gap:var(--space-sm); max-height: 620px; overflow-y:auto; padding-right:4px;">
+            ${this.renderHistoryList()}
+          </div>
+        </div>
+
+      </div>
+
+      <!-- Preview Modal Container -->
+      <div id="env-preview-modal-container"></div>
+    `;
+  },
+
+  renderHistoryList() {
+    if (!this.history || this.history.length === 0) {
+      return `
+        <div style="text-align:center; padding:30px 10px; color:var(--text-tertiary); font-size:0.85rem;">
+          Nessuna versione registrata nello storico. Salva una modifica per iniziare l'archiviazione.
+        </div>
+      `;
+    }
+
+    return this.history.map((h, idx) => {
+      const isCurrentVersion = idx === 0;
+      const formattedDate = App.formatDateTime ? App.formatDateTime(h.created_at) : h.created_at;
+
+      return `
+        <div class="env-history-card" data-history-id="${h.id}" style="background:var(--bg-tertiary); border:1px solid var(--border-subtle); border-radius:var(--radius-md); padding:10px 12px; transition:all 0.15s ease;">
+          <div style="display:flex; align-items:center; justify-content:space-between; margin-bottom:4px;">
+            <div style="display:flex; align-items:center; gap:6px;">
+              <span class="badge" style="background:var(--bg-secondary); border:1px solid var(--border-subtle); font-weight:700; font-size:0.75rem; color:var(--text-primary);">#${h.id}</span>
+              ${isCurrentVersion ? `<span class="badge" style="background:rgba(16,185,129,0.2); color:#10b981; font-weight:600; font-size:0.7rem;">Attuale</span>` : ''}
+            </div>
+            <span style="font-size:0.75rem; color:var(--text-tertiary); font-family:monospace;">${formattedDate}</span>
+          </div>
+
+          <div style="font-size:0.82rem; color:var(--text-secondary); margin-bottom:6px; word-break:break-word;">
+            <strong>${App.escapeHtml(h.agent_name || 'Agente')}</strong>: ${App.escapeHtml(h.note || 'Modifica senza nota')}
+          </div>
+
+          <div style="display:flex; align-items:center; justify-content:flex-end; gap:6px; padding-top:4px; border-top:1px dashed var(--border-subtle);">
+            <button class="btn btn-ghost btn-xs env-history-preview-btn" data-id="${h.id}" style="height:22px; padding:0 8px; font-size:0.75rem;" title="Anteprima del file .env di questa versione">
+              👁️ Anteprima
+            </button>
+
+            ${!isCurrentVersion ? `
+              <button class="btn btn-primary btn-xs env-history-restore-btn" data-id="${h.id}" style="height:22px; padding:0 8px; font-size:0.75rem; background:var(--accent-primary); border-color:var(--accent-primary);" title="Ripristina questa versione su disco .env">
+                🔄 Ripristina
+              </button>
+            ` : ''}
+          </div>
+        </div>
+      `;
+    }).join('');
+  },
+
+  bindEvents() {
+    const saveBtn = document.getElementById('env-save-btn');
+    const reloadBtn = document.getElementById('env-reload-btn');
+    const editorTextarea = document.getElementById('env-editor-content');
+    const noteInput = document.getElementById('env-note-input');
+
+    if (saveBtn) {
+      saveBtn.addEventListener('click', async () => {
+        const content = editorTextarea.value;
+        const note = noteInput.value.trim();
+
+        try {
+          saveBtn.disabled = true;
+          saveBtn.textContent = 'Salvataggio...';
+
+          const res = await App.api('/api/config/env', {
+            method: 'POST',
+            body: JSON.stringify({ content, note })
+          });
+
+          Toast.success(res.message || 'File .env aggiornato con successo!');
+          if (noteInput) noteInput.value = '';
+
+          this.currentContent = content;
+          this.history = res.history || [];
+
+          // Re-render history panel
+          const historyListDiv = document.getElementById('env-history-list');
+          if (historyListDiv) {
+            historyListDiv.innerHTML = this.renderHistoryList();
+            this.bindHistoryEvents();
+          }
+
+        } catch (err) {
+          Toast.error('Errore salvataggio file .env: ' + err.message);
+        } finally {
+          saveBtn.disabled = false;
+          saveBtn.innerHTML = '<span>💾 Salva Modifiche</span>';
+        }
+      });
+    }
+
+    if (reloadBtn) {
+      reloadBtn.addEventListener('click', () => {
+        this.render();
+      });
+    }
+
+    this.bindHistoryEvents();
+  },
+
+  bindHistoryEvents() {
+    // Preview buttons
+    document.querySelectorAll('.env-history-preview-btn').forEach(btn => {
+      btn.addEventListener('click', () => {
+        const id = parseInt(btn.dataset.id, 10);
+        const record = this.history.find(h => h.id === id);
+        if (record) {
+          this.showPreviewModal(record);
+        }
+      });
+    });
+
+    // Restore buttons
+    document.querySelectorAll('.env-history-restore-btn').forEach(btn => {
+      btn.addEventListener('click', async () => {
+        const id = parseInt(btn.dataset.id, 10);
+        const record = this.history.find(h => h.id === id);
+        if (!record) return;
+
+        const confirmed = await App.confirm(
+          `Ripristino File .env (Versione #${record.id})`,
+          `Sei sicuro di voler ripristinare il file .env alla versione #${record.id} salvata il ${record.created_at}?\nL'operazione sovrascriverà il file .env attuale e salverà una nuova voce di ripristino nello storico.`
+        );
+
+        if (!confirmed) return;
+
+        try {
+          btn.disabled = true;
+          const res = await App.api(`/api/config/env/restore/${id}`, {
+            method: 'POST'
+          });
+
+          Toast.success(res.message || `Versione #${id} ripristinata con successo!`);
+          this.currentContent = res.content || record.content;
+          this.history = res.history || [];
+
+          const editorTextarea = document.getElementById('env-editor-content');
+          if (editorTextarea) {
+            editorTextarea.value = this.currentContent;
+          }
+
+          const historyListDiv = document.getElementById('env-history-list');
+          if (historyListDiv) {
+            historyListDiv.innerHTML = this.renderHistoryList();
+            this.bindHistoryEvents();
+          }
+        } catch (err) {
+          Toast.error('Errore durante il ripristino: ' + err.message);
+        } finally {
+          btn.disabled = false;
+        }
+      });
+    });
+  },
+
+  showPreviewModal(record) {
+    const modalContainer = document.getElementById('env-preview-modal-container');
+    if (!modalContainer) return;
+
+    modalContainer.innerHTML = `
+      <div class="modal-overlay" style="position:fixed; top:0; left:0; right:0; bottom:0; background:rgba(0,0,0,0.6); z-index:2000; display:flex; align-items:center; justify-content:center; backdrop-filter:blur(4px);">
+        <div class="modal-content" style="background:var(--bg-card); border:1px solid var(--border-subtle); border-radius:var(--radius-lg); width:750px; max-width:92vw; max-height:85vh; display:flex; flex-direction:column; box-shadow:var(--shadow-xl); overflow:hidden;">
+          
+          <div style="padding:var(--space-md) var(--space-lg); border-bottom:1px solid var(--border-subtle); display:flex; align-items:center; justify-content:space-between; background:var(--bg-secondary);">
+            <div style="display:flex; align-items:center; gap:8px;">
+              <span class="badge" style="background:var(--accent-primary); color:#fff; font-weight:700;">Versione #${record.id}</span>
+              <span style="font-size:0.85rem; font-weight:600; color:var(--text-primary);">${App.escapeHtml(record.agent_name || 'Agente')}</span>
+              <span style="font-size:0.78rem; color:var(--text-tertiary); font-family:monospace;">(${App.formatDateTime ? App.formatDateTime(record.created_at) : record.created_at})</span>
+            </div>
+            <button id="preview-modal-close" class="btn btn-ghost btn-xs" style="font-size:1.1rem; line-height:1;">✕</button>
+          </div>
+
+          <div style="padding:var(--space-md) var(--space-lg); border-bottom:1px solid var(--border-subtle); font-size:0.83rem; color:var(--text-secondary); background:var(--bg-tertiary);">
+            <strong>Nota:</strong> ${App.escapeHtml(record.note || 'Nessuna nota fornita')}
+          </div>
+
+          <div style="padding:var(--space-md) var(--space-lg); overflow-y:auto; flex:1;">
+            <pre style="margin:0; font-family:'Consolas', 'Courier New', monospace; font-size:0.85rem; line-height:1.45; white-space:pre-wrap; word-break:break-all; background:var(--bg-tertiary); padding:12px; border-radius:var(--radius-md); border:1px solid var(--border-subtle); color:var(--text-primary);">${App.escapeHtml(record.content)}</pre>
+          </div>
+
+          <div style="padding:var(--space-md) var(--space-lg); border-top:1px solid var(--border-subtle); display:flex; align-items:center; justify-content:space-between; background:var(--bg-secondary);">
+            <button class="btn btn-ghost btn-sm" id="preview-copy-btn">📋 Copia Testo</button>
+            <div style="display:flex; gap:8px;">
+              <button class="btn btn-ghost btn-sm" id="preview-modal-cancel">Chiudi</button>
+              <button class="btn btn-primary btn-sm" id="preview-modal-restore-btn" style="background:var(--accent-primary); border-color:var(--accent-primary);">🔄 Ripristina Questa Versione</button>
+            </div>
+          </div>
+
+        </div>
+      </div>
+    `;
+
+    const closeModal = () => { modalContainer.innerHTML = ''; };
+
+    document.getElementById('preview-modal-close')?.addEventListener('click', closeModal);
+    document.getElementById('preview-modal-cancel')?.addEventListener('click', closeModal);
+
+    document.getElementById('preview-copy-btn')?.addEventListener('click', () => {
+      navigator.clipboard.writeText(record.content).then(() => {
+        Toast.success('Contenuto copiato negli appunti!');
+      }).catch(err => Toast.error('Errore durante la copia: ' + err.message));
+    });
+
+    document.getElementById('preview-modal-restore-btn')?.addEventListener('click', async () => {
+      closeModal();
+      const restoreBtn = document.querySelector(`.env-history-restore-btn[data-id="${record.id}"]`);
+      if (restoreBtn) {
+        restoreBtn.click();
+      }
+    });
+  }
+};
@@ -22,6 +22,40 @@ const MailManagementView = {
    container.innerHTML = `
      <div style="max-width: 820px; margin: 0 auto; padding: var(--space-xl) var(--space-lg); display: flex; flex-direction: column; gap: var(--space-xl);">
        
+        <!-- SECTION 0: Sender Setting Switch -->
+        <div class="card" style="padding: var(--space-lg);">
+          <div style="display:flex; align-items:center; justify-content:space-between; margin-bottom: var(--space-md); flex-wrap:wrap; gap:12px;">
+            <div>
+              <h2 style="margin:0; font-size:1.15rem; font-weight:700; color:var(--text-primary); display:flex; align-items:center; gap:8px;">
+                📬 Indirizzo Mittente per l'Invio Email
+              </h2>
+              <p style="margin:4px 0 0; font-size:0.82rem; color:var(--text-muted);">
+                Scegli se inviare le email dei ticket usando l'indirizzo dell'agente attivo oppure quello predefinito nel file .env.
+              </p>
+            </div>
+          </div>
+
+          <div id="sender-setting-container" style="background:var(--bg-tertiary); border:1px solid var(--border-subtle); border-radius:var(--radius-md); padding:var(--space-md);">
+            <div style="display:flex; flex-direction:column; gap:10px;">
+              <label style="display:flex; align-items:flex-start; gap:12px; cursor:pointer; padding:8px 10px; border-radius:var(--radius-md); transition:background 0.15s ease;" class="sender-option-label">
+                <input type="radio" name="sender-choice" value="env" id="sender-choice-env" style="margin-top:3px;" />
+                <div>
+                  <div style="font-weight:600; font-size:0.9rem; color:var(--text-primary);">🏢 Usa mittente configurato nel file .env</div>
+                  <div style="font-size:0.8rem; color:var(--text-tertiary); margin-top:2px;" id="env-sender-display">Caricamento...</div>
+                </div>
+              </label>
+
+              <label style="display:flex; align-items:flex-start; gap:12px; cursor:pointer; padding:8px 10px; border-radius:var(--radius-md); transition:background 0.15s ease;" class="sender-option-label">
+                <input type="radio" name="sender-choice" value="agent" id="sender-choice-agent" style="margin-top:3px;" />
+                <div>
+                  <div style="font-weight:600; font-size:0.9rem; color:var(--text-primary);">👤 Usa email dell'agente selezionato</div>
+                  <div style="font-size:0.8rem; color:var(--text-tertiary); margin-top:2px;" id="agent-email-display">Caricamento...</div>
+                </div>
+              </label>
+            </div>
+          </div>
+        </div>
+
        <!-- SECTION 1: Address Groups -->
        <div class="card" style="padding: var(--space-lg);">
          <div style="display:flex; align-items:center; justify-content:space-between; margin-bottom: var(--space-md);">
@@ -117,11 +151,54 @@ const MailManagementView = {

    // Load data
    await Promise.all([
+      this.loadSenderSettings(),
      this.loadSignatures(),
      this.loadGroups()
    ]);
  },

+  async loadSenderSettings() {
+    try {
+      const settings = await App.api(`/api/email/settings?agent_id=${this.agentId}`);
+      const envDisplay = document.getElementById('env-sender-display');
+      const agentDisplay = document.getElementById('agent-email-display');
+      const radioEnv = document.getElementById('sender-choice-env');
+      const radioAgent = document.getElementById('sender-choice-agent');
+
+      if (envDisplay) envDisplay.textContent = settings.env_sender ? `Indirizzo: ${settings.env_sender}` : '(Nessun mittente .env configurato)';
+      if (agentDisplay) agentDisplay.textContent = settings.agent_email ? `Indirizzo agente: ${settings.agent_email}` : '(Nessuna email agente registrata nelle preferenze OTRS)';
+
+      if (settings.use_agent_sender) {
+        if (radioAgent) radioAgent.checked = true;
+      } else {
+        if (radioEnv) radioEnv.checked = true;
+      }
+
+      const radios = document.querySelectorAll('input[name="sender-choice"]');
+      radios.forEach(radio => {
+        radio.addEventListener('change', async (e) => {
+          const useAgentSender = e.target.value === 'agent';
+          try {
+            await App.api('/api/email/settings', {
+              method: 'POST',
+              body: JSON.stringify({
+                agent_id: this.agentId,
+                use_agent_sender: useAgentSender
+              })
+            });
+            Toast.success(useAgentSender 
+              ? 'Configurato invio tramite email dell\'agente!' 
+              : 'Configurato invio tramite mittente predefinito .env!');
+          } catch (err) {
+            Toast.error('Errore aggiornamento mittente: ' + err.message);
+          }
+        });
+      });
+    } catch (err) {
+      console.error('Error loading sender settings:', err);
+    }
+  },
+
  injectStyles() {
    if (document.getElementById('mail-management-styles')) return;
    const style = document.createElement('style');
@@ -0,0 +1,777 @@
+/**
+ * Ricerca Spudorata View
+ * Full-featured text-first ticket search with local in-memory caching and client-side filtering.
+ */
+const RicercaSpudorataView = {
+  searchTerm: '',
+  cachedTickets: null,
+  currentPage: 1,
+  perPage: 50,
+  sortBy: 'create_time',
+  sortDir: 'DESC',
+  selectedIds: new Set(),
+  selectedOrder: [],
+  hasSearched: false,
+  isFetching: false,
+
+  invalidateCache() {
+    this.cachedTickets = null;
+    this.hasSearched = false;
+  },
+
+  async render() {
+    Filters.currentMode = 'spudorata';
+    Filters.load();
+
+    const container = document.getElementById('view-container');
+    container.innerHTML = `
+      <div class="loading-screen">
+        <div class="spinner"></div>
+        <p>Inizializzazione Ricerca Spudorata...</p>
+      </div>
+    `;
+
+    await App.ensureLookups();
+
+    try {
+      const settings = await App.api('/api/dashboard/settings');
+      if (settings && settings.tickets_per_page) {
+        this.perPage = settings.tickets_per_page;
+      }
+    } catch (err) {
+      console.warn('Failed to load agent settings:', err);
+    }
+
+    this.renderContainer(container);
+    this.bindEvents();
+
+    const urlParams = new URLSearchParams((window.location.hash.split('?')[1]) || '');
+    const qParam = urlParams.get('q');
+    if (qParam && !this.hasSearched) {
+      const input = document.getElementById('spudorata-search-input');
+      if (input) input.value = qParam;
+      this.executeSearch(qParam);
+    } else if (this.hasSearched && this.cachedTickets) {
+      this.renderLocalResults();
+    }
+  },
+
+  renderContainer(container) {
+    container.innerHTML = `
+      <!-- Hero Text Search Area -->
+      <div class="ricerca-spudorata-hero" style="background: var(--bg-card); border: 1px solid var(--border-subtle); border-radius: var(--radius-lg); padding: var(--space-lg); margin-bottom: var(--space-lg); box-shadow: var(--shadow-md);">
+        <div style="display:flex; align-items:center; justify-content:space-between; margin-bottom: var(--space-sm); flex-wrap:wrap; gap:10px;">
+          <div style="display:flex; align-items:center; gap: 10px;">
+            <div style="display:inline-flex; align-items:center; justify-content:center; width:36px; height:36px; background: linear-gradient(135deg, rgba(235, 114, 110, 0.2), rgba(160, 65, 71, 0.3)); border-radius: 50%; color: var(--accent-primary); font-size:1.2rem; font-weight:bold;">🚀</div>
+            <div>
+              <h2 style="margin:0; font-size:1.2rem; font-weight:700; color:var(--text-primary);">Ricerca Spudorata Testuale</h2>
+              <p style="margin:2px 0 0 0; font-size:0.82rem; color:var(--text-secondary);">
+                Esegui la ricerca nel testo sui ticket. I filtri applicati successivamente operano <strong>istantaneamente in cache locale</strong> senza fare nuove richieste al server.
+              </p>
+            </div>
+          </div>
+          <div id="spudorata-cache-info" style="font-size:0.82rem; color:var(--text-tertiary);"></div>
+        </div>
+
+        <div style="display:flex; align-items:center; gap: var(--space-sm); flex-wrap:wrap; margin-top: var(--space-md);">
+          <div style="position:relative; flex:1; min-width:300px;">
+            <input type="text" id="spudorata-search-input" class="form-input" placeholder="Cerca nel testo (oggetto, corpo, numero ticket, cliente)..." value="${App.escapeHtml(this.searchTerm)}" style="width:100%; height:42px; font-size:0.95rem; padding-left:14px; padding-right:36px; border-radius:var(--radius-md);" />
+            <button id="spudorata-input-clear" style="position:absolute; right:10px; top:50%; transform:translateY(-50%); background:none; border:none; color:var(--text-muted); cursor:pointer; display:${this.searchTerm ? 'flex' : 'none'}; align-items:center; justify-content:center;" title="Cancella testo">
+              ✕
+            </button>
+          </div>
+          <button class="btn btn-primary" id="spudorata-search-btn" style="height:42px; padding:0 var(--space-xl); font-size:0.9rem; font-weight:600; min-width:130px; display:flex; align-items:center; justify-content:center; gap:6px;">
+            <svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" style="width:18px;height:18px;"><circle cx="11" cy="11" r="8"/><path d="M21 21l-4.35-4.35"/></svg>
+            <span>Cerca</span>
+          </button>
+          ${this.hasSearched ? `
+            <button class="btn btn-ghost" id="spudorata-reset-cache-btn" style="height:42px; font-size:0.85rem; color:var(--accent-primary);" title="Resetta la cache e la ricerca">
+              Azzera cache
+            </button>
+          ` : ''}
+        </div>
+      </div>
+
+      <!-- Batch Actions Bar -->
+      <div class="batch-bar" id="batch-bar">
+        <div style="display:flex; align-items:center; gap:var(--space-sm);">
+          <span class="batch-count" id="batch-count">0 selezionati</span>
+          <button class="btn btn-ghost btn-xs" id="batch-select-all">Seleziona visibili</button>
+          <button class="btn btn-ghost btn-xs" id="batch-copy-tns" style="margin-left: 8px;">Copia numeri</button>
+        </div>
+        <div class="filter-group">
+          <span class="filter-label">Stato</span>
+          <select class="filter-select" id="batch-state">
+            <option value="">—</option>
+            ${(App.lookups.states || []).map(s => `<option value="${s.id}">${s.name}</option>`).join('')}
+          </select>
+        </div>
+        <div class="filter-group" style="position:relative;">
+          <span class="filter-label">Coda</span>
+          <input type="text" class="form-input filter-select" id="batch-queue-search" placeholder="Cerca coda..." autocomplete="off" style="width:180px; padding: 4px 8px; font-family: inherit; font-size: 0.85rem;" />
+          <input type="hidden" id="batch-queue" />
+          <div id="batch-queue-suggestions" class="autocomplete-suggestions" style="display:none; top: 100%; left: 0; min-width: 480px; width: max-content; max-width: 85vw; z-index: 1001;"></div>
+        </div>
+        <div class="filter-group">
+          <span class="filter-label">Owner</span>
+          <select class="filter-select" id="batch-owner">
+            <option value="">—</option>
+            ${(App.lookups.users || []).map(u => `<option value="${u.id}">${u.first_name} ${u.last_name}</option>`).join('')}
+          </select>
+        </div>
+        <div class="filter-group">
+          <span class="filter-label">Responsabile</span>
+          <select class="filter-select" id="batch-responsible">
+            <option value="">—</option>
+            ${(App.lookups.users || []).map(u => `<option value="${u.id}">${u.first_name} ${u.last_name}</option>`).join('')}
+          </select>
+        </div>
+        ${(App.lookups.types || []).length > 0 ? `
+          <div class="filter-group">
+            <span class="filter-label">Tipo</span>
+            <select class="filter-select" id="batch-type">
+              <option value="">—</option>
+              ${App.lookups.types.map(t => `<option value="${t.id}">${t.name}</option>`).join('')}
+            </select>
+          </div>
+        ` : ''}
+        <button class="btn btn-primary btn-sm" id="batch-apply">Applica</button>
+        <button class="btn btn-primary btn-sm" id="batch-add-group" disabled style="background: var(--accent-primary); border-color: var(--accent-primary); margin-left: 8px;">Aggiungi a gruppo</button>
+        <button class="btn btn-primary btn-sm" id="batch-merge" disabled style="background: rgba(160, 65, 71, 0.32); border-color: var(--accent-primary); color: var(--text-primary); margin-left: 8px;">Unisci Selezionati</button>
+        <button class="btn btn-primary btn-sm" id="batch-open-tabs" disabled style="background: var(--accent-primary); border-color: var(--accent-primary); margin-left: 8px;">Apri ticket in schede</button>
+        <button class="btn btn-ghost btn-xs" id="batch-cancel">Annulla</button>
+      </div>
+
+      <!-- Filters Bar (Operates 100% Client-Side in Memory) -->
+      ${Filters.renderBar(App.lookups)}
+
+      <!-- Results Container -->
+      <div id="spudorata-results-area">
+        ${this.hasSearched ? '' : `
+          <div class="empty-state" style="padding: 40px var(--space-lg); background:var(--bg-card); border-radius:var(--radius-lg); border:1px dashed var(--border-subtle);">
+            <div class="empty-state-icon">🔍</div>
+            <div class="empty-state-text">Nessuna ricerca effettuata</div>
+            <div class="empty-state-sub">Scrivi una parola nel campo in alto e clicca su "Cerca" per caricare i risultati in cache locale.</div>
+          </div>
+        `}
+      </div>
+    `;
+  },
+
+  async executeSearch(query) {
+    if (!query) {
+      Toast.error('Inserisci un termine di ricerca');
+      return;
+    }
+
+    this.searchTerm = query;
+    this.isFetching = true;
+
+    const resultsArea = document.getElementById('spudorata-results-area');
+    if (resultsArea) {
+      resultsArea.innerHTML = `
+        <div class="loading-screen" style="padding: 60px 0;">
+          <div class="spinner"></div>
+          <p>Ricerca testuale nel server in corso per "${App.escapeHtml(query)}"...</p>
+        </div>
+      `;
+    }
+
+    try {
+      const data = await App.api(`/api/tickets?search=${encodeURIComponent(query)}&per_page=2000`);
+      this.cachedTickets = data.tickets || [];
+      this.hasSearched = true;
+      this.currentPage = 1;
+      this.selectedIds.clear();
+      this.selectedOrder = [];
+
+      Toast.success(`${this.cachedTickets.length} ticket caricati in cache locale per "${query}"`);
+      this.renderContainer(document.getElementById('view-container'));
+      this.bindEvents();
+      this.renderLocalResults();
+    } catch (err) {
+      console.error(err);
+      Toast.error('Errore durante la ricerca testuale: ' + err.message);
+      if (resultsArea) {
+        resultsArea.innerHTML = `
+          <div class="empty-state">
+            <div class="empty-state-icon">⚠️</div>
+            <div class="empty-state-text">Errore durante la ricerca</div>
+            <div class="empty-state-sub">${App.escapeHtml(err.message)}</div>
+          </div>
+        `;
+      }
+    } finally {
+      this.isFetching = false;
+    }
+  },
+
+  renderLocalResults() {
+    const resultsArea = document.getElementById('spudorata-results-area');
+    if (!resultsArea || !this.hasSearched) return;
+
+    if (!this.cachedTickets || this.cachedTickets.length === 0) {
+      resultsArea.innerHTML = `
+        <div class="empty-state" style="padding: 40px var(--space-lg); background:var(--bg-card); border-radius:var(--radius-lg);">
+          <div class="empty-state-icon">📭</div>
+          <div class="empty-state-text">Nessun risultato trovato</div>
+          <div class="empty-state-sub">Nessun ticket corrisponde alla ricerca "${App.escapeHtml(this.searchTerm)}".</div>
+        </div>
+      `;
+      return;
+    }
+
+    const filtered = this.getFilteredTickets();
+    const total = filtered.length;
+    const totalPages = Math.ceil(total / this.perPage) || 1;
+
+    if (this.currentPage > totalPages) {
+      this.currentPage = 1;
+    }
+
+    const cacheInfo = document.getElementById('spudorata-cache-info');
+    if (cacheInfo) {
+      cacheInfo.innerHTML = `
+        <span class="badge" style="background:rgba(16,112,202,0.15); color:var(--accent-primary); padding:4px 10px; border-radius:var(--radius-full); font-weight:600;">
+          ⚡ Cache locale: ${total} visibil${total === 1 ? 'o' : 'i'} su ${this.cachedTickets.length} caricati
+        </span>
+      `;
+    }
+
+    const sorted = this.sortTickets(filtered);
+
+    const startIndex = (this.currentPage - 1) * this.perPage;
+    const paginatedTickets = sorted.slice(startIndex, startIndex + this.perPage);
+
+    resultsArea.innerHTML = `
+      <!-- Pagination Top -->
+      ${this.renderPagination(this.currentPage, this.perPage, total, totalPages, true)}
+
+      <!-- Ticket Table -->
+      <div class="ticket-table-wrapper">
+        <table class="ticket-table" id="ticket-table">
+          <thead>
+            <tr>
+              <th style="width: 75px;" class="sortable ${this.sortBy === 'tn' ? (this.sortDir === 'ASC' ? 'sort-asc' : 'sort-desc') : ''}" data-sort="tn">N°</th>
+              <th style="width: 125px;" class="sortable ${this.sortBy === 'create_time' ? (this.sortDir === 'ASC' ? 'sort-asc' : 'sort-desc') : ''}" data-sort="create_time">Creato</th>
+              <th style="width: 90px;" class="sortable ${this.sortBy === 'state' ? (this.sortDir === 'ASC' ? 'sort-asc' : 'sort-desc') : ''}" data-sort="state">Stato</th>
+              <th class="sortable ${this.sortBy === 'title' ? (this.sortDir === 'ASC' ? 'sort-asc' : 'sort-desc') : ''}" data-sort="title">Titolo</th>
+              <th style="width: 130px;" class="sortable ${this.sortBy === 'queue' ? (this.sortDir === 'ASC' ? 'sort-asc' : 'sort-desc') : ''}" data-sort="queue">Coda</th>
+              <th style="width: 120px;">Owner</th>
+              <th style="width: 140px;">Cliente</th>
+              <th style="width: 80px;" class="sortable ${this.sortBy === 'priority' ? (this.sortDir === 'ASC' ? 'sort-asc' : 'sort-desc') : ''}" data-sort="priority">Priorità</th>
+            </tr>
+          </thead>
+          <tbody>
+            ${paginatedTickets.length > 0 ? paginatedTickets.map(t => {
+              const displayQueue = t.queue_name.includes('::') ? t.queue_name.split('::').pop() : t.queue_name;
+              const shortQueue = displayQueue.length > 15 ? displayQueue.substring(0, 12) + '...' : displayQueue;
+              return `
+                <tr data-ticket-id="${t.id}" class="${this.selectedIds.has(String(t.id)) ? 'selected' : ''} ${this.selectedOrder[0] === String(t.id) ? 'first-selected' : ''}" style="cursor:pointer;">
+                  <td>
+                    <span class="ticket-tn" style="display:inline-flex; align-items:center;">
+                      <span class="copy-ticket-btn" data-tn="${t.tn}" style="cursor: pointer; font-size: 0.82rem; display: inline-flex; align-items: center; margin-right: 4px;" onclick="event.stopPropagation();" title="Copia numero ticket">📋</span>
+                      <a href="#/tickets/${t.id}" class="ticket-tn-link" onclick="event.stopPropagation()">${t.tn}</a>
+                      <button class="open-tab-btn" data-id="${t.id}" data-tn="${t.tn}" data-title="${App.escapeHtml(t.title || '')}" onclick="App.openTab(${t.id}, '${t.tn}', this.dataset.title); event.stopPropagation();" title="Apri in scheda" style="display:inline-flex; align-items:center; justify-content:center; width:16px; height:16px; background:var(--accent-primary); color:#fff; border:none; border-radius:50%; font-size:10px; font-weight:800; font-family:sans-serif; margin-left:6px; cursor:pointer; line-height:16px;">+</button>
+                    </span>
+                  </td>
+                  <td style="color:var(--text-tertiary);font-size:0.78rem;">${App.formatDateTime(t.create_time)}</td>
+                  <td>
+                    <span class="badge badge-state" data-state-type="${App.escapeHtml(t.state_type || '')}">
+                      ${App.escapeHtml(t.state_name)}
+                    </span>
+                  </td>
+                  <td>
+                    <a href="#/tickets/${t.id}" class="ticket-title-link" onclick="event.stopPropagation()">${App.escapeHtml(t.title)}</a>
+                  </td>
+                  <td>
+                    <span class="ticket-queue" title="${App.escapeHtml(t.queue_name)}">${App.escapeHtml(shortQueue)}</span>
+                  </td>
+                  <td style="font-size:0.82rem;color:var(--text-secondary);">
+                    ${t.owner_first ? `${App.escapeHtml(t.owner_first)} ${App.escapeHtml(t.owner_last || '')}` : '—'}
+                  </td>
+                  <td style="font-size:0.82rem;color:var(--text-secondary);">
+                    ${t.customer_first ? `${App.escapeHtml(t.customer_first)} ${App.escapeHtml(t.customer_last || '')}` : (t.customer_id || '—')}
+                  </td>
+                  <td>
+                    <span class="badge badge-priority" data-priority="${App.escapeHtml(t.priority_name || '')}">
+                      ${App.escapeHtml(t.priority_name)}
+                    </span>
+                  </td>
+                </tr>
+              `;
+            }).join('') : `
+              <tr>
+                <td colspan="8" style="text-align:center; padding: 30px; color: var(--text-tertiary);">
+                  Nessun ticket corrisponde ai filtri selezionati sulla cache locale.
+                </td>
+              </tr>
+            `}
+          </tbody>
+        </table>
+      </div>
+
+      <!-- Pagination Bottom -->
+      ${this.renderPagination(this.currentPage, this.perPage, total, totalPages, false)}
+    `;
+
+    this.bindTableEvents();
+    this.updateBatchBar();
+  },
+
+  getFilteredTickets() {
+    if (!this.cachedTickets) return [];
+    let list = [...this.cachedTickets];
+    const s = Filters.state;
+
+    if (s.state_id) {
+      const selectedStates = String(s.state_id).split(',').filter(Boolean);
+      list = list.filter(t => selectedStates.includes(String(t.ticket_state_id)));
+    }
+    if (s.queue_id) {
+      const selectedQueues = String(s.queue_id).split(',').filter(Boolean);
+      list = list.filter(t => selectedQueues.includes(String(t.queue_id)));
+    }
+    if (s.priority_id) {
+      const selectedPriorities = String(s.priority_id).split(',').filter(Boolean);
+      list = list.filter(t => selectedPriorities.includes(String(t.ticket_priority_id)));
+    }
+    if (s.user_id) {
+      const selectedUsers = String(s.user_id).split(',').filter(Boolean);
+      list = list.filter(t => selectedUsers.includes(String(t.user_id)));
+    }
+    if (s.responsible_user_id) {
+      list = list.filter(t => String(t.responsible_user_id) === String(s.responsible_user_id));
+    }
+    if (s.type_id) {
+      list = list.filter(t => String(t.type_id) === String(s.type_id));
+    }
+    if (s.customer_user_id) {
+      list = list.filter(t => String(t.customer_user_id || '').toLowerCase() === String(s.customer_user_id).toLowerCase());
+    }
+    if (s.customer_id) {
+      list = list.filter(t => String(t.customer_id || '').toLowerCase() === String(s.customer_id).toLowerCase());
+    }
+    if (s.date_from) {
+      const fromDate = new Date(s.date_from);
+      list = list.filter(t => new Date(t.create_time) >= fromDate);
+    }
+    if (s.date_to) {
+      const toDate = new Date(s.date_to + 'T23:59:59');
+      list = list.filter(t => new Date(t.create_time) <= toDate);
+    }
+
+    return list;
+  },
+
+  sortTickets(tickets) {
+    const list = [...tickets];
+    const key = this.sortBy;
+    const isAsc = this.sortDir === 'ASC';
+
+    list.sort((a, b) => {
+      let valA, valB;
+      if (key === 'queue') {
+        valA = a.queue_name || '';
+        valB = b.queue_name || '';
+      } else if (key === 'state') {
+        valA = a.state_name || '';
+        valB = b.state_name || '';
+      } else if (key === 'priority') {
+        valA = a.ticket_priority_id || 0;
+        valB = b.ticket_priority_id || 0;
+      } else {
+        valA = a[key] || '';
+        valB = b[key] || '';
+      }
+
+      if (typeof valA === 'string') {
+        return isAsc ? valA.localeCompare(valB, 'it', { sensitivity: 'base' }) : valB.localeCompare(valA, 'it', { sensitivity: 'base' });
+      }
+      return isAsc ? valA - valB : valB - valA;
+    });
+
+    return list;
+  },
+
+  renderPagination(current, perPage, total, totalPages, isTop = false) {
+    return `
+      <div class="pagination" style="${isTop ? 'margin-bottom:var(--space-md);' : 'margin-top:var(--space-md);'} align-items:center; justify-content:space-between; display:flex;">
+        <div class="pagination-info" style="font-size:0.82rem; color:var(--text-tertiary);">
+          Mostrati ${Math.min(total, (current - 1) * perPage + 1)}-${Math.min(total, current * perPage)} di ${total} ticket
+        </div>
+        <div class="pagination-buttons" style="display:flex; gap:4px;">
+          <button class="pagination-btn spudorata-page-btn" data-page="${Math.max(1, current - 1)}" ${current === 1 ? 'disabled' : ''}>&laquo;</button>
+          ${this.renderPageNumbers(current, totalPages)}
+          <button class="pagination-btn spudorata-page-btn" data-page="${Math.min(totalPages, current + 1)}" ${current === totalPages ? 'disabled' : ''}>&raquo;</button>
+        </div>
+      </div>
+    `;
+  },
+
+  renderPageNumbers(current, totalPages) {
+    const pages = [];
+    const start = Math.max(1, current - 2);
+    const end = Math.min(totalPages, current + 2);
+    for (let i = start; i <= end; i++) {
+      pages.push(`<button class="pagination-btn spudorata-page-btn ${i === current ? 'active' : ''}" data-page="${i}">${i}</button>`);
+    }
+    return pages.join('');
+  },
+
+  bindEvents() {
+    const searchInput = document.getElementById('spudorata-search-input');
+    const searchBtn = document.getElementById('spudorata-search-btn');
+    const clearBtn = document.getElementById('spudorata-input-clear');
+    const resetCacheBtn = document.getElementById('spudorata-reset-cache-btn');
+
+    if (searchInput) {
+      searchInput.addEventListener('input', () => {
+        if (clearBtn) clearBtn.style.display = searchInput.value.trim() ? 'flex' : 'none';
+      });
+
+      searchInput.addEventListener('keydown', (e) => {
+        if (e.key === 'Enter') {
+          e.preventDefault();
+          this.executeSearch(searchInput.value.trim());
+        }
+      });
+    }
+
+    if (searchBtn) {
+      searchBtn.addEventListener('click', () => {
+        if (searchInput) this.executeSearch(searchInput.value.trim());
+      });
+    }
+
+    if (clearBtn) {
+      clearBtn.addEventListener('click', () => {
+        if (searchInput) searchInput.value = '';
+        clearBtn.style.display = 'none';
+        searchInput.focus();
+      });
+    }
+
+    if (resetCacheBtn) {
+      resetCacheBtn.addEventListener('click', () => {
+        this.invalidateCache();
+        if (searchInput) searchInput.value = '';
+        Filters.reset();
+        this.renderContainer(document.getElementById('view-container'));
+        this.bindEvents();
+      });
+    }
+
+    Filters.bindEvents(() => {
+      this.currentPage = 1;
+      this.renderLocalResults();
+    });
+
+    const batchApply = document.getElementById('batch-apply');
+    if (batchApply) batchApply.addEventListener('click', () => this.applyBatch());
+
+    const batchMerge = document.getElementById('batch-merge');
+    if (batchMerge) batchMerge.addEventListener('click', () => this.mergeBatch());
+
+    const batchOpenTabs = document.getElementById('batch-open-tabs');
+    if (batchOpenTabs) batchOpenTabs.addEventListener('click', () => this.openBatchInTabs());
+
+    const batchCopyTns = document.getElementById('batch-copy-tns');
+    if (batchCopyTns) batchCopyTns.addEventListener('click', () => this.copySelectedTns());
+
+    const batchSelectAll = document.getElementById('batch-select-all');
+    if (batchSelectAll) batchSelectAll.addEventListener('click', () => this.selectAllVisible());
+
+    const batchCancel = document.getElementById('batch-cancel');
+    if (batchCancel) batchCancel.addEventListener('click', () => this.cancelBatchSelection());
+
+    const batchQueueSearchInput = document.getElementById('batch-queue-search');
+    const batchQueueSuggestionsDiv = document.getElementById('batch-queue-suggestions');
+    const batchQueueIdInput = document.getElementById('batch-queue');
+    if (batchQueueSearchInput) {
+      batchQueueSearchInput.addEventListener('input', async () => {
+        const q = batchQueueSearchInput.value.trim();
+        try {
+          const queues = await App.api(`/api/queues/search?q=${encodeURIComponent(q)}`);
+          if (queues.length === 0) {
+            batchQueueSuggestionsDiv.innerHTML = '<div class="autocomplete-suggestion-item" style="color:var(--text-muted); cursor:default;">Nessuna coda trovata</div>';
+          } else {
+            batchQueueSuggestionsDiv.innerHTML = queues.map(queue => `
+              <div class="autocomplete-suggestion-item" data-id="${queue.id}" data-name="${App.escapeHtml(queue.name)}">
+                <strong>${App.escapeHtml(queue.name)}</strong>
+              </div>
+            `).join('');
+          }
+          batchQueueSuggestionsDiv.style.display = 'block';
+          batchQueueSuggestionsDiv.querySelectorAll('.autocomplete-suggestion-item').forEach(item => {
+            item.addEventListener('click', () => {
+              batchQueueSearchInput.value = item.dataset.name;
+              if (batchQueueIdInput) batchQueueIdInput.value = item.dataset.id;
+              batchQueueSuggestionsDiv.style.display = 'none';
+            });
+          });
+        } catch (err) { console.error(err); }
+      });
+      batchQueueSearchInput.addEventListener('focus', () => {
+        batchQueueSearchInput.value = '';
+        if (batchQueueIdInput) batchQueueIdInput.value = '';
+        batchQueueSearchInput.dispatchEvent(new Event('input'));
+      });
+    }
+
+    document.addEventListener('click', (e) => {
+      if (batchQueueSearchInput && e.target !== batchQueueSearchInput && e.target !== batchQueueSuggestionsDiv) {
+        if (batchQueueSuggestionsDiv) batchQueueSuggestionsDiv.style.display = 'none';
+      }
+    });
+  },
+
+  bindTableEvents() {
+    document.querySelectorAll('#spudorata-results-area th.sortable').forEach(th => {
+      th.addEventListener('click', () => {
+        const sortKey = th.dataset.sort;
+        if (this.sortBy === sortKey) {
+          this.sortDir = this.sortDir === 'ASC' ? 'DESC' : 'ASC';
+        } else {
+          this.sortBy = sortKey;
+          this.sortDir = 'DESC';
+        }
+        this.renderLocalResults();
+      });
+    });
+
+    document.querySelectorAll('.spudorata-page-btn').forEach(btn => {
+      btn.addEventListener('click', () => {
+        const page = parseInt(btn.dataset.page, 10);
+        if (!isNaN(page) && page > 0) {
+          this.currentPage = page;
+          this.renderLocalResults();
+        }
+      });
+    });
+
+    document.querySelectorAll('#spudorata-results-area tr[data-ticket-id]').forEach(row => {
+      row.addEventListener('click', (e) => {
+        if (e.target.closest('.ticket-tn-link') || e.target.closest('.ticket-title-link') || e.target.closest('.copy-ticket-btn') || e.target.closest('.open-tab-btn')) {
+          return;
+        }
+
+        const id = String(row.dataset.ticketId);
+        if (this.selectedIds.has(id)) {
+          this.selectedIds.delete(id);
+          this.selectedOrder = this.selectedOrder.filter(x => x !== id);
+        } else {
+          this.selectedIds.add(id);
+          this.selectedOrder.push(id);
+        }
+
+        document.querySelectorAll('#spudorata-results-area tr[data-ticket-id]').forEach(tr => {
+          const trId = String(tr.dataset.ticketId);
+          if (this.selectedIds.has(trId)) tr.classList.add('selected');
+          else tr.classList.remove('selected');
+          if (this.selectedOrder[0] === trId) tr.classList.add('first-selected');
+          else tr.classList.remove('first-selected');
+        });
+
+        this.updateBatchBar();
+      });
+    });
+
+    document.querySelectorAll('.copy-ticket-btn').forEach(btn => {
+      btn.addEventListener('click', (e) => {
+        e.stopPropagation();
+        const tn = btn.dataset.tn;
+        if (tn) {
+          navigator.clipboard.writeText(tn).then(() => {
+            Toast.success(`Numero ticket ${tn} copiato!`);
+          }).catch(err => Toast.error('Errore durante la copia: ' + err.message));
+        }
+      });
+    });
+  },
+
+  updateBatchBar() {
+    const countEl = document.getElementById('batch-count');
+    const addGroupBtn = document.getElementById('batch-add-group');
+    const mergeBtn = document.getElementById('batch-merge');
+    const openTabsBtn = document.getElementById('batch-open-tabs');
+
+    const count = this.selectedIds.size;
+    if (countEl) countEl.textContent = `${count} selezionat${count === 1 ? 'o' : 'i'}`;
+    if (addGroupBtn) addGroupBtn.disabled = count === 0;
+    if (mergeBtn) mergeBtn.disabled = count < 2;
+    if (openTabsBtn) openTabsBtn.disabled = count === 0;
+  },
+
+  selectAllVisible() {
+    document.querySelectorAll('#spudorata-results-area tr[data-ticket-id]').forEach(row => {
+      const id = String(row.dataset.ticketId);
+      if (!this.selectedIds.has(id)) {
+        this.selectedIds.add(id);
+        this.selectedOrder.push(id);
+      }
+    });
+
+    document.querySelectorAll('#spudorata-results-area tr[data-ticket-id]').forEach(tr => {
+      const trId = String(tr.dataset.ticketId);
+      tr.classList.add('selected');
+      if (this.selectedOrder[0] === trId) tr.classList.add('first-selected');
+      else tr.classList.remove('first-selected');
+    });
+
+    this.updateBatchBar();
+  },
+
+  cancelBatchSelection() {
+    this.selectedIds.clear();
+    this.selectedOrder = [];
+    document.querySelectorAll('#spudorata-results-area tr').forEach(tr => {
+      tr.classList.remove('selected');
+      tr.classList.remove('first-selected');
+    });
+    this.updateBatchBar();
+  },
+
+  copySelectedTns() {
+    const selectedTns = [];
+    this.selectedIds.forEach(id => {
+      const row = document.querySelector(`#spudorata-results-area tr[data-ticket-id="${id}"]`);
+      if (row) {
+        const tnLink = row.querySelector('.ticket-tn-link');
+        if (tnLink) selectedTns.push(tnLink.textContent.trim());
+      }
+    });
+    if (selectedTns.length > 0) {
+      navigator.clipboard.writeText(selectedTns.join('\n')).then(() => {
+        Toast.success(`${selectedTns.length} numeri ticket copiati!`);
+      }).catch(err => Toast.error('Errore durante la copia: ' + err.message));
+    }
+  },
+
+  openBatchInTabs() {
+    let count = 0;
+    this.selectedOrder.forEach(id => {
+      const row = document.querySelector(`#spudorata-results-area tr[data-ticket-id="${id}"]`);
+      if (row) {
+        const tn = row.querySelector('.ticket-tn-link')?.textContent.trim() || id;
+        const title = row.querySelector('.ticket-title-link')?.textContent.trim() || '';
+        App.openTab(parseInt(id), tn, title);
+        count++;
+      }
+    });
+    if (count > 0) {
+      Toast.success(`${count} ticket aperti in nuove schede!`);
+      this.cancelBatchSelection();
+    }
+  },
+
+  async applyBatch() {
+    if (this.selectedIds.size === 0) {
+      Toast.error('Seleziona almeno un ticket per applicare le modifiche');
+      return;
+    }
+
+    const updates = {};
+    const stateVal = document.getElementById('batch-state')?.value;
+    const queueVal = document.getElementById('batch-queue')?.value;
+    const ownerVal = document.getElementById('batch-owner')?.value;
+    const responsibleVal = document.getElementById('batch-responsible')?.value;
+    const typeVal = document.getElementById('batch-type')?.value;
+
+    if (stateVal) updates.ticket_state_id = parseInt(stateVal);
+    if (queueVal) updates.queue_id = parseInt(queueVal);
+    if (ownerVal) updates.user_id = parseInt(ownerVal);
+    if (responsibleVal) updates.responsible_user_id = parseInt(responsibleVal);
+    if (typeVal) updates.type_id = parseInt(typeVal);
+
+    if (Object.keys(updates).length === 0) {
+      Toast.error('Seleziona almeno un campo da modificare dalla barra');
+      return;
+    }
+
+    try {
+      const ticketIds = Array.from(this.selectedIds).map(id => parseInt(id));
+      const res = await App.api('/api/tickets/batch', {
+        method: 'POST',
+        body: JSON.stringify({ ticketIds, updates })
+      });
+
+      Toast.success(res.message || 'Ticket aggiornati con successo');
+      
+      if (this.cachedTickets) {
+        this.cachedTickets.forEach(t => {
+          if (this.selectedIds.has(String(t.id))) {
+            if (updates.ticket_state_id) {
+              t.ticket_state_id = updates.ticket_state_id;
+              const foundState = App.lookups.states.find(s => s.id === updates.ticket_state_id);
+              if (foundState) t.state_name = foundState.name;
+            }
+            if (updates.queue_id) {
+              t.queue_id = updates.queue_id;
+              const foundQueue = App.lookups.queues.find(q => q.id === updates.queue_id);
+              if (foundQueue) t.queue_name = foundQueue.name;
+            }
+            if (updates.user_id) {
+              t.user_id = updates.user_id;
+              const foundUser = App.lookups.users.find(u => u.id === updates.user_id);
+              if (foundUser) {
+                t.owner_first = foundUser.first_name;
+                t.owner_last = foundUser.last_name;
+              }
+            }
+          }
+        });
+      }
+
+      this.cancelBatchSelection();
+      this.renderLocalResults();
+    } catch (err) {
+      Toast.error('Errore aggiornamento batch: ' + err.message);
+    }
+  },
+
+  async mergeBatch() {
+    if (this.selectedOrder.length < 2) return;
+
+    const targetId = this.selectedOrder[0];
+    const sourceIds = this.selectedOrder.slice(1);
+
+    const targetRow = document.querySelector(`#spudorata-results-area tr[data-ticket-id="${targetId}"]`);
+    const targetTn = targetRow ? targetRow.querySelector('.ticket-tn-link').textContent.trim() : targetId;
+
+    const sourceTns = sourceIds.map(id => {
+      const row = document.querySelector(`#spudorata-results-area tr[data-ticket-id="${id}"]`);
+      return row ? row.querySelector('.ticket-tn-link').textContent.trim() : `#${id}`;
+    });
+
+    const confirmed = await App.confirm('Unione Ticket', `Sei sicuro di voler unire i ticket ${sourceTns.join(', ')} nel ticket principale #${targetTn}?`);
+    if (!confirmed) return;
+
+    try {
+      const res = await App.api('/api/tickets/merge', {
+        method: 'POST',
+        body: JSON.stringify({
+          targetId: parseInt(targetId),
+          sourceIds: sourceIds.map(x => parseInt(x))
+        })
+      });
+
+      Toast.success(res.message || 'Ticket uniti con successo');
+      
+      if (this.cachedTickets) {
+        this.cachedTickets.forEach(t => {
+          if (sourceIds.includes(String(t.id))) {
+            t.ticket_state_id = 9;
+            t.state_name = 'merged';
+            t.state_type = 'merged';
+          }
+        });
+      }
+
+      this.cancelBatchSelection();
+      this.renderLocalResults();
+    } catch (err) {
+      Toast.error('Errore durante l\'unione: ' + err.message);
+    }
+  }
+};
@@ -135,7 +135,7 @@ const TicketCreateView = {
              <label class="form-label">Coda <span class="required">*</span></label>
              <input type="text" class="form-input" id="create-queue-search" placeholder="Cerca coda..." autocomplete="off" />
              <input type="hidden" id="create-queue" />
-              <div id="queue-suggestions" class="autocomplete-suggestions" style="display:none; width: 450px; max-width: 600px; z-index: 1005;"></div>
+              <div id="queue-suggestions" class="autocomplete-suggestions" style="display:none; min-width: 500px; width: max-content; max-width: 85vw; z-index: 1005;"></div>
            </div>

            <div class="form-group">
@@ -204,7 +204,7 @@ const TicketDetailView = {
                  <label class="quick-edit-label">Coda</label>
                  <input type="text" class="quick-edit-select" id="qe-queue-search" placeholder="Cerca coda..." autocomplete="off" value="${App.escapeHtml(ticket.queue_name || '')}" style="background-image: none; cursor: text;" />
                  <input type="hidden" id="qe-queue" data-field="queue_id" value="${ticket.queue_id || ''}" />
-                  <div id="qe-queue-suggestions" class="autocomplete-suggestions" style="display:none; width: 800px; max-width: 800px; z-index: 1005;"></div>
+                  <div id="qe-queue-suggestions" class="autocomplete-suggestions" style="display:none; min-width: 500px; width: max-content; max-width: 85vw; z-index: 1005;"></div>
                </div>
                <div class="quick-edit-field">
                  <label class="quick-edit-label">Owner</label>
@@ -125,9 +125,9 @@ const TicketListView = {
        </div>
        <div class="filter-group" style="position:relative;">
          <span class="filter-label">Coda</span>
-          <input type="text" class="form-input filter-select" id="batch-queue-search" placeholder="Cerca coda..." autocomplete="off" style="width:160px; padding: 4px 8px; font-family: inherit; font-size: 0.85rem;" />
+          <input type="text" class="form-input filter-select" id="batch-queue-search" placeholder="Cerca coda..." autocomplete="off" style="width:180px; padding: 4px 8px; font-family: inherit; font-size: 0.85rem;" />
          <input type="hidden" id="batch-queue" />
-          <div id="batch-queue-suggestions" class="autocomplete-suggestions" style="display:none; top: 100%; left: 0; width: 280px; z-index: 1001;"></div>
+          <div id="batch-queue-suggestions" class="autocomplete-suggestions" style="display:none; top: 100%; left: 0; min-width: 480px; width: max-content; max-width: 85vw; z-index: 1001;"></div>
        </div>
        <div class="filter-group">
          <span class="filter-label">Owner</span>