fix: visualizzazione delle immagini nelle note e mail inviate. fix: corretto veramente problema del fusorario delle mail. feat: tooltip fullscreen per le immagini.

routes/tickets.js

@@ -3,6 +3,13 @@ const router = express.Router();
 const pool = require('../db');
 const { db, logAttivita } = require('../activityDb');
 
+// Helper to get local timestamp in YYYY-MM-DD HH:mm:ss format
+function getLocalTimestamp() {
+  const d = new Date();
+  const pad = (n) => String(n).padStart(2, '0');
+  return `${d.getFullYear()}-${pad(d.getMonth() + 1)}-${pad(d.getDate())} ${pad(d.getHours())}:${pad(d.getMinutes())}:${pad(d.getSeconds())}`;
+}
+
 // Helper: resolve agent name from DB (best-effort, non-blocking)
 async function resolveAgentName(agentId) {
   try {
@@ -427,7 +434,7 @@ router.get('/:id', async (req, res) => {
 
     // Fetch attachments metadata for all articles in the ticket
     const attachmentsResult = await pool.query(
-      `SELECT id, article_id, filename, content_size, content_type, disposition
+      `SELECT id, article_id, filename, content_size, content_type, disposition, content_id
        FROM article_data_mime_attachment
        WHERE article_id IN (
          SELECT id FROM article WHERE ticket_id = $1
@@ -1238,6 +1245,8 @@ router.post('/:id/articles', async (req, res) => {
     );
     const channelId = channelResult.rows.length > 0 ? channelResult.rows[0].id : 1;
 
+    const localNow = getLocalTimestamp();
+
     // Create article
     const articleResult = await client.query(
       `INSERT INTO article (
@@ -1245,9 +1254,9 @@ router.post('/:id/articles', async (req, res) => {
          is_visible_for_customer, search_index_needs_rebuild,
          create_time, create_by, change_time, change_by
        ) VALUES (
-         $1, $2, $3, $4, 1, NOW(), $5, NOW(), $5
+         $1, $2, $3, $4, 1, $5, $6, $5, $6
        ) RETURNING id`,
-      [id, senderTypeId, channelId, is_visible_for_customer ? 1 : 0, operatorId]
+      [id, senderTypeId, channelId, is_visible_for_customer ? 1 : 0, localNow, operatorId]
     );
 
     const articleId = articleResult.rows[0].id;
@@ -1269,9 +1278,9 @@ router.post('/:id/articles', async (req, res) => {
          $1, $2, '', '', '', '', $3, $4,
          '', '', '',
          $5, EXTRACT(EPOCH FROM NOW())::INTEGER, $6,
-         NOW(), $7, NOW(), $7
+         $7, $8, $7, $8
        )`,
-      [articleId, fromHeader, subject || 'Nota interna', body, contentType, contentPath, operatorId]
+      [articleId, fromHeader, subject || 'Nota interna', body, contentType, contentPath, localNow, operatorId]
     );
 
     // Create article_data_mime_attachment for OTRS CE HTML rendering (using file-1 and base64 encoded text)
@@ -1286,9 +1295,9 @@ router.post('/:id/articles', async (req, res) => {
          create_time, create_by, change_time, change_by
        ) VALUES (
          $1, 'file-1', $2, 'text/html; charset="utf-8"', '', $3,
-         NOW(), $4, NOW(), $4
+         $4, $5, $4, $5
        )`,
-      [articleId, String(contentSize), base64Body, operatorId]
+      [articleId, String(contentSize), base64Body, localNow, operatorId]
     );
 
     // Insert additional attachments if any
@@ -1299,14 +1308,15 @@ router.post('/:id/articles', async (req, res) => {
           `INSERT INTO article_data_mime_attachment (
              article_id, filename, content_size, content_type, disposition, content,
              create_time, create_by, change_time, change_by
-           ) VALUES ($1, $2, $3, $4, 'attachment', $5, NOW(), $6, NOW(), $6)`,
+           ) VALUES ($1, $2, $3, $4, 'attachment', $5, $7, $6, $7, $6)`,
           [
             articleId,
             att.filename,
             contentBuffer.length,
             att.content_type || 'application/octet-stream',
             att.content, // base64 string directly
-            operatorId
+            operatorId,
+            localNow
           ]
         );
       }
@@ -1320,16 +1330,15 @@ router.post('/:id/articles', async (req, res) => {
           `INSERT INTO time_accounting (
              ticket_id, article_id, time_unit,
              create_time, create_by, change_time, change_by
-           ) VALUES ($1, $2, $3, NOW(), $4, NOW(), $4)`,
-          [id, articleId, parsedTime, operatorId]
+           ) VALUES ($1, $2, $3, $5, $4, $5, $4)`,
+          [id, articleId, parsedTime, operatorId, localNow]
         );
       }
     }
 
-    // Update ticket change_time
     await client.query(
-      `UPDATE ticket SET change_time = NOW(), change_by = $1 WHERE id = $2`,
-      [operatorId, id]
+      `UPDATE ticket SET change_time = $1, change_by = $2 WHERE id = $3`,
+      [localNow, operatorId, id]
     );
 
     // Add history entry
@@ -1351,13 +1360,13 @@ router.post('/:id/articles', async (req, res) => {
          ) VALUES (
            $1, $2, $3, $4, $5, $6,
            $7, $8, $9,
-           NOW(), $10, NOW(), $10
+           $11, $10, $11, $10
          )`,
         [
           `%%`,
           htResult.rows[0].id, id, articleId, t.type_id || 1, t.queue_id,
           t.user_id, t.ticket_priority_id, t.ticket_state_id,
-          operatorId
+          operatorId, localNow
         ]
       );
     }