fix: visualizzazione delle immagini nelle note e mail inviate. fix: corretto veramente problema del fusorario delle mail. feat: tooltip fullscreen per le immagini.

public/js/views/ticketDetail.js

@@ -49,6 +49,41 @@ const TicketDetailView = {
     });
   },
 
+  openImageLightbox(src) {
+    let overlay = document.getElementById('image-lightbox-overlay');
+    if (!overlay) {
+      overlay = document.createElement('div');
+      overlay.id = 'image-lightbox-overlay';
+      overlay.style.cssText = `
+        position: fixed;
+        inset: 0;
+        z-index: 10000;
+        background: rgba(0, 0, 0, 0.85);
+        display: flex;
+        align-items: center;
+        justify-content: center;
+        cursor: zoom-out;
+        opacity: 0;
+        transition: opacity 0.2s ease;
+      `;
+      overlay.innerHTML = `
+        <img id="image-lightbox-img" style="max-width: 90vw; max-height: 90vh; border-radius: 4px; box-shadow: 0 8px 32px rgba(0,0,0,0.5); cursor: default; transition: transform 0.2s ease;" />
+      `;
+      overlay.addEventListener('click', () => {
+        overlay.style.opacity = '0';
+        setTimeout(() => overlay.remove(), 200);
+      });
+      overlay.querySelector('img').addEventListener('click', (e) => {
+        e.stopPropagation();
+      });
+      document.body.appendChild(overlay);
+    }
+    const imgEl = overlay.querySelector('img');
+    imgEl.src = src;
+    overlay.offsetHeight;
+    overlay.style.opacity = '1';
+  },
+
   async render(id) {
     this.ticketId = id;
     this.noteAttachments = [];
@@ -252,11 +287,33 @@ const TicketDetailView = {
               <div class="articles-timeline">
                 ${articles.length > 0 ? articles.map(a => {
         const hasHtml = (a.a_content_type || '').toLowerCase().includes('html') || a.a_body.includes('</') || a.a_body.includes('/>');
+        
+        let processedBody = a.a_body || '';
+        const articleAttachments = (attachments || []).filter(att => att.article_id === a.article_id);
+
+        if (hasHtml) {
+          articleAttachments.forEach(att => {
+            if (att.content_id) {
+              const cleanCid = att.content_id.replace(/[<>]/g, '').trim();
+              if (cleanCid) {
+                const escapedCid = cleanCid.replace(/[-\/\\^$*+?.()|[\]{}]/g, '\\$&');
+                const regex = new RegExp(`cid:<?${escapedCid}>?`, 'gi');
+                processedBody = processedBody.replace(regex, `/api/tickets/attachments/${att.id}`);
+              }
+            }
+            if (att.filename) {
+              const escapedFilename = att.filename.replace(/[-\/\\^$*+?.()|[\]{}]/g, '\\$&');
+              const regexFilename = new RegExp(`cid:<?${escapedFilename}>?`, 'gi');
+              processedBody = processedBody.replace(regexFilename, `/api/tickets/attachments/${att.id}`);
+            }
+          });
+        }
+
         const displayBody = this.htmlMode && hasHtml
-          ? `<iframe srcdoc="${a.a_body.replace(/"/g, '&quot;')}" style="width:100%; border:none; background:var(--bg-card); border-radius:var(--radius-md); min-height:220px; font-family:inherit; color-scheme: dark;"></iframe>`
+          ? `<iframe srcdoc="${processedBody.replace(/"/g, '&quot;')}" style="width:100%; border:none; background:var(--bg-card); border-radius:var(--radius-md); min-height:220px; font-family:inherit; color-scheme: dark;"></iframe>`
           : `<div class="article-body">${App.escapeHtml(a.a_body || '')}</div>`;
 
-        const articleAttachments = (attachments || []).filter(att => att.article_id === a.article_id && att.filename !== 'file-1' && att.filename !== 'file-2');
+        const visibleAttachments = articleAttachments.filter(att => att.filename !== 'file-1' && att.filename !== 'file-2');
 
         return `
                     <div class="article-card sender-${(a.sender_type || 'system').toLowerCase()}">
@@ -301,10 +358,10 @@ const TicketDetailView = {
                       ${a.a_subject ? `<div class="article-subject">${App.escapeHtml(a.a_subject)}</div>` : ''}
                       ${displayBody}
                       
-                      ${articleAttachments.length > 0 ? `
+                      ${visibleAttachments.length > 0 ? `
                         <div class="article-attachments">
-                          ${articleAttachments.map(att => `
+                          ${visibleAttachments.map(att => `
-                            <a href="/api/tickets/attachments/${att.id}" class="attachment-badge" target="_blank" download="${att.filename}">
+                            <a href="/api/tickets/attachments/${att.id}" class="attachment-badge" target="_blank" download="${att.filename}" data-is-image="${(att.content_type || '').startsWith('image/')}">
                               <span>📎</span>
                               <strong>${App.escapeHtml(att.filename)}</strong>
                               <span class="attachment-size">(${Math.round(att.content_size / 1024)} KB)</span>
@@ -882,7 +939,28 @@ const TicketDetailView = {
 
         if (window.EmailCompose) {
           const hasHtml = (article.a_content_type || '').toLowerCase().includes('html') || article.a_body.includes('</') || article.a_body.includes('/>');
-          const quotedBody = hasHtml ? article.a_body : App.escapeHtml(article.a_body || '').replace(/\n/g, '<br>');
+          
+          let processedQuoted = article.a_body || '';
+          if (hasHtml) {
+            const articleAttachments = (attachments || []).filter(att => att.article_id === article.article_id);
+            articleAttachments.forEach(att => {
+              if (att.content_id) {
+                const cleanCid = att.content_id.replace(/[<>]/g, '').trim();
+                if (cleanCid) {
+                  const escapedCid = cleanCid.replace(/[-\/\\^$*+?.()|[\]{}]/g, '\\$&');
+                  const regex = new RegExp(`cid:<?${escapedCid}>?`, 'gi');
+                  processedQuoted = processedQuoted.replace(regex, `/api/tickets/attachments/${att.id}`);
+                }
+              }
+              if (att.filename) {
+                const escapedFilename = att.filename.replace(/[-\/\\^$*+?.()|[\]{}]/g, '\\$&');
+                const regexFilename = new RegExp(`cid:<?${escapedFilename}>?`, 'gi');
+                processedQuoted = processedQuoted.replace(regexFilename, `/api/tickets/attachments/${att.id}`);
+              }
+            });
+          }
+
+          const quotedBody = hasHtml ? processedQuoted : App.escapeHtml(article.a_body || '').replace(/\n/g, '<br>');
           
           const initialBodyHtml = `
             <p><br></p>
@@ -1188,5 +1266,41 @@ const TicketDetailView = {
         }
       });
     }
+
+    // Inline image preview & lightbox binding
+    document.querySelectorAll('.articles-timeline iframe').forEach(iframe => {
+      const attachImageClick = () => {
+        try {
+          const doc = iframe.contentDocument || iframe.contentWindow.document;
+          if (doc) {
+            doc.querySelectorAll('img').forEach(img => {
+              img.style.cursor = 'zoom-in';
+              img.addEventListener('click', (e) => {
+                e.preventDefault();
+                this.openImageLightbox(img.src);
+              });
+            });
+          }
+        } catch (err) {
+          console.warn('Cannot attach click listeners to iframe images', err);
+        }
+      };
+
+      iframe.addEventListener('load', attachImageClick);
+      try {
+        const doc = iframe.contentDocument || iframe.contentWindow.document;
+        if (doc && doc.readyState === 'complete') {
+          attachImageClick();
+        }
+      } catch (_) {}
+    });
+
+    document.querySelectorAll('.attachment-badge[data-is-image="true"]').forEach(badge => {
+      badge.style.cursor = 'zoom-in';
+      badge.addEventListener('click', (e) => {
+        e.preventDefault();
+        this.openImageLightbox(badge.href);
+      });
+    });
   },
 };

routes/email.js

@@ -6,6 +6,13 @@ const pool = require('../db');
 const { db } = require('../activityDb');
 const { sendMail } = require('../utils/mailer');
 
+// Helper to get local timestamp in YYYY-MM-DD HH:mm:ss format
+function getLocalTimestamp() {
+  const d = new Date();
+  const pad = (n) => String(n).padStart(2, '0');
+  return `${d.getFullYear()}-${pad(d.getMonth() + 1)}-${pad(d.getDate())} ${pad(d.getHours())}:${pad(d.getMinutes())}:${pad(d.getSeconds())}`;
+}
+
 // ─── SIGNATURES ────────────────────────────────────────────────────────────────
 
 // GET /api/email/signatures — list signatures for a given agent
@@ -233,7 +240,15 @@ router.post('/send', async (req, res) => {
     let processedBodyHtml = bodyHtml;
     let cidCounter = 1;
     processedBodyHtml = bodyHtml.replace(/src="data:([^;]+);base64,([^"]+)"/g, (match, contentType, base64Data) => {
-      const cid = `inline-image-${Date.now()}-${cidCounter++}`;
+      let ext = 'png'; // default fallback
+      if (contentType) {
+        const parts = contentType.split('/');
+        if (parts.length === 2) {
+          ext = parts[1];
+          if (ext === 'jpeg') ext = 'jpg';
+        }
+      }
+      const cid = `inline-image-${Date.now()}-${cidCounter++}.${ext}`;
       extractedInlineImages.push({
         cid,
         content: base64Data,
@@ -273,15 +288,17 @@ router.post('/send', async (req, res) => {
 
       const toList = to.join(', ');
 
+      const localNow = getLocalTimestamp();
+
       // Insert article via DB metadata (Email channel=1, Visible to customer=1)
       const artInsert = await pool.query(`
         INSERT INTO article (
           ticket_id, article_sender_type_id, communication_channel_id,
           is_visible_for_customer, create_time, create_by, change_time, change_by
         ) VALUES (
-          $1, 1, 1, 1, NOW(), $2, NOW(), $2
+          $1, 1, 1, 1, $3, $2, $3, $2
         ) RETURNING id`,
-        [ticketId, agentId || 1]
+        [ticketId, agentId || 1, localNow]
       );
 
       const articleId = artInsert.rows[0]?.id;
@@ -290,8 +307,8 @@ router.post('/send', async (req, res) => {
         // Write standard HTML MIME data
         await pool.query(`
           INSERT INTO article_data_mime (article_id, a_from, a_to, a_cc, a_bcc, a_subject, a_body, a_content_type, a_message_id, incoming_time, create_time, create_by, change_time, change_by)
-          VALUES ($1, $2, $3, $4, $5, $6, $7, 'text/html; charset=utf-8', $8, $9, NOW(), $10, NOW(), $10)`,
+          VALUES ($1, $2, $3, $4, $5, $6, $7, 'text/html; charset=utf-8', $8, $9, $11, $10, $11, $10)`,
-          [articleId, aFrom, toList, cc.join(', '), bccList.join(', '), subject, processedBodyHtml, messageId, now, agentId || 1]
+          [articleId, aFrom, toList, cc.join(', '), bccList.join(', '), subject, processedBodyHtml, messageId, now, agentId || 1, localNow]
         );
 
         // Helper to strip HTML tags
@@ -314,8 +331,8 @@ router.post('/send', async (req, res) => {
         // 1. Write standard plain text version for client fallbacks
         await pool.query(`
           INSERT INTO article_data_mime_plain (article_id, body, create_time, create_by, change_time, change_by)
-          VALUES ($1, $2, NOW(), $3, NOW(), $3)`,
+          VALUES ($1, $2, $3, $4, $3, $4)`,
-          [articleId, plainBody, agentId || 1]
+          [articleId, plainBody, localNow, agentId || 1]
         );
 
         // 2. Populate OTRS fulltext search index (article_search_index)
@@ -372,7 +389,7 @@ router.post('/send', async (req, res) => {
                 article_id, filename, content_size, content_type,
                 content_id, disposition, content,
                 create_time, create_by, change_time, change_by
-              ) VALUES ($1, $2, $3, $4, $5, $6, $7, NOW(), $8, NOW(), $8)`,
+              ) VALUES ($1, $2, $3, $4, $5, $6, $7, $9, $8, $9, $8)`,
               [
                 articleId,
                 att.filename,
@@ -381,7 +398,8 @@ router.post('/send', async (req, res) => {
                 att.contentId,
                 att.disposition,
                 att.content, // base64 text directly
-                agentId || 1
+                agentId || 1,
+                localNow
               ]
             );
           } catch (attErr) {

routes/tickets.js

@@ -3,6 +3,13 @@ const router = express.Router();
 const pool = require('../db');
 const { db, logAttivita } = require('../activityDb');
 
+// Helper to get local timestamp in YYYY-MM-DD HH:mm:ss format
+function getLocalTimestamp() {
+  const d = new Date();
+  const pad = (n) => String(n).padStart(2, '0');
+  return `${d.getFullYear()}-${pad(d.getMonth() + 1)}-${pad(d.getDate())} ${pad(d.getHours())}:${pad(d.getMinutes())}:${pad(d.getSeconds())}`;
+}
+
 // Helper: resolve agent name from DB (best-effort, non-blocking)
 async function resolveAgentName(agentId) {
   try {
@@ -427,7 +434,7 @@ router.get('/:id', async (req, res) => {
 
     // Fetch attachments metadata for all articles in the ticket
     const attachmentsResult = await pool.query(
-      `SELECT id, article_id, filename, content_size, content_type, disposition
+      `SELECT id, article_id, filename, content_size, content_type, disposition, content_id
        FROM article_data_mime_attachment
        WHERE article_id IN (
          SELECT id FROM article WHERE ticket_id = $1
@@ -1238,6 +1245,8 @@ router.post('/:id/articles', async (req, res) => {
     );
     const channelId = channelResult.rows.length > 0 ? channelResult.rows[0].id : 1;
 
+    const localNow = getLocalTimestamp();
+
     // Create article
     const articleResult = await client.query(
       `INSERT INTO article (
@@ -1245,9 +1254,9 @@ router.post('/:id/articles', async (req, res) => {
          is_visible_for_customer, search_index_needs_rebuild,
          create_time, create_by, change_time, change_by
        ) VALUES (
-         $1, $2, $3, $4, 1, NOW(), $5, NOW(), $5
+         $1, $2, $3, $4, 1, $5, $6, $5, $6
        ) RETURNING id`,
-      [id, senderTypeId, channelId, is_visible_for_customer ? 1 : 0, operatorId]
+      [id, senderTypeId, channelId, is_visible_for_customer ? 1 : 0, localNow, operatorId]
     );
 
     const articleId = articleResult.rows[0].id;
@@ -1269,9 +1278,9 @@ router.post('/:id/articles', async (req, res) => {
          $1, $2, '', '', '', '', $3, $4,
          '', '', '',
          $5, EXTRACT(EPOCH FROM NOW())::INTEGER, $6,
-         NOW(), $7, NOW(), $7
+         $7, $8, $7, $8
        )`,
-      [articleId, fromHeader, subject || 'Nota interna', body, contentType, contentPath, operatorId]
+      [articleId, fromHeader, subject || 'Nota interna', body, contentType, contentPath, localNow, operatorId]
     );
 
     // Create article_data_mime_attachment for OTRS CE HTML rendering (using file-1 and base64 encoded text)
@@ -1286,9 +1295,9 @@ router.post('/:id/articles', async (req, res) => {
          create_time, create_by, change_time, change_by
        ) VALUES (
          $1, 'file-1', $2, 'text/html; charset="utf-8"', '', $3,
-         NOW(), $4, NOW(), $4
+         $4, $5, $4, $5
        )`,
-      [articleId, String(contentSize), base64Body, operatorId]
+      [articleId, String(contentSize), base64Body, localNow, operatorId]
     );
 
     // Insert additional attachments if any
@@ -1299,14 +1308,15 @@ router.post('/:id/articles', async (req, res) => {
           `INSERT INTO article_data_mime_attachment (
              article_id, filename, content_size, content_type, disposition, content,
              create_time, create_by, change_time, change_by
-           ) VALUES ($1, $2, $3, $4, 'attachment', $5, NOW(), $6, NOW(), $6)`,
+           ) VALUES ($1, $2, $3, $4, 'attachment', $5, $7, $6, $7, $6)`,
           [
             articleId,
             att.filename,
             contentBuffer.length,
             att.content_type || 'application/octet-stream',
             att.content, // base64 string directly
-            operatorId
+            operatorId,
+            localNow
           ]
         );
       }
@@ -1320,16 +1330,15 @@ router.post('/:id/articles', async (req, res) => {
           `INSERT INTO time_accounting (
              ticket_id, article_id, time_unit,
              create_time, create_by, change_time, change_by
-           ) VALUES ($1, $2, $3, NOW(), $4, NOW(), $4)`,
+           ) VALUES ($1, $2, $3, $5, $4, $5, $4)`,
-          [id, articleId, parsedTime, operatorId]
+          [id, articleId, parsedTime, operatorId, localNow]
         );
       }
     }
 
-    // Update ticket change_time
     await client.query(
-      `UPDATE ticket SET change_time = NOW(), change_by = $1 WHERE id = $2`,
+      `UPDATE ticket SET change_time = $1, change_by = $2 WHERE id = $3`,
-      [operatorId, id]
+      [localNow, operatorId, id]
     );
 
     // Add history entry
@@ -1351,13 +1360,13 @@ router.post('/:id/articles', async (req, res) => {
          ) VALUES (
            $1, $2, $3, $4, $5, $6,
            $7, $8, $9,
-           NOW(), $10, NOW(), $10
+           $11, $10, $11, $10
          )`,
         [
           `%%`,
           htResult.rows[0].id, id, articleId, t.type_id || 1, t.queue_id,
           t.user_id, t.ticket_priority_id, t.ticket_state_id,
-          operatorId
+          operatorId, localNow
         ]
       );
     }