feat: aggiunto gruppo predefinito per la chiusura dei ticket al momento di consuntivare la giornata.

2026-07-29 22:50:49 +02:00
parent 99c4f450f4
commit e2482159bc
2 changed files with 32 additions and 1 deletions
@@ -2186,6 +2186,28 @@ router.post('/auto-time', async (req, res) => {
      [ticketId, articleId, remaining, operatorId]
    );

+    // 6. Close tickets in default group 'CHIUDI A FINE GIORNATA'
+    try {
+      const closeGroup = db.prepare('SELECT id FROM ticket_groups WHERE UPPER(nome) = ?').get('CHIUDI A FINE GIORNATA');
+      if (closeGroup) {
+        const groupMembers = db.prepare('SELECT ticket_id FROM ticket_group_members WHERE group_id = ?').all(closeGroup.id);
+        if (groupMembers.length > 0) {
+          const groupTicketIds = groupMembers.map(m => m.ticket_id);
+          const idPlaceholders = groupTicketIds.map((_, i) => `$${i + 1}`).join(', ');
+
+          // Update ticket state to closed in OTRS DB
+          await client.query(
+            `UPDATE ticket SET ticket_state_id = $${groupTicketIds.length + 1}, change_time = NOW(), change_by = $${groupTicketIds.length + 2} WHERE id IN (${idPlaceholders})`,
+            [...groupTicketIds, stateId, operatorId]
+          );
+
+          console.log(`[Auto-Time] Closed ${groupTicketIds.length} tickets from group 'CHIUDI A FINE GIORNATA'`);
+        }
+      }
+    } catch (grpCloseErr) {
+      console.error('[Auto-Time] Error closing tickets from CHIUDI A FINE GIORNATA group:', grpCloseErr);
+    }
+
    await client.query('COMMIT');

    // Log activity