VVER440/otrs-turbo
1
0
Fork 0
Code Issues 2 Pull Requests Actions Packages Projects Releases Wiki Activity

fix: corretto veramente ldap e d altro

Browse Source
This commit is contained in:
VVER440
2026-07-08 02:27:38 +02:00
parent 882a1949a1
commit e6c3a6a43f
2 changed files with 211 additions and 50 deletions
Download Patch File Download Diff File Expand all files Collapse all files
routes/tickets.js
+101 -7
View File
@@ -1,7 +1,7 @@
const express = require('express');
const router = express.Router();
const pool = require('../db');
const { logAttivita } = require('../activityDb');
const { db, logAttivita } = require('../activityDb');
// Helper: resolve agent name from DB (best-effort, non-blocking)
async function resolveAgentName(agentId) {
@@ -36,7 +36,7 @@ async function otrsRequest(method, path, bodyData = {}) {
};
const controller = new AbortController();
const timeoutId = setTimeout(() => controller.abort(), 6000);
const timeoutId = setTimeout(() => controller.abort(), 15000);
try {
const response = await fetch(url, {
@@ -51,11 +51,15 @@ async function otrsRequest(method, path, bodyData = {}) {
const errorText = await response.text();
throw new Error(`OTRS REST API error (${response.status}): ${errorText}`);
}
return await response.json();
const result = await response.json();
if (result && result.Error) {
throw new Error(`OTRS API Error: ${result.Error.ErrorMessage} (${result.Error.ErrorCode})`);
}
return result;
} catch (err) {
clearTimeout(timeoutId);
if (err.name === 'AbortError') {
throw new Error('OTRS REST API request timed out (6s limit exceeded)');
throw new Error('OTRS REST API request timed out (15s limit exceeded)');
}
throw err;
}
@@ -258,6 +262,62 @@ router.get('/:id', async (req, res) => {
return res.status(404).json({ error: 'Ticket not found' });
}
const ticket = ticketResult.rows[0];
if (ticket.customer_user_id && !ticket.customer_first && process.env.OTRS_API_URL && process.env.OTRS_API_USER) {
try {
// 1. Try to read from local SQLite cache in internal.db
let cachedUser = null;
try {
cachedUser = db.prepare('SELECT email, first_name, last_name, phone FROM customer_user_cache WHERE login = ?').get(ticket.customer_user_id);
} catch (dbErr) {
console.warn('[LDAP Cache Detail] SQLite cache read failed:', dbErr.message);
}
if (cachedUser) {
ticket.customer_first = cachedUser.first_name || '';
ticket.customer_last = cachedUser.last_name || '';
ticket.customer_email = cachedUser.email || '';
ticket.customer_phone = cachedUser.phone || '';
} else {
// 2. Fallback to live API fetch
const getResult = await otrsRequest('POST', '/CustomerUserGet', { UserLogin: ticket.customer_user_id });
const getData = (getResult && getResult.Data) || getResult;
if (getData && getData.CustomerUser) {
const u = getData.CustomerUser;
ticket.customer_first = u.UserFirstname || '';
ticket.customer_last = u.UserLastname || '';
ticket.customer_email = u.UserEmail || '';
ticket.customer_phone = u.UserPhone || '';
// 3. Store in SQLite cache for subsequent detail queries
try {
db.prepare(`
INSERT INTO customer_user_cache (login, email, first_name, last_name, customer_id, phone)
VALUES (?, ?, ?, ?, ?, ?)
ON CONFLICT(login) DO UPDATE SET
email=excluded.email,
first_name=excluded.first_name,
last_name=excluded.last_name,
customer_id=excluded.customer_id,
phone=excluded.phone
`).run(
u.UserLogin,
u.UserEmail || '',
u.UserFirstname || '',
u.UserLastname || '',
u.UserCustomerID || '',
u.UserPhone || ''
);
} catch (cacheErr) {
console.warn('[LDAP Cache Detail] Failed to write fetched user to SQLite cache:', cacheErr.message);
}
}
}
} catch (apiErr) {
console.warn(`Failed to fetch LDAP customer details for detail view:`, apiErr.message);
}
}
// Fetch articles
const articlesResult = await pool.query(
`SELECT
@@ -613,7 +673,7 @@ router.patch('/:id', async (req, res) => {
}
// 1. Try to update via REST API if configured
if (process.env.OTRS_API_URL && process.env.OTRS_API_USER) {
if (process.env.OTRS_API_URL && process.env.OTRS_API_USER && process.env.FORCE_DB_UPDATE !== 'true') {
try {
const ticketFields = {};
if (updates.ticket_state_id !== undefined) ticketFields.StateID = updates.ticket_state_id;
@@ -664,6 +724,23 @@ router.patch('/:id', async (req, res) => {
};
}
const result = await otrsRequest('PATCH', `/Ticket/${id}`, reqBody);
// Option 1: Log the time directly to the DB if the API succeeded but OTRS didn't save it
if (!isNaN(timeUnit) && timeUnit > 0 && result && result.ArticleID) {
try {
await pool.query(
`INSERT INTO time_accounting (
ticket_id, article_id, time_unit,
create_time, create_by, change_time, change_by
) VALUES ($1, $2, $3, NOW(), $4, NOW(), $4)`,
[id, result.ArticleID, timeUnit, operatorId]
);
console.log(`[Time Accounting] Successfully logged ${timeUnit} minutes for ticket ${id} via DB insert.`);
} catch (timeDbErr) {
console.error('[Time Accounting] Failed to log time unit in database:', timeDbErr.message);
}
}
const isClosing = updates.ticket_state_id && current.ticket_state_id !== updates.ticket_state_id;
resolveAgentName(operatorId).then(agente_nome => {
logAttivita({
@@ -942,7 +1019,7 @@ router.post('/:id/articles', async (req, res) => {
const contentType = isHtml ? 'text/html; charset=utf-8' : 'text/plain; charset=utf-8';
// 1. Try to add note via REST API if configured
if (process.env.OTRS_API_URL && process.env.OTRS_API_USER) {
if (process.env.OTRS_API_URL && process.env.OTRS_API_USER && process.env.FORCE_DB_UPDATE !== 'true') {
try {
const payload = {
Article: {
@@ -969,6 +1046,23 @@ router.post('/:id/articles', async (req, res) => {
}
const result = await otrsRequest('PATCH', `/Ticket/${id}`, payload);
// Option 1: Log the time directly to the DB if the API succeeded but OTRS didn't save it
if (time_unit && result && result.ArticleID) {
try {
await pool.query(
`INSERT INTO time_accounting (
ticket_id, article_id, time_unit,
create_time, create_by, change_time, change_by
) VALUES ($1, $2, $3, NOW(), $4, NOW(), $4)`,
[id, result.ArticleID, parseFloat(time_unit), operatorId]
);
console.log(`[Time Accounting] Successfully logged ${time_unit} minutes for ticket ${id} via DB insert.`);
} catch (timeDbErr) {
console.error('[Time Accounting] Failed to log time unit in database:', timeDbErr.message);
}
}
resolveAgentName(operatorId).then(agente_nome => {
logAttivita({
agente_id: operatorId,
@@ -1179,7 +1273,7 @@ router.patch('/batch/update', async (req, res) => {
}
// 1. Try to update via REST API if configured
if (process.env.OTRS_API_URL && process.env.OTRS_API_USER) {
if (process.env.OTRS_API_URL && process.env.OTRS_API_USER && process.env.FORCE_DB_UPDATE !== 'true') {
try {
const ticketFields = {};
if (updates.ticket_state_id !== undefined) ticketFields.StateID = updates.ticket_state_id;