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fix: note temporanee che non funzionavano. feat: le note possono essere inviate ad otrs senza numero di ticket. style: rivisti alcuni nomi e colore per invio di una nota temporanea in otrs.

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Gabriele Cimaschi committed 2026-09-07 17:58:13 +02:00
1 parent b828d60bb2
commit f21be0abcb
9 files changed
+216 -70
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public/js/views/noteTemporanee.js
+32 -20
View File
@@ -23,7 +23,7 @@ const NoteTemporaneeView = {
<div style="display:flex; align-items:center; gap: 10px;">
<div style="display:inline-flex; align-items:center; justify-content:center; width:36px; height:36px; background: linear-gradient(135deg, rgba(79, 70, 229, 0.2), rgba(16, 185, 129, 0.2)); border-radius: 50%; color: var(--accent-primary); font-size:1.2rem; font-weight:bold;">📝</div>
<div>
<h2 style="margin:0; font-size:1.2rem; font-weight:700; color:var(--text-primary);" id="editor-title-text">Nuova Nota Temporanea</h2>
<h2 style="margin:0; font-size:1.2rem; font-weight:700; color:var(--text-primary);" id="editor-title-text">Nuova Nota</h2>
<p style="margin:2px 0 0 0; font-size:0.82rem; color:var(--text-secondary);">
Le note vengono mantenute in locale finché non le elimini con il cestino 🗑️ o le invii a OTRS 🚀.
</p>
@@ -173,6 +173,14 @@ const NoteTemporaneeView = {
}
}
});
// Prevent tab navigation on Quill toolbar items
const toolbar = document.querySelector('#note-body-editor-wrapper .ql-toolbar');
if (toolbar) {
toolbar.querySelectorAll('button, select, span[role="button"], input').forEach(el => {
el.setAttribute('tabindex', '-1');
});
}
}
},
@@ -364,9 +372,8 @@ const NoteTemporaneeView = {
</div>
<div style="display:flex; align-items:center; gap:4px;">
<button class="btn btn-ghost btn-xs btn-edit-note" data-id="${n.id}" title="Carica ed modifica nota" style="padding:2px 5px; font-size:0.75rem;">✏️</button>
<button class="btn btn-ghost btn-xs btn-submit-note" data-id="${n.id}" title="Invia direttamente a OTRS" style="padding:2px 5px; font-size:0.75rem; color:var(--accent-primary);">🚀</button>
<button class="btn btn-ghost btn-xs btn-delete-note" data-id="${n.id}" title="Elimina definitivamente dal DB locale" style="padding:2px 5px; font-size:0.75rem; color:var(--error);">🗑️</button>
<button class="btn btn-ghost btn-xs btn-submit-note" data-id="${n.id}" title="Invia direttamente a OTRS" style="padding:2px 5px; font-size:0.75rem; color:var(--accent-primary);">🚀</button>
</div>
</div>
@@ -375,10 +382,10 @@ const NoteTemporaneeView = {
}).join('');
// Bind item actions
listContainer.querySelectorAll('.btn-edit-note').forEach(btn => {
listContainer.querySelectorAll('.btn-delete-note').forEach(btn => {
btn.addEventListener('click', (e) => {
e.stopPropagation();
this.loadNoteIntoForm(parseInt(btn.dataset.id, 10));
this.deleteNote(parseInt(btn.dataset.id, 10));
});
});
@@ -389,13 +396,6 @@ const NoteTemporaneeView = {
});
});
listContainer.querySelectorAll('.btn-delete-note').forEach(btn => {
btn.addEventListener('click', (e) => {
e.stopPropagation();
this.deleteNote(parseInt(btn.dataset.id, 10));
});
});
listContainer.querySelectorAll('.saved-note-card').forEach(card => {
card.addEventListener('click', () => {
this.loadNoteIntoForm(parseInt(card.dataset.noteId, 10));
@@ -447,7 +447,7 @@ const NoteTemporaneeView = {
const deleteBtn = document.getElementById('note-delete-current-btn');
const ticketClearBtn = document.getElementById('note-ticket-clear-btn');
if (editorTitle) editorTitle.textContent = 'Nuova Nota Temporanea';
if (editorTitle) editorTitle.textContent = 'Nuova Nota';
if (ticketInput) ticketInput.value = '';
if (ticketClearBtn) ticketClearBtn.style.display = 'none';
if (subjectInput) subjectInput.value = '';
@@ -487,7 +487,7 @@ const NoteTemporaneeView = {
try {
const res = await App.api('/api/notes', {
method: 'POST',
body: payload
body: JSON.stringify(payload)
});
Toast.success('Nota temporanea salvata nel database locale!');
@@ -518,12 +518,19 @@ const NoteTemporaneeView = {
const note = this.savedNotes.find(n => n.id === noteId);
if (!note) return;
if (!note.ticket_tn && !note.ticket_id) {
Toast.error('Inserisci un ticket di riferimento (TN o ID) prima di inviare a OTRS');
return;
}
const hasTicket = Boolean(note.ticket_tn || note.ticket_id);
const modalTitle = hasTicket ? 'Invia Nota a OTRS' : 'Crea Nuovo Ticket da Nota';
const confirmMsg = hasTicket
? `Sei sicuro di voler inviare questa nota a OTRS per il ticket #${note.ticket_tn || note.ticket_id}? La nota verrà poi rimossa dal database locale.`
: `Non hai specificato un ticket. Vuoi creare un NUOVO ticket a partire da questa nota ed inviarla a OTRS?`;
if (!confirm(`Sei sicuro di voler inviare questa nota a OTRS per il ticket #${note.ticket_tn || note.ticket_id}? La nota verrà poi rimossa dal database locale.`)) {
const ok = await App.confirm(modalTitle, confirmMsg, {
confirmText: hasTicket ? 'Invia a OTRS' : 'Crea Ticket e Invia',
confirmClass: 'btn-success',
cancelText: 'Annulla'
});
if (!ok) {
return;
}
@@ -549,7 +556,12 @@ const NoteTemporaneeView = {
},
async deleteNote(noteId) {
if (!confirm('Sei sicuro di voler eliminare questa nota temporanea dal database locale?')) {
const ok = await App.confirm(
'Elimina Nota Temporanea',
'Sei sicuro di voler eliminare questa nota temporanea dal database locale?',
{ confirmText: 'Elimina', cancelText: 'Annulla' }
);
if (!ok) {
return;
}
public/js/views/ricercaSpudorata.js
+1 -1
View File
@@ -59,7 +59,7 @@ const RicercaSpudorataView = {
<div style="display:flex; align-items:center; gap: 10px;">
<div style="display:inline-flex; align-items:center; justify-content:center; width:36px; height:36px; background: linear-gradient(135deg, rgba(235, 114, 110, 0.2), rgba(160, 65, 71, 0.3)); border-radius: 50%; color: var(--accent-primary); font-size:1.2rem; font-weight:bold;">🚀</div>
<div>
<h2 style="margin:0; font-size:1.2rem; font-weight:700; color:var(--text-primary);">Ricerca Spudorata Testuale</h2>
<h2 style="margin:0; font-size:1.2rem; font-weight:700; color:var(--text-primary);">Ricerca Testuale Spudorata</h2>
<p style="margin:2px 0 0 0; font-size:0.82rem; color:var(--text-secondary);">
Esegui la ricerca nel testo sui ticket. I filtri applicati successivamente operano <strong>istantaneamente in cache locale</strong> senza fare nuove richieste al server.
</p>
public/js/views/ticketCreate.js
+9 -6
View File
@@ -462,10 +462,11 @@ const TicketCreateView = {
`).join('');
ownerSuggestionsDiv.style.display = 'block';
// Bind click
// Bind click/mousedown
ownerSuggestionsDiv.querySelectorAll('.autocomplete-suggestion-item').forEach(item => {
if (item.dataset.id) {
item.addEventListener('click', () => {
item.addEventListener('mousedown', (e) => {
e.preventDefault();
ownerSearchInput.value = item.dataset.name;
ownerIdInput.value = item.dataset.id;
ownerSuggestionsDiv.style.display = 'none';
@@ -517,10 +518,11 @@ const TicketCreateView = {
`).join('');
responsibleSuggestionsDiv.style.display = 'block';
// Bind click
// Bind click/mousedown
responsibleSuggestionsDiv.querySelectorAll('.autocomplete-suggestion-item').forEach(item => {
if (item.dataset.id) {
item.addEventListener('click', () => {
item.addEventListener('mousedown', (e) => {
e.preventDefault();
responsibleSearchInput.value = item.dataset.name;
responsibleIdInput.value = item.dataset.id;
responsibleSuggestionsDiv.style.display = 'none';
@@ -571,10 +573,11 @@ const TicketCreateView = {
}).join('');
queueSuggestionsDiv.style.display = 'block';
// Bind click
// Bind click/mousedown
queueSuggestionsDiv.querySelectorAll('.autocomplete-suggestion-item').forEach(item => {
if (item.dataset.id) {
item.addEventListener('click', () => {
item.addEventListener('mousedown', (e) => {
e.preventDefault();
queueSearchInput.value = item.dataset.name;
queueIdInput.value = item.dataset.id;
queueSuggestionsDiv.style.display = 'none';
public/js/views/ticketDetail.js
+28 -1
View File
@@ -245,6 +245,10 @@ const TicketDetailView = {
<label class="quick-edit-label">Tempo (minuti)</label>
<input type="number" step="any" min="0" class="form-input" id="qe-time-unit" placeholder="minuti" style="padding: 6px 12px; height: 32px; font-size: 0.85rem;" />
</div>
<div class="quick-edit-field full-width">
<label class="quick-edit-label">Oggetto Nota (opzionale)</label>
<input type="text" class="form-input quick-edit-input" id="qe-note-subject" placeholder="Oggetto della nota..." style="padding: 6px 12px; height: 32px; font-size: 0.85rem;" />
</div>
<div class="quick-edit-field full-width">
<label class="quick-edit-label">Nota / Commento</label>
<textarea class="quick-edit-textarea" id="qe-note" placeholder="Inserisci una nota..."></textarea>
@@ -599,6 +603,7 @@ const TicketDetailView = {
const saveBtn = document.getElementById('qe-save');
const resetBtn = document.getElementById('qe-reset');
const timeUnitInput = document.getElementById('qe-time-unit');
const noteSubjectInput = document.getElementById('qe-note-subject');
const noteInput = document.getElementById('qe-note');
const checkChanges = () => {
@@ -622,6 +627,14 @@ const TicketDetailView = {
hasChanges = true;
}
const noteSubText = noteSubjectInput ? noteSubjectInput.value.trim() : '';
if (noteSubjectInput) {
noteSubjectInput.classList.toggle('changed', noteSubText.length > 0);
}
if (noteSubText.length > 0) {
hasChanges = true;
}
const noteText = noteInput ? noteInput.value.trim() : '';
if (noteInput) {
noteInput.classList.toggle('changed', noteText.length > 0);
@@ -633,11 +646,17 @@ const TicketDetailView = {
saveBtn.disabled = !hasChanges;
};
fields.forEach(el => el.addEventListener('change', checkChanges));
fields.forEach(el => {
el.addEventListener('change', checkChanges);
});
if (timeUnitInput) {
timeUnitInput.addEventListener('input', checkChanges);
timeUnitInput.addEventListener('change', checkChanges);
}
if (noteSubjectInput) {
noteSubjectInput.addEventListener('input', checkChanges);
noteSubjectInput.addEventListener('change', checkChanges);
}
if (noteInput) {
noteInput.addEventListener('input', checkChanges);
noteInput.addEventListener('change', checkChanges);
@@ -796,6 +815,10 @@ const TicketDetailView = {
if (timeUnitInput) {
timeUnitInput.value = '';
}
if (noteSubjectInput) {
noteSubjectInput.value = '';
noteSubjectInput.classList.remove('changed');
}
if (noteInput) {
noteInput.value = '';
noteInput.classList.remove('changed');
@@ -840,6 +863,10 @@ const TicketDetailView = {
}
}
if (noteSubjectInput && noteSubjectInput.value.trim()) {
updates.note_subject = noteSubjectInput.value.trim();
}
if (noteInput && noteInput.value.trim()) {
updates.note = noteInput.value.trim();
}
public/js/views/ticketGroups.js
+37 -17
View File
@@ -13,7 +13,16 @@ const TicketGroupsView = {
const container = document.getElementById('view-container');
container.innerHTML = `
<div class="ticket-groups-container" style="display: flex; gap: var(--space-lg); min-height: calc(100vh - 120px); padding: var(--space-lg) 0;">
<!-- Left Sidebar: Groups List -->
<!-- Left Content: Group Details -->
<div class="group-details-pane card" id="group-details-pane" style="flex: 1; padding: var(--space-lg); display: flex; flex-direction: column; max-height: calc(100vh - 120px); overflow-y: auto;">
<div class="empty-state" style="margin: auto; text-align: center; color: var(--text-muted);">
<div style="font-size: 3rem; margin-bottom: var(--space-sm);">📂</div>
<h4>Nessun gruppo selezionato</h4>
<p style="font-size: 0.85rem;">Seleziona un gruppo dall'elenco o creane uno nuovo per iniziare a gestire le relazioni master/slave.</p>
</div>
</div>
<!-- Right Sidebar: Groups List -->
<div class="groups-sidebar card" style="flex: 0 0 320px; display: flex; flex-direction: column; padding: var(--space-md); max-height: calc(100vh - 120px); overflow-y: auto;">
<div style="display: flex; justify-content: space-between; align-items: center; margin-bottom: var(--space-md);">
<h3 style="margin: 0; font-size: 1.1rem; font-weight: 700; color: var(--text-primary);">🗂️ Gruppi Ticket</h3>
@@ -25,15 +34,6 @@ const TicketGroupsView = {
</div>
</div>
</div>
<!-- Right Content: Group Details -->
<div class="group-details-pane card" id="group-details-pane" style="flex: 1; padding: var(--space-lg); display: flex; flex-direction: column; max-height: calc(100vh - 120px); overflow-y: auto;">
<div class="empty-state" style="margin: auto; text-align: center; color: var(--text-muted);">
<div style="font-size: 3rem; margin-bottom: var(--space-sm);">📂</div>
<h4>Nessun gruppo selezionato</h4>
<p style="font-size: 0.85rem;">Seleziona un gruppo dalla barra laterale o creane uno nuovo per iniziare a gestire le relazioni master/slave.</p>
</div>
</div>
</div>
<!-- Create/Edit Group Modal -->
@@ -89,10 +89,31 @@ const TicketGroupsView = {
masterInput.value = prefillMasterTn;
}
} else if (this.selectedGroupId) {
this.selectGroup(this.selectedGroupId);
const exists = this.groups.some(g => g.id === this.selectedGroupId);
if (exists) {
this.selectGroup(this.selectedGroupId);
} else {
this.selectedGroupId = null;
localStorage.removeItem('otrs_selected_group_id');
this.renderEmptyDetailsPane();
}
} else {
this.renderEmptyDetailsPane();
}
},
renderEmptyDetailsPane() {
const detailPane = document.getElementById('group-details-pane');
if (!detailPane) return;
detailPane.innerHTML = `
<div class="empty-state" style="margin: auto; text-align: center; color: var(--text-muted);">
<div style="font-size: 3rem; margin-bottom: var(--space-sm);">📂</div>
<h4>Nessun gruppo selezionato</h4>
<p style="font-size: 0.85rem;">Seleziona un gruppo dalla barra laterale o creane uno nuovo per iniziare a gestire le relazioni master/slave.</p>
</div>
`;
},
async loadGroups() {
try {
this.groups = await App.api('/api/groups');
@@ -166,12 +187,11 @@ const TicketGroupsView = {
this.selectedGroupData = await App.api(`/api/groups/${id}`);
this.renderGroupDetails();
} catch (err) {
Toast.error('Errore nel caricamento del dettaglio gruppo: ' + err.message);
detailPane.innerHTML = `
<div style="color: var(--danger); text-align: center; padding: var(--space-xl);">
Errore nel caricamento dei dati: ${err.message}
</div>
`;
console.warn(`[TicketGroups] Failed to load group ${id}:`, err.message);
this.selectedGroupId = null;
localStorage.removeItem('otrs_selected_group_id');
this.renderGroupsList();
this.renderEmptyDetailsPane();
}
},