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feat: aggiunta possiblità di visualizzare un grafico temporale dei ticket, con configurazione avanzata delle serie dei dati ed esportazione dei ticket della serie.

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This commit is contained in:
VVER440
2026-07-20 23:22:08 +02:00
parent b484f93640
commit f36788510e
7 changed files with 1155 additions and 22 deletions
Download Patch File Download Diff File Expand all files Collapse all files
activityDb.js
+49
View File
@@ -88,6 +88,55 @@ db.exec(`
)
`);
db.exec(`
CREATE TABLE IF NOT EXISTS dashboard_chart_lines (
id INTEGER PRIMARY KEY AUTOINCREMENT,
name TEXT NOT NULL,
statuses TEXT NOT NULL,
types TEXT NOT NULL,
queues TEXT NOT NULL,
owners TEXT NOT NULL,
responsibles TEXT NOT NULL,
color TEXT,
is_visible INTEGER NOT NULL DEFAULT 1,
is_default INTEGER NOT NULL DEFAULT 0,
created_at TEXT NOT NULL DEFAULT (strftime('%Y-%m-%dT%H:%M:%fZ', 'now'))
)
`);
try {
db.exec(`ALTER TABLE dashboard_chart_lines ADD COLUMN color TEXT`);
} catch (e) {
// Already exists
}
try {
db.exec(`ALTER TABLE dashboard_chart_lines ADD COLUMN is_visible INTEGER NOT NULL DEFAULT 1`);
} catch (e) {
// Already exists
}
try {
const countRow = db.prepare("SELECT COUNT(*) AS count FROM dashboard_chart_lines").get();
if (countRow && countRow.count === 0) {
db.prepare(`
INSERT INTO dashboard_chart_lines (name, statuses, types, queues, owners, responsibles, color, is_visible, is_default)
VALUES (?, ?, ?, ?, ?, ?, ?, 1, 1)
`).run('Ticket aperti', JSON.stringify([1, 4, 6, 7, 8]), '[]', '[]', '[]', '[]', '#4f46e5');
db.prepare(`
INSERT INTO dashboard_chart_lines (name, statuses, types, queues, owners, responsibles, color, is_visible, is_default)
VALUES (?, ?, ?, ?, ?, ?, ?, 1, 1)
`).run('Ticket chiusi', JSON.stringify([2, 3, 10]), '[]', '[]', '[]', '[]', '#10b981');
} else {
// Update default ones color if not set yet
db.prepare(`UPDATE dashboard_chart_lines SET color = '#4f46e5' WHERE name = 'Ticket aperti' AND color IS NULL`).run();
db.prepare(`UPDATE dashboard_chart_lines SET color = '#10b981' WHERE name = 'Ticket chiusi' AND color IS NULL`).run();
}
} catch (e) {
console.error("Error seeding default chart lines:", e.message);
}
try {
db.exec(`ALTER TABLE agent_settings ADD COLUMN tickets_per_page INTEGER NOT NULL DEFAULT 50`);
} catch (e) {
package-lock.json
Generated
+105 -1
View File
@@ -15,7 +15,8 @@
"express": "^4.21.0",
"mysql2": "^3.22.5",
"nodemailer": "^9.0.3",
"pg": "^8.13.0"
"pg": "^8.13.0",
"xlsx": "^0.18.5"
}
},
"node_modules/@types/node": {
@@ -41,6 +42,15 @@
"node": ">= 0.6"
}
},
"node_modules/adler-32": {
"version": "1.3.1",
"resolved": "https://registry.npmjs.org/adler-32/-/adler-32-1.3.1.tgz",
"integrity": "sha512-ynZ4w/nUUv5rrsR8UUGoe1VC9hZj6V5hU9Qw1HlMDJGEJw5S7TfTErWTjMys6M7vr0YWcPqs3qAr4ss0nDfP+A==",
"license": "Apache-2.0",
"engines": {
"node": ">=0.8"
}
},
"node_modules/array-flatten": {
"version": "1.1.1",
"resolved": "https://registry.npmjs.org/array-flatten/-/array-flatten-1.1.1.tgz",
@@ -196,12 +206,34 @@
"url": "https://github.com/sponsors/ljharb"
}
},
"node_modules/cfb": {
"version": "1.2.2",
"resolved": "https://registry.npmjs.org/cfb/-/cfb-1.2.2.tgz",
"integrity": "sha512-KfdUZsSOw19/ObEWasvBP/Ac4reZvAGauZhs6S/gqNhXhI7cKwvlH7ulj+dOEYnca4bm4SGo8C1bTAQvnTjgQA==",
"license": "Apache-2.0",
"dependencies": {
"adler-32": "~1.3.0",
"crc-32": "~1.2.0"
},
"engines": {
"node": ">=0.8"
}
},
"node_modules/chownr": {
"version": "1.1.4",
"resolved": "https://registry.npmjs.org/chownr/-/chownr-1.1.4.tgz",
"integrity": "sha512-jJ0bqzaylmJtVnNgzTeSOs8DPavpbYgEr/b0YL8/2GO3xJEhInFmhKMUnEJQjZumK7KXGFhUy89PrsJWlakBVg==",
"license": "ISC"
},
"node_modules/codepage": {
"version": "1.15.0",
"resolved": "https://registry.npmjs.org/codepage/-/codepage-1.15.0.tgz",
"integrity": "sha512-3g6NUTPd/YtuuGrhMnOMRjFc+LJw/bnMp3+0r/Wcz3IXUuCosKRJvMphm5+Q+bvTVGcJJuRvVLuYba+WojaFaA==",
"license": "Apache-2.0",
"engines": {
"node": ">=0.8"
}
},
"node_modules/content-disposition": {
"version": "0.5.4",
"resolved": "https://registry.npmjs.org/content-disposition/-/content-disposition-0.5.4.tgz",
@@ -255,6 +287,18 @@
"url": "https://opencollective.com/express"
}
},
"node_modules/crc-32": {
"version": "1.2.2",
"resolved": "https://registry.npmjs.org/crc-32/-/crc-32-1.2.2.tgz",
"integrity": "sha512-ROmzCKrTnOwybPcJApAA6WBWij23HVfGVNKqqrZpuyZOHqK2CwHSvpGuyt/UNNvaIjEd8X5IFGp4Mh+Ie1IHJQ==",
"license": "Apache-2.0",
"bin": {
"crc32": "bin/crc32.njs"
},
"engines": {
"node": ">=0.8"
}
},
"node_modules/debug": {
"version": "2.6.9",
"resolved": "https://registry.npmjs.org/debug/-/debug-2.6.9.tgz",
@@ -508,6 +552,15 @@
"node": ">= 0.6"
}
},
"node_modules/frac": {
"version": "1.1.2",
"resolved": "https://registry.npmjs.org/frac/-/frac-1.1.2.tgz",
"integrity": "sha512-w/XBfkibaTl3YDqASwfDUqkna4Z2p9cFSr1aHDt0WoMTECnRfBOv2WArlZILlqgWlmdIlALXGpM2AOhEk5W3IA==",
"license": "Apache-2.0",
"engines": {
"node": ">=0.8"
}
},
"node_modules/fresh": {
"version": "0.5.2",
"resolved": "https://registry.npmjs.org/fresh/-/fresh-0.5.2.tgz",
@@ -1442,6 +1495,18 @@
"url": "https://github.com/mysqljs/sql-escaper?sponsor=1"
}
},
"node_modules/ssf": {
"version": "0.11.2",
"resolved": "https://registry.npmjs.org/ssf/-/ssf-0.11.2.tgz",
"integrity": "sha512-+idbmIXoYET47hH+d7dfm2epdOMUDjqcB4648sTZ+t2JwoyBFL/insLfB/racrDmsKB3diwsDA696pZMieAC5g==",
"license": "Apache-2.0",
"dependencies": {
"frac": "~1.1.2"
},
"engines": {
"node": ">=0.8"
}
},
"node_modules/statuses": {
"version": "2.0.2",
"resolved": "https://registry.npmjs.org/statuses/-/statuses-2.0.2.tgz",
@@ -1571,12 +1636,51 @@
"node": ">= 0.8"
}
},
"node_modules/wmf": {
"version": "1.0.2",
"resolved": "https://registry.npmjs.org/wmf/-/wmf-1.0.2.tgz",
"integrity": "sha512-/p9K7bEh0Dj6WbXg4JG0xvLQmIadrner1bi45VMJTfnbVHsc7yIajZyoSoK60/dtVBs12Fm6WkUI5/3WAVsNMw==",
"license": "Apache-2.0",
"engines": {
"node": ">=0.8"
}
},
"node_modules/word": {
"version": "0.3.0",
"resolved": "https://registry.npmjs.org/word/-/word-0.3.0.tgz",
"integrity": "sha512-OELeY0Q61OXpdUfTp+oweA/vtLVg5VDOXh+3he3PNzLGG/y0oylSOC1xRVj0+l4vQ3tj/bB1HVHv1ocXkQceFA==",
"license": "Apache-2.0",
"engines": {
"node": ">=0.8"
}
},
"node_modules/wrappy": {
"version": "1.0.2",
"resolved": "https://registry.npmjs.org/wrappy/-/wrappy-1.0.2.tgz",
"integrity": "sha512-l4Sp/DRseor9wL6EvV2+TuQn63dMkPjZ/sp9XkghTEbV9KlPS1xUsZ3u7/IQO4wxtcFB4bgpQPRcR3QCvezPcQ==",
"license": "ISC"
},
"node_modules/xlsx": {
"version": "0.18.5",
"resolved": "https://registry.npmjs.org/xlsx/-/xlsx-0.18.5.tgz",
"integrity": "sha512-dmg3LCjBPHZnQp5/F/+nnTa+miPJxUXB6vtk42YjBBKayDNagxGEeIdWApkYPOf3Z3pm3k62Knjzp7lMeTEtFQ==",
"license": "Apache-2.0",
"dependencies": {
"adler-32": "~1.3.0",
"cfb": "~1.2.1",
"codepage": "~1.15.0",
"crc-32": "~1.2.1",
"ssf": "~0.11.2",
"wmf": "~1.0.1",
"word": "~0.3.0"
},
"bin": {
"xlsx": "bin/xlsx.njs"
},
"engines": {
"node": ">=0.8"
}
},
"node_modules/xtend": {
"version": "4.0.2",
"resolved": "https://registry.npmjs.org/xtend/-/xtend-4.0.2.tgz",
package.json
+2 -1
View File
@@ -14,7 +14,8 @@
"express": "^4.21.0",
"mysql2": "^3.22.5",
"nodemailer": "^9.0.3",
"pg": "^8.13.0"
"pg": "^8.13.0",
"xlsx": "^0.18.5"
},
"keywords": [
"otrs",
public/css/style.css
+63
View File
@@ -2566,4 +2566,67 @@ body {
border-radius: 0 !important;
border-left: none !important;
border-right: none !important;
border-bottom: none !important;
}
/* ============================================================
Advanced Dashboard Ticket Chart Custom Styles
============================================================ */
.multiselect-list {
display: flex;
flex-direction: column;
max-height: 140px;
overflow-y: auto;
border: 1px solid var(--border-light);
border-radius: var(--radius-sm);
padding: 4px;
gap: 2px;
background: var(--bg-primary);
}
.multiselect-item {
padding: 6px 10px;
border-radius: var(--radius-sm);
cursor: pointer;
font-size: 0.82rem;
color: var(--text-secondary);
transition: background-color 0.15s, color 0.15s;
user-select: none;
}
.multiselect-item:hover {
background-color: var(--bg-hover, rgba(0,0,0,0.05));
color: var(--text-primary);
}
.multiselect-item.selected {
background-color: var(--accent-primary);
color: white;
}
.theme-dark .multiselect-item:hover,
.theme-rosso .multiselect-item:hover,
.theme-naturale .multiselect-item:hover,
.theme-ice .multiselect-item:hover,
.theme-autunno .multiselect-item:hover,
.theme-fairytale .multiselect-item:hover {
background-color: rgba(255, 255, 255, 0.08);
}
.line-config-row {
display: flex;
justify-content: space-between;
align-items: center;
padding: 10px 14px;
background: var(--bg-primary);
border: 1px solid var(--border-subtle);
border-radius: var(--radius-md);
transition: border-color var(--transition-fast);
}
.line-config-row:hover {
border-color: var(--border-light);
}
.line-config-row .line-name {
font-weight: 500;
font-size: 0.9rem;
color: var(--text-primary);
}
.line-config-row .line-actions {
display: flex;
gap: 6px;
}
public/index.html
+1
View File
@@ -192,6 +192,7 @@
<!-- Scripts -->
<script src="https://cdn.jsdelivr.net/npm/quill@2.0.2/dist/quill.js"></script>
<script src="https://cdn.jsdelivr.net/npm/chart.js"></script>
<script src="/js/components/toast.js"></script>
<script src="/js/components/filters.js"></script>
<script src="/js/views/dashboard.js"></script>
public/js/views/dashboard.js
+596 -1
View File
@@ -1,20 +1,136 @@
/**
* Dashboard View
* Shows stats overview, distribution charts, and recent tickets.
* Shows stats overview, customizable advanced ticket trends chart, distribution charts, and recent tickets.
*/
// Helper to calculate date boundaries
function getDatesForPeriod(period, customFromVal, customToVal) {
let start_date, end_date;
const today = new Date();
if (period === 'last_week') {
const past = new Date();
past.setDate(today.getDate() - 7);
start_date = formatDateString(past);
end_date = formatDateString(today);
} else if (period === 'last_month') {
const past = new Date();
past.setDate(today.getDate() - 30);
start_date = formatDateString(past);
end_date = formatDateString(today);
} else {
start_date = customFromVal || formatDateString(new Date(Date.now() - 7 * 24 * 60 * 60 * 1000));
end_date = customToVal || formatDateString(today);
}
return { start_date, end_date };
}
function formatDateString(d) {
const y = d.getFullYear();
const m = String(d.getMonth() + 1).padStart(2, '0');
const dateVal = String(d.getDate()).padStart(2, '0');
return `${y}-${m}-${dateVal}`;
}
/**
* Dashboard View
* Shows stats overview, customizable advanced ticket trends chart, distribution charts, and recent tickets.
*/
// Helper to calculate date boundaries
function getDatesForPeriod(period, customFromVal, customToVal) {
let start_date, end_date;
const today = new Date();
if (period === 'last_week') {
const past = new Date();
past.setDate(today.getDate() - 7);
start_date = formatDateString(past);
end_date = formatDateString(today);
} else if (period === 'last_month') {
const past = new Date();
past.setDate(today.getDate() - 30);
start_date = formatDateString(past);
end_date = formatDateString(today);
} else {
start_date = customFromVal || formatDateString(new Date(Date.now() - 7 * 24 * 60 * 60 * 1000));
end_date = customToVal || formatDateString(today);
}
return { start_date, end_date };
}
function formatDateString(d) {
const y = d.getFullYear();
const m = String(d.getMonth() + 1).padStart(2, '0');
const dateVal = String(d.getDate()).padStart(2, '0');
return `${y}-${m}-${dateVal}`;
}
const DashboardView = {
chartInstance: null,
activeLines: [],
async render() {
const container = document.getElementById('view-container');
container.innerHTML = '<div class="loading-screen"><div class="spinner"></div><p>Caricamento dashboard...</p></div>';
try {
// Ensure lookup tables are loaded in App.lookups
await App.ensureLookups();
const stats = await App.api('/api/dashboard/stats');
const maxByState = Math.max(...(stats.by_state || []).map(s => parseInt(s.count)), 1);
const maxByPriority = Math.max(...(stats.by_priority || []).map(s => parseInt(s.count)), 1);
const maxByQueue = Math.max(...(stats.by_queue || []).map(s => parseInt(s.count)), 1);
// Load saved chart period preferences
const savedPeriod = localStorage.getItem('otrs_chart_period') || 'last_week';
const savedDateFrom = localStorage.getItem('otrs_chart_date_from') || '';
const savedDateTo = localStorage.getItem('otrs_chart_date_to') || '';
container.innerHTML = `
<!-- Custom Ticket Trends Chart Card -->
<div class="card chart-card" style="margin-bottom: var(--space-md);">
<div class="chart-header" style="display:flex; justify-content:space-between; align-items:center; flex-wrap:wrap; gap:var(--space-md); margin-bottom:var(--space-md);">
<div class="card-title" style="margin-bottom:0; display:flex; align-items:center; gap:var(--space-sm); flex-wrap:wrap;">
<span>Andamento Ticket</span>
<button class="btn btn-ghost btn-sm" id="configure-series-btn" style="padding:4px 8px; font-size:0.8rem; display:flex; align-items:center; gap:4px; height:28px;" title="Configura serie di dati del grafico">
<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" style="width:14px;height:14px;">
<path d="M12 20h9M16.5 3.5a2.121 2.121 0 0 1 3 3L7 19l-4 1 1-4L16.5 3.5z"/>
</svg>
<span>Configura serie di dati</span>
</button>
<button class="btn btn-ghost btn-sm" id="export-series-excel-btn" style="padding:4px 8px; font-size:0.8rem; display:flex; align-items:center; gap:4px; height:28px;" title="Esporta dati in Excel (XLSX)">
<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" style="width:14px;height:14px;">
<path d="M21 15v4a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2v-4M7 10l5 5 5-5M12 15V3"/>
</svg>
<span>Esporta in Excel</span>
</button>
</div>
<!-- Date controls -->
<div class="chart-controls" style="display:flex; align-items:center; gap:var(--space-sm); flex-wrap:wrap;">
<select id="chart-period-preset" class="form-select" style="height:32px; font-size:0.85rem; padding: 4px 28px 4px 8px; margin:0; width:170px; background-position: right 8px center;">
<option value="last_week" ${savedPeriod === 'last_week' ? 'selected' : ''}>Ultima Settimana</option>
<option value="last_month" ${savedPeriod === 'last_month' ? 'selected' : ''}>Ultimo Mese</option>
<option value="custom" ${savedPeriod === 'custom' ? 'selected' : ''}>Periodo Personalizzato</option>
</select>
<div id="chart-custom-dates" style="display:${savedPeriod === 'custom' ? 'flex' : 'none'}; align-items:center; gap:6px;">
<span style="font-size:0.8rem; color:var(--text-secondary);">Da:</span>
<input type="date" id="chart-date-from" class="form-input" value="${savedDateFrom}" style="height:32px; font-size:0.85rem; padding:4px 8px; margin:0; width:135px;">
<span style="font-size:0.8rem; color:var(--text-secondary);">A:</span>
<input type="date" id="chart-date-to" class="form-input" value="${savedDateTo}" style="height:32px; font-size:0.85rem; padding:4px 8px; margin:0; width:135px;">
</div>
</div>
</div>
<div class="chart-canvas-wrapper" style="position:relative; height:300px; width:100%;">
<canvas id="dashboard-ticket-chart"></canvas>
</div>
</div>
<!-- Stats Cards -->
<div class="stats-grid">
<div class="stat-card accent">
@@ -133,8 +249,202 @@ const DashboardView = {
</div>
`}
</div>
<!-- MODAL: Configure Series -->
<div id="chart-series-modal" style="display:none; position:fixed; inset:0; z-index:8000; background:rgba(0,0,0,0.5); backdrop-filter:blur(4px); align-items:center; justify-content:center; padding: 20px;">
<div class="card" style="width:100%; max-width:680px; background:var(--bg-card); max-height: 90vh; display:flex; flex-direction:column; padding: var(--space-lg); border-radius: var(--radius-lg); box-shadow: var(--shadow-lg); border: 1px solid var(--border-light);">
<div style="display:flex; justify-content:space-between; align-items:center; border-bottom:1px solid var(--border-subtle); padding-bottom:var(--space-sm); margin-bottom:var(--space-md); flex-shrink:0;">
<h3 style="margin:0; font-size:1.1rem; font-weight:600; color:var(--text-primary);">Configura Serie di Dati</h3>
<button id="chart-series-modal-close" style="background:none; border:none; font-size:1.2rem; cursor:pointer; color:var(--text-muted); padding:4px;">✕</button>
</div>
<!-- Series List -->
<div id="modal-series-list-section" style="overflow-y:auto; flex-grow:1;">
<div style="display:flex; justify-content:space-between; align-items:center; margin-bottom:var(--space-md);">
<span style="font-size:0.85rem; color:var(--text-secondary);">Serie di dati attive sul grafico:</span>
<button class="btn btn-primary btn-sm" id="btn-add-chart-series">+ Aggiungi Serie</button>
</div>
<div id="modal-series-list" style="display:flex; flex-direction:column; gap:8px;">
<!-- populated dynamically -->
</div>
</div>
<!-- Series Editor Form (hidden by default) -->
<form id="modal-series-form" style="display:none; flex-direction:column; gap:var(--space-md); overflow-y:auto; flex-grow:1;">
<input type="hidden" id="form-series-id">
<div style="display:grid; grid-template-columns: 2fr 1fr; gap:var(--space-md);">
<div>
<label class="form-label" style="font-weight:500; font-size:0.85rem; margin-bottom:4px; display:block;">Nome Serie (legenda)</label>
<input type="text" id="form-series-name" class="form-input" placeholder="Es. Ticket urgenti" required style="width:100%;">
</div>
<div>
<label class="form-label" style="font-weight:500; font-size:0.85rem; margin-bottom:4px; display:block;">Colore Grafico</label>
<input type="color" id="form-series-color" class="form-input" style="width:100%; height:36px; padding: 2px; cursor: pointer; border-radius: var(--radius-sm); border: 1px solid var(--border-light);" value="#4f46e5">
</div>
</div>
<div style="display:grid; grid-template-columns: 1fr 1fr; gap:var(--space-md);">
<div>
<label class="form-label" style="font-weight:500; font-size:0.85rem; margin-bottom:4px; display:block;">Stato (selezione multipla)</label>
<div class="multiselect-list" id="form-select-statuses"></div>
</div>
<div>
<label class="form-label" style="font-weight:500; font-size:0.85rem; margin-bottom:4px; display:block;">Tipo (selezione multipla)</label>
<div class="multiselect-list" id="form-select-types"></div>
</div>
</div>
<div style="display:grid; grid-template-columns: 1fr 1fr; gap:var(--space-md);">
<div>
<label class="form-label" style="font-weight:500; font-size:0.85rem; margin-bottom:4px; display:block;">Coda (selezione multipla)</label>
<div class="multiselect-list" id="form-select-queues"></div>
</div>
<div>
<label class="form-label" style="font-weight:500; font-size:0.85rem; margin-bottom:4px; display:block;">Proprietario (selezione multipla)</label>
<div class="multiselect-list" id="form-select-owners"></div>
</div>
</div>
<div>
<label class="form-label" style="font-weight:500; font-size:0.85rem; margin-bottom:4px; display:block;">Responsabile (selezione multipla)</label>
<div class="multiselect-list" id="form-select-responsibles"></div>
</div>
<div style="display:flex; justify-content:flex-end; gap:var(--space-sm); border-top:1px solid var(--border-subtle); padding-top:var(--space-md); margin-top:var(--space-xs); flex-shrink:0;">
<button type="button" class="btn btn-ghost btn-sm" id="btn-series-form-cancel">Annulla</button>
<button type="submit" class="btn btn-primary btn-sm">Salva Serie</button>
</div>
</form>
</div>
</div>
`;
// Draw custom Chart.js lines
this.updateChartData();
// Bind controls listeners
const periodSelect = document.getElementById('chart-period-preset');
const customDatesDiv = document.getElementById('chart-custom-dates');
const dateFromInput = document.getElementById('chart-date-from');
const dateToInput = document.getElementById('chart-date-to');
periodSelect.addEventListener('change', () => {
if (periodSelect.value === 'custom') {
customDatesDiv.style.display = 'flex';
} else {
customDatesDiv.style.display = 'none';
this.updateChartData();
}
});
dateFromInput.addEventListener('change', () => {
if (dateFromInput.value && dateToInput.value) {
this.updateChartData();
}
});
dateToInput.addEventListener('change', () => {
if (dateFromInput.value && dateToInput.value) {
this.updateChartData();
}
});
// Bind Modal listeners
const modal = document.getElementById('chart-series-modal');
document.getElementById('configure-series-btn').addEventListener('click', () => {
modal.style.display = 'flex';
this.loadModalSeriesList();
});
document.getElementById('export-series-excel-btn').addEventListener('click', () => {
const periodSelect = document.getElementById('chart-period-preset');
const dateFromInput = document.getElementById('chart-date-from');
const dateToInput = document.getElementById('chart-date-to');
const { start_date, end_date } = getDatesForPeriod(periodSelect.value, dateFromInput.value, dateToInput.value);
const visibleSeriesIds = [];
if (this.chartInstance && this.activeLines) {
this.activeLines.forEach((line) => {
const datasetIndex = this.chartInstance.data.datasets.findIndex(ds => ds.label === line.name);
if (datasetIndex !== -1 && this.chartInstance.isDatasetVisible(datasetIndex)) {
visibleSeriesIds.push(line.id);
}
});
}
if (visibleSeriesIds.length === 0) {
Toast.error('Nessuna serie visibile da esportare!');
return;
}
const idsParam = visibleSeriesIds.join(',');
window.open(`/api/dashboard/export-excel?start_date=${start_date}&end_date=${end_date}&series_ids=${idsParam}`, '_blank');
});
document.getElementById('chart-series-modal-close').addEventListener('click', () => {
modal.style.display = 'none';
this.closeSeriesForm();
});
modal.addEventListener('click', (e) => {
if (e.target === modal) {
modal.style.display = 'none';
this.closeSeriesForm();
}
});
document.getElementById('btn-add-chart-series').addEventListener('click', () => {
this.openSeriesForm();
});
document.getElementById('btn-series-form-cancel').addEventListener('click', () => {
this.closeSeriesForm();
});
document.getElementById('modal-series-form').addEventListener('submit', async (e) => {
e.preventDefault();
const seriesId = document.getElementById('form-series-id').value;
const name = document.getElementById('form-series-name').value;
const color = document.getElementById('form-series-color').value;
const statuses = this.getSelectedIds('form-select-statuses');
const types = this.getSelectedIds('form-select-types');
const queues = this.getSelectedIds('form-select-queues');
const owners = this.getSelectedIds('form-select-owners');
const responsibles = this.getSelectedIds('form-select-responsibles');
// Preserve current visibility if editing
let is_visible = 1;
if (seriesId) {
const existing = this.activeLines.find(s => s.id === parseInt(seriesId, 10));
if (existing) is_visible = existing.is_visible;
}
const payload = { name, statuses, types, queues, owners, responsibles, color, is_visible };
try {
if (seriesId) {
await App.api(`/api/dashboard/chart-lines/${seriesId}`, {
method: 'PUT',
body: JSON.stringify(payload)
});
Toast.success('Serie aggiornata!');
} else {
await App.api('/api/dashboard/chart-lines', {
method: 'POST',
body: JSON.stringify(payload)
});
Toast.success('Serie creata!');
}
this.closeSeriesForm();
this.loadModalSeriesList();
this.updateChartData();
} catch (err) {
Toast.error('Errore durante il salvataggio: ' + err.message);
}
});
// Animate bars after render
requestAnimationFrame(() => {
document.querySelectorAll('.dist-bar-fill').forEach(bar => {
@@ -184,4 +494,289 @@ const DashboardView = {
`;
}
},
async updateChartData() {
const periodPreset = document.getElementById('chart-period-preset').value;
const customFrom = document.getElementById('chart-date-from').value;
const customTo = document.getElementById('chart-date-to').value;
// Save selections
localStorage.setItem('otrs_chart_period', periodPreset);
if (customFrom) localStorage.setItem('otrs_chart_date_from', customFrom);
if (customTo) localStorage.setItem('otrs_chart_date_to', customTo);
const { start_date, end_date } = getDatesForPeriod(periodPreset, customFrom, customTo);
try {
const data = await App.api(`/api/dashboard/chart-data?start_date=${start_date}&end_date=${end_date}`);
this.activeLines = data.lines;
this.drawChart(data.labels, data.lines);
} catch (err) {
console.error("Error loading chart data:", err);
const wrapper = document.querySelector('.chart-canvas-wrapper');
if (wrapper) {
wrapper.innerHTML = `
<div style="display:flex; flex-direction:column; align-items:center; justify-content:center; height:100%; color:var(--text-secondary); gap:8px;">
<span>⚠️ Errore durante il caricamento dei dati del grafico</span>
<small style="color:var(--text-muted);">${App.escapeHtml(err.message)}</small>
</div>
`;
}
}
},
drawChart(labels, lines) {
const canvas = document.getElementById('dashboard-ticket-chart');
if (!canvas) return;
if (this.chartInstance) {
this.chartInstance.destroy();
}
const isDarkMode = document.body.className.includes('theme-') && !document.body.className.includes('theme-light');
const textColor = isDarkMode ? '#a6adc8' : '#4b5563';
const gridColor = isDarkMode ? 'rgba(255, 255, 255, 0.08)' : 'rgba(0, 0, 0, 0.08)';
const datasets = lines.map((line) => {
const color = line.color || '#4f46e5';
return {
label: line.name,
data: line.data,
borderColor: color,
backgroundColor: color + '15',
borderWidth: 2.5,
tension: 0.3,
fill: true,
pointBackgroundColor: color,
pointBorderColor: '#fff',
pointHoverRadius: 6,
pointRadius: 4,
};
});
this.chartInstance = new Chart(canvas, {
type: 'line',
data: {
labels: labels,
datasets: datasets
},
options: {
responsive: true,
maintainAspectRatio: false,
plugins: {
legend: {
position: 'top',
labels: {
color: textColor,
font: {
family: 'Inter',
size: 12,
weight: '500'
},
padding: 15,
}
},
tooltip: {
mode: 'index',
intersect: false,
backgroundColor: isDarkMode ? '#1e1e2e' : '#fff',
titleColor: isDarkMode ? '#cdd6f4' : '#0f172a',
bodyColor: isDarkMode ? '#a6adc8' : '#475569',
borderColor: isDarkMode ? '#313244' : '#e2e8f0',
borderWidth: 1,
padding: 10,
titleFont: { family: 'Inter', weight: '600' },
bodyFont: { family: 'Inter' },
}
},
scales: {
x: {
grid: {
color: gridColor,
drawBorder: false,
},
ticks: {
color: textColor,
font: { family: 'Inter', size: 10 },
maxRotation: 45,
minRotation: 0,
}
},
y: {
grid: {
color: gridColor,
drawBorder: false,
},
ticks: {
color: textColor,
font: { family: 'Inter', size: 10 },
stepSize: 1,
precision: 0,
},
beginAtZero: true
}
}
}
});
},
async loadModalSeriesList() {
const listContainer = document.getElementById('modal-series-list');
if (!listContainer) return;
listContainer.innerHTML = '<div style="text-align:center; padding:10px;"><div class="spinner" style="width:20px;height:20px;"></div></div>';
try {
const lines = await App.api('/api/dashboard/chart-lines');
this.activeLines = lines;
listContainer.innerHTML = lines.map(line => `
<div class="line-config-row series-config-row" style="display:flex; justify-content:space-between; align-items:center;">
<div style="display:flex; align-items:center; gap:var(--space-sm);">
<span class="series-color-dot" style="width:14px; height:14px; border-radius:50%; background-color:${line.color || '#4f46e5'}; border:1px solid var(--border-light); display:inline-block;"></span>
<span class="line-name" style="${!line.is_visible ? 'text-decoration:line-through; color:var(--text-muted);' : ''}">${App.escapeHtml(line.name)} ${line.is_default ? '<small style="color:var(--text-muted);font-weight:normal;">(Predefinita)</small>' : ''}</span>
</div>
<div class="line-actions" style="display:flex; align-items:center; gap:6px;">
<button class="btn btn-ghost btn-sm btn-toggle-visibility" data-id="${line.id}" style="padding: 2px 6px; font-size:0.75rem;" title="${line.is_visible ? 'Nascondi' : 'Mostra'}">
${line.is_visible ? '👁️ Nascondi' : '❌ Mostra'}
</button>
<button class="btn btn-ghost btn-sm btn-edit-series" data-id="${line.id}" style="padding: 2px 6px; font-size:0.75rem;">Modifica</button>
${!line.is_default ? `<button class="btn btn-danger btn-sm btn-delete-series" data-id="${line.id}" style="padding: 2px 6px; font-size:0.75rem; background-color: var(--error); color: white; border: none;">Elimina</button>` : ''}
</div>
</div>
`).join('');
// Bind actions
listContainer.querySelectorAll('.btn-edit-series').forEach(btn => {
btn.addEventListener('click', () => {
const lineId = parseInt(btn.dataset.id);
const line = this.activeLines.find(l => l.id === lineId);
if (line) this.openSeriesForm(line);
});
});
listContainer.querySelectorAll('.btn-toggle-visibility').forEach(btn => {
btn.addEventListener('click', async () => {
const lineId = parseInt(btn.dataset.id);
const series = this.activeLines.find(l => l.id === lineId);
if (series) {
const nextVisibility = series.is_visible ? 0 : 1;
try {
await App.api(`/api/dashboard/chart-lines/${lineId}`, {
method: 'PUT',
body: JSON.stringify({
name: series.name,
statuses: series.statuses,
types: series.types,
queues: series.queues,
owners: series.owners,
responsibles: series.responsibles,
color: series.color,
is_visible: nextVisibility
})
});
Toast.success(nextVisibility ? 'Serie attivata!' : 'Serie disattivata!');
this.loadModalSeriesList();
this.updateChartData();
} catch (err) {
Toast.error('Errore durante l\'aggiornamento dello stato: ' + err.message);
}
}
});
});
listContainer.querySelectorAll('.btn-delete-series').forEach(btn => {
btn.addEventListener('click', async () => {
const lineId = parseInt(btn.dataset.id);
const confirmed = await App.confirm('Elimina serie', 'Sei sicuro di voler eliminare questa serie dal grafico?');
if (!confirmed) return;
try {
await App.api(`/api/dashboard/chart-lines/${lineId}`, { method: 'DELETE' });
Toast.success('Serie eliminata con successo!');
this.loadModalSeriesList();
this.updateChartData();
} catch (err) {
Toast.error('Errore durante l\'eliminazione: ' + err.message);
}
});
});
} catch (err) {
listContainer.innerHTML = `<div style="color:var(--error); font-size:0.85rem; padding:10px;">Errore: ${App.escapeHtml(err.message)}</div>`;
}
},
openSeriesForm(line = null) {
const listSection = document.getElementById('modal-series-list-section');
const formSection = document.getElementById('modal-series-form');
listSection.style.display = 'none';
formSection.style.display = 'flex';
const idInput = document.getElementById('form-series-id');
const nameInput = document.getElementById('form-series-name');
const colorInput = document.getElementById('form-series-color');
const statuses = line ? line.statuses : [];
const types = line ? line.types : [];
const queues = line ? line.queues : [];
const owners = line ? line.owners : [];
const responsibles = line ? line.responsibles : [];
idInput.value = line ? line.id : '';
nameInput.value = line ? line.name : '';
colorInput.value = line ? line.color : '#4f46e5';
this.renderMultiselect('form-select-statuses', App.lookups.states || [], statuses);
this.renderMultiselect('form-select-types', App.lookups.types || [], types);
this.renderMultiselect('form-select-queues', App.lookups.queues || [], queues);
this.renderMultiselect('form-select-owners', App.lookups.users || [], owners, 'user');
this.renderMultiselect('form-select-responsibles', App.lookups.users || [], responsibles, 'user');
},
closeSeriesForm() {
const listSection = document.getElementById('modal-series-list-section');
const formSection = document.getElementById('modal-series-form');
if (listSection && formSection) {
listSection.style.display = 'block';
formSection.style.display = 'none';
}
},
renderMultiselect(containerId, items, selectedIds, type = 'normal') {
const container = document.getElementById(containerId);
if (!container) return;
const sorted = [...items].sort((a, b) => {
const nameA = type === 'user' ? `${a.last_name || ''} ${a.first_name || ''}` : (a.name || '');
const nameB = type === 'user' ? `${b.last_name || ''} ${b.first_name || ''}` : (b.name || '');
return nameA.localeCompare(nameB, 'it', { sensitivity: 'base' });
});
container.innerHTML = sorted.map(item => {
const id = item.id;
const isSelected = selectedIds.includes(id) || selectedIds.includes(String(id)) || selectedIds.includes(parseInt(id));
let label = item.name;
if (type === 'user') {
label = `${item.first_name || ''} ${item.last_name || ''} (${item.login || ''})`;
}
return `<div class="multiselect-item ${isSelected ? 'selected' : ''}" data-id="${id}">${App.escapeHtml(label)}</div>`;
}).join('');
// Bind item click
container.querySelectorAll('.multiselect-item').forEach(el => {
el.addEventListener('click', () => {
el.classList.toggle('selected');
});
});
},
getSelectedIds(containerId) {
const container = document.getElementById(containerId);
if (!container) return [];
return Array.from(container.querySelectorAll('.multiselect-item.selected')).map(el => {
const id = el.dataset.id;
return isNaN(parseInt(id)) ? id : parseInt(id);
});
}
};
routes/dashboard.js
+339 -19
View File
@@ -5,6 +5,7 @@ const fs = require('fs');
const path = require('path');
const crypto = require('crypto');
const { db } = require('../activityDb');
const XLSX = require('xlsx');
const ALGORITHM = 'aes-256-cbc';
const SECRET_KEY = crypto.createHash('sha256').update(process.env.CRYPTO_KEY || 'default_secret_key_12345').digest();
@@ -235,29 +236,348 @@ router.get('/settings', (req, res) => {
}
});
// POST /api/dashboard/settings — Save settings for the agent
router.post('/settings', (req, res) => {
const activeAgentId = parseInt(req.headers['x-agent-id'], 10) || 1;
const { preview_limit, tickets_per_page } = req.body;
// GET /api/dashboard/chart-lines
router.get('/chart-lines', (req, res) => {
try {
let currentSettings = { preview_limit: 10, tickets_per_page: 50 };
const row = db.prepare("SELECT preview_limit, tickets_per_page FROM agent_settings WHERE agent_id = ?").get(activeAgentId);
if (row) {
currentSettings = row;
const lines = db.prepare("SELECT * FROM dashboard_chart_lines ORDER BY is_default DESC, id ASC").all();
const formatted = lines.map(line => ({
...line,
statuses: JSON.parse(line.statuses || '[]'),
types: JSON.parse(line.types || '[]'),
queues: JSON.parse(line.queues || '[]'),
owners: JSON.parse(line.owners || '[]'),
responsibles: JSON.parse(line.responsibles || '[]')
}));
res.json(formatted);
} catch (err) {
console.error('Error fetching chart lines:', err);
res.status(500).json({ error: err.message });
}
});
// POST /api/dashboard/chart-lines
router.post('/chart-lines', (req, res) => {
const { name, statuses, types, queues, owners, responsibles, color, is_visible } = req.body;
if (!name) return res.status(400).json({ error: 'Name is required' });
try {
const info = db.prepare(`
INSERT INTO dashboard_chart_lines (name, statuses, types, queues, owners, responsibles, color, is_visible, is_default)
VALUES (?, ?, ?, ?, ?, ?, ?, ?, 0)
`).run(
name,
JSON.stringify(statuses || []),
JSON.stringify(types || []),
JSON.stringify(queues || []),
JSON.stringify(owners || []),
JSON.stringify(responsibles || []),
color || '#4f46e5',
is_visible !== undefined ? parseInt(is_visible, 10) : 1
);
res.json({ success: true, id: info.lastInsertRowid });
} catch (err) {
console.error('Error saving chart line:', err);
res.status(500).json({ error: err.message });
}
});
// PUT /api/dashboard/chart-lines/:id
router.put('/chart-lines/:id', (req, res) => {
const { id } = req.params;
const { name, statuses, types, queues, owners, responsibles, color, is_visible } = req.body;
if (!name) return res.status(400).json({ error: 'Name is required' });
try {
const info = db.prepare(`
UPDATE dashboard_chart_lines
SET name = ?, statuses = ?, types = ?, queues = ?, owners = ?, responsibles = ?, color = ?, is_visible = ?
WHERE id = ?
`).run(
name,
JSON.stringify(statuses || []),
JSON.stringify(types || []),
JSON.stringify(queues || []),
JSON.stringify(owners || []),
JSON.stringify(responsibles || []),
color || '#4f46e5',
is_visible !== undefined ? parseInt(is_visible, 10) : 1,
id
);
if (info.changes === 0) return res.status(404).json({ error: 'Line not found' });
res.json({ success: true });
} catch (err) {
console.error('Error updating chart line:', err);
res.status(500).json({ error: err.message });
}
});
// DELETE /api/dashboard/chart-lines/:id
router.delete('/chart-lines/:id', (req, res) => {
const { id } = req.params;
try {
const line = db.prepare("SELECT is_default FROM dashboard_chart_lines WHERE id = ?").get(id);
if (!line) return res.status(404).json({ error: 'Line not found' });
if (line.is_default === 1) {
return res.status(400).json({ error: 'Cannot delete default line' });
}
const newPreviewLimit = preview_limit !== undefined ? parseInt(preview_limit, 10) : currentSettings.preview_limit;
const newTicketsPerPage = tickets_per_page !== undefined ? parseInt(tickets_per_page, 10) : currentSettings.tickets_per_page;
db.prepare(`
INSERT OR REPLACE INTO agent_settings (agent_id, preview_limit, tickets_per_page)
VALUES (?, ?, ?)
`).run(activeAgentId, newPreviewLimit, newTicketsPerPage);
res.json({ success: true, preview_limit: newPreviewLimit, tickets_per_page: newTicketsPerPage });
db.prepare("DELETE FROM dashboard_chart_lines WHERE id = ?").run(id);
res.json({ success: true });
} catch (err) {
console.error('Error saving agent settings:', err);
console.error('Error deleting chart line:', err);
res.status(500).json({ error: err.message });
}
});
// GET /api/dashboard/chart-data
router.get('/chart-data', async (req, res) => {
const { start_date, end_date } = req.query;
if (!start_date || !end_date) {
return res.status(400).json({ error: 'start_date and end_date are required' });
}
try {
// Only query data series that are configured as visible
const lines = db.prepare("SELECT * FROM dashboard_chart_lines WHERE is_visible = 1 ORDER BY is_default DESC, id ASC").all();
const dates = [];
let curr = new Date(start_date);
const endLimit = new Date(end_date);
while (curr <= endLimit) {
const y = curr.getFullYear();
const m = String(curr.getMonth() + 1).padStart(2, '0');
const d = String(curr.getDate()).padStart(2, '0');
dates.push(`${y}-${m}-${d}`);
curr.setDate(curr.getDate() + 1);
}
const linesData = await Promise.all(lines.map(async (line) => {
const conditions = [];
const params = [];
let paramIdx = 1;
conditions.push(`t.create_time >= $${paramIdx++}`);
params.push(start_date + ' 00:00:00');
conditions.push(`t.create_time <= $${paramIdx++}`);
params.push(end_date + ' 23:59:59');
const statuses = JSON.parse(line.statuses || '[]');
if (statuses.length > 0) {
const placeholders = statuses.map(() => `$${paramIdx++}`).join(', ');
conditions.push(`t.ticket_state_id IN (${placeholders})`);
params.push(...statuses.map(id => parseInt(id)));
}
const types = JSON.parse(line.types || '[]');
if (types.length > 0) {
const placeholders = types.map(() => `$${paramIdx++}`).join(', ');
conditions.push(`t.type_id IN (${placeholders})`);
params.push(...types.map(id => parseInt(id)));
}
const queues = JSON.parse(line.queues || '[]');
if (queues.length > 0) {
const placeholders = queues.map(() => `$${paramIdx++}`).join(', ');
conditions.push(`t.queue_id IN (${placeholders})`);
params.push(...queues.map(id => parseInt(id)));
}
const owners = JSON.parse(line.owners || '[]');
if (owners.length > 0) {
const placeholders = owners.map(() => `$${paramIdx++}`).join(', ');
conditions.push(`t.user_id IN (${placeholders})`);
params.push(...owners.map(id => parseInt(id)));
}
const responsibles = JSON.parse(line.responsibles || '[]');
if (responsibles.length > 0) {
const placeholders = responsibles.map(() => `$${paramIdx++}`).join(', ');
conditions.push(`t.responsible_user_id IN (${placeholders})`);
params.push(...responsibles.map(id => parseInt(id)));
}
const sql = `
SELECT CAST(t.create_time AS DATE) AS date_val, COUNT(*) AS count
FROM ticket t
WHERE ${conditions.join(' AND ')}
GROUP BY CAST(t.create_time AS DATE)
`;
const result = await pool.query(sql, params);
const countsByDate = {};
for (const row of result.rows) {
let dateStr = row.date_val;
if (dateStr instanceof Date) {
const y = dateStr.getFullYear();
const m = String(dateStr.getMonth() + 1).padStart(2, '0');
const d = String(dateStr.getDate()).padStart(2, '0');
dateStr = `${y}-${m}-${d}`;
} else if (typeof dateStr === 'string') {
dateStr = dateStr.split('T')[0];
}
countsByDate[dateStr] = parseInt(row.count) || 0;
}
const data = dates.map(d => countsByDate[d] || 0);
return {
id: line.id,
name: line.name,
color: line.color,
is_default: line.is_default,
data
};
}));
res.json({
labels: dates,
lines: linesData
});
} catch (err) {
console.error('Error generating chart data:', err);
res.status(500).json({ error: err.message });
}
});
// GET /api/dashboard/export-excel
router.get('/export-excel', async (req, res) => {
const { start_date, end_date, series_ids } = req.query;
if (!start_date || !end_date) {
return res.status(400).json({ error: 'start_date and end_date are required' });
}
try {
let lines = [];
if (series_ids) {
const ids = series_ids.split(',').map(id => parseInt(id, 10)).filter(id => !isNaN(id));
if (ids.length > 0) {
const placeholders = ids.map(() => '?').join(', ');
lines = db.prepare(`SELECT * FROM dashboard_chart_lines WHERE is_visible = 1 AND id IN (${placeholders}) ORDER BY is_default DESC, id ASC`).all(...ids);
}
} else {
lines = db.prepare("SELECT * FROM dashboard_chart_lines WHERE is_visible = 1 ORDER BY is_default DESC, id ASC").all();
}
const wb = XLSX.utils.book_new();
const allRows = [];
for (const line of lines) {
const conditions = [];
const params = [];
let paramIdx = 1;
conditions.push(`t.create_time >= $${paramIdx++}`);
params.push(start_date + ' 00:00:00');
conditions.push(`t.create_time <= $${paramIdx++}`);
params.push(end_date + ' 23:59:59');
const statuses = JSON.parse(line.statuses || '[]');
if (statuses.length > 0) {
const placeholders = statuses.map(() => `$${paramIdx++}`).join(', ');
conditions.push(`t.ticket_state_id IN (${placeholders})`);
params.push(...statuses.map(id => parseInt(id)));
}
const types = JSON.parse(line.types || '[]');
if (types.length > 0) {
const placeholders = types.map(() => `$${paramIdx++}`).join(', ');
conditions.push(`t.type_id IN (${placeholders})`);
params.push(...types.map(id => parseInt(id)));
}
const queues = JSON.parse(line.queues || '[]');
if (queues.length > 0) {
const placeholders = queues.map(() => `$${paramIdx++}`).join(', ');
conditions.push(`t.queue_id IN (${placeholders})`);
params.push(...queues.map(id => parseInt(id)));
}
const owners = JSON.parse(line.owners || '[]');
if (owners.length > 0) {
const placeholders = owners.map(() => `$${paramIdx++}`).join(', ');
conditions.push(`t.user_id IN (${placeholders})`);
params.push(...owners.map(id => parseInt(id)));
}
const responsibles = JSON.parse(line.responsibles || '[]');
if (responsibles.length > 0) {
const placeholders = responsibles.map(() => `$${paramIdx++}`).join(', ');
conditions.push(`t.responsible_user_id IN (${placeholders})`);
params.push(...responsibles.map(id => parseInt(id)));
}
const sql = `
SELECT
t.id AS ticket_id,
t.tn,
t.title,
tt.name AS type_name,
ts.name AS state_name,
tst.name AS state_type_name,
q.name AS queue_name,
COALESCE(u.first_name || ' ' || u.last_name, u.login) AS owner_name,
COALESCE(ru.first_name || ' ' || ru.last_name, ru.login) AS responsible_name,
t.create_time,
t.change_time
FROM ticket t
LEFT JOIN ticket_type tt ON t.type_id = tt.id
LEFT JOIN ticket_state ts ON t.ticket_state_id = ts.id
LEFT JOIN ticket_state_type tst ON ts.type_id = tst.id
LEFT JOIN queue q ON t.queue_id = q.id
LEFT JOIN users u ON t.user_id = u.id
LEFT JOIN users ru ON t.responsible_user_id = ru.id
WHERE ${conditions.join(' AND ')}
ORDER BY t.create_time DESC
`;
const result = await pool.query(sql, params);
const rows = result.rows.map(t => {
const isClosed = t.state_type_name && (
t.state_type_name.toLowerCase().includes('closed') ||
t.state_name.toLowerCase().includes('closed') ||
t.state_name.toLowerCase().includes('chiuso') ||
t.state_name.toLowerCase().includes('chiusa')
);
const closureDate = isClosed ? t.change_time : '';
return {
'Origine della serie': line.name,
'ID Ticket': t.ticket_id,
'Numero (TN)': t.tn,
'Oggetto': t.title || '',
'Tipo': t.type_name || '',
'Stato': t.state_name || '',
'Coda': t.queue_name || '',
'Owner': t.owner_name || '',
'Responsabile': t.responsible_name || '',
'Data di Creazione': t.create_time,
'Data di Chiusura': closureDate
};
});
allRows.push(...rows);
const ws = XLSX.utils.json_to_sheet(rows);
const cleanName = line.name.replace(/[\\\/\?\*\:\[\]]/g, '').slice(0, 30);
XLSX.utils.book_append_sheet(wb, ws, cleanName || `Serie ${line.id}`);
}
if (allRows.length > 0) {
// Sort combined rows by Data di Creazione descending
allRows.sort((a, b) => new Date(b['Data di Creazione']) - new Date(a['Data di Creazione']));
const wsAll = XLSX.utils.json_to_sheet(allRows);
wb.SheetNames.unshift('Tutte le serie');
wb.Sheets['Tutte le serie'] = wsAll;
}
const buf = XLSX.write(wb, { type: 'buffer', bookType: 'xlsx' });
res.setHeader('Content-Disposition', `attachment; filename="Andamento_Ticket_${start_date}_${end_date}.xlsx"`);
res.setHeader('Content-Type', 'application/vnd.openxmlformats-officedocument.spreadsheetml.sheet');
res.send(buf);
} catch (err) {
console.error('Error exporting excel:', err);
res.status(500).json({ error: err.message });
}
});