-
-
+ ${articles.length > 0 ? articles.map(a => {
+ const hasHtml = (a.a_content_type || '').toLowerCase().includes('html') || a.a_body.includes('');
+ const displayBody = this.htmlMode && hasHtml
+ ? `
`
+ : `
${App.escapeHtml(a.a_body || '')}
`;
+
+ const articleAttachments = (attachments || []).filter(att => att.article_id === a.article_id);
+
+ return `
+
+
+
+ ${a.sender_type || 'System'}
+ ID: ${a.article_id}
+ ${App.escapeHtml(a.a_from || a.creator_first + ' ' + a.creator_last || 'Sistema')}
+ ${a.channel_name ? `via ${a.channel_name}` : ''}
+
+
+ ${a.time_unit ? `
⏱ ${parseFloat(a.time_unit)} min` : ''}
+
+
+
${App.formatDateTime(a.create_time)}
+
+
+ ${a.a_subject ? `
${App.escapeHtml(a.a_subject)}
` : ''}
+ ${displayBody}
+
+ ${articleAttachments.length > 0 ? `
+
+ ` : ''}
- ${a.a_subject ? `
${App.escapeHtml(a.a_subject)}
` : ''}
-
${App.escapeHtml(a.a_body || '')}
-
- `).join('') : `
+ `;
+ }).join('') : `
💬
Nessun articolo
@@ -457,5 +486,15 @@ const TicketDetailView = {
});
}
});
+ // HTML Mode Toggle Listener
+ const htmlToggle = document.getElementById('html-toggle');
+ if (htmlToggle) {
+ htmlToggle.addEventListener('change', (e) => {
+ const isChecked = e.target.checked;
+ localStorage.setItem('otrs_turbo_html_mode', isChecked);
+ this.htmlMode = isChecked;
+ this.render(this.ticketId);
+ });
+ }
},
};
diff --git a/routes/tickets.js b/routes/tickets.js
index ce99803..a3c26bd 100644
--- a/routes/tickets.js
+++ b/routes/tickets.js
@@ -210,13 +210,24 @@ router.get('/:id', async (req, res) => {
LEFT JOIN users creator ON a.create_by = creator.id
LEFT JOIN time_accounting ta ON a.id = ta.article_id
WHERE a.ticket_id = $1
- ORDER BY a.create_time ASC`,
+ ORDER BY a.create_time DESC, a.id DESC`,
+ [id]
+ );
+
+ // Fetch attachments metadata for all articles in the ticket
+ const attachmentsResult = await pool.query(
+ `SELECT id, article_id, filename, content_size, content_type, disposition
+ FROM article_data_mime_attachment
+ WHERE article_id IN (
+ SELECT id FROM article WHERE ticket_id = $1
+ )`,
[id]
);
res.json({
ticket: ticketResult.rows[0],
articles: articlesResult.rows,
+ attachments: attachmentsResult.rows,
});
} catch (err) {
console.error('Error fetching ticket detail:', err);
@@ -578,7 +589,7 @@ router.get('/:id/articles', async (req, res) => {
LEFT JOIN users creator ON a.create_by = creator.id
LEFT JOIN time_accounting ta ON a.id = ta.article_id
WHERE a.ticket_id = $1
- ORDER BY a.create_time ASC`,
+ ORDER BY a.create_time DESC, a.id DESC`,
[id]
);
res.json(result.rows);
@@ -917,4 +928,28 @@ router.post('/articles/:articleId/retrodata-article', async (req, res) => {
}
});
+// GET /api/tickets/attachments/:id — Download/View attachment
+router.get('/attachments/:id', async (req, res) => {
+ try {
+ const { id } = req.params;
+ const result = await pool.query(
+ `SELECT filename, content_type, content
+ FROM article_data_mime_attachment
+ WHERE id = $1`,
+ [id]
+ );
+ if (result.rows.length === 0) {
+ return res.status(404).send('Allegato non trovato.');
+ }
+ const attachment = result.rows[0];
+
+ res.setHeader('Content-Type', attachment.content_type || 'application/octet-stream');
+ res.setHeader('Content-Disposition', `attachment; filename="${attachment.filename}"`);
+ res.send(attachment.content);
+ } catch (err) {
+ console.error('Errore download allegato:', err);
+ res.status(500).send(err.message);
+ }
+});
+
module.exports = router;