fix: la pressione del pulsante di chiusura dei ticket nel gruppo 'chiudi a fine giornata' non provoca più l'attivazione dell'azione di consuntivazione a fine giornata

.agents/rules/notifiche-browser.md

@@ -0,0 +1,5 @@
+---
+trigger: always_on
+---
+
+Non usare le notifiche native dei browser.

.agents/rules/utilizzo-di-git.md

@@ -1,6 +1,5 @@
 ---
 trigger: always_on
-glob:
-description:
 ---
 
+Per affrontare una issue di git tieni in considerazione anche i commenti interni.

.env.example

@@ -24,3 +24,43 @@ DAILY_TARGET_TIME=480
 #Variabile per la numerazione dei ticket
 OTRS_SYSTEM_ID=10
 OTRS_COUNTER_PADDING=6
+# Intervallo in ore per la sincronizzazione automatica LDAP (default 24 ore)
+LDAP_SYNC_INTERVAL_HOURS=24
+
+# Imposta a true per forzare l'aggiornamento diretto del DB per tutte le modifiche ai ticket bypassando l'API REST (esclusa la ricerca LDAP)
+FORCE_DB_UPDATE=false
+
+# Tempo di attesa in millisecondi prima della verifica a database dopo l'inserimento nota via API (default 3000)
+OTRS_API_FALLBACK_WAIT_MS=3000
+
+# Chiave per cifrare le frasi nel database locale (NON CANCELLARE O MODIFICARE SE CI SONO DATI CRIPTATI)
+CRYPTO_KEY=f30b91e92d77a06c59b20b2272e2cfbc
+
+# Soglia in percentuale del target tempo giornaliero per l'attivazione delle frasi demotivazionali (es. 70 per il 70%)
+PHRASE_THRESHOLD=70
+
+# Configurazioni per la consuntivazione automatica fine giornata
+AUTO_TIME_MIN_HOUR=18:00
+AUTO_TIME_QUEUE=Assistenza
+AUTO_TIME_TYPE=Default
+AUTO_TIME_TITLE=Consuntivazione Automatica fine giornata
+AUTO_TIME_SUBJECT=Consuntivazione automatica ore mancanti
+AUTO_TIME_BODY=Consuntivazione eseguita automaticamente per il completamento delle ore lavorative giornaliere.
+AUTO_TIME_CUSTOMER_USER=client_generic
+
+# --- Microsoft Graph API per invio email (metodo primario - Exchange con 2FA) ---
+AZURE_TENANT_ID=your_tenant_id_here
+AZURE_CLIENT_ID=your_client_id_here
+AZURE_CLIENT_SECRET=your_client_secret_here
+AZURE_MAIL_SENDER=helpdesk@example.com
+
+# --- SMTP Classico (fallback se Graph API non disponibile - lasciare vuoto per disabilitare) ---
+SMTP_HOST=
+SMTP_PORT=587
+SMTP_SECURE=false
+SMTP_USER=
+SMTP_PASSWORD=
+SMTP_FROM=helpdesk@example.com
+
+# --- BCC automatico OTRS per tracciamento ticket ---
+OTRS_MAIL_BCC=helpdesk@example.com

.gitignore

@@ -1,2 +1,6 @@
 node_modules/
 .env
+internal.db
+internal.db-shm
+internal.db-wal
+dist

activityDb.js

@@ -0,0 +1,191 @@
+/**
+ * activityDb.js
+ * Local SQLite activity log database.
+ * Opens (or creates) internal.db and provides logAttivita() for logging
+ * every significant action sent to OTRS.
+ */
+const Database = require('better-sqlite3');
+const path = require('path');
+const crypto = require('crypto');
+
+const baseDir = process.pkg ? path.dirname(process.execPath) : __dirname;
+const DB_PATH = path.join(baseDir, 'internal.db');
+const db = new Database(DB_PATH);
+
+// Ensure WAL mode for better concurrent access
+db.pragma('journal_mode = WAL');
+
+// Create table if it does not exist
+db.exec(`
+  CREATE TABLE IF NOT EXISTS attivita (
+    id            TEXT     PRIMARY KEY,
+    agente_id     INTEGER  NOT NULL DEFAULT 0,
+    agente_nome   TEXT     NOT NULL DEFAULT '',
+    titolo_azione TEXT     NOT NULL,
+    azione        TEXT     NOT NULL DEFAULT '{}',
+    esito         TEXT     NOT NULL DEFAULT 'successo',
+    creato_il     DATETIME NOT NULL DEFAULT (strftime('%Y-%m-%dT%H:%M:%fZ', 'now'))
+  )
+`);
+
+db.exec(`
+  CREATE TABLE IF NOT EXISTS agent_settings (
+    agent_id         INTEGER PRIMARY KEY,
+    preview_limit    INTEGER NOT NULL DEFAULT 10,
+    tickets_per_page INTEGER NOT NULL DEFAULT 50
+  )
+`);
+
+db.exec(`
+  CREATE TABLE IF NOT EXISTS email_signatures (
+    id         INTEGER PRIMARY KEY AUTOINCREMENT,
+    agent_id   INTEGER NOT NULL,
+    name       TEXT NOT NULL,
+    body_html  TEXT NOT NULL DEFAULT '',
+    is_default INTEGER NOT NULL DEFAULT 0,
+    created_at TEXT NOT NULL DEFAULT (strftime('%Y-%m-%dT%H:%M:%fZ', 'now')),
+    updated_at TEXT NOT NULL DEFAULT (strftime('%Y-%m-%dT%H:%M:%fZ', 'now'))
+  )
+`);
+
+db.exec(`
+  CREATE TABLE IF NOT EXISTS ticket_groups (
+    id               INTEGER PRIMARY KEY AUTOINCREMENT,
+    nome             TEXT NOT NULL,
+    descrizione      TEXT,
+    master_ticket_id INTEGER,
+    created_at       TEXT NOT NULL DEFAULT (strftime('%Y-%m-%dT%H:%M:%fZ', 'now'))
+  )
+`);
+
+db.exec(`
+  CREATE TABLE IF NOT EXISTS ticket_group_members (
+    group_id  INTEGER NOT NULL,
+    ticket_id INTEGER NOT NULL,
+    PRIMARY KEY (group_id, ticket_id),
+    FOREIGN KEY (group_id) REFERENCES ticket_groups (id) ON DELETE CASCADE
+  )
+`);
+
+db.exec(`
+  CREATE TABLE IF NOT EXISTS filter_presets (
+    id           INTEGER PRIMARY KEY AUTOINCREMENT,
+    agent_id     INTEGER NOT NULL,
+    name         TEXT NOT NULL,
+    page_mode    TEXT NOT NULL,
+    filters_json TEXT NOT NULL,
+    created_at   TEXT NOT NULL DEFAULT (strftime('%Y-%m-%dT%H:%M:%fZ', 'now'))
+  )
+`);
+
+db.exec(`
+  CREATE TABLE IF NOT EXISTS email_address_groups (
+    id         INTEGER PRIMARY KEY AUTOINCREMENT,
+    agent_id   INTEGER NOT NULL,
+    name       TEXT NOT NULL,
+    emails     TEXT NOT NULL,
+    created_at TEXT NOT NULL DEFAULT (strftime('%Y-%m-%dT%H:%M:%fZ', 'now')),
+    updated_at TEXT NOT NULL DEFAULT (strftime('%Y-%m-%dT%H:%M:%fZ', 'now'))
+  )
+`);
+
+db.exec(`
+  CREATE TABLE IF NOT EXISTS dashboard_chart_lines (
+    id                  INTEGER PRIMARY KEY AUTOINCREMENT,
+    name                TEXT NOT NULL,
+    statuses            TEXT NOT NULL,
+    types               TEXT NOT NULL,
+    queues              TEXT NOT NULL,
+    owners              TEXT NOT NULL,
+    responsibles        TEXT NOT NULL,
+    color               TEXT,
+    is_visible          INTEGER NOT NULL DEFAULT 1,
+    is_default          INTEGER NOT NULL DEFAULT 0,
+    bypass_state_filter INTEGER NOT NULL DEFAULT 0,
+    created_at          TEXT NOT NULL DEFAULT (strftime('%Y-%m-%dT%H:%M:%fZ', 'now'))
+  )
+`);
+
+try {
+  db.exec(`ALTER TABLE dashboard_chart_lines ADD COLUMN color TEXT`);
+} catch (e) {
+  // Already exists
+}
+
+try {
+  db.exec(`ALTER TABLE dashboard_chart_lines ADD COLUMN is_visible INTEGER NOT NULL DEFAULT 1`);
+} catch (e) {
+  // Already exists
+}
+
+try {
+  db.exec(`ALTER TABLE dashboard_chart_lines ADD COLUMN bypass_state_filter INTEGER NOT NULL DEFAULT 0`);
+} catch (e) {
+  // Already exists
+}
+
+try {
+  const countRow = db.prepare("SELECT COUNT(*) AS count FROM dashboard_chart_lines").get();
+  if (countRow && countRow.count === 0) {
+    db.prepare(`
+      INSERT INTO dashboard_chart_lines (name, statuses, types, queues, owners, responsibles, color, is_visible, is_default, bypass_state_filter)
+      VALUES (?, ?, ?, ?, ?, ?, ?, 1, 1, 1)
+    `).run('Ticket aperti', JSON.stringify([1, 4, 6, 7, 8]), '[]', '[]', '[]', '[]', '#4f46e5');
+
+    db.prepare(`
+      INSERT INTO dashboard_chart_lines (name, statuses, types, queues, owners, responsibles, color, is_visible, is_default, bypass_state_filter)
+      VALUES (?, ?, ?, ?, ?, ?, ?, 1, 1, 0)
+    `).run('Ticket chiusi', JSON.stringify([2, 3, 10]), '[]', '[]', '[]', '[]', '#10b981');
+  } else {
+    // Update default ones color if not set yet
+    db.prepare(`UPDATE dashboard_chart_lines SET color = '#4f46e5' WHERE name = 'Ticket aperti' AND color IS NULL`).run();
+    db.prepare(`UPDATE dashboard_chart_lines SET color = '#10b981' WHERE name = 'Ticket chiusi' AND color IS NULL`).run();
+    
+    // Set default Ticket aperti to bypass state filter
+    db.prepare(`UPDATE dashboard_chart_lines SET bypass_state_filter = 1 WHERE name = 'Ticket aperti'`).run();
+  }
+} catch (e) {
+  console.error("Error seeding default chart lines:", e.message);
+}
+
+try {
+  db.exec(`ALTER TABLE agent_settings ADD COLUMN tickets_per_page INTEGER NOT NULL DEFAULT 50`);
+} catch (e) {
+  // Column already exists
+}
+
+/**
+ * Generate a UUID v7 (time-ordered).
+ */
+function uuidV7() {
+  const tsMs = BigInt(Date.now());
+  const tsMsHex = tsMs.toString(16).padStart(12, '0');
+  const rand = crypto.randomBytes(10).toString('hex');
+  const p1 = tsMsHex.slice(0, 8);
+  const p2 = tsMsHex.slice(8, 12);
+  const p3 = '7' + rand.slice(0, 3);
+  const p4 = ((parseInt(rand.slice(3, 4), 16) & 0x3) | 0x8).toString(16) + rand.slice(4, 7);
+  const p5 = rand.slice(7, 19);
+  return `${p1}-${p2}-${p3}-${p4}-${p5}`;
+}
+
+const insertStmt = db.prepare(`
+  INSERT INTO attivita (id, agente_id, agente_nome, titolo_azione, azione, esito)
+  VALUES (?, ?, ?, ?, ?, ?)
+`);
+
+/**
+ * Log an activity record.
+ * @param {Object} params
+ */
+function logAttivita({ agente_id = 0, agente_nome = '', titolo_azione, azione = {}, esito = 'successo' }) {
+  try {
+    const id = uuidV7();
+    const azioneStr = typeof azione === 'string' ? azione : JSON.stringify(azione, null, 2);
+    insertStmt.run(id, agente_id, agente_nome, titolo_azione, azioneStr, esito);
+  } catch (err) {
+    console.error('[activityDb] Failed to log activity:', err.message);
+  }
+}
+
+module.exports = { db, logAttivita };

build-exe.bat

@@ -0,0 +1,34 @@
+@echo off
+title Compilazione OTRS Turbo Executable (.exe)
+echo Compilazione di OTRS Turbo in corso...
+cd /d "%~dp0"
+
+echo [1/3] Preparazione binding nativo SQLite per Node 18 (ABI 108)...
+pushd "node_modules\better-sqlite3"
+call npx prebuild-install --target=18.5.0 --runtime=node --platform=win32 --arch=x64 --force >nul 2>&1
+popd
+
+echo [2/3] Creazione eseguibile otrs-turbo.exe...
+call npm run build:exe
+
+echo [3/3] Copia asset e file distribuzionali in dist...
+if exist "node_modules\better-sqlite3\build\Release\better_sqlite3.node" (
+  copy "node_modules\better-sqlite3\build\Release\better_sqlite3.node" "dist\better_sqlite3.node" /Y >nul
+)
+
+if not exist "dist\.env" (
+  if exist ".env.example" (
+    copy ".env.example" "dist\.env" /Y >nul
+  )
+)
+
+echo.
+echo ========================================================
+echo Operazione completata con successo! 
+echo Cartella distribuzionale 'dist' pronta per l'uso:
+echo - dist\otrs-turbo.exe
+echo - dist\better_sqlite3.node
+echo - dist\.env
+echo - dist\avvia.bat
+echo ========================================================
+pause

db.js

@@ -1,4 +1,16 @@
-const { Pool } = require('pg');
+const { Pool, types } = require('pg');
+
+// Override parser for TIMESTAMP WITHOUT TIME ZONE (type 1114) to return Date in UTC timezone
+types.setTypeParser(1114, function(stringValue) {
+  if (!stringValue) return null;
+  // If it already has a timezone indicator or 'Z', parse normally
+  if (stringValue.endsWith('Z') || stringValue.includes('+') || stringValue.includes('-')) {
+    return new Date(stringValue);
+  }
+  // Standard OTRS timestamps are stored as UTC without offset (YYYY-MM-DD HH:mm:ss).
+  // Appending 'Z' tells JS engine to parse as UTC instead of local time.
+  return new Date(stringValue.replace(' ', 'T') + 'Z');
+});
 
 const dbType = (process.env.DB_TYPE || 'postgres').toLowerCase();
 
@@ -112,6 +124,16 @@ if (dbType === 'mysql' || dbType === 'mariadb') {
         connectionLimit: 20,
         idleTimeout: 30000,
         connectTimeout: 5000,
+        timezone: '+00:00', // Parse dates from DB as UTC
+      });
+
+      // Ensure the session timezone is UTC for database functions like NOW()
+      this.mysqlPool.on('connection', (connection) => {
+        connection.query("SET time_zone = '+00:00'", (err) => {
+          if (err) {
+            console.error('[DB] Errore nell\'impostazione della time_zone UTC per MariaDB/MySQL:', err);
+          }
+        });
       });
     }
 
@@ -157,6 +179,14 @@ if (dbType === 'mysql' || dbType === 'mariadb') {
     max: 20,
     idleTimeoutMillis: 30000,
     connectionTimeoutMillis: 5000,
+    options: '-c timezone=UTC', // Ensure connection timezone is UTC
+  });
+
+  // Ensure connection timezone is UTC via query fallback
+  pool.on('connect', (client) => {
+    client.query("SET TIME ZONE 'UTC'").catch(err => {
+      console.error('[DB] Errore nell\'impostazione della timezone UTC per Postgres:', err);
+    });
   });
 
   pool.on('error', (err) => {

package.json

@@ -3,21 +3,42 @@
   "version": "1.0.0",
   "description": "Modern fast interface for OTRS ticket management - direct database access",
   "main": "server.js",
+  "bin": "server.js",
+  "pkg": {
+    "scripts": [
+      "routes/*.js",
+      "utils/*.js",
+      "*.js"
+    ],
+    "assets": [
+      "public/**/*"
+    ],
+    "targets": [
+      "node18-win-x64"
+    ]
+  },
   "scripts": {
     "start": "node server.js",
-    "dev": "npx -y nodemon server.js"
+    "dev": "npx -y nodemon server.js",
+    "build:exe": "npx pkg@5.8.1 . --targets node18-win-x64 --output dist/otrs-turbo.exe"
   },
   "dependencies": {
+    "better-sqlite3": "^11.3.0",
     "cors": "^2.8.5",
     "dotenv": "^16.4.5",
     "express": "^4.21.0",
     "mysql2": "^3.22.5",
-    "pg": "^8.13.0"
+    "nodemailer": "^9.0.3",
+    "pg": "^8.13.0",
+    "xlsx": "^0.18.5"
   },
   "keywords": [
     "otrs",
     "ticket",
     "helpdesk"
   ],
-  "license": "AGPL-3.0"
+  "license": "AGPL-3.0",
+  "devDependencies": {
+    "pkg": "^5.8.1"
+  }
 }

public/css/style.css

@@ -354,6 +354,25 @@ body {
   letter-spacing: -0.02em;
 }
 
+.btn-brand-action {
+  background: transparent;
+  border: 1px solid transparent;
+  color: var(--text-secondary);
+  cursor: pointer;
+  padding: 4px 6px;
+  border-radius: var(--radius-sm);
+  display: inline-flex;
+  align-items: center;
+  justify-content: center;
+  transition: all var(--transition-fast);
+}
+
+.btn-brand-action:hover {
+  color: var(--error);
+  background: var(--error-bg);
+  border-color: rgba(220, 38, 38, 0.2);
+}
+
 .nav-menu {
   list-style: none;
   padding: var(--space-md);
@@ -487,6 +506,7 @@ body {
   display: flex;
   flex-direction: column;
   min-height: 100vh;
+  min-width: 0;
 }
 
 /* ---- Topbar ---- */
@@ -568,6 +588,7 @@ body {
   flex: 1;
   padding: var(--space-xl);
   animation: fadeIn var(--transition-base);
+  min-width: 0;
 }
 
 @keyframes fadeIn {
@@ -903,6 +924,36 @@ body {
   color: var(--accent-primary);
 }
 
+/* Queue Custom Tooltip */
+.ticket-table td.queue-cell {
+  position: relative;
+  overflow: visible !important;
+}
+.queue-tooltip {
+  visibility: hidden;
+  opacity: 0;
+  position: absolute;
+  left: 50%;
+  bottom: 100%;
+  transform: translate(-50%, -6px);
+  background: var(--bg-tertiary);
+  color: var(--text-primary);
+  border: 1px solid var(--border-subtle);
+  padding: 6px 12px;
+  border-radius: var(--radius-md);
+  font-size: 0.8rem;
+  font-weight: 500;
+  white-space: nowrap;
+  box-shadow: var(--shadow-lg);
+  z-index: 1000;
+  transition: opacity 0.05s ease, visibility 0.05s ease;
+  pointer-events: none;
+}
+.queue-cell:hover .queue-tooltip {
+  visibility: visible;
+  opacity: 1;
+}
+
 .ticket-table td {
   padding: 10px var(--space-md);
   border-bottom: 1px solid var(--border-subtle);
@@ -1067,6 +1118,12 @@ body {
   backdrop-filter: blur(12px);
   border: 1px solid var(--border-subtle);
   border-radius: var(--radius-lg);
+  position: relative;
+  z-index: 20;
+}
+
+.state-multiselect-item:hover {
+  background: rgba(255, 255, 255, 0.05);
 }
 
 .filter-group {
@@ -1119,13 +1176,19 @@ body {
 .batch-bar {
   display: flex;
   align-items: center;
+  flex-wrap: wrap;
   gap: var(--space-md);
   padding: var(--space-sm) var(--space-md);
   margin-bottom: var(--space-md);
-  background: linear-gradient(135deg, rgba(160, 65, 71, 0.15), rgba(160, 65, 71, 0.15));
+  background-color: var(--bg-card);
+  background-image: linear-gradient(135deg, rgba(160, 65, 71, 0.15), rgba(160, 65, 71, 0.15));
   border: 1px solid var(--border-accent);
   border-radius: var(--radius-lg);
   animation: slideDown 0.2s ease-out;
+  position: sticky;
+  top: var(--topbar-total-height, var(--topbar-height));
+  z-index: 45;
+  box-shadow: var(--shadow-md);
 }
 
 @keyframes slideDown {
@@ -1793,21 +1856,22 @@ body {
   top: 100%;
   left: 0;
   right: 0;
-  background: #1f2937;
+  background: var(--bg-card);
-  border: 1px solid #4b5563;
+  border: 1px solid var(--border-light);
   border-radius: var(--radius-md);
   max-height: 220px;
   overflow-y: auto;
   z-index: 1000;
-  box-shadow: 0 10px 15px -3px rgba(0, 0, 0, 0.5), 0 4px 6px -2px rgba(0, 0, 0, 0.3);
+  box-shadow: var(--shadow-lg);
+  backdrop-filter: blur(8px);
 }
 
 .autocomplete-suggestion-item {
   padding: 10px 14px;
   cursor: pointer;
-  border-bottom: 1px solid rgba(156, 163, 175, 0.15);
+  border-bottom: 1px solid var(--border-subtle);
   font-size: 0.85rem;
-  color: #f3f4f6;
+  color: var(--text-primary);
   transition: all var(--transition-fast);
 }
 
@@ -1817,7 +1881,7 @@ body {
 }
 
 .autocomplete-suggestion-item:hover span {
-  color: #e5e7eb !important;
+  color: #ffffff !important;
 }
 
 .autocomplete-suggestion-item:last-child {
@@ -1943,8 +2007,8 @@ body {
 }
 
 .bulk-select option {
-  background-color: #111827;
+  background-color: var(--bg-secondary);
-  /* Sfondo scuro per gli stati e i tipi */
+  /* Sfondo per gli stati e i tipi */
   color: var(--text-primary);
 }
 
@@ -1955,23 +2019,24 @@ body {
   width: max-content;
   min-width: 100%;
   max-width: 400px;
-  background: #1f2937;
+  background: var(--bg-card);
   border: 1px solid var(--border-light);
   border-radius: var(--radius-md);
   max-height: 380px;
   /* Incrementata l'altezza per contenere più elementi */
   overflow-y: auto;
   z-index: 999;
-  box-shadow: 0 10px 15px -3px rgba(0, 0, 0, 0.6);
+  box-shadow: var(--shadow-lg);
+  backdrop-filter: blur(8px);
 }
 
 .bulk-suggestions-item {
   padding: 6px 10px;
   /* Compatto */
   cursor: pointer;
-  border-bottom: 1px solid rgba(156, 163, 175, 0.1);
+  border-bottom: 1px solid var(--border-subtle);
   font-size: 0.8rem;
-  color: #e5e7eb;
+  color: var(--text-primary);
 }
 
 .bulk-suggestions-item:hover {
@@ -1979,6 +2044,10 @@ body {
   color: white;
 }
 
+.bulk-suggestions-item:hover span {
+  color: white !important;
+}
+
 .bulk-suggestions-item:last-child {
   border-bottom: none;
 }
@@ -2352,3 +2421,231 @@ body {
   transform: translateY(-50%) translateX(0);
   pointer-events: auto;
 }
+
+/* ---- Overperformance Glow ---- */
+@keyframes overperformance-glow {
+  0% {
+    box-shadow: 0 0 15px rgba(239, 68, 68, 0.4), inset 0 0 15px rgba(239, 68, 68, 0.2);
+    border-color: rgba(239, 68, 68, 0.6);
+  }
+  50% {
+    box-shadow: 0 0 30px rgba(239, 68, 68, 0.8), inset 0 0 30px rgba(239, 68, 68, 0.4);
+    border-color: rgba(239, 68, 68, 1);
+  }
+  100% {
+    box-shadow: 0 0 15px rgba(239, 68, 68, 0.4), inset 0 0 15px rgba(239, 68, 68, 0.2);
+    border-color: rgba(239, 68, 68, 0.6);
+  }
+}
+
+.sidebar-brand.glow {
+  animation: overperformance-glow 2s infinite;
+  background: rgba(239, 68, 68, 0.1) !important;
+  border: 1px solid rgba(239, 68, 68, 0.6) !important;
+  border-radius: var(--radius-md);
+  margin: var(--space-sm);
+  padding: 12px !important;
+  transition: all 0.5s ease;
+}
+
+@keyframes autotime-pulse {
+  0% {
+    box-shadow: 0 0 5px rgba(16, 112, 202, 0.4);
+    border-color: rgba(16, 112, 202, 0.5);
+  }
+  50% {
+    box-shadow: 0 0 15px rgba(16, 112, 202, 0.8), inset 0 0 5px rgba(16, 112, 202, 0.3);
+    border-color: rgba(16, 112, 202, 0.9);
+    background: rgba(16, 112, 202, 0.15);
+  }
+  100% {
+    box-shadow: 0 0 5px rgba(16, 112, 202, 0.4);
+    border-color: rgba(16, 112, 202, 0.5);
+  }
+}
+
+.sidebar-brand.clickable-auto-time {
+  cursor: pointer;
+  animation: autotime-pulse 2.5s infinite ease-in-out;
+  border: 1px dashed var(--accent-primary) !important;
+  border-radius: var(--radius-md);
+  margin: var(--space-xs) var(--space-sm);
+  padding: 8px 12px !important;
+  transition: all 0.3s ease;
+}
+
+.sidebar-brand.clickable-auto-time:hover {
+  filter: brightness(1.2);
+  transform: translateY(-1px);
+}
+
+.sidebar-timer.clickable-auto-time {
+  cursor: pointer;
+  animation: autotime-pulse 2.5s infinite ease-in-out;
+  border: 1px dashed var(--accent-primary) !important;
+  border-radius: var(--radius-md);
+  margin: var(--space-xs) var(--space-sm);
+  padding: 8px 12px !important;
+  transition: all 0.3s ease;
+}
+
+.sidebar-timer.clickable-auto-time:hover {
+  filter: brightness(1.2);
+  transform: translateY(-1px);
+}
+
+@keyframes overperformance-alarm-pulse {
+  0% {
+    box-shadow: 0 0 5px rgba(239, 68, 68, 0.4);
+    border-color: rgba(239, 68, 68, 0.6);
+  }
+  50% {
+    box-shadow: 0 0 15px rgba(239, 68, 68, 0.8), inset 0 0 5px rgba(239, 68, 68, 0.3);
+    border-color: rgba(239, 68, 68, 0.9);
+    background: rgba(239, 68, 68, 0.15) !important;
+  }
+  100% {
+    box-shadow: 0 0 5px rgba(239, 68, 68, 0.4);
+    border-color: rgba(239, 68, 68, 0.6);
+  }
+}
+
+.sidebar-timer.overperformance-alarm {
+  animation: overperformance-alarm-pulse 1.5s infinite ease-in-out;
+  border: 1px solid rgba(239, 68, 68, 0.6) !important;
+  border-radius: var(--radius-md);
+  margin: var(--space-xs) var(--space-sm);
+  padding: 8px 12px !important;
+  transition: all 0.3s ease;
+}
+
+/* ---- Ticket Tab Bar System ---- */
+.tabs-bar {
+  display: flex;
+  flex-wrap: wrap; /* Wraps to new line if too many tabs */
+  align-items: stretch;
+  background: var(--bg-secondary);
+  padding: 0;
+}
+.tab-item {
+  display: inline-flex;
+  align-items: center;
+  gap: 8px;
+  padding: 8px 16px;
+  background: transparent;
+  border: none;
+  border-right: 1px solid var(--border-subtle);
+  border-radius: 0 !important; /* Square corners */
+  font-size: 0.8rem;
+  font-weight: 500;
+  color: var(--text-secondary);
+  cursor: pointer;
+  user-select: none;
+  transition: all var(--transition-fast);
+  margin: 0 !important;
+}
+.tab-item:hover {
+  background: var(--bg-tertiary);
+  color: var(--text-primary);
+}
+.tab-item.active {
+  background: var(--bg-primary); /* Blend with main content background */
+  color: var(--accent-primary);
+  border-bottom: 2px solid var(--accent-primary);
+}
+.tab-item .tab-close {
+  background: none;
+  border: none;
+  color: var(--text-muted);
+  cursor: pointer;
+  padding: 2px;
+  font-size: 0.75rem;
+  line-height: 1;
+  opacity: 0.7;
+  transition: all 0.15s;
+}
+.tab-item .tab-close:hover {
+  opacity: 1;
+  color: var(--error);
+}
+
+/* ---- Full Bleed Ticket View Area ---- */
+#view-container.ticket-view-active {
+  padding: 0 !important;
+}
+#view-container.ticket-view-active .back-link {
+  margin: var(--space-md) var(--space-xl) var(--space-xs);
+  display: inline-flex;
+}
+#view-container.ticket-view-active .ticket-detail {
+  border-radius: 0 !important;
+  border: none !important;
+}
+#view-container.ticket-view-active .ticket-detail .card {
+  border-radius: 0 !important;
+  border-left: none !important;
+  border-right: none !important;
+  border-bottom: none !important;
+}
+
+/* ============================================================
+   Advanced Dashboard Ticket Chart Custom Styles
+   ============================================================ */
+.multiselect-list {
+  display: flex;
+  flex-direction: column;
+  max-height: 140px;
+  overflow-y: auto;
+  border: 1px solid var(--border-light);
+  border-radius: var(--radius-sm);
+  padding: 4px;
+  gap: 2px;
+  background: var(--bg-primary);
+}
+.multiselect-item {
+  padding: 6px 10px;
+  border-radius: var(--radius-sm);
+  cursor: pointer;
+  font-size: 0.82rem;
+  color: var(--text-secondary);
+  transition: background-color 0.15s, color 0.15s;
+  user-select: none;
+}
+.multiselect-item:hover {
+  background-color: var(--bg-hover, rgba(0,0,0,0.05));
+  color: var(--text-primary);
+}
+.multiselect-item.selected {
+  background-color: var(--accent-primary);
+  color: white;
+}
+.theme-dark .multiselect-item:hover,
+.theme-rosso .multiselect-item:hover,
+.theme-naturale .multiselect-item:hover,
+.theme-ice .multiselect-item:hover,
+.theme-autunno .multiselect-item:hover,
+.theme-fairytale .multiselect-item:hover {
+  background-color: rgba(255, 255, 255, 0.08);
+}
+.line-config-row {
+  display: flex;
+  justify-content: space-between;
+  align-items: center;
+  padding: 10px 14px;
+  background: var(--bg-primary);
+  border: 1px solid var(--border-subtle);
+  border-radius: var(--radius-md);
+  transition: border-color var(--transition-fast);
+}
+.line-config-row:hover {
+  border-color: var(--border-light);
+}
+.line-config-row .line-name {
+  font-weight: 500;
+  font-size: 0.9rem;
+  color: var(--text-primary);
+}
+.line-config-row .line-actions {
+  display: flex;
+  gap: 6px;
+}

public/index.html

@@ -18,11 +18,22 @@
 <body>
   <!-- Sidebar Navigation -->
   <nav class="sidebar" id="sidebar">
-    <div class="sidebar-brand" style="border-bottom:none; padding-bottom:4px;">
+    <div class="sidebar-brand" style="border-bottom:none; padding-bottom:4px; display:flex; align-items:center; justify-content:space-between;">
+      <div style="display:flex; align-items:center; gap:var(--space-md);">
         <div class="brand-icon">⚡</div>
         <span class="brand-text">OTRS Turbo</span>
       </div>
-    <div class="sidebar-timer" id="daily-timer" style="padding:var(--space-md) var(--space-lg) var(--space-lg) var(--space-lg); border-bottom:1px solid var(--border-subtle); font-size:0.75rem; color:var(--text-secondary); font-family:monospace; line-height:1.2;">
+      <button id="btn-close-end-of-day" class="btn-brand-action" title="Chiudi i ticket inseriti nel gruppo CHIUDI A FINE GIORNATA">
+        <svg class="nav-icon" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" style="width:18px; height:18px;">
+          <path d="M9 5H7a2 2 0 00-2 2v12a2 2 0 002 2h10a2 2 0 002-2V7a2 2 0 00-2-2h-2" />
+          <rect x="9" y="3" width="6" height="4" rx="1" />
+          <path d="M9 12h6M9 16h4" />
+          <line x1="3" y1="3" x2="21" y2="21" stroke="currentColor" stroke-width="2.5" stroke-linecap="round" />
+        </svg>
+      </button>
+    </div>
+    <div class="sidebar-timer" id="daily-timer"
+      style="padding:var(--space-md) var(--space-lg) var(--space-lg) var(--space-lg); border-bottom:1px solid var(--border-subtle); font-size:0.75rem; color:var(--text-secondary); font-family:monospace; line-height:1.2;">
       <span class="timer-display">0 / 480 | 480</span>
     </div>
 
@@ -59,6 +70,17 @@
           <span class="nav-badge" id="my-ticket-count"></span>
         </a>
       </li>
+      <li>
+        <a href="#/tickets/groups" class="nav-link" data-view="ticket-groups" id="nav-ticket-groups">
+          <svg class="nav-icon" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2">
+            <path d="M17 21v-2a4 4 0 0 0-4-4H5a4 4 0 0 0-4 4v2" />
+            <circle cx="9" cy="7" r="4" />
+            <path d="M23 21v-2a4 4 0 0 0-3-3.87" />
+            <path d="M16 3.13a4 4 0 0 1 0 7.75" />
+          </svg>
+          <span>Gruppi Ticket</span>
+        </a>
+      </li>
       <li>
         <a href="#/tickets/new" class="nav-link" data-view="new-ticket" id="nav-new-ticket">
           <svg class="nav-icon" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2">
@@ -79,6 +101,25 @@
           <span>Apertura Massiva</span>
         </a>
       </li>
+      <hr>
+      <li>
+        <a href="#/mail-management" class="nav-link" data-view="mail-management" id="nav-mail-management">
+          <svg class="nav-icon" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2">
+            <path d="M4 4h16c1.1 0 2 .9 2 2v12c0 1.1-.9 2-2 2H4c-1.1 0-2-.9-2-2V6c0-1.1.9-2 2-2z" />
+            <polyline points="22,6 12,13 2,6" />
+          </svg>
+          <span>Gestione Mail</span>
+        </a>
+      </li>
+      <li>
+        <a href="#/activity" class="nav-link" data-view="activity" id="nav-activity">
+          <svg class="nav-icon" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2">
+            <circle cx="12" cy="12" r="10" />
+            <polyline points="12 6 12 12 16 14" />
+          </svg>
+          <span>Storico Attività Turbo</span>
+        </a>
+      </li>
     </ul>
 
     <div class="sidebar-footer">
@@ -92,7 +133,8 @@
   <!-- Main Content -->
   <main class="main-content" id="main-content">
     <!-- Top Bar -->
-    <header class="topbar" id="topbar">
+    <header class="topbar" id="topbar" style="height: auto; padding: 0; display: flex; flex-direction: column; align-items: stretch; gap: 0;">
+      <div class="topbar-main" style="display: flex; align-items: center; justify-content: space-between; width: 100%; height: var(--topbar-height); padding: 0 var(--space-xl);">
         <div class="topbar-left" style="display:flex; align-items:center; gap:var(--space-md);">
           <h1 class="page-title" id="page-title">Dashboard</h1>
           <div style="display:flex; align-items:center; gap:var(--space-xs);">
@@ -122,9 +164,15 @@
               <circle cx="11" cy="11" r="8" />
               <path d="M21 21l-4.35-4.35" />
             </svg>
-          <input type="text" class="search-input" id="global-search" placeholder="Cerca ticket (numero, titolo o corpo)..." style="padding-right: 32px;" />
+            <input type="text" class="search-input" id="global-search"
-          <button id="global-search-clear" style="position: absolute; right: 10px; top: 50%; transform: translateY(-50%); background: none; border: none; padding: 4px; cursor: pointer; color: var(--text-muted); display: none; align-items: center; justify-content: center;" title="Cancella ricerca">
+              placeholder="Cerca ticket (numero, titolo o corpo)..." style="padding-right: 32px;" />
-            <svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" style="width:14px;height:14px;display:block;"><path d="M18 6L6 18M6 6l12 12"/></svg>
+            <button id="global-search-clear"
+              style="position: absolute; right: 10px; top: 50%; transform: translateY(-50%); background: none; border: none; padding: 4px; cursor: pointer; color: var(--text-muted); display: none; align-items: center; justify-content: center;"
+              title="Cancella ricerca">
+              <svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2"
+                style="width:14px;height:14px;display:block;">
+                <path d="M18 6L6 18M6 6l12 12" />
+              </svg>
             </button>
           </div>
           <button class="btn btn-primary btn-sm" id="topbar-new-ticket" onclick="window.location.hash='#/tickets/new'">
@@ -134,6 +182,9 @@
             Nuovo
           </button>
         </div>
+      </div>
+      <!-- Tabs Bar -->
+      <div id="tabs-bar" class="tabs-bar" style="display:none; border-top: 1px solid var(--border-subtle);"></div>
     </header>
 
     <!-- View Container -->
@@ -151,6 +202,7 @@
 
   <!-- Scripts -->
   <script src="https://cdn.jsdelivr.net/npm/quill@2.0.2/dist/quill.js"></script>
+  <script src="https://cdn.jsdelivr.net/npm/chart.js"></script>
   <script src="/js/components/toast.js"></script>
   <script src="/js/components/filters.js"></script>
   <script src="/js/views/dashboard.js"></script>
@@ -158,6 +210,10 @@
   <script src="/js/views/ticketDetail.js"></script>
   <script src="/js/views/ticketCreate.js"></script>
   <script src="/js/views/ticketBulk.js"></script>
+  <script src="/js/views/activityLog.js"></script>
+  <script src="/js/views/emailCompose.js"></script>
+  <script src="/js/views/mailManagement.js"></script>
+  <script src="/js/views/ticketGroups.js"></script>
   <script src="/js/app.js"></script>
 </body>
 

public/js/app.js

@@ -13,12 +13,134 @@ const App = {
   lookupsLoaded: false,
   demotivationalPhrases: [],
   motivationalPhrases: [],
+  drafts: {},
+  tabs: [],
+  lastListView: '#/tickets',
+
+  loadTabs() {
+    try {
+      const saved = localStorage.getItem('otrs_turbo_tabs');
+      if (saved) this.tabs = JSON.parse(saved);
+      const savedDrafts = localStorage.getItem('otrs_turbo_drafts');
+      if (savedDrafts) this.drafts = JSON.parse(savedDrafts);
+    } catch (e) {}
+    this.renderTabs();
+  },
+
+  saveTabs() {
+    localStorage.setItem('otrs_turbo_tabs', JSON.stringify(this.tabs));
+    this.renderTabs();
+  },
+
+  saveDraft(ticketId, draft) {
+    if (!this.drafts[ticketId]) this.drafts[ticketId] = {};
+    this.drafts[ticketId][draft.type] = draft;
+    localStorage.setItem('otrs_turbo_drafts', JSON.stringify(this.drafts));
+  },
+
+  getDraft(ticketId, type) {
+    return this.drafts[ticketId] ? this.drafts[ticketId][type] : null;
+  },
+
+  clearDraft(ticketId, type) {
+    if (this.drafts[ticketId] && this.drafts[ticketId][type]) {
+      delete this.drafts[ticketId][type];
+      if (Object.keys(this.drafts[ticketId]).length === 0) {
+        delete this.drafts[ticketId];
+      }
+      localStorage.setItem('otrs_turbo_drafts', JSON.stringify(this.drafts));
+      this.renderTabs();
+    }
+  },
+
+  openTab(id, tn, title) {
+    const exists = this.tabs.find(t => String(t.id) === String(id));
+    if (!exists) {
+      this.tabs.push({ id, tn, title });
+      this.saveTabs();
+    }
+  },
+
+  addTabWithoutRedirect(id, tn, title) {
+    const exists = this.tabs.find(t => String(t.id) === String(id));
+    if (!exists) {
+      this.tabs.push({ id, tn, title });
+      this.saveTabs();
+    } else {
+      if (title && exists.title !== title) {
+        exists.title = title;
+        this.saveTabs();
+      } else {
+        this.renderTabs();
+      }
+    }
+  },
+
+  closeTab(id, e) {
+    if (e) e.stopPropagation();
+    this.tabs = this.tabs.filter(t => String(t.id) !== String(id));
+    this.saveTabs();
+    
+    // Clear drafts for closed tab
+    delete this.drafts[id];
+    localStorage.setItem('otrs_turbo_drafts', JSON.stringify(this.drafts));
+
+    const hash = window.location.hash;
+    if (hash === `#/tickets/${id}`) {
+      if (this.tabs.length > 0) {
+        window.location.hash = `#/tickets/${this.tabs[this.tabs.length - 1].id}`;
+      } else {
+        window.location.hash = '#/tickets';
+      }
+    }
+  },
+
+  renderTabs() {
+    const bar = document.getElementById('tabs-bar');
+    if (!bar) return;
+    if (this.tabs.length === 0) {
+      bar.style.display = 'none';
+      this.updateHeaderHeight();
+      return;
+    }
+    bar.style.display = 'flex';
+    
+    const currentHash = window.location.hash;
+    
+    bar.innerHTML = this.tabs.map(t => {
+      const isActive = currentHash === `#/tickets/${t.id}`;
+      const hasEmailDraft = this.getDraft(t.id, 'email');
+      const emailIconHtml = hasEmailDraft ? `<span style="color:#22c55e; margin-right:4px;" title="Bozza email presente">✉️</span>` : '';
+      const displayTitle = t.title ? (t.title.length > 25 ? t.title.substring(0, 22) + '...' : t.title) : `#${t.tn}`;
+      return `
+        <div class="tab-item ${isActive ? 'active' : ''}" onclick="window.location.hash = '#/tickets/${t.id}'" title="${App.escapeHtml(t.title || '')}">
+          ${emailIconHtml}
+          <span>${App.escapeHtml(displayTitle)}</span>
+          <button class="tab-close" onclick="App.closeTab(${t.id}, event)">✕</button>
+        </div>
+      `;
+    }).join('');
+    this.updateHeaderHeight();
+  },
+
+  updateHeaderHeight() {
+    const topbar = document.getElementById('topbar');
+    if (topbar) {
+      const height = topbar.offsetHeight;
+      document.documentElement.style.setProperty('--topbar-total-height', `${height}px`);
+    }
+  },
+
+  get currentAgentId() {
+    return parseInt(localStorage.getItem('activeAgentId') || '1', 10);
+  },
 
   /** Initialize the application */
   init() {
     this.initTheme();
     this.loadDemotivationalPhrases();
     this.loadMotivationalPhrases();
+    this.loadTabs();
     Toast.init();
 
     // Hash-based SPA router
@@ -34,20 +156,8 @@ const App = {
         }
       };
 
-      let timeout;
       searchInput.addEventListener('input', () => {
         toggleClearBtn();
-        clearTimeout(timeout);
-        timeout = setTimeout(() => {
-          const hash = window.location.hash;
-          if (hash.startsWith('#/tickets') && !hash.includes('/new') && !hash.match(/#\/tickets\/\d+/)) {
-            TicketListView.currentPage = 1;
-            TicketListView.render();
-          } else {
-            // Navigate to ticket list with search
-            window.location.hash = '#/tickets';
-          }
-        }, 350);
       });
 
       searchInput.addEventListener('keydown', (e) => {
@@ -94,7 +204,38 @@ const App = {
       refreshBtn.addEventListener('click', () => this.refreshLookups());
     }
 
+    // Bind button close end of day tickets
+    const btnCloseEod = document.getElementById('btn-close-end-of-day');
+    if (btnCloseEod) {
+      btnCloseEod.addEventListener('click', async (e) => {
+        e.preventDefault();
+        e.stopPropagation();
+        e.stopImmediatePropagation();
+        const confirmed = await this.confirm(
+          'Chiusura Ticket Fine Giornata',
+          'Sei sicuro di voler chiudere tutti i ticket nel gruppo "CHIUDI A FINE GIORNATA"?\nI ticket rimarranno nel gruppo.'
+        );
+        if (!confirmed) return;
+
+        try {
+          const res = await this.api('/api/groups/close-end-of-day', { method: 'POST' });
+          if (res.count > 0) {
+            Toast.success(res.message);
+          } else {
+            Toast.info(res.message);
+          }
+          this.updateSidebarBadges();
+          this.route();
+        } catch (err) {
+          Toast.error('Errore durante la chiusura dei ticket: ' + err.message);
+        }
+      });
+    }
+
     // Initial route
+    window.addEventListener('resize', () => this.updateHeaderHeight());
+    setTimeout(() => this.updateHeaderHeight(), 100);
+
     if (!window.location.hash || window.location.hash === '#/') {
       window.location.hash = '#/dashboard';
     } else {
@@ -108,6 +249,32 @@ const App = {
     const hash = fullHash.split('?')[0];
     const titleEl = document.getElementById('page-title');
 
+    if (hash === '#/tickets' || hash === '#/tickets/my') {
+      this.lastListView = hash;
+    }
+
+    // Save draft for previous ticket before routing
+    if (typeof TicketDetailView !== 'undefined' && TicketDetailView.ticketId) {
+      TicketDetailView.saveDraft();
+      if (typeof EmailCompose !== 'undefined') {
+        EmailCompose.saveDraft();
+        const overlay = document.getElementById('email-compose-overlay');
+        if (overlay) overlay.remove();
+      }
+    }
+
+    this.renderTabs();
+    this.updateHeaderHeight();
+
+    const container = document.getElementById('view-container');
+    if (container) {
+      if (hash.match(/^#\/tickets\/(\d+)$/)) {
+        container.classList.add('ticket-view-active');
+      } else {
+        container.classList.remove('ticket-view-active');
+      }
+    }
+
     // Update active nav link
     document.querySelectorAll('.nav-link').forEach(link => {
       link.classList.remove('active');
@@ -138,6 +305,21 @@ const App = {
       titleEl.textContent = 'Apertura Massiva Ticket';
       TicketBulkView.render();
 
+    } else if (hash === '#/tickets/groups') {
+      document.getElementById('nav-ticket-groups')?.classList.add('active');
+      titleEl.textContent = 'Gruppi ticket';
+      TicketGroupsView.render();
+
+    } else if (hash === '#/activity') {
+      document.getElementById('nav-activity')?.classList.add('active');
+      titleEl.textContent = 'Storico Attività';
+      ActivityLogView.render();
+
+    } else if (hash === '#/mail-management') {
+      document.getElementById('nav-mail-management')?.classList.add('active');
+      titleEl.textContent = 'Gestione Mail';
+      MailManagementView.render();
+
     } else if (hash.match(/^#\/tickets\/(\d+)$/)) {
       const id = hash.match(/^#\/tickets\/(\d+)$/)[1];
       document.getElementById('nav-tickets')?.classList.add('active');
@@ -181,25 +363,29 @@ const App = {
       if (cached) {
         try {
           this.lookups = JSON.parse(cached);
+          if (!this.lookups.config || this.lookups.config.autoTimeMinHour === undefined || !this.lookups.customerUsers || !this.lookups.customer_users_version_1) {
+            throw new Error('Outdated config cache (missing autoTimeMinHour or customerUsers)');
+          }
           this.lookupsLoaded = true;
           return;
         } catch (e) {
-          console.warn('Failed to parse cached lookups, reloading...', e);
+          console.warn('Failed to parse cached lookups, reloading...', e.message);
         }
       }
     }
 
     try {
-      const [queues, states, priorities, users, types, config] = await Promise.all([
+      const [queues, states, priorities, users, types, config, customerUsers] = await Promise.all([
         this.api('/api/queues'),
         this.api('/api/states'),
         this.api('/api/priorities'),
         this.api('/api/users'),
         this.api('/api/types'),
         this.api('/api/config').catch(() => ({ defaultAgentLogin: '' })),
+        this.api('/api/customer-users/search?q=').catch(() => []),
       ]);
 
-      this.lookups = { queues, states, priorities, users, types, config };
+      this.lookups = { queues, states, priorities, users, types, config, customerUsers, customer_users_version_1: true };
       localStorage.setItem('otrs_lookups', JSON.stringify(this.lookups));
       this.lookupsLoaded = true;
     } catch (err) {
@@ -218,6 +404,9 @@ const App = {
     }
 
     try {
+      // Sync LDAP customer users to local DB cache
+      await this.api('/api/customer-users/sync', { method: 'POST' });
+
       await this.ensureLookups(true);
       await this.initAgentSelector();
       Toast.success('Dati locali (code, utenti, ecc.) aggiornati con successo!');
@@ -320,11 +509,21 @@ const App = {
         localStorage.setItem('activeAgentId', select.value);
       }
 
+      if (typeof Filters !== 'undefined' && Filters.allStates && Filters.allStates.my) {
+        Filters.allStates.my.user_id = select.value;
+      }
+
       // Handle dropdown change event
       select.addEventListener('change', () => {
-        localStorage.setItem('activeAgentId', select.value);
+        const newAgentId = select.value;
+        localStorage.setItem('activeAgentId', newAgentId);
+        if (typeof Filters !== 'undefined' && Filters.allStates && Filters.allStates.my) {
+          Filters.allStates.my.user_id = newAgentId;
+          localStorage.setItem('otrs_turbo_filters_my', JSON.stringify(Filters.allStates.my));
+        }
         Toast.success(`Agente attivo cambiato: ${select.options[select.selectedIndex].text}`);
         this.updateDailyTimer();
+        this.updateSidebarBadges();
         this.route();
       });
 
@@ -379,26 +578,24 @@ const App = {
     }
   },
 
-  /** Load demotivational phrases from txt file */
+  /** Load demotivational phrases from SQLite cache */
   async loadDemotivationalPhrases() {
     try {
-      const res = await fetch('/demotivational.txt');
+      const res = await fetch('/api/dashboard/phrases?tipo=demotivational');
       if (res.ok) {
-        const text = await res.text();
+        this.demotivationalPhrases = await res.json();
-        this.demotivationalPhrases = text.split('\n').map(line => line.trim()).filter(line => line.length > 0);
       }
     } catch (e) {
       console.warn('Failed to load demotivational phrases:', e);
     }
   },
 
-  /** Load motivational phrases from txt file */
+  /** Load motivational phrases from SQLite cache */
   async loadMotivationalPhrases() {
     try {
-      const res = await fetch('/motivational.txt');
+      const res = await fetch('/api/dashboard/phrases?tipo=motivational');
       if (res.ok) {
-        const text = await res.text();
+        this.motivationalPhrases = await res.json();
-        this.motivationalPhrases = text.split('\n').map(line => line.trim()).filter(line => line.length > 0);
       }
     } catch (e) {
       console.warn('Failed to load motivational phrases:', e);
@@ -417,10 +614,93 @@ const App = {
       const data = await this.api('/api/users/time-today');
       const todayTime = typeof data.totalToday === 'number' ? data.totalToday : 0;
       const remaining = Math.max(0, targetTime - todayTime);
-      const percentage = Math.min(100, Math.round((todayTime / targetTime) * 100));
+      const mathematicalPercentage = Math.round((todayTime / targetTime) * 100);
+      const hasOverperformance = mathematicalPercentage > 100;
+      const percentage = Math.min(100, mathematicalPercentage);
+
+      const brandEl = document.querySelector('.sidebar-brand');
+      if (brandEl) {
+        if (hasOverperformance) {
+          brandEl.classList.add('glow');
+        } else {
+          brandEl.classList.remove('glow');
+        }
+      }
+
+      if (timerEl) {
+        if (hasOverperformance) {
+          timerEl.classList.add('overperformance-alarm');
+        } else {
+          timerEl.classList.remove('overperformance-alarm');
+        }
+      }
+
+      const minTimeStr = this.lookups.config?.autoTimeMinHour || '18:00';
+      const [minHour, minMin] = minTimeStr.split(':').map(x => parseInt(x, 10));
+
+      const now = new Date();
+      const currentHour = now.getHours();
+      const currentMin = now.getMinutes();
+
+      let isPastTime = false;
+      if (currentHour > minHour) {
+        isPastTime = true;
+      } else if (currentHour === minHour && currentMin >= minMin) {
+        isPastTime = true;
+      }
+
+      const triggerAction = async (e) => {
+        if (e && e.target && e.target.closest('#btn-close-end-of-day')) {
+          return;
+        }
+        e.preventDefault();
+        e.stopPropagation();
+        const confirmed = await this.confirm(
+          'Consuntivazione Automatica',
+          `Sei sicuro di voler effettuare la consuntivazione automatica di ${remaining} minuti rimanenti di oggi? Verrà creato un ticket chiuso a tuo carico.`
+        );
+        if (!confirmed) return;
+
+        try {
+          Toast.success('Consuntivazione in corso...');
+          const res = await this.api('/api/tickets/auto-time', { method: 'POST' });
+          this.updateDailyTimer();
+          this.route();
+          await this.alert('Consuntivazione Completata', res.message || 'La consuntivazione automatica è stata completata con successo.');
+        } catch (err) {
+          Toast.error('Errore consuntivazione automatica: ' + err.message);
+        }
+      };
+
+      if (isPastTime && remaining > 0) {
+        if (brandEl) {
+          brandEl.classList.add('clickable-auto-time');
+          brandEl.setAttribute('title', `Consuntivazione Automatica fine giornata (${remaining} m)`);
+          brandEl.onclick = triggerAction;
+        }
+
+        if (timerEl) {
+          timerEl.classList.add('clickable-auto-time');
+          //timerEl.setAttribute('title', `Consuntivazione Automatica fine giornata (${remaining} m). Clicca per eseguire.`);
+          timerEl.onclick = triggerAction;
+        }
+      } else {
+        if (brandEl) {
+          brandEl.classList.remove('clickable-auto-time');
+          brandEl.removeAttribute('title');
+          brandEl.onclick = null;
+        }
+
+        if (timerEl) {
+          timerEl.classList.remove('clickable-auto-time');
+          timerEl.removeAttribute('title');
+          timerEl.onclick = null;
+        }
+      }
 
       let phrase = "";
-      const isDemotivational = percentage >= 70;
+      const phraseThreshold = this.lookups.config?.phraseThreshold || 70;
+      const isDemotivational = percentage >= phraseThreshold;
 
       if (isDemotivational) {
         if (this.demotivationalPhrases.length > 0) {
@@ -450,11 +730,16 @@ const App = {
           <div class="timer-tooltip-border"></div>
           <div style="font-size:0.75rem; font-weight:600; color:var(--text-primary); margin-bottom:4px; display:flex; justify-content:space-between;">
             <span>Progresso Giornaliero</span>
-            <strong>${percentage}%</strong>
+            <strong>${mathematicalPercentage}%</strong>
           </div>
           <div style="background:var(--border-light); border-radius:var(--radius-full); height:10px; width:100%; overflow:hidden; border:1px solid var(--border-subtle);">
             <div style="width:${percentage}%; background:linear-gradient(90deg, var(--accent-primary), var(--accent-secondary)); height:100%; border-radius:inherit; transition: width 0.3s ease;"></div>
           </div>
+          ${hasOverperformance ? `
+            <div style="font-size:0.72rem; color:var(--error); font-weight:700; line-height:1.3; text-transform:uppercase; margin-top:8px; border-top:1px solid var(--border-subtle); padding-top:8px; text-align:center; animation: pulse 1.5s infinite;">
+              ⚠️ Rilevata una overperformance allontanarsi dalla postazione immediatamente
+            </div>
+          ` : ''}
           <div style="font-size:0.72rem; color:var(--text-secondary); line-height:1.35; font-style:italic; margin-top:6px; border-top:1px solid var(--border-subtle); padding-top:6px; text-align:center;">
             "${phrase}"
           </div>
@@ -485,6 +770,225 @@ const App = {
       console.warn('Failed to update sidebar badges:', e);
     }
   },
+
+  /** Custom confirm dialog in the center of the screen */
+  confirm(title, message, options = {}) {
+    return new Promise((resolve) => {
+      const overlay = document.createElement('div');
+      overlay.style.position = 'fixed';
+      overlay.style.top = '0';
+      overlay.style.left = '0';
+      overlay.style.width = '100vw';
+      overlay.style.height = '100vh';
+      overlay.style.background = 'rgba(0, 0, 0, 0.6)';
+      overlay.style.backdropFilter = 'blur(4px)';
+      overlay.style.display = 'flex';
+      overlay.style.alignItems = 'center';
+      overlay.style.justifyContent = 'center';
+      overlay.style.zIndex = '99999';
+      overlay.style.opacity = '0';
+      overlay.style.transition = 'opacity 0.2s ease';
+
+      const card = document.createElement('div');
+      card.style.background = 'var(--bg-card, #1e1e2e)';
+      card.style.border = '1px solid var(--border-subtle, #313244)';
+      card.style.borderRadius = 'var(--radius-lg, 12px)';
+      card.style.padding = 'var(--space-lg, 24px)';
+      card.style.width = '100%';
+      card.style.maxWidth = '400px';
+      card.style.boxShadow = 'var(--shadow-lg, 0 10px 30px rgba(0,0,0,0.5))';
+      card.style.transform = 'scale(0.9)';
+      card.style.transition = 'transform 0.2s ease';
+      card.className = 'confirm-dialog-card';
+
+      card.innerHTML = `
+        <h3 style="margin-top: 0; margin-bottom: var(--space-xs, 8px); color: var(--text-primary, #cdd6f4); font-size: 1.2rem; font-weight: 600;">${title}</h3>
+        <p style="margin-bottom: var(--space-lg, 24px); color: var(--text-muted, #a6adc8); font-size: 0.95rem; line-height: 1.5;">${message}</p>
+        <div style="display: flex; gap: var(--space-sm, 12px); justify-content: flex-end;">
+          <button id="confirm-btn-cancel" class="btn btn-ghost" style="height: 36px; font-size: 0.9rem; padding: 0 16px; border-radius: var(--radius-md, 6px);">${options.cancelText || 'Annulla'}</button>
+          <button id="confirm-btn-ok" class="btn btn-danger" style="height: 36px; font-size: 0.9rem; padding: 0 16px; border-radius: var(--radius-md, 6px); font-weight: 500; cursor: pointer;">${options.confirmText || 'Conferma'}</button>
+        </div>
+      `;
+
+      overlay.appendChild(card);
+      document.body.appendChild(overlay);
+
+      // Trigger animations
+      requestAnimationFrame(() => {
+        overlay.style.opacity = '1';
+        card.style.transform = 'scale(1)';
+      });
+
+      const cleanUp = (result) => {
+        overlay.style.opacity = '0';
+        card.style.transform = 'scale(0.9)';
+        setTimeout(() => {
+          overlay.remove();
+          resolve(result);
+        }, 200);
+      };
+
+      const btnCancel = card.querySelector('#confirm-btn-cancel');
+      const btnOk = card.querySelector('#confirm-btn-ok');
+
+      btnCancel.addEventListener('click', () => cleanUp(false));
+      btnOk.addEventListener('click', () => cleanUp(true));
+
+      // Close on backdrop click
+      overlay.addEventListener('click', (e) => {
+        if (e.target === overlay) cleanUp(false);
+      });
+    });
+  },
+
+  /** Custom alert dialog in the center of the screen */
+  alert(title, message, options = {}) {
+    return new Promise((resolve) => {
+      const overlay = document.createElement('div');
+      overlay.style.position = 'fixed';
+      overlay.style.top = '0';
+      overlay.style.left = '0';
+      overlay.style.width = '100vw';
+      overlay.style.height = '100vh';
+      overlay.style.background = 'rgba(0, 0, 0, 0.6)';
+      overlay.style.backdropFilter = 'blur(4px)';
+      overlay.style.display = 'flex';
+      overlay.style.alignItems = 'center';
+      overlay.style.justifyContent = 'center';
+      overlay.style.zIndex = '99999';
+      overlay.style.opacity = '0';
+      overlay.style.transition = 'opacity 0.2s ease';
+
+      const card = document.createElement('div');
+      card.style.background = 'var(--bg-card, #1e1e2e)';
+      card.style.border = '1px solid var(--border-subtle, #313244)';
+      card.style.borderRadius = 'var(--radius-lg, 12px)';
+      card.style.padding = 'var(--space-lg, 24px)';
+      card.style.width = '100%';
+      card.style.maxWidth = '400px';
+      card.style.boxShadow = 'var(--shadow-lg, 0 10px 30px rgba(0,0,0,0.5))';
+      card.style.transform = 'scale(0.9)';
+      card.style.transition = 'transform 0.2s ease';
+      card.className = 'alert-dialog-card';
+
+      card.innerHTML = `
+        <h3 style="margin-top: 0; margin-bottom: var(--space-xs, 8px); color: var(--text-primary, #cdd6f4); font-size: 1.2rem; font-weight: 600;">${title}</h3>
+        <p style="margin-bottom: var(--space-lg, 24px); color: var(--text-muted, #a6adc8); font-size: 0.95rem; line-height: 1.5;">${message}</p>
+        <div style="display: flex; justify-content: flex-end;">
+          <button id="alert-btn-ok" class="btn btn-primary" style="height: 36px; font-size: 0.9rem; padding: 0 20px; border-radius: var(--radius-md, 6px); font-weight: 500; cursor: pointer;">${options.okText || 'OK'}</button>
+        </div>
+      `;
+
+      overlay.appendChild(card);
+      document.body.appendChild(overlay);
+
+      requestAnimationFrame(() => {
+        overlay.style.opacity = '1';
+        card.style.transform = 'scale(1)';
+      });
+
+      const cleanUp = () => {
+        overlay.style.opacity = '0';
+        card.style.transform = 'scale(0.9)';
+        setTimeout(() => {
+          overlay.remove();
+          resolve();
+        }, 200);
+      };
+
+      card.querySelector('#alert-btn-ok').addEventListener('click', cleanUp);
+      overlay.addEventListener('click', (e) => {
+        if (e.target === overlay) cleanUp();
+      });
+    });
+  },
+
+  /** Custom prompt dialog in the center of the screen */
+  prompt(title, message, options = {}) {
+    return new Promise((resolve) => {
+      const overlay = document.createElement('div');
+      overlay.style.position = 'fixed';
+      overlay.style.top = '0';
+      overlay.style.left = '0';
+      overlay.style.width = '100vw';
+      overlay.style.height = '100vh';
+      overlay.style.background = 'rgba(0, 0, 0, 0.6)';
+      overlay.style.backdropFilter = 'blur(4px)';
+      overlay.style.display = 'flex';
+      overlay.style.alignItems = 'center';
+      overlay.style.justifyContent = 'center';
+      overlay.style.zIndex = '99999';
+      overlay.style.opacity = '0';
+      overlay.style.transition = 'opacity 0.2s ease';
+
+      const card = document.createElement('div');
+      card.style.background = 'var(--bg-card, #1e1e2e)';
+      card.style.border = '1px solid var(--border-subtle, #313244)';
+      card.style.borderRadius = 'var(--radius-lg, 12px)';
+      card.style.padding = 'var(--space-lg, 24px)';
+      card.style.width = '100%';
+      card.style.maxWidth = '400px';
+      card.style.boxShadow = 'var(--shadow-lg, 0 10px 30px rgba(0,0,0,0.5))';
+      card.style.transform = 'scale(0.9)';
+      card.style.transition = 'transform 0.2s ease';
+      card.className = 'prompt-dialog-card';
+
+      card.innerHTML = `
+        <h3 style="margin-top: 0; margin-bottom: var(--space-xs, 8px); color: var(--text-primary, #cdd6f4); font-size: 1.2rem; font-weight: 600;">${title}</h3>
+        <p style="margin-bottom: var(--space-sm, 12px); color: var(--text-muted, #a6adc8); font-size: 0.95rem; line-height: 1.5;">${message}</p>
+        <input type="text" id="prompt-input-field" class="form-input" value="${options.defaultValue || ''}" placeholder="${options.placeholder || ''}" style="width: 100%; margin-bottom: var(--space-md, 16px); box-sizing: border-box;" />
+        <div style="display: flex; gap: var(--space-sm, 12px); justify-content: flex-end;">
+          <button id="prompt-btn-cancel" class="btn btn-ghost" style="height: 36px; font-size: 0.9rem; padding: 0 16px; border-radius: var(--radius-md, 6px);">${options.cancelText || 'Annulla'}</button>
+          <button id="prompt-btn-ok" class="btn btn-primary" style="height: 36px; font-size: 0.9rem; padding: 0 16px; border-radius: var(--radius-md, 6px); font-weight: 500; cursor: pointer;">${options.confirmText || 'Salva'}</button>
+        </div>
+      `;
+
+      overlay.appendChild(card);
+      document.body.appendChild(overlay);
+
+      const input = card.querySelector('#prompt-input-field');
+
+      requestAnimationFrame(() => {
+        overlay.style.opacity = '1';
+        card.style.transform = 'scale(1)';
+        setTimeout(() => {
+          if (input) input.focus();
+        }, 50);
+      });
+
+      const cleanUp = (resultValue) => {
+        overlay.style.opacity = '0';
+        card.style.transform = 'scale(0.9)';
+        setTimeout(() => {
+          overlay.remove();
+          resolve(resultValue);
+        }, 200);
+      };
+
+      const btnCancel = card.querySelector('#prompt-btn-cancel');
+      const btnOk = card.querySelector('#prompt-btn-ok');
+
+      btnCancel.addEventListener('click', () => cleanUp(null));
+      btnOk.addEventListener('click', () => {
+        const val = input ? input.value : '';
+        cleanUp(val);
+      });
+
+      if (input) {
+        input.addEventListener('keydown', (e) => {
+          if (e.key === 'Enter') {
+            btnOk.click();
+          } else if (e.key === 'Escape') {
+            btnCancel.click();
+          }
+        });
+      }
+
+      overlay.addEventListener('click', (e) => {
+        if (e.target === overlay) cleanUp(null);
+      });
+    });
+  },
 };
 
 // Start the app when DOM is ready

public/js/components/filters.js

@@ -3,21 +3,66 @@
  * Manages ticket list filter state and renders filter dropdowns.
  */
 const Filters = {
-  state: {
+  currentMode: 'general', // 'general' or 'my'
+
+  allStates: {
+    general: {
       queue_id: '',
       state_id: '',
       priority_id: '',
       user_id: '',
+      customer_user_id: '',
       date_from: '',
       date_to: '',
     },
+    my: {
+      queue_id: '',
+      state_id: '',
+      priority_id: '',
+      user_id: '',
+      customer_user_id: '',
+      date_from: '',
+      date_to: '',
+    }
+  },
+
+  customerCache: {},
+  presets: [],
+  selectedPresetId: null,
+
+  saveCustomerCache() {
+    try {
+      localStorage.setItem('otrs_turbo_customer_cache', JSON.stringify(this.customerCache));
+    } catch (e) { /* ignore */ }
+  },
+
+  // Dynamic state getter based on active mode
+  get state() {
+    return this.allStates[this.currentMode];
+  },
+
+  set state(val) {
+    this.allStates[this.currentMode] = val;
+  },
 
   /** Load saved filters from localStorage */
   load() {
     try {
-      const saved = localStorage.getItem('otrs_turbo_filters');
+      const savedGeneral = localStorage.getItem('otrs_turbo_filters_general');
-      if (saved) {
+      if (savedGeneral) {
-        Object.assign(this.state, JSON.parse(saved));
+        Object.assign(this.allStates.general, JSON.parse(savedGeneral));
+      }
+      const savedMy = localStorage.getItem('otrs_turbo_filters_my');
+      if (savedMy) {
+        Object.assign(this.allStates.my, JSON.parse(savedMy));
+      }
+      // Always sync mode 'my' user_id to activeAgentId
+      const activeAgentId = localStorage.getItem('activeAgentId') || '1';
+      this.allStates.my.user_id = activeAgentId;
+
+      const savedCache = localStorage.getItem('otrs_turbo_customer_cache');
+      if (savedCache) {
+        this.customerCache = JSON.parse(savedCache);
       }
     } catch (e) { /* ignore */ }
   },
@@ -25,13 +70,17 @@ const Filters = {
   /** Save filters to localStorage */
   save() {
     try {
-      localStorage.setItem('otrs_turbo_filters', JSON.stringify(this.state));
+      localStorage.setItem(`otrs_turbo_filters_${this.currentMode}`, JSON.stringify(this.state));
     } catch (e) { /* ignore */ }
   },
 
   /** Reset all filters */
   reset() {
-    this.state = { queue_id: '', state_id: '', priority_id: '', user_id: '', date_from: '', date_to: '' };
+    this.state = { queue_id: '', state_id: '', priority_id: '', user_id: '', customer_user_id: '', date_from: '', date_to: '' };
+    if (this.currentMode === 'my') {
+      const activeAgentId = localStorage.getItem('activeAgentId') || '1';
+      this.state.user_id = activeAgentId;
+    }
     this.save();
   },
 
@@ -44,101 +93,692 @@ const Filters = {
     return params;
   },
 
+  /** Helper to compute trigger button label text for multiselect dropdowns */
+  getMultiselectLabel(selectedVal, itemsList, labelField = 'name', idField = 'id') {
+    const selectedList = Array.isArray(selectedVal)
+      ? selectedVal
+      : (typeof selectedVal === 'string' && selectedVal ? selectedVal.split(',') : []);
+
+    if (selectedList.length === 0) {
+      return 'Tutti';
+    }
+
+    const selectedNames = (itemsList || [])
+      .filter(item => selectedList.includes(String(item[idField])))
+      .map(item => typeof labelField === 'function' ? labelField(item) : item[labelField]);
+
+    if (selectedNames.length === 0) {
+      return 'Tutti';
+    }
+
+    if (selectedNames.length <= 2) {
+      return selectedNames.join(', ');
+    } else {
+      return `${selectedNames.length} selezionati`;
+    }
+  },
+
+  getCustomerUserMultiselectLabel(lookups) {
+    const selectedList = Array.isArray(this.state.customer_user_id) 
+      ? this.state.customer_user_id 
+      : (typeof this.state.customer_user_id === 'string' && this.state.customer_user_id ? this.state.customer_user_id.split(',') : []);
+      
+    if (selectedList.length === 0) {
+      return 'Tutti';
+    }
+    
+    const selectedNames = selectedList.map(login => {
+      if (this.customerCache && this.customerCache[login]) {
+        return this.customerCache[login];
+      }
+      const found = (lookups.customerUsers || []).find(u => String(u.login) === String(login));
+      if (found) {
+        const fullName = `${found.last_name} ${found.first_name}`.trim();
+        this.customerCache[login] = fullName;
+        this.saveCustomerCache();
+        return fullName;
+      }
+      return login;
+    });
+      
+    if (selectedNames.length <= 2) {
+      return selectedNames.join(', ');
+    } else {
+      return `${selectedNames.length} selezionati`;
+    }
+  },
+
+  /** Update customer user label DOM element dynamically */
+  updateCustomerUserMultiselectLabel(lookups) {
+    const labelEl = document.getElementById('customer-user-multiselect-label');
+    if (labelEl) {
+      labelEl.textContent = this.getCustomerUserMultiselectLabel(lookups);
+    }
+  },
+
   /**
    * Render filter bar HTML.
    * @param {Object} lookups - { queues, states, priorities, users }
    * @returns {string} HTML string
    */
   renderBar(lookups) {
-    const makeOptions = (items, valueKey, labelKey, selectedVal) => {
+    const stateLabel = this.getMultiselectLabel(this.state.state_id, lookups.states);
-      return items.map(item => {
+    const queueLabel = this.getMultiselectLabel(this.state.queue_id, lookups.queues);
-        const val = item[valueKey];
+    const priorityLabel = this.getMultiselectLabel(this.state.priority_id, lookups.priorities);
-        const label = typeof labelKey === 'function' ? labelKey(item) : item[labelKey];
+    const ownerLabel = this.getMultiselectLabel(this.state.user_id, lookups.users, u => `${u.first_name} ${u.last_name}`);
-        const sel = String(val) === String(selectedVal) ? 'selected' : '';
+    const customerUserLabel = this.getCustomerUserMultiselectLabel(lookups);
-        return `<option value="${val}" ${sel}>${label}</option>`;
+
+    const presetOptions = (this.presets || []).map(p => {
+      const sel = String(p.id) === String(this.selectedPresetId) ? 'selected' : '';
+      return `<option value="${p.id}" ${sel}>${App.escapeHtml(p.name)}</option>`;
     }).join('');
-    };
 
     return `
       <div class="filters-bar" id="filters-bar">
         <div class="filter-group">
+          <span class="filter-label">Preset</span>
+          <div style="display:flex; gap:4px; align-items:center;">
+            <select class="form-select" id="filter-presets-select" style="padding:4px 20px 4px 8px; font-size:0.78rem; height:28px; margin:0; min-width:130px; border-color:var(--border-subtle);">
+              <option value="">-- Nessuno --</option>
+              ${presetOptions}
+            </select>
+            <button class="btn btn-ghost btn-xs" id="btn-save-preset" style="height:28px; padding:0 8px; font-size:0.75rem;" title="Salva filtri attuali come preset">Salva</button>
+            <button class="btn btn-ghost btn-xs" id="btn-delete-preset" style="height:28px; padding:0 8px; font-size:0.75rem; color:var(--danger);" title="Elimina il preset selezionato">Elimina</button>
+          </div>
+        </div>
+
+        <!-- Stato -->
+        <div class="filter-group" style="position:relative;">
           <span class="filter-label">Stato</span>
-          <select class="filter-select" data-filter="state_id" id="filter-state">
+          <div class="multiselect-dropdown" id="state-multiselect-dropdown" style="min-width: 110px; max-width: 140px; background: var(--bg-card); border: 1px solid var(--border-subtle); border-radius: var(--radius-sm); padding: 4px var(--space-sm); font-size: 0.85rem; cursor: pointer; display: flex; justify-content: space-between; align-items: center; user-select: none;">
-            <option value="">Tutti</option>
+            <span class="multiselect-label" id="state-multiselect-label" style="text-overflow:ellipsis; overflow:hidden; white-space:nowrap;">${App.escapeHtml(stateLabel)}</span>
-            ${makeOptions(lookups.states || [], 'id', 'name', this.state.state_id)}
+            <span style="font-size:0.6rem; color:var(--text-muted); margin-left:6px;">▼</span>
-          </select>
           </div>
-        <div class="filter-group">
+          <div class="multiselect-popover" id="state-multiselect-popover" style="display:none; position:absolute; left:0; top:100%; width: 220px; background:var(--bg-card); border:1px solid var(--border-subtle); border-radius:var(--radius-sm); box-shadow:var(--shadow-md); z-index:1002; padding:var(--space-xs); margin-top:4px;">
+            <input type="text" class="form-input ms-search" placeholder="Cerca..." style="width:100%; padding:4px 8px; font-size:0.78rem; margin-bottom:6px; box-sizing:border-box;" autocomplete="off" />
+            <div class="ms-items-container" style="display:flex; flex-direction:column; gap:2px; padding-bottom:6px; border-bottom:1px solid var(--border-subtle);">
+              ${(lookups.states || []).map(s => {
+                const selectedList = String(this.state.state_id || '').split(',').filter(Boolean);
+                const isSelected = selectedList.includes(String(s.id));
+                const activeStyle = isSelected ? 'background: var(--accent-primary); color: #fff;' : '';
+                return `
+                  <div class="ms-item ${isSelected ? 'active' : ''}" data-value="${s.id}" style="padding: 4px 8px; border-radius: var(--radius-sm); font-size: 0.8rem; cursor: pointer; user-select: none; transition: background 0.1s ease; ${activeStyle}">
+                    ${App.escapeHtml(s.name)}
+                  </div>
+                `;
+              }).join('')}
+            </div>
+            <div style="display:flex; justify-content:flex-end; gap:8px; padding-top:6px; font-size:0.75rem;">
+              <button type="button" class="btn btn-ghost btn-xs ms-clear" style="height:20px; padding:0 8px; font-size:0.75rem;">Reset</button>
+              <button type="button" class="btn btn-primary btn-xs ms-ok" style="height:20px; padding:0 8px; font-size:0.75rem; line-height:20px;">OK</button>
+            </div>
+          </div>
+        </div>
+
+        <!-- Coda -->
+        <div class="filter-group" style="position:relative;">
           <span class="filter-label">Coda</span>
-          <select class="filter-select" data-filter="queue_id" id="filter-queue">
+          <div class="multiselect-dropdown" id="queue-multiselect-dropdown" style="min-width: 120px; max-width: 150px; background: var(--bg-card); border: 1px solid var(--border-subtle); border-radius: var(--radius-sm); padding: 4px var(--space-sm); font-size: 0.85rem; cursor: pointer; display: flex; justify-content: space-between; align-items: center; user-select: none;">
-            <option value="">Tutte</option>
+            <span class="multiselect-label" id="queue-multiselect-label" style="text-overflow:ellipsis; overflow:hidden; white-space:nowrap;">${App.escapeHtml(queueLabel)}</span>
-            ${makeOptions(lookups.queues || [], 'id', 'name', this.state.queue_id)}
+            <span style="font-size:0.6rem; color:var(--text-muted); margin-left:6px;">▼</span>
-          </select>
           </div>
-        <div class="filter-group">
+          <div class="multiselect-popover" id="queue-multiselect-popover" style="display:none; position:absolute; left:0; top:100%; width: 280px; background:var(--bg-card); border:1px solid var(--border-subtle); border-radius:var(--radius-sm); box-shadow:var(--shadow-md); z-index:1002; padding:var(--space-xs); margin-top:4px;">
+            <input type="text" class="form-input ms-search" placeholder="Cerca coda..." style="width:100%; padding:4px 8px; font-size:0.78rem; margin-bottom:6px; box-sizing:border-box;" autocomplete="off" />
+            <div class="ms-items-container" style="display:flex; flex-direction:column; gap:2px; max-height:300px; overflow-y:auto; padding-bottom:6px; border-bottom:1px solid var(--border-subtle);">
+              ${(lookups.queues || []).map(q => {
+                const selectedList = String(this.state.queue_id || '').split(',').filter(Boolean);
+                const isSelected = selectedList.includes(String(q.id));
+                const activeStyle = isSelected ? 'background: var(--accent-primary); color: #fff;' : '';
+                return `
+                  <div class="ms-item ${isSelected ? 'active' : ''}" data-value="${q.id}" style="padding: 4px 8px; border-radius: var(--radius-sm); font-size: 0.8rem; cursor: pointer; user-select: none; transition: background 0.1s ease; ${activeStyle}">
+                    ${App.escapeHtml(q.name)}
+                  </div>
+                `;
+              }).join('')}
+            </div>
+            <div style="display:flex; justify-content:flex-end; gap:8px; padding-top:6px; font-size:0.75rem;">
+              <button type="button" class="btn btn-ghost btn-xs ms-clear" style="height:20px; padding:0 8px; font-size:0.75rem;">Reset</button>
+              <button type="button" class="btn btn-primary btn-xs ms-ok" style="height:20px; padding:0 8px; font-size:0.75rem; line-height:20px;">OK</button>
+            </div>
+          </div>
+        </div>
+
+        <!-- Priorità -->
+        <div class="filter-group" style="position:relative;">
           <span class="filter-label">Priorità</span>
-          <select class="filter-select" data-filter="priority_id" id="filter-priority">
+          <div class="multiselect-dropdown" id="priority-multiselect-dropdown" style="min-width: 90px; max-width: 120px; background: var(--bg-card); border: 1px solid var(--border-subtle); border-radius: var(--radius-sm); padding: 4px var(--space-sm); font-size: 0.85rem; cursor: pointer; display: flex; justify-content: space-between; align-items: center; user-select: none;">
-            <option value="">Tutte</option>
+            <span class="multiselect-label" id="priority-multiselect-label" style="text-overflow:ellipsis; overflow:hidden; white-space:nowrap;">${App.escapeHtml(priorityLabel)}</span>
-            ${makeOptions(lookups.priorities || [], 'id', 'name', this.state.priority_id)}
+            <span style="font-size:0.6rem; color:var(--text-muted); margin-left:6px;">▼</span>
-          </select>
           </div>
-        <div class="filter-group">
+          <div class="multiselect-popover" id="priority-multiselect-popover" style="display:none; position:absolute; left:0; top:100%; width: 200px; background:var(--bg-card); border:1px solid var(--border-subtle); border-radius:var(--radius-sm); box-shadow:var(--shadow-md); z-index:1002; padding:var(--space-xs); margin-top:4px;">
+            <input type="text" class="form-input ms-search" placeholder="Cerca priorità..." style="width:100%; padding:4px 8px; font-size:0.78rem; margin-bottom:6px; box-sizing:border-box;" autocomplete="off" />
+            <div class="ms-items-container" style="display:flex; flex-direction:column; gap:2px; max-height:180px; overflow-y:auto; padding-bottom:6px; border-bottom:1px solid var(--border-subtle);">
+              ${(lookups.priorities || []).map(p => {
+                const selectedList = String(this.state.priority_id || '').split(',').filter(Boolean);
+                const isSelected = selectedList.includes(String(p.id));
+                const activeStyle = isSelected ? 'background: var(--accent-primary); color: #fff;' : '';
+                return `
+                  <div class="ms-item ${isSelected ? 'active' : ''}" data-value="${p.id}" style="padding: 4px 8px; border-radius: var(--radius-sm); font-size: 0.8rem; cursor: pointer; user-select: none; transition: background 0.1s ease; ${activeStyle}">
+                    ${App.escapeHtml(p.name)}
+                  </div>
+                `;
+              }).join('')}
+            </div>
+            <div style="display:flex; justify-content:flex-end; gap:8px; padding-top:6px; font-size:0.75rem;">
+              <button type="button" class="btn btn-ghost btn-xs ms-clear" style="height:20px; padding:0 8px; font-size:0.75rem;">Reset</button>
+              <button type="button" class="btn btn-primary btn-xs ms-ok" style="height:20px; padding:0 8px; font-size:0.75rem; line-height:20px;">OK</button>
+            </div>
+          </div>
+        </div>
+
+        <!-- Owner -->
+        <div class="filter-group" style="position:relative;">
           <span class="filter-label">Owner</span>
-          <select class="filter-select" data-filter="user_id" id="filter-owner">
+          <div class="multiselect-dropdown" id="owner-multiselect-dropdown" style="min-width: 120px; max-width: 150px; background: var(--bg-card); border: 1px solid var(--border-subtle); border-radius: var(--radius-sm); padding: 4px var(--space-sm); font-size: 0.85rem; cursor: pointer; display: flex; justify-content: space-between; align-items: center; user-select: none;">
-            <option value="">Tutti</option>
+            <span class="multiselect-label" id="owner-multiselect-label" style="text-overflow:ellipsis; overflow:hidden; white-space:nowrap;">${App.escapeHtml(ownerLabel)}</span>
-            ${makeOptions(lookups.users || [], 'id', (u) => `${u.first_name} ${u.last_name}`, this.state.user_id)}
+            <span style="font-size:0.6rem; color:var(--text-muted); margin-left:6px;">▼</span>
-          </select>
+          </div>
+          <div class="multiselect-popover" id="owner-multiselect-popover" style="display:none; position:absolute; left:0; top:100%; width: 240px; background:var(--bg-card); border:1px solid var(--border-subtle); border-radius:var(--radius-sm); box-shadow:var(--shadow-md); z-index:1002; padding:var(--space-xs); margin-top:4px;">
+            <input type="text" class="form-input ms-search" placeholder="Cerca owner..." style="width:100%; padding:4px 8px; font-size:0.78rem; margin-bottom:6px; box-sizing:border-box;" autocomplete="off" />
+            <div class="ms-items-container" style="display:flex; flex-direction:column; gap:2px; max-height:180px; overflow-y:auto; padding-bottom:6px; border-bottom:1px solid var(--border-subtle);">
+              ${(lookups.users || []).map(u => {
+                const selectedList = String(this.state.user_id || '').split(',').filter(Boolean);
+                const isSelected = selectedList.includes(String(u.id));
+                const activeStyle = isSelected ? 'background: var(--accent-primary); color: #fff;' : '';
+                return `
+                  <div class="ms-item ${isSelected ? 'active' : ''}" data-value="${u.id}" style="padding: 4px 8px; border-radius: var(--radius-sm); font-size: 0.8rem; cursor: pointer; user-select: none; transition: background 0.1s ease; ${activeStyle}">
+                    ${App.escapeHtml(u.first_name)} ${App.escapeHtml(u.last_name)}
+                  </div>
+                `;
+              }).join('')}
+            </div>
+            <div style="display:flex; justify-content:flex-end; gap:8px; padding-top:6px; font-size:0.75rem;">
+              <button type="button" class="btn btn-ghost btn-xs ms-clear" style="height:20px; padding:0 8px; font-size:0.75rem;">Reset</button>
+              <button type="button" class="btn btn-primary btn-xs ms-ok" style="height:20px; padding:0 8px; font-size:0.75rem; line-height:20px;">OK</button>
+            </div>
+          </div>
+        </div>
+
+        <div class="filter-group" style="position:relative;">
+          <span class="filter-label">Utente Cliente</span>
+          <div class="multiselect-dropdown" id="customer-user-multiselect-dropdown" style="min-width: 130px; max-width: 160px; background: var(--bg-card); border: 1px solid var(--border-subtle); border-radius: var(--radius-sm); padding: 4px var(--space-sm); font-size: 0.85rem; cursor: pointer; display: flex; justify-content: space-between; align-items: center; user-select: none;">
+            <span class="multiselect-label" id="customer-user-multiselect-label" style="text-overflow:ellipsis; overflow:hidden; white-space:nowrap;">${App.escapeHtml(customerUserLabel)}</span>
+            <span style="font-size:0.6rem; color:var(--text-muted); margin-left:6px;">▼</span>
+          </div>
+          <div class="multiselect-popover" id="customer-user-multiselect-popover" style="display:none; position:absolute; left:0; top:100%; width: 280px; background:var(--bg-card); border:1px solid var(--border-subtle); border-radius:var(--radius-sm); box-shadow:var(--shadow-md); z-index:1002; padding:var(--space-xs); margin-top:4px;">
+            <input type="text" id="customer-user-search-input" placeholder="Cerca utente..." style="width:100%; padding:6px 8px; font-size:0.8rem; background:var(--bg-tertiary); border:1px solid var(--border-subtle); border-radius:var(--radius-sm); margin-bottom:6px; box-sizing:border-box; color:var(--text-primary); font-family:inherit;" autocomplete="off" />
+            <div id="customer-user-items-container" style="display:flex; flex-direction:column; gap:4px; max-height:220px; overflow-y:auto; padding-bottom:6px; border-bottom:1px solid var(--border-subtle);">
+              <!-- Populated dynamically -->
+            </div>
+            <div style="display:flex; justify-content:flex-end; gap:8px; padding-top:6px; font-size:0.75rem;">
+              <button type="button" class="btn btn-ghost btn-xs" id="customer-user-multiselect-clear" style="height:20px; padding:0 8px; font-size:0.75rem;">Reset</button>
+              <button type="button" class="btn btn-primary btn-xs" id="customer-user-multiselect-ok" style="height:20px; padding:0 8px; font-size:0.75rem; line-height:20px;">OK</button>
+            </div>
+          </div>
         </div>
         <div class="filter-group">
           <span class="filter-label">Da Data/Ora</span>
-          <input type="datetime-local" class="filter-select" data-filter="date_from" id="filter-date-from" value="${this.state.date_from || ''}" style="width: 190px; padding: 4px 8px; font-family: inherit; font-size: 0.85rem;" />
+          <input type="datetime-local" class="filter-select" data-filter="date_from" id="filter-date-from" value="${this.state.date_from || ''}" style="width: 170px; padding: 4px 8px; font-family: inherit; font-size: 0.85rem;" />
         </div>
         <div class="filter-group">
           <span class="filter-label">A Data/Ora</span>
-          <input type="datetime-local" class="filter-select" data-filter="date_to" id="filter-date-to" value="${this.state.date_to || ''}" style="width: 190px; padding: 4px 8px; font-family: inherit; font-size: 0.85rem;" />
+          <input type="datetime-local" class="filter-select" data-filter="date_to" id="filter-date-to" value="${this.state.date_to || ''}" style="width: 170px; padding: 4px 8px; font-family: inherit; font-size: 0.85rem;" />
         </div>
-        <div class="filters-actions">
+        <div class="filters-actions" style="display:flex; gap:6px; align-items:center;">
+          <button class="btn btn-primary btn-xs" id="filter-refresh" title="Aggiorna lista ticket" style="display:inline-flex; align-items:center; gap:4px; height:26px; padding:0 10px; font-size:0.78rem;">
+            🔄 Aggiorna
+          </button>
           <button class="btn btn-ghost btn-xs" id="filter-reset">Reset</button>
         </div>
       </div>
     `;
   },
 
-  /** Bind change events to filter selects */
   bindEvents(onFilterChange) {
     const isMyTickets = window.location.hash.startsWith('#/tickets/my');
     const selects = document.querySelectorAll('.filter-select[data-filter]');
     selects.forEach(sel => {
-      if (isMyTickets && sel.dataset.filter === 'user_id') {
-        sel.disabled = true;
-      } else {
       sel.disabled = false;
-      }
 
       sel.addEventListener('change', (e) => {
+        this.selectedPresetId = null;
         this.state[e.target.dataset.filter] = e.target.value;
         this.save();
         if (onFilterChange) onFilterChange();
       });
     });
 
+    // Helper to bind standard multiselect popover events
+    const bindStandardMultiselect = (filterKey, dropdownId, popoverId, labelElId, itemsList, labelField, idField = 'id') => {
+      const dropdown = document.getElementById(dropdownId);
+      const popover = document.getElementById(popoverId);
+      if (!dropdown || !popover) return;
+
+      const searchInput = popover.querySelector('.ms-search');
+      const itemsContainer = popover.querySelector('.ms-items-container');
+      const okBtn = popover.querySelector('.ms-ok');
+      const clearBtn = popover.querySelector('.ms-clear');
+
+      // Toggle popover visibility
+      dropdown.addEventListener('click', (e) => {
+        e.stopPropagation();
+        
+        // Close all other popovers
+        document.querySelectorAll('.multiselect-popover').forEach(p => {
+          if (p !== popover) p.style.display = 'none';
+        });
+
+        const isOpen = popover.style.display === 'block';
+        popover.style.display = isOpen ? 'none' : 'block';
+        if (!isOpen && searchInput) {
+          searchInput.value = '';
+          searchInput.dispatchEvent(new Event('input'));
+          setTimeout(() => searchInput.focus(), 50);
+        }
+      });
+
+      popover.addEventListener('click', (e) => e.stopPropagation());
+
+      // Search matching items
+      if (searchInput && itemsContainer) {
+        searchInput.addEventListener('input', () => {
+          const q = searchInput.value.toLowerCase().trim();
+          itemsContainer.querySelectorAll('.ms-item').forEach(item => {
+            const text = item.textContent.toLowerCase();
+            item.style.display = text.includes(q) ? 'block' : 'none';
+          });
+        });
+      }
+
+      // Bind selection clicks
+      if (itemsContainer) {
+        itemsContainer.querySelectorAll('.ms-item').forEach(item => {
+          item.addEventListener('click', (e) => {
+            e.stopPropagation();
+            const isActive = item.classList.toggle('active');
+            if (isActive) {
+              item.style.background = 'var(--accent-primary)';
+              item.style.color = '#fff';
+            } else {
+              item.style.background = '';
+              item.style.color = '';
+            }
+          });
+        });
+      }
+
+      // Apply selection (OK click)
+      if (okBtn) {
+        okBtn.addEventListener('click', () => {
+          const activeItems = itemsContainer.querySelectorAll('.ms-item.active');
+          const ids = Array.from(activeItems).map(item => item.dataset.value);
+          this.selectedPresetId = null;
+          this.state[filterKey] = ids.join(',');
+          this.save();
+          
+          const labelEl = document.getElementById(labelElId);
+          if (labelEl) {
+            labelEl.textContent = this.getMultiselectLabel(this.state[filterKey], itemsList, labelField, idField);
+          }
+          popover.style.display = 'none';
+          if (onFilterChange) onFilterChange();
+        });
+      }
+
+      // Reset selection
+      if (clearBtn) {
+        clearBtn.addEventListener('click', () => {
+          itemsContainer.querySelectorAll('.ms-item').forEach(item => {
+            item.classList.remove('active');
+            item.style.background = '';
+            item.style.color = '';
+          });
+          this.selectedPresetId = null;
+          this.state[filterKey] = '';
+          this.save();
+          
+          const labelEl = document.getElementById(labelElId);
+          if (labelEl) {
+            labelEl.textContent = 'Tutti';
+          }
+          popover.style.display = 'none';
+          if (onFilterChange) onFilterChange();
+        });
+      }
+    };
+
+    // Bind standard multiselects
+    bindStandardMultiselect('state_id', 'state-multiselect-dropdown', 'state-multiselect-popover', 'state-multiselect-label', App.lookups.states, 'name');
+    bindStandardMultiselect('queue_id', 'queue-multiselect-dropdown', 'queue-multiselect-popover', 'queue-multiselect-label', App.lookups.queues, 'name');
+    bindStandardMultiselect('priority_id', 'priority-multiselect-dropdown', 'priority-multiselect-popover', 'priority-multiselect-label', App.lookups.priorities, 'name');
+    bindStandardMultiselect('user_id', 'owner-multiselect-dropdown', 'owner-multiselect-popover', 'owner-multiselect-label', App.lookups.users, u => `${u.first_name} ${u.last_name}`);
+
+    // Customer User Multiselect Popover binding
+    const cuDropdown = document.getElementById('customer-user-multiselect-dropdown');
+    const cuPopover = document.getElementById('customer-user-multiselect-popover');
+    const cuSearchInput = document.getElementById('customer-user-search-input');
+    const cuItemsContainer = document.getElementById('customer-user-items-container');
+    const cuOkBtn = document.getElementById('customer-user-multiselect-ok');
+    const cuClearBtn = document.getElementById('customer-user-multiselect-clear');
+ 
+    let activeSearchController = null;
+
+    const renderCustomerUserItems = (searchResults = null) => {
+      if (!cuItemsContainer) return;
+      
+      const selectedList = Array.isArray(this.state.customer_user_id) 
+        ? this.state.customer_user_id 
+        : (typeof this.state.customer_user_id === 'string' && this.state.customer_user_id ? this.state.customer_user_id.split(',') : []);
+
+      const uniqueSelectedLogins = Array.from(new Set(selectedList)).filter(Boolean);
+
+      let html = '';
+
+      // 1. Show selected items at the top
+      if (uniqueSelectedLogins.length > 0) {
+        html += `<div style="font-size:0.72rem; font-weight:700; color:var(--accent-primary); text-transform:uppercase; padding: 2px var(--space-sm); border-bottom:1px solid var(--border-subtle); margin-bottom:4px;">Selezionati</div>`;
+        uniqueSelectedLogins.forEach(login => {
+          const displayName = this.customerCache[login] || login;
+          html += `
+            <div class="customer-user-multiselect-item active" data-value="${login}" style="padding: 6px var(--space-sm); border-radius: var(--radius-sm); font-size: 0.85rem; cursor: pointer; user-select: none; transition: background 0.1s ease; background: var(--accent-primary); color: #fff; margin-bottom: 2px;">
+              ${App.escapeHtml(displayName)} <span style="font-size:0.75rem;opacity:0.8;">(${App.escapeHtml(login)})</span>
+            </div>
+          `;
+        });
+      }
+
+      // 2. Show search results below
+      let listToRender = searchResults || App.lookups.customerUsers || [];
+      listToRender = listToRender.filter(u => !uniqueSelectedLogins.includes(String(u.login)));
+
+      if (listToRender.length > 0) {
+        if (uniqueSelectedLogins.length > 0) {
+          html += `<div style="font-size:0.72rem; font-weight:700; color:var(--text-secondary); text-transform:uppercase; padding: 4px var(--space-sm) 2px; border-bottom:1px solid var(--border-subtle); margin-top:6px; margin-bottom:4px;">Risultati</div>`;
+        }
+        listToRender.forEach(u => {
+          const displayName = `${u.last_name} ${u.first_name}`.trim() || u.login;
+          html += `
+            <div class="customer-user-multiselect-item" data-value="${u.login}" data-display-name="${displayName}" style="padding: 6px var(--space-sm); border-radius: var(--radius-sm); font-size: 0.85rem; cursor: pointer; user-select: none; transition: background 0.1s ease; margin-bottom: 2px;">
+              ${App.escapeHtml(u.last_name)} ${App.escapeHtml(u.first_name)} <span style="font-size:0.75rem;opacity:0.8;">(${App.escapeHtml(u.login)})</span>
+            </div>
+          `;
+        });
+      } else if (uniqueSelectedLogins.length === 0) {
+        html = `<div style="text-align:center; padding:var(--space-md); color:var(--text-muted); font-size:0.8rem;">Cerca digitando sopra...</div>`;
+      }
+
+      cuItemsContainer.innerHTML = html;
+
+      // Bind clicks to items
+      cuItemsContainer.querySelectorAll('.customer-user-multiselect-item').forEach(item => {
+        item.addEventListener('click', (e) => {
+          e.stopPropagation();
+          const login = item.dataset.value;
+          const displayName = item.dataset.displayName || this.customerCache[login] || login;
+          
+          const currentSelected = Array.isArray(this.state.customer_user_id) 
+            ? [...this.state.customer_user_id]
+            : (typeof this.state.customer_user_id === 'string' && this.state.customer_user_id ? this.state.customer_user_id.split(',') : []);
+
+          const idx = currentSelected.indexOf(login);
+          if (idx > -1) {
+            currentSelected.splice(idx, 1);
+          } else {
+            currentSelected.push(login);
+            this.customerCache[login] = displayName;
+            this.saveCustomerCache();
+          }
+          this.state.customer_user_id = currentSelected.join(',');
+          renderCustomerUserItems(searchResults);
+        });
+      });
+    };
+
+    if (cuDropdown && cuPopover) {
+      cuDropdown.addEventListener('click', (e) => {
+        e.stopPropagation();
+        
+        // Close other popovers
+        document.querySelectorAll('.multiselect-popover').forEach(p => {
+          if (p !== cuPopover) p.style.display = 'none';
+        });
+
+        const isOpen = cuPopover.style.display === 'block';
+        cuPopover.style.display = isOpen ? 'none' : 'block';
+        if (!isOpen) {
+          if (cuSearchInput) {
+            cuSearchInput.value = '';
+          }
+          renderCustomerUserItems();
+          setTimeout(() => {
+            if (cuSearchInput) cuSearchInput.focus();
+          }, 50);
+        }
+      });
+
+      cuPopover.addEventListener('click', (e) => e.stopPropagation());
+
+      let cuSearchDebounce;
+      if (cuSearchInput) {
+        cuSearchInput.addEventListener('input', () => {
+          clearTimeout(cuSearchDebounce);
+          const q = cuSearchInput.value.trim();
+
+          cuSearchDebounce = setTimeout(async () => {
+            if (activeSearchController) activeSearchController.abort();
+            activeSearchController = new AbortController();
+
+            try {
+              cuItemsContainer.innerHTML = '<div style="display:flex; justify-content:center; padding:12px;"><div class="spinner" style="width:18px;height:18px;border-width:2px;"></div></div>';
+              
+              const users = await fetch(`/api/customer-users/search?q=${encodeURIComponent(q)}`, {
+                signal: activeSearchController.signal
+              }).then(r => r.json());
+
+              renderCustomerUserItems(users);
+            } catch (err) {
+              if (err.name !== 'AbortError') {
+                console.error('Search failed:', err);
+                renderCustomerUserItems([]);
+              }
+            }
+          }, 300);
+        });
+      }
+    }
+
+    if (cuOkBtn) {
+      cuOkBtn.addEventListener('click', () => {
+        this.selectedPresetId = null;
+        this.save();
+        this.updateCustomerUserMultiselectLabel(App.lookups);
+        if (cuPopover) cuPopover.style.display = 'none';
+        if (onFilterChange) onFilterChange();
+      });
+    }
+
+    if (cuClearBtn) {
+      cuClearBtn.addEventListener('click', () => {
+        this.selectedPresetId = null;
+        this.state.customer_user_id = '';
+        this.save();
+        this.updateCustomerUserMultiselectLabel(App.lookups);
+        if (cuSearchInput) cuSearchInput.value = '';
+        renderCustomerUserItems();
+        if (cuPopover) cuPopover.style.display = 'none';
+        if (onFilterChange) onFilterChange();
+      });
+    }
+
+    // Close all popovers on backdrop click and confirm selection
+    document.addEventListener('click', () => {
+      document.querySelectorAll('.multiselect-popover').forEach(p => {
+        if (p.style.display === 'block') {
+          const okBtn = p.querySelector('.ms-ok, #customer-user-multiselect-ok');
+          if (okBtn) {
+            okBtn.click();
+          } else {
+            p.style.display = 'none';
+          }
+        }
+      });
+    });
+
+    const refreshBtn = document.getElementById('filter-refresh');
+    if (refreshBtn) {
+      refreshBtn.addEventListener('click', () => {
+        if (onFilterChange) onFilterChange();
+      });
+    }
+
     const resetBtn = document.getElementById('filter-reset');
     if (resetBtn) {
       resetBtn.addEventListener('click', () => {
+        this.selectedPresetId = null;
         this.reset();
         if (isMyTickets) {
           const activeAgentId = localStorage.getItem('activeAgentId') || '1';
           this.state.user_id = activeAgentId;
           this.save();
         }
-        selects.forEach(s => {
+
-          if (isMyTickets && s.dataset.filter === 'user_id') {
+        // Reset highlight states in popovers
-            s.value = localStorage.getItem('activeAgentId') || '1';
+        document.querySelectorAll('.ms-items-container .ms-item').forEach(item => {
+          item.classList.remove('active');
+          item.style.background = '';
+          item.style.color = '';
+        });
+
+        // Also clear customer user multiselect items and label
+        const cuPopover = document.getElementById('customer-user-multiselect-popover');
+        if (cuPopover) {
+          const searchInput = cuPopover.querySelector('#customer-user-search-input');
+          if (searchInput) searchInput.value = '';
+          cuPopover.querySelectorAll('.customer-user-multiselect-item').forEach(item => {
+            item.classList.remove('active');
+            item.style.background = '';
+            item.style.color = '';
+          });
+        }
+
+        // Recompute labels
+        document.getElementById('state-multiselect-label').textContent = 'Tutti';
+        document.getElementById('queue-multiselect-label').textContent = 'Tutti';
+        document.getElementById('priority-multiselect-label').textContent = 'Tutti';
+        document.getElementById('owner-multiselect-label').textContent = isMyTickets ? this.getMultiselectLabel(this.state.user_id, App.lookups.users, u => `${u.first_name} ${u.last_name}`) : 'Tutti';
+        this.updateCustomerUserMultiselectLabel(App.lookups);
+
+        if (onFilterChange) onFilterChange();
+      });
+    }
+
+    // Load and bind presets
+    const loadPresets = async () => {
+      try {
+        const agentId = localStorage.getItem('activeAgentId') || '1';
+        this.presets = await App.api(`/api/presets?page_mode=${this.currentMode}`);
+        const select = document.getElementById('filter-presets-select');
+        if (select) {
+          select.innerHTML = '<option value="">-- Nessuno --</option>' + this.presets.map(p => {
+            const sel = String(p.id) === String(this.selectedPresetId) ? 'selected' : '';
+            return `<option value="${p.id}" ${sel}>${App.escapeHtml(p.name)}</option>`;
+          }).join('');
+        }
+      } catch (err) {
+        console.warn('Failed to load presets:', err);
+      }
+    };
+
+    loadPresets();
+
+    const selectPresets = document.getElementById('filter-presets-select');
+    if (selectPresets) {
+      selectPresets.addEventListener('change', (e) => {
+        const presetId = e.target.value;
+        if (!presetId) {
+          this.selectedPresetId = null;
+          const resetBtn = document.getElementById('filter-reset');
+          if (resetBtn) {
+            resetBtn.click();
           } else {
-            s.value = '';
+            this.reset();
+            if (onFilterChange) onFilterChange();
+          }
+          return;
+        }
+
+        const preset = this.presets.find(p => String(p.id) === String(presetId));
+        if (preset) {
+          try {
+            const filters = JSON.parse(preset.filters_json);
+            this.state = Object.assign({
+              queue_id: '',
+              state_id: '',
+              priority_id: '',
+              user_id: '',
+              customer_user_id: '',
+              date_from: '',
+              date_to: ''
+            }, filters);
+            this.selectedPresetId = preset.id;
+            this.save();
+            if (onFilterChange) onFilterChange();
+          } catch (err) {
+            Toast.error('Errore nel caricamento del preset: ' + err.message);
+          }
         }
       });
+    }
+
+    const btnSavePreset = document.getElementById('btn-save-preset');
+    if (btnSavePreset) {
+      btnSavePreset.addEventListener('click', async () => {
+        const name = await App.prompt('Nuovo Preset', 'Inserisci il nome per questo preset di filtri:');
+        if (!name || !name.trim()) return;
+
+        try {
+          btnSavePreset.disabled = true;
+          const newPreset = await App.api('/api/presets', {
+            method: 'POST',
+            body: JSON.stringify({
+              name: name.trim(),
+              page_mode: this.currentMode,
+              filters: this.state
+            })
+          });
+          Toast.success('Preset salvato con successo!');
+          this.selectedPresetId = newPreset.id;
           if (onFilterChange) onFilterChange();
+        } catch (err) {
+          Toast.error('Errore nel salvataggio del preset: ' + err.message);
+          btnSavePreset.disabled = false;
+        }
+      });
+    }
+
+    const btnDeletePreset = document.getElementById('btn-delete-preset');
+    if (btnDeletePreset) {
+      btnDeletePreset.addEventListener('click', async () => {
+        const select = document.getElementById('filter-presets-select');
+        const presetId = select ? select.value : '';
+        if (!presetId) {
+          Toast.warning('Seleziona prima un preset da eliminare');
+          return;
+        }
+
+        const ok = await App.confirm('Elimina Preset', 'Sei sicuro di voler eliminare questo preset?');
+        if (!ok) return;
+
+        try {
+          btnDeletePreset.disabled = true;
+          await App.api(`/api/presets/${presetId}`, { method: 'DELETE' });
+          Toast.success('Preset eliminato con successo');
+          this.selectedPresetId = null;
+          if (onFilterChange) onFilterChange();
+        } catch (err) {
+          Toast.error('Errore nell\'eliminazione del preset: ' + err.message);
+          btnDeletePreset.disabled = false;
+        }
       });
     }
   },

public/js/views/activityLog.js

@@ -0,0 +1,213 @@
+/**
+ * ActivityLogView — Storico Attività
+ * Displays the local SQLite activity log with filters, dual pagination,
+ * and an expandable JSON detail panel.
+ */
+const ActivityLogView = {
+  currentPage: 1,
+  perPage: 50,
+  filters: { esito: '', agente_id: '', da: '', a: '' },
+
+  async render() {
+    this.currentPage = 1;
+    const container = document.getElementById('view-container');
+    container.innerHTML = '<div class="loading-screen"><div class="spinner"></div><p>Caricamento storico...</p></div>';
+    await this._draw();
+  },
+
+  async _draw() {
+    const container = document.getElementById('view-container');
+    try {
+      const params = new URLSearchParams({
+        page: this.currentPage,
+        per_page: this.perPage,
+      });
+      if (this.filters.esito)     params.set('esito', this.filters.esito);
+      if (this.filters.agente_id) params.set('agente_id', this.filters.agente_id);
+      if (this.filters.da)        params.set('da', this.filters.da);
+      if (this.filters.a)         params.set('a', this.filters.a);
+
+      const data = await App.api(`/api/attivita?${params}`);
+      const { rows, total, page, per_page, total_pages } = data;
+
+      container.innerHTML = this._buildHtml(rows, total, page, per_page, total_pages);
+      this._bind();
+    } catch (err) {
+      container.innerHTML = `<div class="empty-state"><p style="color:var(--danger)">Errore caricamento: ${App.escapeHtml(err.message)}</p></div>`;
+    }
+  },
+
+  _buildHtml(rows, total, page, per_page, total_pages) {
+    const filtersHtml = this._buildFilters();
+    const paginationHtml = this._buildPagination(total, page, per_page, total_pages);
+    const tableHtml = rows.length === 0
+      ? `<div class="empty-state" style="padding:var(--space-2xl);text-align:center;color:var(--text-muted);">
+           <svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="1.5" style="width:48px;height:48px;margin:0 auto var(--space-md);display:block;opacity:0.4;"><circle cx="12" cy="12" r="10"/><polyline points="12 6 12 12 16 14"/></svg>
+           <p>Nessuna attività registrata.</p>
+         </div>`
+      : `<div class="table-wrapper" style="overflow-x:auto;">
+           <table class="tickets-table" id="activity-table" style="width:100%;">
+             <thead>
+               <tr>
+                 <th style="width:160px;">Data/Ora</th>
+                 <th style="width:160px;">Agente</th>
+                 <th style="width:180px;">Azione</th>
+                 <th style="min-width:60px;text-align:center;">Esito</th>
+                 <th style="width:48px;text-align:center;">≡</th>
+               </tr>
+             </thead>
+             <tbody>
+               ${rows.map(r => this._buildRow(r)).join('')}
+             </tbody>
+           </table>
+         </div>`;
+
+    return `
+      <div class="view-header" style="padding:var(--space-md) var(--space-xl);display:flex;align-items:center;justify-content:space-between;flex-wrap:wrap;gap:var(--space-sm);border-bottom:1px solid var(--border-subtle);">
+        <div style="display:flex;align-items:center;gap:var(--space-sm);">
+          <svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" style="width:20px;height:20px;color:var(--primary);"><circle cx="12" cy="12" r="10"/><polyline points="12 6 12 12 16 14"/></svg>
+          <span style="font-weight:600;font-size:1rem;">Storico Attività</span>
+          <span class="badge" style="background:var(--bg-tertiary);color:var(--text-secondary);font-size:0.75rem;padding:2px 8px;border-radius:12px;">${total} record</span>
+        </div>
+      </div>
+      ${filtersHtml}
+      ${paginationHtml}
+      ${tableHtml}
+      ${rows.length > 0 ? paginationHtml.replace(/id="pagination-top"/g,'id="pagination-bottom"') : ''}
+    `;
+  },
+
+  _buildRow(r) {
+    const dt = r.creato_il ? new Date(r.creato_il).toLocaleString('it-IT') : '—';
+    const esitoBadge = r.esito === 'successo'
+      ? `<span style="display:inline-block;padding:2px 10px;border-radius:12px;background:rgba(34,197,94,0.15);color:#16a34a;font-size:0.75rem;font-weight:600;">✓ successo</span>`
+      : `<span style="display:inline-block;padding:2px 10px;border-radius:12px;background:rgba(239,68,68,0.15);color:#dc2626;font-size:0.75rem;font-weight:600;">✕ errore</span>`;
+
+    return `
+      <tr id="row-${r.id}" data-id="${r.id}">
+        <td style="font-size:0.8rem;color:var(--text-secondary);white-space:nowrap;">${dt}</td>
+        <td style="font-size:0.85rem;">${App.escapeHtml(r.agente_nome || '—')}</td>
+        <td style="font-size:0.85rem;font-weight:500;">${App.escapeHtml(r.titolo_azione)}</td>
+        <td style="text-align:center;">${esitoBadge}</td>
+        <td style="text-align:center;">
+          <button class="btn btn-ghost btn-sm act-detail-btn" data-id="${r.id}" title="Mostra dettaglio" style="padding:4px 8px;font-size:0.85rem;">≡</button>
+        </td>
+      </tr>
+      <tr id="detail-${r.id}" class="act-detail-row" style="display:none;">
+        <td colspan="5" style="padding:0 var(--space-md) var(--space-md);background:var(--bg-secondary);">
+          <pre style="margin:0;padding:var(--space-md);background:var(--bg-tertiary);border-radius:var(--radius-md);font-size:0.78rem;overflow-x:auto;white-space:pre-wrap;word-break:break-all;color:var(--text-primary);border:1px solid var(--border-subtle);">${App.escapeHtml(this._prettyJson(r.azione))}</pre>
+        </td>
+      </tr>
+    `;
+  },
+
+  _prettyJson(str) {
+    try {
+      return JSON.stringify(JSON.parse(str), null, 2);
+    } catch (_) {
+      return str || '';
+    }
+  },
+
+  _buildFilters() {
+    return `
+      <div id="activity-filters" style="display:flex;flex-wrap:wrap;gap:var(--space-sm);padding:var(--space-md) var(--space-xl);border-bottom:1px solid var(--border-subtle);background:var(--bg-secondary);align-items:flex-end;">
+        <div style="display:flex;flex-direction:column;gap:4px;">
+          <label style="font-size:0.75rem;color:var(--text-muted);font-weight:500;">Esito</label>
+          <select id="filter-esito" class="form-select" style="min-width:120px;height:36px;font-size:0.85rem;padding:6px 28px 6px 10px;">
+            <option value="">Tutti</option>
+            <option value="successo" ${this.filters.esito === 'successo' ? 'selected' : ''}>✓ Successo</option>
+            <option value="errore"   ${this.filters.esito === 'errore'   ? 'selected' : ''}>✕ Errore</option>
+          </select>
+        </div>
+        <div style="display:flex;flex-direction:column;gap:4px;">
+          <label style="font-size:0.75rem;color:var(--text-muted);font-weight:500;">Da data</label>
+          <input type="datetime-local" id="filter-da" class="form-input" value="${this.filters.da}" style="height:36px;font-size:0.85rem;padding:6px 10px;">
+        </div>
+        <div style="display:flex;flex-direction:column;gap:4px;">
+          <label style="font-size:0.75rem;color:var(--text-muted);font-weight:500;">A data</label>
+          <input type="datetime-local" id="filter-a" class="form-input" value="${this.filters.a}" style="height:36px;font-size:0.85rem;padding:6px 10px;">
+        </div>
+        <div style="display:flex;gap:var(--space-xs);align-self:flex-end;">
+          <button id="btn-apply-filters" class="btn btn-primary btn-sm" style="height:36px;">Applica</button>
+          <button id="btn-reset-filters" class="btn btn-ghost btn-sm" style="height:36px;">Reset</button>
+        </div>
+      </div>
+    `;
+  },
+
+  _buildPagination(total, page, per_page, total_pages) {
+    if (total_pages <= 1) return '';
+    const from = (page - 1) * per_page + 1;
+    const to   = Math.min(page * per_page, total);
+
+    const pageBtn = (p, label, disabled, active) => {
+      const isDisabled = disabled || p === page;
+      return `<button class="btn btn-ghost btn-sm page-btn" data-page="${p}"
+        style="min-width:36px;height:32px;${active ? 'background:var(--primary);color:#fff;' : ''}${isDisabled ? 'opacity:0.4;pointer-events:none;' : ''}"
+        ${disabled || active ? 'disabled' : ''}>${label}</button>`;
+    };
+
+    const pages = [];
+    pages.push(pageBtn(1, '«', page === 1, false));
+    pages.push(pageBtn(page - 1, '‹', page === 1, false));
+
+    const rangeStart = Math.max(1, page - 2);
+    const rangeEnd   = Math.min(total_pages, page + 2);
+    for (let p = rangeStart; p <= rangeEnd; p++) {
+      pages.push(pageBtn(p, p, false, p === page));
+    }
+
+    pages.push(pageBtn(page + 1, '›', page === total_pages, false));
+    pages.push(pageBtn(total_pages, '»', page === total_pages, false));
+
+    return `
+      <div id="pagination-top" style="display:flex;align-items:center;justify-content:space-between;padding:var(--space-sm) var(--space-xl);flex-wrap:wrap;gap:var(--space-sm);">
+        <span style="font-size:0.8rem;color:var(--text-muted);">Record ${from}–${to} di ${total}</span>
+        <div style="display:flex;gap:4px;flex-wrap:wrap;">${pages.join('')}</div>
+      </div>
+    `;
+  },
+
+  _bind() {
+    // Filter apply
+    document.getElementById('btn-apply-filters')?.addEventListener('click', () => {
+      this.filters.esito     = document.getElementById('filter-esito')?.value || '';
+      this.filters.da        = document.getElementById('filter-da')?.value || '';
+      this.filters.a         = document.getElementById('filter-a')?.value || '';
+      this.currentPage = 1;
+      this._draw();
+    });
+
+    // Filter reset
+    document.getElementById('btn-reset-filters')?.addEventListener('click', () => {
+      this.filters = { esito: '', agente_id: '', da: '', a: '' };
+      this.currentPage = 1;
+      this._draw();
+    });
+
+    // Detail expand/collapse
+    document.querySelectorAll('.act-detail-btn').forEach(btn => {
+      btn.addEventListener('click', () => {
+        const rowId = btn.dataset.id;
+        const detailRow = document.getElementById(`detail-${rowId}`);
+        if (!detailRow) return;
+        const isOpen = detailRow.style.display !== 'none';
+        detailRow.style.display = isOpen ? 'none' : 'table-row';
+        btn.textContent = isOpen ? '≡' : '✕';
+      });
+    });
+
+    // Pagination buttons (top and bottom share same .page-btn class)
+    document.querySelectorAll('.page-btn').forEach(btn => {
+      btn.addEventListener('click', () => {
+        const p = parseInt(btn.dataset.page, 10);
+        if (!isNaN(p)) {
+          this.currentPage = p;
+          this._draw();
+          document.getElementById('view-container')?.scrollIntoView({ behavior: 'smooth', block: 'start' });
+        }
+      });
+    });
+  },
+};

public/js/views/dashboard.js

@@ -1,20 +1,136 @@
 /**
  * Dashboard View
- * Shows stats overview, distribution charts, and recent tickets.
+ * Shows stats overview, customizable advanced ticket trends chart, distribution charts, and recent tickets.
  */
+
+// Helper to calculate date boundaries
+function getDatesForPeriod(period, customFromVal, customToVal) {
+  let start_date, end_date;
+  const today = new Date();
+  
+  if (period === 'last_week') {
+    const past = new Date();
+    past.setDate(today.getDate() - 7);
+    start_date = formatDateString(past);
+    end_date = formatDateString(today);
+  } else if (period === 'last_month') {
+    const past = new Date();
+    past.setDate(today.getDate() - 30);
+    start_date = formatDateString(past);
+    end_date = formatDateString(today);
+  } else {
+    start_date = customFromVal || formatDateString(new Date(Date.now() - 7 * 24 * 60 * 60 * 1000));
+    end_date = customToVal || formatDateString(today);
+  }
+  return { start_date, end_date };
+}
+
+function formatDateString(d) {
+  const y = d.getFullYear();
+  const m = String(d.getMonth() + 1).padStart(2, '0');
+  const dateVal = String(d.getDate()).padStart(2, '0');
+  return `${y}-${m}-${dateVal}`;
+}
+
+/**
+ * Dashboard View
+ * Shows stats overview, customizable advanced ticket trends chart, distribution charts, and recent tickets.
+ */
+
+// Helper to calculate date boundaries
+function getDatesForPeriod(period, customFromVal, customToVal) {
+  let start_date, end_date;
+  const today = new Date();
+  
+  if (period === 'last_week') {
+    const past = new Date();
+    past.setDate(today.getDate() - 7);
+    start_date = formatDateString(past);
+    end_date = formatDateString(today);
+  } else if (period === 'last_month') {
+    const past = new Date();
+    past.setDate(today.getDate() - 30);
+    start_date = formatDateString(past);
+    end_date = formatDateString(today);
+  } else {
+    start_date = customFromVal || formatDateString(new Date(Date.now() - 7 * 24 * 60 * 60 * 1000));
+    end_date = customToVal || formatDateString(today);
+  }
+  return { start_date, end_date };
+}
+
+function formatDateString(d) {
+  const y = d.getFullYear();
+  const m = String(d.getMonth() + 1).padStart(2, '0');
+  const dateVal = String(d.getDate()).padStart(2, '0');
+  return `${y}-${m}-${dateVal}`;
+}
+
 const DashboardView = {
+  chartInstance: null,
+  activeLines: [],
+
   async render() {
     const container = document.getElementById('view-container');
     container.innerHTML = '<div class="loading-screen"><div class="spinner"></div><p>Caricamento dashboard...</p></div>';
 
     try {
+      // Ensure lookup tables are loaded in App.lookups
+      await App.ensureLookups();
+
       const stats = await App.api('/api/dashboard/stats');
 
       const maxByState = Math.max(...(stats.by_state || []).map(s => parseInt(s.count)), 1);
       const maxByPriority = Math.max(...(stats.by_priority || []).map(s => parseInt(s.count)), 1);
       const maxByQueue = Math.max(...(stats.by_queue || []).map(s => parseInt(s.count)), 1);
 
+      // Load saved chart period preferences
+      const savedPeriod = localStorage.getItem('otrs_chart_period') || 'last_week';
+      const savedDateFrom = localStorage.getItem('otrs_chart_date_from') || '';
+      const savedDateTo = localStorage.getItem('otrs_chart_date_to') || '';
+
       container.innerHTML = `
+        <!-- Custom Ticket Trends Chart Card -->
+        <div class="card chart-card" style="margin-bottom: var(--space-md);">
+          <div class="chart-header" style="display:flex; justify-content:space-between; align-items:center; flex-wrap:wrap; gap:var(--space-md); margin-bottom:var(--space-md);">
+            <div class="card-title" style="margin-bottom:0; display:flex; align-items:center; gap:var(--space-sm); flex-wrap:wrap;">
+              <span>Andamento Ticket</span>
+              <button class="btn btn-ghost btn-sm" id="configure-series-btn" style="padding:4px 8px; font-size:0.8rem; display:flex; align-items:center; gap:4px; height:28px;" title="Configura serie di dati del grafico">
+                <svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" style="width:14px;height:14px;">
+                  <path d="M12 20h9M16.5 3.5a2.121 2.121 0 0 1 3 3L7 19l-4 1 1-4L16.5 3.5z"/>
+                </svg>
+                <span>Configura serie di dati</span>
+              </button>
+              <button class="btn btn-ghost btn-sm" id="export-series-excel-btn" style="padding:4px 8px; font-size:0.8rem; display:flex; align-items:center; gap:4px; height:28px;" title="Esporta dati in Excel (XLSX)">
+                <svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" style="width:14px;height:14px;">
+                  <path d="M21 15v4a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2v-4M7 10l5 5 5-5M12 15V3"/>
+                </svg>
+                <span>Esporta in Excel</span>
+              </button>
+            </div>
+            
+            <!-- Date controls -->
+            <div class="chart-controls" style="display:flex; align-items:center; gap:var(--space-sm); flex-wrap:wrap;">
+              <select id="chart-period-preset" class="form-select" style="height:32px; font-size:0.85rem; padding: 4px 28px 4px 8px; margin:0; width:170px; background-position: right 8px center;">
+                <option value="last_week" ${savedPeriod === 'last_week' ? 'selected' : ''}>Ultima Settimana</option>
+                <option value="last_month" ${savedPeriod === 'last_month' ? 'selected' : ''}>Ultimo Mese</option>
+                <option value="custom" ${savedPeriod === 'custom' ? 'selected' : ''}>Periodo Personalizzato</option>
+              </select>
+              
+              <div id="chart-custom-dates" style="display:${savedPeriod === 'custom' ? 'flex' : 'none'}; align-items:center; gap:6px;">
+                <span style="font-size:0.8rem; color:var(--text-secondary);">Da:</span>
+                <input type="date" id="chart-date-from" class="form-input" value="${savedDateFrom}" style="height:32px; font-size:0.85rem; padding:4px 8px; margin:0; width:135px;">
+                <span style="font-size:0.8rem; color:var(--text-secondary);">A:</span>
+                <input type="date" id="chart-date-to" class="form-input" value="${savedDateTo}" style="height:32px; font-size:0.85rem; padding:4px 8px; margin:0; width:135px;">
+              </div>
+            </div>
+          </div>
+          
+          <div class="chart-canvas-wrapper" style="position:relative; height:300px; width:100%;">
+            <canvas id="dashboard-ticket-chart"></canvas>
+          </div>
+        </div>
+
         <!-- Stats Cards -->
         <div class="stats-grid">
           <div class="stat-card accent">
@@ -88,7 +204,19 @@ const DashboardView = {
 
         <!-- Recent Tickets -->
         <div class="card">
-          <div class="card-title">Ticket Recenti</div>
+          <div style="display:flex; justify-content:space-between; align-items:center; margin-bottom:var(--space-md); flex-wrap:wrap; gap:var(--space-xs);">
+            <div class="card-title" style="margin-bottom:0;">Ticket Recenti</div>
+            <div style="display:flex; align-items:center; gap:var(--space-xs); font-size:0.85rem; color:var(--text-secondary);">
+              <span>Mostra:</span>
+              <select id="dashboard-preview-limit" class="form-select" style="padding: 4px 28px 4px 8px; font-size: 0.8rem; height: 28px; min-width: 70px; margin: 0; background-position: right 8px center; border-color: var(--border-light);">
+                <option value="5" ${stats.preview_limit === 5 ? 'selected' : ''}>5</option>
+                <option value="10" ${stats.preview_limit === 10 ? 'selected' : ''}>10</option>
+                <option value="20" ${stats.preview_limit === 20 ? 'selected' : ''}>20</option>
+                <option value="50" ${stats.preview_limit === 50 ? 'selected' : ''}>50</option>
+                <option value="100" ${stats.preview_limit === 100 ? 'selected' : ''}>100</option>
+              </select>
+            </div>
+          </div>
           ${(stats.recent_tickets || []).length > 0 ? `
             <table class="recent-tickets-table">
               <thead>
@@ -121,8 +249,211 @@ const DashboardView = {
             </div>
           `}
         </div>
+
+        <!-- MODAL: Configure Series -->
+        <div id="chart-series-modal" style="display:none; position:fixed; inset:0; z-index:8000; background:rgba(0,0,0,0.5); backdrop-filter:blur(4px); align-items:center; justify-content:center; padding: 20px;">
+          <div class="card" style="width:100%; max-width:680px; background:var(--bg-card); max-height: 90vh; display:flex; flex-direction:column; padding: var(--space-lg); border-radius: var(--radius-lg); box-shadow: var(--shadow-lg); border: 1px solid var(--border-light);">
+            <div style="display:flex; justify-content:space-between; align-items:center; border-bottom:1px solid var(--border-subtle); padding-bottom:var(--space-sm); margin-bottom:var(--space-md); flex-shrink:0;">
+              <h3 style="margin:0; font-size:1.1rem; font-weight:600; color:var(--text-primary);">Configura Serie di Dati</h3>
+              <button id="chart-series-modal-close" style="background:none; border:none; font-size:1.2rem; cursor:pointer; color:var(--text-muted); padding:4px;">✕</button>
+            </div>
+            
+            <!-- Series List -->
+            <div id="modal-series-list-section" style="overflow-y:auto; flex-grow:1;">
+              <div style="display:flex; justify-content:space-between; align-items:center; margin-bottom:var(--space-md);">
+                <span style="font-size:0.85rem; color:var(--text-secondary);">Serie di dati attive sul grafico:</span>
+                <button class="btn btn-primary btn-sm" id="btn-add-chart-series">+ Aggiungi Serie</button>
+              </div>
+              <div id="modal-series-list" style="display:flex; flex-direction:column; gap:8px;">
+                <!-- populated dynamically -->
+              </div>
+            </div>
+            
+            <!-- Series Editor Form (hidden by default) -->
+            <form id="modal-series-form" style="display:none; flex-direction:column; gap:var(--space-md); overflow-y:auto; flex-grow:1;">
+              <input type="hidden" id="form-series-id">
+              
+              <div style="display:grid; grid-template-columns: 2fr 1fr; gap:var(--space-md);">
+                <div>
+                  <label class="form-label" style="font-weight:500; font-size:0.85rem; margin-bottom:4px; display:block;">Nome Serie (legenda)</label>
+                  <input type="text" id="form-series-name" class="form-input" placeholder="Es. Ticket urgenti" required style="width:100%;">
+                </div>
+                <div>
+                  <label class="form-label" style="font-weight:500; font-size:0.85rem; margin-bottom:4px; display:block;">Colore Grafico</label>
+                  <input type="color" id="form-series-color" class="form-input" style="width:100%; height:36px; padding: 2px; cursor: pointer; border-radius: var(--radius-sm); border: 1px solid var(--border-light);" value="#4f46e5">
+                </div>
+              </div>
+              
+              <div style="display:grid; grid-template-columns: 1fr 1fr; gap:var(--space-md);">
+                <div>
+                  <label class="form-label" style="font-weight:500; font-size:0.85rem; margin-bottom:4px; display:block;">Stato (selezione multipla)</label>
+                  <div class="multiselect-list" id="form-select-statuses"></div>
+                </div>
+                <div>
+                  <label class="form-label" style="font-weight:500; font-size:0.85rem; margin-bottom:4px; display:block;">Tipo (selezione multipla)</label>
+                  <div class="multiselect-list" id="form-select-types"></div>
+                </div>
+              </div>
+              
+              <div style="display:grid; grid-template-columns: 1fr 1fr; gap:var(--space-md);">
+                <div>
+                  <label class="form-label" style="font-weight:500; font-size:0.85rem; margin-bottom:4px; display:block;">Coda (selezione multipla)</label>
+                  <div class="multiselect-list" id="form-select-queues"></div>
+                </div>
+                <div>
+                  <label class="form-label" style="font-weight:500; font-size:0.85rem; margin-bottom:4px; display:block;">Proprietario (selezione multipla)</label>
+                  <div class="multiselect-list" id="form-select-owners"></div>
+                </div>
+              </div>
+              
+              <div>
+                <label class="form-label" style="font-weight:500; font-size:0.85rem; margin-bottom:4px; display:block;">Responsabile (selezione multipla)</label>
+                <div class="multiselect-list" id="form-select-responsibles"></div>
+              </div>
+              
+              <div style="display:flex; align-items:center; gap:var(--space-sm); margin-top:4px; background:var(--bg-offset); padding: var(--space-sm); border-radius: var(--radius-md); border: 1px dashed var(--border-light);">
+                <input type="checkbox" id="form-series-bypass-state" style="width:18px; height:18px; cursor:pointer; margin:0;">
+                <label for="form-series-bypass-state" style="font-weight:500; font-size:0.85rem; cursor:pointer; user-select:none; margin:0; display:flex; flex-direction:column;">
+                  <span>Ignora lo stato dei ticket</span>
+                  <span style="font-size:0.75rem; color:var(--text-tertiary); font-weight:normal;">Se attivo, mostra tutti i ticket creati nel periodo indipendentemente dal loro stato attuale.</span>
+                </label>
+              </div>
+              
+              <div style="display:flex; justify-content:flex-end; gap:var(--space-sm); border-top:1px solid var(--border-subtle); padding-top:var(--space-md); margin-top:var(--space-xs); flex-shrink:0;">
+                <button type="button" class="btn btn-ghost btn-sm" id="btn-series-form-cancel">Annulla</button>
+                <button type="submit" class="btn btn-primary btn-sm">Salva Serie</button>
+              </div>
+            </form>
+          </div>
+        </div>
       `;
 
+      // Draw custom Chart.js lines
+      this.updateChartData();
+
+      // Bind controls listeners
+      const periodSelect = document.getElementById('chart-period-preset');
+      const customDatesDiv = document.getElementById('chart-custom-dates');
+      const dateFromInput = document.getElementById('chart-date-from');
+      const dateToInput = document.getElementById('chart-date-to');
+
+      periodSelect.addEventListener('change', () => {
+        if (periodSelect.value === 'custom') {
+          customDatesDiv.style.display = 'flex';
+        } else {
+          customDatesDiv.style.display = 'none';
+          this.updateChartData();
+        }
+      });
+
+      dateFromInput.addEventListener('change', () => {
+        if (dateFromInput.value && dateToInput.value) {
+          this.updateChartData();
+        }
+      });
+
+      dateToInput.addEventListener('change', () => {
+        if (dateFromInput.value && dateToInput.value) {
+          this.updateChartData();
+        }
+      });
+
+      // Bind Modal listeners
+      const modal = document.getElementById('chart-series-modal');
+      document.getElementById('configure-series-btn').addEventListener('click', () => {
+        modal.style.display = 'flex';
+        this.loadModalSeriesList();
+      });
+
+      document.getElementById('export-series-excel-btn').addEventListener('click', () => {
+        const periodSelect = document.getElementById('chart-period-preset');
+        const dateFromInput = document.getElementById('chart-date-from');
+        const dateToInput = document.getElementById('chart-date-to');
+        const { start_date, end_date } = getDatesForPeriod(periodSelect.value, dateFromInput.value, dateToInput.value);
+        
+        const visibleSeriesIds = [];
+        if (this.chartInstance && this.activeLines) {
+          this.activeLines.forEach((line) => {
+            const datasetIndex = this.chartInstance.data.datasets.findIndex(ds => ds.label === line.name);
+            if (datasetIndex !== -1 && this.chartInstance.isDatasetVisible(datasetIndex)) {
+              visibleSeriesIds.push(line.id);
+            }
+          });
+        }
+        
+        if (visibleSeriesIds.length === 0) {
+          Toast.error('Nessuna serie visibile da esportare!');
+          return;
+        }
+
+        const idsParam = visibleSeriesIds.join(',');
+        window.open(`/api/dashboard/export-excel?start_date=${start_date}&end_date=${end_date}&series_ids=${idsParam}`, '_blank');
+      });
+
+      document.getElementById('chart-series-modal-close').addEventListener('click', () => {
+        modal.style.display = 'none';
+        this.closeSeriesForm();
+      });
+
+      modal.addEventListener('click', (e) => {
+        if (e.target === modal) {
+          modal.style.display = 'none';
+          this.closeSeriesForm();
+        }
+      });
+
+      document.getElementById('btn-add-chart-series').addEventListener('click', () => {
+        this.openSeriesForm();
+      });
+
+      document.getElementById('btn-series-form-cancel').addEventListener('click', () => {
+        this.closeSeriesForm();
+      });
+
+      document.getElementById('modal-series-form').addEventListener('submit', async (e) => {
+        e.preventDefault();
+        
+        const seriesId = document.getElementById('form-series-id').value;
+        const name = document.getElementById('form-series-name').value;
+        const color = document.getElementById('form-series-color').value;
+        const statuses = this.getSelectedIds('form-select-statuses');
+        const types = this.getSelectedIds('form-select-types');
+        const queues = this.getSelectedIds('form-select-queues');
+        const owners = this.getSelectedIds('form-select-owners');
+        const responsibles = this.getSelectedIds('form-select-responsibles');
+        const bypass_state_filter = document.getElementById('form-series-bypass-state').checked ? 1 : 0;
+
+        // Preserve current visibility if editing
+        let is_visible = 1;
+        if (seriesId) {
+          const existing = this.activeLines.find(s => s.id === parseInt(seriesId, 10));
+          if (existing) is_visible = existing.is_visible;
+        }
+
+        const payload = { name, statuses, types, queues, owners, responsibles, color, is_visible, bypass_state_filter };
+
+        try {
+          if (seriesId) {
+            await App.api(`/api/dashboard/chart-lines/${seriesId}`, {
+              method: 'PUT',
+              body: JSON.stringify(payload)
+            });
+            Toast.success('Serie aggiornata!');
+          } else {
+            await App.api('/api/dashboard/chart-lines', {
+              method: 'POST',
+              body: JSON.stringify(payload)
+            });
+            Toast.success('Serie creata!');
+          }
+          this.closeSeriesForm();
+          this.loadModalSeriesList();
+          this.updateChartData();
+        } catch (err) {
+          Toast.error('Errore durante il salvataggio: ' + err.message);
+        }
+      });
+
       // Animate bars after render
       requestAnimationFrame(() => {
         document.querySelectorAll('.dist-bar-fill').forEach(bar => {
@@ -132,6 +463,24 @@ const DashboardView = {
         });
       });
 
+      // Bind preview limit change event
+      const limitSelect = document.getElementById('dashboard-preview-limit');
+      if (limitSelect) {
+        limitSelect.addEventListener('change', async () => {
+          const newLimit = parseInt(limitSelect.value, 10);
+          try {
+            await App.api('/api/dashboard/settings', {
+              method: 'POST',
+              body: JSON.stringify({ preview_limit: newLimit }),
+            });
+            Toast.success(`Limite anteprima aggiornato a ${newLimit} ticket!`);
+            this.render();
+          } catch (err) {
+            Toast.error('Errore durante il salvataggio dell\'impostazione: ' + err.message);
+          }
+        });
+      }
+
       // Update open ticket count in sidebar badge
       const badge = document.getElementById('open-ticket-count');
       if (badge) {
@@ -154,4 +503,290 @@ const DashboardView = {
       `;
     }
   },
+
+  async updateChartData() {
+    const periodPreset = document.getElementById('chart-period-preset').value;
+    const customFrom = document.getElementById('chart-date-from').value;
+    const customTo = document.getElementById('chart-date-to').value;
+    
+    // Save selections
+    localStorage.setItem('otrs_chart_period', periodPreset);
+    if (customFrom) localStorage.setItem('otrs_chart_date_from', customFrom);
+    if (customTo) localStorage.setItem('otrs_chart_date_to', customTo);
+
+    const { start_date, end_date } = getDatesForPeriod(periodPreset, customFrom, customTo);
+    
+    try {
+      const data = await App.api(`/api/dashboard/chart-data?start_date=${start_date}&end_date=${end_date}`);
+      this.activeLines = data.lines;
+      this.drawChart(data.labels, data.lines);
+    } catch (err) {
+      console.error("Error loading chart data:", err);
+      const wrapper = document.querySelector('.chart-canvas-wrapper');
+      if (wrapper) {
+        wrapper.innerHTML = `
+          <div style="display:flex; flex-direction:column; align-items:center; justify-content:center; height:100%; color:var(--text-secondary); gap:8px;">
+            <span>⚠️ Errore durante il caricamento dei dati del grafico</span>
+            <small style="color:var(--text-muted);">${App.escapeHtml(err.message)}</small>
+          </div>
+        `;
+      }
+    }
+  },
+
+  drawChart(labels, lines) {
+    const canvas = document.getElementById('dashboard-ticket-chart');
+    if (!canvas) return;
+
+    if (this.chartInstance) {
+      this.chartInstance.destroy();
+    }
+
+    const isDarkMode = document.body.className.includes('theme-') && !document.body.className.includes('theme-light');
+    const textColor = isDarkMode ? '#a6adc8' : '#4b5563';
+    const gridColor = isDarkMode ? 'rgba(255, 255, 255, 0.08)' : 'rgba(0, 0, 0, 0.08)';
+
+    const datasets = lines.map((line) => {
+      const color = line.color || '#4f46e5';
+      return {
+        label: line.name,
+        data: line.data,
+        borderColor: color,
+        backgroundColor: color + '15',
+        borderWidth: 2.5,
+        tension: 0.3,
+        fill: true,
+        pointBackgroundColor: color,
+        pointBorderColor: '#fff',
+        pointHoverRadius: 6,
+        pointRadius: 4,
+      };
+    });
+
+    this.chartInstance = new Chart(canvas, {
+      type: 'line',
+      data: {
+        labels: labels,
+        datasets: datasets
+      },
+      options: {
+        responsive: true,
+        maintainAspectRatio: false,
+        plugins: {
+          legend: {
+            position: 'top',
+            labels: {
+              color: textColor,
+              font: {
+                family: 'Inter',
+                size: 12,
+                weight: '500'
+              },
+              padding: 15,
+            }
+          },
+          tooltip: {
+            mode: 'index',
+            intersect: false,
+            backgroundColor: isDarkMode ? '#1e1e2e' : '#fff',
+            titleColor: isDarkMode ? '#cdd6f4' : '#0f172a',
+            bodyColor: isDarkMode ? '#a6adc8' : '#475569',
+            borderColor: isDarkMode ? '#313244' : '#e2e8f0',
+            borderWidth: 1,
+            padding: 10,
+            titleFont: { family: 'Inter', weight: '600' },
+            bodyFont: { family: 'Inter' },
+          }
+        },
+        scales: {
+          x: {
+            grid: {
+              color: gridColor,
+              drawBorder: false,
+            },
+            ticks: {
+              color: textColor,
+              font: { family: 'Inter', size: 10 },
+              maxRotation: 45,
+              minRotation: 0,
+            }
+          },
+          y: {
+            grid: {
+              color: gridColor,
+              drawBorder: false,
+            },
+            ticks: {
+              color: textColor,
+              font: { family: 'Inter', size: 10 },
+              stepSize: 1,
+              precision: 0,
+            },
+            beginAtZero: true
+          }
+        }
+      }
+    });
+  },
+
+  async loadModalSeriesList() {
+    const listContainer = document.getElementById('modal-series-list');
+    if (!listContainer) return;
+    
+    listContainer.innerHTML = '<div style="text-align:center; padding:10px;"><div class="spinner" style="width:20px;height:20px;"></div></div>';
+    
+    try {
+      const lines = await App.api('/api/dashboard/chart-lines');
+      this.activeLines = lines;
+      
+      listContainer.innerHTML = lines.map(line => `
+        <div class="line-config-row series-config-row" style="display:flex; justify-content:space-between; align-items:center;">
+          <div style="display:flex; align-items:center; gap:var(--space-sm);">
+            <span class="series-color-dot" style="width:14px; height:14px; border-radius:50%; background-color:${line.color || '#4f46e5'}; border:1px solid var(--border-light); display:inline-block;"></span>
+            <span class="line-name" style="${!line.is_visible ? 'text-decoration:line-through; color:var(--text-muted);' : ''}">${App.escapeHtml(line.name)} ${line.is_default ? '<small style="color:var(--text-muted);font-weight:normal;">(Predefinita)</small>' : ''}</span>
+          </div>
+          <div class="line-actions" style="display:flex; align-items:center; gap:6px;">
+            <button class="btn btn-ghost btn-sm btn-toggle-visibility" data-id="${line.id}" style="padding: 2px 6px; font-size:0.75rem;" title="${line.is_visible ? 'Nascondi' : 'Mostra'}">
+              ${line.is_visible ? '👁️ Nascondi' : '❌ Mostra'}
+            </button>
+            <button class="btn btn-ghost btn-sm btn-edit-series" data-id="${line.id}" style="padding: 2px 6px; font-size:0.75rem;">Modifica</button>
+            ${!line.is_default ? `<button class="btn btn-danger btn-sm btn-delete-series" data-id="${line.id}" style="padding: 2px 6px; font-size:0.75rem; background-color: var(--error); color: white; border: none;">Elimina</button>` : ''}
+          </div>
+        </div>
+      `).join('');
+      
+      // Bind actions
+      listContainer.querySelectorAll('.btn-edit-series').forEach(btn => {
+        btn.addEventListener('click', () => {
+          const lineId = parseInt(btn.dataset.id);
+          const line = this.activeLines.find(l => l.id === lineId);
+          if (line) this.openSeriesForm(line);
+        });
+      });
+
+      listContainer.querySelectorAll('.btn-toggle-visibility').forEach(btn => {
+        btn.addEventListener('click', async () => {
+          const lineId = parseInt(btn.dataset.id);
+          const series = this.activeLines.find(l => l.id === lineId);
+          if (series) {
+            const nextVisibility = series.is_visible ? 0 : 1;
+            try {
+              await App.api(`/api/dashboard/chart-lines/${lineId}`, {
+                method: 'PUT',
+                body: JSON.stringify({
+                  name: series.name,
+                  statuses: series.statuses,
+                  types: series.types,
+                  queues: series.queues,
+                  owners: series.owners,
+                  responsibles: series.responsibles,
+                  color: series.color,
+                  is_visible: nextVisibility
+                })
+              });
+              Toast.success(nextVisibility ? 'Serie attivata!' : 'Serie disattivata!');
+              this.loadModalSeriesList();
+              this.updateChartData();
+            } catch (err) {
+              Toast.error('Errore durante l\'aggiornamento dello stato: ' + err.message);
+            }
+          }
+        });
+      });
+      
+      listContainer.querySelectorAll('.btn-delete-series').forEach(btn => {
+        btn.addEventListener('click', async () => {
+          const lineId = parseInt(btn.dataset.id);
+          const confirmed = await App.confirm('Elimina serie', 'Sei sicuro di voler eliminare questa serie dal grafico?');
+          if (!confirmed) return;
+          
+          try {
+            await App.api(`/api/dashboard/chart-lines/${lineId}`, { method: 'DELETE' });
+            Toast.success('Serie eliminata con successo!');
+            this.loadModalSeriesList();
+            this.updateChartData();
+          } catch (err) {
+            Toast.error('Errore durante l\'eliminazione: ' + err.message);
+          }
+        });
+      });
+    } catch (err) {
+      listContainer.innerHTML = `<div style="color:var(--error); font-size:0.85rem; padding:10px;">Errore: ${App.escapeHtml(err.message)}</div>`;
+    }
+  },
+
+  openSeriesForm(line = null) {
+    const listSection = document.getElementById('modal-series-list-section');
+    const formSection = document.getElementById('modal-series-form');
+    
+    listSection.style.display = 'none';
+    formSection.style.display = 'flex';
+    
+    const idInput = document.getElementById('form-series-id');
+    const nameInput = document.getElementById('form-series-name');
+    const colorInput = document.getElementById('form-series-color');
+    
+    const statuses = line ? line.statuses : [];
+    const types = line ? line.types : [];
+    const queues = line ? line.queues : [];
+    const owners = line ? line.owners : [];
+    const responsibles = line ? line.responsibles : [];
+    
+    idInput.value = line ? line.id : '';
+    nameInput.value = line ? line.name : '';
+    colorInput.value = line ? line.color : '#4f46e5';
+    document.getElementById('form-series-bypass-state').checked = line ? !!line.bypass_state_filter : false;
+    
+    this.renderMultiselect('form-select-statuses', App.lookups.states || [], statuses);
+    this.renderMultiselect('form-select-types', App.lookups.types || [], types);
+    this.renderMultiselect('form-select-queues', App.lookups.queues || [], queues);
+    this.renderMultiselect('form-select-owners', App.lookups.users || [], owners, 'user');
+    this.renderMultiselect('form-select-responsibles', App.lookups.users || [], responsibles, 'user');
+  },
+  
+  closeSeriesForm() {
+    const listSection = document.getElementById('modal-series-list-section');
+    const formSection = document.getElementById('modal-series-form');
+    if (listSection && formSection) {
+      listSection.style.display = 'block';
+      formSection.style.display = 'none';
+    }
+  },
+
+  renderMultiselect(containerId, items, selectedIds, type = 'normal') {
+    const container = document.getElementById(containerId);
+    if (!container) return;
+    
+    const sorted = [...items].sort((a, b) => {
+      const nameA = type === 'user' ? `${a.last_name || ''} ${a.first_name || ''}` : (a.name || '');
+      const nameB = type === 'user' ? `${b.last_name || ''} ${b.first_name || ''}` : (b.name || '');
+      return nameA.localeCompare(nameB, 'it', { sensitivity: 'base' });
+    });
+
+    container.innerHTML = sorted.map(item => {
+      const id = item.id;
+      const isSelected = selectedIds.includes(id) || selectedIds.includes(String(id)) || selectedIds.includes(parseInt(id));
+      let label = item.name;
+      if (type === 'user') {
+        label = `${item.first_name || ''} ${item.last_name || ''} (${item.login || ''})`;
+      }
+      return `<div class="multiselect-item ${isSelected ? 'selected' : ''}" data-id="${id}">${App.escapeHtml(label)}</div>`;
+    }).join('');
+
+    // Bind item click
+    container.querySelectorAll('.multiselect-item').forEach(el => {
+      el.addEventListener('click', () => {
+        el.classList.toggle('selected');
+      });
+    });
+  },
+
+  getSelectedIds(containerId) {
+    const container = document.getElementById(containerId);
+    if (!container) return [];
+    return Array.from(container.querySelectorAll('.multiselect-item.selected')).map(el => {
+      const id = el.dataset.id;
+      return isNaN(parseInt(id)) ? id : parseInt(id);
+    });
+  }
 };

public/js/views/emailCompose.js

@@ -0,0 +1,657 @@
+/**
+ * emailCompose.js
+ * Modal per la composizione e invio email dal contesto di un ticket.
+ * Utilizza Quill.js per l'editor HTML, supporta allegati e immagini inline.
+ */
+
+const EmailCompose = (() => {
+  let quillEditor = null;
+  let attachmentsList = [];
+  let currentOptions = {};
+  let toTagsCtrl = null;
+  let ccTagsCtrl = null;
+  let bccTagsCtrl = null;
+
+  // ── CSS ──────────────────────────────────────────────────────────────────────
+  function injectStyles() {
+    if (document.getElementById('email-compose-styles')) return;
+    const style = document.createElement('style');
+    style.id = 'email-compose-styles';
+    style.textContent = `
+      #email-compose-overlay {
+        position: fixed; inset: 0; z-index: 9000;
+        background: rgba(0,0,0,0.55);
+        backdrop-filter: blur(4px);
+        display: flex; align-items: center; justify-content: center;
+        animation: fadeIn 0.15s ease;
+      }
+      @keyframes fadeIn { from { opacity:0 } to { opacity:1 } }
+
+      #email-compose-modal {
+        background: var(--bg-card);
+        border: 1px solid var(--border-light);
+        border-radius: var(--radius-xl, 14px);
+        box-shadow: 0 24px 80px rgba(0,0,0,0.35);
+        width: min(860px, 95vw);
+        max-height: 92vh;
+        display: flex; flex-direction: column;
+        animation: slideUp 0.18s ease;
+      }
+      @keyframes slideUp { from { transform: translateY(20px); opacity:0 } to { transform: translateY(0); opacity:1 } }
+
+      #email-compose-modal .ec-header {
+        padding: 16px 20px 12px;
+        border-bottom: 1px solid var(--border-subtle);
+        display: flex; align-items: center; justify-content: space-between;
+        flex-shrink: 0;
+      }
+      #email-compose-modal .ec-title {
+        font-size: 1rem; font-weight: 600; color: var(--text-primary);
+        display: flex; align-items: center; gap: 8px;
+      }
+      #email-compose-modal .ec-body {
+        padding: 16px 20px;
+        overflow-y: auto;
+        flex: 1;
+        display: flex; flex-direction: column; gap: 12px;
+      }
+      #email-compose-modal .ec-field {
+        display: flex; flex-direction: column; gap: 4px;
+      }
+      #email-compose-modal .ec-label {
+        font-size: 0.75rem; font-weight: 600; color: var(--text-secondary);
+        text-transform: uppercase; letter-spacing: 0.04em;
+      }
+      #email-compose-modal .ec-tags-input {
+        display: flex; flex-wrap: wrap; gap: 4px; align-items: center;
+        background: var(--bg-tertiary);
+        border: 1px solid var(--border-subtle);
+        border-radius: var(--radius-md);
+        padding: 6px 10px; min-height: 36px; cursor: text;
+      }
+      #email-compose-modal .ec-tags-input:focus-within {
+        border-color: var(--accent-primary);
+        box-shadow: 0 0 0 3px rgba(var(--accent-rgb,99,102,241),0.12);
+      }
+      #email-compose-modal .ec-tags-input.drag-over {
+        border-color: var(--accent-primary);
+        background: rgba(99,102,241,0.06);
+      }
+      #email-compose-modal .ec-tag {
+        display: inline-flex; align-items: center; gap: 4px;
+        background: var(--accent-primary); color: #fff;
+        border-radius: 4px; padding: 2px 6px; font-size: 0.78rem;
+      }
+      #email-compose-modal .ec-tag button {
+        background: none; border: none; color: rgba(255,255,255,0.8);
+        cursor: pointer; padding: 0; line-height: 1; font-size: 0.9rem;
+      }
+      #email-compose-modal .ec-tag button:hover { color: #fff; }
+      #email-compose-modal .ec-tag-input {
+        border: none; outline: none; background: transparent;
+        font-size: 0.88rem; color: var(--text-primary);
+        min-width: 160px; flex: 1;
+      }
+      #email-compose-modal .ec-editor-wrapper {
+        border: 1px solid var(--border-subtle);
+        border-radius: var(--radius-md);
+        overflow: hidden;
+        background: var(--bg-tertiary);
+      }
+      #email-compose-modal .ec-editor-wrapper .ql-toolbar {
+        border: none; border-bottom: 1px solid var(--border-subtle);
+        background: var(--bg-secondary);
+      }
+      #email-compose-modal .ec-editor-wrapper .ql-container {
+        border: none; min-height: 220px; font-size: 0.9rem;
+      }
+      #email-compose-modal .ec-attachments-zone {
+        border: 2px dashed var(--border-subtle);
+        border-radius: var(--radius-md);
+        padding: 12px 14px;
+        text-align: center;
+        cursor: pointer;
+        transition: border-color 0.15s, background 0.15s;
+        font-size: 0.82rem; color: var(--text-muted);
+      }
+      #email-compose-modal .ec-attachments-zone:hover,
+      #email-compose-modal .ec-attachments-zone.drag-over {
+        border-color: var(--accent-primary);
+        background: rgba(var(--accent-rgb,99,102,241),0.06);
+        color: var(--text-secondary);
+      }
+      #email-compose-modal .ec-file-list {
+        display: flex; flex-direction: column; gap: 4px;
+      }
+      #email-compose-modal .ec-file-item {
+        display: flex; align-items: center; gap: 8px;
+        font-size: 0.82rem; padding: 4px 8px;
+        background: var(--bg-secondary); border-radius: var(--radius-sm);
+        color: var(--text-secondary);
+      }
+      #email-compose-modal .ec-file-item button {
+        margin-left: auto; background: none; border: none; cursor: pointer;
+        color: var(--text-muted); font-size: 0.85rem; padding: 0 2px;
+      }
+      #email-compose-modal .ec-file-item button:hover { color: var(--error); }
+      #email-compose-modal .ec-footer {
+        padding: 12px 20px;
+        border-top: 1px solid var(--border-subtle);
+        display: flex; justify-content: space-between; align-items: center;
+        flex-shrink: 0; gap: 10px;
+      }
+      #email-compose-modal select.ec-select {
+        background: var(--bg-tertiary);
+        border: 1px solid var(--border-subtle);
+        border-radius: var(--radius-md);
+        padding: 6px 12px; font-size: 0.85rem;
+        color: var(--text-primary); min-width: 180px;
+      }
+    `;
+    document.head.appendChild(style);
+  }
+
+  // ── Tag Input Helper ──────────────────────────────────────────────────────────
+  function makeTagInput(containerId, initialEmails = [], onFocus = null, controllers = null) {
+    const container = document.getElementById(containerId);
+    const tags = [...initialEmails];
+
+    function render() {
+      const inputEl = container.querySelector('.ec-tag-input');
+      const currentVal = inputEl ? inputEl.value : '';
+      container.innerHTML = '';
+      tags.forEach((email, idx) => {
+        const tagEl = document.createElement('span');
+        tagEl.className = 'ec-tag';
+        tagEl.draggable = true;
+        tagEl.innerHTML = `${App.escapeHtml(email)}<button type="button" data-idx="${idx}">✕</button>`;
+
+        tagEl.addEventListener('dragstart', (e) => {
+          e.dataTransfer.setData('text/plain', email);
+          e.dataTransfer.setData('source-container-id', containerId);
+        });
+
+        tagEl.querySelector('button').addEventListener('click', (e) => {
+          e.stopPropagation();
+          tags.splice(idx, 1);
+          render();
+        });
+        container.appendChild(tagEl);
+      });
+      const input = document.createElement('input');
+      input.className = 'ec-tag-input';
+      input.type = 'text';
+      input.placeholder = tags.length ? '' : 'email@esempio.com, premi Invio';
+      input.value = currentVal;
+
+      if (onFocus) {
+        input.addEventListener('focus', onFocus);
+      }
+
+      input.addEventListener('keydown', (e) => {
+        if ((e.key === 'Enter' || e.key === ',') && input.value.trim()) {
+          e.preventDefault();
+          const val = input.value.trim().replace(/,$/, '');
+          if (val && !tags.includes(val)) tags.push(val);
+          input.value = '';
+          render();
+        } else if (e.key === 'Backspace' && !input.value && tags.length) {
+          tags.pop();
+          render();
+        }
+      });
+      input.addEventListener('blur', () => {
+        if (input.value.trim()) {
+          const val = input.value.trim().replace(/,$/, '');
+          if (val && !tags.includes(val)) tags.push(val);
+          input.value = '';
+          render();
+        }
+      });
+      container.appendChild(input);
+      container.addEventListener('click', () => input.focus());
+    }
+
+    container.addEventListener('dragover', (e) => {
+      e.preventDefault();
+      container.classList.add('drag-over');
+    });
+
+    container.addEventListener('dragleave', () => {
+      container.classList.remove('drag-over');
+    });
+
+    container.addEventListener('drop', (e) => {
+      e.preventDefault();
+      container.classList.remove('drag-over');
+      const email = e.dataTransfer.getData('text/plain');
+      const sourceContainerId = e.dataTransfer.getData('source-container-id');
+      if (email && sourceContainerId && sourceContainerId !== containerId && controllers) {
+        const sourceCtrl = controllers[sourceContainerId];
+        if (sourceCtrl) {
+          sourceCtrl.removeTag(email);
+          ctrl.addTag(email);
+        }
+      }
+    });
+
+    render();
+
+    const ctrl = {
+      getTags: () => [...tags],
+      addTag: (email) => {
+        if (!tags.includes(email)) {
+          tags.push(email);
+          render();
+        }
+      },
+      removeTag: (email) => {
+        const idx = tags.indexOf(email);
+        if (idx > -1) {
+          tags.splice(idx, 1);
+          render();
+        }
+      }
+    };
+    return ctrl;
+  }
+
+  // ── Build Modal HTML ──────────────────────────────────────────────────────────
+  function buildModal() {
+    const overlay = document.createElement('div');
+    overlay.id = 'email-compose-overlay';
+    overlay.innerHTML = `
+      <div id="email-compose-modal">
+        <div class="ec-header">
+          <div class="ec-title">
+            <svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" style="width:18px;height:18px;">
+              <path d="M4 4h16c1.1 0 2 .9 2 2v12c0 1.1-.9 2-2 2H4c-1.1 0-2-.9-2-2V6c0-1.1.9-2 2-2z"/>
+              <polyline points="22,6 12,13 2,6"/>
+            </svg>
+            Invia Email
+          </div>
+          <button id="ec-close" style="background:none;border:none;cursor:pointer;color:var(--text-muted);padding:4px;font-size:1.2rem;" title="Chiudi">✕</button>
+        </div>
+        <div class="ec-body">
+          <div class="ec-field">
+            <label class="ec-label">A (To)</label>
+            <div class="ec-tags-input" id="ec-to-container"></div>
+          </div>
+          <div class="ec-field">
+            <label class="ec-label">CC</label>
+            <div class="ec-tags-input" id="ec-cc-container"></div>
+          </div>
+          <div class="ec-field">
+            <label class="ec-label">BCC (CCN)</label>
+            <div class="ec-tags-input" id="ec-bcc-container"></div>
+          </div>
+          <div class="ec-field">
+            <label class="ec-label">Oggetto</label>
+            <input type="text" id="ec-subject" class="form-input" style="margin-bottom:0;" placeholder="Oggetto email" />
+          </div>
+          <div style="display:flex; gap:16px;">
+            <div class="ec-field" style="flex:1;">
+              <label class="ec-label">Firma</label>
+              <select id="ec-signature-select" class="ec-select" style="width:100%; min-width:unset;">
+                <option value="">— Nessuna firma —</option>
+              </select>
+            </div>
+            <div class="ec-field" style="flex:1;">
+              <label class="ec-label">Gruppi di Indirizzi</label>
+              <select id="ec-groups-select" class="ec-select" style="width:100%; min-width:unset;">
+                <option value="">— Inserisci gruppo... —</option>
+              </select>
+            </div>
+            <div class="ec-field" style="flex:1;">
+              <label class="ec-label">Helpdesk BCC (genera nuovo ticket)</label>
+              <select id="ec-helpdesk-cc-select" class="ec-select" style="width:100%; min-width:unset;">
+                <option value="0">No (BCC automatico)</option>
+                <option value="1">Sì</option>
+              </select>
+            </div>
+          </div>
+          <div class="ec-field">
+            <label class="ec-label">Corpo</label>
+            <div class="ec-editor-wrapper">
+              <div id="ec-quill-editor"></div>
+            </div>
+          </div>
+          <div class="ec-field">
+            <label class="ec-label">Allegati</label>
+            <div class="ec-attachments-zone" id="ec-drop-zone">
+              📎 Trascina file qui o clicca per selezionare
+            </div>
+            <input type="file" id="ec-file-input" multiple style="display:none;" />
+            <div class="ec-file-list" id="ec-file-list"></div>
+          </div>
+        </div>
+        <div class="ec-footer">
+          <button class="btn btn-ghost btn-sm" id="ec-cancel">Annulla</button>
+          <button class="btn btn-primary btn-sm" id="ec-send" style="display:flex;align-items:center;gap:6px;">
+            <svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" style="width:14px;height:14px;">
+              <path d="M22 2L11 13M22 2l-7 20-4-9-9-4 20-7z"/>
+            </svg>
+            Invia
+          </button>
+        </div>
+      </div>
+    `;
+    return overlay;
+  }
+
+  // ── File List Renderer ────────────────────────────────────────────────────────
+  function renderFileList() {
+    const list = document.getElementById('ec-file-list');
+    if (!list) return;
+    list.innerHTML = attachmentsList.map((f, idx) => `
+      <div class="ec-file-item">
+        📎 <strong>${App.escapeHtml(f.filename)}</strong>
+        <span style="color:var(--text-muted);font-size:0.75rem;">(${Math.round(f.content.length * 0.75 / 1024)} KB)</span>
+        <button data-idx="${idx}" title="Rimuovi">✕</button>
+      </div>
+    `).join('');
+    list.querySelectorAll('button[data-idx]').forEach(btn => {
+      btn.addEventListener('click', () => {
+        attachmentsList.splice(parseInt(btn.dataset.idx, 10), 1);
+        renderFileList();
+      });
+    });
+  }
+
+  // ── Load Signatures ───────────────────────────────────────────────────────────
+  async function loadSignatures(agentId, selectEl) {
+    try {
+      const sigs = await App.api(`/api/email/signatures?agent_id=${agentId}`);
+      selectEl.innerHTML = '<option value="">— Nessuna firma —</option>';
+      sigs.forEach(sig => {
+        const opt = document.createElement('option');
+        opt.value = sig.id;
+        opt.textContent = sig.name + (sig.is_default ? ' ★' : '');
+        opt.dataset.html = sig.body_html;
+        selectEl.appendChild(opt);
+      });
+      // Pre-select default
+      const defSig = sigs.find(s => s.is_default);
+      if (defSig) {
+        selectEl.value = defSig.id;
+        return defSig.body_html;
+      }
+    } catch (e) { console.warn('[EmailCompose] Signatures load error:', e); }
+    return '';
+  }
+
+  // ── Load Address Groups ────────────────────────────────────────────────────────
+  async function loadAddressGroups(agentId, selectEl) {
+    try {
+      const groups = await App.api(`/api/email/address-groups?agent_id=${agentId}`);
+      selectEl.innerHTML = '<option value="">— Inserisci gruppo... —</option>';
+      groups.forEach(g => {
+        const opt = document.createElement('option');
+        opt.value = g.id;
+        opt.textContent = g.name;
+        opt.dataset.emails = g.emails;
+        selectEl.appendChild(opt);
+      });
+    } catch (e) {
+      console.warn('[EmailCompose] Address groups load error:', e);
+    }
+  }
+
+  // ── Open ─────────────────────────────────────────────────────────────────────
+  async function open(options = {}) {
+    injectStyles();
+    attachmentsList = [];
+    currentOptions = options;
+
+    // Remove existing
+    const existing = document.getElementById('email-compose-overlay');
+    if (existing) existing.remove();
+
+    const overlay = buildModal();
+    document.body.appendChild(overlay);
+
+    // Init tag inputs with focus tracking
+    const draft = options.draft;
+    const initialTo = draft ? draft.to : (options.initialTo || (options.customerEmail ? [options.customerEmail] : []));
+    const initialCc = draft ? draft.cc : (options.initialCc || []);
+    const initialBcc = draft ? draft.bcc : [];
+
+    let lastFocusedCtrl = null;
+    const controllers = {};
+    toTagsCtrl = makeTagInput('ec-to-container', initialTo, () => { lastFocusedCtrl = toTagsCtrl; }, controllers);
+    ccTagsCtrl = makeTagInput('ec-cc-container', initialCc, () => { lastFocusedCtrl = ccTagsCtrl; }, controllers);
+    bccTagsCtrl = makeTagInput('ec-bcc-container', initialBcc, () => { lastFocusedCtrl = bccTagsCtrl; }, controllers);
+    controllers['ec-to-container'] = toTagsCtrl;
+    controllers['ec-cc-container'] = ccTagsCtrl;
+    controllers['ec-bcc-container'] = bccTagsCtrl;
+    lastFocusedCtrl = toTagsCtrl;
+
+    // Subject
+    const subjectEl = document.getElementById('ec-subject');
+    if (draft) {
+      subjectEl.value = draft.subject || '';
+    } else {
+      const tn = options.ticketTn || '';
+      const title = options.ticketTitle || '';
+      subjectEl.value = tn ? `[Ticket#${tn}] Re: ${title}` : title;
+    }
+    const sigSelect = document.getElementById('ec-signature-select');
+    const groupsSelect = document.getElementById('ec-groups-select');
+    const agentId = App.currentAgentId || 0;
+    const defaultSigHtml = await loadSignatures(agentId, sigSelect);
+    await loadAddressGroups(agentId, groupsSelect);
+
+    if (draft) {
+      sigSelect.value = draft.signature || '';
+      document.getElementById('ec-helpdesk-cc-select').value = draft.helpdeskCc || '0';
+    }
+
+    groupsSelect.addEventListener('change', () => {
+      const selectedOpt = groupsSelect.options[groupsSelect.selectedIndex];
+      if (!selectedOpt || !selectedOpt.value) return;
+
+      const emailsStr = selectedOpt.dataset.emails || '';
+      const emails = emailsStr.split(',').map(e => e.trim()).filter(Boolean);
+
+      if (lastFocusedCtrl) {
+        emails.forEach(email => {
+          lastFocusedCtrl.addTag(email);
+        });
+      }
+      groupsSelect.value = '';
+    });
+
+    // Quill editor
+    quillEditor = new Quill('#ec-quill-editor', {
+      theme: 'snow',
+      placeholder: 'Scrivi il testo della email...',
+      modules: {
+        toolbar: [
+          ['bold', 'italic', 'underline', 'strike'],
+          [{ 'header': [1, 2, 3, false] }],
+          [{ 'list': 'ordered' }, { 'list': 'bullet' }],
+          ['link', 'image'],
+          [{ 'color': [] }, { 'background': [] }],
+          ['clean']
+        ],
+      }
+    });
+
+    // Insert initial body and signature
+    let initialHtml = '';
+    if (draft) {
+      if (draft.body) {
+        initialHtml = draft.body;
+      }
+      attachmentsList = draft.attachments || [];
+      renderFileList();
+    } else {
+      if (options.initialBodyHtml) {
+        initialHtml += options.initialBodyHtml;
+      } else {
+        initialHtml += '<p><br></p>';
+      }
+      if (defaultSigHtml) {
+        initialHtml += '<!-- sig -->' + defaultSigHtml;
+      }
+    }
+    quillEditor.clipboard.dangerouslyPasteHTML(initialHtml);
+    quillEditor.setSelection(0, 0);
+
+    // Signature change
+    sigSelect.addEventListener('change', () => {
+      const selectedOpt = sigSelect.options[sigSelect.selectedIndex];
+      const sigHtml = selectedOpt ? (selectedOpt.dataset.html || '') : '';
+      // Replace signature: get current body, strip old signature (after first <br>), append new
+      const currentHtml = quillEditor.root.innerHTML;
+      const sigMarker = '<!-- sig -->';
+      const baseHtml = currentHtml.includes(sigMarker)
+        ? currentHtml.split(sigMarker)[0]
+        : currentHtml;
+      const newHtml = baseHtml + (sigHtml ? sigMarker + sigHtml : '');
+      quillEditor.clipboard.dangerouslyPasteHTML(newHtml);
+    });
+
+    // File drag & drop
+    const dropZone = document.getElementById('ec-drop-zone');
+    const fileInput = document.getElementById('ec-file-input');
+
+    dropZone.addEventListener('click', () => fileInput.click());
+    dropZone.addEventListener('dragover', (e) => { e.preventDefault(); dropZone.classList.add('drag-over'); });
+    dropZone.addEventListener('dragleave', () => dropZone.classList.remove('drag-over'));
+    dropZone.addEventListener('drop', (e) => {
+      e.preventDefault(); dropZone.classList.remove('drag-over');
+      processFiles(Array.from(e.dataTransfer.files));
+    });
+    fileInput.addEventListener('change', (e) => {
+      processFiles(Array.from(e.target.files));
+      fileInput.value = '';
+    });
+
+    // Close handlers
+    document.getElementById('ec-close').addEventListener('click', close);
+    document.getElementById('ec-cancel').addEventListener('click', close);
+    overlay.addEventListener('click', (e) => {
+      if (e.target === overlay) {
+        saveDraft();
+        const ov = document.getElementById('email-compose-overlay');
+        if (ov) ov.remove();
+        if (quillEditor) { quillEditor = null; }
+        attachmentsList = [];
+      }
+    });
+
+    // Send
+    document.getElementById('ec-send').addEventListener('click', () => sendEmail(toTagsCtrl, ccTagsCtrl, bccTagsCtrl));
+  }
+
+  function processFiles(files) {
+    for (const file of files) {
+      const reader = new FileReader();
+      reader.onload = () => {
+        const base64 = reader.result.split(',')[1];
+        attachmentsList.push({ filename: file.name, content: base64, contentType: file.type });
+        renderFileList();
+      };
+      reader.readAsDataURL(file);
+    }
+  }
+
+  // ── Send ─────────────────────────────────────────────────────────────────────
+  async function sendEmail(toCtrl, ccCtrl, bccCtrl) {
+    const to = toCtrl.getTags();
+    const cc = ccCtrl.getTags();
+    const bcc = bccCtrl.getTags();
+    const subject = document.getElementById('ec-subject').value.trim();
+    const bodyHtml = quillEditor ? quillEditor.root.innerHTML : '';
+
+    if (!to.length) { Toast.warning('Inserisci almeno un destinatario (campo A)'); return; }
+    if (!subject) { Toast.warning('Inserisci l\'oggetto della email'); return; }
+
+    const sendBtn = document.getElementById('ec-send');
+    sendBtn.disabled = true;
+    sendBtn.innerHTML = '<div class="spinner" style="width:14px;height:14px;border-width:2px;"></div> Invio...';
+
+    try {
+      const agentId = App.currentAgentId || 0;
+      const payload = {
+        ticketId: currentOptions.ticketId,
+        to, cc, bcc, subject, bodyHtml,
+        attachments: attachmentsList,
+        agentId,
+        keepHelpdeskCopy: document.getElementById('ec-helpdesk-cc-select').value === '1',
+        inReplyTo: currentOptions.inReplyTo,
+        references: currentOptions.references,
+      };
+
+      const res = await App.api('/api/email/send', {
+        method: 'POST',
+        body: JSON.stringify(payload),
+      });
+
+      Toast.success(`Email inviata a ${to.join(', ')}`);
+      App.clearDraft(currentOptions.ticketId, 'email');
+      close();
+    } catch (err) {
+      Toast.error('Errore invio email: ' + err.message);
+      sendBtn.disabled = false;
+      sendBtn.innerHTML = '<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" style="width:14px;height:14px;"><path d="M22 2L11 13M22 2l-7 20-4-9-9-4 20-7z"/></svg> Invia';
+    }
+  }
+
+  // ── Close ─────────────────────────────────────────────────────────────────────
+  function close() {
+    if (currentOptions.ticketId) {
+      App.clearDraft(currentOptions.ticketId, 'email');
+    }
+    const btn = document.getElementById('btn-open-email-compose');
+    if (btn) {
+      const svg = btn.querySelector('svg');
+      btn.innerHTML = '';
+      if (svg) btn.appendChild(svg);
+      btn.appendChild(document.createTextNode(' Invia Email'));
+    }
+    const overlay = document.getElementById('email-compose-overlay');
+    if (overlay) overlay.remove();
+    if (quillEditor) { quillEditor = null; }
+    attachmentsList = [];
+  }
+
+  function saveDraft() {
+    const overlay = document.getElementById('email-compose-overlay');
+    if (!overlay || !currentOptions.ticketId) return;
+
+    const to = toTagsCtrl ? toTagsCtrl.getTags() : [];
+    const cc = ccTagsCtrl ? ccTagsCtrl.getTags() : [];
+    const bcc = bccTagsCtrl ? bccTagsCtrl.getTags() : [];
+    const subject = document.getElementById('ec-subject') ? document.getElementById('ec-subject').value.trim() : '';
+    const body = quillEditor ? quillEditor.root.innerHTML.trim() : '';
+    const signature = document.getElementById('ec-signature-select') ? document.getElementById('ec-signature-select').value : '';
+    const helpdeskCc = document.getElementById('ec-helpdesk-cc-select') ? document.getElementById('ec-helpdesk-cc-select').value : '0';
+
+    App.saveDraft(currentOptions.ticketId, {
+      type: 'email',
+      to,
+      cc,
+      bcc,
+      subject,
+      body,
+      signature,
+      helpdeskCc,
+      attachments: [...attachmentsList],
+      options: currentOptions
+    });
+
+    const btn = document.getElementById('btn-open-email-compose');
+    if (btn) {
+      const svg = btn.querySelector('svg');
+      btn.innerHTML = '';
+      if (svg) btn.appendChild(svg);
+      btn.appendChild(document.createTextNode(' Continua mail'));
+    }
+    App.renderTabs();
+  }
+
+  return { open, close, saveDraft };
+})();
+window.EmailCompose = EmailCompose;

public/js/views/mailManagement.js

@@ -0,0 +1,483 @@
+/**
+ * mailManagement.js
+ * Pagina di gestione mail: include la gestione dei Gruppi di Indirizzi
+ * e la gestione delle firme email per l'agente attivo.
+ */
+
+const MailManagementView = {
+  agentId: null,
+  signatures: [],
+  groups: [],
+  editingSigId: null,
+  editingGroupId: null,
+  signatureQuill: null,
+
+  async render() {
+    this.agentId = App.currentAgentId || 0;
+    const container = document.getElementById('view-container');
+    
+    // Inject styles for tooltip and layout
+    this.injectStyles();
+
+    container.innerHTML = `
+      <div style="max-width: 820px; margin: 0 auto; padding: var(--space-xl) var(--space-lg); display: flex; flex-direction: column; gap: var(--space-xl);">
+        
+        <!-- SECTION 1: Address Groups -->
+        <div class="card" style="padding: var(--space-lg);">
+          <div style="display:flex; align-items:center; justify-content:space-between; margin-bottom: var(--space-md);">
+            <div>
+              <h2 style="margin:0; font-size:1.15rem; font-weight:700; color:var(--text-primary); display:flex; align-items:center; gap:8px;">👥 Gruppi di Indirizzi</h2>
+              <p style="margin:4px 0 0; font-size:0.82rem; color:var(--text-muted);">Crea gruppi di contatti da inserire rapidamente nei campi A, CC o BCC.</p>
+            </div>
+            <button class="btn btn-primary btn-sm" id="btn-new-group">
+              + Nuovo Gruppo
+            </button>
+          </div>
+          
+          <div id="groups-list" style="display:grid; grid-template-columns: repeat(auto-fill, minmax(240px, 1fr)); gap: var(--space-md);"></div>
+        </div>
+
+        <!-- SECTION 2: Signatures -->
+        <div class="card" style="padding: var(--space-lg);">
+          <div style="display:flex; align-items:center; justify-content:space-between; margin-bottom: var(--space-md);">
+            <div>
+              <h2 style="margin:0; font-size:1.15rem; font-weight:700; color:var(--text-primary); display:flex; align-items:center; gap:8px;">✉️ Le Mie Firme Email</h2>
+              <p style="margin:4px 0 0; font-size:0.82rem; color:var(--text-muted);">Gestisci le firme da allegare automaticamente alle tue email.</p>
+            </div>
+            <button class="btn btn-primary btn-sm" id="btn-new-signature">
+              + Nuova Firma
+            </button>
+          </div>
+
+          <div id="signatures-list" style="display:flex; flex-direction:column; gap:var(--space-md);"></div>
+        </div>
+
+        <!-- MODAL: Signature Editor -->
+        <div id="signature-editor-modal" style="display:none; position:fixed; inset:0; z-index:8000; background:rgba(0,0,0,0.5); backdrop-filter:blur(4px); align-items:center; justify-content:center;">
+          <div style="background:var(--bg-card); border:1px solid var(--border-light); border-radius:var(--radius-xl); box-shadow:0 24px 80px rgba(0,0,0,0.3); width:min(720px,94vw); max-height:90vh; display:flex; flex-direction:column;">
+            <div style="padding:16px 20px 12px; border-bottom:1px solid var(--border-subtle); display:flex; align-items:center; justify-content:space-between; flex-shrink:0;">
+              <div style="font-size:1rem; font-weight:600; color:var(--text-primary);" id="sig-modal-title">Nuova Firma</div>
+              <button id="sig-modal-close" style="background:none;border:none;cursor:pointer;color:var(--text-muted);font-size:1.2rem;">✕</button>
+            </div>
+            <div style="padding:16px 20px; flex:1; overflow-y:auto; display:flex; flex-direction:column; gap:12px;">
+              <div>
+                <label style="font-size:0.75rem; font-weight:600; color:var(--text-secondary); text-transform:uppercase; letter-spacing:0.04em;">Nome Firma</label>
+                <input type="text" id="sig-name" class="form-input" placeholder="es. Firma Professionale" style="margin-bottom:0; margin-top:4px;" />
+              </div>
+              <div>
+                <label style="font-size:0.75rem; font-weight:600; color:var(--text-secondary); text-transform:uppercase; letter-spacing:0.04em;">Contenuto</label>
+                <div style="margin-top:4px; border:1px solid var(--border-subtle); border-radius:var(--radius-md); overflow:hidden; background:var(--bg-tertiary);">
+                  <div id="sig-quill-editor" style="min-height:200px;"></div>
+                </div>
+              </div>
+              <label style="display:flex; align-items:center; gap:8px; font-size:0.88rem; color:var(--text-secondary); cursor:pointer;">
+                <input type="checkbox" id="sig-is-default" />
+                Imposta come firma predefinita
+              </label>
+            </div>
+            <div style="padding:12px 20px; border-top:1px solid var(--border-subtle); display:flex; justify-content:flex-end; gap:10px; flex-shrink:0;">
+              <button class="btn btn-ghost btn-sm" id="sig-cancel">Annulla</button>
+              <button class="btn btn-primary btn-sm" id="sig-save">Salva Firma</button>
+            </div>
+          </div>
+        </div>
+
+        <!-- MODAL: Address Group Editor -->
+        <div id="group-editor-modal" style="display:none; position:fixed; inset:0; z-index:8000; background:rgba(0,0,0,0.5); backdrop-filter:blur(4px); align-items:center; justify-content:center;">
+          <div style="background:var(--bg-card); border:1px solid var(--border-light); border-radius:var(--radius-xl); box-shadow:0 24px 80px rgba(0,0,0,0.3); width:min(520px,94vw); max-height:90vh; display:flex; flex-direction:column;">
+            <div style="padding:16px 20px 12px; border-bottom:1px solid var(--border-subtle); display:flex; align-items:center; justify-content:space-between; flex-shrink:0;">
+              <div style="font-size:1rem; font-weight:600; color:var(--text-primary);" id="group-modal-title">Nuovo Gruppo</div>
+              <button id="group-modal-close" style="background:none;border:none;cursor:pointer;color:var(--text-muted);font-size:1.2rem;">✕</button>
+            </div>
+            <div style="padding:16px 20px; flex:1; overflow-y:auto; display:flex; flex-direction:column; gap:12px;">
+              <div style="display: flex; flex-direction: column; gap: 4px;">
+                <label style="font-size:0.75rem; font-weight:600; color:var(--text-secondary); text-transform:uppercase; letter-spacing:0.04em;">Nome Gruppo</label>
+                <input type="text" id="group-name" class="form-input" placeholder="es. Sviluppo Interno" style="width: 100%; box-sizing: border-box; display: block; margin-bottom:0;" />
+              </div>
+              <div style="display: flex; flex-direction: column; gap: 4px;">
+                <label style="font-size:0.75rem; font-weight:600; color:var(--text-secondary); text-transform:uppercase; letter-spacing:0.04em;">Indirizzi Email (separati da virgola)</label>
+                <textarea id="group-emails" class="form-input" rows="4" placeholder="es. user1@test.com, user2@test.com" style="width: 100%; box-sizing: border-box; display: block; margin-bottom:0; resize:vertical; font-family:monospace; font-size:0.85rem; padding:8px 12px;"></textarea>
+              </div>
+            </div>
+            <div style="padding:12px 20px; border-top:1px solid var(--border-subtle); display:flex; justify-content:flex-end; gap:10px; flex-shrink:0;">
+              <button class="btn btn-ghost btn-sm" id="group-cancel">Annulla</button>
+              <button class="btn btn-primary btn-sm" id="group-save">Salva Gruppo</button>
+            </div>
+          </div>
+        </div>
+
+      </div>
+    `;
+
+    // Signatures events
+    document.getElementById('btn-new-signature').addEventListener('click', () => this.openSigEditor(null));
+    
+    // Address Groups events
+    document.getElementById('btn-new-group').addEventListener('click', () => this.openGroupEditor(null));
+
+    // Load data
+    await Promise.all([
+      this.loadSignatures(),
+      this.loadGroups()
+    ]);
+  },
+
+  injectStyles() {
+    if (document.getElementById('mail-management-styles')) return;
+    const style = document.createElement('style');
+    style.id = 'mail-management-styles';
+    style.textContent = `
+      .g-card {
+        background: var(--bg-secondary);
+        border: 1px solid var(--border-subtle);
+        border-radius: var(--radius-md);
+        padding: var(--space-md);
+        position: relative;
+        display: flex;
+        flex-direction: column;
+        justify-content: space-between;
+        gap: 12px;
+        transition: transform 0.2s, box-shadow 0.2s;
+      }
+      .g-card:hover {
+        transform: translateY(-2px);
+        box-shadow: var(--shadow-sm);
+        border-color: var(--accent-primary);
+      }
+      .g-tooltip {
+        visibility: hidden;
+        opacity: 0;
+        position: absolute;
+        bottom: 105%;
+        left: 50%;
+        transform: translateX(-50%);
+        background: var(--bg-tertiary, #2c2c3e);
+        border: 1px solid var(--border-light, #444);
+        color: var(--text-primary, #fff);
+        padding: 8px 12px;
+        border-radius: 6px;
+        font-size: 0.78rem;
+        z-index: 100;
+        white-space: pre-line;
+        box-shadow: var(--shadow-lg);
+        pointer-events: none;
+        transition: opacity 0.2s, visibility 0.2s;
+        max-width: 280px;
+        width: max-content;
+      }
+      .g-card:hover .g-tooltip {
+        visibility: visible;
+        opacity: 1;
+      }
+    `;
+    document.head.appendChild(style);
+  },
+
+  // ─── SIGNATURES LOGIC ────────────────────────────────────────────────────────
+  async loadSignatures() {
+    try {
+      this.signatures = await App.api(`/api/email/signatures?agent_id=${this.agentId}`);
+      this.renderSignatures();
+    } catch (err) {
+      Toast.error('Errore caricamento firme: ' + err.message);
+    }
+  },
+
+  renderSignatures() {
+    const list = document.getElementById('signatures-list');
+    if (!list) return;
+
+    if (!this.signatures.length) {
+      list.innerHTML = `
+        <div class="empty-state" style="padding:var(--space-md); border:1px dashed var(--border-subtle); border-radius:var(--radius-md);">
+          <div class="empty-state-icon" style="font-size:1.5rem;">✉️</div>
+          <div class="empty-state-text" style="font-size:0.9rem;">Nessuna firma configurata</div>
+        </div>
+      `;
+      return;
+    }
+
+    list.innerHTML = this.signatures.map(sig => `
+      <div class="card" style="padding: var(--space-md); background: var(--bg-secondary); border-color: var(--border-subtle);">
+        <div style="display:flex; align-items:flex-start; justify-content:space-between; gap:12px; margin-bottom:${sig.body_html ? 'var(--space-sm)' : '0'};">
+          <div>
+            <div style="font-weight:600; font-size:0.9rem; color:var(--text-primary); display:flex; align-items:center; gap:8px;">
+              ${App.escapeHtml(sig.name)}
+              ${sig.is_default ? '<span style="font-size:0.68rem; background:var(--accent-primary); color:#fff; padding:2px 7px; border-radius:20px;">Predefinita</span>' : ''}
+            </div>
+          </div>
+          <div style="display:flex; gap:6px; flex-shrink:0;">
+            ${!sig.is_default ? `<button class="btn btn-ghost btn-sm sig-btn-default" data-id="${sig.id}" style="height:26px; font-size:0.75rem; padding:0 8px;">★ Predefinita</button>` : ''}
+            <button class="btn btn-ghost btn-sm sig-btn-edit" data-id="${sig.id}" style="height:26px; font-size:0.75rem; padding:0 8px;">✏️ Modifica</button>
+            <button class="btn btn-ghost btn-sm sig-btn-delete" data-id="${sig.id}" style="height:26px; font-size:0.75rem; padding:0 8px; color:var(--error);">🗑️</button>
+          </div>
+        </div>
+        ${sig.body_html ? `
+          <div style="border:1px solid var(--border-subtle); border-radius:var(--radius-md); padding:8px 12px; background:var(--bg-tertiary); max-height:80px; overflow:hidden; position:relative;">
+            <div style="font-size:0.8rem; color:var(--text-secondary);">${sig.body_html}</div>
+            <div style="position:absolute;bottom:0;left:0;right:0;height:24px;background:linear-gradient(transparent,var(--bg-tertiary));"></div>
+          </div>
+        ` : ''}
+      </div>
+    `).join('');
+
+    // Bind buttons
+    list.querySelectorAll('.sig-btn-edit').forEach(btn => {
+      btn.addEventListener('click', () => this.openSigEditor(parseInt(btn.dataset.id, 10)));
+    });
+    list.querySelectorAll('.sig-btn-delete').forEach(btn => {
+      btn.addEventListener('click', () => this.deleteSig(parseInt(btn.dataset.id, 10)));
+    });
+    list.querySelectorAll('.sig-btn-default').forEach(btn => {
+      btn.addEventListener('click', () => this.setDefaultSig(parseInt(btn.dataset.id, 10)));
+    });
+  },
+
+  openSigEditor(id) {
+    this.editingSigId = id;
+    const sig = id ? this.signatures.find(s => s.id === id) : null;
+
+    const modal = document.getElementById('signature-editor-modal');
+    modal.style.display = 'flex';
+
+    document.getElementById('sig-modal-title').textContent = id ? 'Modifica Firma' : 'Nuova Firma';
+    document.getElementById('sig-name').value = sig ? sig.name : '';
+    document.getElementById('sig-is-default').checked = sig ? !!sig.is_default : false;
+
+    // Init or reset Quill
+    if (this.signatureQuill) {
+      this.signatureQuill.root.innerHTML = sig ? (sig.body_html || '') : '';
+    } else {
+      this.signatureQuill = new Quill('#sig-quill-editor', {
+        theme: 'snow',
+        placeholder: 'Inserisci la tua firma...',
+        modules: {
+          toolbar: [
+            ['bold', 'italic', 'underline'],
+            [{ 'color': [] }],
+            ['link', 'image'],
+            ['clean']
+          ]
+        }
+      });
+      if (sig && sig.body_html) {
+        this.signatureQuill.clipboard.dangerouslyPasteHTML(sig.body_html);
+      }
+    }
+
+    document.getElementById('sig-modal-close').onclick = () => this.closeSigEditor();
+    document.getElementById('sig-cancel').onclick = () => this.closeSigEditor();
+    document.getElementById('sig-save').onclick = () => this.saveSig();
+
+    modal.onclick = (e) => { if (e.target === modal) this.closeSigEditor(); };
+  },
+
+  closeSigEditor() {
+    const modal = document.getElementById('signature-editor-modal');
+    if (modal) modal.style.display = 'none';
+    this.editingSigId = null;
+  },
+
+  async saveSig() {
+    const name = document.getElementById('sig-name').value.trim();
+    const body_html = this.signatureQuill ? this.signatureQuill.root.innerHTML : '';
+    const is_default = document.getElementById('sig-is-default').checked ? 1 : 0;
+
+    if (!name) { Toast.warning('Inserisci un nome per la firma'); return; }
+
+    const saveBtn = document.getElementById('sig-save');
+    saveBtn.disabled = true;
+    saveBtn.textContent = 'Salvataggio...';
+
+    try {
+      const payload = { agent_id: this.agentId, name, body_html, is_default };
+
+      if (this.editingSigId) {
+        await App.api(`/api/email/signatures/${this.editingSigId}`, {
+          method: 'PUT',
+          body: JSON.stringify(payload),
+        });
+        Toast.success('Firma aggiornata');
+      } else {
+        await App.api('/api/email/signatures', {
+          method: 'POST',
+          body: JSON.stringify(payload),
+        });
+        Toast.success('Firma creata');
+      }
+
+      this.closeSigEditor();
+      await this.loadSignatures();
+    } catch (err) {
+      Toast.error('Errore salvataggio: ' + err.message);
+    } finally {
+      saveBtn.disabled = false;
+      saveBtn.textContent = 'Salva Firma';
+    }
+  },
+
+  async deleteSig(id) {
+    const ok = await App.confirm('Elimina Firma', 'Sei sicuro di voler eliminare questa firma?');
+    if (!ok) return;
+    try {
+      await App.api(`/api/email/signatures/${id}`, { method: 'DELETE' });
+      Toast.success('Firma eliminata');
+      await this.loadSignatures();
+    } catch (err) {
+      Toast.error('Errore eliminazione: ' + err.message);
+    }
+  },
+
+  async setDefaultSig(id) {
+    try {
+      await App.api(`/api/email/signatures/${id}/default`, {
+        method: 'PATCH',
+        body: JSON.stringify({ agent_id: this.agentId }),
+      });
+      Toast.success('Firma impostata come predefinita');
+      await this.loadSignatures();
+    } catch (err) {
+      Toast.error('Errore: ' + err.message);
+    }
+  },
+
+
+  // ─── ADDRESS GROUPS LOGIC ──────────────────────────────────────────────────
+  async loadGroups() {
+    try {
+      this.groups = await App.api(`/api/email/address-groups?agent_id=${this.agentId}`);
+      this.renderGroups();
+    } catch (err) {
+      Toast.error('Errore caricamento gruppi: ' + err.message);
+    }
+  },
+
+  renderGroups() {
+    const list = document.getElementById('groups-list');
+    if (!list) return;
+
+    if (!this.groups.length) {
+      list.innerHTML = `
+        <div class="empty-state" style="padding:var(--space-md); border:1px dashed var(--border-subtle); border-radius:var(--radius-md); grid-column: 1 / -1;">
+          <div class="empty-state-icon" style="font-size:1.5rem;">👥</div>
+          <div class="empty-state-text" style="font-size:0.9rem;">Nessun gruppo configurato</div>
+        </div>
+      `;
+      return;
+    }
+
+    list.innerHTML = this.groups.map(g => {
+      const emailList = g.emails.split(',').map(e => e.trim()).filter(Boolean);
+      const tooltipText = emailList.length ? emailList.join('\n') : '(nessun indirizzo)';
+      const count = emailList.length;
+
+      return `
+        <div class="g-card">
+          <div class="g-tooltip"><strong>Contatti (${count}):</strong>\n${App.escapeHtml(tooltipText)}</div>
+          <div>
+            <div style="font-weight:600; font-size:0.9rem; color:var(--text-primary);">${App.escapeHtml(g.name)}</div>
+            <div style="font-size:0.75rem; color:var(--text-muted); margin-top:2px;">
+              ${count} indirizz${count === 1 ? 'o' : 'i'} email
+            </div>
+          </div>
+          <div style="display:flex; gap:6px; justify-content: flex-end; margin-top:4px;">
+            <button class="btn btn-ghost btn-sm group-btn-edit" data-id="${g.id}" style="height:24px; font-size:0.72rem; padding:0 6px;">✏️</button>
+            <button class="btn btn-ghost btn-sm group-btn-delete" data-id="${g.id}" style="height:24px; font-size:0.72rem; padding:0 6px; color:var(--error);">🗑️</button>
+          </div>
+        </div>
+      `;
+    }).join('');
+
+    // Bind group buttons
+    list.querySelectorAll('.group-btn-edit').forEach(btn => {
+      btn.addEventListener('click', () => this.openGroupEditor(parseInt(btn.dataset.id, 10)));
+    });
+    list.querySelectorAll('.group-btn-delete').forEach(btn => {
+      btn.addEventListener('click', () => this.deleteGroup(parseInt(btn.dataset.id, 10)));
+    });
+  },
+
+  openGroupEditor(id) {
+    this.editingGroupId = id;
+    const group = id ? this.groups.find(g => g.id === id) : null;
+
+    const modal = document.getElementById('group-editor-modal');
+    modal.style.display = 'flex';
+
+    document.getElementById('group-modal-title').textContent = id ? 'Modifica Gruppo' : 'Nuovo Gruppo';
+    document.getElementById('group-name').value = group ? group.name : '';
+    document.getElementById('group-emails').value = group ? group.emails : '';
+
+    document.getElementById('group-modal-close').onclick = () => this.closeGroupEditor();
+    document.getElementById('group-cancel').onclick = () => this.closeGroupEditor();
+    document.getElementById('group-save').onclick = () => this.saveGroup();
+
+    modal.onclick = (e) => { if (e.target === modal) this.closeGroupEditor(); };
+  },
+
+  closeGroupEditor() {
+    const modal = document.getElementById('group-editor-modal');
+    if (modal) modal.style.display = 'none';
+    this.editingGroupId = null;
+  },
+
+  async saveGroup() {
+    const name = document.getElementById('group-name').value.trim();
+    const emails = document.getElementById('group-emails').value.trim();
+
+    if (!name) { Toast.warning('Inserisci un nome per il gruppo'); return; }
+    if (!emails) { Toast.warning('Inserisci almeno un indirizzo email'); return; }
+
+    const parsedEmails = emails.split(',').map(e => e.trim()).filter(Boolean);
+    const emailRegex = /^[a-zA-Z0-9._%+-]+@[a-zA-Z0-9.-]+\.[a-zA-Z]{2,}$/;
+    const invalid = parsedEmails.filter(e => !emailRegex.test(e));
+    if (invalid.length > 0) {
+      Toast.warning('I seguenti indirizzi non sono validi: ' + invalid.join(', '));
+      return;
+    }
+
+    const saveBtn = document.getElementById('group-save');
+    saveBtn.disabled = true;
+    saveBtn.textContent = 'Salvataggio...';
+
+    try {
+      const payload = { agent_id: this.agentId, name, emails: parsedEmails.join(', ') };
+
+      if (this.editingGroupId) {
+        await App.api(`/api/email/address-groups/${this.editingGroupId}`, {
+          method: 'PUT',
+          body: JSON.stringify(payload),
+        });
+        Toast.success('Gruppo aggiornato');
+      } else {
+        await App.api('/api/email/address-groups', {
+          method: 'POST',
+          body: JSON.stringify(payload),
+        });
+        Toast.success('Gruppo creato');
+      }
+
+      this.closeGroupEditor();
+      await this.loadGroups();
+    } catch (err) {
+      Toast.error('Errore salvataggio: ' + err.message);
+    } finally {
+      saveBtn.disabled = false;
+      saveBtn.textContent = 'Salva Gruppo';
+    }
+  },
+
+  async deleteGroup(id) {
+    const ok = await App.confirm('Elimina Gruppo', 'Sei sicuro di voler eliminare questo gruppo di indirizzi?');
+    if (!ok) return;
+    try {
+      await App.api(`/api/email/address-groups/${id}`, { method: 'DELETE' });
+      Toast.success('Gruppo eliminato');
+      await this.loadGroups();
+    } catch (err) {
+      Toast.error('Errore eliminazione: ' + err.message);
+    }
+  }
+};
+
+window.MailManagementView = MailManagementView;

public/js/views/ticketBulk.js

@@ -665,9 +665,17 @@ const TicketBulkView = {
       const type_id = document.getElementById(`bulk-type-${id}`).value;
       const ownerId = document.getElementById(`bulk-owner-${id}`).value;
       const responsibleId = document.getElementById(`bulk-responsible-${id}`).value;
-      const customerId = document.getElementById(`bulk-customer-${id}`).value;
+      let customerId = document.getElementById(`bulk-customer-${id}`).value;
-      const customerUserId = document.getElementById(`bulk-customer-user-id-${id}`).value;
+      let customerUserId = document.getElementById(`bulk-customer-user-id-${id}`).value;
-      const customerSearch = document.getElementById(`bulk-customer-search-${id}`).value;
+      const customerSearch = document.getElementById(`bulk-customer-search-${id}`).value.trim();
+
+      if (!customerUserId && customerSearch) {
+        customerUserId = customerSearch;
+        if (!customerId) {
+          customerId = customerSearch;
+        }
+      }
+
       const subject = document.getElementById(`bulk-subject-${id}`).value.trim();
       const body = document.getElementById(`bulk-body-${id}`).value.trim();
       const priority_id = document.getElementById(`bulk-priority-${id}`).value;

public/js/views/ticketCreate.js

@@ -135,7 +135,7 @@ const TicketCreateView = {
               <label class="form-label">Coda <span class="required">*</span></label>
               <input type="text" class="form-input" id="create-queue-search" placeholder="Cerca coda..." autocomplete="off" />
               <input type="hidden" id="create-queue" />
-              <div id="queue-suggestions" class="autocomplete-suggestions" style="display:none;"></div>
+              <div id="queue-suggestions" class="autocomplete-suggestions" style="display:none; width: 450px; max-width: 600px; z-index: 1005;"></div>
             </div>
 
             <div class="form-group">
@@ -235,7 +235,17 @@ const TicketCreateView = {
               [{ 'list': 'ordered'}, { 'list': 'bullet' }],
               ['link', 'image'],
               ['clean']
-            ]
+            ],
+            keyboard: {
+              bindings: {
+                tab: {
+                  key: 'Tab',
+                  handler: function() {
+                    return true;
+                  }
+                }
+              }
+            }
           }
         });
 
@@ -243,6 +253,14 @@ const TicketCreateView = {
         if (this.savedState && this.savedState.body) {
           this.quill.root.innerHTML = this.savedState.body;
         }
+
+        // Prevent tab navigation on toolbar items
+        const toolbar = container.querySelector('.ql-toolbar');
+        if (toolbar) {
+          toolbar.querySelectorAll('button, select, span[role="button"], input').forEach(el => {
+            el.setAttribute('tabindex', '-1');
+          });
+        }
       } else {
         this.quill = null;
       }
@@ -306,7 +324,6 @@ const TicketCreateView = {
       document.getElementById('create-company-search').value = this.savedState.company_search;
       document.getElementById('create-priority').value = this.savedState.priority_id;
       document.getElementById('create-subject').value = this.savedState.subject;
-      document.getElementById('create-body').value = this.savedState.body;
 
       if (this.savedState.isAdvancedVisible) {
         advancedOptions.style.display = 'grid';
@@ -314,7 +331,7 @@ const TicketCreateView = {
       }
     } else {
       setTimeout(async () => {
-        // 1. Owner & Responsible pre-population with active agent
+        // Active agent pre-population for Owner & Responsible
         const currentAgentId = localStorage.getItem('activeAgentId') || '1';
         const activeAgent = (App.lookups.users || []).find(u => String(u.id) === String(currentAgentId));
         if (activeAgent) {
@@ -327,41 +344,6 @@ const TicketCreateView = {
             responsibleIdInput.value = activeAgent.id;
           }
         }
-
-        // 2. Customer User pre-population with first match
-        try {
-          const companies = await App.api('/api/customer-companies/search?q=cliente');
-          if (companies.length > 0 && customerIdInput && companySearchInput) {
-            const defaultCompany = companies[0];
-            customerIdInput.value = defaultCompany.customer_id;
-            companySearchInput.value = defaultCompany.customer_id;
-
-            // Search users for this company
-            const users = await App.api(`/api/customer-users/search?q=&customer_company_id=${encodeURIComponent(defaultCompany.customer_id)}`);
-            if (users.length > 0 && userSearchInput && customerUserIdInput) {
-              const defaultUser = users[0];
-              userSearchInput.value = `${defaultUser.first_name} ${defaultUser.last_name}`;
-              customerUserIdInput.value = defaultUser.login;
-            } else {
-              // Fallback: use company name as customer user ID
-              userSearchInput.value = defaultCompany.name;
-              customerUserIdInput.value = defaultCompany.customer_id;
-            }
-          }
-        } catch (err) {
-          console.error('Error pre-populating defaults:', err);
-        }
-
-        // 3. Queue pre-population
-        try {
-          const queues = await App.api('/api/queues/search?q=');
-          if (queues.length > 0 && queueSearchInput && queueIdInput) {
-            queueSearchInput.value = queues[0].name;
-            queueIdInput.value = queues[0].id;
-          }
-        } catch (err) {
-          console.error('Error pre-populating queues:', err);
-        }
       }, 50);
     }
 
@@ -380,15 +362,16 @@ const TicketCreateView = {
       userSearchInput.addEventListener('input', () => {
         clearTimeout(userDebounce);
         const q = userSearchInput.value.trim();
-        if (q.length < 2) {
-          userSuggestionsDiv.style.display = 'none';
-          customerUserIdInput.value = '';
-          return;
-        }
 
         userDebounce = setTimeout(async () => {
           try {
             const users = await App.api(`/api/customer-users/search?q=${encodeURIComponent(q)}`);
+            console.log('[Frontend LDAP Search] Users returned:', users);
+            // Prevent race conditions: discard results if the input value has changed
+            if (userSearchInput.value.trim() !== q) {
+              console.log('[Frontend LDAP Search] Discarding stale results for query:', q);
+              return;
+            }
             if (users.length === 0) {
               userSuggestionsDiv.innerHTML = '<div class="autocomplete-suggestion-item" style="color:var(--text-muted); cursor:default;">Nessun utente trovato</div>';
               userSuggestionsDiv.style.display = 'block';
@@ -396,17 +379,18 @@ const TicketCreateView = {
             }
 
             userSuggestionsDiv.innerHTML = users.map(u => `
-              <div class="autocomplete-suggestion-item" data-login="${App.escapeHtml(u.login)}" data-customer-id="${App.escapeHtml(u.customer_id || '')}" data-name="${App.escapeHtml(u.first_name + ' ' + u.last_name)}">
+              <div class="autocomplete-suggestion-item" data-login="${App.escapeHtml(u.login || '')}" data-customer-id="${App.escapeHtml(u.customer_id || '')}" data-name="${App.escapeHtml((u.first_name + ' ' + u.last_name).trim() || u.login || '')}">
                 <strong>${App.escapeHtml(u.first_name)} ${App.escapeHtml(u.last_name)}</strong>
-                <span style="font-size:0.75rem; color:var(--text-muted); margin-left:var(--space-xs); font-weight:normal;">(Login: ${App.escapeHtml(u.login)} | Azienda: ${App.escapeHtml(u.customer_id || '—')})</span>
+                <span style="font-size:0.75rem; color:var(--text-muted); margin-left:var(--space-xs); font-weight:normal;">(Login: ${App.escapeHtml(u.login || '')} | Azienda: ${App.escapeHtml(u.customer_id || '—')})</span>
               </div>
             `).join('');
             userSuggestionsDiv.style.display = 'block';
 
-            // Bind click
+            // Use mousedown instead of click to fire before blur event
             userSuggestionsDiv.querySelectorAll('.autocomplete-suggestion-item').forEach(item => {
               if (item.dataset.login) {
-                item.addEventListener('click', () => {
+                item.addEventListener('mousedown', (e) => {
+                  e.preventDefault(); // prevent input from losing focus before value is set
                   userSearchInput.value = item.dataset.name;
                   customerUserIdInput.value = item.dataset.login;
                   userSuggestionsDiv.style.display = 'none';
@@ -424,7 +408,18 @@ const TicketCreateView = {
           }
         }, 300);
       });
+      userSearchInput.addEventListener('focus', () => {
+        if (!customerUserIdInput.value) {
+          // Only search if no user is selected yet
+          userSearchInput.dispatchEvent(new Event('input'));
         }
+      });
+      userSearchInput.addEventListener('blur', () => {
+        // Small delay to allow mousedown on item to fire first
+        setTimeout(() => { userSuggestionsDiv.style.display = 'none'; }, 150);
+      });
+    }
+
 
     // Owner Autocomplete (dynamic backend search)
     let ownerDebounce;
@@ -537,11 +532,14 @@ const TicketCreateView = {
               return;
             }
 
-            queueSuggestionsDiv.innerHTML = queues.map(q => `
+            queueSuggestionsDiv.innerHTML = queues.map(q => {
-              <div class="autocomplete-suggestion-item" data-id="${App.escapeHtml(q.id)}" data-name="${App.escapeHtml(q.name)}">
+              const displayName = q.name.replace(/::/g, ' › ');
-                <strong>${App.escapeHtml(q.name)}</strong>
+              return `
+                <div class="autocomplete-suggestion-item" data-id="${App.escapeHtml(q.id)}" data-name="${App.escapeHtml(q.name)}" style="padding: 6px 12px; font-size: 0.78rem; line-height: 1.25;">
+                  ${App.escapeHtml(displayName)}
                 </div>
-            `).join('');
+              `;
+            }).join('');
             queueSuggestionsDiv.style.display = 'block';
 
             // Bind click
@@ -589,9 +587,17 @@ const TicketCreateView = {
       const priority_id = document.getElementById('create-priority').value;
       const type_id = document.getElementById('create-type')?.value;
 
-      const customerId = customerIdInput.value;
+      const userSearchVal = userSearchInput.value.trim();
+      let customerId = customerIdInput.value;
       let customerUserId = customerUserIdInput.value;
 
+      if (!customerUserId && userSearchVal) {
+        customerUserId = userSearchVal;
+        if (!customerId) {
+          customerId = userSearchVal;
+        }
+      }
+
       const ownerId = ownerIdInput.value;
       const responsibleId = responsibleIdInput.value;
 

public/js/views/ticketGroups.js

@@ -0,0 +1,587 @@
+/**
+ * ticketGroups.js
+ * SPA View for managing Ticket Groups (mimics master/slave relationships).
+ */
+
+const TicketGroupsView = {
+  groups: [],
+  selectedGroupId: null,
+  selectedGroupData: null,
+  selectedTicketIds: new Set(), // For bulk actions (complying with no-checkboxes rule)
+
+  async render() {
+    const container = document.getElementById('view-container');
+    container.innerHTML = `
+      <div class="ticket-groups-container" style="display: flex; gap: var(--space-lg); min-height: calc(100vh - 120px); padding: var(--space-lg) 0;">
+        <!-- Left Sidebar: Groups List -->
+        <div class="groups-sidebar card" style="flex: 0 0 320px; display: flex; flex-direction: column; padding: var(--space-md); max-height: calc(100vh - 120px); overflow-y: auto;">
+          <div style="display: flex; justify-content: space-between; align-items: center; margin-bottom: var(--space-md);">
+            <h3 style="margin: 0; font-size: 1.1rem; font-weight: 700; color: var(--text-primary);">🗂️ Gruppi Ticket</h3>
+            <button class="btn btn-primary btn-sm" id="btn-create-group" style="padding: 4px 10px; font-size: 0.8rem;">+ Nuovo</button>
+          </div>
+          <div id="groups-list-container" style="display: flex; flex-direction: column; gap: var(--space-xs); flex: 1;">
+            <div class="spinner-container" style="display: flex; justify-content: center; padding: var(--space-lg);">
+              <div class="spinner" style="width: 24px; height: 24px;"></div>
+            </div>
+          </div>
+        </div>
+
+        <!-- Right Content: Group Details -->
+        <div class="group-details-pane card" id="group-details-pane" style="flex: 1; padding: var(--space-lg); display: flex; flex-direction: column; max-height: calc(100vh - 120px); overflow-y: auto;">
+          <div class="empty-state" style="margin: auto; text-align: center; color: var(--text-muted);">
+            <div style="font-size: 3rem; margin-bottom: var(--space-sm);">📂</div>
+            <h4>Nessun gruppo selezionato</h4>
+            <p style="font-size: 0.85rem;">Seleziona un gruppo dalla barra laterale o creane uno nuovo per iniziare a gestire le relazioni master/slave.</p>
+          </div>
+        </div>
+      </div>
+
+      <!-- Create/Edit Group Modal -->
+      <div id="group-modal" style="display: none; position: fixed; inset: 0; z-index: 8000; background: rgba(0,0,0,0.5); backdrop-filter: blur(4px); align-items: center; justify-content: center;">
+        <div class="card" style="width: min(480px, 94vw); max-height: 90vh; display: flex; flex-direction: column; box-shadow: var(--shadow-lg); padding: 0;">
+          <div style="padding: 16px 20px; border-bottom: 1px solid var(--border-subtle); display: flex; justify-content: space-between; align-items: center;">
+            <h4 id="group-modal-title" style="margin: 0; font-size: 1.1rem; font-weight: 600;">Nuovo Gruppo</h4>
+            <button id="group-modal-close" style="background: none; border: none; font-size: 1.2rem; cursor: pointer; color: var(--text-muted);">✕</button>
+          </div>
+          <div style="padding: 20px; display: flex; flex-direction: column; gap: var(--space-md); overflow-y: auto;">
+            <div>
+              <label style="font-size: 0.75rem; font-weight: 600; text-transform: uppercase; color: var(--text-secondary);">Nome Gruppo</label>
+              <input type="text" id="group-name-input" class="form-input" placeholder="es. Disservizio Mail Server" style="margin-top: 4px;" />
+            </div>
+            <div>
+              <label style="font-size: 0.75rem; font-weight: 600; text-transform: uppercase; color: var(--text-secondary);">Descrizione</label>
+              <textarea id="group-desc-input" class="form-input" placeholder="Breve descrizione o scopo di questo gruppo..." style="margin-top: 4px; min-height: 80px; resize: vertical;"></textarea>
+            </div>
+            <div>
+              <label style="font-size: 0.75rem; font-weight: 600; text-transform: uppercase; color: var(--text-secondary);">ID Ticket Master (Opzionale)</label>
+              <input type="text" id="group-master-input" class="form-input" placeholder="ID o Numero ticket (es. 12345)" style="margin-top: 4px;" />
+              <span style="font-size: 0.75rem; color: var(--text-muted);">Il ticket master funge da riferimento principale.</span>
+            </div>
+          </div>
+          <div style="padding: 12px 20px; border-top: 1px solid var(--border-subtle); display: flex; justify-content: flex-end; gap: var(--space-sm);">
+            <button class="btn btn-ghost btn-sm" id="btn-group-modal-cancel">Annulla</button>
+            <button class="btn btn-primary btn-sm" id="btn-group-modal-save">Salva</button>
+          </div>
+        </div>
+      </div>
+    `;
+
+    // Bind event listeners
+    document.getElementById('btn-create-group').addEventListener('click', () => this.openGroupModal());
+    document.getElementById('group-modal-close').addEventListener('click', () => this.closeGroupModal());
+    document.getElementById('btn-group-modal-cancel').addEventListener('click', () => this.closeGroupModal());
+    document.getElementById('btn-group-modal-save').addEventListener('click', () => this.saveGroup());
+
+    // Restore state from localStorage if available
+    const savedGroupId = localStorage.getItem('otrs_selected_group_id');
+    if (savedGroupId) {
+      this.selectedGroupId = parseInt(savedGroupId, 10);
+    }
+
+    await this.loadGroups();
+
+    const prefillMasterTn = sessionStorage.getItem('otrs_create_group_with_master_tn');
+    if (prefillMasterTn) {
+      sessionStorage.removeItem('otrs_create_group_with_master_tn');
+      this.openGroupModal();
+      const masterInput = document.getElementById('group-master-input');
+      if (masterInput) {
+        masterInput.value = prefillMasterTn;
+      }
+    } else if (this.selectedGroupId) {
+      this.selectGroup(this.selectedGroupId);
+    }
+  },
+
+  async loadGroups() {
+    try {
+      this.groups = await App.api('/api/groups');
+      this.renderGroupsList();
+    } catch (err) {
+      Toast.error('Errore nel caricamento dei gruppi: ' + err.message);
+    }
+  },
+
+  renderGroupsList() {
+    const listContainer = document.getElementById('groups-list-container');
+    if (!listContainer) return;
+
+    if (this.groups.length === 0) {
+      listContainer.innerHTML = `
+        <div style="text-align: center; padding: var(--space-lg); color: var(--text-muted); font-size: 0.85rem;">
+          Nessun gruppo presente
+        </div>
+      `;
+      return;
+    }
+
+    listContainer.innerHTML = this.groups.map(group => {
+      const isActive = group.id === this.selectedGroupId;
+      return `
+        <div class="group-item" data-id="${group.id}" style="
+          padding: var(--space-sm) var(--space-md);
+          border-radius: var(--radius-md);
+          cursor: pointer;
+          transition: all 0.2s ease;
+          background: ${isActive ? 'var(--bg-tertiary)' : 'transparent'};
+          border: 1px solid ${isActive ? 'var(--accent-primary)' : 'transparent'};
+        ">
+          <div style="font-weight: 600; font-size: 0.9rem; color: var(--text-primary); margin-bottom: 2px;">
+            ${App.escapeHtml(group.nome)}
+          </div>
+          <div style="font-size: 0.75rem; color: var(--text-muted); text-overflow: ellipsis; overflow: hidden; white-space: nowrap; margin-bottom: 4px;">
+            ${App.escapeHtml(group.descrizione || 'Nessuna descrizione')}
+          </div>
+          <div style="display: flex; justify-content: space-between; align-items: center; font-size: 0.72rem; color: var(--text-muted);">
+            <span>Master: ${group.master_ticket_id ? '#' + group.master_ticket_id : 'Nessuno'}</span>
+            <span style="background: var(--bg-secondary); padding: 1px 6px; border-radius: 10px;">${group.member_count} ticket</span>
+          </div>
+        </div>
+      `;
+    }).join('');
+
+    // Bind click events to items
+    listContainer.querySelectorAll('.group-item').forEach(item => {
+      item.addEventListener('click', () => {
+        const id = parseInt(item.dataset.id, 10);
+        this.selectGroup(id);
+      });
+    });
+  },
+
+  async selectGroup(id) {
+    this.selectedGroupId = id;
+    localStorage.setItem('otrs_selected_group_id', id);
+    this.selectedTicketIds.clear();
+    this.renderGroupsList();
+
+    const detailPane = document.getElementById('group-details-pane');
+    detailPane.innerHTML = `
+      <div style="display: flex; justify-content: center; align-items: center; flex: 1;">
+        <div class="spinner"></div>
+      </div>
+    `;
+
+    try {
+      this.selectedGroupData = await App.api(`/api/groups/${id}`);
+      this.renderGroupDetails();
+    } catch (err) {
+      Toast.error('Errore nel caricamento del dettaglio gruppo: ' + err.message);
+      detailPane.innerHTML = `
+        <div style="color: var(--danger); text-align: center; padding: var(--space-xl);">
+          Errore nel caricamento dei dati: ${err.message}
+        </div>
+      `;
+    }
+  },
+
+  renderGroupDetails() {
+    const detailPane = document.getElementById('group-details-pane');
+    if (!detailPane || !this.selectedGroupData) return;
+
+    const { group, masterTicket, memberTickets } = this.selectedGroupData;
+
+    let masterTicketHtml = '';
+    if (masterTicket) {
+      masterTicketHtml = `
+        <div class="card" style="border: 1px solid var(--accent-primary); background: var(--bg-secondary); padding: var(--space-md);">
+          <div style="display: flex; gap: var(--space-md); align-items: flex-start;">
+            <div style="flex: 1;">
+              <div style="font-weight: 700; font-size: 1rem; margin-bottom: var(--space-xs); display: flex; align-items: center; gap: 6px;">
+                <span class="copy-ticket-btn" data-tn="${masterTicket.tn}" style="cursor: pointer; font-size: 0.85rem; display: inline-flex; align-items: center;" title="Copia numero ticket">📋</span>
+                <a href="#/tickets/${masterTicket.id}" style="color: var(--text-primary); text-decoration: none; border-bottom: 1px dashed var(--text-muted);">
+                  #${masterTicket.tn} — ${App.escapeHtml(masterTicket.title)}
+                </a>
+              </div>
+              <div style="display: flex; gap: var(--space-sm); align-items: center; flex-wrap: wrap; margin-top: var(--space-xs);">
+                <span class="badge badge-state" data-state-type="${(masterTicket.state_type || '').toLowerCase()}">${masterTicket.state_name}</span>
+                <span class="badge" style="background: var(--bg-tertiary); color: var(--text-secondary); font-size: 0.75rem;">Coda: ${masterTicket.queue_name}</span>
+                <span style="font-size: 0.78rem; color: var(--text-muted);">Proprietario: ${masterTicket.owner_first ? `${masterTicket.owner_first} ${masterTicket.owner_last}` : masterTicket.owner_login}</span>
+              </div>
+            </div>
+            <div style="display: flex; flex-direction: column; align-items: flex-end; gap: var(--space-xs); flex-shrink: 0;">
+              <span style="font-size: 0.7rem; font-weight: 700; color: var(--accent-primary); text-transform: uppercase; border: 1px solid var(--accent-primary); padding: 2px 6px; border-radius: var(--radius-sm); white-space: nowrap;">👑 Master Ticket</span>
+              <button class="btn btn-ghost btn-sm" id="btn-unlink-master" style="color: var(--danger); font-size: 0.8rem; height: 32px; padding: 4px 8px;" title="Rimuovi ruolo master">Scollega Master</button>
+            </div>
+          </div>
+        </div>
+      `;
+    } else {
+      masterTicketHtml = `
+        <div style="border: 1px dashed var(--border-subtle); padding: var(--space-md); border-radius: var(--radius-md); text-align: center; color: var(--text-muted); font-size: 0.85rem;">
+          Nessun master ticket assegnato. Imposta un ticket come master usando il tasto Modifica Gruppo o associa un ID/Numero valido.
+        </div>
+      `;
+    }
+
+    let membersListHtml = '';
+    if (memberTickets.length === 0) {
+      membersListHtml = `
+        <div style="text-align: center; padding: var(--space-xl); border: 1px dashed var(--border-subtle); border-radius: var(--radius-md); color: var(--text-muted); font-size: 0.88rem;">
+          Nessun ticket slave/membro associato a questo gruppo.
+        </div>
+      `;
+    } else {
+      membersListHtml = `
+        <div style="display: flex; flex-direction: column; gap: var(--space-sm);">
+          ${memberTickets.map(t => {
+            const isSelected = this.selectedTicketIds.has(t.id);
+            return `
+              <div class="member-ticket-card" data-ticket-id="${t.id}" style="
+                border: 1px solid ${isSelected ? 'var(--accent-primary)' : 'var(--border-subtle)'};
+                background: ${isSelected ? 'var(--bg-tertiary)' : 'var(--bg-card)'};
+                padding: var(--space-md);
+                border-radius: var(--radius-md);
+                cursor: pointer;
+                transition: all 0.15s ease;
+                display: flex;
+                align-items: center;
+                justify-content: space-between;
+              ">
+                <div style="flex: 1;" onclick="event.stopPropagation();">
+                  <div style="font-weight: 600; font-size: 0.9rem; margin-bottom: 2px; display: flex; align-items: center; gap: 6px;">
+                    <span class="copy-ticket-btn" data-tn="${t.tn}" style="cursor: pointer; font-size: 0.85rem; display: inline-flex; align-items: center;" onclick="event.stopPropagation();" title="Copia numero ticket">📋</span>
+                    <a href="#/tickets/${t.id}" style="color: var(--text-primary); text-decoration: none;">
+                      #${t.tn} — ${App.escapeHtml(t.title)}
+                    </a>
+                  </div>
+                  <div style="display: flex; gap: var(--space-sm); align-items: center; flex-wrap: wrap; margin-top: 4px; font-size: 0.75rem;">
+                    <span class="badge badge-state" data-state-type="${(t.state_type || '').toLowerCase()}" style="font-size: 0.7rem; padding: 2px 6px;">${t.state_name}</span>
+                    <span style="color: var(--text-muted);">Coda: ${t.queue_name}</span>
+                    <span style="color: var(--text-muted);">Proprietario: ${t.owner_first ? `${t.owner_first} ${t.owner_last}` : t.owner_login}</span>
+                  </div>
+                </div>
+                <button class="btn btn-ghost btn-sm btn-remove-member" data-ticket-id="${t.id}" style="color: var(--danger); padding: 4px 8px; font-size: 0.8rem;" onclick="event.stopPropagation();">Rimuovi</button>
+              </div>
+            `;
+          }).join('')}
+        </div>
+      `;
+    }
+
+    detailPane.innerHTML = `
+      <!-- Header -->
+      <div style="display: flex; justify-content: space-between; align-items: flex-start; border-bottom: 1px solid var(--border-subtle); padding-bottom: var(--space-md); margin-bottom: var(--space-md);">
+        <div>
+          <h2 style="margin: 0; font-size: 1.3rem; font-weight: 700; color: var(--text-primary);">${App.escapeHtml(group.nome)}</h2>
+          <p style="margin: var(--space-xs) 0 0; font-size: 0.88rem; color: var(--text-secondary);">${App.escapeHtml(group.descrizione || 'Nessuna descrizione per questo gruppo.')}</p>
+        </div>
+        <div style="display: flex; gap: var(--space-sm);">
+          <button class="btn btn-ghost btn-sm" id="btn-edit-group" style="padding: 6px 12px; font-size: 0.82rem;">Modifica</button>
+          <button class="btn btn-ghost btn-sm" id="btn-delete-group" style="padding: 6px 12px; font-size: 0.82rem; color: var(--danger);">Elimina Gruppo</button>
+        </div>
+      </div>
+
+      <!-- Master Ticket Section -->
+      <div style="margin-bottom: var(--space-lg);">
+        <h4 style="margin: 0 0 var(--space-xs); font-size: 0.85rem; font-weight: 700; color: var(--text-secondary); text-transform: uppercase;">Ticket Master</h4>
+        ${masterTicketHtml}
+      </div>
+
+      <!-- Quick Add Section -->
+      <div class="card" style="background: var(--bg-tertiary); padding: var(--space-md); margin-bottom: var(--space-lg);">
+        <h4 style="margin: 0 0 var(--space-xs); font-size: 0.8rem; font-weight: 700; color: var(--text-secondary); text-transform: uppercase;">Associa Nuovo Ticket Slave</h4>
+        <div style="display: flex; gap: var(--space-sm);">
+          <input type="text" id="quick-add-ticket-input" class="form-input" placeholder="Inserisci ID ticket o Numero ticket (es. 202310... o 12345)" style="margin: 0; font-size: 0.88rem; flex: 1;" />
+          <button class="btn btn-primary btn-sm" id="btn-quick-add-ticket">Associa Ticket</button>
+        </div>
+      </div>
+
+      <!-- Slave / Members Section -->
+      <div style="flex: 1; display: flex; flex-direction: column;">
+        <div style="display: flex; justify-content: space-between; align-items: center; margin-bottom: var(--space-xs);">
+          <h4 style="margin: 0; font-size: 0.85rem; font-weight: 700; color: var(--text-secondary); text-transform: uppercase;">Ticket Membri (${memberTickets.length})</h4>
+          ${this.selectedTicketIds.size > 0 ? `
+            <div style="display:flex; gap:8px;">
+              <button class="btn btn-ghost btn-sm" id="btn-bulk-copy" style="font-size: 0.8rem; padding: 4px 8px;">Copia selezionati (${this.selectedTicketIds.size})</button>
+              <button class="btn btn-ghost btn-sm" id="btn-bulk-remove" style="color: var(--danger); font-size: 0.8rem; padding: 4px 8px;">Rimuovi selezionati (${this.selectedTicketIds.size})</button>
+            </div>
+          ` : `
+            <span style="font-size: 0.75rem; color: var(--text-muted);">Clicca sulle schede per selezionare in blocco</span>
+          `}
+        </div>
+        <div style="flex: 1; overflow-y: auto;">
+          ${membersListHtml}
+        </div>
+      </div>
+    `;
+
+    // Bind actions
+    document.getElementById('btn-edit-group').addEventListener('click', () => this.openGroupModal(group));
+    document.getElementById('btn-delete-group').addEventListener('click', () => this.deleteGroup(group.id));
+    
+    if (masterTicket) {
+      document.getElementById('btn-unlink-master').addEventListener('click', () => this.unlinkMaster());
+    }
+
+    document.getElementById('btn-quick-add-ticket').addEventListener('click', () => this.addTicketToGroup());
+    document.getElementById('quick-add-ticket-input').addEventListener('keydown', (e) => {
+      if (e.key === 'Enter') this.addTicketToGroup();
+    });
+
+    // Individual removal buttons
+    detailPane.querySelectorAll('.btn-remove-member').forEach(btn => {
+      btn.addEventListener('click', () => {
+        const ticketId = parseInt(btn.dataset.ticketId, 10);
+        this.removeTicketFromGroup(ticketId);
+      });
+    });
+
+    // Multi-select cards logic (No-checkboxes rule)
+    detailPane.querySelectorAll('.member-ticket-card').forEach(card => {
+      card.addEventListener('click', () => {
+        const ticketId = parseInt(card.dataset.ticketId, 10);
+        if (this.selectedTicketIds.has(ticketId)) {
+          this.selectedTicketIds.delete(ticketId);
+        } else {
+          this.selectedTicketIds.add(ticketId);
+        }
+        this.renderGroupDetails();
+      });
+    });
+
+    // Bulk actions
+    const btnBulkRemove = document.getElementById('btn-bulk-remove');
+    if (btnBulkRemove) {
+      btnBulkRemove.addEventListener('click', () => this.bulkRemoveTickets());
+    }
+
+    const btnBulkCopy = document.getElementById('btn-bulk-copy');
+    if (btnBulkCopy) {
+      btnBulkCopy.addEventListener('click', (e) => {
+        e.stopPropagation();
+        const selectedTns = [];
+        this.selectedTicketIds.forEach(id => {
+          const ticket = memberTickets.find(t => t.id === id);
+          if (ticket && ticket.tn) {
+            selectedTns.push(ticket.tn);
+          }
+        });
+        if (selectedTns.length > 0) {
+          const textToCopy = selectedTns.join('\n');
+          navigator.clipboard.writeText(textToCopy).then(() => {
+            Toast.success(`${selectedTns.length} numeri ticket copiati!`);
+          }).catch(err => {
+            Toast.error('Errore durante la copia: ' + err.message);
+          });
+        }
+      });
+    }
+
+    // Individual copy buttons
+    detailPane.querySelectorAll('.copy-ticket-btn').forEach(btn => {
+      btn.addEventListener('click', (e) => {
+        e.stopPropagation();
+        const tn = btn.dataset.tn;
+        if (tn) {
+          navigator.clipboard.writeText(tn).then(() => {
+            Toast.success(`Numero ticket ${tn} copiato!`);
+          }).catch(err => {
+            Toast.error('Errore durante la copia: ' + err.message);
+          });
+        }
+      });
+    });
+  },
+
+  openGroupModal(group = null) {
+    const modal = document.getElementById('group-modal');
+    const title = document.getElementById('group-modal-title');
+    const nameInput = document.getElementById('group-name-input');
+    const descInput = document.getElementById('group-desc-input');
+    const masterInput = document.getElementById('group-master-input');
+
+    if (group) {
+      title.textContent = 'Modifica Gruppo';
+      nameInput.value = group.nome || '';
+      descInput.value = group.descrizione || '';
+      masterInput.value = group.master_ticket_id || '';
+      modal.dataset.editId = group.id;
+    } else {
+      title.textContent = 'Nuovo Gruppo';
+      nameInput.value = '';
+      descInput.value = '';
+      masterInput.value = '';
+      delete modal.dataset.editId;
+    }
+
+    modal.style.display = 'flex';
+    nameInput.focus();
+  },
+
+  closeGroupModal() {
+    document.getElementById('group-modal').style.display = 'none';
+  },
+
+  async saveGroup() {
+    const modal = document.getElementById('group-modal');
+    const editId = modal.dataset.editId;
+    
+    const nome = document.getElementById('group-name-input').value.trim();
+    const descrizione = document.getElementById('group-desc-input').value.trim();
+    const masterVal = document.getElementById('group-master-input').value.trim();
+
+    if (!nome) {
+      Toast.error('Il nome del gruppo è richiesto.');
+      return;
+    }
+
+    let masterTicketId = null;
+    if (masterVal) {
+      // Validate master ticket input (ID or Number)
+      try {
+        const res = await App.api(`/api/tickets?search=${masterVal}&per_page=1`);
+        if (res && res.tickets && res.tickets.length > 0) {
+          masterTicketId = res.tickets[0].id;
+        } else {
+          // Check if it's a direct database ID by querying search directly
+          if (/^\d+$/.test(masterVal)) {
+            masterTicketId = parseInt(masterVal, 10);
+          } else {
+            Toast.error('Ticket master non trovato.');
+            return;
+          }
+        }
+      } catch (err) {
+        if (/^\d+$/.test(masterVal)) {
+          masterTicketId = parseInt(masterVal, 10);
+        } else {
+          Toast.error('Errore nella verifica del ticket master: ' + err.message);
+          return;
+        }
+      }
+    }
+
+    const payload = { nome, descrizione, master_ticket_id: masterTicketId };
+
+    try {
+      if (editId) {
+        await App.api(`/api/groups/${editId}`, {
+          method: 'PUT',
+          body: JSON.stringify(payload)
+        });
+        Toast.success('Gruppo aggiornato con successo');
+      } else {
+        const newGroup = await App.api('/api/groups', {
+          method: 'POST',
+          body: JSON.stringify(payload)
+        });
+        this.selectedGroupId = newGroup.id;
+        Toast.success('Gruppo creato con successo');
+      }
+
+      this.closeGroupModal();
+      await this.loadGroups();
+      if (this.selectedGroupId) {
+        await this.selectGroup(this.selectedGroupId);
+      }
+    } catch (err) {
+      Toast.error('Errore nel salvataggio: ' + err.message);
+    }
+  },
+
+  async deleteGroup(id) {
+    const ok = await App.confirm('Elimina Gruppo', 'Sei sicuro di voler eliminare questo gruppo? Le associazioni dei ticket verranno rimosse, ma i ticket non saranno modificati.');
+    if (!ok) {
+      return;
+    }
+
+    try {
+      await App.api(`/api/groups/${id}`, { method: 'DELETE' });
+      Toast.success('Gruppo eliminato con successo');
+      this.selectedGroupId = null;
+      this.selectedGroupData = null;
+      localStorage.removeItem('otrs_selected_group_id');
+      await this.loadGroups();
+      document.getElementById('group-details-pane').innerHTML = `
+        <div class="empty-state" style="margin: auto; text-align: center; color: var(--text-muted);">
+          <div style="font-size: 3rem; margin-bottom: var(--space-sm);">📂</div>
+          <h4>Nessun gruppo selezionato</h4>
+          <p style="font-size: 0.85rem;">Seleziona un gruppo dalla barra laterale o creane uno nuovo per iniziare a gestire le relazioni.</p>
+        </div>
+      `;
+    } catch (err) {
+      Toast.error('Errore nella cancellazione: ' + err.message);
+    }
+  },
+
+  async unlinkMaster() {
+    if (!this.selectedGroupData) return;
+    const { group } = this.selectedGroupData;
+
+    try {
+      await App.api(`/api/groups/${group.id}`, {
+        method: 'PUT',
+        body: JSON.stringify({
+          nome: group.nome,
+          descrizione: group.descrizione,
+          master_ticket_id: null
+        })
+      });
+      Toast.success('Ticket master scollegato con successo');
+      await this.selectGroup(group.id);
+    } catch (err) {
+      Toast.error('Errore nello scollegamento: ' + err.message);
+    }
+  },
+
+  async addTicketToGroup() {
+    const input = document.getElementById('quick-add-ticket-input');
+    const val = input.value.trim();
+    if (!val) return;
+
+    try {
+      await App.api(`/api/groups/${this.selectedGroupId}/tickets`, {
+        method: 'POST',
+        body: JSON.stringify({ ticket_identifier: val })
+      });
+      Toast.success('Ticket associato correttamente');
+      input.value = '';
+      await this.selectGroup(this.selectedGroupId);
+    } catch (err) {
+      Toast.error('Errore nell\'associazione: ' + err.message);
+    }
+  },
+
+  async removeTicketFromGroup(ticketId) {
+    try {
+      await App.api(`/api/groups/${this.selectedGroupId}/tickets/${ticketId}`, {
+        method: 'DELETE'
+      });
+      Toast.success('Ticket rimosso dal gruppo');
+      await this.selectGroup(this.selectedGroupId);
+    } catch (err) {
+      Toast.error('Errore nella rimozione: ' + err.message);
+    }
+  },
+
+  async bulkRemoveTickets() {
+    if (this.selectedTicketIds.size === 0) return;
+    const ok = await App.confirm('Rimuovi Ticket', `Vuoi rimuovere i ${this.selectedTicketIds.size} ticket selezionati da questo gruppo?`);
+    if (!ok) return;
+
+    let successCount = 0;
+    let failCount = 0;
+
+    for (const ticketId of this.selectedTicketIds) {
+      try {
+        await App.api(`/api/groups/${this.selectedGroupId}/tickets/${ticketId}`, {
+          method: 'DELETE'
+        });
+        successCount++;
+      } catch (err) {
+        failCount++;
+      }
+    }
+
+    if (successCount > 0) {
+      Toast.success(`${successCount} ticket rimossi con successo.`);
+    }
+    if (failCount > 0) {
+      Toast.error(`Impossibile rimuovere ${failCount} ticket.`);
+    }
+
+    this.selectedTicketIds.clear();
+    await this.selectGroup(this.selectedGroupId);
+  }
+};

public/js/views/ticketList.js

@@ -13,17 +13,33 @@ const TicketListView = {
 
   async render() {
     const container = document.getElementById('view-container');
+    if (!container.querySelector('.ticket-table-wrapper') && !container.querySelector('.ticket-table')) {
       container.innerHTML = '<div class="loading-screen"><div class="spinner"></div><p>Caricamento ticket...</p></div>';
+    }
 
     try {
       // Fetch lookups for filter dropdowns
       await App.ensureLookups();
 
+      // Fetch agent settings for tickets_per_page
+      try {
+        const settings = await App.api('/api/dashboard/settings');
+        if (settings && settings.tickets_per_page) {
+          this.perPage = settings.tickets_per_page;
+        }
+      } catch (err) {
+        console.warn('Failed to load agent settings:', err);
+      }
+
       // Build query params
       const isMyTickets = window.location.hash.startsWith('#/tickets/my');
+      Filters.currentMode = isMyTickets ? 'my' : 'general';
+      Filters.load(); // Load state for current mode
+
       if (isMyTickets) {
         const activeAgentId = localStorage.getItem('activeAgentId') || '1';
         Filters.state.user_id = activeAgentId;
+        Filters.save();
       }
 
       const params = Filters.toQueryParams();
@@ -63,6 +79,7 @@ const TicketListView = {
         <div style="display:flex; align-items:center; gap:var(--space-sm);">
           <span class="batch-count" id="batch-count">0 selezionati</span>
           <button class="btn btn-ghost btn-xs" id="batch-select-all">Seleziona visibili</button>
+          <button class="btn btn-ghost btn-xs" id="batch-copy-tns" style="margin-left: 8px;">Copia numeri</button>
         </div>
         <div class="filter-group">
           <span class="filter-label">Stato</span>
@@ -71,12 +88,11 @@ const TicketListView = {
             ${(App.lookups.states || []).map(s => `<option value="${s.id}">${s.name}</option>`).join('')}
           </select>
         </div>
-        <div class="filter-group">
+        <div class="filter-group" style="position:relative;">
           <span class="filter-label">Coda</span>
-          <select class="filter-select" id="batch-queue">
+          <input type="text" class="form-input filter-select" id="batch-queue-search" placeholder="Cerca coda..." autocomplete="off" style="width:160px; padding: 4px 8px; font-family: inherit; font-size: 0.85rem;" />
-            <option value="">—</option>
+          <input type="hidden" id="batch-queue" />
-            ${(App.lookups.queues || []).map(q => `<option value="${q.id}">${q.name}</option>`).join('')}
+          <div id="batch-queue-suggestions" class="autocomplete-suggestions" style="display:none; top: 100%; left: 0; width: 280px; z-index: 1001;"></div>
-          </select>
         </div>
         <div class="filter-group">
           <span class="filter-label">Owner</span>
@@ -85,43 +101,79 @@ const TicketListView = {
             ${(App.lookups.users || []).map(u => `<option value="${u.id}">${u.first_name} ${u.last_name}</option>`).join('')}
           </select>
         </div>
+        <div class="filter-group">
+          <span class="filter-label">Responsabile</span>
+          <select class="filter-select" id="batch-responsible">
+            <option value="">—</option>
+            ${(App.lookups.users || []).map(u => `<option value="${u.id}">${u.first_name} ${u.last_name}</option>`).join('')}
+          </select>
+        </div>
+        ${(App.lookups.types || []).length > 0 ? `
+          <div class="filter-group">
+            <span class="filter-label">Tipo</span>
+            <select class="filter-select" id="batch-type">
+              <option value="">—</option>
+              ${App.lookups.types.map(t => `<option value="${t.id}">${t.name}</option>`).join('')}
+            </select>
+          </div>
+        ` : ''}
         <button class="btn btn-primary btn-sm" id="batch-apply">Applica</button>
-        <button class="btn btn-primary btn-sm" id="batch-merge" disabled style="background: var(--accent-secondary); border-color: var(--accent-secondary); margin-left: 8px;">Unisci Selezionati</button>
+        <button class="btn btn-primary btn-sm" id="batch-add-group" disabled style="background: var(--accent-primary); border-color: var(--accent-primary); margin-left: 8px;">Aggiungi a gruppo</button>
+        <button class="btn btn-primary btn-sm" id="batch-merge" disabled style="background: rgba(160, 65, 71, 0.32); border-color: var(--accent-primary); color: var(--text-primary); margin-left: 8px;">Unisci Selezionati</button>
+        <button class="btn btn-primary btn-sm" id="batch-open-tabs" disabled style="background: var(--accent-primary); border-color: var(--accent-primary); margin-left: 8px;">Apri ticket in schede</button>
         <button class="btn btn-ghost btn-xs" id="batch-cancel">Annulla</button>
       </div>
 
       ${Filters.renderBar(App.lookups)}
 
+      <!-- Pagination Top -->
+      ${this.renderPagination(page, per_page, total, total_pages, true)}
+
       <!-- Ticket Table -->
       <div class="ticket-table-wrapper">
         <table class="ticket-table" id="ticket-table">
           <thead>
             <tr>
-              <th class="sortable ${this.sortBy === 'tn' ? (this.sortDir === 'ASC' ? 'sort-asc' : 'sort-desc') : ''}" data-sort="tn">N°</th>
+              <th style="width: 75px;" class="sortable ${this.sortBy === 'tn' ? (this.sortDir === 'ASC' ? 'sort-asc' : 'sort-desc') : ''}" data-sort="tn">N°</th>
+              <th style="width: 125px;" class="sortable ${this.sortBy === 'create_time' ? (this.sortDir === 'ASC' ? 'sort-asc' : 'sort-desc') : ''}" data-sort="create_time">Creato</th>
+              <th style="width: 90px;" class="sortable ${this.sortBy === 'state' ? (this.sortDir === 'ASC' ? 'sort-asc' : 'sort-desc') : ''}" data-sort="state">Stato</th>
               <th class="sortable ${this.sortBy === 'title' ? (this.sortDir === 'ASC' ? 'sort-asc' : 'sort-desc') : ''}" data-sort="title">Titolo</th>
-              <th class="sortable ${this.sortBy === 'state' ? (this.sortDir === 'ASC' ? 'sort-asc' : 'sort-desc') : ''}" data-sort="state">Stato</th>
+              <th style="width: 130px;" class="sortable ${this.sortBy === 'queue' ? (this.sortDir === 'ASC' ? 'sort-asc' : 'sort-desc') : ''}" data-sort="queue">Coda</th>
-              <th class="sortable ${this.sortBy === 'priority' ? (this.sortDir === 'ASC' ? 'sort-asc' : 'sort-desc') : ''}" data-sort="priority">Priorità</th>
+              <th style="width: 120px;">Owner</th>
-              <th class="sortable ${this.sortBy === 'queue' ? (this.sortDir === 'ASC' ? 'sort-asc' : 'sort-desc') : ''}" data-sort="queue">Coda</th>
+              <th style="width: 140px;">Cliente</th>
-              <th>Owner</th>
+              <th style="width: 80px;" class="sortable ${this.sortBy === 'priority' ? (this.sortDir === 'ASC' ? 'sort-asc' : 'sort-desc') : ''}" data-sort="priority">Priorità</th>
-              <th>Cliente</th>
-              <th class="sortable ${this.sortBy === 'create_time' ? (this.sortDir === 'ASC' ? 'sort-asc' : 'sort-desc') : ''}" data-sort="create_time">Creato</th>
             </tr>
           </thead>
           <tbody>
-            ${tickets.length > 0 ? tickets.map(t => `
+            ${tickets.length > 0 ? tickets.map(t => {
+      const displayQueue = t.queue_name.includes('::') ? t.queue_name.split('::').pop() : t.queue_name;
+      const shortQueue = displayQueue.length > 15 ? displayQueue.substring(0, 12) + '...' : displayQueue;
+      return `
                 <tr data-ticket-id="${t.id}" class="${this.selectedIds.has(String(t.id)) ? 'selected' : ''} ${this.selectedOrder[0] === String(t.id) ? 'first-selected' : ''}" style="cursor:pointer;">
-                <td><span class="ticket-tn"><a href="#/tickets/${t.id}" class="ticket-tn-link" onclick="event.stopPropagation()">${t.tn}</a></span></td>
+                  <td>
-                <td class="ticket-title-cell"><a href="#/tickets/${t.id}" class="ticket-title-link" onclick="event.stopPropagation()">${App.escapeHtml(t.title || '(senza titolo)')}</a></td>
+                    <span class="ticket-tn" style="display:inline-flex; align-items:center;">
+                      <span class="copy-ticket-btn" data-tn="${t.tn}" style="cursor: pointer; font-size: 0.82rem; display: inline-flex; align-items: center; margin-right: 4px;" onclick="event.stopPropagation();" title="Copia numero ticket">📋</span>
+                      <a href="#/tickets/${t.id}" class="ticket-tn-link" onclick="event.stopPropagation()">${t.tn}</a>
+                      ${data.otrsBaseUrl ? `
+                        <a href="${data.otrsBaseUrl}index.pl?Action=AgentTicketZoom;TicketID=${t.id}" target="_blank" title="Apri in OTRS" onclick="event.stopPropagation()" style="display:inline-flex; align-items:center; text-decoration:none;">
+                          <span style="display:inline-flex; align-items:center; justify-content:center; width:16px; height:16px; background:#1070ca; color:#fff; border-radius:50%; font-size:10px; font-weight:800; font-family:sans-serif; margin-left:6px; vertical-align:middle; line-height:16px;">O</span>
+                        </a>
+                      ` : ''}
+                      <button class="open-tab-btn" data-id="${t.id}" data-tn="${t.tn}" data-title="${App.escapeHtml(t.title || '')}" onclick="App.openTab(${t.id}, '${t.tn}', this.dataset.title); event.stopPropagation();" title="Apri in scheda" style="display:inline-flex; align-items:center; justify-content:center; width:16px; height:16px; background:var(--accent-primary); color:#fff; border:none; border-radius:50%; font-size:10px; font-weight:800; font-family:sans-serif; margin-left:6px; cursor:pointer; line-height:16px;">+</button>
+                    </span>
+                  </td>
+                  <td style="color:var(--text-tertiary);font-size:0.78rem;">${App.formatDateTime(t.create_time)}</td>
                   <td><span class="badge badge-state" data-state-type="${(t.state_type || '').toLowerCase()}">${t.state_name}</span></td>
-                <td><span class="badge badge-priority" data-priority="${App.priorityIndex(t.priority_name)}">${App.priorityIndex(t.priority_name)}</span></td>
+                  <td class="ticket-title-cell"><span class="copy-ticket-btn" data-tn="${t.title}" style="cursor: pointer; font-size: 0.82rem; display: inline-flex; align-items: center; margin-right: 4px;" onclick="event.stopPropagation();" title="Copia titolo ticket">📋</span><a href="#/tickets/${t.id}" class="ticket-title-link" onclick="event.stopPropagation()">${App.escapeHtml(t.title || '(senza titolo)')}</a></td>
-                <td><span class="badge badge-queue">${t.queue_name}</span></td>
+                  <td class="queue-cell"><span class="badge badge-queue">${App.escapeHtml(shortQueue)}</span><div class="queue-tooltip">${App.escapeHtml(t.queue_name)}</div></td>
                   <td style="color:var(--text-secondary);font-size:0.82rem;">${t.owner_first || ''} ${t.owner_last || ''}</td>
                   <td style="color:var(--text-secondary);font-size:0.82rem;">${t.customer_first ? `${t.customer_first} ${t.customer_last}` : (t.customer_user_id || '—')}</td>
-                <td style="color:var(--text-tertiary);font-size:0.78rem;">${App.formatDateTime(t.create_time)}</td>
+                  <td><span class="badge badge-priority" data-priority="${App.priorityIndex(t.priority_name)}">${App.priorityIndex(t.priority_name)}</span></td>
                 </tr>
-            `).join('') : `
+              `;
+    }).join('') : `
               <tr>
-                <td colspan="7">
+                <td colspan="8">
                   <div class="empty-state">
                     <div class="empty-state-icon">📭</div>
                     <div class="empty-state-text">Nessun ticket trovato</div>
@@ -134,13 +186,34 @@ const TicketListView = {
         </table>
       </div>
 
-      <!-- Pagination -->
+      <!-- Pagination Bottom -->
-      ${total_pages > 1 ? `
+      ${this.renderPagination(page, per_page, total, total_pages, false)}
-        <div class="pagination">
+    `;
+  },
+
+  renderPagination(page, per_page, total, total_pages, isTop) {
+    const marginStyle = isTop ? 'margin-bottom: var(--space-md); margin-top: 0;' : 'margin-top: var(--space-md); margin-bottom: 0;';
+    const limitSelectHtml = `
+      <div style="display:inline-flex; align-items:center; gap:var(--space-xs); font-size:0.8rem; color:var(--text-secondary); margin-right:var(--space-md);">
+        <span>Righe:</span>
+        <select class="form-select ticket-per-page-select" style="padding: 2px 24px 2px 6px; font-size: 0.75rem; height: 26px; min-width: 65px; margin: 0; background-position: right 6px center; border-color: var(--border-light);">
+          <option value="10" ${per_page === 10 ? 'selected' : ''}>10</option>
+          <option value="20" ${per_page === 20 ? 'selected' : ''}>20</option>
+          <option value="50" ${per_page === 50 ? 'selected' : ''}>50</option>
+          <option value="100" ${per_page === 100 ? 'selected' : ''}>100</option>
+          <option value="200" ${per_page === 200 ? 'selected' : ''}>200</option>
+        </select>
+      </div>
+    `;
+
+    if (total_pages > 1) {
+      return `
+        <div class="pagination" style="${marginStyle}">
           <div class="pagination-info">
             Mostrando ${((page - 1) * per_page) + 1}–${Math.min(page * per_page, total)} di ${total} ticket
           </div>
           <div class="pagination-controls">
+            ${limitSelectHtml}
             <button class="pagination-btn" data-page="1" ${page <= 1 ? 'disabled' : ''}>«</button>
             <button class="pagination-btn" data-page="${page - 1}" ${page <= 1 ? 'disabled' : ''}>‹</button>
             ${this.renderPageButtons(page, total_pages)}
@@ -148,13 +221,17 @@ const TicketListView = {
             <button class="pagination-btn" data-page="${total_pages}" ${page >= total_pages ? 'disabled' : ''}>»</button>
           </div>
         </div>
-      ` : `
-        <div class="pagination">
-          <div class="pagination-info">${total} ticket totali</div>
-          <div></div>
-        </div>
-      `}
       `;
+    } else {
+      return `
+        <div class="pagination" style="${marginStyle}">
+          <div class="pagination-info">${total} ticket totali</div>
+          <div class="pagination-controls">
+            ${limitSelectHtml}
+          </div>
+        </div>
+      `;
+    }
   },
 
   renderPageButtons(current, total) {
@@ -234,12 +311,92 @@ const TicketListView = {
       batchApply.addEventListener('click', () => this.applyBatch());
     }
 
+    // Batch add to group
+    const batchAddGroup = document.getElementById('batch-add-group');
+    if (batchAddGroup) {
+      batchAddGroup.addEventListener('click', () => this.addToGroup());
+    }
+
     // Batch merge (Issue #7)
     const batchMerge = document.getElementById('batch-merge');
     if (batchMerge) {
       batchMerge.addEventListener('click', () => this.mergeBatch());
     }
 
+    // Batch open tabs
+    const batchOpenTabsBtn = document.getElementById('batch-open-tabs');
+    if (batchOpenTabsBtn) {
+      batchOpenTabsBtn.addEventListener('click', (e) => {
+        e.stopPropagation();
+        if (this.selectedIds.size === 0) return;
+
+        let count = 0;
+        this.selectedIds.forEach(id => {
+          const row = document.querySelector(`.ticket-table tbody tr[data-ticket-id="${id}"]`);
+          if (row) {
+            const tnLink = row.querySelector('.ticket-tn-link');
+            const titleLink = row.querySelector('.ticket-title-link');
+            const tn = tnLink ? tnLink.textContent.trim() : '';
+            const title = titleLink ? titleLink.textContent.trim() : '';
+            App.openTab(parseInt(id, 10), tn, title);
+            count++;
+          }
+        });
+
+        if (count > 0) {
+          Toast.success(`${count} ticket aperti in nuove schede!`);
+          this.selectedIds.clear();
+          this.selectedOrder = [];
+          document.querySelectorAll('.ticket-table tbody tr').forEach(tr => {
+            tr.classList.remove('selected');
+            tr.classList.remove('first-selected');
+          });
+          this.updateBatchBar();
+        }
+      });
+    }
+
+    // Batch Copy Ticket Numbers
+    const batchCopyTns = document.getElementById('batch-copy-tns');
+    if (batchCopyTns) {
+      batchCopyTns.addEventListener('click', (e) => {
+        e.stopPropagation();
+        const selectedTns = [];
+        this.selectedIds.forEach(id => {
+          const row = document.querySelector(`.ticket-table tbody tr[data-ticket-id="${id}"]`);
+          if (row) {
+            const tnLink = row.querySelector('.ticket-tn-link');
+            if (tnLink) {
+              selectedTns.push(tnLink.textContent.trim());
+            }
+          }
+        });
+        if (selectedTns.length > 0) {
+          const textToCopy = selectedTns.join('\n');
+          navigator.clipboard.writeText(textToCopy).then(() => {
+            Toast.success(`${selectedTns.length} numeri ticket copiati!`);
+          }).catch(err => {
+            Toast.error('Errore durante la copia: ' + err.message);
+          });
+        }
+      });
+    }
+
+    // Individual copy buttons
+    document.querySelectorAll('.copy-ticket-btn').forEach(btn => {
+      btn.addEventListener('click', (e) => {
+        e.stopPropagation();
+        const tn = btn.dataset.tn;
+        if (tn) {
+          navigator.clipboard.writeText(tn).then(() => {
+            Toast.success(`Numero ticket ${tn} copiato!`);
+          }).catch(err => {
+            Toast.error('Errore durante la copia: ' + err.message);
+          });
+        }
+      });
+    });
+
     // Batch select all visible
     const batchSelectAll = document.getElementById('batch-select-all');
     if (batchSelectAll) {
@@ -277,10 +434,140 @@ const TicketListView = {
           tr.classList.remove('selected');
           tr.classList.remove('first-selected');
         });
+        const batchCustomerSearch = document.getElementById('batch-customer-search');
+        const batchCustomerUserId = document.getElementById('batch-customer-user-id');
+        const batchCustomerId = document.getElementById('batch-customer-id');
+        if (batchCustomerSearch) batchCustomerSearch.value = '';
+        if (batchCustomerUserId) batchCustomerUserId.value = '';
+        if (batchCustomerId) batchCustomerId.value = '';
+        const batchState = document.getElementById('batch-state');
+        if (batchState) batchState.value = '';
+        const batchQueueSearch = document.getElementById('batch-queue-search');
+        if (batchQueueSearch) batchQueueSearch.value = '';
+        const batchQueue = document.getElementById('batch-queue');
+        if (batchQueue) batchQueue.value = '';
+        const batchOwner = document.getElementById('batch-owner');
+        if (batchOwner) batchOwner.value = '';
+        const batchResponsible = document.getElementById('batch-responsible');
+        if (batchResponsible) batchResponsible.value = '';
+        const batchType = document.getElementById('batch-type');
+        if (batchType) batchType.value = '';
+
         this.updateBatchBar();
       });
     }
 
+    // Batch Customer User Autocomplete
+    const batchCustomerSearchInput = document.getElementById('batch-customer-search');
+    const batchCustomerSuggestionsDiv = document.getElementById('batch-customer-suggestions');
+    const batchCustomerUserIdInput = document.getElementById('batch-customer-user-id');
+    const batchCustomerIdInput = document.getElementById('batch-customer-id');
+
+    let batchCustomerDebounce;
+    if (batchCustomerSearchInput) {
+      batchCustomerSearchInput.addEventListener('input', () => {
+        clearTimeout(batchCustomerDebounce);
+        const q = batchCustomerSearchInput.value.trim();
+        // Do not block empty query to allow all results on focus
+
+        batchCustomerDebounce = setTimeout(async () => {
+          try {
+            const users = await App.api(`/api/customer-users/search?q=${encodeURIComponent(q)}`);
+            if (users.length === 0) {
+              batchCustomerSuggestionsDiv.innerHTML = '<div class="autocomplete-suggestion-item" style="color:var(--text-muted); cursor:default;">Nessun utente trovato</div>';
+              batchCustomerSuggestionsDiv.style.display = 'block';
+              return;
+            }
+
+            batchCustomerSuggestionsDiv.innerHTML = users.map(u => `
+              <div class="autocomplete-suggestion-item" data-login="${App.escapeHtml(u.login)}" data-customer-id="${App.escapeHtml(u.customer_id || '')}" data-name="${App.escapeHtml(u.first_name + ' ' + u.last_name)}">
+                <strong>${App.escapeHtml(u.first_name)} ${App.escapeHtml(u.last_name)}</strong>
+                <span style="font-size:0.75rem; color:var(--text-muted); margin-left:var(--space-xs); font-weight:normal;">(Login: ${App.escapeHtml(u.login)} | Azienda: ${App.escapeHtml(u.customer_id || '—')})</span>
+              </div>
+            `).join('');
+            batchCustomerSuggestionsDiv.style.display = 'block';
+
+            // Bind click
+            batchCustomerSuggestionsDiv.querySelectorAll('.autocomplete-suggestion-item').forEach(item => {
+              if (item.dataset.login) {
+                item.addEventListener('click', () => {
+                  batchCustomerSearchInput.value = item.dataset.name;
+                  if (batchCustomerUserIdInput) batchCustomerUserIdInput.value = item.dataset.login;
+                  if (batchCustomerIdInput) batchCustomerIdInput.value = item.dataset.customerId || '';
+                  batchCustomerSuggestionsDiv.style.display = 'none';
+                });
+              }
+            });
+          } catch (err) {
+            console.error(err);
+          }
+        }, 300);
+      });
+      batchCustomerSearchInput.addEventListener('focus', () => {
+        batchCustomerSearchInput.value = '';
+        if (batchCustomerUserIdInput) batchCustomerUserIdInput.value = '';
+        if (batchCustomerIdInput) batchCustomerIdInput.value = '';
+        batchCustomerSearchInput.dispatchEvent(new Event('input'));
+      });
+    }
+
+    // Batch Queue Autocomplete
+    const batchQueueSearchInput = document.getElementById('batch-queue-search');
+    const batchQueueSuggestionsDiv = document.getElementById('batch-queue-suggestions');
+    const batchQueueIdInput = document.getElementById('batch-queue');
+
+    let batchQueueDebounce;
+    if (batchQueueSearchInput) {
+      batchQueueSearchInput.addEventListener('input', () => {
+        clearTimeout(batchQueueDebounce);
+        const q = batchQueueSearchInput.value.trim();
+
+        batchQueueDebounce = setTimeout(async () => {
+          try {
+            const queues = await App.api(`/api/queues/search?q=${encodeURIComponent(q)}`);
+            if (queues.length === 0) {
+              batchQueueSuggestionsDiv.innerHTML = '<div class="autocomplete-suggestion-item" style="color:var(--text-muted); cursor:default;">Nessuna coda trovata</div>';
+              batchQueueSuggestionsDiv.style.display = 'block';
+              return;
+            }
+
+            batchQueueSuggestionsDiv.innerHTML = queues.map(queue => `
+              <div class="autocomplete-suggestion-item" data-id="${queue.id}" data-name="${App.escapeHtml(queue.name)}">
+                <strong>${App.escapeHtml(queue.name)}</strong>
+              </div>
+            `).join('');
+            batchQueueSuggestionsDiv.style.display = 'block';
+
+            // Bind click
+            batchQueueSuggestionsDiv.querySelectorAll('.autocomplete-suggestion-item').forEach(item => {
+              item.addEventListener('click', () => {
+                batchQueueSearchInput.value = item.dataset.name;
+                if (batchQueueIdInput) batchQueueIdInput.value = item.dataset.id;
+                batchQueueSuggestionsDiv.style.display = 'none';
+              });
+            });
+          } catch (err) {
+            console.error(err);
+          }
+        }, 300);
+      });
+      batchQueueSearchInput.addEventListener('focus', () => {
+        batchQueueSearchInput.value = '';
+        if (batchQueueIdInput) batchQueueIdInput.value = '';
+        batchQueueSearchInput.dispatchEvent(new Event('input'));
+      });
+    }
+
+     // Close suggestions on click outside
+    document.addEventListener('click', (e) => {
+      if (batchCustomerSearchInput && e.target !== batchCustomerSearchInput && e.target !== batchCustomerSuggestionsDiv) {
+        batchCustomerSuggestionsDiv.style.display = 'none';
+      }
+      if (batchQueueSearchInput && e.target !== batchQueueSearchInput && e.target !== batchQueueSuggestionsDiv) {
+        batchQueueSuggestionsDiv.style.display = 'none';
+      }
+    });
+
     // Pagination
     document.querySelectorAll('.pagination-btn[data-page]').forEach(btn => {
       btn.addEventListener('click', () => {
@@ -290,6 +577,25 @@ const TicketListView = {
         this.render();
       });
     });
+
+    // Page size change
+    document.querySelectorAll('.ticket-per-page-select').forEach(select => {
+      select.addEventListener('change', async () => {
+        const newLimit = parseInt(select.value, 10);
+        try {
+          await App.api('/api/dashboard/settings', {
+            method: 'POST',
+            body: JSON.stringify({ tickets_per_page: newLimit }),
+          });
+          Toast.success(`Righe per pagina aggiornate a ${newLimit}!`);
+          this.perPage = newLimit;
+          this.currentPage = 1;
+          this.render();
+        } catch (err) {
+          Toast.error('Errore durante il salvataggio dell\'impostazione: ' + err.message);
+        }
+      });
+    });
   },
 
   updateBatchBar() {
@@ -298,6 +604,12 @@ const TicketListView = {
       count.textContent = `${this.selectedIds.size} selezionat${this.selectedIds.size === 1 ? 'o' : 'i'}`;
     }
 
+    // Enable/disable add to group button
+    const addGroupBtn = document.getElementById('batch-add-group');
+    if (addGroupBtn) {
+      addGroupBtn.disabled = this.selectedIds.size === 0;
+    }
+
     // Enable/disable merge button
     const mergeBtn = document.getElementById('batch-merge');
     if (mergeBtn) {
@@ -307,6 +619,16 @@ const TicketListView = {
         mergeBtn.disabled = true;
       }
     }
+
+    // Enable/disable open tabs button
+    const openTabsBtn = document.getElementById('batch-open-tabs');
+    if (openTabsBtn) {
+      if (this.selectedIds.size > 0) {
+        openTabsBtn.disabled = false;
+      } else {
+        openTabsBtn.disabled = true;
+      }
+    }
   },
 
   async applyBatch() {
@@ -316,10 +638,30 @@ const TicketListView = {
     const batchState = document.getElementById('batch-state')?.value;
     const batchQueue = document.getElementById('batch-queue')?.value;
     const batchOwner = document.getElementById('batch-owner')?.value;
+    const batchResponsible = document.getElementById('batch-responsible')?.value;
+    const batchType = document.getElementById('batch-type')?.value;
+    const batchCustomerSearch = document.getElementById('batch-customer-search')?.value.trim();
+    let batchCustomerUserId = document.getElementById('batch-customer-user-id')?.value;
+    let batchCustomerId = document.getElementById('batch-customer-id')?.value;
+
+    if (!batchCustomerUserId && batchCustomerSearch) {
+      batchCustomerUserId = batchCustomerSearch;
+      if (!batchCustomerId) {
+        batchCustomerId = batchCustomerSearch;
+      }
+    }
 
     if (batchState) updates.ticket_state_id = parseInt(batchState);
     if (batchQueue) updates.queue_id = parseInt(batchQueue);
+    if (batchType) updates.type_id = parseInt(batchType);
     if (batchOwner) updates.user_id = parseInt(batchOwner);
+    if (batchResponsible) {
+      updates.responsible_user_id = parseInt(batchResponsible);
+    } else if (batchOwner) {
+      updates.responsible_user_id = parseInt(batchOwner);
+    }
+    if (batchCustomerUserId) updates.customer_user_id = batchCustomerUserId;
+    if (batchCustomerId) updates.customer_id = batchCustomerId;
 
     if (Object.keys(updates).length === 0) {
       Toast.warning('Seleziona almeno un campo da modificare');
@@ -364,7 +706,7 @@ const TicketListView = {
       }
     });
 
-    const confirmed = confirm(`Sei sicuro di voler unire i ticket ${sourceTns.join(', ')} nel ticket principale #${targetTn}? Questa azione sposterà tutti gli articoli e tempi consultivati.`);
+    const confirmed = await App.confirm('Unione Ticket', `Sei sicuro di voler unire i ticket ${sourceTns.join(', ')} nel ticket principale #${targetTn}? Questa azione sposterà tutti gli articoli e tempi consultivati.`);
     if (!confirmed) return;
 
     try {
@@ -385,10 +727,86 @@ const TicketListView = {
       Toast.success(res.message || 'Ticket uniti con successo');
       this.selectedIds.clear();
       this.selectedOrder = [];
-      this.render();
     } catch (err) {
       Toast.error('Errore durante l\'unione: ' + err.message);
       this.updateBatchBar();
     }
   },
+
+  async addToGroup() {
+    if (this.selectedIds.size === 0) return;
+
+    try {
+      const groups = await App.api('/api/groups');
+      if (!groups || groups.length === 0) {
+        Toast.warning('non sono presenti gruppi');
+        return;
+      }
+
+      // Show group selection prompt/dialog
+      const groupOptions = groups.map(g => `<option value="${g.id}">${App.escapeHtml(g.nome)}</option>`).join('');
+      const dialogHtml = `
+        <div id="batch-group-modal" style="position: fixed; inset: 0; z-index: 8000; background: rgba(0,0,0,0.5); backdrop-filter: blur(4px); display: flex; align-items: center; justify-content: center;">
+          <div style="background: var(--bg-card); border: 1px solid var(--border-subtle); border-radius: var(--radius-md); width: 400px; max-width: 90vw; padding: var(--space-lg); box-shadow: var(--shadow-lg);">
+            <h4 style="margin: 0 0 var(--space-md) 0; font-size: 1rem; font-weight: 600; color: var(--text-primary);">Aggiungi a Gruppo</h4>
+            <p style="font-size: 0.85rem; color: var(--text-secondary); margin-bottom: var(--space-md);">Seleziona il gruppo a cui aggiungere i <strong>${this.selectedIds.size}</strong> ticket selezionati:</p>
+            <select id="batch-group-select" class="form-select" style="width: 100%; margin-bottom: var(--space-lg);">
+              ${groupOptions}
+            </select>
+            <div style="display: flex; gap: var(--space-sm); justify-content: flex-end;">
+              <button class="btn btn-ghost btn-sm" id="batch-group-cancel">Annulla</button>
+              <button class="btn btn-primary btn-sm" id="batch-group-confirm">Aggiungi</button>
+            </div>
+          </div>
+        </div>
+      `;
+
+      // Append modal to body
+      const modalContainer = document.createElement('div');
+      modalContainer.innerHTML = dialogHtml;
+      document.body.appendChild(modalContainer);
+
+      const closeModal = () => modalContainer.remove();
+
+      document.getElementById('batch-group-cancel').addEventListener('click', closeModal);
+      document.getElementById('batch-group-confirm').addEventListener('click', async () => {
+        const groupId = document.getElementById('batch-group-select').value;
+        if (!groupId) return;
+
+        const confirmBtn = document.getElementById('batch-group-confirm');
+        confirmBtn.disabled = true;
+        confirmBtn.textContent = 'Aggiunta...';
+
+        let addedCount = 0;
+        let errorsCount = 0;
+
+        for (const ticketId of this.selectedIds) {
+          try {
+            await App.api(`/api/groups/${groupId}/tickets`, {
+              method: 'POST',
+              body: JSON.stringify({ ticket_identifier: ticketId })
+            });
+            addedCount++;
+          } catch (err) {
+            // Conflict (already in group) or other errors
+            errorsCount++;
+          }
+        }
+
+        closeModal();
+
+        if (addedCount > 0) {
+          Toast.success(`${addedCount} ticket aggiunti al gruppo!`);
+          this.selectedIds.clear();
+          this.selectedOrder = [];
+          this.render();
+        } else if (errorsCount > 0) {
+          Toast.warning('I ticket selezionati appartengono già a questo gruppo.');
+        }
+      });
+
+    } catch (err) {
+      Toast.error('Errore durante il recupero dei gruppi: ' + err.message);
+    }
+  },
 };

routes/activity.js

@@ -0,0 +1,66 @@
+/**
+ * routes/activity.js
+ * GET /api/attivita — Paginates and filters the local SQLite activity log.
+ */
+const express = require('express');
+const router = express.Router();
+const { db } = require('../activityDb');
+
+router.get('/', (req, res) => {
+  try {
+    const {
+      page = 1,
+      per_page = 50,
+      agente_id,
+      esito,
+      da,
+      a,
+    } = req.query;
+
+    const pageNum = Math.max(1, parseInt(page, 10));
+    const perPageNum = Math.min(200, Math.max(1, parseInt(per_page, 10)));
+    const offset = (pageNum - 1) * perPageNum;
+
+    const conditions = [];
+    const params = [];
+
+    if (agente_id) {
+      conditions.push('agente_id = ?');
+      params.push(parseInt(agente_id, 10));
+    }
+    if (esito) {
+      conditions.push('esito = ?');
+      params.push(esito);
+    }
+    if (da) {
+      conditions.push('creato_il >= ?');
+      params.push(da);
+    }
+    if (a) {
+      conditions.push('creato_il <= ?');
+      params.push(a);
+    }
+
+    const whereClause = conditions.length > 0 ? `WHERE ${conditions.join(' AND ')}` : '';
+
+    const totalRow = db.prepare(`SELECT COUNT(*) AS cnt FROM attivita ${whereClause}`).get(...params);
+    const total = totalRow ? totalRow.cnt : 0;
+
+    const rows = db
+      .prepare(`SELECT * FROM attivita ${whereClause} ORDER BY creato_il DESC LIMIT ? OFFSET ?`)
+      .all(...params, perPageNum, offset);
+
+    res.json({
+      rows,
+      total,
+      page: pageNum,
+      per_page: perPageNum,
+      total_pages: Math.ceil(total / perPageNum),
+    });
+  } catch (err) {
+    console.error('[activity] Error fetching activities:', err);
+    res.status(500).json({ error: err.message });
+  }
+});
+
+module.exports = router;

routes/dashboard.js

@@ -1,10 +1,91 @@
 const express = require('express');
 const router = express.Router();
 const pool = require('../db');
+const fs = require('fs');
+const path = require('path');
+const crypto = require('crypto');
+const { db } = require('../activityDb');
+const XLSX = require('xlsx');
+
+const ALGORITHM = 'aes-256-cbc';
+const SECRET_KEY = crypto.createHash('sha256').update(process.env.CRYPTO_KEY || 'default_secret_key_12345').digest();
+const IV_LENGTH = 16;
+
+function encrypt(text) {
+  const iv = crypto.randomBytes(IV_LENGTH);
+  const cipher = crypto.createCipheriv(ALGORITHM, SECRET_KEY, iv);
+  let encrypted = cipher.update(text, 'utf8', 'hex');
+  encrypted += cipher.final('hex');
+  return iv.toString('hex') + ':' + encrypted;
+}
+
+function decrypt(text) {
+  const textParts = text.split(':');
+  const iv = Buffer.from(textParts.shift(), 'hex');
+  const encryptedText = Buffer.from(textParts.join(':'), 'hex');
+  const decipher = crypto.createDecipheriv(ALGORITHM, SECRET_KEY, iv);
+  let decrypted = decipher.update(encryptedText, 'hex', 'utf8');
+  decrypted += decipher.final('utf8');
+  return decrypted;
+}
+
+// Ensure SQLite table exists for phrases
+db.exec(`
+  CREATE TABLE IF NOT EXISTS frasi_cache (
+    id      INTEGER PRIMARY KEY AUTOINCREMENT,
+    tipo    TEXT,
+    testo   TEXT
+  )
+`);
+
+// Seed function to import plain-text files into SQLite cache
+function seedPhrases() {
+  try {
+    const countRow = db.prepare("SELECT COUNT(*) AS count FROM frasi_cache").get();
+    if (countRow.count === 0) {
+      console.log('[Phrases Seed] SQLite frasi_cache is empty. Seeding...');
+      
+      const seedFile = (fileName, type) => {
+        const txtPath = path.join(__dirname, `../public/${fileName}`);
+        if (fs.existsSync(txtPath)) {
+          const text = fs.readFileSync(txtPath, 'utf8');
+          const lines = text.split('\n').map(line => line.trim()).filter(line => line.length > 0);
+          
+          const insertStmt = db.prepare("INSERT INTO frasi_cache (tipo, testo) VALUES (?, ?)");
+          db.transaction(() => {
+            for (const line of lines) {
+              insertStmt.run(type, encrypt(line));
+            }
+          })();
+          console.log(`[Phrases Seed] Successfully seeded ${lines.length} encrypted ${type} phrases.`);
+        }
+      };
+
+      seedFile('demotivational.txt', 'demotivational');
+      seedFile('motivational.txt', 'motivational');
+    }
+  } catch (err) {
+    console.error('[Phrases Seed] Seeding failed:', err.message);
+  }
+}
+
+seedPhrases();
+
 
 // GET /api/dashboard/stats — Dashboard statistics
 router.get('/stats', async (req, res) => {
   const activeAgentId = parseInt(req.headers['x-agent-id'], 10) || 1;
+  
+  let previewLimit = 10;
+  try {
+    const row = db.prepare("SELECT preview_limit FROM agent_settings WHERE agent_id = ?").get(activeAgentId);
+    if (row) {
+      previewLimit = row.preview_limit;
+    }
+  } catch (err) {
+    console.error('Error reading agent_settings:', err.message);
+  }
+
   try {
     // All queries in parallel for speed
     const [
@@ -69,7 +150,7 @@ router.get('/stats', async (req, res) => {
          JOIN ticket_state_type tst ON ts.type_id = tst.id
          WHERE tst.name IN ('new', 'open', 'pending reminder', 'pending auto')`
       ),
-      // 10 most recent tickets
+      // Custom most recent tickets based on agent settings
       pool.query(
         `SELECT t.id, t.tn, t.title, ts.name AS state_name,
                 tp.name AS priority_name, tp.color AS priority_color,
@@ -79,7 +160,8 @@ router.get('/stats', async (req, res) => {
          JOIN ticket_priority tp ON t.ticket_priority_id = tp.id
          JOIN queue q ON t.queue_id = q.id
          ORDER BY t.create_time DESC
-         LIMIT 10`
+         LIMIT $1`,
+         [previewLimit]
       ),
       // Escalated tickets
       pool.query(
@@ -109,6 +191,7 @@ router.get('/stats', async (req, res) => {
       recent_tickets: recentTickets.rows,
       escalated: parseInt(escalated.rows[0].count),
       total_my_open: parseInt(myOpenCount.rows[0].count),
+      preview_limit: previewLimit,
     });
   } catch (err) {
     console.error('Error fetching dashboard stats:', err);
@@ -116,4 +199,389 @@ router.get('/stats', async (req, res) => {
   }
 });
 
+// GET /api/dashboard/phrases — Get decrypted phrases from SQLite cache
+router.get('/phrases', (req, res) => {
+  const { tipo = 'demotivational' } = req.query;
+  try {
+    const rows = db.prepare("SELECT testo FROM frasi_cache WHERE tipo = ?").all(tipo);
+    const decryptedPhrases = rows.map(row => {
+      try {
+        return decrypt(row.testo);
+      } catch (decErr) {
+        console.warn('[Decrypt Phrase] Failed to decrypt phrase:', decErr.message);
+        return null;
+      }
+    }).filter(Boolean);
+
+    res.json(decryptedPhrases);
+  } catch (err) {
+    console.error('Error fetching decrypted phrases:', err);
+    res.status(500).json({ error: err.message });
+  }
+});
+
+// GET /api/dashboard/settings — Retrieve settings for the agent
+router.get('/settings', (req, res) => {
+  const activeAgentId = parseInt(req.headers['x-agent-id'], 10) || 1;
+  try {
+    const row = db.prepare("SELECT preview_limit, tickets_per_page FROM agent_settings WHERE agent_id = ?").get(activeAgentId);
+    if (row) {
+      res.json(row);
+    } else {
+      res.json({ preview_limit: 10, tickets_per_page: 50 });
+    }
+  } catch (err) {
+    console.error('Error reading agent settings:', err);
+    res.status(500).json({ error: err.message });
+  }
+});
+
+// GET /api/dashboard/chart-lines
+router.get('/chart-lines', (req, res) => {
+  try {
+    const lines = db.prepare("SELECT * FROM dashboard_chart_lines ORDER BY is_default DESC, id ASC").all();
+    const formatted = lines.map(line => ({
+      ...line,
+      statuses: JSON.parse(line.statuses || '[]'),
+      types: JSON.parse(line.types || '[]'),
+      queues: JSON.parse(line.queues || '[]'),
+      owners: JSON.parse(line.owners || '[]'),
+      responsibles: JSON.parse(line.responsibles || '[]')
+    }));
+    res.json(formatted);
+  } catch (err) {
+    console.error('Error fetching chart lines:', err);
+    res.status(500).json({ error: err.message });
+  }
+});
+
+// POST /api/dashboard/chart-lines
+router.post('/chart-lines', (req, res) => {
+  const { name, statuses, types, queues, owners, responsibles, color, is_visible, bypass_state_filter } = req.body;
+  if (!name) return res.status(400).json({ error: 'Name is required' });
+
+  try {
+    const info = db.prepare(`
+      INSERT INTO dashboard_chart_lines (name, statuses, types, queues, owners, responsibles, color, is_visible, is_default, bypass_state_filter)
+      VALUES (?, ?, ?, ?, ?, ?, ?, ?, 0, ?)
+    `).run(
+      name,
+      JSON.stringify(statuses || []),
+      JSON.stringify(types || []),
+      JSON.stringify(queues || []),
+      JSON.stringify(owners || []),
+      JSON.stringify(responsibles || []),
+      color || '#4f46e5',
+      is_visible !== undefined ? parseInt(is_visible, 10) : 1,
+      bypass_state_filter !== undefined ? parseInt(bypass_state_filter, 10) : 0
+    );
+    res.json({ success: true, id: info.lastInsertRowid });
+  } catch (err) {
+    console.error('Error saving chart line:', err);
+    res.status(500).json({ error: err.message });
+  }
+});
+
+// PUT /api/dashboard/chart-lines/:id
+router.put('/chart-lines/:id', (req, res) => {
+  const { id } = req.params;
+  const { name, statuses, types, queues, owners, responsibles, color, is_visible, bypass_state_filter } = req.body;
+  if (!name) return res.status(400).json({ error: 'Name is required' });
+
+  try {
+    const info = db.prepare(`
+      UPDATE dashboard_chart_lines
+      SET name = ?, statuses = ?, types = ?, queues = ?, owners = ?, responsibles = ?, color = ?, is_visible = ?, bypass_state_filter = ?
+      WHERE id = ?
+    `).run(
+      name,
+      JSON.stringify(statuses || []),
+      JSON.stringify(types || []),
+      JSON.stringify(queues || []),
+      JSON.stringify(owners || []),
+      JSON.stringify(responsibles || []),
+      color || '#4f46e5',
+      is_visible !== undefined ? parseInt(is_visible, 10) : 1,
+      bypass_state_filter !== undefined ? parseInt(bypass_state_filter, 10) : 0,
+      id
+    );
+    if (info.changes === 0) return res.status(404).json({ error: 'Line not found' });
+    res.json({ success: true });
+  } catch (err) {
+    console.error('Error updating chart line:', err);
+    res.status(500).json({ error: err.message });
+  }
+});
+
+// DELETE /api/dashboard/chart-lines/:id
+router.delete('/chart-lines/:id', (req, res) => {
+  const { id } = req.params;
+  try {
+    const line = db.prepare("SELECT is_default FROM dashboard_chart_lines WHERE id = ?").get(id);
+    if (!line) return res.status(404).json({ error: 'Line not found' });
+    if (line.is_default === 1) {
+      return res.status(400).json({ error: 'Cannot delete default line' });
+    }
+
+    db.prepare("DELETE FROM dashboard_chart_lines WHERE id = ?").run(id);
+    res.json({ success: true });
+  } catch (err) {
+    console.error('Error deleting chart line:', err);
+    res.status(500).json({ error: err.message });
+  }
+});
+
+// GET /api/dashboard/chart-data
+router.get('/chart-data', async (req, res) => {
+  const { start_date, end_date } = req.query;
+  if (!start_date || !end_date) {
+    return res.status(400).json({ error: 'start_date and end_date are required' });
+  }
+
+  try {
+    // Only query data series that are configured as visible
+    const lines = db.prepare("SELECT * FROM dashboard_chart_lines WHERE is_visible = 1 ORDER BY is_default DESC, id ASC").all();
+
+    const dates = [];
+    let curr = new Date(start_date);
+    const endLimit = new Date(end_date);
+    while (curr <= endLimit) {
+      const y = curr.getFullYear();
+      const m = String(curr.getMonth() + 1).padStart(2, '0');
+      const d = String(curr.getDate()).padStart(2, '0');
+      dates.push(`${y}-${m}-${d}`);
+      curr.setDate(curr.getDate() + 1);
+    }
+
+    const linesData = await Promise.all(lines.map(async (line) => {
+      const conditions = [];
+      const params = [];
+      let paramIdx = 1;
+
+      conditions.push(`t.create_time >= $${paramIdx++}`);
+      params.push(start_date + ' 00:00:00');
+      conditions.push(`t.create_time <= $${paramIdx++}`);
+      params.push(end_date + ' 23:59:59');
+
+      const statuses = JSON.parse(line.statuses || '[]');
+      if (statuses.length > 0 && !line.bypass_state_filter) {
+        const placeholders = statuses.map(() => `$${paramIdx++}`).join(', ');
+        conditions.push(`t.ticket_state_id IN (${placeholders})`);
+        params.push(...statuses.map(id => parseInt(id)));
+      }
+
+      const types = JSON.parse(line.types || '[]');
+      if (types.length > 0) {
+        const placeholders = types.map(() => `$${paramIdx++}`).join(', ');
+        conditions.push(`t.type_id IN (${placeholders})`);
+        params.push(...types.map(id => parseInt(id)));
+      }
+
+      const queues = JSON.parse(line.queues || '[]');
+      if (queues.length > 0) {
+        const placeholders = queues.map(() => `$${paramIdx++}`).join(', ');
+        conditions.push(`t.queue_id IN (${placeholders})`);
+        params.push(...queues.map(id => parseInt(id)));
+      }
+
+      const owners = JSON.parse(line.owners || '[]');
+      if (owners.length > 0) {
+        const placeholders = owners.map(() => `$${paramIdx++}`).join(', ');
+        conditions.push(`t.user_id IN (${placeholders})`);
+        params.push(...owners.map(id => parseInt(id)));
+      }
+
+      const responsibles = JSON.parse(line.responsibles || '[]');
+      if (responsibles.length > 0) {
+        const placeholders = responsibles.map(() => `$${paramIdx++}`).join(', ');
+        conditions.push(`t.responsible_user_id IN (${placeholders})`);
+        params.push(...responsibles.map(id => parseInt(id)));
+      }
+
+      const sql = `
+        SELECT CAST(t.create_time AS DATE) AS date_val, COUNT(*) AS count
+        FROM ticket t
+        WHERE ${conditions.join(' AND ')}
+        GROUP BY CAST(t.create_time AS DATE)
+      `;
+
+      const result = await pool.query(sql, params);
+
+      const countsByDate = {};
+      for (const row of result.rows) {
+        let dateStr = row.date_val;
+        if (dateStr instanceof Date) {
+          const y = dateStr.getFullYear();
+          const m = String(dateStr.getMonth() + 1).padStart(2, '0');
+          const d = String(dateStr.getDate()).padStart(2, '0');
+          dateStr = `${y}-${m}-${d}`;
+        } else if (typeof dateStr === 'string') {
+          dateStr = dateStr.split('T')[0];
+        }
+        countsByDate[dateStr] = parseInt(row.count) || 0;
+      }
+
+      const data = dates.map(d => countsByDate[d] || 0);
+
+      return {
+        id: line.id,
+        name: line.name,
+        color: line.color,
+        is_default: line.is_default,
+        data
+      };
+    }));
+
+    res.json({
+      labels: dates,
+      lines: linesData
+    });
+  } catch (err) {
+    console.error('Error generating chart data:', err);
+    res.status(500).json({ error: err.message });
+  }
+});
+
+// GET /api/dashboard/export-excel
+router.get('/export-excel', async (req, res) => {
+  const { start_date, end_date, series_ids } = req.query;
+  if (!start_date || !end_date) {
+    return res.status(400).json({ error: 'start_date and end_date are required' });
+  }
+
+  try {
+    let lines = [];
+    if (series_ids) {
+      const ids = series_ids.split(',').map(id => parseInt(id, 10)).filter(id => !isNaN(id));
+      if (ids.length > 0) {
+        const placeholders = ids.map(() => '?').join(', ');
+        lines = db.prepare(`SELECT * FROM dashboard_chart_lines WHERE is_visible = 1 AND id IN (${placeholders}) ORDER BY is_default DESC, id ASC`).all(...ids);
+      }
+    } else {
+      lines = db.prepare("SELECT * FROM dashboard_chart_lines WHERE is_visible = 1 ORDER BY is_default DESC, id ASC").all();
+    }
+
+    const wb = XLSX.utils.book_new();
+    const allRows = [];
+
+    for (const line of lines) {
+      const conditions = [];
+      const params = [];
+      let paramIdx = 1;
+
+      conditions.push(`t.create_time >= $${paramIdx++}`);
+      params.push(start_date + ' 00:00:00');
+      conditions.push(`t.create_time <= $${paramIdx++}`);
+      params.push(end_date + ' 23:59:59');
+
+      const statuses = JSON.parse(line.statuses || '[]');
+      if (statuses.length > 0 && !line.bypass_state_filter) {
+        const placeholders = statuses.map(() => `$${paramIdx++}`).join(', ');
+        conditions.push(`t.ticket_state_id IN (${placeholders})`);
+        params.push(...statuses.map(id => parseInt(id)));
+      }
+
+      const types = JSON.parse(line.types || '[]');
+      if (types.length > 0) {
+        const placeholders = types.map(() => `$${paramIdx++}`).join(', ');
+        conditions.push(`t.type_id IN (${placeholders})`);
+        params.push(...types.map(id => parseInt(id)));
+      }
+
+      const queues = JSON.parse(line.queues || '[]');
+      if (queues.length > 0) {
+        const placeholders = queues.map(() => `$${paramIdx++}`).join(', ');
+        conditions.push(`t.queue_id IN (${placeholders})`);
+        params.push(...queues.map(id => parseInt(id)));
+      }
+
+      const owners = JSON.parse(line.owners || '[]');
+      if (owners.length > 0) {
+        const placeholders = owners.map(() => `$${paramIdx++}`).join(', ');
+        conditions.push(`t.user_id IN (${placeholders})`);
+        params.push(...owners.map(id => parseInt(id)));
+      }
+
+      const responsibles = JSON.parse(line.responsibles || '[]');
+      if (responsibles.length > 0) {
+        const placeholders = responsibles.map(() => `$${paramIdx++}`).join(', ');
+        conditions.push(`t.responsible_user_id IN (${placeholders})`);
+        params.push(...responsibles.map(id => parseInt(id)));
+      }
+
+      const sql = `
+        SELECT 
+          t.id AS ticket_id,
+          t.tn,
+          t.title,
+          tt.name AS type_name,
+          ts.name AS state_name,
+          tst.name AS state_type_name,
+          q.name AS queue_name,
+          COALESCE(u.first_name || ' ' || u.last_name, u.login) AS owner_name,
+          COALESCE(ru.first_name || ' ' || ru.last_name, ru.login) AS responsible_name,
+          t.create_time,
+          t.change_time
+        FROM ticket t
+        LEFT JOIN ticket_type tt ON t.type_id = tt.id
+        LEFT JOIN ticket_state ts ON t.ticket_state_id = ts.id
+        LEFT JOIN ticket_state_type tst ON ts.type_id = tst.id
+        LEFT JOIN queue q ON t.queue_id = q.id
+        LEFT JOIN users u ON t.user_id = u.id
+        LEFT JOIN users ru ON t.responsible_user_id = ru.id
+        WHERE ${conditions.join(' AND ')}
+        ORDER BY t.create_time DESC
+      `;
+
+      const result = await pool.query(sql, params);
+
+      const rows = result.rows.map(t => {
+        const isClosed = t.state_type_name && (
+          t.state_type_name.toLowerCase().includes('closed') ||
+          t.state_name.toLowerCase().includes('closed') ||
+          t.state_name.toLowerCase().includes('chiuso') ||
+          t.state_name.toLowerCase().includes('chiusa')
+        );
+        const closureDate = isClosed ? t.change_time : '';
+        return {
+          'Origine della serie': line.name,
+          'ID Ticket': t.ticket_id,
+          'Numero (TN)': t.tn,
+          'Oggetto': t.title || '',
+          'Tipo': t.type_name || '',
+          'Stato': t.state_name || '',
+          'Coda': t.queue_name || '',
+          'Owner': t.owner_name || '',
+          'Responsabile': t.responsible_name || '',
+          'Data di Creazione': t.create_time,
+          'Data di Chiusura': closureDate
+        };
+      });
+
+      allRows.push(...rows);
+
+      const ws = XLSX.utils.json_to_sheet(rows);
+      const cleanName = line.name.replace(/[\\\/\?\*\:\[\]]/g, '').slice(0, 30);
+      XLSX.utils.book_append_sheet(wb, ws, cleanName || `Serie ${line.id}`);
+    }
+
+    if (allRows.length > 0) {
+      // Sort combined rows by Data di Creazione descending
+      allRows.sort((a, b) => new Date(b['Data di Creazione']) - new Date(a['Data di Creazione']));
+      const wsAll = XLSX.utils.json_to_sheet(allRows);
+      wb.SheetNames.unshift('Tutte le serie');
+      wb.Sheets['Tutte le serie'] = wsAll;
+    }
+
+    const buf = XLSX.write(wb, { type: 'buffer', bookType: 'xlsx' });
+
+    res.setHeader('Content-Disposition', `attachment; filename="Andamento_Ticket_${start_date}_${end_date}.xlsx"`);
+    res.setHeader('Content-Type', 'application/vnd.openxmlformats-officedocument.spreadsheetml.sheet');
+    res.send(buf);
+  } catch (err) {
+    console.error('Error exporting excel:', err);
+    res.status(500).json({ error: err.message });
+  }
+});
+
 module.exports = router;

routes/email.js

@@ -0,0 +1,424 @@
+'use strict';
+
+const express = require('express');
+const router = express.Router();
+const pool = require('../db');
+const { db } = require('../activityDb');
+const { sendMail } = require('../utils/mailer');
+
+// Helper to get local timestamp in YYYY-MM-DD HH:mm:ss format
+function getLocalTimestamp() {
+  const d = new Date();
+  const pad = (n) => String(n).padStart(2, '0');
+  return `${d.getFullYear()}-${pad(d.getMonth() + 1)}-${pad(d.getDate())} ${pad(d.getHours())}:${pad(d.getMinutes())}:${pad(d.getSeconds())}`;
+}
+
+// ─── SIGNATURES ────────────────────────────────────────────────────────────────
+
+// GET /api/email/signatures — list signatures for a given agent
+router.get('/signatures', (req, res) => {
+  try {
+    const { agent_id } = req.query;
+    if (!agent_id) return res.status(400).json({ error: 'agent_id è obbligatorio' });
+
+    const rows = db.prepare(`
+      SELECT id, name, body_html, is_default, created_at, updated_at
+      FROM email_signatures
+      WHERE agent_id = ?
+      ORDER BY is_default DESC, name ASC
+    `).all(parseInt(agent_id, 10));
+
+    res.json(rows);
+  } catch (err) {
+    console.error('[Email] Error listing signatures:', err);
+    res.status(500).json({ error: err.message });
+  }
+});
+
+// POST /api/email/signatures — create a new signature
+router.post('/signatures', (req, res) => {
+  try {
+    const { agent_id, name, body_html, is_default = 0 } = req.body;
+    if (!agent_id || !name) return res.status(400).json({ error: 'agent_id e name sono obbligatori' });
+
+    // If new signature is default, reset others for this agent
+    if (is_default) {
+      db.prepare(`UPDATE email_signatures SET is_default = 0 WHERE agent_id = ?`).run(parseInt(agent_id, 10));
+    }
+
+    const result = db.prepare(`
+      INSERT INTO email_signatures (agent_id, name, body_html, is_default)
+      VALUES (?, ?, ?, ?)
+    `).run(parseInt(agent_id, 10), name, body_html || '', is_default ? 1 : 0);
+
+    res.json({ id: result.lastInsertRowid, agent_id, name, body_html, is_default });
+  } catch (err) {
+    console.error('[Email] Error creating signature:', err);
+    res.status(500).json({ error: err.message });
+  }
+});
+
+// PUT /api/email/signatures/:id — update a signature
+router.put('/signatures/:id', (req, res) => {
+  try {
+    const { id } = req.params;
+    const { agent_id, name, body_html, is_default } = req.body;
+
+    // If new signature is default, reset others for this agent
+    if (is_default && agent_id) {
+      db.prepare(`UPDATE email_signatures SET is_default = 0 WHERE agent_id = ?`).run(parseInt(agent_id, 10));
+    }
+
+    db.prepare(`
+      UPDATE email_signatures
+      SET name = ?, body_html = ?, is_default = ?, updated_at = strftime('%Y-%m-%dT%H:%M:%fZ', 'now')
+      WHERE id = ?
+    `).run(name, body_html || '', is_default ? 1 : 0, parseInt(id, 10));
+
+    const updated = db.prepare(`SELECT * FROM email_signatures WHERE id = ?`).get(parseInt(id, 10));
+    res.json(updated);
+  } catch (err) {
+    console.error('[Email] Error updating signature:', err);
+    res.status(500).json({ error: err.message });
+  }
+});
+
+// PATCH /api/email/signatures/:id/default — set a signature as default
+router.patch('/signatures/:id/default', (req, res) => {
+  try {
+    const { id } = req.params;
+    const { agent_id } = req.body;
+
+    if (agent_id) {
+      db.prepare(`UPDATE email_signatures SET is_default = 0 WHERE agent_id = ?`).run(parseInt(agent_id, 10));
+    }
+
+    db.prepare(`
+      UPDATE email_signatures SET is_default = 1, updated_at = strftime('%Y-%m-%dT%H:%M:%fZ', 'now')
+      WHERE id = ?
+    `).run(parseInt(id, 10));
+
+    res.json({ success: true });
+  } catch (err) {
+    console.error('[Email] Error setting default signature:', err);
+    res.status(500).json({ error: err.message });
+  }
+});
+
+// DELETE /api/email/signatures/:id — delete a signature
+router.delete('/signatures/:id', (req, res) => {
+  try {
+    const { id } = req.params;
+    db.prepare(`DELETE FROM email_signatures WHERE id = ?`).run(parseInt(id, 10));
+    res.json({ success: true });
+  } catch (err) {
+    console.error('[Email] Error deleting signature:', err);
+    res.status(500).json({ error: err.message });
+  }
+});
+
+// ─── ADDRESS GROUPS ────────────────────────────────────────────────────────────
+
+// GET /api/email/address-groups — list groups for a given agent
+router.get('/address-groups', (req, res) => {
+  try {
+    const { agent_id } = req.query;
+    if (!agent_id) return res.status(400).json({ error: 'agent_id è obbligatorio' });
+
+    const rows = db.prepare(`
+      SELECT id, name, emails, created_at, updated_at
+      FROM email_address_groups
+      WHERE agent_id = ?
+      ORDER BY name ASC
+    `).all(parseInt(agent_id, 10));
+
+    res.json(rows);
+  } catch (err) {
+    console.error('[Email] Error fetching address groups:', err);
+    res.status(500).json({ error: err.message });
+  }
+});
+
+// POST /api/email/address-groups — create a new group
+router.post('/address-groups', (req, res) => {
+  try {
+    const { agent_id, name, emails } = req.body;
+    if (!agent_id || !name || !emails) {
+      return res.status(400).json({ error: 'Campi agent_id, name e emails sono obbligatori' });
+    }
+
+    const info = db.prepare(`
+      INSERT INTO email_address_groups (agent_id, name, emails)
+      VALUES (?, ?, ?)
+    `).run(parseInt(agent_id, 10), name.trim(), emails.trim());
+
+    res.json({ id: info.lastInsertRowid, success: true });
+  } catch (err) {
+    console.error('[Email] Error creating address group:', err);
+    res.status(500).json({ error: err.message });
+  }
+});
+
+// PUT /api/email/address-groups/:id — update a group
+router.put('/address-groups/:id', (req, res) => {
+  try {
+    const { id } = req.params;
+    const { name, emails } = req.body;
+    if (!name || !emails) {
+      return res.status(400).json({ error: 'Campi name e emails sono obbligatori' });
+    }
+
+    db.prepare(`
+      UPDATE email_address_groups
+      SET name = ?, emails = ?, updated_at = strftime('%Y-%m-%dT%H:%M:%fZ', 'now')
+      WHERE id = ?
+    `).run(name.trim(), emails.trim(), parseInt(id, 10));
+
+    res.json({ success: true });
+  } catch (err) {
+    console.error('[Email] Error updating address group:', err);
+    res.status(500).json({ error: err.message });
+  }
+});
+
+// DELETE /api/email/address-groups/:id — delete a group
+router.delete('/address-groups/:id', (req, res) => {
+  try {
+    const { id } = req.params;
+    db.prepare(`DELETE FROM email_address_groups WHERE id = ?`).run(parseInt(id, 10));
+    res.json({ success: true });
+  } catch (err) {
+    console.error('[Email] Error deleting address group:', err);
+    res.status(500).json({ error: err.message });
+  }
+});
+
+// ─── SEND EMAIL ───────────────────────────────────────────────────────────────
+
+// POST /api/email/send — send an email for a ticket
+router.post('/send', async (req, res) => {
+  const {
+    ticketId,
+    to,
+    cc = [],
+    bcc = [],
+    subject: customSubject,
+    bodyHtml,
+    attachments = [],
+    inlineImages = [],
+    agentId,
+    agentName = 'Agente',
+    keepHelpdeskCopy = true,
+    inReplyTo,
+    references,
+  } = req.body;
+
+  if (!ticketId) return res.status(400).json({ error: 'ticketId è obbligatorio' });
+  if (!to || !to.length) return res.status(400).json({ error: 'Il campo "to" è obbligatorio' });
+  if (!bodyHtml) return res.status(400).json({ error: 'Il corpo della email è obbligatorio' });
+
+  try {
+    // 1. Fetch ticket number and title for subject
+    const ticketResult = await pool.query(
+      `SELECT tn, title FROM ticket WHERE id = $1`,
+      [ticketId]
+    );
+    if (!ticketResult.rows.length) return res.status(404).json({ error: 'Ticket non trovato' });
+
+    const { tn, title } = ticketResult.rows[0];
+    const subject = customSubject || `[Ticket#${tn}] Re: ${title}`;
+
+    // 2. Build BCC list (include OTRS system mailbox if keepHelpdeskCopy is true)
+    const bccList = [...bcc];
+    if (keepHelpdeskCopy) {
+      const otrsBcc = process.env.OTRS_MAIL_BCC;
+      if (otrsBcc && !bccList.includes(otrsBcc)) bccList.push(otrsBcc);
+    }
+
+    // Extract inline base64 images from bodyHtml and replace with CID references
+    const extractedInlineImages = [];
+    let processedBodyHtml = bodyHtml;
+    let cidCounter = 1;
+    processedBodyHtml = bodyHtml.replace(/src="data:([^;]+);base64,([^"]+)"/g, (match, contentType, base64Data) => {
+      let ext = 'png'; // default fallback
+      if (contentType) {
+        const parts = contentType.split('/');
+        if (parts.length === 2) {
+          ext = parts[1];
+          if (ext === 'jpeg') ext = 'jpg';
+        }
+      }
+      const cid = `inline-image-${Date.now()}-${cidCounter++}.${ext}`;
+      extractedInlineImages.push({
+        cid,
+        content: base64Data,
+        contentType
+      });
+      return `src="cid:${cid}"`;
+    });
+
+    const finalInlineImages = [...inlineImages, ...extractedInlineImages];
+
+    // Generate unique Message-ID
+    const messageId = `<${Date.now()}.${Math.random().toString(36).substring(2)}@pharmaidea.com>`;
+
+    // 3. Send via configured mailer (Graph API or SMTP)
+    const mailResult = await sendMail({ to, cc, bcc: bccList, subject, bodyHtml: processedBodyHtml, attachments, inlineImages: finalInlineImages, inReplyTo, references, messageId });
+    const finalMessageId = (mailResult && mailResult.internetMessageId) || messageId;
+
+    // 4. Log article in OTRS ticket via DB as a standard Email article
+    try {
+      const now = Math.floor(Date.now() / 1000);
+      const agentLoginResult = agentId
+        ? await pool.query(`SELECT login FROM users WHERE id = $1`, [agentId])
+        : null;
+      const agentLogin = agentLoginResult?.rows[0]?.login || 'system';
+
+      // Query email from user_preferences for agent
+      let agentEmail = '';
+      if (agentId) {
+        const prefRes = await pool.query(
+          `SELECT preferences_value FROM user_preferences WHERE user_id = $1 AND preferences_key = 'UserEmail'`,
+          [agentId]
+        );
+        if (prefRes.rows.length > 0) {
+          agentEmail = prefRes.rows[0].preferences_value || '';
+        }
+      }
+      const aFrom = agentEmail ? `"${agentLogin}" <${agentEmail}>` : `"${agentLogin}" <${process.env.AZURE_MAIL_SENDER || process.env.SMTP_FROM || 'helpdesk@example.com'}>`;
+
+      const toList = to.join(', ');
+
+      const localNow = getLocalTimestamp();
+
+      // Insert article via DB metadata (Email channel=1, Visible to customer=1)
+      const artInsert = await pool.query(`
+        INSERT INTO article (
+          ticket_id, article_sender_type_id, communication_channel_id,
+          is_visible_for_customer, create_time, create_by, change_time, change_by
+        ) VALUES (
+          $1, 1, 1, 1, $3, $2, $3, $2
+        ) RETURNING id`,
+        [ticketId, agentId || 1, localNow]
+      );
+
+      const articleId = artInsert.rows[0]?.id;
+
+      if (articleId) {
+        // Write standard HTML MIME data
+        await pool.query(`
+          INSERT INTO article_data_mime (article_id, a_from, a_to, a_cc, a_bcc, a_subject, a_body, a_content_type, a_message_id, incoming_time, create_time, create_by, change_time, change_by)
+          VALUES ($1, $2, $3, $4, $5, $6, $7, 'text/html; charset=utf-8', $8, $9, $11, $10, $11, $10)`,
+          [articleId, aFrom, toList, cc.join(', '), bccList.join(', '), subject, processedBodyHtml, finalMessageId, now, agentId || 1, localNow]
+        );
+
+        // Helper to strip HTML tags
+        const stripHtml = (html) => {
+          if (!html) return '';
+          return html.replace(/<[^>]*>/g, ' ').replace(/\s+/g, ' ').trim();
+        };
+
+        // Helper to clean search index values
+        const cleanSearchValue = (str) => {
+          if (!str) return '';
+          return str.toLowerCase()
+            .replace(/[^\w\s@.+-]/g, ' ')
+            .replace(/\s+/g, ' ')
+            .trim();
+        };
+
+        const plainBody = stripHtml(processedBodyHtml);
+
+        // 1. Write standard plain text version for client fallbacks
+        await pool.query(`
+          INSERT INTO article_data_mime_plain (article_id, body, create_time, create_by, change_time, change_by)
+          VALUES ($1, $2, $3, $4, $3, $4)`,
+          [articleId, plainBody, localNow, agentId || 1]
+        );
+
+        // 2. Populate OTRS fulltext search index (article_search_index)
+        const indexRows = [
+          { key: 'MIMEBase_From', val: aFrom },
+          { key: 'MIMEBase_To', val: toList },
+          { key: 'MIMEBase_Subject', val: subject },
+          { key: 'MIMEBase_Body', val: plainBody }
+        ];
+        if (cc && cc.length) {
+          indexRows.push({ key: 'MIMEBase_Cc', val: cc.join(', ') });
+        }
+
+        for (const row of indexRows) {
+          if (row.val) {
+            await pool.query(`
+              INSERT INTO article_search_index (ticket_id, article_id, article_key, article_value)
+              VALUES ($1, $2, $3, $4)`,
+              [ticketId, articleId, row.key, cleanSearchValue(row.val)]
+            );
+          }
+        }
+
+        // 3. Write attachments (the special 'file-1' HTML body, normal ones, and inline images) to article_data_mime_attachment
+        const allAtts = [
+          {
+            filename: 'file-1',
+            contentType: 'text/html; charset="utf-8"',
+            content: Buffer.from(processedBodyHtml).toString('base64'),
+            disposition: '',
+            contentId: null
+          },
+          ...attachments.map(a => ({
+            filename: a.filename,
+            contentType: a.contentType || 'application/octet-stream',
+            content: a.content, // base64
+            disposition: 'attachment',
+            contentId: null
+          })),
+          ...extractedInlineImages.map(img => ({
+            filename: img.cid,
+            contentType: img.contentType || 'image/png',
+            content: img.content, // base64
+            disposition: 'inline',
+            contentId: `<${img.cid}>`
+          }))
+        ];
+
+        for (const att of allAtts) {
+          try {
+            const byteSize = Buffer.from(att.content, 'base64').length;
+            await pool.query(`
+              INSERT INTO article_data_mime_attachment (
+                article_id, filename, content_size, content_type,
+                content_id, disposition, content,
+                create_time, create_by, change_time, change_by
+              ) VALUES ($1, $2, $3, $4, $5, $6, $7, $9, $8, $9, $8)`,
+              [
+                articleId,
+                att.filename,
+                byteSize,
+                att.contentType,
+                att.contentId,
+                att.disposition,
+                att.content, // base64 text directly
+                agentId || 1,
+                localNow
+              ]
+            );
+          } catch (attErr) {
+            console.warn('[Email] Allegato non inserito:', attErr.message);
+          }
+        }
+      }
+    } catch (noteErr) {
+      console.warn('[Email] Articolo OTRS non inserito a database o non indicizzato (non bloccante):', noteErr.message);
+    }
+
+    console.log(`[Email] ✅ Email inviata per ticket #${tn} a: ${to.join(', ')}`);
+    res.json({ success: true, subject, to });
+
+  } catch (err) {
+    console.error('[Email] ❌ Errore invio email:', err.message);
+    res.status(500).json({ error: err.message });
+  }
+});
+
+module.exports = router;

routes/groups.js

@@ -0,0 +1,328 @@
+const express = require('express');
+const router = express.Router();
+const pool = require('../db');
+const { db, logAttivita } = require('../activityDb');
+
+// Helper to fetch details of a list of tickets from OTRS DB
+async function fetchTicketsDetails(ticketIds) {
+  if (!ticketIds || ticketIds.length === 0) return [];
+  try {
+    const placeholders = ticketIds.map((_, i) => `$${i + 1}`).join(', ');
+    const query = `
+      SELECT
+        t.id, t.tn, t.title,
+        t.queue_id, q.name AS queue_name,
+        t.ticket_state_id, ts.name AS state_name, tst.name AS state_type,
+        t.ticket_priority_id, tp.name AS priority_name,
+        t.user_id, u.first_name AS owner_first, u.last_name AS owner_last, u.login AS owner_login
+      FROM ticket t
+      JOIN queue q ON t.queue_id = q.id
+      JOIN ticket_state ts ON t.ticket_state_id = ts.id
+      JOIN ticket_state_type tst ON ts.type_id = tst.id
+      JOIN ticket_priority tp ON t.ticket_priority_id = tp.id
+      LEFT JOIN users u ON t.user_id = u.id
+      WHERE t.id IN (${placeholders})
+    `;
+    const res = await pool.query(query, ticketIds);
+    return res.rows;
+  } catch (err) {
+    console.error('Error fetching ticket details from OTRS DB:', err);
+    return [];
+  }
+}
+
+// GET /api/groups - List all groups with member counts
+router.get('/', (req, res) => {
+  try {
+    // Ensure default group exists
+    const defaultGroup = db.prepare('SELECT id FROM ticket_groups WHERE UPPER(nome) = ?').get('CHIUDI A FINE GIORNATA');
+    if (!defaultGroup) {
+      db.prepare(`
+        INSERT INTO ticket_groups (nome, descrizione)
+        VALUES (?, ?)
+      `).run('CHIUDI A FINE GIORNATA', 'I ticket in questo gruppo verranno chiusi automaticamente alla consuntivazione di fine giornata');
+    }
+
+    const groups = db.prepare(`
+      SELECT g.*, 
+        (SELECT COUNT(*) FROM ticket_group_members WHERE group_id = g.id) AS member_count
+      FROM ticket_groups g
+      ORDER BY CASE WHEN UPPER(g.nome) = 'CHIUDI A FINE GIORNATA' THEN 1 ELSE 0 END ASC, g.nome ASC
+    `).all();
+
+    res.json(groups);
+  } catch (err) {
+    res.status(500).json({ error: 'Errore nel recupero dei gruppi', message: err.message });
+  }
+});
+
+// GET /api/groups/by-ticket/:ticket_id - Get groups associated to a specific ticket
+router.get('/by-ticket/:ticket_id', (req, res) => {
+  try {
+    const { ticket_id } = req.params;
+    const ticketIdNum = parseInt(ticket_id, 10);
+    if (isNaN(ticketIdNum)) {
+      return res.status(400).json({ error: 'ID ticket non valido' });
+    }
+
+    const asMaster = db.prepare('SELECT id, nome, descrizione FROM ticket_groups WHERE master_ticket_id = ?').all(ticketIdNum);
+    const asMember = db.prepare(`
+      SELECT g.id, g.nome, g.descrizione 
+      FROM ticket_groups g
+      JOIN ticket_group_members m ON g.id = m.group_id
+      WHERE m.ticket_id = ?
+    `).all(ticketIdNum);
+
+    res.json({ asMaster, asMember });
+  } catch (err) {
+    res.status(500).json({ error: 'Errore nel recupero dei gruppi del ticket', message: err.message });
+  }
+});
+
+// POST /api/groups - Create a new group
+router.post('/', (req, res) => {
+  try {
+    const { nome, descrizione, master_ticket_id } = req.body;
+    if (!nome) {
+      return res.status(400).json({ error: 'Il nome del gruppo è obbligatorio' });
+    }
+
+    const masterId = master_ticket_id ? parseInt(master_ticket_id, 10) : null;
+    
+    const info = db.prepare(`
+      INSERT INTO ticket_groups (nome, descrizione, master_ticket_id)
+      VALUES (?, ?, ?)
+    `).run(nome, descrizione || '', masterId);
+
+    res.json({ id: info.lastInsertRowid, nome, descrizione, master_ticket_id: masterId });
+  } catch (err) {
+    res.status(500).json({ error: 'Errore nella creazione del gruppo', message: err.message });
+  }
+});
+
+// GET /api/groups/:id - Detail of a single group
+router.get('/:id', async (req, res) => {
+  try {
+    const { id } = req.params;
+    const group = db.prepare('SELECT * FROM ticket_groups WHERE id = ?').get(id);
+    if (!group) {
+      return res.status(404).json({ error: 'Gruppo non trovato' });
+    }
+
+    // Get members list
+    const memberRows = db.prepare('SELECT ticket_id FROM ticket_group_members WHERE group_id = ?').all(id);
+    const memberIds = memberRows.map(r => r.ticket_id);
+
+    // Fetch details of master and member tickets from OTRS
+    let masterTicket = null;
+    if (group.master_ticket_id) {
+      const details = await fetchTicketsDetails([group.master_ticket_id]);
+      if (details.length > 0) {
+        masterTicket = details[0];
+      }
+    }
+
+    let memberTickets = [];
+    if (memberIds.length > 0) {
+      memberTickets = await fetchTicketsDetails(memberIds);
+    }
+
+    res.json({
+      group,
+      masterTicket,
+      memberTickets
+    });
+  } catch (err) {
+    res.status(500).json({ error: 'Errore nel recupero dei dettagli del gruppo', message: err.message });
+  }
+});
+
+// PUT /api/groups/:id - Update group info
+router.put('/:id', (req, res) => {
+  try {
+    const { id } = req.params;
+    const { nome, descrizione, master_ticket_id } = req.body;
+    if (!nome) {
+      return res.status(400).json({ error: 'Il nome del gruppo è obbligatorio' });
+    }
+
+    const masterId = master_ticket_id ? parseInt(master_ticket_id, 10) : null;
+
+    const info = db.prepare(`
+      UPDATE ticket_groups
+      SET nome = ?, descrizione = ?, master_ticket_id = ?
+      WHERE id = ?
+    `).run(nome, descrizione || '', masterId, id);
+
+    if (info.changes === 0) {
+      return res.status(404).json({ error: 'Gruppo non trovato o nessuna modifica' });
+    }
+
+    res.json({ id: parseInt(id, 10), nome, descrizione, master_ticket_id: masterId });
+  } catch (err) {
+    res.status(500).json({ error: 'Errore nell\'aggiornamento del gruppo', message: err.message });
+  }
+});
+
+// DELETE /api/groups/:id - Delete group
+router.delete('/:id', (req, res) => {
+  try {
+    const { id } = req.params;
+    const info = db.prepare('DELETE FROM ticket_groups WHERE id = ?').run(id);
+    if (info.changes === 0) {
+      return res.status(404).json({ error: 'Gruppo non trovato' });
+    }
+    res.json({ success: true, message: 'Gruppo eliminato con successo' });
+  } catch (err) {
+    res.status(500).json({ error: 'Errore nella cancellazione del gruppo', message: err.message });
+  }
+});
+
+// POST /api/groups/:id/tickets - Add ticket(s) to group
+router.post('/:id/tickets', async (req, res) => {
+  try {
+    const { id } = req.params;
+    const { ticket_identifier } = req.body; // Can be ticket ID or ticket number (tn)
+    if (!ticket_identifier) {
+      return res.status(400).json({ error: 'Identificativo ticket obbligatorio' });
+    }
+
+    const cleanIdentifier = String(ticket_identifier).trim();
+    let queryTicketSql;
+    let queryParams;
+
+    if (/^\d+$/.test(cleanIdentifier)) {
+      // It's a number - check if it matches id or tn
+      queryTicketSql = 'SELECT id, tn, title FROM ticket WHERE id = $1 OR tn = $2';
+      queryParams = [parseInt(cleanIdentifier, 10), cleanIdentifier];
+    } else {
+      // Check tn
+      queryTicketSql = 'SELECT id, tn, title FROM ticket WHERE tn = $1';
+      queryParams = [cleanIdentifier];
+    }
+
+    const otrsRes = await pool.query(queryTicketSql, queryParams);
+    if (otrsRes.rows.length === 0) {
+      return res.status(404).json({ error: `Ticket con identificativo '${cleanIdentifier}' non trovato` });
+    }
+
+    const ticket = otrsRes.rows[0];
+
+    // Check if group exists
+    const group = db.prepare('SELECT id FROM ticket_groups WHERE id = ?').get(id);
+    if (!group) {
+      return res.status(404).json({ error: 'Gruppo non trovato' });
+    }
+
+    // Insert to membership
+    try {
+      db.prepare(`
+        INSERT INTO ticket_group_members (group_id, ticket_id)
+        VALUES (?, ?)
+      `).run(id, ticket.id);
+    } catch (dbErr) {
+      if (dbErr.code === 'SQLITE_CONSTRAINT_PRIMARYKEY') {
+        return res.status(409).json({ error: 'Il ticket appartiene già a questo gruppo' });
+      }
+      throw dbErr;
+    }
+
+    res.json({ success: true, ticket });
+  } catch (err) {
+    res.status(500).json({ error: 'Errore nell\'associazione del ticket', message: err.message });
+  }
+});
+
+// DELETE /api/groups/:id/tickets/:ticket_id - Remove ticket from group
+router.delete('/:id/tickets/:ticket_id', (req, res) => {
+  try {
+    const { id, ticket_id } = req.params;
+    const info = db.prepare('DELETE FROM ticket_group_members WHERE group_id = ? AND ticket_id = ?').run(id, ticket_id);
+    if (info.changes === 0) {
+      return res.status(404).json({ error: 'Associazione non trovata' });
+    }
+    res.json({ success: true, message: 'Ticket rimosso dal gruppo' });
+  } catch (err) {
+    res.status(500).json({ error: 'Errore nella rimozione del ticket', message: err.message });
+  }
+});
+// POST /api/groups/close-end-of-day - Close all tickets in 'CHIUDI A FINE GIORNATA' group
+router.post('/close-end-of-day', async (req, res) => {
+  try {
+    const operatorId = parseInt(req.headers['x-agent-id'] || '1', 10);
+    
+    // Find default group 'CHIUDI A FINE GIORNATA'
+    const closeGroup = db.prepare('SELECT id FROM ticket_groups WHERE UPPER(nome) = ?').get('CHIUDI A FINE GIORNATA');
+    if (!closeGroup) {
+      return res.status(404).json({ error: 'Gruppo "CHIUDI A FINE GIORNATA" non trovato' });
+    }
+
+    const groupMembers = db.prepare('SELECT ticket_id FROM ticket_group_members WHERE group_id = ?').all(closeGroup.id);
+    if (groupMembers.length === 0) {
+      return res.json({ success: true, count: 0, message: 'Nessun ticket presente nel gruppo "CHIUDI A FINE GIORNATA"' });
+    }
+
+    const groupTicketIds = groupMembers.map(m => m.ticket_id);
+    const placeholders = groupTicketIds.map((_, i) => `$${i + 1}`).join(', ');
+
+    // Get open tickets in group (not already in a closed state)
+    const openTicketsQuery = `
+      SELECT t.id
+      FROM ticket t
+      JOIN ticket_state ts ON t.ticket_state_id = ts.id
+      JOIN ticket_state_type tst ON ts.type_id = tst.id
+      WHERE t.id IN (${placeholders})
+        AND LOWER(tst.name) NOT LIKE '%closed%'
+    `;
+    const openRes = await pool.query(openTicketsQuery, groupTicketIds);
+    const openTicketIds = openRes.rows.map(r => r.id);
+
+    if (openTicketIds.length === 0) {
+      return res.json({ success: true, count: 0, message: 'Tutti i ticket nel gruppo "CHIUDI A FINE GIORNATA" risultano già chiusi' });
+    }
+
+    // Resolve closed state ID (closed successful / closed fallback)
+    const closedStateRes = await pool.query(
+      `SELECT id FROM ticket_state WHERE name = 'closed successful' OR name = 'chiuso con successo' LIMIT 1`
+    );
+    let stateId;
+    if (closedStateRes.rows.length > 0) {
+      stateId = closedStateRes.rows[0].id;
+    } else {
+      const fallbackRes = await pool.query(
+        `SELECT ts.id FROM ticket_state ts JOIN ticket_state_type tst ON ts.type_id = tst.id WHERE tst.name = 'closed' LIMIT 1`
+      );
+      stateId = fallbackRes.rows[0]?.id || 2;
+    }
+
+    const updatePlaceholders = openTicketIds.map((_, i) => `$${i + 1}`).join(', ');
+    const updateQuery = `
+      UPDATE ticket 
+      SET ticket_state_id = $${openTicketIds.length + 1},
+          ticket_lock_id = 1,
+          change_time = NOW(),
+          change_by = $${openTicketIds.length + 2}
+      WHERE id IN (${updatePlaceholders})
+    `;
+    await pool.query(updateQuery, [...openTicketIds, stateId, operatorId]);
+
+    // Log activity
+    logAttivita({
+      agente_id: operatorId,
+      titolo_azione: 'Chiusura ticket gruppo CHIUDI A FINE GIORNATA',
+      azione: { closed_count: openTicketIds.length, ticket_ids: openTicketIds },
+      esito: 'successo',
+    });
+
+    res.json({
+      success: true,
+      count: openTicketIds.length,
+      message: `${openTicketIds.length} ticket del gruppo "CHIUDI A FINE GIORNATA" chius${openTicketIds.length === 1 ? 'o' : 'i'} con successo!`
+    });
+  } catch (err) {
+    console.error('Errore nella chiusura ticket fine giornata:', err);
+    res.status(500).json({ error: 'Errore nella chiusura ticket', message: err.message });
+  }
+});
+
+module.exports = router;

routes/lookups.js

@@ -1,6 +1,23 @@
 const express = require('express');
 const router = express.Router();
 const pool = require('../db');
+const { db } = require('../activityDb');
+
+// Ensure SQLite tables for customer user cache exist in internal.db
+db.exec(`
+  CREATE TABLE IF NOT EXISTS customer_user_cache (
+    login         TEXT PRIMARY KEY,
+    email         TEXT,
+    first_name    TEXT,
+    last_name     TEXT,
+    customer_id   TEXT,
+    phone         TEXT
+  );
+  CREATE TABLE IF NOT EXISTS sync_status (
+    key   TEXT PRIMARY KEY,
+    val   TEXT
+  );
+`);
 
 // Helper for OTRS CE GenericInterface REST API calls
 async function otrsRequest(method, path, bodyData = {}) {
@@ -19,7 +36,7 @@ async function otrsRequest(method, path, bodyData = {}) {
   };
 
   const controller = new AbortController();
-  const timeoutId = setTimeout(() => controller.abort(), 6000);
+  const timeoutId = setTimeout(() => controller.abort(), 15000);
 
   try {
     const response = await fetch(url, {
@@ -34,11 +51,15 @@ async function otrsRequest(method, path, bodyData = {}) {
       const errorText = await response.text();
       throw new Error(`OTRS REST API error (${response.status}): ${errorText}`);
     }
-    return await response.json();
+    const result = await response.json();
+    if (result && result.Error) {
+      throw new Error(`OTRS API Error: ${result.Error.ErrorMessage} (${result.Error.ErrorCode})`);
+    }
+    return result;
   } catch (err) {
     clearTimeout(timeoutId);
     if (err.name === 'AbortError') {
-      throw new Error('OTRS REST API request timed out (6s limit exceeded)');
+      throw new Error('OTRS REST API request timed out (15s limit exceeded)');
     }
     throw err;
   }
@@ -111,10 +132,26 @@ router.get('/users', async (req, res) => {
 });
 
 // GET /api/config — Application config
-router.get('/config', (req, res) => {
+router.get('/config', async (req, res) => {
+  const agentId = parseInt(req.headers['x-agent-id'], 10) || 1;
+  let agentEmail = '';
+  try {
+    const prefRes = await pool.query(
+      `SELECT preferences_value FROM user_preferences WHERE user_id = $1 AND preferences_key = 'UserEmail'`,
+      [agentId]
+    );
+    if (prefRes.rows.length > 0) {
+      agentEmail = prefRes.rows[0].preferences_value || '';
+    }
+  } catch (_) {}
+
   res.json({
     defaultAgentLogin: process.env.OTRS_API_USER || '',
-    dailyTargetTime: parseInt(process.env.DAILY_TARGET_TIME, 10) || 480
+    dailyTargetTime: parseInt(process.env.DAILY_TARGET_TIME, 10) || 480,
+    phraseThreshold: parseInt(process.env.PHRASE_THRESHOLD, 10) || 70,
+    autoTimeMinHour: process.env.AUTO_TIME_MIN_HOUR || '18:00',
+    helpdeskEmail: process.env.OTRS_MAIL_BCC || '',
+    agentEmail: agentEmail
   });
 });
 
@@ -168,10 +205,46 @@ router.get('/lock-types', async (req, res) => {
 // GET /api/customer-companies/search — Search customer companies
 router.get('/customer-companies/search', async (req, res) => {
   try {
-    const { q } = req.query;
+    const { q = '' } = req.query;
+
+    // 1. Fetch from local SQLite LDAP cache
+    let localRows = [];
+    try {
       if (!q) {
-      return res.json([]);
+        localRows = db.prepare(`
+          SELECT DISTINCT customer_id AS customer_id, customer_id AS name
+          FROM customer_user_cache
+          WHERE customer_id IS NOT NULL AND customer_id != ''
+          ORDER BY customer_id
+          LIMIT 500
+        `).all();
+      } else {
+        const searchTerm = `%${q}%`;
+        localRows = db.prepare(`
+          SELECT DISTINCT customer_id AS customer_id, customer_id AS name
+          FROM customer_user_cache
+          WHERE customer_id IS NOT NULL AND customer_id != '' AND customer_id LIKE ?
+          ORDER BY customer_id
+          LIMIT 500
+        `).all(searchTerm);
       }
+    } catch (e) {
+      console.warn('Failed to query local customer cache:', e.message);
+    }
+
+    // 2. Fetch from OTRS Postgres DB
+    let dbRows = [];
+    try {
+      if (!q) {
+        const result = await pool.query(
+          `SELECT customer_id, name
+           FROM customer_company
+           WHERE valid_id = 1
+           ORDER BY name
+           LIMIT 500`
+        );
+        dbRows = result.rows;
+      } else {
         const searchTerm = `%${q}%`;
         const result = await pool.query(
           `SELECT customer_id, name
@@ -181,21 +254,228 @@ router.get('/customer-companies/search', async (req, res) => {
              name ILIKE $1
            )
            ORDER BY name
-       LIMIT 20`,
+           LIMIT 500`,
           [searchTerm]
         );
-    res.json(result.rows);
+        dbRows = result.rows;
+      }
+    } catch (e) {
+      console.warn('Failed to query OTRS customer_company table:', e.message);
+    }
+
+    // 3. Merge results and remove duplicates by customer_id
+    const seen = new Set();
+    const merged = [];
+
+    // Prioritize OTRS database rows (which might have better names)
+    for (const row of dbRows) {
+      const cid = String(row.customer_id).trim();
+      if (cid && !seen.has(cid.toLowerCase())) {
+        seen.add(cid.toLowerCase());
+        merged.push({ customer_id: cid, name: row.name || cid });
+      }
+    }
+
+    // Add local LDAP rows
+    for (const row of localRows) {
+      const cid = String(row.customer_id).trim();
+      if (cid && !seen.has(cid.toLowerCase())) {
+        seen.add(cid.toLowerCase());
+        merged.push({ customer_id: cid, name: row.name || cid });
+      }
+    }
+
+    // Sort alphabetically by name
+    merged.sort((a, b) => a.name.localeCompare(b.name, 'it', { sensitivity: 'base' }));
+
+    res.json(merged.slice(0, 500));
   } catch (err) {
     console.error('Error searching customer companies:', err);
     res.status(500).json({ error: err.message });
   }
 });
 
-// GET /api/customer-users/search — Search customer users (always from local DB)
+// GET /api/customer-users/search — Search customer users (supports LDAP via REST, fallbacks to DB)
 router.get('/customer-users/search', async (req, res) => {
-  try {
   const { q = '', customer_company_id } = req.query;
 
+  // If q is empty, we return a merged list for populating filter dropdowns
+  if (!q) {
+    let localRows = [];
+    try {
+      if (customer_company_id) {
+        localRows = db.prepare(`
+          SELECT login, email, first_name, last_name, customer_id
+          FROM customer_user_cache
+          WHERE customer_id = ?
+          ORDER BY last_name, first_name
+          LIMIT 1000
+        `).all(customer_company_id);
+      } else {
+        localRows = db.prepare(`
+          SELECT login, email, first_name, last_name, customer_id
+          FROM customer_user_cache
+          ORDER BY last_name, first_name
+          LIMIT 1000
+        `).all();
+      }
+    } catch (e) {
+      console.warn('Failed to query local customer user cache:', e.message);
+    }
+
+    let dbRows = [];
+    try {
+      let queryText = `
+        SELECT login, email, first_name, last_name, customer_id
+        FROM customer_user
+        WHERE valid_id = 1
+      `;
+      let queryParams = [];
+      if (customer_company_id) {
+        queryText += ` AND customer_id = $1`;
+        queryParams.push(customer_company_id);
+      }
+      queryText += ` ORDER BY last_name, first_name LIMIT 1000`;
+      
+      const result = await pool.query(queryText, queryParams);
+      dbRows = result.rows;
+    } catch (e) {
+      console.warn('Failed to query OTRS customer_user table:', e.message);
+    }
+
+    // Merge and deduplicate by login
+    const seen = new Set();
+    const merged = [];
+
+    for (const row of dbRows) {
+      const login = String(row.login).trim();
+      if (login && !seen.has(login.toLowerCase())) {
+        seen.add(login.toLowerCase());
+        merged.push({
+          login,
+          email: row.email || '',
+          first_name: row.first_name || '',
+          last_name: row.last_name || '',
+          customer_id: row.customer_id || ''
+        });
+      }
+    }
+
+    for (const row of localRows) {
+      const login = String(row.login).trim();
+      if (login && !seen.has(login.toLowerCase())) {
+        seen.add(login.toLowerCase());
+        merged.push({
+          login,
+          email: row.email || '',
+          first_name: row.first_name || '',
+          last_name: row.last_name || '',
+          customer_id: row.customer_id || ''
+        });
+      }
+    }
+
+    // Sort alphabetically by last name, first name
+    merged.sort((a, b) => {
+      const nameA = `${a.last_name} ${a.first_name}`.trim();
+      const nameB = `${b.last_name} ${b.first_name}`.trim();
+      return nameA.localeCompare(nameB, 'it', { sensitivity: 'base' });
+    });
+
+    return res.json(merged.slice(0, 1000));
+  }
+
+  // 1. Try to search via OTRS GenericInterface REST API if configured
+  if (process.env.OTRS_API_URL && process.env.OTRS_API_USER) {
+    try {
+      // Query the local SQLite cache table first
+      const searchTerm = q ? `%${q}%` : '%';
+      let rows;
+      if (customer_company_id) {
+        rows = db.prepare(`
+          SELECT login, email, first_name, last_name, customer_id
+          FROM customer_user_cache
+          WHERE customer_id = ? AND (
+            login LIKE ? OR
+            email LIKE ? OR
+            first_name LIKE ? OR
+            last_name LIKE ?
+          )
+          ORDER BY last_name, first_name
+          LIMIT 20
+        `).all(customer_company_id, searchTerm, searchTerm, searchTerm, searchTerm);
+      } else {
+        rows = db.prepare(`
+          SELECT login, email, first_name, last_name, customer_id
+          FROM customer_user_cache
+          WHERE login LIKE ? OR
+                email LIKE ? OR
+                first_name LIKE ? OR
+                last_name LIKE ?
+          ORDER BY last_name, first_name
+          LIMIT 20
+        `).all(searchTerm, searchTerm, searchTerm, searchTerm);
+      }
+
+      if (rows.length > 0) {
+        return res.json(rows);
+      }
+    } catch (dbErr) {
+      console.warn('[LDAP Cache Search] SQLite query failed, falling back to live API:', dbErr.message);
+    }
+
+    // Fallback to live API search if cache is not yet populated
+    try {
+      const searchPattern = q ? `*${q}*` : '*';
+      const searchPayload = {
+        Search: searchPattern,
+        Valid: 1
+      };
+      if (customer_company_id) {
+        searchPayload.CustomerID = customer_company_id;
+      }
+
+      const searchResult = await otrsRequest('POST', '/CustomerUserSearch', searchPayload);
+      
+      const searchData = (searchResult && searchResult.Data) || searchResult;
+      if (searchData && searchData.CustomerUserID) {
+        let logins = searchData.CustomerUserID;
+        if (!Array.isArray(logins)) {
+          logins = [logins];
+        }
+        logins = logins.slice(0, 20); // limit to 20 results
+        
+        // Fetch details for each login in parallel
+        const detailsPromises = logins.map(async (login) => {
+          try {
+            const getResult = await otrsRequest('POST', '/CustomerUserGet', { UserLogin: login });
+            const getData = (getResult && getResult.Data) || getResult;
+            if (getData && getData.CustomerUser) {
+              const u = getData.CustomerUser;
+              return {
+                login: u.UserLogin,
+                email: u.UserEmail || '',
+                first_name: u.UserFirstname || '',
+                last_name: u.UserLastname || '',
+                customer_id: u.UserCustomerID || ''
+              };
+            }
+          } catch (getErr) {
+            console.warn(`Failed to fetch details for customer user ${login}:`, getErr.message);
+          }
+          return null;
+        });
+
+        const users = (await Promise.all(detailsPromises)).filter(u => u !== null);
+        return res.json(users);
+      }
+    } catch (restErr) {
+      console.warn('Failed to search customer users via REST API, falling back to database query:', restErr.message);
+    }
+  }
+
+  // 2. Fallback to local DB query
+  try {
     let queryText;
     let queryParams;
     if (q) {
@@ -302,4 +582,130 @@ router.get('/states/search', async (req, res) => {
   }
 });
 
+// Helper function to sync customer users from LDAP (OTRS API) into SQLite cache
+async function syncCustomerUsers() {
+  if (!process.env.OTRS_API_URL || !process.env.OTRS_API_USER) {
+    console.log('[LDAP Sync] OTRS API not configured, skipping customer user sync.');
+    return 0;
+  }
+
+  console.log('[LDAP Sync] Starting customer user synchronization...');
+  try {
+    const searchResult = await otrsRequest('POST', '/CustomerUserSearch', { Search: '*', Valid: 1 });
+    const searchData = (searchResult && searchResult.Data) || searchResult;
+    if (!searchData || !searchData.CustomerUserID) {
+      console.log('[LDAP Sync] No customer users found to sync.');
+      return 0;
+    }
+
+    let logins = searchData.CustomerUserID;
+    if (!Array.isArray(logins)) {
+      logins = [logins];
+    }
+
+    console.log(`[LDAP Sync] Found ${logins.length} customer users. Fetching details...`);
+
+    const delay = ms => new Promise(resolve => setTimeout(resolve, ms));
+    
+    // Prepare SQLite insert statement with upsert logic
+    const upsertStmt = db.prepare(`
+      INSERT INTO customer_user_cache (login, email, first_name, last_name, customer_id, phone)
+      VALUES (?, ?, ?, ?, ?, ?)
+      ON CONFLICT(login) DO UPDATE SET
+        email=excluded.email,
+        first_name=excluded.first_name,
+        last_name=excluded.last_name,
+        customer_id=excluded.customer_id,
+        phone=excluded.phone
+    `);
+
+    let syncCount = 0;
+    // Fetch details in batches of 3 to avoid overloading the OTRS CGI server
+    const batchSize = 3;
+    for (let i = 0; i < logins.length; i += batchSize) {
+      const batchLogins = logins.slice(i, i + batchSize);
+      await Promise.all(batchLogins.map(async (login) => {
+        let retries = 2;
+        while (retries >= 0) {
+          try {
+            const getResult = await otrsRequest('POST', '/CustomerUserGet', { UserLogin: login });
+            const getData = (getResult && getResult.Data) || getResult;
+            if (getData && getData.CustomerUser) {
+              const u = getData.CustomerUser;
+              
+              // Run insertion in SQLite cache table
+              upsertStmt.run(
+                u.UserLogin,
+                u.UserEmail || '',
+                u.UserFirstname || '',
+                u.UserLastname || '',
+                u.UserCustomerID || '',
+                u.UserPhone || ''
+              );
+              syncCount++;
+            }
+            break; // Success, break retry loop
+          } catch (getErr) {
+            if (retries === 0) {
+              console.warn(`[LDAP Sync] Failed to sync customer user ${login} after retries:`, getErr.message);
+            } else {
+              await delay(200); // Wait 200ms before retrying
+            }
+            retries--;
+          }
+        }
+      }));
+      // Add a small delay between batches
+      await delay(50);
+    }
+
+    // Update last sync timestamp in SQLite sync_status table
+    db.prepare(`
+      INSERT INTO sync_status (key, val)
+      VALUES ('last_ldap_sync_time', ?)
+      ON CONFLICT(key) DO UPDATE SET val=excluded.val
+    `).run(new Date().toISOString());
+
+    console.log(`[LDAP Sync] Completed. Synced ${syncCount} users to SQLite customer_user_cache.`);
+    return syncCount;
+  } catch (err) {
+    console.error('[LDAP Sync] Error during customer user sync:', err);
+    throw err;
+  }
+}
+
+// POST /api/customer-users/sync — Sync customer users from LDAP
+router.post('/customer-users/sync', async (req, res) => {
+  try {
+    const count = await syncCustomerUsers();
+    res.json({ message: `Sincronizzazione completata! ${count} utenti sincronizzati.`, count });
+  } catch (err) {
+    console.warn('[LDAP Sync] Sincronizzazione non riuscita:', err.message);
+    res.json({ message: `Sincronizzazione LDAP ignorata o non disponibile: ${err.message}`, count: 0 });
+  }
+});
+
+// Run LDAP synchronization on startup if last sync was > LDAP_SYNC_INTERVAL_HOURS ago
+setTimeout(() => {
+  try {
+    const row = db.prepare("SELECT val FROM sync_status WHERE key = 'last_ldap_sync_time'").get();
+    let shouldSync = true;
+    if (row && row.val) {
+      const lastSync = new Date(row.val);
+      const intervalHours = parseFloat(process.env.LDAP_SYNC_INTERVAL_HOURS) || 24;
+      const thresholdTime = new Date(Date.now() - intervalHours * 60 * 60 * 1000);
+      if (lastSync > thresholdTime) {
+        shouldSync = false;
+        console.log(`[LDAP Sync] Last sync was on ${lastSync.toLocaleString()} (Threshold: ${intervalHours}h). Skipping auto-sync at startup.`);
+      }
+    }
+
+    if (shouldSync) {
+      syncCustomerUsers().catch(err => console.error('Startup LDAP sync failed:', err));
+    }
+  } catch (err) {
+    console.error('[LDAP Sync] Failed to check LDAP sync status:', err.message);
+  }
+}, 5000);
+
 module.exports = router;

routes/presets.js

@@ -0,0 +1,72 @@
+const express = require('express');
+const router = express.Router();
+const { db } = require('../activityDb');
+
+// GET /api/presets - Get all presets for the active agent and page mode
+router.get('/', (req, res) => {
+  try {
+    const agentId = parseInt(req.headers['x-agent-id'] || '1', 10);
+    const { page_mode } = req.query; // 'general' or 'my'
+
+    if (!page_mode) {
+      return res.status(400).json({ error: 'Il parametro page_mode è obbligatorio' });
+    }
+
+    const presets = db.prepare(`
+      SELECT * FROM filter_presets
+      WHERE agent_id = ? AND page_mode = ?
+      ORDER BY name ASC
+    `).all(agentId, page_mode);
+
+    res.json(presets);
+  } catch (err) {
+    res.status(500).json({ error: 'Errore nel caricamento dei preset', message: err.message });
+  }
+});
+
+// POST /api/presets - Save a new filter preset
+router.post('/', (req, res) => {
+  try {
+    const agentId = parseInt(req.headers['x-agent-id'] || '1', 10);
+    const { name, page_mode, filters } = req.body;
+
+    if (!name || !page_mode || !filters) {
+      return res.status(400).json({ error: 'I campi name, page_mode e filters sono obbligatori' });
+    }
+
+    const filtersJson = typeof filters === 'string' ? filters : JSON.stringify(filters);
+
+    const info = db.prepare(`
+      INSERT INTO filter_presets (agent_id, name, page_mode, filters_json)
+      VALUES (?, ?, ?, ?)
+    `).run(agentId, name, page_mode, filtersJson);
+
+    res.json({
+      id: info.lastInsertRowid,
+      agent_id: agentId,
+      name,
+      page_mode,
+      filters_json: filtersJson
+    });
+  } catch (err) {
+    res.status(500).json({ error: 'Errore nel salvataggio del preset', message: err.message });
+  }
+});
+
+// DELETE /api/presets/:id - Delete a preset
+router.delete('/:id', (req, res) => {
+  try {
+    const { id } = req.params;
+    const info = db.prepare('DELETE FROM filter_presets WHERE id = ?').run(id);
+
+    if (info.changes === 0) {
+      return res.status(404).json({ error: 'Preset non trovato' });
+    }
+
+    res.json({ success: true, message: 'Preset eliminato con successo' });
+  } catch (err) {
+    res.status(500).json({ error: 'Errore nella rimozione del preset', message: err.message });
+  }
+});
+
+module.exports = router;

scripts/decrypt.js

@@ -0,0 +1,30 @@
+const crypto = require('crypto');
+const path = require('path');
+require('dotenv').config({ path: path.join(__dirname, '../.env') });
+
+const ALGORITHM = 'aes-256-cbc';
+const SECRET_KEY = crypto.createHash('sha256').update(process.env.CRYPTO_KEY || 'default_secret_key_12345').digest();
+
+const encryptedText = process.argv[2];
+if (!encryptedText) {
+  console.log('Utilizzo: node decrypt.js "testo_criptato:valore"');
+  process.exit(1);
+}
+
+try {
+  const textParts = encryptedText.split(':');
+  if (textParts.length < 2) {
+    throw new Error('Formato testo cifrato non valido (manca il separatore ":")');
+  }
+  const iv = Buffer.from(textParts.shift(), 'hex');
+  const encrypted = Buffer.from(textParts.join(':'), 'hex');
+  const decipher = crypto.createDecipheriv(ALGORITHM, SECRET_KEY, iv);
+  let decrypted = decipher.update(encrypted, 'hex', 'utf8');
+  decrypted += decipher.final('utf8');
+
+  console.log('Testo Criptato: ', encryptedText);
+  console.log('Testo Decriptato:', decrypted);
+} catch (err) {
+  console.error('Errore durante la decriptazione:', err.message);
+  process.exit(1);
+}

scripts/encrypt.js

@@ -0,0 +1,22 @@
+const crypto = require('crypto');
+const path = require('path');
+require('dotenv').config({ path: path.join(__dirname, '../.env') });
+
+const ALGORITHM = 'aes-256-cbc';
+const SECRET_KEY = crypto.createHash('sha256').update(process.env.CRYPTO_KEY || 'default_secret_key_12345').digest();
+const IV_LENGTH = 16;
+
+const text = process.argv[2];
+if (!text) {
+  console.log('Utilizzo: node encrypt.js "testo da criptare"');
+  process.exit(1);
+}
+
+const iv = crypto.randomBytes(IV_LENGTH);
+const cipher = crypto.createCipheriv(ALGORITHM, SECRET_KEY, iv);
+let encrypted = cipher.update(text, 'utf8', 'hex');
+encrypted += cipher.final('hex');
+const result = iv.toString('hex') + ':' + encrypted;
+
+console.log('Testo Originale:', text);
+console.log('Testo Criptato: ', result);

server.js

@@ -1,11 +1,17 @@
-require('dotenv').config();
+const path = require('path');
+const baseDir = process.pkg ? path.dirname(process.execPath) : __dirname;
+require('dotenv').config({ path: path.resolve(baseDir, '.env') });
+require('dotenv').config({ path: path.resolve(__dirname, '.env') });
 const express = require('express');
 const cors = require('cors');
-const path = require('path');
 
 const ticketsRouter = require('./routes/tickets');
 const lookupsRouter = require('./routes/lookups');
 const dashboardRouter = require('./routes/dashboard');
+const activityRouter = require('./routes/activity');
+const emailRouter = require('./routes/email');
+const groupsRouter = require('./routes/groups');
+const presetsRouter = require('./routes/presets');
 
 const app = express();
 const PORT = process.env.PORT || 3000;
@@ -21,6 +27,10 @@ app.use(express.static(path.join(__dirname, 'public')));
 app.use('/api/tickets', ticketsRouter);
 app.use('/api', lookupsRouter);
 app.use('/api/dashboard', dashboardRouter);
+app.use('/api/attivita', activityRouter);
+app.use('/api/email', emailRouter);
+app.use('/api/groups', groupsRouter);
+app.use('/api/presets', presetsRouter);
 
 // SPA fallback — serve index.html for all non-API routes
 app.get('*', (req, res) => {

utils/graphMailer.js

@@ -0,0 +1,163 @@
+/**
+ * utils/graphMailer.js
+ * Invia email tramite Microsoft Graph API (per Exchange con 2FA/OAuth2).
+ * Gestisce automaticamente il token OAuth2 con cache e refresh.
+ */
+'use strict';
+
+let cachedToken = null;
+let tokenExpiresAt = 0;
+
+/**
+ * Ottiene un access token OAuth2 da Microsoft (client credentials flow).
+ * Il token viene cachato per circa 55 minuti per evitare richieste continue.
+ */
+async function getAccessToken() {
+  const now = Date.now();
+  if (cachedToken && now < tokenExpiresAt) {
+    return cachedToken;
+  }
+
+  const { AZURE_TENANT_ID, AZURE_CLIENT_ID, AZURE_CLIENT_SECRET } = process.env;
+
+  const url = `https://login.microsoftonline.com/${AZURE_TENANT_ID}/oauth2/v2.0/token`;
+
+  const body = new URLSearchParams({
+    client_id: AZURE_CLIENT_ID,
+    client_secret: AZURE_CLIENT_SECRET,
+    scope: 'https://graph.microsoft.com/.default',
+    grant_type: 'client_credentials',
+  });
+
+  const res = await fetch(url, {
+    method: 'POST',
+    headers: { 'Content-Type': 'application/x-www-form-urlencoded' },
+    body: body.toString(),
+  });
+
+  if (!res.ok) {
+    const errText = await res.text();
+    throw new Error(`[Graph Auth] Errore ottenendo token OAuth2: ${res.status} ${errText}`);
+  }
+
+  const data = await res.json();
+  cachedToken = data.access_token;
+  // Scade in data.expires_in secondi, refresh 5 minuti prima
+  tokenExpiresAt = now + (data.expires_in - 300) * 1000;
+  return cachedToken;
+}
+
+/**
+ * Invia una email tramite Microsoft Graph API.
+ *
+ * @param {Object} options
+ * @param {string[]} options.to - Destinatari (array di email)
+ * @param {string[]} [options.cc] - CC (array di email)
+ * @param {string[]} [options.bcc] - BCC (array di email)
+ * @param {string} options.subject - Oggetto email
+ * @param {string} options.bodyHtml - Corpo HTML
+ * @param {Array}  [options.attachments] - [{ filename, content (base64), contentType }]
+ * @param {Array}  [options.inlineImages] - [{ cid, content (base64), contentType }]
+ * @returns {Promise<void>}
+ */
+async function sendMail({ to, cc = [], bcc = [], subject, bodyHtml, attachments = [], inlineImages = [], inReplyTo, references, messageId }) {
+  const sender = process.env.AZURE_MAIL_SENDER;
+  if (!sender) throw new Error('AZURE_MAIL_SENDER non configurato nel .env');
+
+  const token = await getAccessToken();
+
+  const toRecipients = to.map(addr => ({
+    emailAddress: { address: addr }
+  }));
+  const ccRecipients = cc.map(addr => ({
+    emailAddress: { address: addr }
+  }));
+  const bccRecipients = bcc.map(addr => ({
+    emailAddress: { address: addr }
+  }));
+
+  // Costruisce gli allegati (file + immagini inline)
+  const allAttachments = [
+    ...attachments.map(a => ({
+      '@odata.type': '#microsoft.graph.fileAttachment',
+      name: a.filename,
+      contentType: a.contentType || 'application/octet-stream',
+      contentBytes: a.content, // già base64
+    })),
+    ...inlineImages.map(img => ({
+      '@odata.type': '#microsoft.graph.fileAttachment',
+      name: img.cid,
+      contentId: img.cid,
+      contentType: img.contentType || 'image/png',
+      contentBytes: img.content, // già base64
+      isInline: true,
+    })),
+  ];
+
+  const headers = [];
+  if (inReplyTo) {
+    headers.push({ name: 'In-Reply-To', value: inReplyTo });
+  }
+  if (references) {
+    headers.push({ name: 'References', value: references });
+  }
+
+  const payload = {
+    message: {
+      subject,
+      body: {
+        contentType: 'HTML',
+        content: bodyHtml,
+      },
+      toRecipients,
+      ccRecipients,
+      bccRecipients,
+      attachments: allAttachments,
+      internetMessageHeaders: headers.length ? headers : undefined,
+    },
+    saveToSentItems: true,
+  };
+
+  const url = `https://graph.microsoft.com/v1.0/users/${encodeURIComponent(sender)}/sendMail`;
+
+  const res = await fetch(url, {
+    method: 'POST',
+    headers: {
+      'Authorization': `Bearer ${token}`,
+      'Content-Type': 'application/json',
+    },
+    body: JSON.stringify(payload),
+  });
+
+  if (res.status === 202) {
+    let actualMessageId = messageId;
+    try {
+      // Wait 1.5 seconds for Exchange to process and place it in Sent Items
+      await new Promise(resolve => setTimeout(resolve, 1500));
+
+      const searchUrl = `https://graph.microsoft.com/v1.0/users/${encodeURIComponent(sender)}/mailFolders/sentItems/messages?$filter=subject eq '${subject.replace(/'/g, "''")}'&$top=1&$select=internetMessageId`;
+      const searchRes = await fetch(searchUrl, {
+        headers: {
+          'Authorization': `Bearer ${token}`,
+          'Content-Type': 'application/json'
+        }
+      });
+
+      if (searchRes.ok) {
+        const searchData = await searchRes.json();
+        if (searchData.value && searchData.value.length > 0) {
+          actualMessageId = searchData.value[0].internetMessageId;
+        }
+      }
+    } catch (searchErr) {
+      console.warn('[Graph Mailer] Failed to retrieve actual InternetMessageId from Sent Items:', searchErr.message);
+    }
+
+    return { internetMessageId: actualMessageId };
+  }
+
+  const errText = await res.text();
+  throw new Error(`[Graph Mail] Errore invio email: ${res.status} ${errText}`);
+}
+
+module.exports = { sendMail };

utils/mailer.js

@@ -0,0 +1,35 @@
+/**
+ * utils/mailer.js
+ * Factory: seleziona il metodo di invio email corretto in base alla configurazione .env.
+ * Priorità: Graph API (se AZURE_TENANT_ID configurato) → SMTP (se SMTP_HOST configurato)
+ */
+'use strict';
+
+function getMailer() {
+  if (process.env.AZURE_TENANT_ID && process.env.AZURE_CLIENT_ID && process.env.AZURE_CLIENT_SECRET) {
+    return require('./graphMailer');
+  }
+  if (process.env.SMTP_HOST) {
+    return require('./smtpMailer');
+  }
+  throw new Error('[Mailer] Nessun metodo di invio email configurato. Impostare AZURE_TENANT_ID oppure SMTP_HOST nel .env.');
+}
+
+/**
+ * Invia una email usando il metodo configurato (Graph API o SMTP).
+ *
+ * @param {Object} options
+ * @param {string[]} options.to
+ * @param {string[]} [options.cc]
+ * @param {string[]} [options.bcc]
+ * @param {string} options.subject
+ * @param {string} options.bodyHtml
+ * @param {Array}  [options.attachments]
+ * @param {Array}  [options.inlineImages]
+ */
+async function sendMail(options) {
+  const mailer = getMailer();
+  return mailer.sendMail(options);
+}
+
+module.exports = { sendMail };

utils/smtpMailer.js

@@ -0,0 +1,64 @@
+/**
+ * utils/smtpMailer.js
+ * Fallback SMTP per l'invio email via nodemailer.
+ * Usato se AZURE_TENANT_ID non è configurato ma SMTP_HOST lo è.
+ */
+'use strict';
+
+const nodemailer = require('nodemailer');
+
+let _transporter = null;
+
+function getTransporter() {
+  if (_transporter) return _transporter;
+
+  _transporter = nodemailer.createTransport({
+    host: process.env.SMTP_HOST,
+    port: parseInt(process.env.SMTP_PORT || '587', 10),
+    secure: process.env.SMTP_SECURE === 'true',
+    auth: {
+      user: process.env.SMTP_USER,
+      pass: process.env.SMTP_PASSWORD,
+    },
+  });
+
+  return _transporter;
+}
+
+/**
+ * Invia una email tramite SMTP (nodemailer).
+ * Stessa interfaccia di graphMailer.sendMail.
+ */
+async function sendMail({ to, cc = [], bcc = [], subject, bodyHtml, attachments = [], inlineImages = [], inReplyTo, references, messageId }) {
+  const transporter = getTransporter();
+
+  const mailOptions = {
+    from: process.env.SMTP_FROM || process.env.SMTP_USER,
+    to: to.join(', '),
+    cc: cc.length ? cc.join(', ') : undefined,
+    bcc: bcc.length ? bcc.join(', ') : undefined,
+    subject,
+    html: bodyHtml,
+    inReplyTo,
+    references,
+    messageId,
+    attachments: [
+      ...attachments.map(a => ({
+        filename: a.filename,
+        content: Buffer.from(a.content, 'base64'),
+        contentType: a.contentType || 'application/octet-stream',
+      })),
+      ...inlineImages.map(img => ({
+        filename: img.cid,
+        cid: img.cid,
+        content: Buffer.from(img.content, 'base64'),
+        contentType: img.contentType || 'image/png',
+      })),
+    ],
+  };
+
+  await transporter.sendMail(mailOptions);
+  return { internetMessageId: messageId };
+}
+
+module.exports = { sendMail };