fix: ora le ricerche lavorano nuovamente in cache. feat: aggiunto pulsante per eliminare rapidamente una ricerca testuale. feat: la ricerca in alto a destra rimanda alla ricerca spudorata ed il campo viene liberato.

fix: ora le ricerche lavorano nuovamente in cache. feat: aggiunto pulsante per eliminare rapidamente una ricerca testuale.
fix: ora il timer del tempo consuntivato si aggiorna ogni 60 secondi.
2026-08-26 14:23:20 +02:00 · 2026-08-26 14:13:16 +02:00 · 2026-08-26 13:58:36 +02:00 · 2026-08-26 12:54:48 +02:00
8 changed files with 566 additions and 336 deletions
@@ -25,6 +25,21 @@
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-      },
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-      "dev": true,
-      "license": "MIT",
-      "dependencies": {
-        "@babel/helper-string-parser": "^7.18.10",
-        "@babel/helper-validator-identifier": "^7.18.6",
-        "to-fast-properties": "^2.0.0"
-      },
-      "engines": {
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-      "dev": true,
-      "license": "MIT",
-      "dependencies": {
-        "at-least-node": "^1.0.0",
-        "graceful-fs": "^4.2.0",
-        "jsonfile": "^6.0.1",
-        "universalify": "^2.0.0"
-      },
-      "engines": {
-        "node": ">=10"
-      }
-    },
-    "node_modules/pkg/node_modules/into-stream": {
-      "version": "6.0.0",
-      "resolved": "https://registry.npmjs.org/into-stream/-/into-stream-6.0.0.tgz",
-      "integrity": "sha512-XHbaOAvP+uFKUFsOgoNPRjLkwB+I22JFPFe5OjTkQ0nwgj6+pSjb4NmB6VMxaPshLiOf+zcpOCBQuLwC1KHhZA==",
-      "dev": true,
-      "license": "MIT",
-      "dependencies": {
-        "from2": "^2.3.0",
-        "p-is-promise": "^3.0.0"
-      },
-      "engines": {
-        "node": ">=10"
-      },
-      "funding": {
-        "url": "https://github.com/sponsors/sindresorhus"
-      }
-    },
-    "node_modules/pkg/node_modules/is-core-module": {
-      "version": "2.9.0",
-      "resolved": "https://registry.npmjs.org/is-core-module/-/is-core-module-2.9.0.tgz",
-      "integrity": "sha512-+5FPy5PnwmO3lvfMb0AsoPaBG+5KHUI0wYFXOtYPnVVVspTFUuMZNfNaNVRt3FZadstu2c8x23vykRW/NBoU6A==",
-      "dev": true,
-      "license": "MIT",
-      "dependencies": {
-        "has": "^1.0.3"
-      },
-      "funding": {
-        "url": "https://github.com/sponsors/ljharb"
-      }
-    },
-    "node_modules/pkg/node_modules/jsesc": {
-      "version": "2.5.2",
-      "resolved": "https://registry.npmjs.org/jsesc/-/jsesc-2.5.2.tgz",
-      "integrity": "sha512-OYu7XEzjkCQ3C5Ps3QIZsQfNpqoJyZZA99wd9aWd05NCtC5pWOkShK2mkL6HXQR6/Cy2lbNdPlZBpuQHXE63gA==",
-      "dev": true,
-      "license": "MIT",
-      "bin": {
-        "jsesc": "bin/jsesc"
-      },
-      "engines": {
-        "node": ">=4"
-      }
-    },
    "node_modules/pkg/node_modules/napi-build-utils": {
      "version": "1.0.2",
      "resolved": "https://registry.npmjs.org/napi-build-utils/-/napi-build-utils-1.0.2.tgz",
@@ -2173,19 +2127,28 @@
      }
    },
    "node_modules/readable-stream": {
-      "version": "3.6.2",
-      "resolved": "https://registry.npmjs.org/readable-stream/-/readable-stream-3.6.2.tgz",
-      "integrity": "sha512-9u/sniCrY3D5WdsERHzHE4G2YCXqoG5FTHUiCC4SIbr6XcLZBY05ya9EKjYek9O5xOAwjGq+1JdGBAS7Q9ScoA==",
+      "version": "2.3.8",
+      "resolved": "https://registry.npmjs.org/readable-stream/-/readable-stream-2.3.8.tgz",
+      "integrity": "sha512-8p0AUk4XODgIewSi0l8Epjs+EVnWiK7NoDIEGU0HhE7+ZyY8D1IMY7odu5lRrFXGg71L15KG8QrPmum45RTtdA==",
+      "dev": true,
      "license": "MIT",
      "dependencies": {
-        "inherits": "^2.0.3",
-        "string_decoder": "^1.1.1",
-        "util-deprecate": "^1.0.1"
-      },
-      "engines": {
-        "node": ">= 6"
+        "core-util-is": "~1.0.0",
+        "inherits": "~2.0.3",
+        "isarray": "~1.0.0",
+        "process-nextick-args": "~2.0.0",
+        "safe-buffer": "~5.1.1",
+        "string_decoder": "~1.1.1",
+        "util-deprecate": "~1.0.1"
      }
    },
+    "node_modules/readable-stream/node_modules/safe-buffer": {
+      "version": "5.1.2",
+      "resolved": "https://registry.npmjs.org/safe-buffer/-/safe-buffer-5.1.2.tgz",
+      "integrity": "sha512-Gd2UZBJDkXlY7GbJxfsE8/nvKkUEU1G38c1siN6QP6a9PT9MmHB8GnpscSmMJSoF8LOIrt8ud/wPtojys4G6+g==",
+      "dev": true,
+      "license": "MIT"
+    },
    "node_modules/require-directory": {
      "version": "2.1.1",
      "resolved": "https://registry.npmjs.org/require-directory/-/require-directory-2.1.1.tgz",
@@ -2218,6 +2181,22 @@
        "url": "https://github.com/sponsors/ljharb"
      }
    },
+    "node_modules/resolve/node_modules/is-core-module": {
+      "version": "2.16.2",
+      "resolved": "https://registry.npmjs.org/is-core-module/-/is-core-module-2.16.2.tgz",
+      "integrity": "sha512-evOr8xfXKxE6qSR0hSXL2r3sd7ALj8+7jQEUvPYcm5sgZFdJ+AYzT6yNmJenvIYQBgIGwfwz08sL8zoL7yq2BA==",
+      "dev": true,
+      "license": "MIT",
+      "dependencies": {
+        "hasown": "^2.0.3"
+      },
+      "engines": {
+        "node": ">= 0.4"
+      },
+      "funding": {
+        "url": "https://github.com/sponsors/ljharb"
+      }
+    },
    "node_modules/reusify": {
      "version": "1.1.0",
      "resolved": "https://registry.npmjs.org/reusify/-/reusify-1.1.0.tgz",
@@ -2479,9 +2458,9 @@
      }
    },
    "node_modules/sql-escaper": {
-      "version": "1.3.3",
-      "resolved": "https://registry.npmjs.org/sql-escaper/-/sql-escaper-1.3.3.tgz",
-      "integrity": "sha512-BsTCV265VpTp8tm1wyIm1xqQCS+Q9NHx2Sr+WcnUrgLrQ6yiDIvHYJV5gHxsj1lMBy2zm5twLaZao8Jd+S8JJw==",
+      "version": "1.5.1",
+      "resolved": "https://registry.npmjs.org/sql-escaper/-/sql-escaper-1.5.1.tgz",
+      "integrity": "sha512-4toX5E1fQbBrpfXidaHnF0669nkAdETeIPTs2SUjxxD7RRIs9ICG4gtpmfc68JCEKehsdwLFqBu9VlQqZ1P1gg==",
      "license": "MIT",
      "engines": {
        "bun": ">=1.0.0",
@@ -2524,47 +2503,20 @@
        "readable-stream": "^2.1.4"
      }
    },
-    "node_modules/stream-meter/node_modules/readable-stream": {
-      "version": "2.3.8",
-      "resolved": "https://registry.npmjs.org/readable-stream/-/readable-stream-2.3.8.tgz",
-      "integrity": "sha512-8p0AUk4XODgIewSi0l8Epjs+EVnWiK7NoDIEGU0HhE7+ZyY8D1IMY7odu5lRrFXGg71L15KG8QrPmum45RTtdA==",
-      "dev": true,
-      "license": "MIT",
-      "dependencies": {
-        "core-util-is": "~1.0.0",
-        "inherits": "~2.0.3",
-        "isarray": "~1.0.0",
-        "process-nextick-args": "~2.0.0",
-        "safe-buffer": "~5.1.1",
-        "string_decoder": "~1.1.1",
-        "util-deprecate": "~1.0.1"
-      }
-    },
-    "node_modules/stream-meter/node_modules/safe-buffer": {
-      "version": "5.1.2",
-      "resolved": "https://registry.npmjs.org/safe-buffer/-/safe-buffer-5.1.2.tgz",
-      "integrity": "sha512-Gd2UZBJDkXlY7GbJxfsE8/nvKkUEU1G38c1siN6QP6a9PT9MmHB8GnpscSmMJSoF8LOIrt8ud/wPtojys4G6+g==",
-      "dev": true,
-      "license": "MIT"
-    },
-    "node_modules/stream-meter/node_modules/string_decoder": {
+    "node_modules/string_decoder": {
      "version": "1.1.1",
      "resolved": "https://registry.npmjs.org/string_decoder/-/string_decoder-1.1.1.tgz",
      "integrity": "sha512-n/ShnvDi6FHbbVfviro+WojiFzv+s8MPMHBczVePfUpDJLwoLT0ht1l4YwBCbi8pJAveEEdnkHyPyTP/mzRfwg==",
-      "dev": true,
      "license": "MIT",
      "dependencies": {
        "safe-buffer": "~5.1.0"
      }
    },
-    "node_modules/string_decoder": {
-      "version": "1.3.0",
-      "resolved": "https://registry.npmjs.org/string_decoder/-/string_decoder-1.3.0.tgz",
-      "integrity": "sha512-hkRX8U1WjJFd8LsDJ2yQ/wWWxaopEsABU1XfkM8A+j0+85JAGppt16cr1Whg6KIbb4okU6Mql6BOj+uup/wKeA==",
-      "license": "MIT",
-      "dependencies": {
-        "safe-buffer": "~5.2.0"
-      }
+    "node_modules/string_decoder/node_modules/safe-buffer": {
+      "version": "5.1.2",
+      "resolved": "https://registry.npmjs.org/safe-buffer/-/safe-buffer-5.1.2.tgz",
+      "integrity": "sha512-Gd2UZBJDkXlY7GbJxfsE8/nvKkUEU1G38c1siN6QP6a9PT9MmHB8GnpscSmMJSoF8LOIrt8ud/wPtojys4G6+g==",
+      "license": "MIT"
    },
    "node_modules/string-width": {
      "version": "4.2.3",
@@ -2657,6 +2609,20 @@
        "node": ">=6"
      }
    },
+    "node_modules/tar-stream/node_modules/readable-stream": {
+      "version": "3.6.2",
+      "resolved": "https://registry.npmjs.org/readable-stream/-/readable-stream-3.6.2.tgz",
+      "integrity": "sha512-9u/sniCrY3D5WdsERHzHE4G2YCXqoG5FTHUiCC4SIbr6XcLZBY05ya9EKjYek9O5xOAwjGq+1JdGBAS7Q9ScoA==",
+      "license": "MIT",
+      "dependencies": {
+        "inherits": "^2.0.3",
+        "string_decoder": "^1.1.1",
+        "util-deprecate": "^1.0.1"
+      },
+      "engines": {
+        "node": ">= 6"
+      }
+    },
    "node_modules/to-fast-properties": {
      "version": "2.0.0",
      "resolved": "https://registry.npmjs.org/to-fast-properties/-/to-fast-properties-2.0.0.tgz",
@@ -197,13 +197,8 @@
            <input type="text" class="search-input" id="global-search"
              placeholder="Cerca ticket (numero, titolo o corpo)..." style="padding-right: 32px;" />
            <button id="global-search-clear"
-              style="position: absolute; right: 10px; top: 50%; transform: translateY(-50%); background: none; border: none; padding: 4px; cursor: pointer; color: var(--text-muted); display: none; align-items: center; justify-content: center;"
-              title="Cancella ricerca">
-              <svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2"
-                style="width:14px;height:14px;display:block;">
-                <path d="M18 6L6 18M6 6l12 12" />
-              </svg>
-            </button>
+              style="position: absolute; right: 10px; top: 50%; transform: translateY(-50%); background: none; border: none; padding: 0; cursor: pointer; color: var(--text-muted); display: none; align-items: center; justify-content: center; font-size: 13px; line-height: 1;"
+              title="Cancella ricerca">✕</button>
          </div>
          <button class="btn btn-primary btn-sm" id="topbar-new-ticket" onclick="window.location.hash='#/tickets/new'">
            <svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" style="width:16px;height:16px;">
@@ -163,12 +163,20 @@ const App = {
      searchInput.addEventListener('keydown', (e) => {
        if (e.key === 'Enter') {
          e.preventDefault();
-          const hash = window.location.hash;
-          if (!hash.startsWith('#/tickets') || hash.includes('/new') || hash.match(/#\/tickets\/\d+/)) {
-            window.location.hash = '#/tickets';
+          const query = searchInput.value.trim();
+          searchInput.value = '';
+          toggleClearBtn();
+          if (query) {
+            const newHash = `#/ricerca-spudorata?q=${encodeURIComponent(query)}`;
+            if (window.location.hash === newHash && typeof RicercaSpudorataView !== 'undefined') {
+              const input = document.getElementById('spudorata-search-input');
+              if (input) input.value = query;
+              RicercaSpudorataView.executeSearch(query);
            } else {
-            TicketListView.currentPage = 1;
-            TicketListView.render();
+              window.location.hash = newHash;
+            }
+          } else {
+            window.location.hash = '#/ricerca-spudorata';
          }
        }
      });
@@ -178,12 +186,9 @@ const App = {
          searchInput.value = '';
          searchClearBtn.style.display = 'none';
          searchInput.focus();
-          const hash = window.location.hash;
-          if (hash.startsWith('#/tickets') && !hash.includes('/new') && !hash.match(/#\/tickets\/\d+/)) {
-            TicketListView.currentPage = 1;
-            TicketListView.render();
-          } else {
-            window.location.hash = '#/tickets';
+          if (window.location.hash.startsWith('#/ricerca-spudorata') && typeof RicercaSpudorataView !== 'undefined') {
+            RicercaSpudorataView.invalidateCache();
+            RicercaSpudorataView.render();
          }
        });
      }
@@ -241,10 +246,16 @@ const App = {
    } else {
      this.route();
    }
+
+    // Set periodic refresh for daily time accounting counter (every 60 seconds)
+    if (!this.dailyTimerInterval) {
+      this.dailyTimerInterval = setInterval(() => this.updateDailyTimer(), 60000);
+    }
  },

  /** Route based on current hash */
  route() {
+    this.updateDailyTimer();
    const fullHash = window.location.hash || '#/dashboard';
    const hash = fullHash.split('?')[0];
    const titleEl = document.getElementById('page-title');
@@ -364,7 +375,18 @@ const App = {
      throw new Error(errData.error || errData.message || `HTTP ${response.status}`);
    }

-    return response.json();
+    const data = await response.json();
+
+    // Automatically update daily timer on any system mutation (POST, PUT, PATCH, DELETE)
+    const method = (options.method || 'GET').toUpperCase();
+    if (method !== 'GET' && !url.includes('/api/users/time-today')) {
+      setTimeout(() => {
+        this.updateDailyTimer();
+        this.updateSidebarBadges();
+      }, 100);
+    }
+
+    return data;
  },

  /** Ensure lookup data is loaded (cached) */
@@ -14,6 +14,7 @@ const Filters = {
      customer_user_id: '',
      date_from: '',
      date_to: '',
+      sub_search: '',
    },
    my: {
      queue_id: '',
@@ -23,6 +24,7 @@ const Filters = {
      customer_user_id: '',
      date_from: '',
      date_to: '',
+      sub_search: '',
    },
    spudorata: {
      queue_id: '',
@@ -32,6 +34,7 @@ const Filters = {
      customer_user_id: '',
      date_from: '',
      date_to: '',
+      sub_search: '',
    }
  },

@@ -93,7 +96,7 @@ const Filters = {

  /** Reset all filters */
  reset() {
-    this.state = { queue_id: '', state_id: '', priority_id: '', user_id: '', customer_user_id: '', date_from: '', date_to: '' };
+    this.state = { queue_id: '', state_id: '', priority_id: '', user_id: '', customer_user_id: '', date_from: '', date_to: '', sub_search: '' };
    if (this.currentMode === 'my') {
      const activeAgentId = localStorage.getItem('activeAgentId') || '1';
      this.state.user_id = activeAgentId;
@@ -341,6 +344,13 @@ const Filters = {
          <span class="filter-label">A Data/Ora</span>
          <input type="datetime-local" class="filter-select" data-filter="date_to" id="filter-date-to" value="${this.state.date_to || ''}" style="width: 170px; padding: 4px 8px; font-family: inherit; font-size: 0.85rem;" />
        </div>
+        <div class="filter-group">
+          <span class="filter-label">Cerca in Cache</span>
+          <div style="position:relative; display:inline-flex; align-items:center;">
+            <input type="text" class="filter-select form-input" data-filter="sub_search" id="filter-sub-search" value="${App.escapeHtml(this.state.sub_search || '')}" placeholder="Filtra testo (Invio)..." title="Digita e premi Invio per filtrare i risultati in cache" style="width: 140px; padding: 4px 22px 4px 8px; font-family: inherit; font-size: 0.85rem;" autocomplete="off" />
+            <button type="button" id="filter-sub-search-clear" style="position:absolute; right:6px; top:50%; transform:translateY(-50%); background:none; border:none; color:var(--text-muted); cursor:pointer; display:${this.state.sub_search ? 'flex' : 'none'}; align-items:center; justify-content:center; padding:0; font-size:12px; line-height:1;" title="Cancella testo in cache">✕</button>
+          </div>
+        </div>
        <div class="filters-actions" style="display:flex; gap:6px; align-items:center;">
          <button class="btn btn-primary btn-xs" id="filter-refresh" title="Aggiorna lista ticket" style="display:inline-flex; align-items:center; gap:4px; height:26px; padding:0 10px; font-size:0.78rem;">
            🔄 Aggiorna
@@ -363,6 +373,42 @@ const Filters = {
        this.save();
        if (onFilterChange) onFilterChange();
      });
+
+      if (sel.tagName === 'INPUT' && sel.type === 'text') {
+        if (sel.dataset.filter === 'sub_search') {
+          const clearBtn = document.getElementById('filter-sub-search-clear');
+          sel.addEventListener('input', () => {
+            if (clearBtn) clearBtn.style.display = sel.value.trim() ? 'flex' : 'none';
+          });
+          sel.addEventListener('keydown', (e) => {
+            if (e.key === 'Enter') {
+              e.preventDefault();
+              this.selectedPresetId = null;
+              this.state[e.target.dataset.filter] = e.target.value;
+              this.save();
+              if (onFilterChange) onFilterChange();
+            }
+          });
+          if (clearBtn) {
+            clearBtn.addEventListener('click', (e) => {
+              e.stopPropagation();
+              sel.value = '';
+              clearBtn.style.display = 'none';
+              this.selectedPresetId = null;
+              this.state.sub_search = '';
+              this.save();
+              if (onFilterChange) onFilterChange();
+            });
+          }
+        } else {
+          sel.addEventListener('input', (e) => {
+            this.selectedPresetId = null;
+            this.state[e.target.dataset.filter] = e.target.value;
+            this.save();
+            if (onFilterChange) onFilterChange();
+          });
+        }
+      }
    });

    // Helper to bind standard multiselect popover events
@@ -24,36 +24,32 @@ const RicercaSpudorataView = {
    Filters.load();

    const container = document.getElementById('view-container');
-    container.innerHTML = `
-      <div class="loading-screen">
-        <div class="spinner"></div>
-        <p>Inizializzazione Ricerca Spudorata...</p>
-      </div>
-    `;
+    if (!container) return;

-    await App.ensureLookups();
+    const urlParams = new URLSearchParams((window.location.hash.split('?')[1]) || '');
+    const qParam = urlParams.get('q');

-    try {
-      const settings = await App.api('/api/dashboard/settings');
-      if (settings && settings.tickets_per_page) {
-        this.perPage = settings.tickets_per_page;
+    if (qParam && qParam !== this.searchTerm) {
+      this.renderContainer(container);
+      this.bindEvents();
+      const input = document.getElementById('spudorata-search-input');
+      if (input) input.value = qParam;
+      this.executeSearch(qParam);
+      return;
    }
-    } catch (err) {
-      console.warn('Failed to load agent settings:', err);
+
+    // Instant render from memory cache if already searched
+    if (this.hasSearched && this.cachedTickets) {
+      this.renderContainer(container);
+      this.bindEvents();
+      this.renderLocalResults();
+      return;
    }

    this.renderContainer(container);
    this.bindEvents();

-    const urlParams = new URLSearchParams((window.location.hash.split('?')[1]) || '');
-    const qParam = urlParams.get('q');
-    if (qParam && !this.hasSearched) {
-      const input = document.getElementById('spudorata-search-input');
-      if (input) input.value = qParam;
-      this.executeSearch(qParam);
-    } else if (this.hasSearched && this.cachedTickets) {
-      this.renderLocalResults();
-    }
+    App.ensureLookups();
  },

  renderContainer(container) {
@@ -324,6 +320,30 @@ const RicercaSpudorataView = {
    let list = [...this.cachedTickets];
    const s = Filters.state;

+    if (s.sub_search) {
+      const q = String(s.sub_search).toLowerCase().trim();
+      if (q) {
+        list = list.filter(t => {
+          const fields = [
+            t.tn,
+            t.title,
+            t.queue_name,
+            t.state_name,
+            t.priority_name,
+            t.owner_first,
+            t.owner_last,
+            `${t.owner_first || ''} ${t.owner_last || ''}`,
+            t.customer_first,
+            t.customer_last,
+            `${t.customer_first || ''} ${t.customer_last || ''}`,
+            t.customer_id,
+            t.customer_user_id
+          ];
+          return fields.some(f => f && String(f).toLowerCase().includes(q));
+        });
+      }
+    }
+
    if (s.state_id) {
      const selectedStates = String(s.state_id).split(',').filter(Boolean);
      list = list.filter(t => selectedStates.includes(String(t.ticket_state_id)));
@@ -9,18 +9,27 @@ const TicketListView = {
  sortDir: 'DESC',
  selectedIds: new Set(),
  selectedOrder: [],
-  lastQueryParams: null,
-  cachedData: null,
+  rawTicketsByMode: {
+    general: null,
+    my: null
+  },
+  lastSearchTermByMode: {
+    general: '',
+    my: ''
+  },
+  otrsBaseUrl: null,
  needsRefresh: false,

  invalidateCache() {
-    this.lastQueryParams = null;
-    this.cachedData = null;
+    this.rawTicketsByMode.general = null;
+    this.rawTicketsByMode.my = null;
+    this.needsRefresh = true;
  },

  async render(force = false) {
    const isMyTickets = window.location.hash.startsWith('#/tickets/my');
-    Filters.currentMode = isMyTickets ? 'my' : 'general';
+    const newMode = isMyTickets ? 'my' : 'general';
+    Filters.currentMode = newMode;
    Filters.load(); // Load state for current mode

    if (isMyTickets) {
@@ -29,40 +38,27 @@ const TicketListView = {
      Filters.save();
    }

-    const params = Filters.toQueryParams();
-    params.set('page', this.currentPage);
-    params.set('per_page', this.perPage);
-    params.set('sort_by', this.sortBy);
-    params.set('sort_dir', this.sortDir);
-
    const searchInput = document.getElementById('global-search');
-    if (searchInput && searchInput.value.trim()) {
-      params.set('search', searchInput.value.trim());
-    }
-
-    const currentQueryString = `${Filters.currentMode}:${params.toString()}`;
+    const globalSearchVal = searchInput ? searchInput.value.trim() : '';
    const container = document.getElementById('view-container');
+    if (!container) return;

-    // Return cached results instantly if query params haven't changed and no force refresh requested
-    if (!force && !this.needsRefresh && this.lastQueryParams === currentQueryString && this.cachedData) {
-      const currentHash = (window.location.hash || '#/dashboard').split('?')[0];
-      if (currentHash !== '#/tickets' && currentHash !== '#/tickets/my') {
-        return;
-      }
-      this.renderContent(container, this.cachedData);
-      this.bindEvents(this.cachedData);
-      return;
-    }
+    const cachedTickets = this.rawTicketsByMode[newMode];
+    const cachedSearchTerm = this.lastSearchTermByMode[newMode];

+    const shouldFetch = force ||
+      this.needsRefresh ||
+      !cachedTickets ||
+      cachedSearchTerm !== globalSearchVal;
+
+    if (shouldFetch) {
      if (!container.querySelector('.ticket-table-wrapper') && !container.querySelector('.ticket-table')) {
        container.innerHTML = '<div class="loading-screen"><div class="spinner"></div><p>Caricamento ticket...</p></div>';
      }

      try {
-      // Fetch lookups for filter dropdowns
        await App.ensureLookups();

-      // Fetch agent settings for tickets_per_page
        try {
          const settings = await App.api('/api/dashboard/settings');
          if (settings && settings.tickets_per_page) {
@@ -72,22 +68,27 @@ const TicketListView = {
          console.warn('Failed to load agent settings:', err);
        }

+        const params = new URLSearchParams();
+        params.set('per_page', '2000');
+        if (isMyTickets) {
+          const activeAgentId = localStorage.getItem('activeAgentId') || '1';
+          params.set('user_id', activeAgentId);
+        }
+        if (globalSearchVal) {
+          params.set('search', globalSearchVal);
+        }
+
        const data = await App.api(`/api/tickets?${params.toString()}`);

-      // Route guard: if the user navigated away while the async search was in flight, do not overwrite the view
        const currentHash = (window.location.hash || '#/dashboard').split('?')[0];
        if (currentHash !== '#/tickets' && currentHash !== '#/tickets/my') {
          return;
        }

-      // Save to cache
-      this.lastQueryParams = currentQueryString;
-      this.cachedData = data;
+        this.rawTicketsByMode[newMode] = data.tickets || [];
+        this.lastSearchTermByMode[newMode] = globalSearchVal;
+        this.otrsBaseUrl = data.otrsBaseUrl || '';
        this.needsRefresh = false;
-
-      this.renderContent(container, data);
-      this.bindEvents(data);
-
      } catch (err) {
        const currentHash = (window.location.hash || '#/dashboard').split('?')[0];
        if (currentHash !== '#/tickets' && currentHash !== '#/tickets/my') {
@@ -101,7 +102,146 @@ const TicketListView = {
            <div class="empty-state-sub">${App.escapeHtml(err.message)}</div>
          </div>
        `;
+        return;
      }
+    }
+
+    this.renderLocalResults();
+  },
+
+  renderLocalResults() {
+    const container = document.getElementById('view-container');
+    if (!container) return;
+
+    const filtered = this.getFilteredTickets();
+    const total = filtered.length;
+    const totalPages = Math.ceil(total / this.perPage) || 1;
+
+    if (this.currentPage > totalPages) {
+      this.currentPage = 1;
+    }
+
+    const sorted = this.sortTickets(filtered);
+    const startIndex = (this.currentPage - 1) * this.perPage;
+    const paginatedTickets = sorted.slice(startIndex, startIndex + this.perPage);
+
+    const dataObj = {
+      tickets: paginatedTickets,
+      total: total,
+      page: this.currentPage,
+      per_page: this.perPage,
+      total_pages: totalPages,
+      otrsBaseUrl: this.otrsBaseUrl
+    };
+
+    this.renderContent(container, dataObj);
+    this.bindEvents(dataObj);
+  },
+
+  getFilteredTickets() {
+    const rawTickets = this.rawTicketsByMode[Filters.currentMode] || [];
+    if (!rawTickets || rawTickets.length === 0) return [];
+    let list = [...rawTickets];
+    const s = Filters.state;
+
+    // Sub-search text filter
+    if (s.sub_search) {
+      const q = String(s.sub_search).toLowerCase().trim();
+      if (q) {
+        list = list.filter(t => {
+          const fields = [
+            t.tn,
+            t.title,
+            t.queue_name,
+            t.state_name,
+            t.priority_name,
+            t.owner_first,
+            t.owner_last,
+            `${t.owner_first || ''} ${t.owner_last || ''}`,
+            t.customer_first,
+            t.customer_last,
+            `${t.customer_first || ''} ${t.customer_last || ''}`,
+            t.customer_id,
+            t.customer_user_id
+          ];
+          return fields.some(f => f && String(f).toLowerCase().includes(q));
+        });
+      }
+    }
+
+    // State filter
+    if (s.state_id) {
+      const selectedStates = String(s.state_id).split(',').filter(Boolean);
+      list = list.filter(t => selectedStates.includes(String(t.ticket_state_id)));
+    }
+
+    // Queue filter
+    if (s.queue_id) {
+      const selectedQueues = String(s.queue_id).split(',').filter(Boolean);
+      list = list.filter(t => selectedQueues.includes(String(t.queue_id)));
+    }
+
+    // Priority filter
+    if (s.priority_id) {
+      const selectedPriorities = String(s.priority_id).split(',').filter(Boolean);
+      list = list.filter(t => selectedPriorities.includes(String(t.ticket_priority_id)));
+    }
+
+    // Owner filter (general mode)
+    if (s.user_id && Filters.currentMode !== 'my') {
+      const selectedUsers = String(s.user_id).split(',').filter(Boolean);
+      list = list.filter(t => selectedUsers.includes(String(t.user_id)));
+    }
+
+    // Customer user filter
+    if (s.customer_user_id) {
+      const selectedCustomers = String(s.customer_user_id).split(',').filter(Boolean).map(c => c.toLowerCase());
+      list = list.filter(t => t.customer_user_id && selectedCustomers.includes(String(t.customer_user_id).toLowerCase()));
+    }
+
+    // Date from
+    if (s.date_from) {
+      const fromDate = new Date(s.date_from);
+      list = list.filter(t => new Date(t.create_time) >= fromDate);
+    }
+
+    // Date to
+    if (s.date_to) {
+      const toDate = new Date(s.date_to + 'T23:59:59');
+      list = list.filter(t => new Date(t.create_time) <= toDate);
+    }
+
+    return list;
+  },
+
+  sortTickets(tickets) {
+    const list = [...tickets];
+    const key = this.sortBy;
+    const isAsc = this.sortDir === 'ASC';
+
+    list.sort((a, b) => {
+      let valA, valB;
+      if (key === 'queue') {
+        valA = a.queue_name || '';
+        valB = b.queue_name || '';
+      } else if (key === 'state') {
+        valA = a.state_name || '';
+        valB = b.state_name || '';
+      } else if (key === 'priority') {
+        valA = a.ticket_priority_id || 0;
+        valB = b.ticket_priority_id || 0;
+      } else {
+        valA = a[key] || '';
+        valB = b[key] || '';
+      }
+
+      if (typeof valA === 'string') {
+        return isAsc ? valA.localeCompare(valB, 'it', { sensitivity: 'base' }) : valB.localeCompare(valA, 'it', { sensitivity: 'base' });
+      }
+      return isAsc ? valA - valB : valB - valA;
+    });
+
+    return list;
  },

  renderContent(container, data) {
@@ -237,6 +377,7 @@ const TicketListView = {
          <option value="50" ${per_page === 50 ? 'selected' : ''}>50</option>
          <option value="100" ${per_page === 100 ? 'selected' : ''}>100</option>
          <option value="200" ${per_page === 200 ? 'selected' : ''}>200</option>
+          <option value="500" ${per_page === 500 ? 'selected' : ''}>500</option>
        </select>
      </div>
    `;
@@ -286,9 +427,17 @@ const TicketListView = {
      this.currentPage = 1;
      this.selectedIds.clear();
      this.selectedOrder = [];
-      this.render();
+      this.renderLocalResults();
    });

+    // Refresh button
+    const refreshFilterBtn = document.getElementById('filter-refresh');
+    if (refreshFilterBtn) {
+      refreshFilterBtn.addEventListener('click', () => {
+        this.render(true);
+      });
+    }
+
    // Sort events
    document.querySelectorAll('.ticket-table th.sortable').forEach(th => {
      th.addEventListener('click', () => {
@@ -300,7 +449,7 @@ const TicketListView = {
          this.sortDir = 'DESC';
        }
        this.currentPage = 1;
-        this.render();
+        this.renderLocalResults();
      });
    });

@@ -606,10 +755,10 @@ const TicketListView = {
    // Pagination
    document.querySelectorAll('.pagination-btn[data-page]').forEach(btn => {
      btn.addEventListener('click', () => {
-        this.currentPage = parseInt(btn.dataset.page);
+        this.currentPage = parseInt(btn.dataset.page, 10);
        this.selectedIds.clear();
        this.selectedOrder = [];
-        this.render();
+        this.renderLocalResults();
      });
    });

@@ -625,7 +774,7 @@ const TicketListView = {
          Toast.success(`Righe per pagina aggiornate a ${newLimit}!`);
          this.perPage = newLimit;
          this.currentPage = 1;
-          this.render();
+          this.renderLocalResults();
        } catch (err) {
          Toast.error('Errore durante il salvataggio dell\'impostazione: ' + err.message);
        }
@@ -236,6 +236,37 @@ router.get('/settings', (req, res) => {
  }
 });

+// POST /api/dashboard/settings — Save settings for the agent
+router.post('/settings', (req, res) => {
+  const activeAgentId = parseInt(req.headers['x-agent-id'], 10) || 1;
+  const { preview_limit, tickets_per_page } = req.body || {};
+
+  try {
+    const existing = db.prepare("SELECT agent_id, preview_limit, tickets_per_page FROM agent_settings WHERE agent_id = ?").get(activeAgentId);
+
+    const newPreviewLimit = preview_limit !== undefined ? parseInt(preview_limit, 10) : (existing ? existing.preview_limit : 10);
+    const newTicketsPerPage = tickets_per_page !== undefined ? parseInt(tickets_per_page, 10) : (existing ? existing.tickets_per_page : 50);
+
+    if (existing) {
+      db.prepare(`
+        UPDATE agent_settings
+        SET preview_limit = ?, tickets_per_page = ?
+        WHERE agent_id = ?
+      `).run(newPreviewLimit, newTicketsPerPage, activeAgentId);
+    } else {
+      db.prepare(`
+        INSERT INTO agent_settings (agent_id, preview_limit, tickets_per_page)
+        VALUES (?, ?, ?)
+      `).run(activeAgentId, newPreviewLimit, newTicketsPerPage);
+    }
+
+    res.json({ success: true, preview_limit: newPreviewLimit, tickets_per_page: newTicketsPerPage });
+  } catch (err) {
+    console.error('Error saving agent settings:', err);
+    res.status(500).json({ error: err.message });
+  }
+});
+
 // GET /api/dashboard/chart-lines
 router.get('/chart-lines', (req, res) => {
  try {
@@ -103,7 +103,7 @@ router.get('/', async (req, res) => {
  try {
    const {
      queue_id, state_id, priority_id, user_id, type_id, customer_user_id,
-      search, sort_by = 'create_time', sort_dir = 'DESC',
+      search, sub_search, sort_by = 'create_time', sort_dir = 'DESC',
      page = 1, per_page = 50,
      date_from, date_to
    } = req.query;
@@ -209,7 +209,8 @@ router.get('/', async (req, res) => {
      conditions.push(`t.create_time <= $${paramIdx++}`);
      params.push(new Date(date_to));
    }
-    if (search) {
+    const searchTerm = search || sub_search;
+    if (searchTerm) {
      conditions.push(`(
        t.title ILIKE $${paramIdx} OR 
        t.tn ILIKE $${paramIdx} OR
@@ -222,7 +223,7 @@ router.get('/', async (req, res) => {
          )
        )
      )`);
-      params.push(`%${search}%`);
+      params.push(`%${searchTerm}%`);
      paramIdx++;
    }
Author	SHA1	Message	Date
Gabriele Cimaschi	c0c8a2531c	fix: ora le ricerche lavorano nuovamente in cache. feat: aggiunto pulsante per eliminare rapidamente una ricerca testuale. feat: la ricerca in alto a destra rimanda alla ricerca spudorata ed il campo viene liberato.	2026-08-26 14:23:20 +02:00
Gabriele Cimaschi	c5e17ca57a	fix: ora le ricerche lavorano nuovamente in cache. feat: aggiunto pulsante per eliminare rapidamente una ricerca testuale.	2026-08-26 14:13:16 +02:00
Gabriele Cimaschi	37c5f0c500	fix: ora il timer del tempo consuntivato si aggiorna ogni 60 secondi.	2026-08-26 13:58:36 +02:00
Gabriele Cimaschi	a36e501596	feat: aggiunta ricerca testuale in cache nella pagina ricerca spudorata.	2026-08-26 12:54:48 +02:00