fix: la pressione del pulsante di chiusura dei ticket nel gruppo 'chiudi a fine giornata' non provoca più l'attivazione dell'azione di consuntivazione a fine giornata

.gitignore

@@ -3,3 +3,4 @@ node_modules/
 internal.db
 internal.db-shm
 internal.db-wal
+dist

activityDb.js

@@ -8,7 +8,8 @@ const Database = require('better-sqlite3');
 const path = require('path');
 const crypto = require('crypto');
 
-const DB_PATH = path.join(__dirname, 'internal.db');
+const baseDir = process.pkg ? path.dirname(process.execPath) : __dirname;
+const DB_PATH = path.join(baseDir, 'internal.db');
 const db = new Database(DB_PATH);
 
 // Ensure WAL mode for better concurrent access
@@ -88,6 +89,65 @@ db.exec(`
   )
 `);
 
+db.exec(`
+  CREATE TABLE IF NOT EXISTS dashboard_chart_lines (
+    id                  INTEGER PRIMARY KEY AUTOINCREMENT,
+    name                TEXT NOT NULL,
+    statuses            TEXT NOT NULL,
+    types               TEXT NOT NULL,
+    queues              TEXT NOT NULL,
+    owners              TEXT NOT NULL,
+    responsibles        TEXT NOT NULL,
+    color               TEXT,
+    is_visible          INTEGER NOT NULL DEFAULT 1,
+    is_default          INTEGER NOT NULL DEFAULT 0,
+    bypass_state_filter INTEGER NOT NULL DEFAULT 0,
+    created_at          TEXT NOT NULL DEFAULT (strftime('%Y-%m-%dT%H:%M:%fZ', 'now'))
+  )
+`);
+
+try {
+  db.exec(`ALTER TABLE dashboard_chart_lines ADD COLUMN color TEXT`);
+} catch (e) {
+  // Already exists
+}
+
+try {
+  db.exec(`ALTER TABLE dashboard_chart_lines ADD COLUMN is_visible INTEGER NOT NULL DEFAULT 1`);
+} catch (e) {
+  // Already exists
+}
+
+try {
+  db.exec(`ALTER TABLE dashboard_chart_lines ADD COLUMN bypass_state_filter INTEGER NOT NULL DEFAULT 0`);
+} catch (e) {
+  // Already exists
+}
+
+try {
+  const countRow = db.prepare("SELECT COUNT(*) AS count FROM dashboard_chart_lines").get();
+  if (countRow && countRow.count === 0) {
+    db.prepare(`
+      INSERT INTO dashboard_chart_lines (name, statuses, types, queues, owners, responsibles, color, is_visible, is_default, bypass_state_filter)
+      VALUES (?, ?, ?, ?, ?, ?, ?, 1, 1, 1)
+    `).run('Ticket aperti', JSON.stringify([1, 4, 6, 7, 8]), '[]', '[]', '[]', '[]', '#4f46e5');
+
+    db.prepare(`
+      INSERT INTO dashboard_chart_lines (name, statuses, types, queues, owners, responsibles, color, is_visible, is_default, bypass_state_filter)
+      VALUES (?, ?, ?, ?, ?, ?, ?, 1, 1, 0)
+    `).run('Ticket chiusi', JSON.stringify([2, 3, 10]), '[]', '[]', '[]', '[]', '#10b981');
+  } else {
+    // Update default ones color if not set yet
+    db.prepare(`UPDATE dashboard_chart_lines SET color = '#4f46e5' WHERE name = 'Ticket aperti' AND color IS NULL`).run();
+    db.prepare(`UPDATE dashboard_chart_lines SET color = '#10b981' WHERE name = 'Ticket chiusi' AND color IS NULL`).run();
+    
+    // Set default Ticket aperti to bypass state filter
+    db.prepare(`UPDATE dashboard_chart_lines SET bypass_state_filter = 1 WHERE name = 'Ticket aperti'`).run();
+  }
+} catch (e) {
+  console.error("Error seeding default chart lines:", e.message);
+}
+
 try {
   db.exec(`ALTER TABLE agent_settings ADD COLUMN tickets_per_page INTEGER NOT NULL DEFAULT 50`);
 } catch (e) {

build-exe.bat

@@ -0,0 +1,34 @@
+@echo off
+title Compilazione OTRS Turbo Executable (.exe)
+echo Compilazione di OTRS Turbo in corso...
+cd /d "%~dp0"
+
+echo [1/3] Preparazione binding nativo SQLite per Node 18 (ABI 108)...
+pushd "node_modules\better-sqlite3"
+call npx prebuild-install --target=18.5.0 --runtime=node --platform=win32 --arch=x64 --force >nul 2>&1
+popd
+
+echo [2/3] Creazione eseguibile otrs-turbo.exe...
+call npm run build:exe
+
+echo [3/3] Copia asset e file distribuzionali in dist...
+if exist "node_modules\better-sqlite3\build\Release\better_sqlite3.node" (
+  copy "node_modules\better-sqlite3\build\Release\better_sqlite3.node" "dist\better_sqlite3.node" /Y >nul
+)
+
+if not exist "dist\.env" (
+  if exist ".env.example" (
+    copy ".env.example" "dist\.env" /Y >nul
+  )
+)
+
+echo.
+echo ========================================================
+echo Operazione completata con successo! 
+echo Cartella distribuzionale 'dist' pronta per l'uso:
+echo - dist\otrs-turbo.exe
+echo - dist\better_sqlite3.node
+echo - dist\.env
+echo - dist\avvia.bat
+echo ========================================================
+pause

package.json

@@ -3,23 +3,42 @@
   "version": "1.0.0",
   "description": "Modern fast interface for OTRS ticket management - direct database access",
   "main": "server.js",
+  "bin": "server.js",
+  "pkg": {
+    "scripts": [
+      "routes/*.js",
+      "utils/*.js",
+      "*.js"
+    ],
+    "assets": [
+      "public/**/*"
+    ],
+    "targets": [
+      "node18-win-x64"
+    ]
+  },
   "scripts": {
     "start": "node server.js",
-    "dev": "npx -y nodemon server.js"
+    "dev": "npx -y nodemon server.js",
+    "build:exe": "npx pkg@5.8.1 . --targets node18-win-x64 --output dist/otrs-turbo.exe"
   },
   "dependencies": {
-    "better-sqlite3": "^12.11.1",
+    "better-sqlite3": "^11.3.0",
     "cors": "^2.8.5",
     "dotenv": "^16.4.5",
     "express": "^4.21.0",
     "mysql2": "^3.22.5",
     "nodemailer": "^9.0.3",
-    "pg": "^8.13.0"
+    "pg": "^8.13.0",
+    "xlsx": "^0.18.5"
   },
   "keywords": [
     "otrs",
     "ticket",
     "helpdesk"
   ],
-  "license": "AGPL-3.0"
+  "license": "AGPL-3.0",
+  "devDependencies": {
+    "pkg": "^5.8.1"
+  }
 }

public/css/style.css

@@ -354,6 +354,25 @@ body {
   letter-spacing: -0.02em;
 }
 
+.btn-brand-action {
+  background: transparent;
+  border: 1px solid transparent;
+  color: var(--text-secondary);
+  cursor: pointer;
+  padding: 4px 6px;
+  border-radius: var(--radius-sm);
+  display: inline-flex;
+  align-items: center;
+  justify-content: center;
+  transition: all var(--transition-fast);
+}
+
+.btn-brand-action:hover {
+  color: var(--error);
+  background: var(--error-bg);
+  border-color: rgba(220, 38, 38, 0.2);
+}
+
 .nav-menu {
   list-style: none;
   padding: var(--space-md);
@@ -2566,4 +2585,67 @@ body {
   border-radius: 0 !important;
   border-left: none !important;
   border-right: none !important;
+  border-bottom: none !important;
+}
+
+/* ============================================================
+   Advanced Dashboard Ticket Chart Custom Styles
+   ============================================================ */
+.multiselect-list {
+  display: flex;
+  flex-direction: column;
+  max-height: 140px;
+  overflow-y: auto;
+  border: 1px solid var(--border-light);
+  border-radius: var(--radius-sm);
+  padding: 4px;
+  gap: 2px;
+  background: var(--bg-primary);
+}
+.multiselect-item {
+  padding: 6px 10px;
+  border-radius: var(--radius-sm);
+  cursor: pointer;
+  font-size: 0.82rem;
+  color: var(--text-secondary);
+  transition: background-color 0.15s, color 0.15s;
+  user-select: none;
+}
+.multiselect-item:hover {
+  background-color: var(--bg-hover, rgba(0,0,0,0.05));
+  color: var(--text-primary);
+}
+.multiselect-item.selected {
+  background-color: var(--accent-primary);
+  color: white;
+}
+.theme-dark .multiselect-item:hover,
+.theme-rosso .multiselect-item:hover,
+.theme-naturale .multiselect-item:hover,
+.theme-ice .multiselect-item:hover,
+.theme-autunno .multiselect-item:hover,
+.theme-fairytale .multiselect-item:hover {
+  background-color: rgba(255, 255, 255, 0.08);
+}
+.line-config-row {
+  display: flex;
+  justify-content: space-between;
+  align-items: center;
+  padding: 10px 14px;
+  background: var(--bg-primary);
+  border: 1px solid var(--border-subtle);
+  border-radius: var(--radius-md);
+  transition: border-color var(--transition-fast);
+}
+.line-config-row:hover {
+  border-color: var(--border-light);
+}
+.line-config-row .line-name {
+  font-weight: 500;
+  font-size: 0.9rem;
+  color: var(--text-primary);
+}
+.line-config-row .line-actions {
+  display: flex;
+  gap: 6px;
 }

public/index.html

@@ -18,10 +18,20 @@
 <body>
   <!-- Sidebar Navigation -->
   <nav class="sidebar" id="sidebar">
-    <div class="sidebar-brand" style="border-bottom:none; padding-bottom:4px;">
+    <div class="sidebar-brand" style="border-bottom:none; padding-bottom:4px; display:flex; align-items:center; justify-content:space-between;">
+      <div style="display:flex; align-items:center; gap:var(--space-md);">
         <div class="brand-icon">⚡</div>
         <span class="brand-text">OTRS Turbo</span>
       </div>
+      <button id="btn-close-end-of-day" class="btn-brand-action" title="Chiudi i ticket inseriti nel gruppo CHIUDI A FINE GIORNATA">
+        <svg class="nav-icon" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" style="width:18px; height:18px;">
+          <path d="M9 5H7a2 2 0 00-2 2v12a2 2 0 002 2h10a2 2 0 002-2V7a2 2 0 00-2-2h-2" />
+          <rect x="9" y="3" width="6" height="4" rx="1" />
+          <path d="M9 12h6M9 16h4" />
+          <line x1="3" y1="3" x2="21" y2="21" stroke="currentColor" stroke-width="2.5" stroke-linecap="round" />
+        </svg>
+      </button>
+    </div>
     <div class="sidebar-timer" id="daily-timer"
       style="padding:var(--space-md) var(--space-lg) var(--space-lg) var(--space-lg); border-bottom:1px solid var(--border-subtle); font-size:0.75rem; color:var(--text-secondary); font-family:monospace; line-height:1.2;">
       <span class="timer-display">0 / 480 | 480</span>
@@ -192,6 +202,7 @@
 
   <!-- Scripts -->
   <script src="https://cdn.jsdelivr.net/npm/quill@2.0.2/dist/quill.js"></script>
+  <script src="https://cdn.jsdelivr.net/npm/chart.js"></script>
   <script src="/js/components/toast.js"></script>
   <script src="/js/components/filters.js"></script>
   <script src="/js/views/dashboard.js"></script>

public/js/app.js

@@ -156,20 +156,8 @@ const App = {
         }
       };
 
-      let timeout;
       searchInput.addEventListener('input', () => {
         toggleClearBtn();
-        clearTimeout(timeout);
-        timeout = setTimeout(() => {
-          const hash = window.location.hash;
-          if (hash.startsWith('#/tickets') && !hash.includes('/new') && !hash.match(/#\/tickets\/\d+/)) {
-            TicketListView.currentPage = 1;
-            TicketListView.render();
-          } else {
-            // Navigate to ticket list with search
-            window.location.hash = '#/tickets';
-          }
-        }, 350);
       });
 
       searchInput.addEventListener('keydown', (e) => {
@@ -216,6 +204,34 @@ const App = {
       refreshBtn.addEventListener('click', () => this.refreshLookups());
     }
 
+    // Bind button close end of day tickets
+    const btnCloseEod = document.getElementById('btn-close-end-of-day');
+    if (btnCloseEod) {
+      btnCloseEod.addEventListener('click', async (e) => {
+        e.preventDefault();
+        e.stopPropagation();
+        e.stopImmediatePropagation();
+        const confirmed = await this.confirm(
+          'Chiusura Ticket Fine Giornata',
+          'Sei sicuro di voler chiudere tutti i ticket nel gruppo "CHIUDI A FINE GIORNATA"?\nI ticket rimarranno nel gruppo.'
+        );
+        if (!confirmed) return;
+
+        try {
+          const res = await this.api('/api/groups/close-end-of-day', { method: 'POST' });
+          if (res.count > 0) {
+            Toast.success(res.message);
+          } else {
+            Toast.info(res.message);
+          }
+          this.updateSidebarBadges();
+          this.route();
+        } catch (err) {
+          Toast.error('Errore durante la chiusura dei ticket: ' + err.message);
+        }
+      });
+    }
+
     // Initial route
     window.addEventListener('resize', () => this.updateHeaderHeight());
     setTimeout(() => this.updateHeaderHeight(), 100);
@@ -493,11 +509,21 @@ const App = {
         localStorage.setItem('activeAgentId', select.value);
       }
 
+      if (typeof Filters !== 'undefined' && Filters.allStates && Filters.allStates.my) {
+        Filters.allStates.my.user_id = select.value;
+      }
+
       // Handle dropdown change event
       select.addEventListener('change', () => {
-        localStorage.setItem('activeAgentId', select.value);
+        const newAgentId = select.value;
+        localStorage.setItem('activeAgentId', newAgentId);
+        if (typeof Filters !== 'undefined' && Filters.allStates && Filters.allStates.my) {
+          Filters.allStates.my.user_id = newAgentId;
+          localStorage.setItem('otrs_turbo_filters_my', JSON.stringify(Filters.allStates.my));
+        }
         Toast.success(`Agente attivo cambiato: ${select.options[select.selectedIndex].text}`);
         this.updateDailyTimer();
+        this.updateSidebarBadges();
         this.route();
       });
 
@@ -624,6 +650,9 @@ const App = {
       }
 
       const triggerAction = async (e) => {
+        if (e && e.target && e.target.closest('#btn-close-end-of-day')) {
+          return;
+        }
         e.preventDefault();
         e.stopPropagation();
         const confirmed = await this.confirm(

public/js/components/filters.js

@@ -55,11 +55,10 @@ const Filters = {
       const savedMy = localStorage.getItem('otrs_turbo_filters_my');
       if (savedMy) {
         Object.assign(this.allStates.my, JSON.parse(savedMy));
-      } else {
+      }
-        // Default to active agent if not saved yet
+      // Always sync mode 'my' user_id to activeAgentId
       const activeAgentId = localStorage.getItem('activeAgentId') || '1';
       this.allStates.my.user_id = activeAgentId;
-      }
 
       const savedCache = localStorage.getItem('otrs_turbo_customer_cache');
       if (savedCache) {
@@ -325,7 +324,10 @@ const Filters = {
           <span class="filter-label">A Data/Ora</span>
           <input type="datetime-local" class="filter-select" data-filter="date_to" id="filter-date-to" value="${this.state.date_to || ''}" style="width: 170px; padding: 4px 8px; font-family: inherit; font-size: 0.85rem;" />
         </div>
-        <div class="filters-actions">
+        <div class="filters-actions" style="display:flex; gap:6px; align-items:center;">
+          <button class="btn btn-primary btn-xs" id="filter-refresh" title="Aggiorna lista ticket" style="display:inline-flex; align-items:center; gap:4px; height:26px; padding:0 10px; font-size:0.78rem;">
+            🔄 Aggiorna
+          </button>
           <button class="btn btn-ghost btn-xs" id="filter-reset">Reset</button>
         </div>
       </div>
@@ -622,6 +624,13 @@ const Filters = {
       });
     });
 
+    const refreshBtn = document.getElementById('filter-refresh');
+    if (refreshBtn) {
+      refreshBtn.addEventListener('click', () => {
+        if (onFilterChange) onFilterChange();
+      });
+    }
+
     const resetBtn = document.getElementById('filter-reset');
     if (resetBtn) {
       resetBtn.addEventListener('click', () => {

public/js/views/dashboard.js

@@ -1,20 +1,136 @@
 /**
  * Dashboard View
- * Shows stats overview, distribution charts, and recent tickets.
+ * Shows stats overview, customizable advanced ticket trends chart, distribution charts, and recent tickets.
  */
+
+// Helper to calculate date boundaries
+function getDatesForPeriod(period, customFromVal, customToVal) {
+  let start_date, end_date;
+  const today = new Date();
+  
+  if (period === 'last_week') {
+    const past = new Date();
+    past.setDate(today.getDate() - 7);
+    start_date = formatDateString(past);
+    end_date = formatDateString(today);
+  } else if (period === 'last_month') {
+    const past = new Date();
+    past.setDate(today.getDate() - 30);
+    start_date = formatDateString(past);
+    end_date = formatDateString(today);
+  } else {
+    start_date = customFromVal || formatDateString(new Date(Date.now() - 7 * 24 * 60 * 60 * 1000));
+    end_date = customToVal || formatDateString(today);
+  }
+  return { start_date, end_date };
+}
+
+function formatDateString(d) {
+  const y = d.getFullYear();
+  const m = String(d.getMonth() + 1).padStart(2, '0');
+  const dateVal = String(d.getDate()).padStart(2, '0');
+  return `${y}-${m}-${dateVal}`;
+}
+
+/**
+ * Dashboard View
+ * Shows stats overview, customizable advanced ticket trends chart, distribution charts, and recent tickets.
+ */
+
+// Helper to calculate date boundaries
+function getDatesForPeriod(period, customFromVal, customToVal) {
+  let start_date, end_date;
+  const today = new Date();
+  
+  if (period === 'last_week') {
+    const past = new Date();
+    past.setDate(today.getDate() - 7);
+    start_date = formatDateString(past);
+    end_date = formatDateString(today);
+  } else if (period === 'last_month') {
+    const past = new Date();
+    past.setDate(today.getDate() - 30);
+    start_date = formatDateString(past);
+    end_date = formatDateString(today);
+  } else {
+    start_date = customFromVal || formatDateString(new Date(Date.now() - 7 * 24 * 60 * 60 * 1000));
+    end_date = customToVal || formatDateString(today);
+  }
+  return { start_date, end_date };
+}
+
+function formatDateString(d) {
+  const y = d.getFullYear();
+  const m = String(d.getMonth() + 1).padStart(2, '0');
+  const dateVal = String(d.getDate()).padStart(2, '0');
+  return `${y}-${m}-${dateVal}`;
+}
+
 const DashboardView = {
+  chartInstance: null,
+  activeLines: [],
+
   async render() {
     const container = document.getElementById('view-container');
     container.innerHTML = '<div class="loading-screen"><div class="spinner"></div><p>Caricamento dashboard...</p></div>';
 
     try {
+      // Ensure lookup tables are loaded in App.lookups
+      await App.ensureLookups();
+
       const stats = await App.api('/api/dashboard/stats');
 
       const maxByState = Math.max(...(stats.by_state || []).map(s => parseInt(s.count)), 1);
       const maxByPriority = Math.max(...(stats.by_priority || []).map(s => parseInt(s.count)), 1);
       const maxByQueue = Math.max(...(stats.by_queue || []).map(s => parseInt(s.count)), 1);
 
+      // Load saved chart period preferences
+      const savedPeriod = localStorage.getItem('otrs_chart_period') || 'last_week';
+      const savedDateFrom = localStorage.getItem('otrs_chart_date_from') || '';
+      const savedDateTo = localStorage.getItem('otrs_chart_date_to') || '';
+
       container.innerHTML = `
+        <!-- Custom Ticket Trends Chart Card -->
+        <div class="card chart-card" style="margin-bottom: var(--space-md);">
+          <div class="chart-header" style="display:flex; justify-content:space-between; align-items:center; flex-wrap:wrap; gap:var(--space-md); margin-bottom:var(--space-md);">
+            <div class="card-title" style="margin-bottom:0; display:flex; align-items:center; gap:var(--space-sm); flex-wrap:wrap;">
+              <span>Andamento Ticket</span>
+              <button class="btn btn-ghost btn-sm" id="configure-series-btn" style="padding:4px 8px; font-size:0.8rem; display:flex; align-items:center; gap:4px; height:28px;" title="Configura serie di dati del grafico">
+                <svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" style="width:14px;height:14px;">
+                  <path d="M12 20h9M16.5 3.5a2.121 2.121 0 0 1 3 3L7 19l-4 1 1-4L16.5 3.5z"/>
+                </svg>
+                <span>Configura serie di dati</span>
+              </button>
+              <button class="btn btn-ghost btn-sm" id="export-series-excel-btn" style="padding:4px 8px; font-size:0.8rem; display:flex; align-items:center; gap:4px; height:28px;" title="Esporta dati in Excel (XLSX)">
+                <svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" style="width:14px;height:14px;">
+                  <path d="M21 15v4a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2v-4M7 10l5 5 5-5M12 15V3"/>
+                </svg>
+                <span>Esporta in Excel</span>
+              </button>
+            </div>
+            
+            <!-- Date controls -->
+            <div class="chart-controls" style="display:flex; align-items:center; gap:var(--space-sm); flex-wrap:wrap;">
+              <select id="chart-period-preset" class="form-select" style="height:32px; font-size:0.85rem; padding: 4px 28px 4px 8px; margin:0; width:170px; background-position: right 8px center;">
+                <option value="last_week" ${savedPeriod === 'last_week' ? 'selected' : ''}>Ultima Settimana</option>
+                <option value="last_month" ${savedPeriod === 'last_month' ? 'selected' : ''}>Ultimo Mese</option>
+                <option value="custom" ${savedPeriod === 'custom' ? 'selected' : ''}>Periodo Personalizzato</option>
+              </select>
+              
+              <div id="chart-custom-dates" style="display:${savedPeriod === 'custom' ? 'flex' : 'none'}; align-items:center; gap:6px;">
+                <span style="font-size:0.8rem; color:var(--text-secondary);">Da:</span>
+                <input type="date" id="chart-date-from" class="form-input" value="${savedDateFrom}" style="height:32px; font-size:0.85rem; padding:4px 8px; margin:0; width:135px;">
+                <span style="font-size:0.8rem; color:var(--text-secondary);">A:</span>
+                <input type="date" id="chart-date-to" class="form-input" value="${savedDateTo}" style="height:32px; font-size:0.85rem; padding:4px 8px; margin:0; width:135px;">
+              </div>
+            </div>
+          </div>
+          
+          <div class="chart-canvas-wrapper" style="position:relative; height:300px; width:100%;">
+            <canvas id="dashboard-ticket-chart"></canvas>
+          </div>
+        </div>
+
         <!-- Stats Cards -->
         <div class="stats-grid">
           <div class="stat-card accent">
@@ -133,8 +249,211 @@ const DashboardView = {
             </div>
           `}
         </div>
+
+        <!-- MODAL: Configure Series -->
+        <div id="chart-series-modal" style="display:none; position:fixed; inset:0; z-index:8000; background:rgba(0,0,0,0.5); backdrop-filter:blur(4px); align-items:center; justify-content:center; padding: 20px;">
+          <div class="card" style="width:100%; max-width:680px; background:var(--bg-card); max-height: 90vh; display:flex; flex-direction:column; padding: var(--space-lg); border-radius: var(--radius-lg); box-shadow: var(--shadow-lg); border: 1px solid var(--border-light);">
+            <div style="display:flex; justify-content:space-between; align-items:center; border-bottom:1px solid var(--border-subtle); padding-bottom:var(--space-sm); margin-bottom:var(--space-md); flex-shrink:0;">
+              <h3 style="margin:0; font-size:1.1rem; font-weight:600; color:var(--text-primary);">Configura Serie di Dati</h3>
+              <button id="chart-series-modal-close" style="background:none; border:none; font-size:1.2rem; cursor:pointer; color:var(--text-muted); padding:4px;">✕</button>
+            </div>
+            
+            <!-- Series List -->
+            <div id="modal-series-list-section" style="overflow-y:auto; flex-grow:1;">
+              <div style="display:flex; justify-content:space-between; align-items:center; margin-bottom:var(--space-md);">
+                <span style="font-size:0.85rem; color:var(--text-secondary);">Serie di dati attive sul grafico:</span>
+                <button class="btn btn-primary btn-sm" id="btn-add-chart-series">+ Aggiungi Serie</button>
+              </div>
+              <div id="modal-series-list" style="display:flex; flex-direction:column; gap:8px;">
+                <!-- populated dynamically -->
+              </div>
+            </div>
+            
+            <!-- Series Editor Form (hidden by default) -->
+            <form id="modal-series-form" style="display:none; flex-direction:column; gap:var(--space-md); overflow-y:auto; flex-grow:1;">
+              <input type="hidden" id="form-series-id">
+              
+              <div style="display:grid; grid-template-columns: 2fr 1fr; gap:var(--space-md);">
+                <div>
+                  <label class="form-label" style="font-weight:500; font-size:0.85rem; margin-bottom:4px; display:block;">Nome Serie (legenda)</label>
+                  <input type="text" id="form-series-name" class="form-input" placeholder="Es. Ticket urgenti" required style="width:100%;">
+                </div>
+                <div>
+                  <label class="form-label" style="font-weight:500; font-size:0.85rem; margin-bottom:4px; display:block;">Colore Grafico</label>
+                  <input type="color" id="form-series-color" class="form-input" style="width:100%; height:36px; padding: 2px; cursor: pointer; border-radius: var(--radius-sm); border: 1px solid var(--border-light);" value="#4f46e5">
+                </div>
+              </div>
+              
+              <div style="display:grid; grid-template-columns: 1fr 1fr; gap:var(--space-md);">
+                <div>
+                  <label class="form-label" style="font-weight:500; font-size:0.85rem; margin-bottom:4px; display:block;">Stato (selezione multipla)</label>
+                  <div class="multiselect-list" id="form-select-statuses"></div>
+                </div>
+                <div>
+                  <label class="form-label" style="font-weight:500; font-size:0.85rem; margin-bottom:4px; display:block;">Tipo (selezione multipla)</label>
+                  <div class="multiselect-list" id="form-select-types"></div>
+                </div>
+              </div>
+              
+              <div style="display:grid; grid-template-columns: 1fr 1fr; gap:var(--space-md);">
+                <div>
+                  <label class="form-label" style="font-weight:500; font-size:0.85rem; margin-bottom:4px; display:block;">Coda (selezione multipla)</label>
+                  <div class="multiselect-list" id="form-select-queues"></div>
+                </div>
+                <div>
+                  <label class="form-label" style="font-weight:500; font-size:0.85rem; margin-bottom:4px; display:block;">Proprietario (selezione multipla)</label>
+                  <div class="multiselect-list" id="form-select-owners"></div>
+                </div>
+              </div>
+              
+              <div>
+                <label class="form-label" style="font-weight:500; font-size:0.85rem; margin-bottom:4px; display:block;">Responsabile (selezione multipla)</label>
+                <div class="multiselect-list" id="form-select-responsibles"></div>
+              </div>
+              
+              <div style="display:flex; align-items:center; gap:var(--space-sm); margin-top:4px; background:var(--bg-offset); padding: var(--space-sm); border-radius: var(--radius-md); border: 1px dashed var(--border-light);">
+                <input type="checkbox" id="form-series-bypass-state" style="width:18px; height:18px; cursor:pointer; margin:0;">
+                <label for="form-series-bypass-state" style="font-weight:500; font-size:0.85rem; cursor:pointer; user-select:none; margin:0; display:flex; flex-direction:column;">
+                  <span>Ignora lo stato dei ticket</span>
+                  <span style="font-size:0.75rem; color:var(--text-tertiary); font-weight:normal;">Se attivo, mostra tutti i ticket creati nel periodo indipendentemente dal loro stato attuale.</span>
+                </label>
+              </div>
+              
+              <div style="display:flex; justify-content:flex-end; gap:var(--space-sm); border-top:1px solid var(--border-subtle); padding-top:var(--space-md); margin-top:var(--space-xs); flex-shrink:0;">
+                <button type="button" class="btn btn-ghost btn-sm" id="btn-series-form-cancel">Annulla</button>
+                <button type="submit" class="btn btn-primary btn-sm">Salva Serie</button>
+              </div>
+            </form>
+          </div>
+        </div>
       `;
 
+      // Draw custom Chart.js lines
+      this.updateChartData();
+
+      // Bind controls listeners
+      const periodSelect = document.getElementById('chart-period-preset');
+      const customDatesDiv = document.getElementById('chart-custom-dates');
+      const dateFromInput = document.getElementById('chart-date-from');
+      const dateToInput = document.getElementById('chart-date-to');
+
+      periodSelect.addEventListener('change', () => {
+        if (periodSelect.value === 'custom') {
+          customDatesDiv.style.display = 'flex';
+        } else {
+          customDatesDiv.style.display = 'none';
+          this.updateChartData();
+        }
+      });
+
+      dateFromInput.addEventListener('change', () => {
+        if (dateFromInput.value && dateToInput.value) {
+          this.updateChartData();
+        }
+      });
+
+      dateToInput.addEventListener('change', () => {
+        if (dateFromInput.value && dateToInput.value) {
+          this.updateChartData();
+        }
+      });
+
+      // Bind Modal listeners
+      const modal = document.getElementById('chart-series-modal');
+      document.getElementById('configure-series-btn').addEventListener('click', () => {
+        modal.style.display = 'flex';
+        this.loadModalSeriesList();
+      });
+
+      document.getElementById('export-series-excel-btn').addEventListener('click', () => {
+        const periodSelect = document.getElementById('chart-period-preset');
+        const dateFromInput = document.getElementById('chart-date-from');
+        const dateToInput = document.getElementById('chart-date-to');
+        const { start_date, end_date } = getDatesForPeriod(periodSelect.value, dateFromInput.value, dateToInput.value);
+        
+        const visibleSeriesIds = [];
+        if (this.chartInstance && this.activeLines) {
+          this.activeLines.forEach((line) => {
+            const datasetIndex = this.chartInstance.data.datasets.findIndex(ds => ds.label === line.name);
+            if (datasetIndex !== -1 && this.chartInstance.isDatasetVisible(datasetIndex)) {
+              visibleSeriesIds.push(line.id);
+            }
+          });
+        }
+        
+        if (visibleSeriesIds.length === 0) {
+          Toast.error('Nessuna serie visibile da esportare!');
+          return;
+        }
+
+        const idsParam = visibleSeriesIds.join(',');
+        window.open(`/api/dashboard/export-excel?start_date=${start_date}&end_date=${end_date}&series_ids=${idsParam}`, '_blank');
+      });
+
+      document.getElementById('chart-series-modal-close').addEventListener('click', () => {
+        modal.style.display = 'none';
+        this.closeSeriesForm();
+      });
+
+      modal.addEventListener('click', (e) => {
+        if (e.target === modal) {
+          modal.style.display = 'none';
+          this.closeSeriesForm();
+        }
+      });
+
+      document.getElementById('btn-add-chart-series').addEventListener('click', () => {
+        this.openSeriesForm();
+      });
+
+      document.getElementById('btn-series-form-cancel').addEventListener('click', () => {
+        this.closeSeriesForm();
+      });
+
+      document.getElementById('modal-series-form').addEventListener('submit', async (e) => {
+        e.preventDefault();
+        
+        const seriesId = document.getElementById('form-series-id').value;
+        const name = document.getElementById('form-series-name').value;
+        const color = document.getElementById('form-series-color').value;
+        const statuses = this.getSelectedIds('form-select-statuses');
+        const types = this.getSelectedIds('form-select-types');
+        const queues = this.getSelectedIds('form-select-queues');
+        const owners = this.getSelectedIds('form-select-owners');
+        const responsibles = this.getSelectedIds('form-select-responsibles');
+        const bypass_state_filter = document.getElementById('form-series-bypass-state').checked ? 1 : 0;
+
+        // Preserve current visibility if editing
+        let is_visible = 1;
+        if (seriesId) {
+          const existing = this.activeLines.find(s => s.id === parseInt(seriesId, 10));
+          if (existing) is_visible = existing.is_visible;
+        }
+
+        const payload = { name, statuses, types, queues, owners, responsibles, color, is_visible, bypass_state_filter };
+
+        try {
+          if (seriesId) {
+            await App.api(`/api/dashboard/chart-lines/${seriesId}`, {
+              method: 'PUT',
+              body: JSON.stringify(payload)
+            });
+            Toast.success('Serie aggiornata!');
+          } else {
+            await App.api('/api/dashboard/chart-lines', {
+              method: 'POST',
+              body: JSON.stringify(payload)
+            });
+            Toast.success('Serie creata!');
+          }
+          this.closeSeriesForm();
+          this.loadModalSeriesList();
+          this.updateChartData();
+        } catch (err) {
+          Toast.error('Errore durante il salvataggio: ' + err.message);
+        }
+      });
+
       // Animate bars after render
       requestAnimationFrame(() => {
         document.querySelectorAll('.dist-bar-fill').forEach(bar => {
@@ -184,4 +503,290 @@ const DashboardView = {
       `;
     }
   },
+
+  async updateChartData() {
+    const periodPreset = document.getElementById('chart-period-preset').value;
+    const customFrom = document.getElementById('chart-date-from').value;
+    const customTo = document.getElementById('chart-date-to').value;
+    
+    // Save selections
+    localStorage.setItem('otrs_chart_period', periodPreset);
+    if (customFrom) localStorage.setItem('otrs_chart_date_from', customFrom);
+    if (customTo) localStorage.setItem('otrs_chart_date_to', customTo);
+
+    const { start_date, end_date } = getDatesForPeriod(periodPreset, customFrom, customTo);
+    
+    try {
+      const data = await App.api(`/api/dashboard/chart-data?start_date=${start_date}&end_date=${end_date}`);
+      this.activeLines = data.lines;
+      this.drawChart(data.labels, data.lines);
+    } catch (err) {
+      console.error("Error loading chart data:", err);
+      const wrapper = document.querySelector('.chart-canvas-wrapper');
+      if (wrapper) {
+        wrapper.innerHTML = `
+          <div style="display:flex; flex-direction:column; align-items:center; justify-content:center; height:100%; color:var(--text-secondary); gap:8px;">
+            <span>⚠️ Errore durante il caricamento dei dati del grafico</span>
+            <small style="color:var(--text-muted);">${App.escapeHtml(err.message)}</small>
+          </div>
+        `;
+      }
+    }
+  },
+
+  drawChart(labels, lines) {
+    const canvas = document.getElementById('dashboard-ticket-chart');
+    if (!canvas) return;
+
+    if (this.chartInstance) {
+      this.chartInstance.destroy();
+    }
+
+    const isDarkMode = document.body.className.includes('theme-') && !document.body.className.includes('theme-light');
+    const textColor = isDarkMode ? '#a6adc8' : '#4b5563';
+    const gridColor = isDarkMode ? 'rgba(255, 255, 255, 0.08)' : 'rgba(0, 0, 0, 0.08)';
+
+    const datasets = lines.map((line) => {
+      const color = line.color || '#4f46e5';
+      return {
+        label: line.name,
+        data: line.data,
+        borderColor: color,
+        backgroundColor: color + '15',
+        borderWidth: 2.5,
+        tension: 0.3,
+        fill: true,
+        pointBackgroundColor: color,
+        pointBorderColor: '#fff',
+        pointHoverRadius: 6,
+        pointRadius: 4,
+      };
+    });
+
+    this.chartInstance = new Chart(canvas, {
+      type: 'line',
+      data: {
+        labels: labels,
+        datasets: datasets
+      },
+      options: {
+        responsive: true,
+        maintainAspectRatio: false,
+        plugins: {
+          legend: {
+            position: 'top',
+            labels: {
+              color: textColor,
+              font: {
+                family: 'Inter',
+                size: 12,
+                weight: '500'
+              },
+              padding: 15,
+            }
+          },
+          tooltip: {
+            mode: 'index',
+            intersect: false,
+            backgroundColor: isDarkMode ? '#1e1e2e' : '#fff',
+            titleColor: isDarkMode ? '#cdd6f4' : '#0f172a',
+            bodyColor: isDarkMode ? '#a6adc8' : '#475569',
+            borderColor: isDarkMode ? '#313244' : '#e2e8f0',
+            borderWidth: 1,
+            padding: 10,
+            titleFont: { family: 'Inter', weight: '600' },
+            bodyFont: { family: 'Inter' },
+          }
+        },
+        scales: {
+          x: {
+            grid: {
+              color: gridColor,
+              drawBorder: false,
+            },
+            ticks: {
+              color: textColor,
+              font: { family: 'Inter', size: 10 },
+              maxRotation: 45,
+              minRotation: 0,
+            }
+          },
+          y: {
+            grid: {
+              color: gridColor,
+              drawBorder: false,
+            },
+            ticks: {
+              color: textColor,
+              font: { family: 'Inter', size: 10 },
+              stepSize: 1,
+              precision: 0,
+            },
+            beginAtZero: true
+          }
+        }
+      }
+    });
+  },
+
+  async loadModalSeriesList() {
+    const listContainer = document.getElementById('modal-series-list');
+    if (!listContainer) return;
+    
+    listContainer.innerHTML = '<div style="text-align:center; padding:10px;"><div class="spinner" style="width:20px;height:20px;"></div></div>';
+    
+    try {
+      const lines = await App.api('/api/dashboard/chart-lines');
+      this.activeLines = lines;
+      
+      listContainer.innerHTML = lines.map(line => `
+        <div class="line-config-row series-config-row" style="display:flex; justify-content:space-between; align-items:center;">
+          <div style="display:flex; align-items:center; gap:var(--space-sm);">
+            <span class="series-color-dot" style="width:14px; height:14px; border-radius:50%; background-color:${line.color || '#4f46e5'}; border:1px solid var(--border-light); display:inline-block;"></span>
+            <span class="line-name" style="${!line.is_visible ? 'text-decoration:line-through; color:var(--text-muted);' : ''}">${App.escapeHtml(line.name)} ${line.is_default ? '<small style="color:var(--text-muted);font-weight:normal;">(Predefinita)</small>' : ''}</span>
+          </div>
+          <div class="line-actions" style="display:flex; align-items:center; gap:6px;">
+            <button class="btn btn-ghost btn-sm btn-toggle-visibility" data-id="${line.id}" style="padding: 2px 6px; font-size:0.75rem;" title="${line.is_visible ? 'Nascondi' : 'Mostra'}">
+              ${line.is_visible ? '👁️ Nascondi' : '❌ Mostra'}
+            </button>
+            <button class="btn btn-ghost btn-sm btn-edit-series" data-id="${line.id}" style="padding: 2px 6px; font-size:0.75rem;">Modifica</button>
+            ${!line.is_default ? `<button class="btn btn-danger btn-sm btn-delete-series" data-id="${line.id}" style="padding: 2px 6px; font-size:0.75rem; background-color: var(--error); color: white; border: none;">Elimina</button>` : ''}
+          </div>
+        </div>
+      `).join('');
+      
+      // Bind actions
+      listContainer.querySelectorAll('.btn-edit-series').forEach(btn => {
+        btn.addEventListener('click', () => {
+          const lineId = parseInt(btn.dataset.id);
+          const line = this.activeLines.find(l => l.id === lineId);
+          if (line) this.openSeriesForm(line);
+        });
+      });
+
+      listContainer.querySelectorAll('.btn-toggle-visibility').forEach(btn => {
+        btn.addEventListener('click', async () => {
+          const lineId = parseInt(btn.dataset.id);
+          const series = this.activeLines.find(l => l.id === lineId);
+          if (series) {
+            const nextVisibility = series.is_visible ? 0 : 1;
+            try {
+              await App.api(`/api/dashboard/chart-lines/${lineId}`, {
+                method: 'PUT',
+                body: JSON.stringify({
+                  name: series.name,
+                  statuses: series.statuses,
+                  types: series.types,
+                  queues: series.queues,
+                  owners: series.owners,
+                  responsibles: series.responsibles,
+                  color: series.color,
+                  is_visible: nextVisibility
+                })
+              });
+              Toast.success(nextVisibility ? 'Serie attivata!' : 'Serie disattivata!');
+              this.loadModalSeriesList();
+              this.updateChartData();
+            } catch (err) {
+              Toast.error('Errore durante l\'aggiornamento dello stato: ' + err.message);
+            }
+          }
+        });
+      });
+      
+      listContainer.querySelectorAll('.btn-delete-series').forEach(btn => {
+        btn.addEventListener('click', async () => {
+          const lineId = parseInt(btn.dataset.id);
+          const confirmed = await App.confirm('Elimina serie', 'Sei sicuro di voler eliminare questa serie dal grafico?');
+          if (!confirmed) return;
+          
+          try {
+            await App.api(`/api/dashboard/chart-lines/${lineId}`, { method: 'DELETE' });
+            Toast.success('Serie eliminata con successo!');
+            this.loadModalSeriesList();
+            this.updateChartData();
+          } catch (err) {
+            Toast.error('Errore durante l\'eliminazione: ' + err.message);
+          }
+        });
+      });
+    } catch (err) {
+      listContainer.innerHTML = `<div style="color:var(--error); font-size:0.85rem; padding:10px;">Errore: ${App.escapeHtml(err.message)}</div>`;
+    }
+  },
+
+  openSeriesForm(line = null) {
+    const listSection = document.getElementById('modal-series-list-section');
+    const formSection = document.getElementById('modal-series-form');
+    
+    listSection.style.display = 'none';
+    formSection.style.display = 'flex';
+    
+    const idInput = document.getElementById('form-series-id');
+    const nameInput = document.getElementById('form-series-name');
+    const colorInput = document.getElementById('form-series-color');
+    
+    const statuses = line ? line.statuses : [];
+    const types = line ? line.types : [];
+    const queues = line ? line.queues : [];
+    const owners = line ? line.owners : [];
+    const responsibles = line ? line.responsibles : [];
+    
+    idInput.value = line ? line.id : '';
+    nameInput.value = line ? line.name : '';
+    colorInput.value = line ? line.color : '#4f46e5';
+    document.getElementById('form-series-bypass-state').checked = line ? !!line.bypass_state_filter : false;
+    
+    this.renderMultiselect('form-select-statuses', App.lookups.states || [], statuses);
+    this.renderMultiselect('form-select-types', App.lookups.types || [], types);
+    this.renderMultiselect('form-select-queues', App.lookups.queues || [], queues);
+    this.renderMultiselect('form-select-owners', App.lookups.users || [], owners, 'user');
+    this.renderMultiselect('form-select-responsibles', App.lookups.users || [], responsibles, 'user');
+  },
+  
+  closeSeriesForm() {
+    const listSection = document.getElementById('modal-series-list-section');
+    const formSection = document.getElementById('modal-series-form');
+    if (listSection && formSection) {
+      listSection.style.display = 'block';
+      formSection.style.display = 'none';
+    }
+  },
+
+  renderMultiselect(containerId, items, selectedIds, type = 'normal') {
+    const container = document.getElementById(containerId);
+    if (!container) return;
+    
+    const sorted = [...items].sort((a, b) => {
+      const nameA = type === 'user' ? `${a.last_name || ''} ${a.first_name || ''}` : (a.name || '');
+      const nameB = type === 'user' ? `${b.last_name || ''} ${b.first_name || ''}` : (b.name || '');
+      return nameA.localeCompare(nameB, 'it', { sensitivity: 'base' });
+    });
+
+    container.innerHTML = sorted.map(item => {
+      const id = item.id;
+      const isSelected = selectedIds.includes(id) || selectedIds.includes(String(id)) || selectedIds.includes(parseInt(id));
+      let label = item.name;
+      if (type === 'user') {
+        label = `${item.first_name || ''} ${item.last_name || ''} (${item.login || ''})`;
+      }
+      return `<div class="multiselect-item ${isSelected ? 'selected' : ''}" data-id="${id}">${App.escapeHtml(label)}</div>`;
+    }).join('');
+
+    // Bind item click
+    container.querySelectorAll('.multiselect-item').forEach(el => {
+      el.addEventListener('click', () => {
+        el.classList.toggle('selected');
+      });
+    });
+  },
+
+  getSelectedIds(containerId) {
+    const container = document.getElementById(containerId);
+    if (!container) return [];
+    return Array.from(container.querySelectorAll('.multiselect-item.selected')).map(el => {
+      const id = el.dataset.id;
+      return isNaN(parseInt(id)) ? id : parseInt(id);
+    });
+  }
 };

public/js/views/emailCompose.js

@@ -433,10 +433,8 @@ const EmailCompose = (() => {
     } else {
       const tn = options.ticketTn || '';
       const title = options.ticketTitle || '';
-      subjectEl.value = tn ? `Re: [Ticket#${tn}] ${title}` : title;
+      subjectEl.value = tn ? `[Ticket#${tn}] Re: ${title}` : title;
     }
-
-    // Signature and groups select
     const sigSelect = document.getElementById('ec-signature-select');
     const groupsSelect = document.getElementById('ec-groups-select');
     const agentId = App.currentAgentId || 0;

public/js/views/ticketCreate.js

@@ -331,7 +331,7 @@ const TicketCreateView = {
       }
     } else {
       setTimeout(async () => {
-        // 1. Owner & Responsible pre-population with active agent
+        // Active agent pre-population for Owner & Responsible
         const currentAgentId = localStorage.getItem('activeAgentId') || '1';
         const activeAgent = (App.lookups.users || []).find(u => String(u.id) === String(currentAgentId));
         if (activeAgent) {
@@ -344,41 +344,6 @@ const TicketCreateView = {
             responsibleIdInput.value = activeAgent.id;
           }
         }
-
-        // 2. Customer User pre-population with first match
-        try {
-          const companies = await App.api('/api/customer-companies/search?q=');
-          if (companies.length > 0 && customerIdInput && companySearchInput) {
-            const defaultCompany = companies[0];
-            customerIdInput.value = defaultCompany.customer_id;
-            companySearchInput.value = defaultCompany.customer_id;
-
-            // Search users for this company
-            const users = await App.api(`/api/customer-users/search?q=&customer_company_id=${encodeURIComponent(defaultCompany.customer_id)}`);
-            if (users.length > 0 && userSearchInput && customerUserIdInput) {
-              const defaultUser = users[0];
-              userSearchInput.value = `${defaultUser.first_name} ${defaultUser.last_name}`;
-              customerUserIdInput.value = defaultUser.login;
-            } else {
-              // Fallback: use company name as customer user ID
-              userSearchInput.value = defaultCompany.name;
-              customerUserIdInput.value = defaultCompany.customer_id;
-            }
-          }
-        } catch (err) {
-          console.error('Error pre-populating defaults:', err);
-        }
-
-        // 3. Queue pre-population
-        try {
-          const queues = await App.api('/api/queues/search?q=');
-          if (queues.length > 0 && queueSearchInput && queueIdInput) {
-            queueSearchInput.value = queues[0].name;
-            queueIdInput.value = queues[0].id;
-          }
-        } catch (err) {
-          console.error('Error pre-populating queues:', err);
-        }
       }, 50);
     }
 

public/js/views/ticketDetail.js

@@ -153,13 +153,15 @@ const TicketDetailView = {
             <div class="card">
               <div class="ticket-header">
                 <div class="ticket-header-info">
-                  <div class="ticket-number">#${ticket.tn}</div>
+                  <div class="ticket-number" style="display:inline-flex; align-items:center; gap:6px;">
-                  <h2 class="ticket-detail-title">
+                  <span class="copy-ticket-btn" data-tn="${ticket.tn}" style="cursor: pointer; font-size: 0.85rem;" title="Copia numero ticket">📋</span>  
-                    ${data.otrsWebUrl ? `
+                  #${ticket.tn}
-                      <a href="${data.otrsWebUrl}" target="_blank" style="color:inherit; text-decoration:none; border-bottom:1px dashed transparent; transition:border-bottom 0.1s ease;" onmouseover="this.style.borderBottom='1px dashed var(--text-primary)'" onmouseout="this.style.borderBottom='transparent'" title="Apri in OTRS">
+                    -
+                  </div>
+                  <h2 class="ticket-detail-title" style="display:inline-flex; align-items:center; gap:6px; flex-wrap:wrap;">
+                    <span class="copy-ticket-btn" data-tn="${App.escapeHtml(ticket.title || '')}" style="cursor: pointer; font-size: 0.85rem;" title="Copia titolo ticket">📋</span>
                     ${App.escapeHtml(ticket.title || '(senza titolo)')}
-                      </a>
+                    <button class="open-tab-btn" data-id="${ticket.id}" data-tn="${ticket.tn}" data-title="${App.escapeHtml(ticket.title || '(senza titolo)')}" onclick="App.openTab(${ticket.id}, '${ticket.tn}', this.dataset.title); event.stopPropagation();" title="Apri in scheda" style="display:inline-flex; align-items:center; justify-content:center; width:16px; height:16px; background:var(--accent-primary); color:#fff; border:none; border-radius:50%; font-size:10px; font-weight:800; font-family:sans-serif; margin-left:6px; cursor:pointer; line-height:16px;">+</button>
-                    ` : App.escapeHtml(ticket.title || '(senza titolo)')}
                   </h2>
                   <div class="ticket-meta-badges">
                     <span class="badge badge-state" data-state-type="${(ticket.state_type || '').toLowerCase()}">${ticket.state_name}</span>
@@ -261,6 +263,7 @@ const TicketDetailView = {
                   <button type="button" class="btn btn-ghost btn-sm" id="btn-note-add-attachments" style="height:32px; padding: 4px 10px; font-size: 0.85rem; display: flex; align-items: center; gap: 4px;">📎 Allega file</button>
                 </div>
                 <div style="display:flex; gap:var(--space-md); align-items:center;">
+                  <input type="datetime-local" class="note-subject-input" id="note-create-time" title="Data/ora nota (opzionale per retrodatazione)" style="width:185px; margin-bottom:0; height:32px; padding:4px 8px; font-size:0.82rem;" />
                   <input type="number" step="any" min="0" class="note-subject-input" id="note-time-units" placeholder="Tempo (minuti)" style="width:140px; margin-bottom:0; height:32px; padding:4px 10px; font-size:0.85rem;" />
                   <button class="btn btn-ghost btn-sm" id="btn-open-email-compose" style="height:32px; display:flex; align-items:center; gap:var(--space-xs); border-color:var(--accent-secondary); color:var(--accent-secondary);"
                     data-ticket-id="${ticket.id}" data-ticket-tn="${ticket.tn}" data-ticket-title="${App.escapeHtml(ticket.title)}" data-customer-email="${App.escapeHtml(ticket.customer_email || '')}">
@@ -521,7 +524,7 @@ const TicketDetailView = {
           modules: {
             toolbar: [
               ['bold', 'italic', 'underline', 'strike'],
-              [{ 'list': 'ordered'}, { 'list': 'bullet' }],
+              [{ 'list': 'ordered' }, { 'list': 'bullet' }],
               ['link', 'image'],
               ['clean']
             ],
@@ -529,7 +532,7 @@ const TicketDetailView = {
               bindings: {
                 tab: {
                   key: 'Tab',
-                  handler: function() {
+                  handler: function () {
                     return true;
                   }
                 }
@@ -565,7 +568,7 @@ const TicketDetailView = {
         this.updateNoteAttachmentList();
       }
 
-      this.bindEvents(ticket, articles, container, groupsData);
+      this.bindEvents(ticket, articles, container, groupsData, attachments);
 
     } catch (err) {
       container.innerHTML = `
@@ -579,7 +582,7 @@ const TicketDetailView = {
     }
   },
 
-  bindEvents(ticket, articles, container, groupsData) {
+  bindEvents(ticket, articles, container, groupsData, attachments) {
     // Quick-edit change detection
     const fields = document.querySelectorAll('.quick-edit-select:not(#qe-queue-search), #qe-queue, #qe-customer-user-id, #qe-customer-id');
     const saveBtn = document.getElementById('qe-save');
@@ -828,6 +831,7 @@ const TicketDetailView = {
       }
       let subject = document.getElementById('note-subject').value.trim();
       const time_unit = document.getElementById('note-time-units').value.trim();
+      const note_create_time = document.getElementById('note-create-time')?.value;
 
       // If body is empty but subject is provided, fill body with subject text
       if (!body && subject) {
@@ -867,7 +871,22 @@ const TicketDetailView = {
         });
 
         this.noteAttachments = []; // Clear attachments
+
+        if (note_create_time && res.article_id) {
+          try {
+            const formattedDate = note_create_time.replace('T', ' ');
+            await App.api(`/api/tickets/articles/${res.article_id}/retrodata-article`, {
+              method: 'POST',
+              body: JSON.stringify({ create_time: formattedDate })
+            });
+            Toast.success('Nota aggiunta e retrodatata!');
+          } catch (retErr) {
+            Toast.warning('Nota aggiunta, ma errore durante la retrodatazione: ' + retErr.message);
+          }
+        } else {
           Toast.success(res.message || 'Nota aggiunta!');
+        }
+
         App.clearDraft(this.ticketId, 'note');
         App.updateDailyTimer();
         this.render(this.ticketId);
@@ -1292,7 +1311,7 @@ const TicketDetailView = {
         if (doc && doc.readyState === 'complete') {
           attachImageClick();
         }
-      } catch (_) {}
+      } catch (_) { }
     });
 
     document.querySelectorAll('.attachment-badge[data-is-image="true"]').forEach(badge => {
@@ -1302,5 +1321,19 @@ const TicketDetailView = {
         this.openImageLightbox(badge.href);
       });
     });
+
+    document.querySelectorAll('.copy-ticket-btn').forEach(btn => {
+      btn.addEventListener('click', (e) => {
+        e.stopPropagation();
+        const tn = btn.dataset.tn;
+        if (tn) {
+          navigator.clipboard.writeText(tn).then(() => {
+            Toast.success('Copiato negli appunti!');
+          }).catch(err => {
+            Toast.error('Errore durante la copia: ' + err.message);
+          });
+        }
+      });
+    });
   },
 };

public/js/views/ticketList.js

@@ -13,7 +13,9 @@ const TicketListView = {
 
   async render() {
     const container = document.getElementById('view-container');
+    if (!container.querySelector('.ticket-table-wrapper') && !container.querySelector('.ticket-table')) {
       container.innerHTML = '<div class="loading-screen"><div class="spinner"></div><p>Caricamento ticket...</p></div>';
+    }
 
     try {
       // Fetch lookups for filter dropdowns
@@ -34,7 +36,7 @@ const TicketListView = {
       Filters.currentMode = isMyTickets ? 'my' : 'general';
       Filters.load(); // Load state for current mode
 
-      if (isMyTickets && !Filters.state.user_id) {
+      if (isMyTickets) {
         const activeAgentId = localStorage.getItem('activeAgentId') || '1';
         Filters.state.user_id = activeAgentId;
         Filters.save();
@@ -86,12 +88,11 @@ const TicketListView = {
             ${(App.lookups.states || []).map(s => `<option value="${s.id}">${s.name}</option>`).join('')}
           </select>
         </div>
-        <div class="filter-group">
+        <div class="filter-group" style="position:relative;">
           <span class="filter-label">Coda</span>
-          <select class="filter-select" id="batch-queue">
+          <input type="text" class="form-input filter-select" id="batch-queue-search" placeholder="Cerca coda..." autocomplete="off" style="width:160px; padding: 4px 8px; font-family: inherit; font-size: 0.85rem;" />
-            <option value="">—</option>
+          <input type="hidden" id="batch-queue" />
-            ${(App.lookups.queues || []).map(q => `<option value="${q.id}">${q.name}</option>`).join('')}
+          <div id="batch-queue-suggestions" class="autocomplete-suggestions" style="display:none; top: 100%; left: 0; width: 280px; z-index: 1001;"></div>
-          </select>
         </div>
         <div class="filter-group">
           <span class="filter-label">Owner</span>
@@ -100,15 +101,25 @@ const TicketListView = {
             ${(App.lookups.users || []).map(u => `<option value="${u.id}">${u.first_name} ${u.last_name}</option>`).join('')}
           </select>
         </div>
-        <div class="filter-group" style="position:relative;">
+        <div class="filter-group">
-          <span class="filter-label">Cliente</span>
+          <span class="filter-label">Responsabile</span>
-          <input type="text" class="form-input filter-select" id="batch-customer-search" placeholder="Cerca cliente..." autocomplete="off" style="width:160px; padding: 4px 8px; font-family: inherit; font-size: 0.85rem;" />
+          <select class="filter-select" id="batch-responsible">
-          <input type="hidden" id="batch-customer-user-id" />
+            <option value="">—</option>
-          <input type="hidden" id="batch-customer-id" />
+            ${(App.lookups.users || []).map(u => `<option value="${u.id}">${u.first_name} ${u.last_name}</option>`).join('')}
-          <div id="batch-customer-suggestions" class="autocomplete-suggestions" style="display:none; top: 100%; left: 0; width: 280px; z-index: 1001;"></div>
+          </select>
         </div>
+        ${(App.lookups.types || []).length > 0 ? `
+          <div class="filter-group">
+            <span class="filter-label">Tipo</span>
+            <select class="filter-select" id="batch-type">
+              <option value="">—</option>
+              ${App.lookups.types.map(t => `<option value="${t.id}">${t.name}</option>`).join('')}
+            </select>
+          </div>
+        ` : ''}
         <button class="btn btn-primary btn-sm" id="batch-apply">Applica</button>
-        <button class="btn btn-primary btn-sm" id="batch-merge" disabled style="background: var(--accent-secondary); border-color: var(--accent-secondary); margin-left: 8px;">Unisci Selezionati</button>
+        <button class="btn btn-primary btn-sm" id="batch-add-group" disabled style="background: var(--accent-primary); border-color: var(--accent-primary); margin-left: 8px;">Aggiungi a gruppo</button>
+        <button class="btn btn-primary btn-sm" id="batch-merge" disabled style="background: rgba(160, 65, 71, 0.32); border-color: var(--accent-primary); color: var(--text-primary); margin-left: 8px;">Unisci Selezionati</button>
         <button class="btn btn-primary btn-sm" id="batch-open-tabs" disabled style="background: var(--accent-primary); border-color: var(--accent-primary); margin-left: 8px;">Apri ticket in schede</button>
         <button class="btn btn-ghost btn-xs" id="batch-cancel">Annulla</button>
       </div>
@@ -153,7 +164,7 @@ const TicketListView = {
                   </td>
                   <td style="color:var(--text-tertiary);font-size:0.78rem;">${App.formatDateTime(t.create_time)}</td>
                   <td><span class="badge badge-state" data-state-type="${(t.state_type || '').toLowerCase()}">${t.state_name}</span></td>
-                  <td class="ticket-title-cell"><a href="#/tickets/${t.id}" class="ticket-title-link" onclick="event.stopPropagation()">${App.escapeHtml(t.title || '(senza titolo)')}</a></td>
+                  <td class="ticket-title-cell"><span class="copy-ticket-btn" data-tn="${t.title}" style="cursor: pointer; font-size: 0.82rem; display: inline-flex; align-items: center; margin-right: 4px;" onclick="event.stopPropagation();" title="Copia titolo ticket">📋</span><a href="#/tickets/${t.id}" class="ticket-title-link" onclick="event.stopPropagation()">${App.escapeHtml(t.title || '(senza titolo)')}</a></td>
                   <td class="queue-cell"><span class="badge badge-queue">${App.escapeHtml(shortQueue)}</span><div class="queue-tooltip">${App.escapeHtml(t.queue_name)}</div></td>
                   <td style="color:var(--text-secondary);font-size:0.82rem;">${t.owner_first || ''} ${t.owner_last || ''}</td>
                   <td style="color:var(--text-secondary);font-size:0.82rem;">${t.customer_first ? `${t.customer_first} ${t.customer_last}` : (t.customer_user_id || '—')}</td>
@@ -300,6 +311,12 @@ const TicketListView = {
       batchApply.addEventListener('click', () => this.applyBatch());
     }
 
+    // Batch add to group
+    const batchAddGroup = document.getElementById('batch-add-group');
+    if (batchAddGroup) {
+      batchAddGroup.addEventListener('click', () => this.addToGroup());
+    }
+
     // Batch merge (Issue #7)
     const batchMerge = document.getElementById('batch-merge');
     if (batchMerge) {
@@ -425,10 +442,16 @@ const TicketListView = {
         if (batchCustomerId) batchCustomerId.value = '';
         const batchState = document.getElementById('batch-state');
         if (batchState) batchState.value = '';
+        const batchQueueSearch = document.getElementById('batch-queue-search');
+        if (batchQueueSearch) batchQueueSearch.value = '';
         const batchQueue = document.getElementById('batch-queue');
         if (batchQueue) batchQueue.value = '';
         const batchOwner = document.getElementById('batch-owner');
         if (batchOwner) batchOwner.value = '';
+        const batchResponsible = document.getElementById('batch-responsible');
+        if (batchResponsible) batchResponsible.value = '';
+        const batchType = document.getElementById('batch-type');
+        if (batchType) batchType.value = '';
 
         this.updateBatchBar();
       });
@@ -488,11 +511,61 @@ const TicketListView = {
       });
     }
 
+    // Batch Queue Autocomplete
+    const batchQueueSearchInput = document.getElementById('batch-queue-search');
+    const batchQueueSuggestionsDiv = document.getElementById('batch-queue-suggestions');
+    const batchQueueIdInput = document.getElementById('batch-queue');
+
+    let batchQueueDebounce;
+    if (batchQueueSearchInput) {
+      batchQueueSearchInput.addEventListener('input', () => {
+        clearTimeout(batchQueueDebounce);
+        const q = batchQueueSearchInput.value.trim();
+
+        batchQueueDebounce = setTimeout(async () => {
+          try {
+            const queues = await App.api(`/api/queues/search?q=${encodeURIComponent(q)}`);
+            if (queues.length === 0) {
+              batchQueueSuggestionsDiv.innerHTML = '<div class="autocomplete-suggestion-item" style="color:var(--text-muted); cursor:default;">Nessuna coda trovata</div>';
+              batchQueueSuggestionsDiv.style.display = 'block';
+              return;
+            }
+
+            batchQueueSuggestionsDiv.innerHTML = queues.map(queue => `
+              <div class="autocomplete-suggestion-item" data-id="${queue.id}" data-name="${App.escapeHtml(queue.name)}">
+                <strong>${App.escapeHtml(queue.name)}</strong>
+              </div>
+            `).join('');
+            batchQueueSuggestionsDiv.style.display = 'block';
+
+            // Bind click
+            batchQueueSuggestionsDiv.querySelectorAll('.autocomplete-suggestion-item').forEach(item => {
+              item.addEventListener('click', () => {
+                batchQueueSearchInput.value = item.dataset.name;
+                if (batchQueueIdInput) batchQueueIdInput.value = item.dataset.id;
+                batchQueueSuggestionsDiv.style.display = 'none';
+              });
+            });
+          } catch (err) {
+            console.error(err);
+          }
+        }, 300);
+      });
+      batchQueueSearchInput.addEventListener('focus', () => {
+        batchQueueSearchInput.value = '';
+        if (batchQueueIdInput) batchQueueIdInput.value = '';
+        batchQueueSearchInput.dispatchEvent(new Event('input'));
+      });
+    }
+
      // Close suggestions on click outside
     document.addEventListener('click', (e) => {
       if (batchCustomerSearchInput && e.target !== batchCustomerSearchInput && e.target !== batchCustomerSuggestionsDiv) {
         batchCustomerSuggestionsDiv.style.display = 'none';
       }
+      if (batchQueueSearchInput && e.target !== batchQueueSearchInput && e.target !== batchQueueSuggestionsDiv) {
+        batchQueueSuggestionsDiv.style.display = 'none';
+      }
     });
 
     // Pagination
@@ -531,6 +604,12 @@ const TicketListView = {
       count.textContent = `${this.selectedIds.size} selezionat${this.selectedIds.size === 1 ? 'o' : 'i'}`;
     }
 
+    // Enable/disable add to group button
+    const addGroupBtn = document.getElementById('batch-add-group');
+    if (addGroupBtn) {
+      addGroupBtn.disabled = this.selectedIds.size === 0;
+    }
+
     // Enable/disable merge button
     const mergeBtn = document.getElementById('batch-merge');
     if (mergeBtn) {
@@ -559,6 +638,8 @@ const TicketListView = {
     const batchState = document.getElementById('batch-state')?.value;
     const batchQueue = document.getElementById('batch-queue')?.value;
     const batchOwner = document.getElementById('batch-owner')?.value;
+    const batchResponsible = document.getElementById('batch-responsible')?.value;
+    const batchType = document.getElementById('batch-type')?.value;
     const batchCustomerSearch = document.getElementById('batch-customer-search')?.value.trim();
     let batchCustomerUserId = document.getElementById('batch-customer-user-id')?.value;
     let batchCustomerId = document.getElementById('batch-customer-id')?.value;
@@ -572,7 +653,13 @@ const TicketListView = {
 
     if (batchState) updates.ticket_state_id = parseInt(batchState);
     if (batchQueue) updates.queue_id = parseInt(batchQueue);
+    if (batchType) updates.type_id = parseInt(batchType);
     if (batchOwner) updates.user_id = parseInt(batchOwner);
+    if (batchResponsible) {
+      updates.responsible_user_id = parseInt(batchResponsible);
+    } else if (batchOwner) {
+      updates.responsible_user_id = parseInt(batchOwner);
+    }
     if (batchCustomerUserId) updates.customer_user_id = batchCustomerUserId;
     if (batchCustomerId) updates.customer_id = batchCustomerId;
 
@@ -640,10 +727,86 @@ const TicketListView = {
       Toast.success(res.message || 'Ticket uniti con successo');
       this.selectedIds.clear();
       this.selectedOrder = [];
-      this.render();
     } catch (err) {
       Toast.error('Errore durante l\'unione: ' + err.message);
       this.updateBatchBar();
     }
   },
+
+  async addToGroup() {
+    if (this.selectedIds.size === 0) return;
+
+    try {
+      const groups = await App.api('/api/groups');
+      if (!groups || groups.length === 0) {
+        Toast.warning('non sono presenti gruppi');
+        return;
+      }
+
+      // Show group selection prompt/dialog
+      const groupOptions = groups.map(g => `<option value="${g.id}">${App.escapeHtml(g.nome)}</option>`).join('');
+      const dialogHtml = `
+        <div id="batch-group-modal" style="position: fixed; inset: 0; z-index: 8000; background: rgba(0,0,0,0.5); backdrop-filter: blur(4px); display: flex; align-items: center; justify-content: center;">
+          <div style="background: var(--bg-card); border: 1px solid var(--border-subtle); border-radius: var(--radius-md); width: 400px; max-width: 90vw; padding: var(--space-lg); box-shadow: var(--shadow-lg);">
+            <h4 style="margin: 0 0 var(--space-md) 0; font-size: 1rem; font-weight: 600; color: var(--text-primary);">Aggiungi a Gruppo</h4>
+            <p style="font-size: 0.85rem; color: var(--text-secondary); margin-bottom: var(--space-md);">Seleziona il gruppo a cui aggiungere i <strong>${this.selectedIds.size}</strong> ticket selezionati:</p>
+            <select id="batch-group-select" class="form-select" style="width: 100%; margin-bottom: var(--space-lg);">
+              ${groupOptions}
+            </select>
+            <div style="display: flex; gap: var(--space-sm); justify-content: flex-end;">
+              <button class="btn btn-ghost btn-sm" id="batch-group-cancel">Annulla</button>
+              <button class="btn btn-primary btn-sm" id="batch-group-confirm">Aggiungi</button>
+            </div>
+          </div>
+        </div>
+      `;
+
+      // Append modal to body
+      const modalContainer = document.createElement('div');
+      modalContainer.innerHTML = dialogHtml;
+      document.body.appendChild(modalContainer);
+
+      const closeModal = () => modalContainer.remove();
+
+      document.getElementById('batch-group-cancel').addEventListener('click', closeModal);
+      document.getElementById('batch-group-confirm').addEventListener('click', async () => {
+        const groupId = document.getElementById('batch-group-select').value;
+        if (!groupId) return;
+
+        const confirmBtn = document.getElementById('batch-group-confirm');
+        confirmBtn.disabled = true;
+        confirmBtn.textContent = 'Aggiunta...';
+
+        let addedCount = 0;
+        let errorsCount = 0;
+
+        for (const ticketId of this.selectedIds) {
+          try {
+            await App.api(`/api/groups/${groupId}/tickets`, {
+              method: 'POST',
+              body: JSON.stringify({ ticket_identifier: ticketId })
+            });
+            addedCount++;
+          } catch (err) {
+            // Conflict (already in group) or other errors
+            errorsCount++;
+          }
+        }
+
+        closeModal();
+
+        if (addedCount > 0) {
+          Toast.success(`${addedCount} ticket aggiunti al gruppo!`);
+          this.selectedIds.clear();
+          this.selectedOrder = [];
+          this.render();
+        } else if (errorsCount > 0) {
+          Toast.warning('I ticket selezionati appartengono già a questo gruppo.');
+        }
+      });
+
+    } catch (err) {
+      Toast.error('Errore durante il recupero dei gruppi: ' + err.message);
+    }
+  },
 };

routes/dashboard.js

@@ -5,6 +5,7 @@ const fs = require('fs');
 const path = require('path');
 const crypto = require('crypto');
 const { db } = require('../activityDb');
+const XLSX = require('xlsx');
 
 const ALGORITHM = 'aes-256-cbc';
 const SECRET_KEY = crypto.createHash('sha256').update(process.env.CRYPTO_KEY || 'default_secret_key_12345').digest();
@@ -235,29 +236,350 @@ router.get('/settings', (req, res) => {
   }
 });
 
-// POST /api/dashboard/settings — Save settings for the agent
+// GET /api/dashboard/chart-lines
-router.post('/settings', (req, res) => {
+router.get('/chart-lines', (req, res) => {
-  const activeAgentId = parseInt(req.headers['x-agent-id'], 10) || 1;
+  try {
-  const { preview_limit, tickets_per_page } = req.body;
+    const lines = db.prepare("SELECT * FROM dashboard_chart_lines ORDER BY is_default DESC, id ASC").all();
+    const formatted = lines.map(line => ({
+      ...line,
+      statuses: JSON.parse(line.statuses || '[]'),
+      types: JSON.parse(line.types || '[]'),
+      queues: JSON.parse(line.queues || '[]'),
+      owners: JSON.parse(line.owners || '[]'),
+      responsibles: JSON.parse(line.responsibles || '[]')
+    }));
+    res.json(formatted);
+  } catch (err) {
+    console.error('Error fetching chart lines:', err);
+    res.status(500).json({ error: err.message });
+  }
+});
+
+// POST /api/dashboard/chart-lines
+router.post('/chart-lines', (req, res) => {
+  const { name, statuses, types, queues, owners, responsibles, color, is_visible, bypass_state_filter } = req.body;
+  if (!name) return res.status(400).json({ error: 'Name is required' });
 
   try {
-    let currentSettings = { preview_limit: 10, tickets_per_page: 50 };
+    const info = db.prepare(`
-    const row = db.prepare("SELECT preview_limit, tickets_per_page FROM agent_settings WHERE agent_id = ?").get(activeAgentId);
+      INSERT INTO dashboard_chart_lines (name, statuses, types, queues, owners, responsibles, color, is_visible, is_default, bypass_state_filter)
-    if (row) {
+      VALUES (?, ?, ?, ?, ?, ?, ?, ?, 0, ?)
-      currentSettings = row;
+    `).run(
+      name,
+      JSON.stringify(statuses || []),
+      JSON.stringify(types || []),
+      JSON.stringify(queues || []),
+      JSON.stringify(owners || []),
+      JSON.stringify(responsibles || []),
+      color || '#4f46e5',
+      is_visible !== undefined ? parseInt(is_visible, 10) : 1,
+      bypass_state_filter !== undefined ? parseInt(bypass_state_filter, 10) : 0
+    );
+    res.json({ success: true, id: info.lastInsertRowid });
+  } catch (err) {
+    console.error('Error saving chart line:', err);
+    res.status(500).json({ error: err.message });
+  }
+});
+
+// PUT /api/dashboard/chart-lines/:id
+router.put('/chart-lines/:id', (req, res) => {
+  const { id } = req.params;
+  const { name, statuses, types, queues, owners, responsibles, color, is_visible, bypass_state_filter } = req.body;
+  if (!name) return res.status(400).json({ error: 'Name is required' });
+
+  try {
+    const info = db.prepare(`
+      UPDATE dashboard_chart_lines
+      SET name = ?, statuses = ?, types = ?, queues = ?, owners = ?, responsibles = ?, color = ?, is_visible = ?, bypass_state_filter = ?
+      WHERE id = ?
+    `).run(
+      name,
+      JSON.stringify(statuses || []),
+      JSON.stringify(types || []),
+      JSON.stringify(queues || []),
+      JSON.stringify(owners || []),
+      JSON.stringify(responsibles || []),
+      color || '#4f46e5',
+      is_visible !== undefined ? parseInt(is_visible, 10) : 1,
+      bypass_state_filter !== undefined ? parseInt(bypass_state_filter, 10) : 0,
+      id
+    );
+    if (info.changes === 0) return res.status(404).json({ error: 'Line not found' });
+    res.json({ success: true });
+  } catch (err) {
+    console.error('Error updating chart line:', err);
+    res.status(500).json({ error: err.message });
+  }
+});
+
+// DELETE /api/dashboard/chart-lines/:id
+router.delete('/chart-lines/:id', (req, res) => {
+  const { id } = req.params;
+  try {
+    const line = db.prepare("SELECT is_default FROM dashboard_chart_lines WHERE id = ?").get(id);
+    if (!line) return res.status(404).json({ error: 'Line not found' });
+    if (line.is_default === 1) {
+      return res.status(400).json({ error: 'Cannot delete default line' });
     }
 
-    const newPreviewLimit = preview_limit !== undefined ? parseInt(preview_limit, 10) : currentSettings.preview_limit;
+    db.prepare("DELETE FROM dashboard_chart_lines WHERE id = ?").run(id);
-    const newTicketsPerPage = tickets_per_page !== undefined ? parseInt(tickets_per_page, 10) : currentSettings.tickets_per_page;
+    res.json({ success: true });
-
-    db.prepare(`
-      INSERT OR REPLACE INTO agent_settings (agent_id, preview_limit, tickets_per_page)
-      VALUES (?, ?, ?)
-    `).run(activeAgentId, newPreviewLimit, newTicketsPerPage);
-
-    res.json({ success: true, preview_limit: newPreviewLimit, tickets_per_page: newTicketsPerPage });
   } catch (err) {
-    console.error('Error saving agent settings:', err);
+    console.error('Error deleting chart line:', err);
+    res.status(500).json({ error: err.message });
+  }
+});
+
+// GET /api/dashboard/chart-data
+router.get('/chart-data', async (req, res) => {
+  const { start_date, end_date } = req.query;
+  if (!start_date || !end_date) {
+    return res.status(400).json({ error: 'start_date and end_date are required' });
+  }
+
+  try {
+    // Only query data series that are configured as visible
+    const lines = db.prepare("SELECT * FROM dashboard_chart_lines WHERE is_visible = 1 ORDER BY is_default DESC, id ASC").all();
+
+    const dates = [];
+    let curr = new Date(start_date);
+    const endLimit = new Date(end_date);
+    while (curr <= endLimit) {
+      const y = curr.getFullYear();
+      const m = String(curr.getMonth() + 1).padStart(2, '0');
+      const d = String(curr.getDate()).padStart(2, '0');
+      dates.push(`${y}-${m}-${d}`);
+      curr.setDate(curr.getDate() + 1);
+    }
+
+    const linesData = await Promise.all(lines.map(async (line) => {
+      const conditions = [];
+      const params = [];
+      let paramIdx = 1;
+
+      conditions.push(`t.create_time >= $${paramIdx++}`);
+      params.push(start_date + ' 00:00:00');
+      conditions.push(`t.create_time <= $${paramIdx++}`);
+      params.push(end_date + ' 23:59:59');
+
+      const statuses = JSON.parse(line.statuses || '[]');
+      if (statuses.length > 0 && !line.bypass_state_filter) {
+        const placeholders = statuses.map(() => `$${paramIdx++}`).join(', ');
+        conditions.push(`t.ticket_state_id IN (${placeholders})`);
+        params.push(...statuses.map(id => parseInt(id)));
+      }
+
+      const types = JSON.parse(line.types || '[]');
+      if (types.length > 0) {
+        const placeholders = types.map(() => `$${paramIdx++}`).join(', ');
+        conditions.push(`t.type_id IN (${placeholders})`);
+        params.push(...types.map(id => parseInt(id)));
+      }
+
+      const queues = JSON.parse(line.queues || '[]');
+      if (queues.length > 0) {
+        const placeholders = queues.map(() => `$${paramIdx++}`).join(', ');
+        conditions.push(`t.queue_id IN (${placeholders})`);
+        params.push(...queues.map(id => parseInt(id)));
+      }
+
+      const owners = JSON.parse(line.owners || '[]');
+      if (owners.length > 0) {
+        const placeholders = owners.map(() => `$${paramIdx++}`).join(', ');
+        conditions.push(`t.user_id IN (${placeholders})`);
+        params.push(...owners.map(id => parseInt(id)));
+      }
+
+      const responsibles = JSON.parse(line.responsibles || '[]');
+      if (responsibles.length > 0) {
+        const placeholders = responsibles.map(() => `$${paramIdx++}`).join(', ');
+        conditions.push(`t.responsible_user_id IN (${placeholders})`);
+        params.push(...responsibles.map(id => parseInt(id)));
+      }
+
+      const sql = `
+        SELECT CAST(t.create_time AS DATE) AS date_val, COUNT(*) AS count
+        FROM ticket t
+        WHERE ${conditions.join(' AND ')}
+        GROUP BY CAST(t.create_time AS DATE)
+      `;
+
+      const result = await pool.query(sql, params);
+
+      const countsByDate = {};
+      for (const row of result.rows) {
+        let dateStr = row.date_val;
+        if (dateStr instanceof Date) {
+          const y = dateStr.getFullYear();
+          const m = String(dateStr.getMonth() + 1).padStart(2, '0');
+          const d = String(dateStr.getDate()).padStart(2, '0');
+          dateStr = `${y}-${m}-${d}`;
+        } else if (typeof dateStr === 'string') {
+          dateStr = dateStr.split('T')[0];
+        }
+        countsByDate[dateStr] = parseInt(row.count) || 0;
+      }
+
+      const data = dates.map(d => countsByDate[d] || 0);
+
+      return {
+        id: line.id,
+        name: line.name,
+        color: line.color,
+        is_default: line.is_default,
+        data
+      };
+    }));
+
+    res.json({
+      labels: dates,
+      lines: linesData
+    });
+  } catch (err) {
+    console.error('Error generating chart data:', err);
+    res.status(500).json({ error: err.message });
+  }
+});
+
+// GET /api/dashboard/export-excel
+router.get('/export-excel', async (req, res) => {
+  const { start_date, end_date, series_ids } = req.query;
+  if (!start_date || !end_date) {
+    return res.status(400).json({ error: 'start_date and end_date are required' });
+  }
+
+  try {
+    let lines = [];
+    if (series_ids) {
+      const ids = series_ids.split(',').map(id => parseInt(id, 10)).filter(id => !isNaN(id));
+      if (ids.length > 0) {
+        const placeholders = ids.map(() => '?').join(', ');
+        lines = db.prepare(`SELECT * FROM dashboard_chart_lines WHERE is_visible = 1 AND id IN (${placeholders}) ORDER BY is_default DESC, id ASC`).all(...ids);
+      }
+    } else {
+      lines = db.prepare("SELECT * FROM dashboard_chart_lines WHERE is_visible = 1 ORDER BY is_default DESC, id ASC").all();
+    }
+
+    const wb = XLSX.utils.book_new();
+    const allRows = [];
+
+    for (const line of lines) {
+      const conditions = [];
+      const params = [];
+      let paramIdx = 1;
+
+      conditions.push(`t.create_time >= $${paramIdx++}`);
+      params.push(start_date + ' 00:00:00');
+      conditions.push(`t.create_time <= $${paramIdx++}`);
+      params.push(end_date + ' 23:59:59');
+
+      const statuses = JSON.parse(line.statuses || '[]');
+      if (statuses.length > 0 && !line.bypass_state_filter) {
+        const placeholders = statuses.map(() => `$${paramIdx++}`).join(', ');
+        conditions.push(`t.ticket_state_id IN (${placeholders})`);
+        params.push(...statuses.map(id => parseInt(id)));
+      }
+
+      const types = JSON.parse(line.types || '[]');
+      if (types.length > 0) {
+        const placeholders = types.map(() => `$${paramIdx++}`).join(', ');
+        conditions.push(`t.type_id IN (${placeholders})`);
+        params.push(...types.map(id => parseInt(id)));
+      }
+
+      const queues = JSON.parse(line.queues || '[]');
+      if (queues.length > 0) {
+        const placeholders = queues.map(() => `$${paramIdx++}`).join(', ');
+        conditions.push(`t.queue_id IN (${placeholders})`);
+        params.push(...queues.map(id => parseInt(id)));
+      }
+
+      const owners = JSON.parse(line.owners || '[]');
+      if (owners.length > 0) {
+        const placeholders = owners.map(() => `$${paramIdx++}`).join(', ');
+        conditions.push(`t.user_id IN (${placeholders})`);
+        params.push(...owners.map(id => parseInt(id)));
+      }
+
+      const responsibles = JSON.parse(line.responsibles || '[]');
+      if (responsibles.length > 0) {
+        const placeholders = responsibles.map(() => `$${paramIdx++}`).join(', ');
+        conditions.push(`t.responsible_user_id IN (${placeholders})`);
+        params.push(...responsibles.map(id => parseInt(id)));
+      }
+
+      const sql = `
+        SELECT 
+          t.id AS ticket_id,
+          t.tn,
+          t.title,
+          tt.name AS type_name,
+          ts.name AS state_name,
+          tst.name AS state_type_name,
+          q.name AS queue_name,
+          COALESCE(u.first_name || ' ' || u.last_name, u.login) AS owner_name,
+          COALESCE(ru.first_name || ' ' || ru.last_name, ru.login) AS responsible_name,
+          t.create_time,
+          t.change_time
+        FROM ticket t
+        LEFT JOIN ticket_type tt ON t.type_id = tt.id
+        LEFT JOIN ticket_state ts ON t.ticket_state_id = ts.id
+        LEFT JOIN ticket_state_type tst ON ts.type_id = tst.id
+        LEFT JOIN queue q ON t.queue_id = q.id
+        LEFT JOIN users u ON t.user_id = u.id
+        LEFT JOIN users ru ON t.responsible_user_id = ru.id
+        WHERE ${conditions.join(' AND ')}
+        ORDER BY t.create_time DESC
+      `;
+
+      const result = await pool.query(sql, params);
+
+      const rows = result.rows.map(t => {
+        const isClosed = t.state_type_name && (
+          t.state_type_name.toLowerCase().includes('closed') ||
+          t.state_name.toLowerCase().includes('closed') ||
+          t.state_name.toLowerCase().includes('chiuso') ||
+          t.state_name.toLowerCase().includes('chiusa')
+        );
+        const closureDate = isClosed ? t.change_time : '';
+        return {
+          'Origine della serie': line.name,
+          'ID Ticket': t.ticket_id,
+          'Numero (TN)': t.tn,
+          'Oggetto': t.title || '',
+          'Tipo': t.type_name || '',
+          'Stato': t.state_name || '',
+          'Coda': t.queue_name || '',
+          'Owner': t.owner_name || '',
+          'Responsabile': t.responsible_name || '',
+          'Data di Creazione': t.create_time,
+          'Data di Chiusura': closureDate
+        };
+      });
+
+      allRows.push(...rows);
+
+      const ws = XLSX.utils.json_to_sheet(rows);
+      const cleanName = line.name.replace(/[\\\/\?\*\:\[\]]/g, '').slice(0, 30);
+      XLSX.utils.book_append_sheet(wb, ws, cleanName || `Serie ${line.id}`);
+    }
+
+    if (allRows.length > 0) {
+      // Sort combined rows by Data di Creazione descending
+      allRows.sort((a, b) => new Date(b['Data di Creazione']) - new Date(a['Data di Creazione']));
+      const wsAll = XLSX.utils.json_to_sheet(allRows);
+      wb.SheetNames.unshift('Tutte le serie');
+      wb.Sheets['Tutte le serie'] = wsAll;
+    }
+
+    const buf = XLSX.write(wb, { type: 'buffer', bookType: 'xlsx' });
+
+    res.setHeader('Content-Disposition', `attachment; filename="Andamento_Ticket_${start_date}_${end_date}.xlsx"`);
+    res.setHeader('Content-Type', 'application/vnd.openxmlformats-officedocument.spreadsheetml.sheet');
+    res.send(buf);
+  } catch (err) {
+    console.error('Error exporting excel:', err);
     res.status(500).json({ error: err.message });
   }
 });

routes/email.js

@@ -226,7 +226,7 @@ router.post('/send', async (req, res) => {
     if (!ticketResult.rows.length) return res.status(404).json({ error: 'Ticket non trovato' });
 
     const { tn, title } = ticketResult.rows[0];
-    const subject = customSubject || `Re: [Ticket#${tn}] ${title}`;
+    const subject = customSubject || `[Ticket#${tn}] Re: ${title}`;
 
     // 2. Build BCC list (include OTRS system mailbox if keepHelpdeskCopy is true)
     const bccList = [...bcc];
@@ -263,7 +263,8 @@ router.post('/send', async (req, res) => {
     const messageId = `<${Date.now()}.${Math.random().toString(36).substring(2)}@pharmaidea.com>`;
 
     // 3. Send via configured mailer (Graph API or SMTP)
-    await sendMail({ to, cc, bcc: bccList, subject, bodyHtml: processedBodyHtml, attachments, inlineImages: finalInlineImages, inReplyTo, references, messageId });
+    const mailResult = await sendMail({ to, cc, bcc: bccList, subject, bodyHtml: processedBodyHtml, attachments, inlineImages: finalInlineImages, inReplyTo, references, messageId });
+    const finalMessageId = (mailResult && mailResult.internetMessageId) || messageId;
 
     // 4. Log article in OTRS ticket via DB as a standard Email article
     try {
@@ -308,7 +309,7 @@ router.post('/send', async (req, res) => {
         await pool.query(`
           INSERT INTO article_data_mime (article_id, a_from, a_to, a_cc, a_bcc, a_subject, a_body, a_content_type, a_message_id, incoming_time, create_time, create_by, change_time, change_by)
           VALUES ($1, $2, $3, $4, $5, $6, $7, 'text/html; charset=utf-8', $8, $9, $11, $10, $11, $10)`,
-          [articleId, aFrom, toList, cc.join(', '), bccList.join(', '), subject, processedBodyHtml, messageId, now, agentId || 1, localNow]
+          [articleId, aFrom, toList, cc.join(', '), bccList.join(', '), subject, processedBodyHtml, finalMessageId, now, agentId || 1, localNow]
         );
 
         // Helper to strip HTML tags

routes/groups.js

@@ -1,7 +1,7 @@
 const express = require('express');
 const router = express.Router();
 const pool = require('../db');
-const { db } = require('../activityDb');
+const { db, logAttivita } = require('../activityDb');
 
 // Helper to fetch details of a list of tickets from OTRS DB
 async function fetchTicketsDetails(ticketIds) {
@@ -34,11 +34,20 @@ async function fetchTicketsDetails(ticketIds) {
 // GET /api/groups - List all groups with member counts
 router.get('/', (req, res) => {
   try {
+    // Ensure default group exists
+    const defaultGroup = db.prepare('SELECT id FROM ticket_groups WHERE UPPER(nome) = ?').get('CHIUDI A FINE GIORNATA');
+    if (!defaultGroup) {
+      db.prepare(`
+        INSERT INTO ticket_groups (nome, descrizione)
+        VALUES (?, ?)
+      `).run('CHIUDI A FINE GIORNATA', 'I ticket in questo gruppo verranno chiusi automaticamente alla consuntivazione di fine giornata');
+    }
+
     const groups = db.prepare(`
       SELECT g.*, 
         (SELECT COUNT(*) FROM ticket_group_members WHERE group_id = g.id) AS member_count
       FROM ticket_groups g
-      ORDER BY g.nome ASC
+      ORDER BY CASE WHEN UPPER(g.nome) = 'CHIUDI A FINE GIORNATA' THEN 1 ELSE 0 END ASC, g.nome ASC
     `).all();
 
     res.json(groups);
@@ -237,5 +246,83 @@ router.delete('/:id/tickets/:ticket_id', (req, res) => {
     res.status(500).json({ error: 'Errore nella rimozione del ticket', message: err.message });
   }
 });
+// POST /api/groups/close-end-of-day - Close all tickets in 'CHIUDI A FINE GIORNATA' group
+router.post('/close-end-of-day', async (req, res) => {
+  try {
+    const operatorId = parseInt(req.headers['x-agent-id'] || '1', 10);
+    
+    // Find default group 'CHIUDI A FINE GIORNATA'
+    const closeGroup = db.prepare('SELECT id FROM ticket_groups WHERE UPPER(nome) = ?').get('CHIUDI A FINE GIORNATA');
+    if (!closeGroup) {
+      return res.status(404).json({ error: 'Gruppo "CHIUDI A FINE GIORNATA" non trovato' });
+    }
+
+    const groupMembers = db.prepare('SELECT ticket_id FROM ticket_group_members WHERE group_id = ?').all(closeGroup.id);
+    if (groupMembers.length === 0) {
+      return res.json({ success: true, count: 0, message: 'Nessun ticket presente nel gruppo "CHIUDI A FINE GIORNATA"' });
+    }
+
+    const groupTicketIds = groupMembers.map(m => m.ticket_id);
+    const placeholders = groupTicketIds.map((_, i) => `$${i + 1}`).join(', ');
+
+    // Get open tickets in group (not already in a closed state)
+    const openTicketsQuery = `
+      SELECT t.id
+      FROM ticket t
+      JOIN ticket_state ts ON t.ticket_state_id = ts.id
+      JOIN ticket_state_type tst ON ts.type_id = tst.id
+      WHERE t.id IN (${placeholders})
+        AND LOWER(tst.name) NOT LIKE '%closed%'
+    `;
+    const openRes = await pool.query(openTicketsQuery, groupTicketIds);
+    const openTicketIds = openRes.rows.map(r => r.id);
+
+    if (openTicketIds.length === 0) {
+      return res.json({ success: true, count: 0, message: 'Tutti i ticket nel gruppo "CHIUDI A FINE GIORNATA" risultano già chiusi' });
+    }
+
+    // Resolve closed state ID (closed successful / closed fallback)
+    const closedStateRes = await pool.query(
+      `SELECT id FROM ticket_state WHERE name = 'closed successful' OR name = 'chiuso con successo' LIMIT 1`
+    );
+    let stateId;
+    if (closedStateRes.rows.length > 0) {
+      stateId = closedStateRes.rows[0].id;
+    } else {
+      const fallbackRes = await pool.query(
+        `SELECT ts.id FROM ticket_state ts JOIN ticket_state_type tst ON ts.type_id = tst.id WHERE tst.name = 'closed' LIMIT 1`
+      );
+      stateId = fallbackRes.rows[0]?.id || 2;
+    }
+
+    const updatePlaceholders = openTicketIds.map((_, i) => `$${i + 1}`).join(', ');
+    const updateQuery = `
+      UPDATE ticket 
+      SET ticket_state_id = $${openTicketIds.length + 1},
+          ticket_lock_id = 1,
+          change_time = NOW(),
+          change_by = $${openTicketIds.length + 2}
+      WHERE id IN (${updatePlaceholders})
+    `;
+    await pool.query(updateQuery, [...openTicketIds, stateId, operatorId]);
+
+    // Log activity
+    logAttivita({
+      agente_id: operatorId,
+      titolo_azione: 'Chiusura ticket gruppo CHIUDI A FINE GIORNATA',
+      azione: { closed_count: openTicketIds.length, ticket_ids: openTicketIds },
+      esito: 'successo',
+    });
+
+    res.json({
+      success: true,
+      count: openTicketIds.length,
+      message: `${openTicketIds.length} ticket del gruppo "CHIUDI A FINE GIORNATA" chius${openTicketIds.length === 1 ? 'o' : 'i'} con successo!`
+    });
+  } catch (err) {
+    console.error('Errore nella chiusura ticket fine giornata:', err);
+    res.status(500).json({ error: 'Errore nella chiusura ticket', message: err.message });
+  }
+});
 
 module.exports = router;

routes/tickets.js

@@ -530,6 +530,8 @@ router.post('/', async (req, res) => {
     // Operator user for create_by (X-Agent-ID header or default to 1)
     const operatorId = parseInt(req.headers['x-agent-id'], 10) || 1;
 
+    const localNow = getLocalTimestamp();
+
     const ticketResult = await client.query(
       `INSERT INTO ticket (
          tn, title, queue_id, ticket_lock_id, type_id,
@@ -550,14 +552,14 @@ router.post('/', async (req, res) => {
          0, 0,
          0, 0,
          0,
-         NOW(), $12, NOW(), $12
+         $12, $13, $12, $13
        ) RETURNING id, tn`,
       [
         tn, title, queue_id, lockId, type_id || null,
         user_id || 1, responsibleUserId,
         priority_id, state_id,
         customer_id || null, customer_user_id || null,
-        operatorId
+        localNow, operatorId
       ]
     );
 
@@ -578,13 +580,13 @@ router.post('/', async (req, res) => {
        ) VALUES (
          $1, $2, $3, $4, $5,
          $6, $7, $8,
-         NOW(), $9, NOW(), $9
+         $9, $10, $9, $10
        )`,
       [
         `%%`,
         historyTypeId, ticketId, type_id || 1, queue_id,
         user_id || 1, priority_id, state_id,
-        operatorId
+        localNow, operatorId
       ]
     );
 
@@ -643,9 +645,9 @@ router.post('/', async (req, res) => {
            is_visible_for_customer, search_index_needs_rebuild,
            create_time, create_by, change_time, change_by
          ) VALUES (
-           $1, $2, $3, 0, 1, NOW(), $4, NOW(), $4
+           $1, $2, $3, 0, 1, $4, $5, $4, $5
          ) RETURNING id`,
-        [ticketId, senderTypeId, channelId, operatorId]
+        [ticketId, senderTypeId, channelId, localNow, operatorId]
       );
 
       const articleId = articleResult.rows[0].id;
@@ -660,9 +662,9 @@ router.post('/', async (req, res) => {
          ) VALUES (
            $1, $2, '', $3, $4,
            $5, EXTRACT(EPOCH FROM NOW())::INTEGER,
-           NOW(), $6, NOW(), $6
+           $6, $7, $6, $7
          )`,
-        [articleId, customerFrom, subject || title, finalBody, contentType, operatorId]
+        [articleId, customerFrom, subject || title, finalBody, contentType, localNow, operatorId]
       );
 
       // If HTML content, create article_data_mime_attachment for OTRS CE HTML rendering (file-1)
@@ -678,9 +680,9 @@ router.post('/', async (req, res) => {
              create_time, create_by, change_time, change_by
            ) VALUES (
              $1, 'file-1', $2, 'text/html; charset="utf-8"', '', $3,
-             NOW(), $4, NOW(), $4
+             $4, $5, $4, $5
            )`,
-          [articleId, String(contentSize), base64Body, operatorId]
+          [articleId, String(contentSize), base64Body, localNow, operatorId]
         );
       }
 
@@ -692,13 +694,14 @@ router.post('/', async (req, res) => {
             `INSERT INTO article_data_mime_attachment (
                article_id, filename, content_size, content_type, disposition, content,
                create_time, create_by, change_time, change_by
-             ) VALUES ($1, $2, $3, $4, 'attachment', $5, NOW(), $6, NOW(), $6)`,
+             ) VALUES ($1, $2, $3, $4, 'attachment', $5, $6, $7, $6, $7)`,
             [
               articleId,
               att.filename,
               contentBuffer.length,
               att.content_type || 'application/octet-stream',
               att.content, // OTRS CE expects base64 string directly
+              localNow,
               operatorId
             ]
           );
@@ -1417,7 +1420,9 @@ router.patch('/batch/update', async (req, res) => {
       if (updates.ticket_state_id !== undefined) ticketFields.StateID = updates.ticket_state_id;
       if (updates.ticket_priority_id !== undefined) ticketFields.PriorityID = updates.ticket_priority_id;
       if (updates.queue_id !== undefined) ticketFields.QueueID = updates.queue_id;
+      if (updates.type_id !== undefined) ticketFields.TypeID = updates.type_id;
       if (updates.user_id !== undefined) ticketFields.OwnerID = updates.user_id;
+      if (updates.responsible_user_id !== undefined) ticketFields.ResponsibleID = updates.responsible_user_id;
       if (updates.customer_id !== undefined) ticketFields.CustomerID = updates.customer_id;
       if (updates.customer_user_id !== undefined) ticketFields.CustomerUser = updates.customer_user_id;
 
@@ -1470,7 +1475,7 @@ router.patch('/batch/update', async (req, res) => {
   try {
     await client.query('BEGIN');
 
-    const allowedFields = ['ticket_state_id', 'ticket_priority_id', 'queue_id', 'user_id', 'customer_id', 'customer_user_id'];
+    const allowedFields = ['ticket_state_id', 'ticket_priority_id', 'queue_id', 'type_id', 'user_id', 'responsible_user_id', 'customer_id', 'customer_user_id'];
     const setClauses = [];
     const setParams = [];
     let pIdx = 1;
@@ -2184,6 +2189,28 @@ router.post('/auto-time', async (req, res) => {
       [ticketId, articleId, remaining, operatorId]
     );
 
+    // 6. Close tickets in default group 'CHIUDI A FINE GIORNATA'
+    try {
+      const closeGroup = db.prepare('SELECT id FROM ticket_groups WHERE UPPER(nome) = ?').get('CHIUDI A FINE GIORNATA');
+      if (closeGroup) {
+        const groupMembers = db.prepare('SELECT ticket_id FROM ticket_group_members WHERE group_id = ?').all(closeGroup.id);
+        if (groupMembers.length > 0) {
+          const groupTicketIds = groupMembers.map(m => m.ticket_id);
+          const idPlaceholders = groupTicketIds.map((_, i) => `$${i + 1}`).join(', ');
+
+          // Update ticket state to closed in OTRS DB
+          await client.query(
+            `UPDATE ticket SET ticket_state_id = $${groupTicketIds.length + 1}, change_time = NOW(), change_by = $${groupTicketIds.length + 2} WHERE id IN (${idPlaceholders})`,
+            [...groupTicketIds, stateId, operatorId]
+          );
+
+          console.log(`[Auto-Time] Closed ${groupTicketIds.length} tickets from group 'CHIUDI A FINE GIORNATA'`);
+        }
+      }
+    } catch (grpCloseErr) {
+      console.error('[Auto-Time] Error closing tickets from CHIUDI A FINE GIORNATA group:', grpCloseErr);
+    }
+
     await client.query('COMMIT');
 
     // Log activity

server.js

@@ -1,7 +1,9 @@
-require('dotenv').config();
+const path = require('path');
+const baseDir = process.pkg ? path.dirname(process.execPath) : __dirname;
+require('dotenv').config({ path: path.resolve(baseDir, '.env') });
+require('dotenv').config({ path: path.resolve(__dirname, '.env') });
 const express = require('express');
 const cors = require('cors');
-const path = require('path');
 
 const ticketsRouter = require('./routes/tickets');
 const lookupsRouter = require('./routes/lookups');

utils/graphMailer.js

@@ -60,7 +60,7 @@ async function getAccessToken() {
  * @param {Array}  [options.inlineImages] - [{ cid, content (base64), contentType }]
  * @returns {Promise<void>}
  */
-async function sendMail({ to, cc = [], bcc = [], subject, bodyHtml, attachments = [], inlineImages = [], inReplyTo, references }) {
+async function sendMail({ to, cc = [], bcc = [], subject, bodyHtml, attachments = [], inlineImages = [], inReplyTo, references, messageId }) {
   const sender = process.env.AZURE_MAIL_SENDER;
   if (!sender) throw new Error('AZURE_MAIL_SENDER non configurato nel .env');
 
@@ -115,7 +115,7 @@ async function sendMail({ to, cc = [], bcc = [], subject, bodyHtml, attachments
       attachments: allAttachments,
       internetMessageHeaders: headers.length ? headers : undefined,
     },
-    saveToSentItems: false,
+    saveToSentItems: true,
   };
 
   const url = `https://graph.microsoft.com/v1.0/users/${encodeURIComponent(sender)}/sendMail`;
@@ -130,7 +130,30 @@ async function sendMail({ to, cc = [], bcc = [], subject, bodyHtml, attachments
   });
 
   if (res.status === 202) {
-    return; // Successo (Graph API risponde con 202 No Content)
+    let actualMessageId = messageId;
+    try {
+      // Wait 1.5 seconds for Exchange to process and place it in Sent Items
+      await new Promise(resolve => setTimeout(resolve, 1500));
+
+      const searchUrl = `https://graph.microsoft.com/v1.0/users/${encodeURIComponent(sender)}/mailFolders/sentItems/messages?$filter=subject eq '${subject.replace(/'/g, "''")}'&$top=1&$select=internetMessageId`;
+      const searchRes = await fetch(searchUrl, {
+        headers: {
+          'Authorization': `Bearer ${token}`,
+          'Content-Type': 'application/json'
+        }
+      });
+
+      if (searchRes.ok) {
+        const searchData = await searchRes.json();
+        if (searchData.value && searchData.value.length > 0) {
+          actualMessageId = searchData.value[0].internetMessageId;
+        }
+      }
+    } catch (searchErr) {
+      console.warn('[Graph Mailer] Failed to retrieve actual InternetMessageId from Sent Items:', searchErr.message);
+    }
+
+    return { internetMessageId: actualMessageId };
   }
 
   const errText = await res.text();

utils/smtpMailer.js

@@ -29,7 +29,7 @@ function getTransporter() {
  * Invia una email tramite SMTP (nodemailer).
  * Stessa interfaccia di graphMailer.sendMail.
  */
-async function sendMail({ to, cc = [], bcc = [], subject, bodyHtml, attachments = [], inlineImages = [], inReplyTo, references }) {
+async function sendMail({ to, cc = [], bcc = [], subject, bodyHtml, attachments = [], inlineImages = [], inReplyTo, references, messageId }) {
   const transporter = getTransporter();
 
   const mailOptions = {
@@ -41,6 +41,7 @@ async function sendMail({ to, cc = [], bcc = [], subject, bodyHtml, attachments
     html: bodyHtml,
     inReplyTo,
     references,
+    messageId,
     attachments: [
       ...attachments.map(a => ({
         filename: a.filename,
@@ -57,6 +58,7 @@ async function sendMail({ to, cc = [], bcc = [], subject, bodyHtml, attachments
   };
 
   await transporter.sendMail(mailOptions);
+  return { internetMessageId: messageId };
 }
 
 module.exports = { sendMail };