vari piccoli fix. Importati js e css per eliminare i warning e correzioni W3c.

public/css/style.css

@@ -950,6 +950,7 @@ body {
   position: relative;
   overflow: visible !important;
 }
+
 .queue-tooltip {
   visibility: hidden;
   opacity: 0;
@@ -970,6 +971,7 @@ body {
   transition: opacity 0.05s ease, visibility 0.05s ease;
   pointer-events: none;
 }
+
 .queue-cell:hover .queue-tooltip {
   visibility: visible;
   opacity: 1;
@@ -2477,10 +2479,12 @@ body {
     box-shadow: 0 0 15px rgba(239, 68, 68, 0.4), inset 0 0 15px rgba(239, 68, 68, 0.2);
     border-color: rgba(239, 68, 68, 0.6);
   }
+
   50% {
     box-shadow: 0 0 30px rgba(239, 68, 68, 0.8), inset 0 0 30px rgba(239, 68, 68, 0.4);
     border-color: rgba(239, 68, 68, 1);
   }
+
   100% {
     box-shadow: 0 0 15px rgba(239, 68, 68, 0.4), inset 0 0 15px rgba(239, 68, 68, 0.2);
     border-color: rgba(239, 68, 68, 0.6);
@@ -2502,11 +2506,13 @@ body {
     box-shadow: 0 0 5px rgba(16, 112, 202, 0.4);
     border-color: rgba(16, 112, 202, 0.5);
   }
+
   50% {
     box-shadow: 0 0 15px rgba(16, 112, 202, 0.8), inset 0 0 5px rgba(16, 112, 202, 0.3);
     border-color: rgba(16, 112, 202, 0.9);
     background: rgba(16, 112, 202, 0.15);
   }
+
   100% {
     box-shadow: 0 0 5px rgba(16, 112, 202, 0.4);
     border-color: rgba(16, 112, 202, 0.5);
@@ -2548,11 +2554,13 @@ body {
     box-shadow: 0 0 5px rgba(239, 68, 68, 0.4);
     border-color: rgba(239, 68, 68, 0.6);
   }
+
   50% {
     box-shadow: 0 0 15px rgba(239, 68, 68, 0.8), inset 0 0 5px rgba(239, 68, 68, 0.3);
     border-color: rgba(239, 68, 68, 0.9);
     background: rgba(239, 68, 68, 0.15) !important;
   }
+
   100% {
     box-shadow: 0 0 5px rgba(239, 68, 68, 0.4);
     border-color: rgba(239, 68, 68, 0.6);
@@ -2571,11 +2579,13 @@ body {
 /* ---- Ticket Tab Bar System ---- */
 .tabs-bar {
   display: flex;
-  flex-wrap: wrap; /* Wraps to new line if too many tabs */
+  flex-wrap: wrap;
+  /* Wraps to new line if too many tabs */
   align-items: stretch;
   background: var(--bg-secondary);
   padding: 0;
 }
+
 .tab-item {
   display: inline-flex;
   align-items: center;
@@ -2584,7 +2594,8 @@ body {
   background: transparent;
   border: none;
   border-right: 1px solid var(--border-subtle);
-  border-radius: 0 !important; /* Square corners */
+  border-radius: 0 !important;
+  /* Square corners */
   font-size: 0.8rem;
   font-weight: 500;
   color: var(--text-secondary);
@@ -2593,15 +2604,19 @@ body {
   transition: all var(--transition-fast);
   margin: 0 !important;
 }
+
 .tab-item:hover {
   background: var(--bg-tertiary);
   color: var(--text-primary);
 }
+
 .tab-item.active {
-  background: var(--bg-primary); /* Blend with main content background */
+  background: var(--bg-primary);
+  /* Blend with main content background */
   color: var(--accent-primary);
   border-bottom: 2px solid var(--accent-primary);
 }
+
 .tab-item .tab-close {
   background: none;
   border: none;
@@ -2613,6 +2628,7 @@ body {
   opacity: 0.7;
   transition: all 0.15s;
 }
+
 .tab-item .tab-close:hover {
   opacity: 1;
   color: var(--error);
@@ -2622,14 +2638,17 @@ body {
 #view-container.ticket-view-active {
   padding: 0 !important;
 }
+
 #view-container.ticket-view-active .back-link {
   margin: var(--space-md) var(--space-xl) var(--space-xs);
   display: inline-flex;
 }
+
 #view-container.ticket-view-active .ticket-detail {
   border-radius: 0 !important;
   border: none !important;
 }
+
 #view-container.ticket-view-active .ticket-detail .card {
   border-radius: 0 !important;
   border-left: none !important;
@@ -2651,6 +2670,7 @@ body {
   gap: 2px;
   background: var(--bg-primary);
 }
+
 .multiselect-item {
   padding: 6px 10px;
   border-radius: var(--radius-sm);
@@ -2660,14 +2680,17 @@ body {
   transition: background-color 0.15s, color 0.15s;
   user-select: none;
 }
+
 .multiselect-item:hover {
   background-color: var(--bg-hover, rgba(0, 0, 0, 0.05));
   color: var(--text-primary);
 }
+
 .multiselect-item.selected {
   background-color: var(--accent-primary);
   color: white;
 }
+
 .theme-dark .multiselect-item:hover,
 .theme-rosso .multiselect-item:hover,
 .theme-naturale .multiselect-item:hover,
@@ -2676,6 +2699,7 @@ body {
 .theme-fairytale .multiselect-item:hover {
   background-color: rgba(255, 255, 255, 0.08);
 }
+
 .line-config-row {
   display: flex;
   justify-content: space-between;
@@ -2686,14 +2710,17 @@ body {
   border-radius: var(--radius-md);
   transition: border-color var(--transition-fast);
 }
+
 .line-config-row:hover {
   border-color: var(--border-light);
 }
+
 .line-config-row .line-name {
   font-weight: 500;
   font-size: 0.9rem;
   color: var(--text-primary);
 }
+
 .line-config-row .line-actions {
   display: flex;
   gap: 6px;

public/index.html

@@ -11,7 +11,7 @@
   <link rel="preconnect" href="https://fonts.gstatic.com" crossorigin>
   <link href="https://fonts.googleapis.com/css2?family=Inter:wght@300;400;500;600;700;800&display=swap"
     rel="stylesheet">
-  <link href="https://cdn.jsdelivr.net/npm/quill@2.0.2/dist/quill.snow.css" rel="stylesheet">
+  <link href="/vendor/quill.snow.css" rel="stylesheet">
   <link rel="stylesheet" href="/css/style.css">
 </head>
 
@@ -258,10 +258,10 @@
   <div class="toast-container" id="toast-container"></div>
 
   <!-- Scripts -->
-  <script src="https://cdn.jsdelivr.net/npm/quill@2.0.2/dist/quill.js"></script>
+  <script src="/vendor/quill.js"></script>
-  <script src="https://cdn.jsdelivr.net/npm/chart.js"></script>
+  <script src="/vendor/chart.js"></script>
-  <script src="https://cdnjs.cloudflare.com/ajax/libs/pdf.js/3.11.174/pdf.min.js"></script>
+  <script src="/vendor/pdf.min.js"></script>
-  <script src="https://cdn.jsdelivr.net/npm/pdf-lib@1.17.1/dist/pdf-lib.min.js"></script>
+  <script src="/vendor/pdf-lib.min.js"></script>
   <script src="/js/components/toast.js"></script>
   <script src="/js/components/filters.js"></script>
   <script src="/js/views/dashboard.js"></script>

public/js/app.js

@@ -64,8 +64,10 @@ const App = {
       create_ticket_open: { ctrl: true, alt: true, shift: false, key: 'n', enabled: true },
       create_ticket_submit: { ctrl: true, alt: false, shift: false, key: 'Enter', enabled: true },
       quick_edit_save: { ctrl: true, alt: false, shift: false, key: 'Enter', enabled: true },
+      send_email_submit: { ctrl: true, alt: false, shift: false, key: 'Enter', enabled: true },
       pdf_save_edited: { ctrl: true, alt: false, shift: false, key: 'Enter', enabled: true },
       ricerca_spudorata_open: { ctrl: true, alt: false, shift: true, key: 'f', enabled: true },
+      ticket_list_open: { ctrl: true, alt: false, shift: true, key: 'Backspace', enabled: true },
     };
     return defaults[id] || { ctrl: true, alt: false, shift: false, key: 'Enter', enabled: true };
   },
@@ -126,6 +128,21 @@ const App = {
     }
   },
 
+  async assignAndOpenTab(id, tn, title) {
+    const activeAgentId = parseInt(localStorage.getItem('activeAgentId') || '1', 10);
+    try {
+      await this.api(`/api/tickets/${id}`, {
+        method: 'PATCH',
+        body: JSON.stringify({ user_id: activeAgentId }),
+      });
+      Toast.success('Ticket assegnato all\'agente attivo e aperto in scheda!');
+    } catch (err) {
+      console.error('Error assigning ticket:', err);
+      Toast.error('Errore durante l\'assegnazione del ticket: ' + err.message);
+    }
+    this.openTab(id, tn, title);
+  },
+
   addTabWithoutRedirect(id, tn, title) {
     const exists = this.tabs.find(t => String(t.id) === String(id));
     if (!exists) {
@@ -262,7 +279,7 @@ const App = {
       toggleClearBtn();
     }
 
-    // Global keyboard shortcuts (e.g. Crea Nuovo Ticket, Ricerca Spudorata)
+    // Global keyboard shortcuts (e.g. Crea Nuovo Ticket, Ricerca Spudorata, Torna a Elenco Ticket)
     document.addEventListener('keydown', (e) => {
       if (this.isShortcutTriggered(e, 'create_ticket_open')) {
         if (window.location.hash !== '#/tickets/new') {
@@ -280,8 +297,13 @@ const App = {
             searchInput.select();
           }
         }
+      } else if (this.isShortcutTriggered(e, 'ticket_list_open')) {
+        if (window.location.hash !== '#/tickets' && window.location.hash !== '') {
+          e.preventDefault();
+          window.location.hash = '#/tickets';
         }
-    });
+      }
+    }, true);
 
     // Check DB connection
     this.checkConnection();

public/js/components/filters.js

@@ -215,7 +215,7 @@ const Filters = {
             <span style="font-size:0.6rem; color:var(--text-muted); margin-left:6px;">▼</span>
           </div>
           <div class="multiselect-popover" id="state-multiselect-popover" style="display:none; position:absolute; left:0; top:100%; width: 220px; background:var(--bg-card); border:1px solid var(--border-subtle); border-radius:var(--radius-sm); box-shadow:var(--shadow-md); z-index:1002; padding:var(--space-xs); margin-top:4px;">
-            <input type="text" class="form-input ms-search" placeholder="Cerca..." style="width:100%; padding:4px 8px; font-size:0.78rem; margin-bottom:6px; box-sizing:border-box;" autocomplete="off" />
+            <input type="text" id="state-ms-search-input" name="state_search" class="form-input ms-search" placeholder="Cerca..." style="width:100%; padding:4px 8px; font-size:0.78rem; margin-bottom:6px; box-sizing:border-box;" autocomplete="off" />
             <div class="ms-items-container" style="display:flex; flex-direction:column; gap:2px; padding-bottom:6px; border-bottom:1px solid var(--border-subtle);">
               ${(lookups.states || []).map(s => {
                 const selectedList = String(this.state.state_id || '').split(',').filter(Boolean);
@@ -243,7 +243,7 @@ const Filters = {
             <span style="font-size:0.6rem; color:var(--text-muted); margin-left:6px;">▼</span>
           </div>
           <div class="multiselect-popover" id="queue-multiselect-popover" style="display:none; position:absolute; left:0; top:100%; min-width: 480px; width: max-content; max-width: 85vw; background:var(--bg-card); border:1px solid var(--border-subtle); border-radius:var(--radius-sm); box-shadow:var(--shadow-md); z-index:1002; padding:var(--space-xs); margin-top:4px;">
-            <input type="text" class="form-input ms-search" placeholder="Cerca coda..." style="width:100%; padding:4px 8px; font-size:0.78rem; margin-bottom:6px; box-sizing:border-box;" autocomplete="off" />
+            <input type="text" id="queue-ms-search-input" name="queue_search" class="form-input ms-search" placeholder="Cerca coda..." style="width:100%; padding:4px 8px; font-size:0.78rem; margin-bottom:6px; box-sizing:border-box;" autocomplete="off" />
             <div class="ms-items-container" style="display:flex; flex-direction:column; gap:2px; max-height:300px; overflow-y:auto; padding-bottom:6px; border-bottom:1px solid var(--border-subtle);">
               ${(lookups.queues || []).map(q => {
                 const selectedList = String(this.state.queue_id || '').split(',').filter(Boolean);
@@ -271,7 +271,7 @@ const Filters = {
             <span style="font-size:0.6rem; color:var(--text-muted); margin-left:6px;">▼</span>
           </div>
           <div class="multiselect-popover" id="priority-multiselect-popover" style="display:none; position:absolute; left:0; top:100%; width: 200px; background:var(--bg-card); border:1px solid var(--border-subtle); border-radius:var(--radius-sm); box-shadow:var(--shadow-md); z-index:1002; padding:var(--space-xs); margin-top:4px;">
-            <input type="text" class="form-input ms-search" placeholder="Cerca priorità..." style="width:100%; padding:4px 8px; font-size:0.78rem; margin-bottom:6px; box-sizing:border-box;" autocomplete="off" />
+            <input type="text" id="priority-ms-search-input" name="priority_search" class="form-input ms-search" placeholder="Cerca priorità..." style="width:100%; padding:4px 8px; font-size:0.78rem; margin-bottom:6px; box-sizing:border-box;" autocomplete="off" />
             <div class="ms-items-container" style="display:flex; flex-direction:column; gap:2px; max-height:180px; overflow-y:auto; padding-bottom:6px; border-bottom:1px solid var(--border-subtle);">
               ${(lookups.priorities || []).map(p => {
                 const selectedList = String(this.state.priority_id || '').split(',').filter(Boolean);
@@ -299,7 +299,7 @@ const Filters = {
             <span style="font-size:0.6rem; color:var(--text-muted); margin-left:6px;">▼</span>
           </div>
           <div class="multiselect-popover" id="owner-multiselect-popover" style="display:none; position:absolute; left:0; top:100%; width: 240px; background:var(--bg-card); border:1px solid var(--border-subtle); border-radius:var(--radius-sm); box-shadow:var(--shadow-md); z-index:1002; padding:var(--space-xs); margin-top:4px;">
-            <input type="text" class="form-input ms-search" placeholder="Cerca owner..." style="width:100%; padding:4px 8px; font-size:0.78rem; margin-bottom:6px; box-sizing:border-box;" autocomplete="off" />
+            <input type="text" id="owner-ms-search-input" name="owner_search" class="form-input ms-search" placeholder="Cerca owner..." style="width:100%; padding:4px 8px; font-size:0.78rem; margin-bottom:6px; box-sizing:border-box;" autocomplete="off" />
             <div class="ms-items-container" style="display:flex; flex-direction:column; gap:2px; max-height:180px; overflow-y:auto; padding-bottom:6px; border-bottom:1px solid var(--border-subtle);">
               ${(lookups.users || []).map(u => {
                 const selectedList = String(this.state.user_id || '').split(',').filter(Boolean);
@@ -326,7 +326,7 @@ const Filters = {
             <span style="font-size:0.6rem; color:var(--text-muted); margin-left:6px;">▼</span>
           </div>
           <div class="multiselect-popover" id="customer-user-multiselect-popover" style="display:none; position:absolute; left:0; top:100%; width: 280px; background:var(--bg-card); border:1px solid var(--border-subtle); border-radius:var(--radius-sm); box-shadow:var(--shadow-md); z-index:1002; padding:var(--space-xs); margin-top:4px;">
-            <input type="text" id="customer-user-search-input" placeholder="Cerca utente..." style="width:100%; padding:6px 8px; font-size:0.8rem; background:var(--bg-tertiary); border:1px solid var(--border-subtle); border-radius:var(--radius-sm); margin-bottom:6px; box-sizing:border-box; color:var(--text-primary); font-family:inherit;" autocomplete="off" />
+            <input type="text" id="customer-user-search-input" name="customer_user_search" placeholder="Cerca utente..." style="width:100%; padding:6px 8px; font-size:0.8rem; background:var(--bg-tertiary); border:1px solid var(--border-subtle); border-radius:var(--radius-sm); margin-bottom:6px; box-sizing:border-box; color:var(--text-primary); font-family:inherit;" autocomplete="off" />
             <div id="customer-user-items-container" style="display:flex; flex-direction:column; gap:4px; max-height:220px; overflow-y:auto; padding-bottom:6px; border-bottom:1px solid var(--border-subtle);">
               <!-- Populated dynamically -->
             </div>

public/js/views/emailCompose.js

@@ -559,7 +559,22 @@ const EmailCompose = (() => {
     });
 
     // Send
-    document.getElementById('ec-send').addEventListener('click', () => sendEmail(toTagsCtrl, ccTagsCtrl, bccTagsCtrl));
+    const handleEmailSend = () => sendEmail(toTagsCtrl, ccTagsCtrl, bccTagsCtrl);
+    document.getElementById('ec-send').addEventListener('click', handleEmailSend);
+
+    // Keyboard shortcut handler for email compose modal
+    const handleEmailKeydown = (e) => {
+      if (!document.getElementById('email-compose-overlay')) {
+        document.removeEventListener('keydown', handleEmailKeydown, true);
+        return;
+      }
+      if (App.isShortcutTriggered(e, 'send_email_submit')) {
+        e.preventDefault();
+        e.stopPropagation();
+        handleEmailSend();
+      }
+    };
+    document.addEventListener('keydown', handleEmailKeydown, true);
   }
 
   function processFiles(files) {

public/js/views/ricercaSpudorata.js

@@ -431,7 +431,7 @@ const RicercaSpudorataView = {
     const limitSelectHtml = `
       <div style="display:inline-flex; align-items:center; gap:var(--space-xs); font-size:0.8rem; color:var(--text-secondary);">
         <span>Righe:</span>
-        <select class="form-select spudorata-per-page-select" style="padding: 2px 24px 2px 6px; font-size: 0.75rem; height: 26px; min-width: 65px; margin: 0; background-position: right 6px center; border-color: var(--border-light);">
+        <select id="spudorata-per-page-select-${isTop ? 'top' : 'bottom'}" name="spudorata_per_page_${isTop ? 'top' : 'bottom'}" class="form-select spudorata-per-page-select" style="padding: 2px 24px 2px 6px; font-size: 0.75rem; height: 26px; min-width: 65px; margin: 0; background-position: right 6px center; border-color: var(--border-light);">
           <option value="10" ${perPage === 10 ? 'selected' : ''}>10</option>
           <option value="20" ${perPage === 20 ? 'selected' : ''}>20</option>
           <option value="50" ${perPage === 50 ? 'selected' : ''}>50</option>

public/js/views/shortcuts.js

@@ -72,6 +72,13 @@ const ShortcutsView = {
         context: 'Globale',
         defaultCombo: { ctrl: true, alt: false, shift: true, key: 'f', enabled: true }
       },
+      {
+        id: 'ticket_list_open',
+        name: 'Torna a Elenco Ticket',
+        description: 'Naviga direttamente alla pagina principale dell\'elenco ticket',
+        context: 'Globale',
+        defaultCombo: { ctrl: true, alt: false, shift: true, key: 'Backspace', enabled: true }
+      },
       {
         id: 'create_ticket_submit',
         name: 'Invia Nuovo Ticket',
@@ -86,6 +93,13 @@ const ShortcutsView = {
         context: 'Pagina Dettaglio Ticket',
         defaultCombo: { ctrl: true, alt: false, shift: false, key: 'Enter', enabled: true }
       },
+      {
+        id: 'send_email_submit',
+        name: 'Invia Email',
+        description: 'Invia l\'email quando la finestra di composizione email è aperta',
+        context: 'Modal Composizione Email',
+        defaultCombo: { ctrl: true, alt: false, shift: false, key: 'Enter', enabled: true }
+      },
       {
         id: 'pdf_save_edited',
         name: 'Salva Immagine / Allegato / PDF Modificato',

public/js/views/ticketDetail.js

@@ -246,6 +246,13 @@ const TicketDetailView = {
 
                 <input type="color" id="img-color-picker" value="#ef4444" title="Colore primario" style="width:24px; height:24px; border:none; border-radius:50%; cursor:pointer; background:none;" />
 
+                <div id="img-highlight-controls" style="display: none; align-items: center; gap: 4px; padding-left: 4px; border-left: 1px solid rgba(255,255,255,0.2);" title="Intensità Opacità">
+                  <label style="font-size:0.7rem; color:#cbd5e1; display:flex; align-items:center; gap:3px;">
+                    Opacità: <input type="range" id="img-highlight-opacity" min="0.01" max="1.0" step="0.01" value="0.15" style="width:65px; cursor:pointer;" />
+                    <span id="img-highlight-opacity-val" style="font-size:0.7rem; font-family:monospace; color:#38bdf8; min-width:28px;">15%</span>
+                  </label>
+                </div>
+
                 <div id="img-shape-controls" style="display: none; align-items: center; gap: 4px; padding-left: 4px; border-left: 1px solid rgba(255,255,255,0.2);">
                   <select id="img-shape-type" style="height: 24px; background: #0f172a; color: #fff; border: 1px solid rgba(255,255,255,0.3); border-radius: 4px; font-size: 0.74rem; padding: 0 4px; cursor: pointer;">
                     <option value="rectangle">🟦 Rettangolo</option>
@@ -321,6 +328,13 @@ const TicketDetailView = {
                   <!-- Main Color Picker -->
                   <input type="color" id="pdf-color-picker" value="#ef4444" title="Colore primario" style="width:26px; height:26px; padding:0; border:none; border-radius:50%; cursor:pointer; background:none;" />
 
+                  <div id="pdf-highlight-controls" style="display: none; align-items: center; gap: 4px; padding-left: 6px; border-left: 1px solid rgba(255,255,255,0.2);" title="Intensità Opacità">
+                    <label style="font-size:0.72rem; color:#cbd5e1; display:flex; align-items:center; gap:4px;">
+                      Opacità: <input type="range" id="pdf-highlight-opacity" min="0.01" max="1.0" step="0.01" value="0.15" style="width:70px; cursor:pointer;" />
+                      <span id="pdf-highlight-opacity-val" style="font-size:0.72rem; font-family:monospace; color:#38bdf8; min-width:30px;">15%</span>
+                    </label>
+                  </div>
+
                   <!-- Shape controls container -->
                   <div id="pdf-shape-controls" style="display: none; align-items: center; gap: 6px; padding-left: 6px; border-left: 1px solid rgba(255,255,255,0.2);">
                     <select id="pdf-shape-type" style="height: 26px; background: #0f172a; color: #fff; border: 1px solid rgba(255,255,255,0.3); border-radius: 4px; font-size: 0.76rem; padding: 0 4px; cursor: pointer;">
@@ -365,7 +379,26 @@ const TicketDetailView = {
           </div>
         `;
       } else if (current.type === 'text') {
-        previewHtml = `<iframe src="${current.src}" style="width: 84vw; height: 78vh; border: none; border-radius: 6px; background: #ffffff; box-shadow: 0 10px 40px rgba(0,0,0,0.6);"></iframe>`;
+        const attId = (current.src.match(/\/attachments\/(\d+)/) || [])[1];
+        previewHtml = `
+          <div id="text-viewer-container" style="position: relative; width: 84vw; height: 78vh; background: var(--bg-card); border-radius: 8px; box-shadow: 0 10px 40px rgba(0,0,0,0.6); display: flex; flex-direction: column; overflow: hidden; border: 1px solid var(--border-subtle);">
+            <div id="text-toolbar" style="height: 48px; min-height: 48px; background: rgba(15, 23, 42, 0.95); border-bottom: 1px solid rgba(255, 255, 255, 0.15); display: flex; align-items: center; justify-content: space-between; padding: 0 16px; color: #ffffff; font-size: 0.82rem; user-select: none; gap: 12px; flex-wrap: wrap;">
+              <div style="display: flex; align-items: center; gap: 10px;">
+                <span style="font-weight: 700; color: #ffffff;">📝 Documento di Testo (Modificabile)</span>
+              </div>
+              <div style="display: flex; align-items: center; gap: 10px;">
+                ${attId ? `
+                  <button id="text-save-btn" class="btn btn-primary btn-sm" style="height:30px; padding:0 14px; font-size:0.8rem; font-weight:600; display:inline-flex; align-items:center; gap:6px; background:var(--accent-primary); color:#ffffff; border:none; border-radius:6px; cursor:pointer;" title="Salva le modifiche apportate al file di testo">
+                    💾 Salva Modifiche
+                  </button>
+                ` : ''}
+              </div>
+            </div>
+            <div style="flex: 1; position: relative; padding: 12px; background: #0f172a; display: flex;">
+              <textarea id="text-editor-textarea" style="flex: 1; width: 100%; height: 100%; background: #090d16; color: #e2e8f0; font-family: consolas, Monaco, monospace, sans-serif; font-size: 0.88rem; line-height: 1.5; border: 1px solid rgba(255,255,255,0.1); border-radius: 6px; padding: 14px; resize: none; outline: none;" placeholder="Caricamento contenuto di testo..."></textarea>
+            </div>
+          </div>
+        `;
       } else {
         const icon = this.getFileIcon(current.filename);
         previewHtml = `
@@ -380,13 +413,18 @@ const TicketDetailView = {
               </div>
             </div>
             <p style="font-size: 0.85rem; color: var(--text-secondary); margin: 0; line-height: 1.4;">
-              Per modificare o visualizzare questo file con l'applicazione predefinita del tuo sistema (Word, Excel, ecc.), usa il pulsante qui sotto.
+              Scegli se aprire il file con l'applicazione predefinita del tuo computer (Word, Excel, PowerPoint, ecc.) oppure scaricarne una copia locale.
             </p>
-            <a href="${current.downloadUrl}" download="${App.escapeHtml(current.filename)}" target="_blank" class="btn btn-primary" style="padding: 10px 22px; font-size: 0.9rem; font-weight: 600; display: inline-flex; align-items: center; gap: 8px; text-decoration: none; border-radius: var(--radius-md); box-shadow: var(--shadow-sm);">
+            <div style="display:flex; gap:10px; flex-wrap:wrap; justify-content:center;">
-              <svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" style="width:18px; height:18px;"><path d="M21 15v4a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2v-4"/><polyline points="7 10 12 15 17 10"/><line x1="12" y1="15" x2="12" y2="3"/></svg>
+              <button id="doc-open-system-btn" class="btn btn-primary" style="padding: 10px 18px; font-size: 0.88rem; font-weight: 600; display: inline-flex; align-items: center; gap: 8px; border-radius: var(--radius-md); border:none; cursor:pointer;">
-              Apri nell'app / Scarica
+                🚀 Apri con app di sistema
+              </button>
+              <a href="${current.downloadUrl}" download="${App.escapeHtml(current.filename)}" target="_blank" class="btn btn-ghost" style="padding: 10px 18px; font-size: 0.88rem; font-weight: 600; display: inline-flex; align-items: center; gap: 8px; text-decoration: none; border-radius: var(--radius-md); border:1px solid var(--border-subtle);">
+                <svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" style="width:16px; height:16px;"><path d="M21 15v4a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2v-4"/><polyline points="7 10 12 15 17 10"/><line x1="12" y1="15" x2="12" y2="3"/></svg>
+                Scarica copia
               </a>
             </div>
+          </div>
         `;
       }
 
@@ -409,6 +447,54 @@ const TicketDetailView = {
         this.initPdfJsViewer(current.src);
       } else if (current.type === 'image') {
         this.initImageEditor(current.src, current.filename);
+      } else if (current.type === 'text') {
+        const textarea = document.getElementById('text-editor-textarea');
+        const saveBtn = document.getElementById('text-save-btn');
+        const attId = (current.src.match(/\/attachments\/(\d+)/) || [])[1];
+
+        if (textarea) {
+          fetch(current.src)
+            .then(r => r.text())
+            .then(txt => { textarea.value = txt; })
+            .catch(err => { textarea.value = 'Errore nel caricamento del file: ' + err.message; });
+        }
+
+        if (saveBtn && attId && textarea) {
+          saveBtn.addEventListener('click', async () => {
+            try {
+              saveBtn.disabled = true;
+              saveBtn.innerHTML = '💾 Salvataggio...';
+              await App.api(`/api/tickets/attachments/${attId}`, {
+                method: 'PUT',
+                body: JSON.stringify({ content: textarea.value })
+              });
+              Toast.success('File di testo salvato con successo!');
+            } catch (err) {
+              Toast.error('Errore durante il salvataggio: ' + err.message);
+            } finally {
+              saveBtn.disabled = false;
+              saveBtn.innerHTML = '💾 Salva Modifiche';
+            }
+          });
+        }
+      } else {
+        const openSysBtn = document.getElementById('doc-open-system-btn');
+        const attId = (current.src.match(/\/attachments\/(\d+)/) || [])[1];
+        if (openSysBtn && attId) {
+          openSysBtn.addEventListener('click', async () => {
+            try {
+              openSysBtn.disabled = true;
+              openSysBtn.innerHTML = '🚀 Apertura in corso...';
+              await App.api(`/api/tickets/attachments/${attId}/open`, { method: 'POST' });
+              Toast.success('File aperto con l\'applicazione di sistema!');
+            } catch (err) {
+              Toast.error('Impossibile aprire il file: ' + err.message);
+            } finally {
+              openSysBtn.disabled = false;
+              openSysBtn.innerHTML = '🚀 Apri con app di sistema';
+            }
+          });
+        }
       }
 
       overlay.focus();
@@ -650,6 +736,8 @@ const TicketDetailView = {
 
       let currentTool = 'draw'; // 'draw' | 'text' | 'highlight' | 'shape' | 'signature'
       let currentColor = '#ef4444';
+      let currentHighlightOpacity = 0.15;
+      let mousePos = null;
       let activeSignature = null;
 
       // Pre-fetch signatures to select default signature
@@ -668,10 +756,20 @@ const TicketDetailView = {
       const toolShapeBtn = document.getElementById('pdf-tool-shape');
       const toolSigBtn = document.getElementById('pdf-tool-signature');
       const shapeControls = document.getElementById('pdf-shape-controls');
+      const highlightControls = document.getElementById('pdf-highlight-controls');
+      const highlightOpacityInput = document.getElementById('pdf-highlight-opacity');
+      const highlightOpacityVal = document.getElementById('pdf-highlight-opacity-val');
       const colorPicker = document.getElementById('pdf-color-picker');
       const toolClearBtn = document.getElementById('pdf-tool-clear');
       const saveEditedBtn = document.getElementById('pdf-save-edited');
 
+      if (highlightOpacityInput && highlightOpacityVal) {
+        highlightOpacityInput.oninput = (e) => {
+          currentHighlightOpacity = parseFloat(e.target.value);
+          highlightOpacityVal.textContent = `${Math.round(currentHighlightOpacity * 100)}%`;
+        };
+      }
+
       const setActiveTool = (tool, activeBtn) => {
         currentTool = tool;
         const allToolBtns = [toolSelectBtn, toolDrawBtn, toolTextBtn, toolHighlightBtn, toolShapeBtn, toolSigBtn];
@@ -688,6 +786,9 @@ const TicketDetailView = {
         if (shapeControls) {
           shapeControls.style.display = tool === 'shape' ? 'flex' : 'none';
         }
+        if (highlightControls) {
+          highlightControls.style.display = (tool === 'draw' || tool === 'highlight') ? 'flex' : 'none';
+        }
 
         // Adjust pointer-events for text selection layer vs annotation canvas
         for (let num = 1; num <= totalPages; num++) {
@@ -1131,13 +1232,13 @@ const TicketDetailView = {
                   drawCtx.strokeStyle = obj.color;
                   drawCtx.lineWidth = obj.size;
 
-                  if (obj.brushType === 'highlight') {
+                  if (obj.brushType === 'highlight' || obj.type === 'highlight') {
                     drawCtx.globalCompositeOperation = 'multiply';
-                    drawCtx.globalAlpha = 0.55;
+                    drawCtx.globalAlpha = obj.opacity !== undefined ? obj.opacity : 0.15;
                     drawCtx.lineCap = 'square';
                   } else {
                     drawCtx.globalCompositeOperation = 'source-over';
-                    drawCtx.globalAlpha = obj.opacity || 1.0;
+                    drawCtx.globalAlpha = obj.opacity !== undefined ? obj.opacity : 1.0;
                     drawCtx.lineCap = 'round';
                   }
                   drawCtx.lineJoin = 'round';
@@ -1264,6 +1365,27 @@ const TicketDetailView = {
                 drawCtx.restore();
               }
             });
+
+            // Draw brush size circle indicator under mouse cursor when drawing/highlighting
+            if (mousePos && (currentTool === 'draw' || currentTool === 'highlight')) {
+              const currentSize = (currentTool === 'highlight' || currentBrushType === 'highlight') ? (currentBrushSize || 20) : (currentBrushType === 'brush' ? (currentBrushSize || 8) : (currentBrushSize || 3));
+              const radius = Math.max(2, currentSize / 2);
+
+              drawCtx.save();
+              drawCtx.globalCompositeOperation = 'source-over';
+              drawCtx.beginPath();
+              drawCtx.arc(mousePos.x, mousePos.y, radius, 0, Math.PI * 2);
+              drawCtx.strokeStyle = 'rgba(0, 0, 0, 0.7)';
+              drawCtx.lineWidth = 1.5;
+              drawCtx.stroke();
+
+              drawCtx.beginPath();
+              drawCtx.arc(mousePos.x, mousePos.y, radius, 0, Math.PI * 2);
+              drawCtx.strokeStyle = 'rgba(255, 255, 255, 0.9)';
+              drawCtx.lineWidth = 1;
+              drawCtx.stroke();
+              drawCtx.restore();
+            }
           };
 
           const getObjectHandles = (obj) => {
@@ -1396,8 +1518,16 @@ const TicketDetailView = {
 
                 <div style="margin-bottom: 10px; display:flex; gap:8px; align-items:center;">
                   <div style="flex:1;">
-                    <label style="font-size:0.75rem; color:#94a3b8; display:block; margin-bottom:2px;">Dimensione tratto</label>
+                    <div style="display:flex; justify-content:space-between; align-items:center; margin-bottom:2px;">
-                    <input type="range" id="ctx-brush-size" min="1" max="40" value="${currentBrushSize}" style="width:100%; cursor:pointer;" />
+                      <label style="font-size:0.75rem; color:#94a3b8;">Dimensione tratto</label>
+                      <span id="ctx-brush-val-badge" style="font-size:0.72rem; font-family:monospace; color:#38bdf8; font-weight:700;">${currentBrushSize}px</span>
+                    </div>
+                    <div style="display:flex; align-items:center; gap:6px;">
+                      <input type="range" id="ctx-brush-size" min="1" max="40" value="${currentBrushSize}" style="flex:1; cursor:pointer;" />
+                      <div id="ctx-brush-preview-box" title="Anteprima dimensione reale" style="width:26px; height:26px; border-radius:4px; background:rgba(255,255,255,0.06); border:1px solid rgba(255,255,255,0.2); display:flex; align-items:center; justify-content:center; flex-shrink:0;">
+                        <div id="ctx-brush-preview-circle" style="width:${Math.max(2, currentBrushSize)}px; height:${Math.max(2, currentBrushSize)}px; max-width:22px; max-height:22px; border-radius:50%; background:${currentColor}; transition:all 0.1s ease;"></div>
+                      </div>
+                    </div>
                   </div>
                   <div>
                     <label style="font-size:0.75rem; color:#94a3b8; display:block; margin-bottom:2px;">Colore</label>
@@ -1496,6 +1626,13 @@ const TicketDetailView = {
                   } else if (type === 'shape') {
                     setActiveTool('shape', toolShapeBtn);
                   }
+                  const valBadge = menuOverlay.querySelector('#ctx-brush-val-badge');
+                  if (valBadge) valBadge.textContent = `${currentBrushSize}px`;
+                  const pCircle = menuOverlay.querySelector('#ctx-brush-preview-circle');
+                  if (pCircle) {
+                    pCircle.style.width = `${Math.max(2, currentBrushSize)}px`;
+                    pCircle.style.height = `${Math.max(2, currentBrushSize)}px`;
+                  }
                   if (sizeInput) sizeInput.value = currentBrushSize;
                 };
               });
@@ -1507,6 +1644,15 @@ const TicketDetailView = {
                   const val = parseInt(eVal.target.value, 10);
                   currentBrushSize = val;
 
+                  const valBadge = menuOverlay.querySelector('#ctx-brush-val-badge');
+                  if (valBadge) valBadge.textContent = `${val}px`;
+
+                  const pCircle = menuOverlay.querySelector('#ctx-brush-preview-circle');
+                  if (pCircle) {
+                    pCircle.style.width = `${Math.max(2, val)}px`;
+                    pCircle.style.height = `${Math.max(2, val)}px`;
+                  }
+
                   // Update shape border width input in toolbar if shape tool is active
                   const shapeBorderWidthEl = document.getElementById('pdf-shape-border-width');
                   if (shapeBorderWidthEl) {
@@ -1526,6 +1672,8 @@ const TicketDetailView = {
                 ctxColorPicker.onchange = (eVal) => {
                   eVal.stopPropagation();
                   currentColor = eVal.target.value;
+                  const pCircle = menuOverlay.querySelector('#ctx-brush-preview-circle');
+                  if (pCircle) pCircle.style.background = currentColor;
                   if (colorPicker) colorPicker.value = currentColor;
                 };
               }
@@ -1611,6 +1759,10 @@ const TicketDetailView = {
 
           drawCanvas.onmousedown = (e) => {
             if (e.button !== 0) return; // Only primary click
+
+            const existingPopup = document.getElementById('pdf-context-menu-popup') || document.getElementById('img-context-menu-popup');
+            if (existingPopup) existingPopup.remove();
+
             e.preventDefault();
             e.stopPropagation();
             const rect = drawCanvas.getBoundingClientRect();
@@ -1847,7 +1999,9 @@ const TicketDetailView = {
             // Drawing mode (pencil / brush / highlight)
             isDrawingStroke = true;
             currentStrokePoints = [{ x, y }];
-            const opacity = (currentTool === 'highlight' || currentBrushType === 'highlight') ? 0.15 : 1.0;
+            const opacity = (currentTool === 'highlight' || currentBrushType === 'highlight')
+              ? currentHighlightOpacity
+              : (currentTool === 'draw' ? currentHighlightOpacity : 1.0);
             const size = (currentTool === 'highlight' || currentBrushType === 'highlight') ? (currentBrushSize || 20) : (currentBrushType === 'brush' ? (currentBrushSize || 8) : (currentBrushSize || 3));
 
             const newStrokeObj = {
@@ -1872,6 +2026,7 @@ const TicketDetailView = {
             const rect = drawCanvas.getBoundingClientRect();
             const x = e.clientX - rect.left;
             const y = e.clientY - rect.top;
+            mousePos = { x, y };
 
             if (isResizingObj && selectedObject) {
               e.preventDefault();
@@ -1990,7 +2145,14 @@ const TicketDetailView = {
               }
             }
             const hoverObj = hitTestObject(x, y);
-            drawCanvas.style.cursor = hoverObj ? 'move' : (currentTool === 'select' ? 'default' : 'crosshair');
+            if (hoverObj) {
+              drawCanvas.style.cursor = 'move';
+            } else if (currentTool === 'select') {
+              drawCanvas.style.cursor = 'default';
+            } else {
+              // Custom subtle dot cursor so the outer stroke-size circle is the main visual indicator
+              drawCanvas.style.cursor = 'url("data:image/svg+xml;utf8,<svg xmlns=\'http://www.w3.org/2000/svg\' width=\'8\' height=\'8\' viewBox=\'0 0 8 8\'><circle cx=\'4\' cy=\'4\' r=\'1.5\' fill=\'%23ffffff\' stroke=\'%23000000\' stroke-width=\'0.8\'/></svg>") 4 4, crosshair';
+            }
 
             // Live preview ghost for active signature under cursor
             if (currentTool === 'signature' && activeSignature && !isDrawingStroke && !isDraggingObj && !isResizingObj) {
@@ -2019,14 +2181,14 @@ const TicketDetailView = {
               return;
             }
 
-            if (!isDrawingStroke) return;
+            if (isDrawingStroke) {
               e.preventDefault();
               e.stopPropagation();
 
               currentStrokePoints.push({ x, y });
 
               // Update stroke bounding box
-            if (isDrawingStroke && pageObjects.length > 0) {
+              if (pageObjects.length > 0) {
                 const activeStrokeObj = pageObjects[pageObjects.length - 1];
                 if (activeStrokeObj && activeStrokeObj.type === 'stroke') {
                   let minX = Infinity, minY = Infinity, maxX = -Infinity, maxY = -Infinity;
@@ -2042,6 +2204,7 @@ const TicketDetailView = {
                   activeStrokeObj.height = maxY - minY;
                 }
               }
+            }
 
             redrawPageObjects();
           };
@@ -2086,6 +2249,7 @@ const TicketDetailView = {
 
           drawCanvas.onmouseup = stopDrawing;
           drawCanvas.onmouseleave = (e) => {
+            mousePos = null;
             stopDrawing(e);
             redrawPageObjects();
           };
@@ -2174,6 +2338,7 @@ const TicketDetailView = {
 
     let currentTool = 'draw';
     let currentColor = '#ef4444';
+    let currentHighlightOpacity = 0.15;
     let currentBrushType = 'pencil';
     let currentBrushSize = 3;
     let activeSignature = null;
@@ -2225,6 +2390,8 @@ const TicketDetailView = {
       baseCtx.restore();
     };
 
+    let mousePos = null;
+
     const redrawPageObjects = () => {
       drawCtx.clearRect(0, 0, drawCanvas.width, drawCanvas.height);
       pageObjects.forEach(obj => {
@@ -2236,13 +2403,13 @@ const TicketDetailView = {
             obj.points.forEach(p => drawCtx.lineTo(p.x, p.y));
             drawCtx.strokeStyle = obj.color;
             drawCtx.lineWidth = obj.size;
-            if (obj.brushType === 'highlight') {
+            if (obj.brushType === 'highlight' || obj.type === 'highlight') {
               drawCtx.globalCompositeOperation = 'multiply';
-              drawCtx.globalAlpha = 0.55;
+              drawCtx.globalAlpha = obj.opacity !== undefined ? obj.opacity : 0.15;
               drawCtx.lineCap = 'square';
             } else {
               drawCtx.globalCompositeOperation = 'source-over';
-              drawCtx.globalAlpha = obj.opacity || 1.0;
+              drawCtx.globalAlpha = obj.opacity !== undefined ? obj.opacity : 1.0;
               drawCtx.lineCap = 'round';
             }
             drawCtx.lineJoin = 'round';
@@ -2365,6 +2532,27 @@ const TicketDetailView = {
           drawCtx.restore();
         }
       });
+
+      // Draw brush size circle indicator under mouse cursor when drawing/highlighting
+      if (mousePos && (currentTool === 'draw' || currentTool === 'highlight')) {
+        const currentSize = (currentTool === 'highlight' || currentBrushType === 'highlight') ? (currentBrushSize || 20) : (currentBrushType === 'brush' ? (currentBrushSize || 8) : (currentBrushSize || 3));
+        const radius = Math.max(2, currentSize / 2);
+
+        drawCtx.save();
+        drawCtx.globalCompositeOperation = 'source-over';
+        drawCtx.beginPath();
+        drawCtx.arc(mousePos.x, mousePos.y, radius, 0, Math.PI * 2);
+        drawCtx.strokeStyle = 'rgba(0, 0, 0, 0.7)';
+        drawCtx.lineWidth = 1.5;
+        drawCtx.stroke();
+
+        drawCtx.beginPath();
+        drawCtx.arc(mousePos.x, mousePos.y, radius, 0, Math.PI * 2);
+        drawCtx.strokeStyle = 'rgba(255, 255, 255, 0.9)';
+        drawCtx.lineWidth = 1;
+        drawCtx.stroke();
+        drawCtx.restore();
+      }
     };
 
     const getObjectHandles = (obj) => {
@@ -2461,10 +2649,20 @@ const TicketDetailView = {
     const toolShapeBtn = document.getElementById('img-tool-shape');
     const toolSigBtn = document.getElementById('img-tool-signature');
     const shapeControls = document.getElementById('img-shape-controls');
+    const highlightControls = document.getElementById('img-highlight-controls');
+    const highlightOpacityInput = document.getElementById('img-highlight-opacity');
+    const highlightOpacityVal = document.getElementById('img-highlight-opacity-val');
     const colorPicker = document.getElementById('img-color-picker');
     const toolClearBtn = document.getElementById('img-tool-clear');
     const saveEditedBtn = document.getElementById('img-save-edited');
 
+    if (highlightOpacityInput && highlightOpacityVal) {
+      highlightOpacityInput.oninput = (e) => {
+        currentHighlightOpacity = parseFloat(e.target.value);
+        highlightOpacityVal.textContent = `${Math.round(currentHighlightOpacity * 100)}%`;
+      };
+    }
+
     const setActiveTool = (tool, activeBtn) => {
       currentTool = tool;
       const allToolBtns = [toolSelectBtn, toolDrawBtn, toolTextBtn, toolHighlightBtn, toolShapeBtn, toolSigBtn];
@@ -2481,6 +2679,9 @@ const TicketDetailView = {
       if (shapeControls) {
         shapeControls.style.display = tool === 'shape' ? 'flex' : 'none';
       }
+      if (highlightControls) {
+        highlightControls.style.display = (tool === 'draw' || tool === 'highlight') ? 'flex' : 'none';
+      }
       drawCanvas.style.pointerEvents = tool === 'select' ? 'none' : 'auto';
     };
 
@@ -2522,6 +2723,10 @@ const TicketDetailView = {
     // Mouse Events on drawCanvas
     drawCanvas.onmousedown = (e) => {
       if (e.button !== 0) return;
+
+      const existingPopup = document.getElementById('img-context-menu-popup') || document.getElementById('pdf-context-menu-popup');
+      if (existingPopup) existingPopup.remove();
+
       e.preventDefault();
       e.stopPropagation();
       const rect = drawCanvas.getBoundingClientRect();
@@ -2625,7 +2830,9 @@ const TicketDetailView = {
 
       isDrawingStroke = true;
       currentStrokePoints = [{ x, y }];
-      const opacity = (currentTool === 'highlight' || currentBrushType === 'highlight') ? 0.15 : 1.0;
+      const opacity = (currentTool === 'highlight' || currentBrushType === 'highlight')
+        ? currentHighlightOpacity
+        : (currentTool === 'draw' ? currentHighlightOpacity : 1.0);
       const size = (currentTool === 'highlight' || currentBrushType === 'highlight') ? (currentBrushSize || 20) : (currentBrushType === 'brush' ? (currentBrushSize || 8) : (currentBrushSize || 3));
 
       const newStrokeObj = {
@@ -2643,6 +2850,7 @@ const TicketDetailView = {
       const rect = drawCanvas.getBoundingClientRect();
       const x = e.clientX - rect.left;
       const y = e.clientY - rect.top;
+      mousePos = { x, y };
 
       if (isResizingObj && selectedObject) {
         e.preventDefault();
@@ -2681,9 +2889,29 @@ const TicketDetailView = {
         return;
       }
 
-      if (!isDrawingStroke) return;
+      if (isDrawingStroke) {
         e.preventDefault();
         currentStrokePoints.push({ x, y });
+      }
+
+      if (selectedObject) {
+        const hIdx = hitTestHandle(selectedObject, x, y);
+        if (hIdx !== -1) {
+          drawCanvas.style.cursor = 'nwse-resize';
+          redrawPageObjects();
+          return;
+        }
+      }
+      const hoverObj = hitTestObject(x, y);
+      if (hoverObj) {
+        drawCanvas.style.cursor = 'move';
+      } else if (currentTool === 'select') {
+        drawCanvas.style.cursor = 'default';
+      } else {
+        // Custom subtle dot cursor so the outer stroke-size circle is the main visual indicator
+        drawCanvas.style.cursor = 'url("data:image/svg+xml;utf8,<svg xmlns=\'http://www.w3.org/2000/svg\' width=\'8\' height=\'8\' viewBox=\'0 0 8 8\'><circle cx=\'4\' cy=\'4\' r=\'1.5\' fill=\'%23ffffff\' stroke=\'%23000000\' stroke-width=\'0.8\'/></svg>") 4 4, crosshair';
+      }
+
       redrawPageObjects();
     };
 
@@ -2713,7 +2941,300 @@ const TicketDetailView = {
     };
 
     drawCanvas.onmouseup = stopDrawing;
-    drawCanvas.onmouseleave = stopDrawing;
+    drawCanvas.onmouseleave = () => {
+      mousePos = null;
+      stopDrawing();
+    };
+
+    // Ctrl + Right Click Context Menu Handler for Image Editor
+    drawCanvas.oncontextmenu = async (e) => {
+      if (e.ctrlKey || e.metaKey) {
+        e.preventDefault();
+        e.stopPropagation();
+
+        const rect = drawCanvas.getBoundingClientRect();
+        const clickX = e.clientX - rect.left;
+        const clickY = e.clientY - rect.top;
+
+        // Fetch signatures and shapes from SQLite
+        let signatures = [];
+        let favoriteShapes = [];
+        try {
+          const [sigRes, shapeRes] = await Promise.all([
+            App.api('/api/config/user-signatures'),
+            App.api('/api/config/user-shapes')
+          ]);
+          signatures = sigRes || [];
+          favoriteShapes = (shapeRes || []).filter(s => s.is_favorite);
+        } catch (_) { }
+
+        let menuOverlay = document.getElementById('img-context-menu-popup');
+        if (menuOverlay) menuOverlay.remove();
+
+        menuOverlay = document.createElement('div');
+        menuOverlay.id = 'img-context-menu-popup';
+        menuOverlay.style.cssText = `
+          position: fixed;
+          left: ${e.clientX}px;
+          top: ${e.clientY}px;
+          z-index: 20000;
+          background: #0f172a;
+          border: 1px solid rgba(255, 255, 255, 0.2);
+          border-radius: 8px;
+          padding: 12px;
+          box-shadow: 0 10px 30px rgba(0,0,0,0.8);
+          color: #ffffff;
+          font-size: 0.8rem;
+          min-width: 260px;
+          user-select: none;
+        `;
+
+        menuOverlay.innerHTML = `
+          <div style="font-weight: 700; margin-bottom: 8px; color: var(--accent-primary); border-bottom: 1px solid rgba(255,255,255,0.1); padding-bottom: 4px; display: flex; align-items: center; justify-content: space-between;">
+            <span>⚙️ Strumenti Rapidi Immagine</span>
+            <span style="cursor:pointer; opacity:0.7;" id="ctx-close">✕</span>
+          </div>
+          
+          <div style="margin-bottom: 10px;">
+            <label style="font-size:0.75rem; color:#94a3b8; display:block; margin-bottom:4px;">Tipo di Strumento</label>
+            <div style="display:flex; gap:4px; flex-wrap:wrap;">
+              <button class="ctx-btn ${currentTool === 'draw' && currentBrushType === 'pencil' ? 'active' : ''}" data-type="pencil" style="flex:1; min-width:60px; padding:4px; font-size:0.75rem; background:${currentTool === 'draw' && currentBrushType === 'pencil' ? 'var(--accent-primary)' : 'rgba(255,255,255,0.1)'}; color:#fff; border:none; border-radius:4px; cursor:pointer;">✏️ Matita</button>
+              <button class="ctx-btn ${currentTool === 'draw' && currentBrushType === 'brush' ? 'active' : ''}" data-type="brush" style="flex:1; min-width:60px; padding:4px; font-size:0.75rem; background:${currentTool === 'draw' && currentBrushType === 'brush' ? 'var(--accent-primary)' : 'rgba(255,255,255,0.1)'}; color:#fff; border:none; border-radius:4px; cursor:pointer;">🖌️ Pennello</button>
+              <button class="ctx-btn ${currentTool === 'highlight' ? 'active' : ''}" data-type="highlight" style="flex:1; min-width:65px; padding:4px; font-size:0.75rem; background:${currentTool === 'highlight' ? 'var(--accent-primary)' : 'rgba(255,255,255,0.1)'}; color:#fff; border:none; border-radius:4px; cursor:pointer;">🖍️ Evidenzia</button>
+              <button class="ctx-btn ${currentTool === 'shape' ? 'active' : ''}" data-type="shape" style="flex:1; min-width:60px; padding:4px; font-size:0.75rem; background:${currentTool === 'shape' ? 'var(--accent-primary)' : 'rgba(255,255,255,0.1)'}; color:#fff; border:none; border-radius:4px; cursor:pointer;">📐 Forme</button>
+            </div>
+          </div>
+
+          <div style="margin-bottom: 10px; display:flex; gap:8px; align-items:center;">
+            <div style="flex:1;">
+              <div style="display:flex; justify-content:space-between; align-items:center; margin-bottom:2px;">
+                <label style="font-size:0.75rem; color:#94a3b8;">Dimensione tratto</label>
+                <span id="ctx-brush-val-badge" style="font-size:0.72rem; font-family:monospace; color:#38bdf8; font-weight:700;">${currentBrushSize}px</span>
+              </div>
+              <div style="display:flex; align-items:center; gap:6px;">
+                <input type="range" id="ctx-brush-size" min="1" max="40" value="${currentBrushSize}" style="flex:1; cursor:pointer;" />
+                <div id="ctx-brush-preview-box" title="Anteprima dimensione reale" style="width:26px; height:26px; border-radius:4px; background:rgba(255,255,255,0.06); border:1px solid rgba(255,255,255,0.2); display:flex; align-items:center; justify-content:center; flex-shrink:0;">
+                  <div id="ctx-brush-preview-circle" style="width:${Math.max(2, currentBrushSize)}px; height:${Math.max(2, currentBrushSize)}px; max-width:22px; max-height:22px; border-radius:50%; background:${currentColor}; transition:all 0.1s ease;"></div>
+                </div>
+              </div>
+            </div>
+            <div>
+              <label style="font-size:0.75rem; color:#94a3b8; display:block; margin-bottom:2px;">Colore</label>
+              <input type="color" id="ctx-color" value="${currentColor}" style="width:26px; height:26px; border:none; border-radius:50%; cursor:pointer; background:none;" />
+            </div>
+          </div>
+
+          <!-- Favorite Shapes Section -->
+          <div style="border-top: 1px solid rgba(255,255,255,0.1); padding-top: 8px; margin-bottom: 8px;">
+            <label style="font-size:0.75rem; color:#94a3b8; display:block; margin-bottom:6px;">📐 Forme Preferite Salvate</label>
+            ${favoriteShapes.length > 0 ? `
+              <div style="max-height: 100px; overflow-y: auto; display: flex; flex-direction: column; gap: 4px;">
+                ${favoriteShapes.map(sh => `
+                  <button class="ctx-shape-btn" data-id="${sh.id}" style="display:flex; align-items:center; gap:8px; width:100%; background:rgba(255,255,255,0.08); border:1px solid rgba(255,255,255,0.15); color:#fff; padding:4px 8px; border-radius:4px; cursor:pointer; text-align:left; font-size:0.76rem;">
+                    <span style="display:inline-block; width:16px; height:12px; border-radius:${sh.shape_type === 'circle' ? '50%' : '2px'}; background:${sh.fill_color === 'transparent' ? 'transparent' : sh.fill_color}; border:${Math.min(sh.border_width, 3)}px solid ${sh.border_color}; box-sizing:border-box;"></span>
+                    <span style="overflow:hidden; text-overflow:ellipsis; white-space:nowrap;">${App.escapeHtml(sh.name)}</span>
+                  </button>
+                `).join('')}
+              </div>
+            ` : `
+              <div style="font-size:0.74rem; color:#94a3b8; font-style:italic;">Nessuna forma preferita salvata.</div>
+            `}
+          </div>
+
+          <div style="border-top: 1px solid rgba(255,255,255,0.1); padding-top: 8px;">
+            <label style="font-size:0.75rem; color:#94a3b8; display:block; margin-bottom:6px;">✍️ Inserisci Firma / Immagine Utente</label>
+            ${signatures.length > 0 ? `
+              <div style="max-height: 120px; overflow-y: auto; display: flex; flex-direction: column; gap: 4px;">
+                ${signatures.map(s => `
+                  <button class="ctx-sig-btn" data-id="${s.id}" style="display:flex; align-items:center; gap:8px; width:100%; background:rgba(255,255,255,0.08); border:1px solid rgba(255,255,255,0.15); color:#fff; padding:4px 8px; border-radius:4px; cursor:pointer; text-align:left; font-size:0.76rem;">
+                    <img src="${s.image_data}" style="width:28px; height:20px; object-fit:contain; background:#fff; border-radius:2px; padding:1px;" />
+                    <span style="overflow:hidden; text-overflow:ellipsis; white-space:nowrap;">${App.escapeHtml(s.name)}</span>
+                  </button>
+                `).join('')}
+              </div>
+            ` : `
+              <div style="font-size:0.74rem; color:#94a3b8; font-style:italic;">Nessuna firma salvata in SQLite.</div>
+            `}
+          </div>
+        `;
+
+        document.body.appendChild(menuOverlay);
+
+        // Clamp positioning to prevent overflowing window boundaries
+        const menuRect = menuOverlay.getBoundingClientRect();
+        const winW = window.innerWidth;
+        const winH = window.innerHeight;
+
+        let finalLeft = e.clientX;
+        let finalTop = e.clientY;
+
+        if (finalLeft + menuRect.width > winW - 12) {
+          finalLeft = winW - menuRect.width - 12;
+        }
+        if (finalLeft < 12) {
+          finalLeft = 12;
+        }
+
+        if (finalTop + menuRect.height > winH - 12) {
+          finalTop = winH - menuRect.height - 12;
+        }
+        if (finalTop < 12) {
+          finalTop = 12;
+        }
+
+        menuOverlay.style.left = `${finalLeft}px`;
+        menuOverlay.style.top = `${finalTop}px`;
+
+        // Menu Event Listeners
+        const closeCtx = () => { if (menuOverlay) menuOverlay.remove(); };
+        menuOverlay.querySelector('#ctx-close').onclick = closeCtx;
+
+        menuOverlay.querySelectorAll('.ctx-btn').forEach(btn => {
+          btn.onclick = (e) => {
+            e.stopPropagation();
+            const type = btn.dataset.type;
+            menuOverlay.querySelectorAll('.ctx-btn').forEach(b => {
+              b.style.background = 'rgba(255,255,255,0.1)';
+              b.classList.remove('active');
+            });
+            btn.style.background = 'var(--accent-primary)';
+            btn.classList.add('active');
+
+            if (type === 'pencil') {
+              currentBrushType = 'pencil';
+              currentBrushSize = 3;
+              setActiveTool('draw', toolDrawBtn);
+            } else if (type === 'brush') {
+              currentBrushType = 'brush';
+              currentBrushSize = 8;
+              setActiveTool('draw', toolDrawBtn);
+            } else if (type === 'highlight') {
+              currentBrushType = 'highlight';
+              currentBrushSize = 20;
+              setActiveTool('highlight', toolHighlightBtn);
+            } else if (type === 'shape') {
+              setActiveTool('shape', toolShapeBtn);
+            }
+            const valBadge = menuOverlay.querySelector('#ctx-brush-val-badge');
+            if (valBadge) valBadge.textContent = `${currentBrushSize}px`;
+            const pCircle = menuOverlay.querySelector('#ctx-brush-preview-circle');
+            if (pCircle) {
+              pCircle.style.width = `${Math.max(2, currentBrushSize)}px`;
+              pCircle.style.height = `${Math.max(2, currentBrushSize)}px`;
+            }
+            if (sizeInput) sizeInput.value = currentBrushSize;
+          };
+        });
+
+        const sizeInput = menuOverlay.querySelector('#ctx-brush-size');
+        if (sizeInput) {
+          sizeInput.oninput = (eVal) => {
+            eVal.stopPropagation();
+            const val = parseInt(eVal.target.value, 10);
+            currentBrushSize = val;
+
+            const valBadge = menuOverlay.querySelector('#ctx-brush-val-badge');
+            if (valBadge) valBadge.textContent = `${val}px`;
+
+            const pCircle = menuOverlay.querySelector('#ctx-brush-preview-circle');
+            if (pCircle) {
+              pCircle.style.width = `${Math.max(2, val)}px`;
+              pCircle.style.height = `${Math.max(2, val)}px`;
+            }
+
+            const shapeBorderWidthEl = document.getElementById('img-shape-border-width');
+            if (shapeBorderWidthEl) {
+              shapeBorderWidthEl.value = val;
+            }
+
+            if (selectedObject && selectedObject.type === 'shape') {
+              selectedObject.borderWidth = val;
+              redrawPageObjects();
+            }
+          };
+        }
+
+        const ctxColorPicker = menuOverlay.querySelector('#ctx-color');
+        if (ctxColorPicker) {
+          ctxColorPicker.onchange = (eVal) => {
+            eVal.stopPropagation();
+            currentColor = eVal.target.value;
+            const pCircle = menuOverlay.querySelector('#ctx-brush-preview-circle');
+            if (pCircle) pCircle.style.background = currentColor;
+            if (colorPicker) colorPicker.value = currentColor;
+          };
+        }
+
+        menuOverlay.querySelectorAll('.ctx-shape-btn').forEach(btn => {
+          btn.onclick = (e) => {
+            e.stopPropagation();
+            const shId = btn.dataset.id;
+            const sh = favoriteShapes.find(s => s.id == shId);
+            if (sh) {
+              const defaultW = 130;
+              const defaultH = 85;
+              const newObj = {
+                id: Date.now(),
+                type: 'shape',
+                shapeType: sh.shape_type,
+                x: clickX - defaultW / 2,
+                y: clickY - defaultH / 2,
+                width: defaultW,
+                height: defaultH,
+                fillColor: sh.fill_color,
+                borderColor: sh.border_color,
+                borderWidth: sh.border_width
+              };
+              pageObjects.push(newObj);
+              selectedObject = newObj;
+              redrawPageObjects();
+              Toast.success(`Forma preferita "${sh.name}" inserita!`);
+              closeCtx();
+            }
+          };
+        });
+
+        menuOverlay.querySelectorAll('.ctx-sig-btn').forEach(btn => {
+          btn.onclick = (e) => {
+            e.stopPropagation();
+            const sId = btn.dataset.id;
+            const s = signatures.find(sig => sig.id == sId);
+            if (s) {
+              const img = new Image();
+              img.onload = () => {
+                const targetWidth = Math.min(220, img.width || 180);
+                const targetHeight = (img.height / img.width) * targetWidth || 80;
+                const newObj = {
+                  id: Date.now(),
+                  type: 'image',
+                  img: img,
+                  x: clickX - targetWidth / 2,
+                  y: clickY - targetHeight / 2,
+                  width: targetWidth,
+                  height: targetHeight
+                };
+                pageObjects.push(newObj);
+                selectedObject = newObj;
+                redrawPageObjects();
+                Toast.success(`Firma "${s.name}" apposta!`);
+                closeCtx();
+              };
+              img.src = s.image_data;
+            }
+          };
+        });
+
+        const handleOutsideClick = (eClick) => {
+          if (menuOverlay && !menuOverlay.contains(eClick.target)) {
+            closeCtx();
+            document.removeEventListener('mousedown', handleOutsideClick);
+          }
+        };
+        setTimeout(() => {
+          document.addEventListener('mousedown', handleOutsideClick);
+        }, 50);
+      }
+    };
   },
 
   getOutputFilename(originalName) {
@@ -2906,6 +3427,11 @@ const TicketDetailView = {
       const hasEmailDraft = App.getDraft(id, 'email');
       const emailBtnText = hasEmailDraft ? 'Continua mail' : 'Invia Email';
 
+      const ticketRealAttachments = (attachments || []).filter(att => {
+        const fname = (att.filename || '').toLowerCase();
+        return !fname.startsWith('file-1') && !fname.startsWith('file-2') && !fname.startsWith('file-3');
+      });
+
       container.innerHTML = `
         <a class="back-link" onclick="window.location.hash = App.lastListView || '#/tickets'">
           <svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" style="width:16px;height:16px;"><path d="M19 12H5M12 19l-7-7 7-7"/></svg>
@@ -2924,9 +3450,18 @@ const TicketDetailView = {
                     -
                   </div>
                   <h2 class="ticket-detail-title" style="display:inline-flex; align-items:center; gap:6px; flex-wrap:wrap;">
-                    <span class="copy-ticket-btn" data-tn="${App.escapeHtml(ticket.title || '')}" style="cursor: pointer; font-size: 0.85rem;" title="Copia titolo ticket">📋</span>
+                    <span class="copy-full-ticket-title" data-full="${ticket.tn} - ${App.escapeHtml(ticket.title || '(senza titolo)')}" style="cursor: pointer;" title="Clicca per copiare: ${ticket.tn} - ${App.escapeHtml(ticket.title || '')}">
                       ${App.escapeHtml(ticket.title || '(senza titolo)')}
+                    </span>
                     <button class="open-tab-btn" data-id="${ticket.id}" data-tn="${ticket.tn}" data-title="${App.escapeHtml(ticket.title || '(senza titolo)')}" onclick="App.openTab(${ticket.id}, '${ticket.tn}', this.dataset.title); event.stopPropagation();" title="Apri in scheda" style="display:inline-flex; align-items:center; justify-content:center; width:16px; height:16px; background:var(--accent-primary); color:#fff; border:none; border-radius:50%; font-size:10px; font-weight:800; font-family:sans-serif; margin-left:6px; cursor:pointer; line-height:16px;">+</button>
+                    <button class="assign-open-tab-btn" data-id="${ticket.id}" data-tn="${ticket.tn}" data-title="${App.escapeHtml(ticket.title || '(senza titolo)')}" onclick="App.assignAndOpenTab(${ticket.id}, '${ticket.tn}', this.dataset.title); event.stopPropagation();" title="Assegna a me ed apri in scheda" style="display:inline-flex; align-items:center; justify-content:center; height:20px; padding:0 8px; background:var(--accent-primary); color:#fff; border:none; border-radius:var(--radius-full); font-size:11px; font-weight:600; font-family:inherit; margin-left:6px; cursor:pointer; gap:3px;">
+                      👤+ Assegna & Scheda
+                    </button>
+                    ${ticketRealAttachments.length > 0 ? `
+                      <button class="header-open-attachments-btn" style="display:inline-flex; align-items:center; justify-content:center; height:20px; padding:0 8px; background:var(--bg-tertiary); color:var(--accent-primary); border:1px solid var(--border-subtle); border-radius:var(--radius-full); font-size:11px; font-weight:600; font-family:inherit; margin-left:6px; cursor:pointer; gap:4px;" title="Visualizza allegati ticket (${ticketRealAttachments.length})">
+                        📎 ${ticketRealAttachments.length}
+                      </button>
+                    ` : ''}
                   </h2>
                   <div class="ticket-meta-badges">
                     <span class="badge badge-state" data-state-type="${(ticket.state_type || '').toLowerCase()}">${ticket.state_name}</span>
@@ -3212,7 +3747,7 @@ const TicketDetailView = {
                               ℹ️
                             </button>
 
-                            <div class="article-info-popover" style="position: absolute; top: calc(100% + 4px); right: 0; left: auto; width: 340px; background: var(--bg-card); border: 1px solid var(--border-subtle); border-radius: var(--radius-md); padding: 12px; font-size: 0.78rem; box-shadow: var(--shadow-lg); z-index: 120; display: none; text-align: left;">
+                             <div class="article-info-popover" style="position: absolute; top: calc(100% + 4px); right: 0; left: auto; width: 340px; max-height: 360px; overflow-y: auto; overscroll-behavior: contain; background: var(--bg-card); border: 1px solid var(--border-subtle); border-radius: var(--radius-md); padding: 12px; font-size: 0.78rem; box-shadow: var(--shadow-lg); z-index: 120; display: none; text-align: left; user-select: text; -webkit-user-select: text;">
                               <div style="font-weight: 700; color: var(--text-secondary); margin-bottom: 8px; border-bottom: 1px solid var(--border-subtle); padding-bottom: 4px; display: flex; align-items: center; justify-content: space-between; font-size: 0.8rem;">
                                 <span style="display: flex; align-items: center; gap: 4px;">
                                   <svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" style="width:14px;height:14px;color:var(--accent-primary);"><path d="M4 4h16c1.1 0 2 .9 2 2v12c0 1.1-.9 2-2 2H4c-1.1 0-2-.9-2-2V6c0-1.1.9-2 2-2z"/><polyline points="22,6 12,13 2,6"/></svg>
@@ -3259,7 +3794,7 @@ const TicketDetailView = {
                               </div>
 
                               ${extractedLinks.length > 0 ? `
-                                <div class="article-links-minilist" style="display: flex; flex-direction: column; gap: 6px; max-height: 180px; overflow-y: auto; padding-right: 2px;">
+                                <div class="article-links-minilist" style="display: flex; flex-direction: column; gap: 6px; max-height: 180px; overflow-y: auto; overscroll-behavior: contain; padding-right: 4px;">
                                   ${extractedLinks.map(link => `
                                     <a href="${App.escapeHtml(link.url)}" target="_blank" rel="noopener noreferrer" title="${App.escapeHtml(link.url)}" style="color: var(--accent-primary); text-decoration: none; word-break: break-all; font-size: 0.75rem; display: flex; align-items: flex-start; gap: 4px; line-height: 1.3; background: var(--bg-tertiary); padding: 4px 6px; border-radius: var(--radius-sm); border: 1px solid var(--border-subtle);">
                                       <span style="flex-shrink:0; font-size: 0.7rem;">🌐</span>
@@ -3573,7 +4108,12 @@ const TicketDetailView = {
       queueSearchInput.addEventListener('input', () => {
         clearTimeout(queueDebounce);
         const q = queueSearchInput.value.trim();
+        const origQueueName = (this.originalValues['queue_name'] || '').trim();
+        if (q !== origQueueName) {
           if (queueIdInput) queueIdInput.value = '';
+        } else {
+          if (queueIdInput) queueIdInput.value = String(this.originalValues['queue_id'] || '');
+        }
         checkChanges();
 
         queueDebounce = setTimeout(async () => {
@@ -3695,9 +4235,14 @@ const TicketDetailView = {
       saveBtn.addEventListener('click', async () => {
         const queueSearch = queueSearchInput ? queueSearchInput.value.trim() : '';
         if (queueSearchInput && !queueIdInput.value) {
+          const origName = (this.originalValues['queue_name'] || '').trim();
+          if (queueSearch === origName && this.originalValues['queue_id']) {
+            queueIdInput.value = String(this.originalValues['queue_id']);
+          } else {
             Toast.warning('Seleziona una coda valida dall\'elenco.');
             return;
           }
+        }
 
         const customerSearch = customerSearchInput ? customerSearchInput.value.trim() : '';
         if (customerSearch && customerUserIdInput && !customerUserIdInput.value) {
@@ -3751,14 +4296,16 @@ const TicketDetailView = {
 
           // 2. Perform article note creation if note fields are populated
           if (hasNoteContent) {
-          if (!noteBody && noteSubject) {
+            if (!noteSubject && !noteBody) {
+              noteSubject = 'consuntivazione';
+              noteBody = '<p>consuntivazione</p>';
+            } else if (!noteBody && noteSubject) {
               noteBody = `<p>${App.escapeHtml(noteSubject)}</p>`;
-          }
+            } else if (noteBody && !noteSubject) {
-          if (noteBody && !noteSubject) {
               const tempDiv = document.createElement('div');
               tempDiv.innerHTML = noteBody;
               const plainText = tempDiv.textContent || tempDiv.innerText || '';
-            noteSubject = plainText.trim().substring(0, 50) || 'Nota interna';
+              noteSubject = plainText.trim().substring(0, 50) || 'consuntivazione';
             }
 
             const resNote = await App.api(`/api/tickets/${this.ticketId}/articles`, {
@@ -4123,11 +4670,50 @@ const TicketDetailView = {
       }
     });
 
+    // Article Info Popover (ℹ️) listeners & Copy email address buttons
+    document.querySelectorAll('.article-info-popover-wrapper').forEach(wrapper => {
+      const btnInfo = wrapper.querySelector('.btn-article-info');
+      const popover = wrapper.querySelector('.article-info-popover');
+      const card = wrapper.closest('.article-card');
+      const iframe = card ? card.querySelector('iframe') : null;
+
+      if (btnInfo && popover) {
+        btnInfo.addEventListener('click', (e) => {
+          e.stopPropagation();
+          const isOpen = popover.style.display === 'block';
+
+          // Close all popovers and restore pointer-events on all iframes
+          document.querySelectorAll('.article-info-popover, .time-editor-popover').forEach(p => p.style.display = 'none');
+          document.querySelectorAll('.article-card iframe').forEach(f => f.style.pointerEvents = 'auto');
+
+          if (!isOpen) {
+            popover.style.display = 'block';
+            if (iframe) iframe.style.pointerEvents = 'none';
+          }
+        });
+
+        popover.addEventListener('click', (e) => e.stopPropagation());
+        popover.addEventListener('wheel', (e) => e.stopPropagation(), { passive: true });
+      }
+    });
+
+    document.querySelectorAll('.btn-copy-email-addr').forEach(btn => {
+      btn.addEventListener('click', (e) => {
+        e.stopPropagation();
+        const text = btn.dataset.copyText;
+        if (text) {
+          navigator.clipboard.writeText(text);
+          Toast.success('Indirizzo copiato negli appunti!');
+        }
+      });
+    });
+
     // Close popovers clicking outside
     document.addEventListener('click', () => {
-      document.querySelectorAll('.time-editor-popover').forEach(p => {
+      document.querySelectorAll('.time-editor-popover, .article-info-popover').forEach(p => {
         p.style.display = 'none';
       });
+      document.querySelectorAll('.article-card iframe').forEach(f => f.style.pointerEvents = 'auto');
     });
     // Delete Article Event Listeners
     document.querySelectorAll('.btn-delete-article').forEach(btn => {
@@ -4259,6 +4845,30 @@ const TicketDetailView = {
       });
     });
 
+    document.querySelectorAll('.copy-full-ticket-title').forEach(el => {
+      el.addEventListener('click', (e) => {
+        e.stopPropagation();
+        const fullText = el.dataset.full;
+        if (fullText) {
+          navigator.clipboard.writeText(fullText).then(() => {
+            Toast.success('TN e Oggetto copiati negli appunti!');
+          }).catch(err => {
+            Toast.error('Errore durante la copia: ' + err.message);
+          });
+        }
+      });
+    });
+
+    const headerAttBtn = document.querySelector('.header-open-attachments-btn');
+    if (headerAttBtn) {
+      headerAttBtn.addEventListener('click', (e) => {
+        e.stopPropagation();
+        const firstBadge = document.querySelector('.attachment-badge');
+        const firstSrc = firstBadge ? firstBadge.href : '';
+        this.openImageLightbox(firstSrc);
+      });
+    }
+
     // Keydown listener for Ticket Detail shortcut (Save Quick Edit / Send Note)
     const handleTicketDetailShortcut = (e) => {
       if (!document.getElementById('qe-save')) {
@@ -4275,5 +4885,13 @@ const TicketDetailView = {
       }
     };
     document.addEventListener('keydown', handleTicketDetailShortcut, true);
+
+    // Set focus on State dropdown (#qe-state) on page load so Tab navigation starts from State
+    setTimeout(() => {
+      const qeStateEl = document.getElementById('qe-state');
+      if (qeStateEl) {
+        qeStateEl.focus();
+      }
+    }, 50);
   },
 };

public/js/views/ticketList.js

@@ -371,7 +371,7 @@ const TicketListView = {
     const limitSelectHtml = `
       <div style="display:inline-flex; align-items:center; gap:var(--space-xs); font-size:0.8rem; color:var(--text-secondary); margin-right:var(--space-md);">
         <span>Righe:</span>
-        <select class="form-select ticket-per-page-select" style="padding: 2px 24px 2px 6px; font-size: 0.75rem; height: 26px; min-width: 65px; margin: 0; background-position: right 6px center; border-color: var(--border-light);">
+        <select id="ticket-per-page-select-${isTop ? 'top' : 'bottom'}" name="per_page_${isTop ? 'top' : 'bottom'}" class="form-select ticket-per-page-select" style="padding: 2px 24px 2px 6px; font-size: 0.75rem; height: 26px; min-width: 65px; margin: 0; background-position: right 6px center; border-color: var(--border-light);">
           <option value="10" ${per_page === 10 ? 'selected' : ''}>10</option>
           <option value="20" ${per_page === 20 ? 'selected' : ''}>20</option>
           <option value="50" ${per_page === 50 ? 'selected' : ''}>50</option>

public/vendor/chart.js

@@ -0,0 +1,14 @@
+/*!
+ * Chart.js v4.5.1
+ * https://www.chartjs.org
+ * (c) 2025 Chart.js Contributors
+ * Released under the MIT License
+ */
+!function(t,e){"object"==typeof exports&&"undefined"!=typeof module?module.exports=e():"function"==typeof define&&define.amd?define(e):(t="undefined"!=typeof globalThis?globalThis:t||self).Chart=e()}(this,(function(){"use strict";var t=Object.freeze({__proto__:null,get Colors(){return Jo},get Decimation(){return ta},get Filler(){return ba},get Legend(){return Ma},get SubTitle(){return Pa},get Title(){return ka},get Tooltip(){return Na}});function e(){}const i=(()=>{let t=0;return()=>t++})();function s(t){return null==t}function n(t){if(Array.isArray&&Array.isArray(t))return!0;const e=Object.prototype.toString.call(t);return"[object"===e.slice(0,7)&&"Array]"===e.slice(-6)}function o(t){return null!==t&&"[object Object]"===Object.prototype.toString.call(t)}function a(t){return("number"==typeof t||t instanceof Number)&&isFinite(+t)}function r(t,e){return a(t)?t:e}function l(t,e){return void 0===t?e:t}const h=(t,e)=>"string"==typeof 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+/*!
+ * @kurkle/color v0.3.2
+ * https://github.com/kurkle/color#readme
+ * (c) 2023 Jukka Kurkela
+ * Released under the MIT License
+ */function _t(t){return t+.5|0}const yt=(t,e,i)=>Math.max(Math.min(t,i),e);function vt(t){return yt(_t(2.55*t),0,255)}function Mt(t){return yt(_t(255*t),0,255)}function wt(t){return yt(_t(t/2.55)/100,0,1)}function kt(t){return yt(_t(100*t),0,100)}const St={0:0,1:1,2:2,3:3,4:4,5:5,6:6,7:7,8:8,9:9,A:10,B:11,C:12,D:13,E:14,F:15,a:10,b:11,c:12,d:13,e:14,f:15},Pt=[..."0123456789ABCDEF"],Dt=t=>Pt[15&t],Ct=t=>Pt[(240&t)>>4]+Pt[15&t],Ot=t=>(240&t)>>4==(15&t);function At(t){var e=(t=>Ot(t.r)&&Ot(t.g)&&Ot(t.b)&&Ot(t.a))(t)?Dt:Ct;return t?"#"+e(t.r)+e(t.g)+e(t.b)+((t,e)=>t<255?e(t):"")(t.a,e):void 0}const Tt=/^(hsla?|hwb|hsv)\(\s*([-+.e\d]+)(?:deg)?[\s,]+([-+.e\d]+)%[\s,]+([-+.e\d]+)%(?:[\s,]+([-+.e\d]+)(%)?)?\s*\)$/;function Lt(t,e,i){const s=e*Math.min(i,1-i),n=(e,n=(e+t/30)%12)=>i-s*Math.max(Math.min(n-3,9-n,1),-1);return[n(0),n(8),n(4)]}function Et(t,e,i){const s=(s,n=(s+t/60)%6)=>i-i*e*Math.max(Math.min(n,4-n,1),0);return[s(5),s(3),s(1)]}function Rt(t,e,i){const s=Lt(t,1,.5);let 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+//# sourceMappingURL=chart.umd.min.js.map

public/vendor/pdf-lib.min.js

@@ -0,0 +1,16 @@
+!function(t,e){"object"==typeof exports&&"undefined"!=typeof module?e(exports):"function"==typeof define&&define.amd?define(["exports"],e):e((t=t||self).PDFLib={})}(this,(function(t){"use strict";
+/*! *****************************************************************************
+    Copyright (c) Microsoft Corporation. All rights reserved.
+    Licensed under the Apache License, Version 2.0 (the "License"); you may not use
+    this file except in compliance with the License. You may obtain a copy of the
+    License at http://www.apache.org/licenses/LICENSE-2.0
+
+    THIS CODE IS PROVIDED ON AN *AS IS* BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY
+    KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED
+    WARRANTIES OR CONDITIONS OF TITLE, FITNESS FOR A PARTICULAR PURPOSE,
+    MERCHANTABLITY OR NON-INFRINGEMENT.
+
+    See the Apache Version 2.0 License for specific language governing permissions
+    and limitations under the License.
+    ***************************************************************************** */var e=function(t,n){return(e=Object.setPrototypeOf||{__proto__:[]}instanceof Array&&function(t,e){t.__proto__=e}||function(t,e){for(var n in e)e.hasOwnProperty(n)&&(t[n]=e[n])})(t,n)};function n(t,n){function r(){this.constructor=t}e(t,n),t.prototype=null===n?Object.create(n):(r.prototype=n.prototype,new r)}var r=function(){return(r=Object.assign||function(t){for(var e,n=1,r=arguments.length;n<r;n++)for(var i in e=arguments[n])Object.prototype.hasOwnProperty.call(e,i)&&(t[i]=e[i]);return t}).apply(this,arguments)};function i(t,e,n,r){return new(n||(n=Promise))((function(i,o){function a(t){try{l(r.next(t))}catch(t){o(t)}}function s(t){try{l(r.throw(t))}catch(t){o(t)}}function l(t){var e;t.done?i(t.value):(e=t.value,e instanceof n?e:new n((function(t){t(e)}))).then(a,s)}l((r=r.apply(t,e||[])).next())}))}function o(t,e){var n,r,i,o,a={label:0,sent:function(){if(1&i[0])throw i[1];return 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public/vendor/pdf.min.js

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+/**
+ * @licstart The following is the entire license notice for the
+ * JavaScript code in this page
+ *
+ * Copyright 2023 Mozilla Foundation
+ *
+ * Licensed under the Apache License, Version 2.0 (the "License");
+ * you may not use this file except in compliance with the License.
+ * You may obtain a copy of the License at
+ *
+ *     http://www.apache.org/licenses/LICENSE-2.0
+ *
+ * Unless required by applicable law or agreed to in writing, software
+ * distributed under the License is distributed on an "AS IS" BASIS,
+ * WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+ * See the License for the specific language governing permissions and
+ * limitations under the License.
+ *
+ * @licend The above is the entire license notice for the
+ * JavaScript code in this page
+ */
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public/vendor/quill.js

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+/*! For license information please see quill.js.LICENSE.txt */
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public/vendor/quill.snow.css

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+/*!
+ * Quill Editor v2.0.2
+ * https://quilljs.com
+ * Copyright (c) 2017-2024, Slab
+ * Copyright (c) 2014, Jason Chen
+ * Copyright (c) 2013, salesforce.com
+ */
+.ql-container{box-sizing:border-box;font-family:Helvetica,Arial,sans-serif;font-size:13px;height:100%;margin:0;position:relative}.ql-container.ql-disabled .ql-tooltip{visibility:hidden}.ql-container:not(.ql-disabled) li[data-list=checked] > .ql-ui,.ql-container:not(.ql-disabled) li[data-list=unchecked] > .ql-ui{cursor:pointer}.ql-clipboard{left:-100000px;height:1px;overflow-y:hidden;position:absolute;top:50%}.ql-clipboard p{margin:0;padding:0}.ql-editor{box-sizing:border-box;counter-reset:list-0 list-1 list-2 list-3 list-4 list-5 list-6 list-7 list-8 list-9;line-height:1.42;height:100%;outline:none;overflow-y:auto;padding:12px 15px;tab-size:4;-moz-tab-size:4;text-align:left;white-space:pre-wrap;word-wrap:break-word}.ql-editor > *{cursor:text}.ql-editor p,.ql-editor ol,.ql-editor pre,.ql-editor blockquote,.ql-editor h1,.ql-editor h2,.ql-editor h3,.ql-editor h4,.ql-editor h5,.ql-editor h6{margin:0;padding:0}@supports (counter-set:none){.ql-editor p,.ql-editor h1,.ql-editor h2,.ql-editor h3,.ql-editor h4,.ql-editor h5,.ql-editor h6{counter-set:list-0 list-1 list-2 list-3 list-4 list-5 list-6 list-7 list-8 list-9}}@supports not (counter-set:none){.ql-editor p,.ql-editor h1,.ql-editor h2,.ql-editor h3,.ql-editor h4,.ql-editor h5,.ql-editor h6{counter-reset:list-0 list-1 list-2 list-3 list-4 list-5 list-6 list-7 list-8 list-9}}.ql-editor table{border-collapse:collapse}.ql-editor td{border:1px solid #000;padding:2px 5px}.ql-editor ol{padding-left:1.5em}.ql-editor li{list-style-type:none;padding-left:1.5em;position:relative}.ql-editor li > .ql-ui:before{display:inline-block;margin-left:-1.5em;margin-right:.3em;text-align:right;white-space:nowrap;width:1.2em}.ql-editor li[data-list=checked] > .ql-ui,.ql-editor li[data-list=unchecked] > .ql-ui{color:#777}.ql-editor li[data-list=bullet] > .ql-ui:before{content:'\2022'}.ql-editor li[data-list=checked] > .ql-ui:before{content:'\2611'}.ql-editor li[data-list=unchecked] > .ql-ui:before{content:'\2610'}@supports (counter-set:none){.ql-editor li[data-list]{counter-set:list-1 list-2 list-3 list-4 list-5 list-6 list-7 list-8 list-9}}@supports not (counter-set:none){.ql-editor li[data-list]{counter-reset:list-1 list-2 list-3 list-4 list-5 list-6 list-7 list-8 list-9}}.ql-editor li[data-list=ordered]{counter-increment:list-0}.ql-editor li[data-list=ordered] > .ql-ui:before{content:counter(list-0, decimal) '. '}.ql-editor li[data-list=ordered].ql-indent-1{counter-increment:list-1}.ql-editor li[data-list=ordered].ql-indent-1 > .ql-ui:before{content:counter(list-1, lower-alpha) '. '}@supports (counter-set:none){.ql-editor li[data-list].ql-indent-1{counter-set:list-2 list-3 list-4 list-5 list-6 list-7 list-8 list-9}}@supports not (counter-set:none){.ql-editor li[data-list].ql-indent-1{counter-reset:list-2 list-3 list-4 list-5 list-6 list-7 list-8 list-9}}.ql-editor li[data-list=ordered].ql-indent-2{counter-increment:list-2}.ql-editor li[data-list=ordered].ql-indent-2 > .ql-ui:before{content:counter(list-2, lower-roman) '. 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+
+/*# sourceMappingURL=quill.snow.css.map*/

routes/tickets.js

@@ -916,8 +916,8 @@ router.patch('/:id', async (req, res) => {
       if (updates.type_id !== undefined) ticketFields.TypeID = updates.type_id;
       if (updates.title !== undefined) ticketFields.Title = updates.title;
       if (updates.ticket_lock_id !== undefined) ticketFields.LockID = updates.ticket_lock_id;
-      if (updates.customer_id !== undefined) ticketFields.CustomerID = updates.customer_id;
+      if (updates.customer_id !== undefined && updates.customer_id !== null && updates.customer_id !== '') ticketFields.CustomerID = updates.customer_id;
-      if (updates.customer_user_id !== undefined) ticketFields.CustomerUser = updates.customer_user_id;
+      if (updates.customer_user_id !== undefined && updates.customer_user_id !== null && updates.customer_user_id !== '') ticketFields.CustomerUser = updates.customer_user_id;
 
       // If ticketFields is empty but we have a note or timeUnit to log, supply a dummy field (StateID) so Ticket is not empty
       if (Object.keys(ticketFields).length === 0 && (hasNote || (!isNaN(timeUnit) && timeUnit > 0))) {
@@ -986,6 +986,7 @@ router.patch('/:id', async (req, res) => {
   const client = await pool.connect();
   try {
     await client.query('BEGIN');
+    const localNow = getLocalTimestamp();
 
     // If state is changing, check if the target state is a closed state type to auto-unlock
     if (updates.ticket_state_id && updates.ticket_state_id !== current.ticket_state_id) {
@@ -1957,6 +1958,118 @@ router.get('/attachments/:id', async (req, res) => {
   }
 });
 
+// PUT /api/tickets/attachments/:id — Update text attachment content
+router.put('/attachments/:id', async (req, res) => {
+  try {
+    const { id } = req.params;
+    const { content } = req.body;
+    if (typeof content !== 'string') {
+      return res.status(400).json({ error: 'Contenuto non valido' });
+    }
+
+    const checkRes = await pool.query(
+      `SELECT filename, content_type FROM article_data_mime_attachment WHERE id = $1`,
+      [id]
+    );
+    if (checkRes.rows.length === 0) {
+      return res.status(404).json({ error: 'Allegato non trovato' });
+    }
+
+    const contentBuffer = Buffer.from(content, 'utf-8');
+    await pool.query(
+      `UPDATE article_data_mime_attachment SET content = $1, content_size = $2 WHERE id = $3`,
+      [contentBuffer, contentBuffer.length, id]
+    );
+    res.json({ message: 'Allegato di testo aggiornato con successo' });
+  } catch (err) {
+    console.error('Errore aggiornamento allegato:', err);
+    res.status(500).json({ error: err.message });
+  }
+});
+
+// POST /api/tickets/attachments/:id/open — Open attachment using OS default app (Word, Excel, etc.)
+router.post('/attachments/:id/open', async (req, res) => {
+  try {
+    const { id } = req.params;
+    const result = await pool.query(
+      `SELECT filename, content_type, content FROM article_data_mime_attachment WHERE id = $1`,
+      [id]
+    );
+    if (result.rows.length === 0) {
+      return res.status(404).json({ error: 'Allegato non trovato' });
+    }
+    const attachment = result.rows[0];
+
+    let contentBuffer;
+    if (attachment.content) {
+      if (Buffer.isBuffer(attachment.content)) {
+        const isRawBinary = attachment.content.length > 4 && (
+          (attachment.content[0] === 0x25 && attachment.content[1] === 0x50 && attachment.content[2] === 0x44 && attachment.content[3] === 0x46) ||
+          (attachment.content[0] === 0xFF && attachment.content[1] === 0xD8) ||
+          (attachment.content[0] === 0x89 && attachment.content[1] === 0x50) ||
+          (attachment.content[0] === 0x50 && attachment.content[1] === 0x4B)
+        );
+        if (isRawBinary) {
+          contentBuffer = attachment.content;
+        } else {
+          const str = attachment.content.toString('utf-8');
+          const cleaned = str.replace(/\s+/g, '');
+          if (cleaned.length > 0 && cleaned.length % 4 === 0 && /^[A-Za-z0-9+/]*={0,2}$/.test(cleaned)) {
+            try { contentBuffer = Buffer.from(cleaned, 'base64'); } catch (_) { contentBuffer = attachment.content; }
+          } else {
+            contentBuffer = attachment.content;
+          }
+        }
+      } else if (typeof attachment.content === 'string') {
+        const cleaned = attachment.content.replace(/\s+/g, '');
+        if (cleaned.length > 0 && cleaned.length % 4 === 0 && /^[A-Za-z0-9+/]*={0,2}$/.test(cleaned)) {
+          try { contentBuffer = Buffer.from(cleaned, 'base64'); } catch (_) { contentBuffer = Buffer.from(attachment.content, 'utf-8'); }
+        } else {
+          contentBuffer = Buffer.from(attachment.content, 'utf-8');
+        }
+      } else {
+        contentBuffer = Buffer.from(attachment.content);
+      }
+    } else {
+      contentBuffer = Buffer.alloc(0);
+    }
+
+    const fs = require('fs');
+    const path = require('path');
+    const os = require('os');
+    const { exec } = require('child_process');
+
+    const tempDir = path.join(os.tmpdir(), 'otrs_turbo_attachments');
+    if (!fs.existsSync(tempDir)) {
+      fs.mkdirSync(tempDir, { recursive: true });
+    }
+
+    const safeName = (attachment.filename || `allegato_${id}`).replace(/[^a-zA-Z0-9._-]/g, '_');
+    const filePath = path.join(tempDir, `${id}_${safeName}`);
+    fs.writeFileSync(filePath, contentBuffer);
+
+    let command = `"" "${filePath}"`;
+    if (process.platform === 'win32') {
+      command = `start "" "${filePath}"`;
+    } else if (process.platform === 'darwin') {
+      command = `open "${filePath}"`;
+    } else {
+      command = `xdg-open "${filePath}"`;
+    }
+
+    exec(command, (err) => {
+      if (err) {
+        console.error('Error opening file via OS default app:', err);
+        return res.status(500).json({ error: 'Impossibile aprire il file con l\'applicazione di sistema: ' + err.message });
+      }
+      res.json({ message: 'File aperto con l\'applicazione predefinita di sistema', filePath });
+    });
+  } catch (err) {
+    console.error('Errore apertura allegato:', err);
+    res.status(500).json({ error: err.message });
+  }
+});
+
 // POST /api/tickets/merge — Merge tickets (Issue #7)
 router.post('/merge', async (req, res) => {
   const { targetId, sourceIds } = req.body;

scratch/download_vendor.js

@@ -0,0 +1,52 @@
+const fs = require('fs');
+const path = require('path');
+const https = require('https');
+
+const vendorDir = path.join(__dirname, '..', 'public', 'vendor');
+if (!fs.existsSync(vendorDir)) {
+  fs.mkdirSync(vendorDir, { recursive: true });
+}
+
+const files = [
+  { url: 'https://cdn.jsdelivr.net/npm/quill@2.0.2/dist/quill.snow.css', dest: 'quill.snow.css' },
+  { url: 'https://cdn.jsdelivr.net/npm/quill@2.0.2/dist/quill.js', dest: 'quill.js' },
+  { url: 'https://cdn.jsdelivr.net/npm/chart.js', dest: 'chart.js' },
+  { url: 'https://cdnjs.cloudflare.com/ajax/libs/pdf.js/3.11.174/pdf.min.js', dest: 'pdf.min.js' },
+  { url: 'https://cdn.jsdelivr.net/npm/pdf-lib@1.17.1/dist/pdf-lib.min.js', dest: 'pdf-lib.min.js' }
+];
+
+function download(url, destPath) {
+  return new Promise((resolve, reject) => {
+    https.get(url, (res) => {
+      if (res.statusCode >= 300 && res.statusCode < 400 && res.headers.location) {
+        return download(res.headers.location, destPath).then(resolve).catch(reject);
+      }
+      if (res.statusCode !== 200) {
+        return reject(new Error(`Failed to download ${url}: status ${res.statusCode}`));
+      }
+      const file = fs.createWriteStream(destPath);
+      res.pipe(file);
+      file.on('finish', () => {
+        file.close(() => {
+          console.log(`Downloaded: ${path.basename(destPath)} (${fs.statSync(destPath).size} bytes)`);
+          resolve();
+        });
+      });
+    }).on('error', (err) => {
+      reject(err);
+    });
+  });
+}
+
+async function main() {
+  for (const f of files) {
+    const destPath = path.join(vendorDir, f.dest);
+    try {
+      await download(f.url, destPath);
+    } catch (err) {
+      console.error(`Error downloading ${f.dest}:`, err.message);
+    }
+  }
+}
+
+main();