feat: in caso di retrodatazione ora propone automaticamente una data successiva all'ora di creazione di cinque minuti.

activityDb.js

@@ -84,10 +84,15 @@ db.exec(`
     agent_id    INTEGER NOT NULL DEFAULT 1,
     name        TEXT NOT NULL,
     image_data  TEXT NOT NULL,
+    is_default  INTEGER NOT NULL DEFAULT 0,
     created_at  TEXT NOT NULL DEFAULT (strftime('%Y-%m-%dT%H:%M:%fZ', 'now'))
   )
 `);
 
+try {
+  db.exec(`ALTER TABLE user_signatures ADD COLUMN is_default INTEGER NOT NULL DEFAULT 0`);
+} catch (_) {}
+
 db.exec(`
   CREATE TABLE IF NOT EXISTS user_shapes (
     id           INTEGER PRIMARY KEY AUTOINCREMENT,

db.js

@@ -40,6 +40,10 @@ if (dbType === 'mysql' || dbType === 'mariadb') {
     // 2. ILIKE -> LIKE (MySQL LIKE is case-insensitive by default)
     translatedSql = translatedSql.replace(/\bILIKE\b/gi, 'LIKE');
 
+    // 2b. PostgreSQL regex ~* / ~ -> REGEXP
+    translatedSql = translatedSql.replace(/~\*/g, 'REGEXP');
+    translatedSql = translatedSql.replace(/~/g, 'REGEXP');
+
     // 3. PostgreSQL string concatenation '||' -> CONCAT(...) in ticket number generator
     translatedSql = translatedSql.replace(/md5\(random\(\)::text\s*\|\|\s*clock_timestamp\(\)::text\)/gi, 'MD5(CONCAT(RAND(), NOW()))');
 
@@ -182,13 +186,6 @@ if (dbType === 'mysql' || dbType === 'mariadb') {
     options: '-c timezone=UTC', // Ensure connection timezone is UTC
   });
 
-  // Ensure connection timezone is UTC via query fallback
-  pool.on('connect', (client) => {
-    client.query("SET TIME ZONE 'UTC'").catch(err => {
-      console.error('[DB] Errore nell\'impostazione della timezone UTC per Postgres:', err);
-    });
-  });
-
   pool.on('error', (err) => {
     console.error('Unexpected error on idle client', err);
   });

public/css/style.css

@@ -950,6 +950,7 @@ body {
   position: relative;
   overflow: visible !important;
 }
+
 .queue-tooltip {
   visibility: hidden;
   opacity: 0;
@@ -970,6 +971,7 @@ body {
   transition: opacity 0.05s ease, visibility 0.05s ease;
   pointer-events: none;
 }
+
 .queue-cell:hover .queue-tooltip {
   visibility: visible;
   opacity: 1;
@@ -1230,6 +1232,31 @@ body {
   color: var(--accent-primary-hover);
 }
 
+.batch-bar-left {
+  display: flex;
+  align-items: center;
+  gap: var(--space-sm);
+  flex-wrap: wrap;
+  flex: 1;
+  min-width: 280px;
+}
+
+.batch-bar-right {
+  display: flex;
+  flex-direction: column;
+  align-items: flex-end;
+  gap: 6px;
+  justify-content: center;
+}
+
+.batch-bar-right .btn svg {
+  transition: transform 0.15s ease;
+}
+
+.batch-bar-right .btn:not(:disabled):hover svg {
+  transform: scale(1.1);
+}
+
 /* ---- Pagination ---- */
 .pagination {
   display: flex;
@@ -2477,10 +2504,12 @@ body {
     box-shadow: 0 0 15px rgba(239, 68, 68, 0.4), inset 0 0 15px rgba(239, 68, 68, 0.2);
     border-color: rgba(239, 68, 68, 0.6);
   }
+
   50% {
     box-shadow: 0 0 30px rgba(239, 68, 68, 0.8), inset 0 0 30px rgba(239, 68, 68, 0.4);
     border-color: rgba(239, 68, 68, 1);
   }
+
   100% {
     box-shadow: 0 0 15px rgba(239, 68, 68, 0.4), inset 0 0 15px rgba(239, 68, 68, 0.2);
     border-color: rgba(239, 68, 68, 0.6);
@@ -2502,11 +2531,13 @@ body {
     box-shadow: 0 0 5px rgba(16, 112, 202, 0.4);
     border-color: rgba(16, 112, 202, 0.5);
   }
+
   50% {
     box-shadow: 0 0 15px rgba(16, 112, 202, 0.8), inset 0 0 5px rgba(16, 112, 202, 0.3);
     border-color: rgba(16, 112, 202, 0.9);
     background: rgba(16, 112, 202, 0.15);
   }
+
   100% {
     box-shadow: 0 0 5px rgba(16, 112, 202, 0.4);
     border-color: rgba(16, 112, 202, 0.5);
@@ -2548,11 +2579,13 @@ body {
     box-shadow: 0 0 5px rgba(239, 68, 68, 0.4);
     border-color: rgba(239, 68, 68, 0.6);
   }
+
   50% {
     box-shadow: 0 0 15px rgba(239, 68, 68, 0.8), inset 0 0 5px rgba(239, 68, 68, 0.3);
     border-color: rgba(239, 68, 68, 0.9);
     background: rgba(239, 68, 68, 0.15) !important;
   }
+
   100% {
     box-shadow: 0 0 5px rgba(239, 68, 68, 0.4);
     border-color: rgba(239, 68, 68, 0.6);
@@ -2571,11 +2604,13 @@ body {
 /* ---- Ticket Tab Bar System ---- */
 .tabs-bar {
   display: flex;
-  flex-wrap: wrap; /* Wraps to new line if too many tabs */
+  flex-wrap: wrap;
+  /* Wraps to new line if too many tabs */
   align-items: stretch;
   background: var(--bg-secondary);
   padding: 0;
 }
+
 .tab-item {
   display: inline-flex;
   align-items: center;
@@ -2584,7 +2619,8 @@ body {
   background: transparent;
   border: none;
   border-right: 1px solid var(--border-subtle);
-  border-radius: 0 !important; /* Square corners */
+  border-radius: 0 !important;
+  /* Square corners */
   font-size: 0.8rem;
   font-weight: 500;
   color: var(--text-secondary);
@@ -2593,15 +2629,19 @@ body {
   transition: all var(--transition-fast);
   margin: 0 !important;
 }
+
 .tab-item:hover {
   background: var(--bg-tertiary);
   color: var(--text-primary);
 }
+
 .tab-item.active {
-  background: var(--bg-primary); /* Blend with main content background */
+  background: var(--bg-primary);
+  /* Blend with main content background */
   color: var(--accent-primary);
   border-bottom: 2px solid var(--accent-primary);
 }
+
 .tab-item .tab-close {
   background: none;
   border: none;
@@ -2613,6 +2653,7 @@ body {
   opacity: 0.7;
   transition: all 0.15s;
 }
+
 .tab-item .tab-close:hover {
   opacity: 1;
   color: var(--error);
@@ -2622,14 +2663,17 @@ body {
 #view-container.ticket-view-active {
   padding: 0 !important;
 }
+
 #view-container.ticket-view-active .back-link {
   margin: var(--space-md) var(--space-xl) var(--space-xs);
   display: inline-flex;
 }
+
 #view-container.ticket-view-active .ticket-detail {
   border-radius: 0 !important;
   border: none !important;
 }
+
 #view-container.ticket-view-active .ticket-detail .card {
   border-radius: 0 !important;
   border-left: none !important;
@@ -2651,6 +2695,7 @@ body {
   gap: 2px;
   background: var(--bg-primary);
 }
+
 .multiselect-item {
   padding: 6px 10px;
   border-radius: var(--radius-sm);
@@ -2660,14 +2705,17 @@ body {
   transition: background-color 0.15s, color 0.15s;
   user-select: none;
 }
+
 .multiselect-item:hover {
-  background-color: var(--bg-hover, rgba(0,0,0,0.05));
+  background-color: var(--bg-hover, rgba(0, 0, 0, 0.05));
   color: var(--text-primary);
 }
+
 .multiselect-item.selected {
   background-color: var(--accent-primary);
   color: white;
 }
+
 .theme-dark .multiselect-item:hover,
 .theme-rosso .multiselect-item:hover,
 .theme-naturale .multiselect-item:hover,
@@ -2676,6 +2724,7 @@ body {
 .theme-fairytale .multiselect-item:hover {
   background-color: rgba(255, 255, 255, 0.08);
 }
+
 .line-config-row {
   display: flex;
   justify-content: space-between;
@@ -2686,14 +2735,17 @@ body {
   border-radius: var(--radius-md);
   transition: border-color var(--transition-fast);
 }
+
 .line-config-row:hover {
   border-color: var(--border-light);
 }
+
 .line-config-row .line-name {
   font-weight: 500;
   font-size: 0.9rem;
   color: var(--text-primary);
 }
+
 .line-config-row .line-actions {
   display: flex;
   gap: 6px;
@@ -2708,10 +2760,334 @@ body {
 .article-info-popover::before {
   content: '';
   position: absolute;
-  top: -25px;
+  top: -8px;
-  bottom: -25px;
+  bottom: 0;
-  left: -30px;
+  left: 0;
-  right: -80px;
+  right: 0;
   background: transparent;
   pointer-events: auto;
+}
+
+/* PDF.js Text Layer Styling per selezione testo pulita */
+.textLayer {
+  position: absolute;
+  text-align: initial;
+  left: 0;
+  top: 0;
+  right: 0;
+  bottom: 0;
+  overflow: hidden;
+  line-height: 1.0;
+  user-select: text;
+  -webkit-user-select: text;
+  -moz-user-select: text;
+}
+
+.textLayer span,
+.textLayer br {
+  color: transparent !important;
+  -webkit-text-fill-color: transparent !important;
+  position: absolute;
+  white-space: pre;
+  cursor: text;
+  transform-origin: 0% 0%;
+  border: none !important;
+  outline: none !important;
+  box-shadow: none !important;
+}
+
+.textLayer ::selection,
+.textLayer ::-moz-selection,
+.textLayer span::selection,
+.textLayer span::-moz-selection {
+  background: rgba(59, 130, 246, 0.35) !important;
+  color: transparent !important;
+  -webkit-text-fill-color: transparent !important;
+}
+
+/* ---- Linux Terminal Console ---- */
+.console-modal-overlay {
+  position: fixed;
+  top: 0;
+  left: 0;
+  right: 0;
+  bottom: 0;
+  background: rgba(0, 0, 0, 0.75);
+  backdrop-filter: blur(6px);
+  z-index: 9999;
+  display: flex;
+  align-items: center;
+  justify-content: center;
+  padding: var(--space-md);
+  animation: fadeIn 0.2s ease;
+}
+
+.console-window {
+  width: 900px;
+  max-width: 95vw;
+  height: 600px;
+  max-height: 85vh;
+  border-radius: 10px;
+  overflow: hidden;
+  box-shadow: 0 25px 50px -12px rgba(0, 0, 0, 0.7);
+  display: flex;
+  flex-direction: column;
+  border: 1px solid rgba(255, 255, 255, 0.15);
+  font-family: 'JetBrains Mono', 'Fira Code', 'Consolas', 'Courier New', monospace;
+  transition: all 0.2s ease;
+}
+
+.console-header {
+  height: 38px;
+  background: #1e1e2e;
+  border-bottom: 1px solid rgba(255, 255, 255, 0.08);
+  display: flex;
+  align-items: center;
+  justify-content: space-between;
+  padding: 0 16px;
+  user-select: none;
+}
+
+.console-window-buttons {
+  display: flex;
+  align-items: center;
+  gap: 8px;
+}
+
+.console-btn {
+  width: 12px;
+  height: 12px;
+  border-radius: 50%;
+  display: inline-block;
+  cursor: pointer;
+  transition: opacity 0.15s ease;
+}
+
+.console-btn:hover {
+  opacity: 0.8;
+}
+
+.console-btn.btn-close { background: #ff5f56; border: 1px solid #e0443e; }
+.console-btn.btn-minimize { background: #ffbd2e; border: 1px solid #dea123; }
+.console-btn.btn-maximize { background: #27c93f; border: 1px solid #1aab29; }
+
+.console-title {
+  font-size: 0.8rem;
+  color: #a6adc8;
+  font-weight: 600;
+}
+
+.console-badge {
+  font-size: 0.7rem;
+  background: rgba(255, 255, 255, 0.1);
+  padding: 2px 8px;
+  border-radius: 4px;
+  color: #cdd6f4;
+}
+
+.console-body {
+  flex: 1;
+  padding: 16px;
+  overflow-y: auto;
+  font-size: 0.88rem;
+  line-height: 1.45;
+  display: flex;
+  flex-direction: column;
+}
+
+/* Themes */
+.theme-dark .console-window { background: #0f1419; color: #e6edf3; }
+.theme-dark .console-prompt .user-part { color: #38bdf8; font-weight: bold; }
+.theme-dark .console-prompt .path-part { color: #818cf8; }
+.theme-dark .cmd-highlight { color: #38bdf8; font-weight: bold; }
+.theme-dark .cmd-executed { color: #f43f5e; font-weight: bold; }
+
+.theme-green .console-window { background: #051a05; color: #4ade80; }
+.theme-green .console-prompt .user-part { color: #22c55e; font-weight: bold; }
+.theme-green .console-prompt .path-part { color: #86efac; }
+.theme-green .cmd-highlight { color: #4ade80; font-weight: bold; }
+.theme-green .cmd-executed { color: #a7f3d0; font-weight: bold; }
+.theme-green .console-header { background: #082808; }
+
+.theme-amber .console-window { background: #1a1202; color: #fbbf24; }
+.theme-amber .console-prompt .user-part { color: #f59e0b; font-weight: bold; }
+.theme-amber .console-prompt .path-part { color: #fde68a; }
+.theme-amber .cmd-highlight { color: #fbbf24; font-weight: bold; }
+.theme-amber .cmd-executed { color: #fef08a; font-weight: bold; }
+.theme-amber .console-header { background: #2a1d04; }
+
+.theme-cyber .console-window { background: #0d0221; color: #00f5d4; }
+.theme-cyber .console-prompt .user-part { color: #7b2cbf; font-weight: bold; }
+.theme-cyber .console-prompt .path-part { color: #f72585; }
+.theme-cyber .cmd-highlight { color: #7209b7; font-weight: bold; }
+.theme-cyber .cmd-executed { color: #4cc9f0; font-weight: bold; }
+.theme-cyber .console-header { background: #19053d; }
+
+.console-banner {
+  font-size: 0.7rem;
+  line-height: 1.1;
+  color: var(--accent-primary);
+  margin-bottom: 12px;
+  font-weight: bold;
+}
+
+.console-welcome-text {
+  margin-bottom: 16px;
+  color: #94a3b8;
+  font-size: 0.85rem;
+}
+
+.console-line {
+  margin-bottom: 4px;
+}
+
+.console-output-line {
+  margin-bottom: 8px;
+  word-break: break-word;
+  white-space: pre-wrap;
+}
+
+.console-input-row {
+  display: flex;
+  align-items: center;
+  gap: 8px;
+  margin-top: 4px;
+}
+
+.console-input {
+  flex: 1;
+  background: transparent;
+  border: none;
+  outline: none;
+  color: inherit;
+  font-family: inherit;
+  font-size: 0.88rem;
+  padding: 0;
+  caret-color: var(--accent-primary);
+}
+
+.text-success { color: #22c55e; }
+.text-danger { color: #ef4444; }
+.text-warning { color: #f59e0b; }
+.text-info { color: #3b82f6; }
+.text-muted { color: #64748b; }
+.text-accent { color: #38bdf8; font-weight: bold; }
+
+.dir-item { color: #60a5fa; font-weight: bold; }
+.file-item { color: #e2e8f0; }
+
+.console-help-table {
+  display: flex;
+  flex-direction: column;
+  gap: 6px;
+  padding: 6px 0;
+}
+
+.console-help-table > div {
+  display: flex;
+  gap: 16px;
+}
+
+.cmd-name {
+  width: 220px;
+  flex-shrink: 0;
+  color: #38bdf8;
+  font-weight: bold;
+}
+
+.cmd-desc {
+  color: #94a3b8;
+}
+
+.neofetch-container {
+  display: flex;
+  gap: 24px;
+  align-items: flex-start;
+  padding: 8px 0;
+  flex-wrap: wrap;
+}
+
+.neofetch-logo {
+  color: #38bdf8;
+  font-size: 0.75rem;
+  line-height: 1.15;
+  font-weight: bold;
+  margin: 0;
+}
+
+.neofetch-info {
+  display: flex;
+  flex-direction: column;
+  gap: 3px;
+  font-size: 0.82rem;
+}
+
+.console-table {
+  width: 100%;
+  border-collapse: collapse;
+  font-size: 0.82rem;
+  margin: 8px 0;
+}
+
+.console-table th {
+  text-align: left;
+  border-bottom: 1px solid rgba(255, 255, 255, 0.2);
+  padding: 4px 8px;
+  color: #94a3b8;
+}
+
+.console-table td {
+  padding: 4px 8px;
+  border-bottom: 1px solid rgba(255, 255, 255, 0.05);
+}
+
+.badge-mini {
+  background: rgba(255, 255, 255, 0.1);
+  padding: 1px 6px;
+  border-radius: 3px;
+  font-size: 0.75rem;
+}
+
+.matrix-stream {
+  color: #22c55e;
+  font-size: 0.75rem;
+  line-height: 1.2;
+  margin: 0;
+  white-space: pre;
+}
+
+.sl-train-box {
+  color: #f59e0b;
+  font-size: 0.8rem;
+  line-height: 1.2;
+  margin: 0;
+  white-space: pre;
+}
+
+/* Ricerca Spudorata - Info Modal / Popover & Regex */
+#spudorata-info-btn:hover {
+  background: var(--accent-primary) !important;
+  color: #ffffff !important;
+  box-shadow: 0 0 10px var(--accent-primary-glow);
+  transform: scale(1.08);
+}
+
+.spudorata-rules-popover {
+  animation: popoverFadeIn 0.2s cubic-bezier(0.16, 1, 0.3, 1);
+}
+
+@keyframes popoverFadeIn {
+  from {
+    opacity: 0;
+    transform: translateY(-6px);
+  }
+  to {
+    opacity: 1;
+    transform: translateY(0);
+  }
+}
+
+#spudorata-regex-toggle:hover {
+  border-color: var(--accent-primary) !important;
+  background: var(--bg-card-hover) !important;
 }

public/index.html

@@ -11,7 +11,7 @@
   <link rel="preconnect" href="https://fonts.gstatic.com" crossorigin>
   <link href="https://fonts.googleapis.com/css2?family=Inter:wght@300;400;500;600;700;800&display=swap"
     rel="stylesheet">
-  <link href="https://cdn.jsdelivr.net/npm/quill@2.0.2/dist/quill.snow.css" rel="stylesheet">
+  <link href="/vendor/quill.snow.css" rel="stylesheet">
   <link rel="stylesheet" href="/css/style.css">
 </head>
 
@@ -112,6 +112,7 @@
           <span>Nuovo Ticket</span>
         </a>
       </li>
+      <!--
       <li>
         <a href="#/tickets/bulk" class="nav-link" data-view="bulk-tickets" id="nav-bulk-tickets">
           <svg class="nav-icon" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2">
@@ -123,6 +124,7 @@
           <span>Apertura Massiva</span>
         </a>
       </li>
+      -->
       <hr>
       <li>
         <a href="#/mail-management" class="nav-link" data-view="mail-management" id="nav-mail-management">
@@ -142,6 +144,15 @@
           <span>Configurazioni Utente</span>
         </a>
       </li>
+      <li>
+        <a href="#/shortcuts" class="nav-link" data-view="shortcuts" id="nav-shortcuts">
+          <svg class="nav-icon" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2">
+            <rect x="2" y="4" width="20" height="16" rx="2" />
+            <path d="M6 8h.01M10 8h.01M14 8h.01M18 8h.01M6 12h.01M10 12h.01M14 12h.01M18 12h.01M8 16h8" />
+          </svg>
+          <span>Shortcuts</span>
+        </a>
+      </li>
       <li>
         <a href="#/config-env" class="nav-link" data-view="config-env" id="nav-config-env">
           <svg class="nav-icon" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2">
@@ -171,15 +182,6 @@
           <span>Storico Attività Turbo</span>
         </a>
       </li>
-      <li>
-        <a href="#/shortcuts" class="nav-link" data-view="shortcuts" id="nav-shortcuts">
-          <svg class="nav-icon" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2">
-            <rect x="2" y="4" width="20" height="16" rx="2" />
-            <path d="M6 8h.01M10 8h.01M14 8h.01M18 8h.01M6 12h.01M10 12h.01M14 12h.01M18 12h.01M8 16h8" />
-          </svg>
-          <span>Shortcuts</span>
-        </a>
-      </li>
     </ul>
 
     <div class="sidebar-footer">
@@ -256,10 +258,10 @@
   <div class="toast-container" id="toast-container"></div>
 
   <!-- Scripts -->
-  <script src="https://cdn.jsdelivr.net/npm/quill@2.0.2/dist/quill.js"></script>
+  <script src="/vendor/quill.js"></script>
-  <script src="https://cdn.jsdelivr.net/npm/chart.js"></script>
+  <script src="/vendor/chart.js"></script>
-  <script src="https://cdnjs.cloudflare.com/ajax/libs/pdf.js/3.11.174/pdf.min.js"></script>
+  <script src="/vendor/pdf.min.js"></script>
-  <script src="https://cdn.jsdelivr.net/npm/pdf-lib@1.17.1/dist/pdf-lib.min.js"></script>
+  <script src="/vendor/pdf-lib.min.js"></script>
   <script src="/js/components/toast.js"></script>
   <script src="/js/components/filters.js"></script>
   <script src="/js/views/dashboard.js"></script>
@@ -277,6 +279,7 @@
   <script src="/js/views/envConfig.js"></script>
   <script src="/js/views/userConfig.js"></script>
   <script src="/js/views/noteTemporanee.js"></script>
+  <script src="/js/views/consoleView.js"></script>
   <script src="/js/app.js"></script>
 </body>
 

public/js/app.js

@@ -64,6 +64,12 @@ const App = {
       create_ticket_open: { ctrl: true, alt: true, shift: false, key: 'n', enabled: true },
       create_ticket_submit: { ctrl: true, alt: false, shift: false, key: 'Enter', enabled: true },
       quick_edit_save: { ctrl: true, alt: false, shift: false, key: 'Enter', enabled: true },
+      send_email_submit: { ctrl: true, alt: false, shift: false, key: 'Enter', enabled: true },
+      pdf_save_edited: { ctrl: true, alt: false, shift: false, key: 'Enter', enabled: true },
+      ricerca_spudorata_open: { ctrl: true, alt: false, shift: true, key: 'f', enabled: true },
+      ticket_list_open: { ctrl: true, alt: false, shift: true, key: 'Backspace', enabled: true },
+      open_terminal_console: { ctrl: true, alt: true, shift: false, key: 't', enabled: true },
+      add_ticket_tab: { ctrl: true, alt: true, shift: false, key: 's', enabled: true },
     };
     return defaults[id] || { ctrl: true, alt: false, shift: false, key: 'Enter', enabled: true };
   },
@@ -88,13 +94,15 @@ const App = {
     const isShift = sc.shift ? e.shiftKey : !e.shiftKey;
 
     let targetKey = sc.key.toLowerCase();
-    let pressedKey = e.key.toLowerCase();
+    let pressedKey = (e.key || '').toLowerCase();
+    let codeKey = (e.code || '').replace(/^Key/, '').toLowerCase();
 
-    if (targetKey === 'space' && (pressedKey === ' ' || pressedKey === 'space')) {
+    if (targetKey === 'space' && (pressedKey === ' ' || pressedKey === 'space' || codeKey === 'space')) {
       return isCtrlOrCmd && isAlt && isShift;
     }
 
-    return isCtrlOrCmd && isAlt && isShift && (pressedKey === targetKey);
+    const matchesKey = (pressedKey === targetKey) || (codeKey === targetKey);
+    return isCtrlOrCmd && isAlt && isShift && matchesKey;
   },
 
   formatShortcutLabel(sc) {
@@ -116,14 +124,36 @@ const App = {
     return text.replace(urlRegex, url => `<a href="${url}" target="_blank" rel="noopener noreferrer" style="color:var(--accent-primary); text-decoration:underline;">${url}</a>`);
   },
 
-  openTab(id, tn, title) {
+  openTab(id, tn, title, notify = false) {
     const exists = this.tabs.find(t => String(t.id) === String(id));
     if (!exists) {
       this.tabs.push({ id, tn, title });
       this.saveTabs();
+      if (notify && typeof Toast !== 'undefined') {
+        Toast.success(`Ticket #${tn || id} aggiunto alle schede!`);
+      }
+    } else {
+      if (notify && typeof Toast !== 'undefined') {
+        Toast.info(`Ticket #${tn || id} è già nelle schede`);
+      }
     }
   },
 
+  async assignAndOpenTab(id, tn, title) {
+    const activeAgentId = parseInt(localStorage.getItem('activeAgentId') || '1', 10);
+    try {
+      await this.api(`/api/tickets/${id}`, {
+        method: 'PATCH',
+        body: JSON.stringify({ user_id: activeAgentId }),
+      });
+      Toast.success('Ticket assegnato all\'agente attivo e aperto in scheda!');
+    } catch (err) {
+      console.error('Error assigning ticket:', err);
+      Toast.error('Errore durante l\'assegnazione del ticket: ' + err.message);
+    }
+    this.openTab(id, tn, title);
+  },
+
   addTabWithoutRedirect(id, tn, title) {
     const exists = this.tabs.find(t => String(t.id) === String(id));
     if (!exists) {
@@ -260,15 +290,81 @@ const App = {
       toggleClearBtn();
     }
 
-    // Global keyboard shortcuts (e.g. Crea Nuovo Ticket)
+    // Global keyboard shortcuts (e.g. Crea Nuovo Ticket, Ricerca Spudorata, Torna a Elenco Ticket)
     document.addEventListener('keydown', (e) => {
       if (this.isShortcutTriggered(e, 'create_ticket_open')) {
         if (window.location.hash !== '#/tickets/new') {
           e.preventDefault();
           window.location.hash = '#/tickets/new';
         }
+      } else if (this.isShortcutTriggered(e, 'ricerca_spudorata_open')) {
+        e.preventDefault();
+        if (!window.location.hash.startsWith('#/ricerca-spudorata')) {
+          window.location.hash = '#/ricerca-spudorata';
+        } else {
+          const searchInput = document.getElementById('spudorata-search-input');
+          if (searchInput) {
+            searchInput.focus();
+            searchInput.select();
+          }
+        }
+      } else if (this.isShortcutTriggered(e, 'ticket_list_open')) {
+        if (window.location.hash !== '#/tickets' && window.location.hash !== '') {
+          e.preventDefault();
+          window.location.hash = '#/tickets';
+        }
+      } else if (this.isShortcutTriggered(e, 'open_terminal_console')) {
+        e.preventDefault();
+        const consoleObj = window.ConsoleView || (typeof ConsoleView !== 'undefined' ? ConsoleView : null);
+        if (consoleObj) {
+          consoleObj.toggle();
+        }
+      } else if (this.isShortcutTriggered(e, 'add_ticket_tab')) {
+        e.preventDefault();
+        // 1. Check if in ticket detail
+        const detailTabBtn = document.querySelector('.ticket-header .open-tab-btn, .ticket-detail .open-tab-btn');
+        if (detailTabBtn) {
+          detailTabBtn.click();
+          return;
+        }
+
+        // 2. Check if multiple tickets selected in list
+        const selectedRows = document.querySelectorAll('.ticket-table tbody tr.selected, .results-table tbody tr.selected');
+        if (selectedRows.length > 0) {
+          let count = 0;
+          selectedRows.forEach(row => {
+            const tabBtn = row.querySelector('.open-tab-btn');
+            if (tabBtn) {
+              const id = tabBtn.dataset.id;
+              const tn = tabBtn.dataset.tn;
+              const title = tabBtn.dataset.title || '';
+              if (id) {
+                this.openTab(parseInt(id, 10), tn, title);
+                count++;
+              }
+            }
+          });
+          if (count > 0 && typeof Toast !== 'undefined') {
+            Toast.success(`${count} ticket aggiunti alle schede!`);
+          }
+          return;
+        }
+
+        // 3. Check hovered or focused row in any ticket table/list
+        const hoveredRow = document.querySelector('.ticket-table tbody tr:hover, .results-table tbody tr:hover, .ticket-table tbody tr:focus-within, .results-table tbody tr:focus-within');
+        if (hoveredRow) {
+          const tabBtn = hoveredRow.querySelector('.open-tab-btn');
+          if (tabBtn) {
+            tabBtn.click();
+            return;
+          }
+        }
+
+        if (typeof Toast !== 'undefined') {
+          Toast.info('Seleziona o apri un ticket per aggiungerlo in scheda');
+        }
       }
-    });
+    }, true);
 
     // Check DB connection
     this.checkConnection();

public/js/components/filters.js

@@ -215,7 +215,7 @@ const Filters = {
             <span style="font-size:0.6rem; color:var(--text-muted); margin-left:6px;">▼</span>
           </div>
           <div class="multiselect-popover" id="state-multiselect-popover" style="display:none; position:absolute; left:0; top:100%; width: 220px; background:var(--bg-card); border:1px solid var(--border-subtle); border-radius:var(--radius-sm); box-shadow:var(--shadow-md); z-index:1002; padding:var(--space-xs); margin-top:4px;">
-            <input type="text" class="form-input ms-search" placeholder="Cerca..." style="width:100%; padding:4px 8px; font-size:0.78rem; margin-bottom:6px; box-sizing:border-box;" autocomplete="off" />
+            <input type="text" id="state-ms-search-input" name="state_search" class="form-input ms-search" placeholder="Cerca..." style="width:100%; padding:4px 8px; font-size:0.78rem; margin-bottom:6px; box-sizing:border-box;" autocomplete="off" />
             <div class="ms-items-container" style="display:flex; flex-direction:column; gap:2px; padding-bottom:6px; border-bottom:1px solid var(--border-subtle);">
               ${(lookups.states || []).map(s => {
                 const selectedList = String(this.state.state_id || '').split(',').filter(Boolean);
@@ -243,7 +243,7 @@ const Filters = {
             <span style="font-size:0.6rem; color:var(--text-muted); margin-left:6px;">▼</span>
           </div>
           <div class="multiselect-popover" id="queue-multiselect-popover" style="display:none; position:absolute; left:0; top:100%; min-width: 480px; width: max-content; max-width: 85vw; background:var(--bg-card); border:1px solid var(--border-subtle); border-radius:var(--radius-sm); box-shadow:var(--shadow-md); z-index:1002; padding:var(--space-xs); margin-top:4px;">
-            <input type="text" class="form-input ms-search" placeholder="Cerca coda..." style="width:100%; padding:4px 8px; font-size:0.78rem; margin-bottom:6px; box-sizing:border-box;" autocomplete="off" />
+            <input type="text" id="queue-ms-search-input" name="queue_search" class="form-input ms-search" placeholder="Cerca coda..." style="width:100%; padding:4px 8px; font-size:0.78rem; margin-bottom:6px; box-sizing:border-box;" autocomplete="off" />
             <div class="ms-items-container" style="display:flex; flex-direction:column; gap:2px; max-height:300px; overflow-y:auto; padding-bottom:6px; border-bottom:1px solid var(--border-subtle);">
               ${(lookups.queues || []).map(q => {
                 const selectedList = String(this.state.queue_id || '').split(',').filter(Boolean);
@@ -271,7 +271,7 @@ const Filters = {
             <span style="font-size:0.6rem; color:var(--text-muted); margin-left:6px;">▼</span>
           </div>
           <div class="multiselect-popover" id="priority-multiselect-popover" style="display:none; position:absolute; left:0; top:100%; width: 200px; background:var(--bg-card); border:1px solid var(--border-subtle); border-radius:var(--radius-sm); box-shadow:var(--shadow-md); z-index:1002; padding:var(--space-xs); margin-top:4px;">
-            <input type="text" class="form-input ms-search" placeholder="Cerca priorità..." style="width:100%; padding:4px 8px; font-size:0.78rem; margin-bottom:6px; box-sizing:border-box;" autocomplete="off" />
+            <input type="text" id="priority-ms-search-input" name="priority_search" class="form-input ms-search" placeholder="Cerca priorità..." style="width:100%; padding:4px 8px; font-size:0.78rem; margin-bottom:6px; box-sizing:border-box;" autocomplete="off" />
             <div class="ms-items-container" style="display:flex; flex-direction:column; gap:2px; max-height:180px; overflow-y:auto; padding-bottom:6px; border-bottom:1px solid var(--border-subtle);">
               ${(lookups.priorities || []).map(p => {
                 const selectedList = String(this.state.priority_id || '').split(',').filter(Boolean);
@@ -299,7 +299,7 @@ const Filters = {
             <span style="font-size:0.6rem; color:var(--text-muted); margin-left:6px;">▼</span>
           </div>
           <div class="multiselect-popover" id="owner-multiselect-popover" style="display:none; position:absolute; left:0; top:100%; width: 240px; background:var(--bg-card); border:1px solid var(--border-subtle); border-radius:var(--radius-sm); box-shadow:var(--shadow-md); z-index:1002; padding:var(--space-xs); margin-top:4px;">
-            <input type="text" class="form-input ms-search" placeholder="Cerca owner..." style="width:100%; padding:4px 8px; font-size:0.78rem; margin-bottom:6px; box-sizing:border-box;" autocomplete="off" />
+            <input type="text" id="owner-ms-search-input" name="owner_search" class="form-input ms-search" placeholder="Cerca owner..." style="width:100%; padding:4px 8px; font-size:0.78rem; margin-bottom:6px; box-sizing:border-box;" autocomplete="off" />
             <div class="ms-items-container" style="display:flex; flex-direction:column; gap:2px; max-height:180px; overflow-y:auto; padding-bottom:6px; border-bottom:1px solid var(--border-subtle);">
               ${(lookups.users || []).map(u => {
                 const selectedList = String(this.state.user_id || '').split(',').filter(Boolean);
@@ -326,7 +326,7 @@ const Filters = {
             <span style="font-size:0.6rem; color:var(--text-muted); margin-left:6px;">▼</span>
           </div>
           <div class="multiselect-popover" id="customer-user-multiselect-popover" style="display:none; position:absolute; left:0; top:100%; width: 280px; background:var(--bg-card); border:1px solid var(--border-subtle); border-radius:var(--radius-sm); box-shadow:var(--shadow-md); z-index:1002; padding:var(--space-xs); margin-top:4px;">
-            <input type="text" id="customer-user-search-input" placeholder="Cerca utente..." style="width:100%; padding:6px 8px; font-size:0.8rem; background:var(--bg-tertiary); border:1px solid var(--border-subtle); border-radius:var(--radius-sm); margin-bottom:6px; box-sizing:border-box; color:var(--text-primary); font-family:inherit;" autocomplete="off" />
+            <input type="text" id="customer-user-search-input" name="customer_user_search" placeholder="Cerca utente..." style="width:100%; padding:6px 8px; font-size:0.8rem; background:var(--bg-tertiary); border:1px solid var(--border-subtle); border-radius:var(--radius-sm); margin-bottom:6px; box-sizing:border-box; color:var(--text-primary); font-family:inherit;" autocomplete="off" />
             <div id="customer-user-items-container" style="display:flex; flex-direction:column; gap:4px; max-height:220px; overflow-y:auto; padding-bottom:6px; border-bottom:1px solid var(--border-subtle);">
               <!-- Populated dynamically -->
             </div>

public/js/views/consoleView.js

@@ -0,0 +1,500 @@
+/**
+ * ConsoleView — Linux Terminal Simulation for OTRS Turbo
+ * Shortcut: Ctrl + Alt + T
+ */
+const ConsoleView = {
+  isOpen: false,
+  history: [],
+  historyIndex: -1,
+  currentTheme: 'dark', // dark, green, amber, cyber
+  activeAnimation: null,
+
+  toggle() {
+    if (this.isOpen) {
+      this.close();
+    } else {
+      this.open();
+    }
+  },
+
+  open() {
+    let modal = document.getElementById('linux-console-modal');
+    if (!modal) {
+      this.createModal();
+      modal = document.getElementById('linux-console-modal');
+    }
+    modal.style.display = 'flex';
+    this.isOpen = true;
+    const input = document.getElementById('console-input');
+    if (input) {
+      input.focus();
+    }
+  },
+
+  close() {
+    const modal = document.getElementById('linux-console-modal');
+    if (modal) {
+      modal.style.display = 'none';
+    }
+    this.stopAnimation();
+    this.isOpen = false;
+  },
+
+  createModal() {
+    const overlay = document.createElement('div');
+    overlay.id = 'linux-console-modal';
+    overlay.className = 'console-modal-overlay theme-dark';
+    overlay.innerHTML = `
+      <div class="console-window">
+        <div class="console-header">
+          <div class="console-window-buttons">
+            <span class="console-btn btn-close" id="console-btn-close" title="Chiudi (Esc)"></span>
+            <span class="console-btn btn-minimize" id="console-btn-min"></span>
+            <span class="console-btn btn-maximize" id="console-btn-max"></span>
+          </div>
+          <div class="console-title">otrs-turbo@linux-server:~</div>
+          <div class="console-header-right">
+            <span class="console-badge">BASH v5.2.15</span>
+          </div>
+        </div>
+        <div class="console-body" id="console-body">
+          <div class="console-welcome">
+            <pre class="console-banner">
+  ____ _____ ____  ____    _____ _   _ ____  ____   ___  
+ / ___|_   _|  _ \\/ ___|  |_   _| | | |  _ \\/ __ ) / _ \\ 
+| |     | | | |_) \\___ \\    | | | | | | |_) |  _ \\| | | |
+| |___  | | |  _ < ___) |   | | | |_| |  _ <| |_) | |_| |
+ \\____| |_| |_| \\_\\____/    |_|  \\___/|_| \\_\\____/ \\___/ 
+            </pre>
+            <div class="console-welcome-text">
+              Benvenuto nella console di simulazione Linux per <strong>OTRS Turbo</strong>.<br>
+              Digita <span class="cmd-highlight">help</span> per vedere l'elenco dei comandi disponibili.
+            </div>
+          </div>
+          <div id="console-output"></div>
+          <div class="console-input-row" id="console-input-row">
+            <span class="console-prompt"><span class="user-part">agent@otrs-turbo</span>:<span class="path-part">~</span>$</span>
+            <input type="text" id="console-input" class="console-input" autocomplete="off" spellcheck="false" autocorrect="off" autocapitalize="none" />
+          </div>
+        </div>
+      </div>
+    `;
+    document.body.appendChild(overlay);
+
+    // Event Bindings
+    overlay.querySelector('#console-btn-close').addEventListener('click', () => this.close());
+    overlay.addEventListener('click', (e) => {
+      if (e.target === overlay) this.close();
+      else {
+        const input = document.getElementById('console-input');
+        if (input && document.activeElement !== input) input.focus();
+      }
+    });
+
+    const input = overlay.querySelector('#console-input');
+    input.addEventListener('keydown', (e) => this.handleKeyDown(e));
+  },
+
+  stopAnimation() {
+    if (this.activeAnimation) {
+      clearInterval(this.activeAnimation);
+      this.activeAnimation = null;
+    }
+  },
+
+  handleKeyDown(e) {
+    if (e.key === 'Escape') {
+      e.preventDefault();
+      this.close();
+      return;
+    }
+
+    if (e.key === 'Enter') {
+      const input = e.target;
+      const cmdText = input.value.trim();
+      input.value = '';
+      if (cmdText) {
+        this.history.push(cmdText);
+        this.historyIndex = this.history.length;
+        this.executeCommand(cmdText);
+      } else {
+        this.printPrompt('');
+      }
+      return;
+    }
+
+    if (e.key === 'ArrowUp') {
+      e.preventDefault();
+      if (this.history.length > 0 && this.historyIndex > 0) {
+        this.historyIndex--;
+        e.target.value = this.history[this.historyIndex];
+      }
+      return;
+    }
+
+    if (e.key === 'ArrowDown') {
+      e.preventDefault();
+      if (this.historyIndex < this.history.length - 1) {
+        this.historyIndex++;
+        e.target.value = this.history[this.historyIndex];
+      } else {
+        this.historyIndex = this.history.length;
+        e.target.value = '';
+      }
+      return;
+    }
+
+    if (e.key === 'Tab') {
+      e.preventDefault();
+      this.autocomplete(e.target);
+      return;
+    }
+
+    if (e.ctrlKey && e.key.toLowerCase() === 'c') {
+      if (this.activeAnimation) {
+        e.preventDefault();
+        this.stopAnimation();
+        this.printOutput('<span class="text-warning">^C Animation interrupted</span>');
+        this.showInputRow();
+      }
+    }
+  },
+
+  autocomplete(inputEl) {
+    const val = inputEl.value.trim();
+    const commands = ['help', 'neofetch', 'otrsfetch', 'tickets', 'ls', 'cat', 'matrix', 'sl', 'sudo', 'whoami', 'theme', 'clear', 'history', 'exit'];
+    const matches = commands.filter(c => c.startsWith(val));
+    if (matches.length === 1) {
+      inputEl.value = matches[0] + ' ';
+    } else if (matches.length > 1) {
+      this.printOutput(`<span class="text-muted">${matches.join('   ')}</span>`);
+    }
+  },
+
+  printPrompt(cmdText) {
+    const outputDiv = document.getElementById('console-output');
+    const line = document.createElement('div');
+    line.className = 'console-line';
+    line.innerHTML = `<span class="console-prompt"><span class="user-part">agent@otrs-turbo</span>:<span class="path-part">~</span>$</span> <span class="cmd-executed">${App.escapeHtml(cmdText)}</span>`;
+    outputDiv.appendChild(line);
+    this.scrollToBottom();
+  },
+
+  printOutput(htmlContent) {
+    const outputDiv = document.getElementById('console-output');
+    const line = document.createElement('div');
+    line.className = 'console-output-line';
+    line.innerHTML = htmlContent;
+    outputDiv.appendChild(line);
+    this.scrollToBottom();
+  },
+
+  scrollToBottom() {
+    const body = document.getElementById('console-body');
+    if (body) {
+      body.scrollTop = body.scrollHeight;
+    }
+  },
+
+  showInputRow() {
+    const row = document.getElementById('console-input-row');
+    if (row) row.style.display = 'flex';
+    const input = document.getElementById('console-input');
+    if (input) input.focus();
+  },
+
+  hideInputRow() {
+    const row = document.getElementById('console-input-row');
+    if (row) row.style.display = 'none';
+  },
+
+  async executeCommand(rawCmd) {
+    this.stopAnimation();
+    this.printPrompt(rawCmd);
+    const parts = rawCmd.trim().split(/\s+/);
+    const mainCmd = parts[0].toLowerCase();
+    const args = parts.slice(1);
+
+    switch (mainCmd) {
+      case 'help':
+        this.cmdHelp();
+        break;
+      case 'clear':
+        document.getElementById('console-output').innerHTML = '';
+        break;
+      case 'whoami':
+        const agent = App.activeAgent || 'gabriele.cimaschi';
+        this.printOutput(`<span class="text-success">${App.escapeHtml(agent)}</span> (OTRS Turbo Operator)`);
+        break;
+      case 'sudo':
+        this.printOutput(`<span class="text-danger">agent is not in the sudoers file. This incident will be reported to OTRS Admins.</span>`);
+        break;
+      case 'ls':
+        this.cmdLs();
+        break;
+      case 'cat':
+        this.cmdCat(args[0]);
+        break;
+      case 'history':
+        this.cmdHistory();
+        break;
+      case 'neofetch':
+      case 'otrsfetch':
+        await this.cmdNeofetch();
+        break;
+      case 'tickets':
+        await this.cmdTickets();
+        break;
+      case 'theme':
+        this.cmdTheme(args[0]);
+        break;
+      case 'matrix':
+        this.cmdMatrix();
+        break;
+      case 'sl':
+        this.cmdSl();
+        break;
+      case 'exit':
+        this.close();
+        break;
+      default:
+        this.printOutput(`<span class="text-danger">bash: ${App.escapeHtml(mainCmd)}: command not found.</span> Digita <span class="cmd-highlight">help</span> per la lista dei comandi.`);
+        break;
+    }
+  },
+
+  cmdHelp() {
+    const helpHtml = `
+<div class="console-help-table">
+  <div><span class="cmd-name">help</span><span class="cmd-desc">Mostra questo messaggio di aiuto</span></div>
+  <div><span class="cmd-name">neofetch</span> / <span class="cmd-name">otrsfetch</span><span class="cmd-desc">Visualizza informazioni ed ASCII art di OTRS Turbo</span></div>
+  <div><span class="cmd-name">tickets</span><span class="cmd-desc">Elenca i ticket recenti ed i conteggi direttamente dal DB</span></div>
+  <div><span class="cmd-name">ls</span><span class="cmd-desc">Elenca i file della directory corrente</span></div>
+  <div><span class="cmd-name">cat &lt;file&gt;</span><span class="cmd-desc">Legge il contenuto di un file virtuale</span></div>
+  <div><span class="cmd-name">whoami</span><span class="cmd-desc">Mostra l'agente attualmente autenticato</span></div>
+  <div><span class="cmd-name">theme &lt;dark|green|amber|cyber&gt;</span><span class="cmd-desc">Cambia il tema cromatico del terminale</span></div>
+  <div><span class="cmd-name">matrix</span><span class="cmd-desc">Avvia l'animazione della pioggia digitale Matrix (Ctrl+C per uscire)</span></div>
+  <div><span class="cmd-name">sl</span><span class="cmd-desc">Fai passare la locomotiva a vapore ASCII nel terminale</span></div>
+  <div><span class="cmd-name">sudo &lt;comando&gt;</span><span class="cmd-desc">Esegue un comando con privilegi di amministratore</span></div>
+  <div><span class="cmd-name">history</span><span class="cmd-desc">Mostra lo storico dei comandi usati</span></div>
+  <div><span class="cmd-name">clear</span><span class="cmd-desc">Pulisce lo schermo della console</span></div>
+  <div><span class="cmd-name">exit</span><span class="cmd-desc">Chiude la finestra del terminale</span></div>
+</div>`;
+    this.printOutput(helpHtml);
+  },
+
+  cmdLs() {
+    this.printOutput(`
+<span class="dir-item">drwxr-xr-x  2 agent otrs  4096 Sep 16 15:00 .</span>
+<span class="dir-item">drwxr-xr-x 10 agent otrs  4096 Sep 16 15:00 ..</span>
+<span class="file-item">-rw-r--r--  1 agent otrs  2450 Sep 16 15:00 tickets.db</span>
+<span class="file-item">-rw-r--r--  1 agent otrs   777 Sep 16 15:00 motivational.txt</span>
+<span class="file-item">-rw-r--r--  1 agent otrs  1180 Sep 16 15:00 demotivational.txt</span>
+<span class="file-item">-rw-r--r--  1 agent otrs   512 Sep 16 15:00 secret.key</span>
+<span class="file-item">-rwxr-xr-x  1 agent otrs  8192 Sep 16 15:00 system.log</span>
+    `);
+  },
+
+  cmdCat(fileName) {
+    if (!fileName) {
+      this.printOutput('<span class="text-danger">cat: specifica un nome file. Es: cat motivational.txt</span>');
+      return;
+    }
+    const name = fileName.toLowerCase();
+    if (name === 'motivational.txt') {
+      const phrases = App.motivationalPhrases || [
+        "Ogni ticket chiuso è una vittoria verso la fine della giornata!",
+        "La velocità è la nostra virtù con OTRS Turbo!",
+        "Mantieni la calma ed applica le macro."
+      ];
+      const random = phrases[Math.floor(Math.random() * phrases.length)];
+      this.printOutput(`<span class="text-info">💡 ${App.escapeHtml(random)}</span>`);
+    } else if (name === 'demotivational.txt') {
+      const phrases = App.demotivationalPhrases || [
+        "Nessuna buona azione resta impunita: ogni ticket chiuso ne genera due nuovi.",
+        "Il weekend si avvicina, ma la coda di ticket non dorme mai.",
+        "Hai davvero controllato se il cavo di rete è collegato?"
+      ];
+      const random = phrases[Math.floor(Math.random() * phrases.length)];
+      this.printOutput(`<span class="text-warning">💀 ${App.escapeHtml(random)}</span>`);
+    } else if (name === 'secret.key') {
+      this.printOutput('<span class="text-danger">🔒 Access Denied: 0x8840192A (Encryption key locked by OTRS Turbo core)</span>');
+    } else if (name === 'tickets.db') {
+      this.printOutput('<span class="text-muted">SQLite/PG Binary format header. Usare il comando "tickets" per consultare i dati.</span>');
+    } else if (name === 'system.log') {
+      this.printOutput('<span class="text-muted">[INFO] 2026-09-16 15:10:00 - OTRS Turbo Engine v1.0 running cleanly.\n[INFO] LDAP auto-sync skipped (within 24h window).\n[OK] Database query latency &lt; 4ms.</span>');
+    } else {
+      this.printOutput(`<span class="text-danger">cat: ${App.escapeHtml(fileName)}: No such file or directory</span>`);
+    }
+  },
+
+  cmdHistory() {
+    if (this.history.length === 0) {
+      this.printOutput('<span class="text-muted">Nessun comando nello storico.</span>');
+      return;
+    }
+    const lines = this.history.map((c, i) => `  ${i + 1}  ${App.escapeHtml(c)}`).join('\n');
+    this.printOutput(`<pre class="text-muted">${lines}</pre>`);
+  },
+
+  async cmdNeofetch() {
+    let ticketStats = { total: 0, open: 0 };
+    try {
+      const data = await App.api('/api/tickets/stats');
+      if (data) {
+        ticketStats.total = data.total_tickets || data.total || 0;
+        ticketStats.open = data.open_tickets || data.open || 0;
+      }
+    } catch (e) {}
+
+    const agent = App.activeAgent || 'gabriele.cimaschi';
+    const html = `
+<div class="neofetch-container">
+  <pre class="neofetch-logo">
+      ██████╗ ████████╗██████╗  ██████╗ 
+     ██╔═══██╗╚══██╔══╝██╔══██╗██╔════╝ 
+     ██║   ██║   ██║   ██████╔╝╚█████╗  
+     ██║   ██║   ██║   ██╔══██╗ ╚═══██╗ 
+     ╚██████╔╝   ██║   ██║  ██║██████╔╝ 
+      ╚═════╝    ╚═╝   ╚═╝  ╚═╝╚═════╝  
+   ⚡  T  U  R  B  O    E  N  G  I  N  E
+  </pre>
+  <div class="neofetch-info">
+    <div><strong style="color:var(--accent-primary);">${App.escapeHtml(agent)}</strong>@<strong style="color:var(--accent-primary);">otrs-turbo</strong></div>
+    <div style="color:var(--border-subtle)">----------------------------------</div>
+    <div><strong>OS:</strong> OTRS Turbo Linux Web Console</div>
+    <div><strong>Host:</strong> Enterprise Ticket Engine 1.0</div>
+    <div><strong>Uptime:</strong> 17 hours, 42 mins</div>
+    <div><strong>Shell:</strong> OTRS-Bash 5.2</div>
+    <div><strong>Engine:</strong> Express / PG SQL Node.js 18.x</div>
+    <div><strong>Tickets In DB:</strong> ${ticketStats.total} total (${ticketStats.open} aperti)</div>
+    <div><strong>Theme:</strong> ${this.currentTheme}</div>
+    <div class="color-palette" style="margin-top:6px;">
+      <span style="background:#ef4444; display:inline-block; width:12px; height:12px; border-radius:2px; margin-right:3px;"></span>
+      <span style="background:#f59e0b; display:inline-block; width:12px; height:12px; border-radius:2px; margin-right:3px;"></span>
+      <span style="background:#10b981; display:inline-block; width:12px; height:12px; border-radius:2px; margin-right:3px;"></span>
+      <span style="background:#3b82f6; display:inline-block; width:12px; height:12px; border-radius:2px; margin-right:3px;"></span>
+      <span style="background:#8b5cf6; display:inline-block; width:12px; height:12px; border-radius:2px; margin-right:3px;"></span>
+      <span style="background:#ec4899; display:inline-block; width:12px; height:12px; border-radius:2px; margin-right:3px;"></span>
+    </div>
+  </div>
+</div>`;
+    this.printOutput(html);
+  },
+
+  async cmdTickets() {
+    this.printOutput('<span class="text-muted">Caricamento ultimi ticket dal database...</span>');
+    try {
+      const res = await App.api('/api/tickets?page=1&per_page=8');
+      const tickets = res.tickets || [];
+      if (tickets.length === 0) {
+        this.printOutput('<span class="text-warning">Nessun ticket trovato.</span>');
+        return;
+      }
+
+      let rows = `
+<table class="console-table">
+  <thead>
+    <tr>
+      <th>TN</th>
+      <th>Titolo</th>
+      <th>Stato</th>
+      <th>Coda</th>
+      <th>Cliente</th>
+    </tr>
+  </thead>
+  <tbody>
+      `;
+
+      tickets.forEach(t => {
+        rows += `
+    <tr>
+      <td class="text-accent">#${App.escapeHtml(t.tn)}</td>
+      <td>${App.escapeHtml((t.title || '').substring(0, 35))}</td>
+      <td><span class="badge-mini">${App.escapeHtml(t.state_name || '')}</span></td>
+      <td>${App.escapeHtml(t.queue_name || '')}</td>
+      <td>${App.escapeHtml(t.customer_first ? `${t.customer_first} ${t.customer_last}` : (t.customer_user_id || '—'))}</td>
+    </tr>`;
+      });
+
+      rows += `</tbody></table>`;
+      this.printOutput(rows);
+    } catch (err) {
+      this.printOutput(`<span class="text-danger">Errore recupero ticket: ${App.escapeHtml(err.message)}</span>`);
+    }
+  },
+
+  cmdTheme(themeName) {
+    const valid = ['dark', 'green', 'amber', 'cyber'];
+    if (!themeName || !valid.includes(themeName.toLowerCase())) {
+      this.printOutput('<span class="text-warning">Uso: theme &lt;dark|green|amber|cyber&gt;</span>');
+      return;
+    }
+    const t = themeName.toLowerCase();
+    const overlay = document.getElementById('linux-console-modal');
+    if (overlay) {
+      overlay.className = `console-modal-overlay theme-${t}`;
+    }
+    this.currentTheme = t;
+    this.printOutput(`<span class="text-success">Tema terminale cambiato in: <strong>${t}</strong></span>`);
+  },
+
+  cmdMatrix() {
+    this.printOutput('<span class="text-success">Inizializzazione matrice in corso... premi Esc o Ctrl+C per fermare.</span>');
+    this.hideInputRow();
+    const outputDiv = document.getElementById('console-output');
+    const matrixBox = document.createElement('pre');
+    matrixBox.className = 'matrix-stream';
+    outputDiv.appendChild(matrixBox);
+
+    const chars = '0123456789ABCDEFｦｱｳｴｵｶｷｹｺｻｼｽｾｿﾀﾂﾃﾅﾆﾇﾈﾊﾋﾎﾏﾐﾑﾒﾓﾔﾕﾗﾘﾜ';
+    const cols = 60;
+
+    this.activeAnimation = setInterval(() => {
+      let line = '';
+      for (let i = 0; i < cols; i++) {
+        const char = chars[Math.floor(Math.random() * chars.length)];
+        line += char + ' ';
+      }
+      matrixBox.textContent += line + '\n';
+      this.scrollToBottom();
+      if (matrixBox.textContent.length > 3000) {
+        matrixBox.textContent = matrixBox.textContent.substring(1500);
+      }
+    }, 80);
+  },
+
+  cmdSl() {
+    this.printOutput('<span class="text-warning">Choo Choo! Locomotiva in transito...</span>');
+    this.hideInputRow();
+    const outputDiv = document.getElementById('console-output');
+    const trainBox = document.createElement('pre');
+    trainBox.className = 'sl-train-box';
+    outputDiv.appendChild(trainBox);
+
+    const trainAscii = [
+      "      ====        ________                _____",
+      "  _D _|  |_______/        \\__I_I_____===__|__  |",
+      "   | (_)---  ___/  OTRS    \\_____/___======|___|",
+      "  /___/____/______TURBO________/________(O)___/",
+      "  $(O)(O)(O)                  (O)(O)(O)"
+    ];
+
+    let pos = 80;
+    this.activeAnimation = setInterval(() => {
+      pos -= 3;
+      if (pos < -60) {
+        this.stopAnimation();
+        this.showInputRow();
+        trainBox.remove();
+        this.printOutput('<span class="text-success">La locomotiva ha completato la corsa!</span>');
+        return;
+      }
+      const spaces = ' '.repeat(Math.max(0, pos));
+      trainBox.textContent = trainAscii.map(l => spaces + l).join('\n');
+      this.scrollToBottom();
+    }, 50);
+  }
+};
+
+window.ConsoleView = ConsoleView;

public/js/views/emailCompose.js

@@ -483,11 +483,12 @@ const EmailCompose = (() => {
       placeholder: 'Scrivi il testo della email...',
       modules: {
         toolbar: [
-          ['bold', 'italic', 'underline', 'strike'],
           [{ 'header': [1, 2, 3, false] }],
-          [{ 'list': 'ordered' }, { 'list': 'bullet' }],
+          ['bold', 'italic', 'underline', 'strike'],
-          ['link', 'image'],
           [{ 'color': [] }, { 'background': [] }],
+          [{ 'list': 'ordered' }, { 'list': 'bullet' }],
+          [{ 'align': [] }],
+          ['link', 'image', 'code-block'],
           ['clean']
         ],
       }
@@ -558,7 +559,22 @@ const EmailCompose = (() => {
     });
 
     // Send
-    document.getElementById('ec-send').addEventListener('click', () => sendEmail(toTagsCtrl, ccTagsCtrl, bccTagsCtrl));
+    const handleEmailSend = () => sendEmail(toTagsCtrl, ccTagsCtrl, bccTagsCtrl);
+    document.getElementById('ec-send').addEventListener('click', handleEmailSend);
+
+    // Keyboard shortcut handler for email compose modal
+    const handleEmailKeydown = (e) => {
+      if (!document.getElementById('email-compose-overlay')) {
+        document.removeEventListener('keydown', handleEmailKeydown, true);
+        return;
+      }
+      if (App.isShortcutTriggered(e, 'send_email_submit')) {
+        e.preventDefault();
+        e.stopPropagation();
+        handleEmailSend();
+      }
+    };
+    document.addEventListener('keydown', handleEmailKeydown, true);
   }
 
   function processFiles(files) {

public/js/views/noteTemporanee.js

@@ -155,10 +155,12 @@ const NoteTemporaneeView = {
         placeholder: 'Scrivi il contenuto dettagliato della nota temporanea...',
         modules: {
           toolbar: [
+            [{ 'header': [1, 2, 3, false] }],
             ['bold', 'italic', 'underline', 'strike'],
-            [{ 'list': 'ordered' }, { 'list': 'bullet' }],
             [{ 'color': [] }, { 'background': [] }],
-            ['link', 'image'],
+            [{ 'list': 'ordered' }, { 'list': 'bullet' }],
+            [{ 'align': [] }],
+            ['link', 'image', 'code-block'],
             ['clean']
           ],
           keyboard: {

public/js/views/ricercaSpudorata.js

@@ -4,6 +4,7 @@
  */
 const RicercaSpudorataView = {
   searchTerm: '',
+  isRegex: false,
   cachedTickets: null,
   currentPage: 1,
   perPage: 50,
@@ -29,6 +30,10 @@ const RicercaSpudorataView = {
 
     const urlParams = new URLSearchParams((window.location.hash.split('?')[1]) || '');
     const qParam = urlParams.get('q');
+    const regexParam = urlParams.get('regex');
+    if (regexParam !== null) {
+      this.isRegex = regexParam === '1' || regexParam === 'true';
+    }
 
     if (qParam && qParam !== this.searchTerm) {
       this.renderContainer(container);
@@ -49,17 +54,67 @@ const RicercaSpudorataView = {
 
     this.renderContainer(container);
     this.bindEvents();
+
+    setTimeout(() => {
+      const input = document.getElementById('spudorata-search-input');
+      if (input) {
+        input.focus();
+        input.select();
+      }
+    }, 50);
   },
 
   renderContainer(container) {
     container.innerHTML = `
       <!-- Hero Text Search Area -->
-      <div class="ricerca-spudorata-hero" style="background: var(--bg-card); border: 1px solid var(--border-subtle); border-radius: var(--radius-lg); padding: var(--space-lg); margin-bottom: var(--space-lg); box-shadow: var(--shadow-md);">
+      <div class="ricerca-spudorata-hero" style="background: var(--bg-card); border: 1px solid var(--border-subtle); border-radius: var(--radius-lg); padding: var(--space-lg); margin-bottom: var(--space-lg); box-shadow: var(--shadow-md); position: relative;">
         <div style="display:flex; align-items:center; justify-content:space-between; margin-bottom: var(--space-sm); flex-wrap:wrap; gap:10px;">
           <div style="display:flex; align-items:center; gap: 10px;">
             <div style="display:inline-flex; align-items:center; justify-content:center; width:36px; height:36px; background: linear-gradient(135deg, rgba(235, 114, 110, 0.2), rgba(160, 65, 71, 0.3)); border-radius: 50%; color: var(--accent-primary); font-size:1.2rem; font-weight:bold;">🚀</div>
             <div>
-              <h2 style="margin:0; font-size:1.2rem; font-weight:700; color:var(--text-primary);">Ricerca Testuale Spudorata</h2>
+              <div style="display:flex; align-items:center; gap: 8px;">
+                <h2 style="margin:0; font-size:1.2rem; font-weight:700; color:var(--text-primary);">Ricerca Testuale Spudorata</h2>
+                <div style="position: relative; display: inline-flex; align-items: center;">
+                  <button type="button" id="spudorata-info-btn" aria-label="Informazioni sulle regole avanzate e Regex" style="background: rgba(79, 70, 229, 0.1); border: 1px solid rgba(79, 70, 229, 0.25); border-radius: 50%; width: 22px; height: 22px; display: inline-flex; align-items: center; justify-content: center; cursor: pointer; color: var(--accent-primary); padding: 0; transition: all 0.2s ease;">
+                    <svg viewBox="0 0 24 24" width="14" height="14" fill="none" stroke="currentColor" stroke-width="2.5" stroke-linecap="round" stroke-linejoin="round">
+                      <circle cx="12" cy="12" r="10"></circle>
+                      <line x1="12" y1="16" x2="12" y2="12"></line>
+                      <line x1="12" y1="8" x2="12.01" y2="8"></line>
+                    </svg>
+                  </button>
+
+                  <!-- Modal / Popover indicazioni regole avanzate -->
+                  <div id="spudorata-info-modal" class="spudorata-rules-popover" style="display:none; position:absolute; top:calc(100% + 10px); left:0; width:460px; max-width:90vw; background:var(--bg-card); border:1px solid var(--border-light); border-radius:var(--radius-lg); box-shadow:0 12px 32px rgba(0,0,0,0.22); z-index:1100; padding:18px; font-size:0.85rem; color:var(--text-primary); backdrop-filter:blur(12px);">
+                    <div style="display:flex; align-items:center; justify-content:space-between; margin-bottom:12px; border-bottom:1px solid var(--border-subtle); padding-bottom:8px;">
+                      <div style="display:flex; align-items:center; gap:6px; font-weight:700; font-size:0.95rem; color:var(--accent-primary);">
+                        <span>💡</span>
+                        <span>Guida Ricerca & Regole Avanzate (Regex)</span>
+                      </div>
+                      <span style="font-size:0.75rem; color:var(--text-muted); background:var(--bg-tertiary); padding:2px 6px; border-radius:4px;">Regole avanzate</span>
+                    </div>
+
+                    <div style="line-height:1.45; color:var(--text-secondary); margin-bottom:12px;">
+                      Puoi cercare normalmente per parole chiave o attivare l'opzione <strong>Regex</strong> per ricerche con espressioni regolari (POSIX / JavaScript) sia sul database che sui filtri in cache.
+                    </div>
+
+                    <div style="background:var(--bg-tertiary); border:1px solid var(--border-subtle); border-radius:var(--radius-md); padding:10px 12px; margin-bottom:12px;">
+                      <div style="font-weight:600; color:var(--text-primary); margin-bottom:6px; font-size:0.82rem;">Esempi di espressioni regolari:</div>
+                      <ul style="margin:0; padding-left:18px; display:flex; flex-direction:column; gap:6px;">
+                        <li><code style="background:rgba(79,70,229,0.12); color:var(--accent-primary); padding:1px 5px; border-radius:3px; font-family:monospace;">vpn|firewall</code> — Trova ticket contenenti <em>vpn</em> <strong>oppure</strong> <em>firewall</em></li>
+                        <li><code style="background:rgba(79,70,229,0.12); color:var(--accent-primary); padding:1px 5px; border-radius:3px; font-family:monospace;">\b(errore|fatal)\b</code> — Trova parole esatte "errore" o "fatal"</li>
+                        <li><code style="background:rgba(79,70,229,0.12); color:var(--accent-primary); padding:1px 5px; border-radius:3px; font-family:monospace;">^INC-[0-9]+</code> — Ticket o codici che iniziano per "INC-" seguito da cifre</li>
+                        <li><code style="background:rgba(79,70,229,0.12); color:var(--accent-primary); padding:1px 5px; border-radius:3px; font-family:monospace;">host(name)?.*down</code> — Trova "host down" o "hostname down" anche con parole in mezzo</li>
+                        <li><code style="background:rgba(79,70,229,0.12); color:var(--accent-primary); padding:1px 5px; border-radius:3px; font-family:monospace;">\d{1,3}\.\d{1,3}\.\d{1,3}\.\d{1,3}</code> — Trova indirizzi IP nel corpo o nell'oggetto</li>
+                      </ul>
+                    </div>
+
+                    <div style="font-size:0.78rem; color:var(--text-tertiary); display:flex; flex-direction:column; gap:4px;">
+                      <div>⚡ <strong>Case-insensitive:</strong> Le ricerche con Regex non distinguono automaticamente tra maiuscole e minuscole.</div>
+                      <div>⚡ <strong>Cache locale:</strong> Anche il campo <em>"Cerca in Cache"</em> rispetta la modalità Regex o il formato <code>/pattern/</code>.</div>
+                    </div>
+                  </div>
+                </div>
+              </div>
               <p style="margin:2px 0 0 0; font-size:0.82rem; color:var(--text-secondary);">
                 Esegui la ricerca nel testo sui ticket. I filtri applicati successivamente operano <strong>istantaneamente in cache locale</strong> senza fare nuove richieste al server.
               </p>
@@ -70,11 +125,19 @@ const RicercaSpudorataView = {
 
         <div style="display:flex; align-items:center; gap: var(--space-sm); flex-wrap:wrap; margin-top: var(--space-md);">
           <div style="position:relative; flex:1; min-width:300px;">
-            <input type="text" id="spudorata-search-input" class="form-input" placeholder="Cerca nel testo (oggetto, corpo, numero ticket, cliente)..." value="${App.escapeHtml(this.searchTerm)}" style="width:100%; height:42px; font-size:0.95rem; padding-left:14px; padding-right:36px; border-radius:var(--radius-md);" />
+            <input type="text" id="spudorata-search-input" class="form-input" placeholder="${this.isRegex ? 'Cerca con espressione regolare (es. vpn|firewall, ^INC-\\d+)...' : 'Cerca nel testo (oggetto, corpo, numero ticket, cliente)...'}" value="${App.escapeHtml(this.searchTerm)}" style="width:100%; height:42px; font-size:0.95rem; padding-left:14px; padding-right:36px; border-radius:var(--radius-md);" />
             <button id="spudorata-input-clear" style="position:absolute; right:10px; top:50%; transform:translateY(-50%); background:none; border:none; color:var(--text-muted); cursor:pointer; display:${this.searchTerm ? 'flex' : 'none'}; align-items:center; justify-content:center;" title="Cancella testo">
               ✕
             </button>
           </div>
+
+          <!-- Toggle Regex -->
+          <label id="spudorata-regex-toggle" style="display:inline-flex; align-items:center; gap:6px; cursor:pointer; user-select:none; height:42px; padding:0 12px; background:var(--bg-secondary); border:1px solid ${this.isRegex ? 'var(--accent-primary)' : 'var(--border-light)'}; border-radius:var(--radius-md); font-size:0.85rem; font-weight:600; color:${this.isRegex ? 'var(--accent-primary)' : 'var(--text-secondary)'}; transition:all 0.15s ease;" title="Abilita ricerca tramite Regular Expression">
+            <input type="checkbox" id="spudorata-regex-checkbox" ${this.isRegex ? 'checked' : ''} style="cursor:pointer; accent-color:var(--accent-primary);" />
+            <span style="font-family:monospace; font-size:0.95rem; font-weight:700;">.*</span>
+            <span>Regex</span>
+          </label>
+
           <button class="btn btn-primary" id="spudorata-search-btn" style="height:42px; padding:0 var(--space-xl); font-size:0.9rem; font-weight:600; min-width:130px; display:flex; align-items:center; justify-content:center; gap:6px;">
             <svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" style="width:18px;height:18px;"><circle cx="11" cy="11" r="8"/><path d="M21 21l-4.35-4.35"/></svg>
             <span>Cerca</span>
@@ -88,53 +151,80 @@ const RicercaSpudorataView = {
       </div>
 
       <!-- Batch Actions Bar -->
-      <div class="batch-bar" id="batch-bar">
+      <div class="batch-bar" id="batch-bar" style="display: flex; justify-content: space-between; align-items: center; gap: var(--space-md); flex-wrap: wrap;">
-        <div style="display:flex; align-items:center; gap:var(--space-sm);">
+        <!-- Colonna Sinistra: Configurazioni e Filtri di Modifica -->
-          <span class="batch-count" id="batch-count">0 selezionati</span>
+        <div class="batch-bar-left" style="display: flex; align-items: center; gap: var(--space-sm); flex-wrap: wrap; flex: 1; min-width: 300px;">
-          <button class="btn btn-ghost btn-xs" id="batch-select-all">Seleziona visibili</button>
+          <span class="batch-count" id="batch-count" style="margin-right: 4px;">0 selezionati</span>
-          <button class="btn btn-ghost btn-xs" id="batch-copy-tns" style="margin-left: 8px;">Copia numeri</button>
-        </div>
-        <div class="filter-group">
-          <span class="filter-label">Stato</span>
-          <select class="filter-select" id="batch-state">
-            <option value="">—</option>
-            ${(App.lookups.states || []).map(s => `<option value="${s.id}">${s.name}</option>`).join('')}
-          </select>
-        </div>
-        <div class="filter-group" style="position:relative;">
-          <span class="filter-label">Coda</span>
-          <input type="text" class="form-input filter-select" id="batch-queue-search" placeholder="Cerca coda..." autocomplete="off" style="width:180px; padding: 4px 8px; font-family: inherit; font-size: 0.85rem;" />
-          <input type="hidden" id="batch-queue" />
-          <div id="batch-queue-suggestions" class="autocomplete-suggestions" style="display:none; top: 100%; left: 0; min-width: 480px; width: max-content; max-width: 85vw; z-index: 1001;"></div>
-        </div>
-        <div class="filter-group">
-          <span class="filter-label">Owner</span>
-          <select class="filter-select" id="batch-owner">
-            <option value="">—</option>
-            ${(App.lookups.users || []).map(u => `<option value="${u.id}">${u.first_name} ${u.last_name}</option>`).join('')}
-          </select>
-        </div>
-        <div class="filter-group">
-          <span class="filter-label">Responsabile</span>
-          <select class="filter-select" id="batch-responsible">
-            <option value="">—</option>
-            ${(App.lookups.users || []).map(u => `<option value="${u.id}">${u.first_name} ${u.last_name}</option>`).join('')}
-          </select>
-        </div>
-        ${(App.lookups.types || []).length > 0 ? `
           <div class="filter-group">
-            <span class="filter-label">Tipo</span>
+            <span class="filter-label">Stato</span>
-            <select class="filter-select" id="batch-type">
+            <select class="filter-select" id="batch-state">
               <option value="">—</option>
-              ${App.lookups.types.map(t => `<option value="${t.id}">${t.name}</option>`).join('')}
+              ${(App.lookups.states || []).map(s => `<option value="${s.id}">${s.name}</option>`).join('')}
             </select>
           </div>
-        ` : ''}
+          <div class="filter-group" style="position:relative;">
-        <button class="btn btn-primary btn-sm" id="batch-apply">Applica</button>
+            <span class="filter-label">Coda</span>
-        <button class="btn btn-primary btn-sm" id="batch-add-group" disabled style="background: var(--accent-primary); border-color: var(--accent-primary); margin-left: 8px;">Aggiungi a gruppo</button>
+            <input type="text" class="form-input filter-select" id="batch-queue-search" placeholder="Cerca coda..." autocomplete="off" style="width:180px; padding: 4px 8px; font-family: inherit; font-size: 0.85rem;" />
-        <button class="btn btn-primary btn-sm" id="batch-merge" disabled style="background: rgba(160, 65, 71, 0.32); border-color: var(--accent-primary); color: var(--text-primary); margin-left: 8px;">Unisci Selezionati</button>
+            <input type="hidden" id="batch-queue" />
-        <button class="btn btn-primary btn-sm" id="batch-open-tabs" disabled style="background: var(--accent-primary); border-color: var(--accent-primary); margin-left: 8px;">Apri ticket in schede</button>
+            <div id="batch-queue-suggestions" class="autocomplete-suggestions" style="display:none; top: 100%; left: 0; min-width: 480px; width: max-content; max-width: 85vw; z-index: 1001;"></div>
-        <button class="btn btn-ghost btn-xs" id="batch-cancel">Annulla</button>
+          </div>
+          <div class="filter-group">
+            <span class="filter-label">Owner</span>
+            <select class="filter-select" id="batch-owner">
+              <option value="">—</option>
+              ${(App.lookups.users || []).map(u => `<option value="${u.id}">${u.first_name} ${u.last_name}</option>`).join('')}
+            </select>
+          </div>
+          <div class="filter-group">
+            <span class="filter-label">Responsabile</span>
+            <select class="filter-select" id="batch-responsible">
+              <option value="">—</option>
+              ${(App.lookups.users || []).map(u => `<option value="${u.id}">${u.first_name} ${u.last_name}</option>`).join('')}
+            </select>
+          </div>
+          ${(App.lookups.types || []).length > 0 ? `
+            <div class="filter-group">
+              <span class="filter-label">Tipo</span>
+              <select class="filter-select" id="batch-type">
+                <option value="">—</option>
+                ${App.lookups.types.map(t => `<option value="${t.id}">${t.name}</option>`).join('')}
+              </select>
+            </div>
+          ` : ''}
+        </div>
+
+        <!-- Colonna Destra: Pulsanti delle Azioni -->
+        <div class="batch-bar-right" style="display: flex; flex-direction: column; align-items: flex-end; gap: 6px;">
+          <div style="display: flex; align-items: center; gap: 8px; flex-wrap: wrap; justify-content: flex-end;">
+            <button class="btn btn-primary btn-sm" id="batch-apply">Applica</button>
+            <button class="btn btn-primary btn-sm" id="batch-add-group" disabled title="Aggiungi a gruppo" style="background: var(--accent-primary); border-color: var(--accent-primary); height: 32px; width: 34px; padding: 0; display: inline-flex; align-items: center; justify-content: center;">
+              <svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" style="width: 16px; height: 16px;">
+                <path d="M17 21v-2a4 4 0 0 0-4-4H5a4 4 0 0 0-4 4v2"></path>
+                <circle cx="9" cy="7" r="4"></circle>
+                <path d="M23 21v-2a4 4 0 0 0-3-3.87"></path>
+                <path d="M16 3.13a4 4 0 0 1 0 7.75"></path>
+              </svg>
+            </button>
+            <button class="btn btn-primary btn-sm" id="batch-merge" disabled title="Unisci Selezionati" style="background: rgba(160, 65, 71, 0.32); border-color: var(--accent-primary); color: var(--text-primary); height: 32px; width: 34px; padding: 0; display: inline-flex; align-items: center; justify-content: center;">
+              <svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" style="width: 16px; height: 16px;">
+                <circle cx="18" cy="18" r="3"></circle>
+                <circle cx="6" cy="6" r="3"></circle>
+                <path d="M6 21V9a9 9 0 0 0 9 9"></path>
+              </svg>
+            </button>
+            <button class="btn btn-primary btn-sm" id="batch-open-tabs" disabled title="Apri ticket in schede" style="background: var(--accent-primary); border-color: var(--accent-primary); height: 32px; width: 34px; padding: 0; display: inline-flex; align-items: center; justify-content: center;">
+              <svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" style="width: 16px; height: 16px;">
+                <path d="M2 9a2 2 0 0 1 2-2h12a2 2 0 0 1 2 2v10a2 2 0 0 1-2 2H4a2 2 0 0 1-2-2V9z"></path>
+                <path d="M6 3h12a2 2 0 0 1 2 2v12"></path>
+              </svg>
+            </button>
+          </div>
+          <div style="display: flex; align-items: center; gap: 6px; justify-content: flex-end;">
+            <button class="btn btn-ghost btn-xs" id="batch-select-all">Seleziona visibili</button>
+            <button class="btn btn-ghost btn-xs" id="batch-copy-tns">Copia numeri</button>
+            <button class="btn btn-ghost btn-xs" id="batch-cancel" title="Annulla selezione">Annulla</button>
+          </div>
+        </div>
       </div>
 
       <!-- Filters Bar (Operates 100% Client-Side in Memory) -->
@@ -159,6 +249,15 @@ const RicercaSpudorataView = {
       return;
     }
 
+    if (this.isRegex) {
+      try {
+        new RegExp(query);
+      } catch (e) {
+        Toast.error('Espressione regolare non valida: ' + e.message);
+        return;
+      }
+    }
+
     this.searchTerm = query;
     this.isFetching = true;
 
@@ -167,13 +266,14 @@ const RicercaSpudorataView = {
       resultsArea.innerHTML = `
         <div class="loading-screen" style="padding: 60px 0;">
           <div class="spinner"></div>
-          <p>Ricerca testuale nel server in corso per "${App.escapeHtml(query)}"...</p>
+          <p>Ricerca testuale ${this.isRegex ? 'con Regex ' : ''}nel server in corso per "${App.escapeHtml(query)}"...</p>
         </div>
       `;
     }
 
     try {
-      const data = await App.api(`/api/tickets?search=${encodeURIComponent(query)}&per_page=2000`);
+      const regexParam = this.isRegex ? '&is_regex=1' : '';
+      const data = await App.api(`/api/tickets?search=${encodeURIComponent(query)}${regexParam}&per_page=2000`);
       this.cachedTickets = data.tickets || [];
       this.otrsBaseUrl = data.otrsBaseUrl || '';
       this.hasSearched = true;
@@ -181,7 +281,7 @@ const RicercaSpudorataView = {
       this.selectedIds.clear();
       this.selectedOrder = [];
 
-      Toast.success(`${this.cachedTickets.length} ticket caricati in cache locale per "${query}"`);
+      Toast.success(`${this.cachedTickets.length} ticket caricati in cache locale per "${query}"${this.isRegex ? ' (Regex)' : ''}`);
       this.renderContainer(document.getElementById('view-container'));
       this.bindEvents();
       this.renderLocalResults();
@@ -272,7 +372,7 @@ const RicercaSpudorataView = {
                           <span style="display:inline-flex; align-items:center; justify-content:center; width:16px; height:16px; background:#1070ca; color:#fff; border-radius:50%; font-size:10px; font-weight:800; font-family:sans-serif; vertical-align:middle; line-height:16px;">O</span>
                         </a>
                       ` : ''}
-                      <button class="open-tab-btn" data-id="${t.id}" data-tn="${t.tn}" data-title="${App.escapeHtml(t.title || '')}" onclick="App.openTab(${t.id}, '${t.tn}', this.dataset.title); event.stopPropagation();" title="Apri in scheda" style="display:inline-flex; align-items:center; justify-content:center; width:16px; height:16px; background:var(--accent-primary); color:#fff; border:none; border-radius:50%; font-size:10px; font-weight:800; font-family:sans-serif; margin-right:6px; cursor:pointer; line-height:16px;">+</button>
+                      <button class="open-tab-btn" data-id="${t.id}" data-tn="${t.tn}" data-title="${App.escapeHtml(t.title || '')}" onclick="App.openTab(${t.id}, '${t.tn}', this.dataset.title, true); event.stopPropagation();" title="Apri in scheda" style="display:inline-flex; align-items:center; justify-content:center; width:16px; height:16px; background:var(--accent-primary); color:#fff; border:none; border-radius:50%; font-size:10px; font-weight:800; font-family:sans-serif; margin-right:6px; cursor:pointer; line-height:16px;">+</button>
                       <a href="#/tickets/${t.id}" class="ticket-tn-link" onclick="event.stopPropagation()">${t.tn}</a>
                     </span>
                   </td>
@@ -326,8 +426,22 @@ const RicercaSpudorataView = {
     const s = Filters.state;
 
     if (s.sub_search) {
-      const q = String(s.sub_search).toLowerCase().trim();
+      const rawQ = String(s.sub_search).trim();
-      if (q) {
+      if (rawQ) {
+        let regexMatcher = null;
+        if (this.isRegex) {
+          try {
+            regexMatcher = new RegExp(rawQ, 'i');
+          } catch (e) {
+            // If invalid while typing, fallback or ignore
+          }
+        } else if (rawQ.startsWith('/') && rawQ.length > 2 && rawQ.endsWith('/')) {
+          try {
+            regexMatcher = new RegExp(rawQ.slice(1, -1), 'i');
+          } catch (e) {}
+        }
+
+        const qLower = rawQ.toLowerCase();
         list = list.filter(t => {
           const fields = [
             t.tn,
@@ -344,7 +458,10 @@ const RicercaSpudorataView = {
             t.customer_id,
             t.customer_user_id
           ];
-          return fields.some(f => f && String(f).toLowerCase().includes(q));
+          if (regexMatcher) {
+            return fields.some(f => f && regexMatcher.test(String(f)));
+          }
+          return fields.some(f => f && String(f).toLowerCase().includes(qLower));
         });
       }
     }
@@ -420,15 +537,32 @@ const RicercaSpudorataView = {
   },
 
   renderPagination(current, perPage, total, totalPages, isTop = false) {
+    const limitSelectHtml = `
+      <div style="display:inline-flex; align-items:center; gap:var(--space-xs); font-size:0.8rem; color:var(--text-secondary);">
+        <span>Righe:</span>
+        <select id="spudorata-per-page-select-${isTop ? 'top' : 'bottom'}" name="spudorata_per_page_${isTop ? 'top' : 'bottom'}" class="form-select spudorata-per-page-select" style="padding: 2px 24px 2px 6px; font-size: 0.75rem; height: 26px; min-width: 65px; margin: 0; background-position: right 6px center; border-color: var(--border-light);">
+          <option value="10" ${perPage === 10 ? 'selected' : ''}>10</option>
+          <option value="20" ${perPage === 20 ? 'selected' : ''}>20</option>
+          <option value="50" ${perPage === 50 ? 'selected' : ''}>50</option>
+          <option value="100" ${perPage === 100 ? 'selected' : ''}>100</option>
+          <option value="200" ${perPage === 200 ? 'selected' : ''}>200</option>
+          <option value="500" ${perPage === 500 ? 'selected' : ''}>500</option>
+        </select>
+      </div>
+    `;
+
     return `
       <div class="pagination" style="${isTop ? 'margin-bottom:var(--space-md);' : 'margin-top:var(--space-md);'} align-items:center; justify-content:space-between; display:flex;">
         <div class="pagination-info" style="font-size:0.82rem; color:var(--text-tertiary);">
-          Mostrati ${Math.min(total, (current - 1) * perPage + 1)}-${Math.min(total, current * perPage)} di ${total} ticket
+          Mostrati ${total > 0 ? Math.min(total, (current - 1) * perPage + 1) : 0}-${Math.min(total, current * perPage)} di ${total} ticket
         </div>
-        <div class="pagination-buttons" style="display:flex; gap:4px;">
+        <div class="pagination-controls" style="display:flex; align-items:center; gap:var(--space-sm);">
-          <button class="pagination-btn spudorata-page-btn" data-page="${Math.max(1, current - 1)}" ${current === 1 ? 'disabled' : ''}>&laquo;</button>
+          ${limitSelectHtml}
-          ${this.renderPageNumbers(current, totalPages)}
+          <div class="pagination-buttons" style="display:flex; gap:4px;">
-          <button class="pagination-btn spudorata-page-btn" data-page="${Math.min(totalPages, current + 1)}" ${current === totalPages ? 'disabled' : ''}>&raquo;</button>
+            <button class="pagination-btn spudorata-page-btn" data-page="${Math.max(1, current - 1)}" ${current === 1 ? 'disabled' : ''}>&laquo;</button>
+            ${this.renderPageNumbers(current, totalPages)}
+            <button class="pagination-btn spudorata-page-btn" data-page="${Math.min(totalPages, current + 1)}" ${current === totalPages ? 'disabled' : ''}>&raquo;</button>
+          </div>
         </div>
       </div>
     `;
@@ -477,6 +611,78 @@ const RicercaSpudorataView = {
       });
     }
 
+    const regexCheckbox = document.getElementById('spudorata-regex-checkbox');
+    if (regexCheckbox) {
+      regexCheckbox.addEventListener('change', () => {
+        this.isRegex = regexCheckbox.checked;
+        const toggleLabel = document.getElementById('spudorata-regex-toggle');
+        if (toggleLabel) {
+          toggleLabel.style.borderColor = this.isRegex ? 'var(--accent-primary)' : 'var(--border-light)';
+          toggleLabel.style.color = this.isRegex ? 'var(--accent-primary)' : 'var(--text-secondary)';
+        }
+        if (searchInput) {
+          searchInput.placeholder = this.isRegex 
+            ? 'Cerca con espressione regolare (es. vpn|firewall, ^INC-\\d+)...' 
+            : 'Cerca nel testo (oggetto, corpo, numero ticket, cliente)...';
+          searchInput.focus();
+        }
+        // If we already have cached tickets, update the local filtered view immediately
+        if (this.hasSearched && this.cachedTickets) {
+          this.currentPage = 1;
+          this.renderLocalResults();
+        }
+      });
+    }
+
+    // Info button & hover modal
+    const infoBtn = document.getElementById('spudorata-info-btn');
+    const infoModal = document.getElementById('spudorata-info-modal');
+    if (infoBtn && infoModal) {
+      let closeTimeout = null;
+
+      const openModal = () => {
+        if (closeTimeout) {
+          clearTimeout(closeTimeout);
+          closeTimeout = null;
+        }
+        infoModal.style.display = 'block';
+      };
+
+      const closeModalWithDelay = () => {
+        if (closeTimeout) clearTimeout(closeTimeout);
+        closeTimeout = setTimeout(() => {
+          infoModal.style.display = 'none';
+        }, 250);
+      };
+
+      infoBtn.addEventListener('mouseenter', openModal);
+      infoBtn.addEventListener('mouseleave', closeModalWithDelay);
+
+      infoModal.addEventListener('mouseenter', () => {
+        if (closeTimeout) {
+          clearTimeout(closeTimeout);
+          closeTimeout = null;
+        }
+      });
+      infoModal.addEventListener('mouseleave', closeModalWithDelay);
+
+      // Also toggle on click for touch/mobile devices or explicit clicks
+      infoBtn.addEventListener('click', (e) => {
+        e.stopPropagation();
+        if (infoModal.style.display === 'block') {
+          infoModal.style.display = 'none';
+        } else {
+          openModal();
+        }
+      });
+
+      document.addEventListener('click', (e) => {
+        if (!infoBtn.contains(e.target) && !infoModal.contains(e.target)) {
+          infoModal.style.display = 'none';
+        }
+      });
+    }
+
     if (resetCacheBtn) {
       resetCacheBtn.addEventListener('click', () => {
         this.invalidateCache();
@@ -575,6 +781,17 @@ const RicercaSpudorataView = {
       });
     });
 
+    document.querySelectorAll('.spudorata-per-page-select').forEach(sel => {
+      sel.addEventListener('change', (e) => {
+        const val = parseInt(e.target.value, 10);
+        if (!isNaN(val) && val > 0) {
+          this.perPage = val;
+          this.currentPage = 1;
+          this.renderLocalResults();
+        }
+      });
+    });
+
     document.querySelectorAll('.spudorata-page-btn').forEach(btn => {
       btn.addEventListener('click', () => {
         const page = parseInt(btn.dataset.page, 10);

public/js/views/shortcuts.js

@@ -65,6 +65,34 @@ const ShortcutsView = {
         context: 'Globale',
         defaultCombo: { ctrl: true, alt: true, shift: false, key: 'n', enabled: true }
       },
+      {
+        id: 'ricerca_spudorata_open',
+        name: 'Apri Ricerca Spudorata',
+        description: 'Naviga direttamente alla pagina di Ricerca Spudorata o mette a fuoco il campo di ricerca',
+        context: 'Globale',
+        defaultCombo: { ctrl: true, alt: false, shift: true, key: 'f', enabled: true }
+      },
+      {
+        id: 'ticket_list_open',
+        name: 'Torna a Elenco Ticket',
+        description: 'Naviga direttamente alla pagina principale dell\'elenco ticket',
+        context: 'Globale',
+        defaultCombo: { ctrl: true, alt: false, shift: true, key: 'Backspace', enabled: true }
+      },
+      {
+        id: 'open_terminal_console',
+        name: 'Apri Terminale Linux',
+        description: 'Apre la finestra di simulazione del terminale Linux in overlay',
+        context: 'Globale',
+        defaultCombo: { ctrl: true, alt: true, shift: false, key: 't', enabled: true }
+      },
+      {
+        id: 'add_ticket_tab',
+        name: 'Aggiungi Ticket in Scheda',
+        description: 'Aggiunge il ticket visualizzato (o selezionato nell\'elenco) alle schede aperte in alto',
+        context: 'Globale / Dettaglio / Elenco',
+        defaultCombo: { ctrl: true, alt: true, shift: false, key: 's', enabled: true }
+      },
       {
         id: 'create_ticket_submit',
         name: 'Invia Nuovo Ticket',
@@ -74,9 +102,23 @@ const ShortcutsView = {
       },
       {
         id: 'quick_edit_save',
-        name: 'Salva Modifica Rapida',
+        name: 'Salva Modifiche / Invia Nota',
-        description: 'Salva le modifiche apportate nei campi di Modifica Rapida',
+        description: 'Salva le modifiche apportate nei campi di Modifica Rapida o invia la nota interna nel dettaglio ticket',
-        context: 'Pagina Dettaglio Ticket (Modifica Rapida)',
+        context: 'Pagina Dettaglio Ticket',
+        defaultCombo: { ctrl: true, alt: false, shift: false, key: 'Enter', enabled: true }
+      },
+      {
+        id: 'send_email_submit',
+        name: 'Invia Email',
+        description: 'Invia l\'email quando la finestra di composizione email è aperta',
+        context: 'Modal Composizione Email',
+        defaultCombo: { ctrl: true, alt: false, shift: false, key: 'Enter', enabled: true }
+      },
+      {
+        id: 'pdf_save_edited',
+        name: 'Salva Immagine / Allegato / PDF Modificato',
+        description: 'Scarica l\'immagine o il PDF con le correzioni e annotazioni apportate',
+        context: 'Anteprima Allegato / PDF / Immagine',
         defaultCombo: { ctrl: true, alt: false, shift: false, key: 'Enter', enabled: true }
       }
     ];

public/js/views/ticketCreate.js

@@ -128,7 +128,7 @@ const TicketCreateView = {
           <div class="form-grid">
             <div class="form-group full-width">
               <label class="form-label">Titolo <span class="required">*</span></label>
-              <input type="text" class="form-input" id="create-title" placeholder="Descrizione breve del problema" autofocus />
+              <input type="text" class="form-input" id="create-title" placeholder="Descrizione breve del problema" />
             </div>
 
             <div class="form-group" style="position:relative;">
@@ -230,10 +230,12 @@ const TicketCreateView = {
           placeholder: 'Descrivi il problema in dettaglio...',
           modules: {
             toolbar: [
-              ['bold', 'italic', 'underline', 'strike'],
               [{ 'header': [1, 2, 3, false] }],
-              [{ 'list': 'ordered'}, { 'list': 'bullet' }],
+              ['bold', 'italic', 'underline', 'strike'],
-              ['link', 'image'],
+              [{ 'color': [] }, { 'background': [] }],
+              [{ 'list': 'ordered' }, { 'list': 'bullet' }],
+              [{ 'align': [] }],
+              ['link', 'image', 'code-block'],
               ['clean']
             ],
             keyboard: {
@@ -486,8 +488,6 @@ const TicketCreateView = {
         }
       });
       ownerSearchInput.addEventListener('focus', () => {
-        ownerSearchInput.value = '';
-        ownerIdInput.value = '';
         ownerSearchInput.dispatchEvent(new Event('input'));
       });
     }
@@ -542,8 +542,6 @@ const TicketCreateView = {
         }
       });
       responsibleSearchInput.addEventListener('focus', () => {
-        responsibleSearchInput.value = '';
-        responsibleIdInput.value = '';
         responsibleSearchInput.dispatchEvent(new Event('input'));
       });
     }
@@ -597,8 +595,6 @@ const TicketCreateView = {
         }
       });
       queueSearchInput.addEventListener('focus', () => {
-        queueSearchInput.value = '';
-        queueIdInput.value = '';
         queueSearchInput.dispatchEvent(new Event('input'));
       });
     }
@@ -619,6 +615,11 @@ const TicketCreateView = {
       }
     });
 
+    // Set focus on State dropdown (#create-state) on page load
+    setTimeout(() => {
+      document.getElementById('create-state')?.focus();
+    }, 50);
+
     submitBtn.addEventListener('click', async () => {
       const title = document.getElementById('create-title').value.trim();
       const queue_id = queueIdInput.value;
@@ -748,17 +749,21 @@ const TicketCreateView = {
       el.addEventListener('change', () => this.saveState());
     });
 
-    // Shortcut to submit ticket
+    // Shortcut to submit ticket (global keydown listener for ticket creation view)
-    const createFormEl = document.querySelector('.create-form');
+    const handleTicketCreateShortcut = (e) => {
-    if (createFormEl) {
+      // Check if we are still on ticket creation view
-      createFormEl.addEventListener('keydown', (e) => {
+      if (!document.getElementById('create-submit')) {
-        if (App.isShortcutTriggered(e, 'create_ticket_submit')) {
+        document.removeEventListener('keydown', handleTicketCreateShortcut, true);
-          e.preventDefault();
+        return;
-          if (submitBtn && !submitBtn.disabled) {
+      }
-            submitBtn.click();
+      if (App.isShortcutTriggered(e, 'create_ticket_submit')) {
-          }
+        e.preventDefault();
+        e.stopPropagation();
+        if (submitBtn && !submitBtn.disabled) {
+          submitBtn.click();
         }
-      });
+      }
-    }
+    };
+    document.addEventListener('keydown', handleTicketCreateShortcut, true);
   },
 };

public/js/views/ticketList.js

@@ -250,53 +250,81 @@ const TicketListView = {
 
     container.innerHTML = `
       <!-- Batch Actions Bar -->
-      <div class="batch-bar" id="batch-bar">
+      <!-- Batch Actions Bar -->
-        <div style="display:flex; align-items:center; gap:var(--space-sm);">
+      <div class="batch-bar" id="batch-bar" style="display: flex; justify-content: space-between; align-items: center; gap: var(--space-md); flex-wrap: wrap;">
-          <span class="batch-count" id="batch-count">0 selezionati</span>
+        <!-- Colonna Sinistra: Configurazioni e Filtri di Modifica -->
-          <button class="btn btn-ghost btn-xs" id="batch-select-all">Seleziona visibili</button>
+        <div class="batch-bar-left" style="display: flex; align-items: center; gap: var(--space-sm); flex-wrap: wrap; flex: 1; min-width: 300px;">
-          <button class="btn btn-ghost btn-xs" id="batch-copy-tns" style="margin-left: 8px;">Copia numeri</button>
+          <span class="batch-count" id="batch-count" style="margin-right: 4px;">0 selezionati</span>
-        </div>
-        <div class="filter-group">
-          <span class="filter-label">Stato</span>
-          <select class="filter-select" id="batch-state">
-            <option value="">—</option>
-            ${(App.lookups.states || []).map(s => `<option value="${s.id}">${s.name}</option>`).join('')}
-          </select>
-        </div>
-        <div class="filter-group" style="position:relative;">
-          <span class="filter-label">Coda</span>
-          <input type="text" class="form-input filter-select" id="batch-queue-search" placeholder="Cerca coda..." autocomplete="off" style="width:180px; padding: 4px 8px; font-family: inherit; font-size: 0.85rem;" />
-          <input type="hidden" id="batch-queue" />
-          <div id="batch-queue-suggestions" class="autocomplete-suggestions" style="display:none; top: 100%; left: 0; min-width: 480px; width: max-content; max-width: 85vw; z-index: 1001;"></div>
-        </div>
-        <div class="filter-group">
-          <span class="filter-label">Owner</span>
-          <select class="filter-select" id="batch-owner">
-            <option value="">—</option>
-            ${(App.lookups.users || []).map(u => `<option value="${u.id}">${u.first_name} ${u.last_name}</option>`).join('')}
-          </select>
-        </div>
-        <div class="filter-group">
-          <span class="filter-label">Responsabile</span>
-          <select class="filter-select" id="batch-responsible">
-            <option value="">—</option>
-            ${(App.lookups.users || []).map(u => `<option value="${u.id}">${u.first_name} ${u.last_name}</option>`).join('')}
-          </select>
-        </div>
-        ${(App.lookups.types || []).length > 0 ? `
           <div class="filter-group">
-            <span class="filter-label">Tipo</span>
+            <span class="filter-label">Stato</span>
-            <select class="filter-select" id="batch-type">
+            <select class="filter-select" id="batch-state">
               <option value="">—</option>
-              ${App.lookups.types.map(t => `<option value="${t.id}">${t.name}</option>`).join('')}
+              ${(App.lookups.states || []).map(s => `<option value="${s.id}">${s.name}</option>`).join('')}
             </select>
           </div>
-        ` : ''}
+          <div class="filter-group" style="position:relative;">
-        <button class="btn btn-primary btn-sm" id="batch-apply">Applica</button>
+            <span class="filter-label">Coda</span>
-        <button class="btn btn-primary btn-sm" id="batch-add-group" disabled style="background: var(--accent-primary); border-color: var(--accent-primary); margin-left: 8px;">Aggiungi a gruppo</button>
+            <input type="text" class="form-input filter-select" id="batch-queue-search" placeholder="Cerca coda..." autocomplete="off" style="width:180px; padding: 4px 8px; font-family: inherit; font-size: 0.85rem;" />
-        <button class="btn btn-primary btn-sm" id="batch-merge" disabled style="background: rgba(160, 65, 71, 0.32); border-color: var(--accent-primary); color: var(--text-primary); margin-left: 8px;">Unisci Selezionati</button>
+            <input type="hidden" id="batch-queue" />
-        <button class="btn btn-primary btn-sm" id="batch-open-tabs" disabled style="background: var(--accent-primary); border-color: var(--accent-primary); margin-left: 8px;">Apri ticket in schede</button>
+            <div id="batch-queue-suggestions" class="autocomplete-suggestions" style="display:none; top: 100%; left: 0; min-width: 480px; width: max-content; max-width: 85vw; z-index: 1001;"></div>
-        <button class="btn btn-ghost btn-xs" id="batch-cancel">Annulla</button>
+          </div>
+          <div class="filter-group">
+            <span class="filter-label">Owner</span>
+            <select class="filter-select" id="batch-owner">
+              <option value="">—</option>
+              ${(App.lookups.users || []).map(u => `<option value="${u.id}">${u.first_name} ${u.last_name}</option>`).join('')}
+            </select>
+          </div>
+          <div class="filter-group">
+            <span class="filter-label">Responsabile</span>
+            <select class="filter-select" id="batch-responsible">
+              <option value="">—</option>
+              ${(App.lookups.users || []).map(u => `<option value="${u.id}">${u.first_name} ${u.last_name}</option>`).join('')}
+            </select>
+          </div>
+          ${(App.lookups.types || []).length > 0 ? `
+            <div class="filter-group">
+              <span class="filter-label">Tipo</span>
+              <select class="filter-select" id="batch-type">
+                <option value="">—</option>
+                ${App.lookups.types.map(t => `<option value="${t.id}">${t.name}</option>`).join('')}
+              </select>
+            </div>
+          ` : ''}
+        </div>
+
+        <!-- Colonna Destra: Pulsanti delle Azioni -->
+        <div class="batch-bar-right" style="display: flex; flex-direction: column; align-items: flex-end; gap: 6px;">
+          <div style="display: flex; align-items: center; gap: 8px; flex-wrap: wrap; justify-content: flex-end;">
+            <button class="btn btn-primary btn-sm" id="batch-apply">Applica</button>
+            <button class="btn btn-primary btn-sm" id="batch-add-group" disabled title="Aggiungi a gruppo" style="background: var(--accent-primary); border-color: var(--accent-primary); height: 32px; width: 34px; padding: 0; display: inline-flex; align-items: center; justify-content: center;">
+              <svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" style="width: 16px; height: 16px;">
+                <path d="M17 21v-2a4 4 0 0 0-4-4H5a4 4 0 0 0-4 4v2"></path>
+                <circle cx="9" cy="7" r="4"></circle>
+                <path d="M23 21v-2a4 4 0 0 0-3-3.87"></path>
+                <path d="M16 3.13a4 4 0 0 1 0 7.75"></path>
+              </svg>
+            </button>
+            <button class="btn btn-primary btn-sm" id="batch-merge" disabled title="Unisci Selezionati" style="background: rgba(160, 65, 71, 0.32); border-color: var(--accent-primary); color: var(--text-primary); height: 32px; width: 34px; padding: 0; display: inline-flex; align-items: center; justify-content: center;">
+              <svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" style="width: 16px; height: 16px;">
+                <circle cx="18" cy="18" r="3"></circle>
+                <circle cx="6" cy="6" r="3"></circle>
+                <path d="M6 21V9a9 9 0 0 0 9 9"></path>
+              </svg>
+            </button>
+            <button class="btn btn-primary btn-sm" id="batch-open-tabs" disabled title="Apri ticket in schede" style="background: var(--accent-primary); border-color: var(--accent-primary); height: 32px; width: 34px; padding: 0; display: inline-flex; align-items: center; justify-content: center;">
+              <svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" style="width: 16px; height: 16px;">
+                <path d="M2 9a2 2 0 0 1 2-2h12a2 2 0 0 1 2 2v10a2 2 0 0 1-2 2H4a2 2 0 0 1-2-2V9z"></path>
+                <path d="M6 3h12a2 2 0 0 1 2 2v12"></path>
+              </svg>
+            </button>
+          </div>
+          <div style="display: flex; align-items: center; gap: 6px; justify-content: flex-end;">
+            <button class="btn btn-ghost btn-xs" id="batch-select-all">Seleziona visibili</button>
+            <button class="btn btn-ghost btn-xs" id="batch-copy-tns">Copia numeri</button>
+            <button class="btn btn-ghost btn-xs" id="batch-cancel" title="Annulla selezione">Annulla</button>
+          </div>
+        </div>
       </div>
 
       ${Filters.renderBar(App.lookups)}
@@ -333,7 +361,7 @@ const TicketListView = {
                           <span style="display:inline-flex; align-items:center; justify-content:center; width:16px; height:16px; background:#1070ca; color:#fff; border-radius:50%; font-size:10px; font-weight:800; font-family:sans-serif; vertical-align:middle; line-height:16px;">O</span>
                         </a>
                       ` : ''}
-                      <button class="open-tab-btn" data-id="${t.id}" data-tn="${t.tn}" data-title="${App.escapeHtml(t.title || '')}" onclick="App.openTab(${t.id}, '${t.tn}', this.dataset.title); event.stopPropagation();" title="Apri in scheda" style="display:inline-flex; align-items:center; justify-content:center; width:16px; height:16px; background:var(--accent-primary); color:#fff; border:none; border-radius:50%; font-size:10px; font-weight:800; font-family:sans-serif; margin-right:6px; cursor:pointer; line-height:16px;">+</button>
+                      <button class="open-tab-btn" data-id="${t.id}" data-tn="${t.tn}" data-title="${App.escapeHtml(t.title || '')}" onclick="App.openTab(${t.id}, '${t.tn}', this.dataset.title, true); event.stopPropagation();" title="Apri in scheda" style="display:inline-flex; align-items:center; justify-content:center; width:16px; height:16px; background:var(--accent-primary); color:#fff; border:none; border-radius:50%; font-size:10px; font-weight:800; font-family:sans-serif; margin-right:6px; cursor:pointer; line-height:16px;">+</button>
                       <a href="#/tickets/${t.id}" class="ticket-tn-link" onclick="event.stopPropagation()">${t.tn}</a>
                     </span>
                   </td>
@@ -371,7 +399,7 @@ const TicketListView = {
     const limitSelectHtml = `
       <div style="display:inline-flex; align-items:center; gap:var(--space-xs); font-size:0.8rem; color:var(--text-secondary); margin-right:var(--space-md);">
         <span>Righe:</span>
-        <select class="form-select ticket-per-page-select" style="padding: 2px 24px 2px 6px; font-size: 0.75rem; height: 26px; min-width: 65px; margin: 0; background-position: right 6px center; border-color: var(--border-light);">
+        <select id="ticket-per-page-select-${isTop ? 'top' : 'bottom'}" name="per_page_${isTop ? 'top' : 'bottom'}" class="form-select ticket-per-page-select" style="padding: 2px 24px 2px 6px; font-size: 0.75rem; height: 26px; min-width: 65px; margin: 0; background-position: right 6px center; border-color: var(--border-light);">
           <option value="10" ${per_page === 10 ? 'selected' : ''}>10</option>
           <option value="20" ${per_page === 20 ? 'selected' : ''}>20</option>
           <option value="50" ${per_page === 50 ? 'selected' : ''}>50</option>

public/js/views/timeAccounting.js

@@ -9,7 +9,42 @@ const TimeAccountingView = {
   selectedDate: null,
   selectedArticleId: null,
   summaryData: null,
+  viewMode: 'list', // 'list' | 'calendar'
+  showAllTime: false,
   showNonWorkingDays: localStorage.getItem('otrs_ta_show_non_working_days') !== 'false',
+  groupByTicket: localStorage.getItem('otrs_ta_group_by_ticket') !== 'false',
+
+  groupArticles(articles) {
+    if (!articles || articles.length === 0) return [];
+    if (!this.groupByTicket) {
+      return articles.map(a => ({ type: 'single', article: a }));
+    }
+
+    const groups = [];
+    let currentGroup = null;
+
+    for (const a of articles) {
+      const ticketId = a.ticket_id;
+      if (currentGroup && currentGroup.ticket_id === ticketId) {
+        currentGroup.articles.push(a);
+      } else {
+        if (currentGroup) {
+          groups.push(currentGroup);
+        }
+        currentGroup = {
+          type: 'group',
+          ticket_id: ticketId,
+          ticket_tn: a.ticket_tn,
+          ticket_title: a.ticket_title,
+          articles: [a]
+        };
+      }
+    }
+    if (currentGroup) {
+      groups.push(currentGroup);
+    }
+    return groups;
+  },
 
   formatLocalISO(d) {
     if (!d) return '';
@@ -45,6 +80,11 @@ const TimeAccountingView = {
       agent_id: this.selectedAgentId,
       date: this.selectedDate,
     });
+    if (this.showAllTime) {
+      params.set('range', 'all');
+    } else if (this.viewMode === 'calendar') {
+      params.set('range', 'month');
+    }
 
     let data = await App.api(`/api/tickets/time-accounting/summary?${params}`);
 
@@ -73,9 +113,14 @@ const TimeAccountingView = {
       this.selectedArticleId = articles.length > 0 ? articles[0].article_id : null;
     }
 
+    const currentScrollX = window.scrollX;
+    const currentScrollY = window.scrollY;
+
     container.innerHTML = this.buildHtml(data);
     this.bindEvents();
 
+    window.scrollTo(currentScrollX, currentScrollY);
+
     // Smooth scroll active day pill into center view
     setTimeout(() => {
       const activePill = container.querySelector('.ta-day-pill.active');
@@ -132,10 +177,13 @@ const TimeAccountingView = {
     return `
       <div class="view-header" style="padding:var(--space-md) var(--space-xl); display:flex; align-items:center; justify-content:space-between; flex-wrap:wrap; gap:var(--space-sm); border-bottom:1px solid var(--border-subtle);">
         <div style="display:flex; align-items:center; gap:var(--space-sm);">
-          <svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" style="width:20px; height:20px; color:var(--accent-primary);">
+          <button id="ta-toggle-view-mode" class="btn btn-ghost btn-sm" style="padding:4px 8px; display:inline-flex; align-items:center; justify-content:center; border-radius:6px; background:var(--bg-tertiary); color:var(--accent-primary); border:1px solid var(--border-subtle); cursor:pointer;" title="${this.viewMode === 'list' ? 'Passa alla vista Calendario Mese' : 'Passa alla vista Dettaglio Elenco'}">
-            <circle cx="12" cy="12" r="10" />
+            <svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" style="width:20px; height:20px;">
-            <polyline points="12 6 12 12 16 14" />
+              ${this.viewMode === 'calendar' 
-          </svg>
+                ? '<rect x="3" y="3" width="7" height="7"/><rect x="14" y="3" width="7" height="7"/><rect x="14" y="14" width="7" height="7"/><rect x="3" y="14" width="7" height="7"/>' 
+                : '<rect x="3" y="4" width="18" height="18" rx="2" ry="2"/><line x1="16" y1="2" x2="16" y2="6"/><line x1="8" y1="2" x2="8" y2="6"/><line x1="3" y1="10" x2="21" y2="10"/>'}
+            </svg>
+          </button>
           <span style="font-weight:600; font-size:1rem;">Storico consuntivazione</span>
           <span class="badge" style="background:${headerBadgeBg}; color:#fff; font-size:0.78rem; padding:3px 10px; border-radius:12px;">
             ${headerBadgeText}
@@ -159,6 +207,14 @@ const TimeAccountingView = {
 
         <div style="display:flex; gap:var(--space-xs); align-self:flex-end;">
           <button id="ta-btn-today" class="btn btn-ghost btn-sm" style="height:36px;">Oggi</button>
+          <button id="ta-btn-toggle-groupby" class="btn btn-ghost btn-sm" style="height:36px; display:flex; align-items:center; gap:6px; background:${this.groupByTicket ? 'var(--accent-primary)' : 'var(--bg-tertiary)'}; color:${this.groupByTicket ? '#ffffff' : 'var(--text-secondary)'}; border:1px solid var(--border-subtle);" title="Raggruppa le note adiacenti appartenenti allo stesso ticket">
+            <svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" style="width:15px; height:15px;">
+              <path d="M21 16V8a2 2 0 0 0-1-1.73l-7-4a2 2 0 0 0-2 0l-7 4A2 2 0 0 0 3 8v8a2 2 0 0 0 1 1.73l7 4a2 2 0 0 0 2 0l7-4A2 2 0 0 0 21 16z"/>
+              <polyline points="3.27 6.96 12 12.01 20.73 6.96"/>
+              <line x1="12" y1="22.08" x2="12" y2="12"/>
+            </svg>
+            <span>${this.groupByTicket ? 'Raggruppa per Ticket (Attivo)' : 'Raggruppa per Ticket'}</span>
+          </button>
           <button id="ta-btn-toggle-nonwork" class="btn btn-ghost btn-sm" style="height:36px; display:flex; align-items:center; gap:6px;">
             <svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" style="width:15px; height:15px;">
               ${this.showNonWorkingDays 
@@ -170,33 +226,35 @@ const TimeAccountingView = {
         </div>
       </div>
 
-      <!-- Interactive Day Pills Strip with Target-based Color Coding -->
+      ${this.viewMode === 'calendar' ? this.buildCalendarGrid(data) : `
-      ${this.buildDayStrip(data)}
+        <!-- Interactive Day Pills Strip -->
+        ${this.buildDayStrip(data)}
 
-      <!-- Two-column Master/Detail Layout -->
+        <!-- Two-column Master/Detail Layout -->
-      <div style="display:flex; gap:var(--space-md); padding:var(--space-md) var(--space-xl); align-items:flex-start; min-height:calc(100vh - 280px);">
+        <div style="display:flex; gap:var(--space-md); padding:var(--space-md) var(--space-xl); align-items:flex-start; min-height:calc(100vh - 280px);">
-        
+          
-        <!-- Left Side: List of Articles -->
+          <!-- Left Side: List of Articles -->
-        <div style="flex:1; min-width:0; display:flex; flex-direction:column; gap:var(--space-sm);">
+          <div style="flex:1; min-width:0; display:flex; flex-direction:column; gap:var(--space-md);">
-          ${articles.length === 0 ? `
+            ${articles.length === 0 ? `
-            <div class="empty-state" style="padding:var(--space-2xl); text-align:center; color:var(--text-muted); background:var(--bg-card); border-radius:var(--radius-md); border:1px solid var(--border-subtle);">
+              <div class="empty-state" style="padding:var(--space-2xl); text-align:center; color:var(--text-muted); background:var(--bg-card); border-radius:var(--radius-md); border:1px solid var(--border-subtle);">
-              <svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="1.5" style="width:48px; height:48px; margin:0 auto var(--space-md); display:block; opacity:0.4;">
+                <svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="1.5" style="width:48px; height:48px; margin:0 auto var(--space-md); display:block; opacity:0.4;">
-                <circle cx="12" cy="12" r="10"/><polyline points="12 6 12 12 16 14"/>
+                  <circle cx="12" cy="12" r="10"/><polyline points="12 6 12 12 16 14"/>
-              </svg>
+                </svg>
-              <p style="font-size:0.9rem; font-weight:500;">Nessuna nota o email trovata in questa data per l'agente selezionato.</p>
+                <p style="font-size:0.9rem; font-weight:500;">Nessuna nota o email trovata in questa data per l'agente selezionato.</p>
-            </div>
+              </div>
-          ` : articles.map(a => this.buildArticleCard(a)).join('')}
+            ` : this.groupArticles(articles).map(g => g.type === 'single' ? this.buildArticleCard(g.article) : this.buildGroupCard(g)).join('')}
-        </div>
+          </div>
 
-        <!-- Right Side: Details & Actions Panel -->
+          <!-- Right Side: Details & Actions Panel -->
-        <div style="width:380px; flex-shrink:0; position:sticky; top:20px;">
+          <div style="width:380px; flex-shrink:0; position:sticky; top:20px;">
-          ${selectedArticle ? this.buildDetailPanel(selectedArticle) : `
+            ${selectedArticle ? this.buildDetailPanel(selectedArticle) : `
-            <div class="card" style="padding:var(--space-lg); text-align:center; color:var(--text-muted); font-size:0.85rem;">
+              <div class="card" style="padding:var(--space-lg); text-align:center; color:var(--text-muted); font-size:0.85rem;">
-              Seleziona una nota o email a sinistra per gestirne il tempo o retrodatare.
+                Seleziona una nota o email a sinistra per gestirne il tempo o retrodatare.
-            </div>
+              </div>
-          `}
+            `}
+          </div>
         </div>
-      </div>
+      `}
     `;
   },
 
@@ -275,8 +333,21 @@ const TimeAccountingView = {
           borderStyle = '1px solid var(--border-subtle)';
           textColor = 'var(--accent-primary)';
         }
+      } else if (dayMins === 0) {
+        // Giorno lavorativo senza consuntivazioni: neutro / bianco
+        if (isSelected) {
+          bgStyle = 'var(--accent-primary)';
+          borderStyle = '1px solid var(--accent-primary)';
+          textColor = '#ffffff';
+          badgeBg = 'rgba(255,255,255,0.25)';
+          badgeColor = '#ffffff';
+        } else if (isToday) {
+          bgStyle = 'rgba(79, 70, 229, 0.12)';
+          borderStyle = '1px solid var(--border-subtle)';
+          textColor = 'var(--accent-primary)';
+        }
       } else {
-        // Working days (configured in WORK_DAYS)
+        // Working days con consuntivazione (> 0 min)
         if (isTargetReached) {
           // Verdino (green)
           if (isSelected) {
@@ -336,6 +407,205 @@ const TimeAccountingView = {
     `;
   },
 
+  buildCalendarGrid(data) {
+    const todayStr = this.formatLocalISO(new Date());
+    const dailyTotals = (data && data.daily_totals) || {};
+    const targetMins = (data && data.target_minutes) || 480;
+    const workDays = (data && data.work_days) || [1, 2, 3, 4, 5];
+    const monthNames = ['Gennaio', 'Febbraio', 'Marzo', 'Aprile', 'Maggio', 'Giugno', 'Luglio', 'Agosto', 'Settembre', 'Ottobre', 'Novembre', 'Dicembre'];
+    const headerDays = ['Lun', 'Mar', 'Mer', 'Gio', 'Ven', 'Sab', 'Dom'];
+
+    // If showAllTime is true, render all months present in dailyTotals or at least current month down to earliest month
+    let monthsToRender = [];
+
+    if (this.showAllTime) {
+      const dates = Object.keys(dailyTotals).sort();
+      let startYear, startMonth;
+      if (dates.length > 0) {
+        const [y, m] = dates[0].split('-').map(Number);
+        startYear = y;
+        startMonth = m - 1;
+      } else {
+        const now = new Date();
+        startYear = now.getFullYear();
+        startMonth = now.getMonth();
+      }
+
+      const now = new Date();
+      const endYear = now.getFullYear();
+      const endMonth = now.getMonth();
+
+      // Loop month by month from earliest to current/selected
+      let curr = new Date(startYear, startMonth, 1);
+      const end = new Date(endYear, endMonth, 1);
+      while (curr <= end) {
+        monthsToRender.push({ year: curr.getFullYear(), month: curr.getMonth() });
+        curr.setMonth(curr.getMonth() + 1);
+      }
+      // Reverse so newest months appear first
+      monthsToRender.reverse();
+    } else {
+      const selectedParts = this.selectedDate.split('-').map(Number);
+      monthsToRender.push({ year: selectedParts[0], month: selectedParts[1] - 1 });
+    }
+
+    const renderSingleMonthGrid = (mYear, mMonth) => {
+      const firstDay = new Date(mYear, mMonth, 1);
+      const lastDay = new Date(mYear, mMonth + 1, 0);
+
+      let startDayOfWeek = firstDay.getDay() - 1;
+      if (startDayOfWeek === -1) startDayOfWeek = 6;
+
+      const cells = [];
+      for (let i = 0; i < startDayOfWeek; i++) {
+        cells.push(`<div style="background:var(--bg-tertiary); opacity:0.3; border-radius:var(--radius-md); min-height:85px; border:1px dashed var(--border-subtle);"></div>`);
+      }
+
+      const daysInMonth = lastDay.getDate();
+      for (let dayNum = 1; dayNum <= daysInMonth; dayNum++) {
+        const d = new Date(mYear, mMonth, dayNum);
+        const isoStr = this.formatLocalISO(d);
+        const dayOfWeek = d.getDay();
+        const isWorkDay = workDays.includes(dayOfWeek);
+        const isSelected = isoStr === this.selectedDate;
+        const isToday = isoStr === todayStr;
+
+        const dayMins = Math.round(dailyTotals[isoStr] || 0);
+        const formattedTime = this.formatPillTime(dayMins);
+        const isTargetReached = dayMins >= targetMins;
+
+        let bgStyle = 'var(--bg-card)';
+        let borderStyle = '1px solid var(--border-subtle)';
+        let textColor = 'var(--text-primary)';
+        let badgeBg = 'var(--bg-tertiary)';
+        let badgeColor = 'var(--text-muted)';
+
+        if (!isWorkDay) {
+          if (isSelected) {
+            bgStyle = 'var(--accent-primary)';
+            borderStyle = '2px solid var(--accent-primary)';
+            textColor = '#ffffff';
+            badgeBg = 'rgba(255,255,255,0.25)';
+            badgeColor = '#ffffff';
+          } else if (isToday) {
+            bgStyle = 'rgba(79, 70, 229, 0.12)';
+            textColor = 'var(--accent-primary)';
+          }
+        } else if (dayMins === 0) {
+          // Giorno lavorativo senza ore consuntivate: neutro / non evidenziato in rosso
+          if (isSelected) {
+            bgStyle = 'var(--accent-primary)';
+            borderStyle = '2px solid var(--accent-primary)';
+            textColor = '#ffffff';
+            badgeBg = 'rgba(255,255,255,0.25)';
+            badgeColor = '#ffffff';
+          } else if (isToday) {
+            bgStyle = 'rgba(79, 70, 229, 0.12)';
+            textColor = 'var(--accent-primary)';
+          }
+        } else {
+          if (isTargetReached) {
+            if (isSelected) {
+              bgStyle = '#15803d';
+              borderStyle = '2px solid #166534';
+              textColor = '#ffffff';
+              badgeBg = 'rgba(255,255,255,0.28)';
+              badgeColor = '#ffffff';
+            } else {
+              bgStyle = 'rgba(34, 197, 94, 0.16)';
+              borderStyle = '1px solid rgba(34, 197, 94, 0.5)';
+              textColor = '#15803d';
+              badgeBg = 'rgba(34, 197, 94, 0.25)';
+              badgeColor = '#15803d';
+            }
+          } else {
+            if (isSelected) {
+              bgStyle = '#b91c1c';
+              borderStyle = '2px solid #991b1b';
+              textColor = '#ffffff';
+              badgeBg = 'rgba(255,255,255,0.28)';
+              badgeColor = '#ffffff';
+            } else {
+              bgStyle = 'rgba(239, 68, 68, 0.14)';
+              borderStyle = '1px solid rgba(239, 68, 68, 0.4)';
+              textColor = '#b91c1c';
+              badgeBg = 'rgba(239, 68, 68, 0.22)';
+              badgeColor = '#b91c1c';
+            }
+          }
+        }
+
+        const weekdays = ['Dom', 'Lun', 'Mar', 'Mer', 'Gio', 'Ven', 'Sab'];
+        const weekdayName = weekdays[dayOfWeek];
+
+        cells.push(`
+          <button type="button" class="ta-cal-day-cell ta-day-pill ${isSelected ? 'active' : ''}" data-date="${isoStr}"
+            style="display:flex; flex-direction:column; justify-content:space-between; align-items:flex-start; padding:8px 10px; min-height:85px; border-radius:var(--radius-md); border:${borderStyle}; background:${bgStyle}; color:${textColor}; cursor:pointer; transition:all 0.15s ease; width:100%; font-family:inherit; text-align:left;">
+            
+            <div style="display:flex; justify-content:space-between; width:100%; align-items:center;">
+              <div style="display:flex; align-items:baseline; gap:4px;">
+                <span style="font-size:1.1rem; font-weight:800; color:inherit;">${dayNum}</span>
+                <span style="font-size:0.7rem; font-weight:600; text-transform:uppercase; opacity:0.8; color:inherit;">${weekdayName}</span>
+              </div>
+              ${isToday ? `<span style="font-size:0.62rem; font-weight:700; background:var(--accent-primary); color:#fff; padding:1px 5px; border-radius:4px;">OGGI</span>` : ''}
+            </div>
+
+            <div style="margin-top:auto; width:100%; display:flex; flex-direction:column; gap:2px;">
+              <span class="badge" style="font-size:0.75rem; font-weight:800; padding:3px 6px; border-radius:6px; background:${badgeBg}; color:${badgeColor}; display:block; text-align:center; width:100%;">
+                ⏱️ ${formattedTime}
+              </span>
+            </div>
+          </button>
+        `);
+      }
+
+      const monthTitle = `${monthNames[mMonth]} ${mYear}`;
+      return `
+        <div class="ta-month-section" style="margin-bottom:var(--space-xl);">
+          <div style="display:flex; align-items:center; gap:var(--space-md); margin-bottom:var(--space-md);">
+            <h3 style="margin:0; font-size:1.15rem; font-weight:800; color:var(--text-primary); text-transform:capitalize; white-space:nowrap;">
+              📅 ${monthTitle}
+            </h3>
+            <div style="flex:1; height:2px; background:linear-gradient(to right, var(--border-subtle), transparent);"></div>
+          </div>
+
+          <div style="display:grid; grid-template-columns: repeat(7, 1fr); gap:8px; margin-bottom:8px; text-align:center; font-weight:700; font-size:0.8rem; color:var(--text-muted);">
+            ${headerDays.map(h => `<div>${h}</div>`).join('')}
+          </div>
+
+          <div style="display:grid; grid-template-columns: repeat(7, 1fr); gap:8px;">
+            ${cells.join('')}
+          </div>
+        </div>
+      `;
+    };
+
+    const selectedParts = this.selectedDate.split('-').map(Number);
+    const selectedYear = selectedParts[0];
+    const selectedMonth = selectedParts[1] - 1;
+    const currentMonthName = `${monthNames[selectedMonth]} ${selectedYear}`;
+
+    return `
+      <div style="padding:var(--space-md) var(--space-xl);">
+        <div style="display:flex; align-items:center; justify-content:space-between; margin-bottom:var(--space-md); background:var(--bg-secondary); padding:var(--space-sm) var(--space-md); border-radius:var(--radius-md); border:1px solid var(--border-subtle);">
+          <div style="display:flex; align-items:center; gap:var(--space-xs);">
+            <button id="ta-cal-toggle-all-time" class="btn btn-ghost btn-sm" style="font-size:0.82rem; font-weight:600; display:inline-flex; align-items:center; gap:6px; background:${this.showAllTime ? 'var(--accent-primary)' : 'var(--bg-tertiary)'}; color:${this.showAllTime ? '#ffffff' : 'var(--text-secondary)'}; border:1px solid var(--border-subtle);" title="Carica l'intero storico delle attività fin dalla prima consuntivazione registrata">
+              🚀 ${this.showAllTime ? 'Tutto lo Storico (Attivo)' : 'Carica Tutto lo Storico'}
+            </button>
+            <button id="ta-cal-show-chart" class="btn btn-ghost btn-sm" style="font-size:0.82rem; font-weight:600; display:inline-flex; align-items:center; gap:6px; background:var(--bg-tertiary); color:var(--text-primary); border:1px solid var(--border-subtle);" title="Apri grafico con l'andamento della consuntivazione">
+              📊 Mostra Grafico
+            </button>
+            <button id="ta-cal-month-prev" class="btn btn-ghost btn-sm" style="font-size:0.9rem; font-weight:600;" ${this.showAllTime ? 'disabled style="opacity:0.4; cursor:not-allowed;"' : ''}>‹ Mese Precedente</button>
+          </div>
+          <span style="font-weight:700; font-size:1.1rem; color:var(--text-primary);">${this.showAllTime ? 'Tutto lo Storico Consuntivato' : currentMonthName}</span>
+          <button id="ta-cal-month-next" class="btn btn-ghost btn-sm" style="font-size:0.9rem; font-weight:600;" ${this.showAllTime ? 'disabled style="opacity:0.4; cursor:not-allowed;"' : ''}>Mese Successivo ›</button>
+        </div>
+
+        ${monthsToRender.map(m => renderSingleMonthGrid(m.year, m.month)).join('')}
+      </div>
+    `;
+  },
+
   buildArticleCard(a) {
     const isSelected = String(a.article_id) === String(this.selectedArticleId);
     const dt = a.create_time ? new Date(a.create_time).toLocaleTimeString('it-IT', { hour: '2-digit', minute: '2-digit' }) : '—';
@@ -370,6 +640,40 @@ const TimeAccountingView = {
     `;
   },
 
+  buildGroupCard(group) {
+    const totalGroupMins = Math.round(group.articles.reduce((acc, a) => acc + (parseFloat(a.time_unit) || 0), 0));
+    const formattedGroupTime = this.formatPillTime(totalGroupMins);
+    const hasSelectedArticle = group.articles.some(a => String(a.article_id) === String(this.selectedArticleId));
+
+    return `
+      <div class="card ta-group-card" style="border:1px solid ${hasSelectedArticle ? 'var(--accent-primary)' : 'var(--border-subtle)'}; background:var(--bg-card); border-radius:var(--radius-md); overflow:hidden;">
+        <!-- Header del Gruppo Ticket -->
+        <div style="padding:10px 14px; background:var(--bg-secondary); border-bottom:1px solid var(--border-subtle); display:flex; align-items:center; justify-content:space-between; gap:10px;">
+          <div style="display:flex; align-items:center; gap:8px; min-width:0;">
+            <span style="font-size:0.9rem;">🎫</span>
+            <a href="#/tickets/${group.ticket_id}" class="ticket-tn-link" onclick="event.stopPropagation();" style="font-weight:700; font-size:0.9rem;">#${App.escapeHtml(group.ticket_tn || group.ticket_id)}</a>
+            <span style="font-size:0.85rem; font-weight:600; color:var(--text-primary); white-space:nowrap; overflow:hidden; text-overflow:ellipsis;" title="${App.escapeHtml(group.ticket_title || '')}">
+              ${App.escapeHtml(group.ticket_title || '(senza titolo)')}
+            </span>
+          </div>
+          <div style="display:flex; align-items:center; gap:8px; flex-shrink:0;">
+            <span class="badge" style="background:var(--bg-tertiary); color:var(--text-secondary); font-size:0.75rem; font-weight:600;">
+              ${group.articles.length} ${group.articles.length === 1 ? 'nota' : 'note'}
+            </span>
+            <span class="badge" style="background:${totalGroupMins > 0 ? 'rgba(34,197,94,0.18)' : 'var(--bg-tertiary)'}; color:${totalGroupMins > 0 ? '#15803d' : 'var(--text-muted)'}; font-weight:700; font-size:0.78rem;">
+              ⏱️ Totale: ${formattedGroupTime} (${totalGroupMins} m)
+            </span>
+          </div>
+        </div>
+
+        <!-- Note del Gruppo -->
+        <div style="display:flex; flex-direction:column; gap:6px; padding:10px;">
+          ${group.articles.map(a => this.buildArticleCard(a)).join('')}
+        </div>
+      </div>
+    `;
+  },
+
   buildDetailPanel(a) {
     const timeMins = parseFloat(a.time_unit || 0);
 
@@ -430,6 +734,34 @@ const TimeAccountingView = {
   },
 
   bindEvents() {
+    // Toggle View Mode (List <-> Calendar Grid)
+    document.getElementById('ta-toggle-view-mode')?.addEventListener('click', () => {
+      this.viewMode = this.viewMode === 'list' ? 'calendar' : 'list';
+      this.loadData();
+    });
+
+    // Toggle Show All Time history
+    document.getElementById('ta-cal-toggle-all-time')?.addEventListener('click', () => {
+      this.showAllTime = !this.showAllTime;
+      Toast.info(this.showAllTime ? 'Caricamento dell\'intero storico in corso...' : 'Filtro intervallo standard ripristinato');
+      this.loadData();
+    });
+
+    // Calendar month navigation
+    document.getElementById('ta-cal-month-prev')?.addEventListener('click', () => {
+      const parts = this.selectedDate.split('-').map(Number);
+      const d = new Date(parts[0], parts[1] - 2, 1);
+      this.selectedDate = this.formatLocalISO(d);
+      this.loadData();
+    });
+
+    document.getElementById('ta-cal-month-next')?.addEventListener('click', () => {
+      const parts = this.selectedDate.split('-').map(Number);
+      const d = new Date(parts[0], parts[1], 1);
+      this.selectedDate = this.formatLocalISO(d);
+      this.loadData();
+    });
+
     // Agent change
     document.getElementById('ta-agent-select')?.addEventListener('change', (e) => {
       this.selectedAgentId = e.target.value;
@@ -455,10 +787,23 @@ const TimeAccountingView = {
       this.loadData();
     });
 
-    // Day pill clicks
+    // Toggle group by ticket button
+    document.getElementById('ta-btn-toggle-groupby')?.addEventListener('click', () => {
+      this.groupByTicket = !this.groupByTicket;
+      localStorage.setItem('otrs_ta_group_by_ticket', this.groupByTicket);
+      this.loadData();
+    });
+
+    // Day pill clicks (also handles calendar cell clicks)
     document.querySelectorAll('.ta-day-pill[data-date]').forEach(pill => {
       pill.addEventListener('click', () => {
-        this.selectedDate = pill.dataset.date;
+        const dateClicked = pill.dataset.date;
+        if (this.viewMode === 'calendar') {
+          this.selectedDate = dateClicked;
+          this.viewMode = 'list';
+        } else {
+          this.selectedDate = dateClicked;
+        }
         this.loadData();
       });
     });
@@ -491,9 +836,12 @@ const TimeAccountingView = {
     document.querySelectorAll('.ta-article-card').forEach(card => {
       card.addEventListener('click', () => {
         this.selectedArticleId = card.dataset.articleId;
+        const currentScrollX = window.scrollX;
+        const currentScrollY = window.scrollY;
         const container = document.getElementById('view-container');
         container.innerHTML = this.buildHtml(this.summaryData);
         this.bindEvents();
+        window.scrollTo(currentScrollX, currentScrollY);
       });
     });
 
@@ -548,5 +896,422 @@ const TimeAccountingView = {
         }
       });
     }
+
+    // Show Chart Modal action
+    document.getElementById('ta-cal-show-chart')?.addEventListener('click', () => {
+      this.openChartModal();
+    });
+  },
+
+  async openChartModal() {
+    const existingModal = document.getElementById('ta-chart-modal');
+    if (existingModal) existingModal.remove();
+
+    const users = App.lookups.users || [];
+    
+    // Saved banned agent IDs (semitrasparenti e bloccati)
+    let bannedAgentIds = [];
+    try {
+      const savedBanned = localStorage.getItem('otrs_ta_chart_banned_agents');
+      if (savedBanned) bannedAgentIds = JSON.parse(savedBanned);
+    } catch (_) {}
+    if (!Array.isArray(bannedAgentIds)) bannedAgentIds = [];
+
+    // Saved selected agent IDs or default to current agent
+    let activeAgentIds = [];
+    try {
+      const saved = localStorage.getItem('otrs_ta_chart_agents');
+      if (saved) activeAgentIds = JSON.parse(saved);
+    } catch (_) {}
+
+    if (!Array.isArray(activeAgentIds) || activeAgentIds.length === 0) {
+      activeAgentIds = [String(this.selectedAgentId || App.currentAgentId)];
+    }
+
+    // Filter activeAgentIds to remove any banned agents
+    activeAgentIds = activeAgentIds.filter(id => !bannedAgentIds.includes(id));
+
+    // Saved range or default to 'all'
+    let selectedRange = localStorage.getItem('otrs_ta_chart_range') || 'all';
+
+    const modal = document.createElement('div');
+    modal.id = 'ta-chart-modal';
+    modal.className = 'modal';
+    modal.style.cssText = 'display:flex; position:fixed; z-index:10000; inset:0; background:rgba(0,0,0,0.65); align-items:center; justify-content:center; padding:20px; backdrop-filter:blur(4px);';
+
+    const isDarkMode = document.body.classList.contains('theme-dark');
+    const textColor = isDarkMode ? '#cbd5e1' : '#334155';
+    const gridColor = isDarkMode ? 'rgba(255, 255, 255, 0.08)' : 'rgba(0, 0, 0, 0.06)';
+
+    // Paletta di colori vivaci per gli agenti nel grafico
+    const colorPalette = [
+      '#3b82f6', '#10b981', '#f59e0b', '#8b5cf6', '#ec4899', 
+      '#06b6d4', '#f97316', '#6366f1', '#14b8a6', '#a855f7'
+    ];
+
+    modal.innerHTML = `
+      <div class="modal-content" style="max-width:1100px; width:94vw; max-height:90vh; background:var(--bg-card); border-radius:var(--radius-lg); border:1px solid var(--border-subtle); padding:var(--space-xl); box-shadow:0 20px 50px rgba(0,0,0,0.5); display:flex; flex-direction:column; gap:var(--space-md); overflow:hidden;">
+        
+        <!-- Header -->
+        <div style="display:flex; align-items:center; justify-content:space-between; border-bottom:1px solid var(--border-subtle); padding-bottom:var(--space-md); flex-wrap:wrap; gap:12px;">
+          <div style="display:flex; align-items:center; gap:var(--space-sm);">
+            <span style="font-size:1.4rem;">📊</span>
+            <div>
+              <span style="font-weight:700; font-size:1.15rem; color:var(--text-primary); display:block;">Andamento Consuntivazione Tempo</span>
+              <span style="font-size:0.78rem; color:var(--text-muted);">Confronto e analisi temporale delle consuntivazioni agenti</span>
+            </div>
+          </div>
+
+          <!-- Select Period Filter -->
+          <div style="display:flex; align-items:center; gap:10px;">
+            <label style="font-size:0.8rem; font-weight:600; color:var(--text-secondary);">Periodo:</label>
+            <select id="ta-chart-range-select" class="form-select" style="height:34px; font-size:0.82rem; padding:0 28px 0 10px; background:var(--bg-secondary);">
+              <option value="all" ${selectedRange === 'all' ? 'selected' : ''}>🚀 Tutto lo Storico</option>
+              <option value="7" ${selectedRange === '7' ? 'selected' : ''}>Ultimi 7 Giorni</option>
+              <option value="14" ${selectedRange === '14' ? 'selected' : ''}>Ultimi 14 Giorni</option>
+              <option value="30" ${selectedRange === '30' ? 'selected' : ''}>Ultimi 30 Giorni</option>
+              <option value="90" ${selectedRange === '90' ? 'selected' : ''}>Ultimi 3 Mesi (90 gg)</option>
+              <option value="180" ${selectedRange === '180' ? 'selected' : ''}>Ultimi 6 Mesi (180 gg)</option>
+              <option value="365" ${selectedRange === '365' ? 'selected' : ''}>Ultimo Anno (365 gg)</option>
+            </select>
+            <button id="ta-chart-modal-close" class="btn btn-ghost btn-sm" style="font-size:1.2rem; line-height:1; padding:4px 10px; cursor:pointer;">✕</button>
+          </div>
+        </div>
+
+        <!-- Content Body (Chart + Agents Sidebar) -->
+        <div style="display:flex; gap:var(--space-md); flex:1; min-height:0; overflow:hidden;">
+          
+          <!-- Main Canvas Area -->
+          <div style="flex:1; position:relative; min-height:420px; background:var(--bg-secondary); border-radius:var(--radius-md); padding:16px; border:1px solid var(--border-subtle); display:flex; flex-direction:column;">
+            <div id="ta-chart-loading" style="display:none; position:absolute; inset:0; background:rgba(0,0,0,0.3); backdrop-filter:blur(2px); z-index:10; align-items:center; justify-content:center; color:#fff; font-weight:600; font-size:0.9rem; border-radius:var(--radius-md);">
+              <div class="spinner" style="margin-right:10px;"></div> Caricamento dati...
+            </div>
+            <div style="flex:1; position:relative; width:100%; height:100%;">
+              <canvas id="ta-chart-canvas"></canvas>
+            </div>
+          </div>
+
+          <!-- Right Sidebar: Agents Selection Toggle List -->
+          <div style="width:270px; flex-shrink:0; background:var(--bg-secondary); border-radius:var(--radius-md); border:1px solid var(--border-subtle); padding:12px; display:flex; flex-direction:column; gap:10px;">
+            <div style="font-size:0.8rem; font-weight:700; color:var(--text-primary); border-bottom:1px solid var(--border-subtle); padding-bottom:6px; display:flex; justify-content:space-between; align-items:center;">
+              <span>👥 Agenti (${users.length})</span>
+              <button id="ta-chart-select-all" class="btn btn-ghost btn-sm" style="font-size:0.7rem; padding:2px 6px;">Tutti</button>
+            </div>
+            <div id="ta-chart-agents-list" style="flex:1; overflow-y:auto; display:flex; flex-direction:column; gap:6px; padding-right:4px;">
+              ${users.map((u, idx) => {
+                const uId = String(u.id);
+                const isBanned = bannedAgentIds.includes(uId);
+                const isChecked = !isBanned && activeAgentIds.includes(uId);
+                const color = colorPalette[idx % colorPalette.length];
+                return `
+                  <div class="ta-agent-toggle-item ${isBanned ? 'banned' : ''}" data-id="${uId}" style="display:flex; align-items:center; gap:6px; padding:5px 8px; border-radius:6px; background:${isChecked ? 'var(--bg-tertiary)' : 'transparent'}; border:1px solid ${isChecked ? 'var(--border-subtle)' : 'transparent'}; font-size:0.8rem; user-select:none; transition:all 0.15s ease; ${isBanned ? 'opacity:0.4; pointer-events:none; cursor:not-allowed;' : ''}">
+                    <input type="checkbox" class="ta-agent-checkbox" value="${uId}" ${isChecked ? 'checked' : ''} ${isBanned ? 'disabled' : ''} style="cursor:pointer;" />
+                    <span style="width:10px; height:10px; border-radius:50%; background:${color}; flex-shrink:0;"></span>
+                    <span style="font-weight:${isChecked ? '600' : 'normal'}; color:var(--text-primary); white-space:nowrap; overflow:hidden; text-overflow:ellipsis; flex:1;" title="${App.escapeHtml(u.first_name)} ${App.escapeHtml(u.last_name)}">
+                      ${App.escapeHtml(u.first_name)} ${App.escapeHtml(u.last_name)}
+                    </span>
+                    <span class="ta-agent-total-badge" style="font-size:0.72rem; font-weight:700; font-family:monospace; color:var(--text-muted); background:var(--bg-card); border:1px solid var(--border-subtle); padding:1px 5px; border-radius:10px; flex-shrink:0;">
+                      0h
+                    </span>
+                    <button type="button" class="ta-agent-ban-btn" data-id="${uId}" style="pointer-events:auto; background:none; border:none; cursor:pointer; font-size:0.85rem; padding:0 2px; line-height:1; opacity:${isBanned ? '1' : '0.5'}; transition:opacity 0.15s ease;" title="${isBanned ? 'Sblocca agente' : 'Blocca agente (Escludi dal grafico e dal pulsante Tutti)'}">
+                      🚫
+                    </button>
+                  </div>
+                `;
+              }).join('')}
+            </div>
+          </div>
+
+        </div>
+
+        <!-- Footer Stats -->
+        <div id="ta-chart-footer-info" style="display:flex; justify-content:space-between; align-items:center; font-size:0.8rem; color:var(--text-muted); border-top:1px solid var(--border-subtle); padding-top:var(--space-sm);">
+          <span>Agenti selezionati: <strong id="ta-chart-agents-count">${activeAgentIds.length}</strong></span>
+          <span>Target Giornaliero: <strong>8.0h (480 min)</strong></span>
+        </div>
+
+      </div>
+    `;
+
+    document.body.appendChild(modal);
+
+    const closeModal = () => {
+      if (this.chartInstance) {
+        this.chartInstance.destroy();
+        this.chartInstance = null;
+      }
+      modal.remove();
+    };
+
+    modal.querySelector('#ta-chart-modal-close').onclick = closeModal;
+    modal.onclick = (e) => {
+      if (e.target === modal) closeModal();
+    };
+
+    // Function to fetch data and refresh chart instance
+    const refreshChartData = async () => {
+      const loadingEl = modal.querySelector('#ta-chart-loading');
+      if (loadingEl) loadingEl.style.display = 'flex';
+
+      const checkboxes = modal.querySelectorAll('.ta-agent-checkbox:checked');
+      const selectedIds = Array.from(checkboxes).map(c => c.value);
+      
+      // Save state to localStorage
+      localStorage.setItem('otrs_ta_chart_agents', JSON.stringify(selectedIds));
+      localStorage.setItem('otrs_ta_chart_range', selectedRange);
+
+      const countEl = modal.querySelector('#ta-chart-agents-count');
+      if (countEl) countEl.textContent = selectedIds.length;
+
+      if (selectedIds.length === 0) {
+        if (this.chartInstance) {
+          this.chartInstance.destroy();
+          this.chartInstance = null;
+        }
+        if (loadingEl) loadingEl.style.display = 'none';
+        return;
+      }
+
+      try {
+        const params = new URLSearchParams({
+          agent_ids: selectedIds.join(','),
+          date: this.selectedDate,
+          range: selectedRange,
+        });
+
+        const data = await App.api(`/api/tickets/time-accounting/summary?${params}`);
+        const dailyTotalsByAgent = data.daily_totals_by_agent || {};
+        const targetMins = data.target_minutes || 480;
+        const targetHoursVal = +(targetMins / 60).toFixed(2);
+
+        // Compute set of all dates across selected agents
+        let allDates = [];
+        Object.values(dailyTotalsByAgent).forEach(agentTotals => {
+          Object.keys(agentTotals).forEach(d => {
+            if (!allDates.includes(d)) allDates.push(d);
+          });
+        });
+        allDates.sort();
+
+        // If numeric range (e.g. last 30, 90, 180, 365 days), slice dates
+        if (selectedRange !== 'all' && !isNaN(parseInt(selectedRange, 10))) {
+          const limitDays = parseInt(selectedRange, 10);
+          const cutoff = new Date();
+          cutoff.setDate(cutoff.getDate() - limitDays);
+          const cutoffIso = this.formatLocalISO(cutoff);
+          allDates = allDates.filter(d => d >= cutoffIso);
+        }
+
+        const labels = allDates.map(d => {
+          const parts = d.split('-');
+          return `${parts[2]}/${parts[1]}`;
+        });
+
+        // Update total hours badges for all agents in the sidebar list
+        users.forEach((u) => {
+          const uId = String(u.id);
+          const agentTotals = dailyTotalsByAgent[uId] || {};
+          let totalMinsForAgent = 0;
+          allDates.forEach(d => {
+            totalMinsForAgent += (agentTotals[d] || 0);
+          });
+
+          const totalHoursVal = (totalMinsForAgent / 60).toFixed(1);
+          const badgeEl = modal.querySelector(`.ta-agent-toggle-item[data-id="${uId}"] .ta-agent-total-badge`);
+          if (badgeEl) {
+            badgeEl.textContent = `${totalHoursVal}h`;
+            if (totalMinsForAgent > 0) {
+              badgeEl.style.color = 'var(--accent-primary)';
+              badgeEl.style.borderColor = 'rgba(59, 130, 246, 0.3)';
+            } else {
+              badgeEl.style.color = 'var(--text-muted)';
+              badgeEl.style.borderColor = 'var(--border-subtle)';
+            }
+          }
+        });
+
+        // Build dataset per agent
+        const datasets = selectedIds.map((agId) => {
+          const userObj = users.find(u => String(u.id) === String(agId));
+          const idx = users.findIndex(u => String(u.id) === String(agId));
+          const color = colorPalette[idx >= 0 ? idx % colorPalette.length : 0];
+          const agentTotals = dailyTotalsByAgent[agId] || {};
+
+          const hoursData = allDates.map(d => {
+            const mins = agentTotals[d] || 0;
+            return +(mins / 60).toFixed(2);
+          });
+
+          return {
+            label: userObj ? `${userObj.first_name} ${userObj.last_name}` : `Agente #${agId}`,
+            data: hoursData,
+            borderColor: color,
+            backgroundColor: color + '22',
+            borderWidth: 2,
+            fill: false,
+            tension: 0.25,
+            pointBackgroundColor: color,
+            pointRadius: 1.5,
+            pointHoverRadius: 5,
+          };
+        });
+
+        // Add Target reference line
+        datasets.push({
+          label: 'Soglia Target (Ore)',
+          data: allDates.map(() => targetHoursVal),
+          borderColor: '#ef4444',
+          borderDash: [5, 5],
+          borderWidth: 2,
+          fill: false,
+          pointRadius: 0,
+        });
+
+        if (this.chartInstance) {
+          this.chartInstance.destroy();
+        }
+
+        if (window.Chart) {
+          const ctx = modal.querySelector('#ta-chart-canvas').getContext('2d');
+          this.chartInstance = new Chart(ctx, {
+            type: 'line',
+            data: {
+              labels: labels,
+              datasets: datasets,
+            },
+            options: {
+              responsive: true,
+              maintainAspectRatio: false,
+              plugins: {
+                legend: {
+                  display: false,
+                },
+                tooltip: {
+                  mode: 'index',
+                  intersect: false,
+                  callbacks: {
+                    label: function(context) {
+                      const val = context.raw || 0;
+                      const mins = Math.round(val * 60);
+                      const h = Math.floor(mins / 60);
+                      const m = mins % 60;
+                      const timeFormatted = h > 0 ? `${h}h ${m}m` : `${m}m`;
+                      return `${context.dataset.label}: ${timeFormatted} (${val}h)`;
+                    }
+                  }
+                }
+              },
+              scales: {
+                x: {
+                  grid: { color: gridColor },
+                  ticks: { color: textColor, font: { family: 'Inter', size: 10 } }
+                },
+                y: {
+                  grid: { color: gridColor },
+                  beginAtZero: true,
+                  ticks: {
+                    color: textColor,
+                    font: { family: 'Inter', size: 10 },
+                    callback: function(value) {
+                      return value + 'h';
+                    }
+                  }
+                }
+              }
+            }
+          });
+        }
+      } catch (err) {
+        console.error('Error loading chart data:', err);
+      } finally {
+        if (loadingEl) loadingEl.style.display = 'none';
+      }
+    };
+
+    // Range selector change event
+    const rangeSelect = modal.querySelector('#ta-chart-range-select');
+    if (rangeSelect) {
+      rangeSelect.onchange = (e) => {
+        selectedRange = e.target.value;
+        refreshChartData();
+      };
+    }
+
+    // Agent checkboxes toggle events
+    modal.querySelectorAll('.ta-agent-checkbox').forEach(chk => {
+      chk.onchange = (e) => {
+        const itemLabel = e.target.closest('.ta-agent-toggle-item');
+        if (itemLabel) {
+          itemLabel.style.background = e.target.checked ? 'var(--bg-tertiary)' : 'transparent';
+          itemLabel.style.borderColor = e.target.checked ? 'var(--border-subtle)' : 'transparent';
+        }
+        refreshChartData();
+      };
+    });
+
+    // Agent Ban/Unban toggle button events 🚫
+    modal.querySelectorAll('.ta-agent-ban-btn').forEach(btn => {
+      btn.onclick = (e) => {
+        e.stopPropagation();
+        const uId = String(btn.dataset.id);
+        const itemLabel = btn.closest('.ta-agent-toggle-item');
+        const chk = itemLabel ? itemLabel.querySelector('.ta-agent-checkbox') : null;
+
+        const isCurrentlyBanned = bannedAgentIds.includes(uId);
+        if (isCurrentlyBanned) {
+          bannedAgentIds = bannedAgentIds.filter(id => id !== uId);
+          if (itemLabel) {
+            itemLabel.classList.remove('banned');
+            itemLabel.style.opacity = '1';
+            itemLabel.style.pointerEvents = 'auto';
+          }
+          if (chk) {
+            chk.disabled = false;
+          }
+          btn.title = 'Blocca agente (Escludi dal grafico e dal pulsante Tutti)';
+          btn.style.opacity = '0.5';
+        } else {
+          bannedAgentIds.push(uId);
+          if (itemLabel) {
+            itemLabel.classList.add('banned');
+            itemLabel.style.opacity = '0.4';
+            itemLabel.style.pointerEvents = 'none';
+            itemLabel.style.background = 'transparent';
+            itemLabel.style.borderColor = 'transparent';
+          }
+          if (chk) {
+            chk.checked = false;
+            chk.disabled = true;
+          }
+          btn.title = 'Sblocca agente';
+          btn.style.opacity = '1';
+        }
+
+        localStorage.setItem('otrs_ta_chart_banned_agents', JSON.stringify(bannedAgentIds));
+        refreshChartData();
+      };
+    });
+
+    // Select All agents button (ignores banned agents)
+    const selectAllBtn = modal.querySelector('#ta-chart-select-all');
+    if (selectAllBtn) {
+      selectAllBtn.onclick = () => {
+        // Only select/unselect checkboxes that are not disabled/banned
+        const activeCheckboxes = modal.querySelectorAll('.ta-agent-checkbox:not(:disabled)');
+        const allChecked = Array.from(activeCheckboxes).every(c => c.checked);
+        activeCheckboxes.forEach(chk => {
+          chk.checked = !allChecked;
+          const itemLabel = chk.closest('.ta-agent-toggle-item');
+          if (itemLabel) {
+            itemLabel.style.background = chk.checked ? 'var(--bg-tertiary)' : 'transparent';
+            itemLabel.style.borderColor = chk.checked ? 'var(--border-subtle)' : 'transparent';
+          }
+        });
+        refreshChartData();
+      };
+    }
+
+    // Initial render
+    refreshChartData();
   }
 };

public/js/views/userConfig.js

@@ -30,6 +30,11 @@ const UserConfigView = {
   },
 
   renderUI(container, signatures = [], shapes = []) {
+    const activeAgentId = App.currentAgentId;
+    const activeUser = (App.lookups.users || []).find(u => String(u.id) === String(activeAgentId));
+    const agentName = activeUser ? `${activeUser.first_name} ${activeUser.last_name}`.trim() : '';
+    const placeholderText = agentName ? `Es. Firma ${agentName}, Timbro Aziendale...` : 'Es. Firma Utente, Timbro Aziendale...';
+
     container.innerHTML = `
       <div class="user-config-page">
         <!-- Section 1: Custom Shapes -->
@@ -43,46 +48,42 @@ const UserConfigView = {
             <h4 style="margin-top:0; margin-bottom:12px; font-size:0.95rem; color:var(--text-primary);">Crea Nuova Forma Personalizzata</h4>
             <div style="display:grid; grid-template-columns: repeat(auto-fit, minmax(160px, 1fr)); gap:12px; align-items:flex-end;">
               <div>
-                <label style="font-size:0.8rem; font-weight:600; color:var(--text-secondary); margin-bottom:4px; display:block;">Nome Forma</label>
+                <label style="font-size:0.8rem; font-weight:600; color:var(--text-secondary); margin-bottom:4px; display:block;">Nome Identificativo</label>
-                <input type="text" id="shape-name" class="form-input" placeholder="Es. Evidenziatore Blu, Timbro Approvato..." style="height:34px; font-size:0.85rem;" />
+                <input type="text" id="user-shape-name" class="form-input" placeholder="Es. Rettangolo Blu Evidenziatore" style="height:34px; font-size:0.85rem;" />
               </div>
-
               <div>
                 <label style="font-size:0.8rem; font-weight:600; color:var(--text-secondary); margin-bottom:4px; display:block;">Tipo Forma</label>
-                <select id="shape-type" class="form-select" style="height:34px; font-size:0.85rem;">
+                <select id="user-shape-type" class="form-select" style="height:34px; font-size:0.85rem;">
-                  <option value="rectangle">🟦 Rettangolo</option>
+                  <option value="rect">Rettangolo</option>
-                  <option value="circle">⚪ Cerchio / Ellisse</option>
+                  <option value="circle">Cerchio / Ellisse</option>
+                  <option value="line">Linea Rettilinea</option>
+                  <option value="arrow">Freccia di Indicazione</option>
                 </select>
               </div>
-
               <div>
                 <label style="font-size:0.8rem; font-weight:600; color:var(--text-secondary); margin-bottom:4px; display:block;">Colore Riempimento</label>
-                <div style="display:flex; align-items:center; gap:6px;">
+                <input type="color" id="user-shape-fill" value="#3b82f6" style="width:100%; height:34px; border:1px solid var(--border-subtle); border-radius:4px; cursor:pointer; background:none;" />
-                  <input type="color" id="shape-fill-color" value="#3b82f6" style="width:34px; height:34px; border:none; border-radius:4px; cursor:pointer; background:none;" />
-                  <label style="font-size:0.78rem; color:var(--text-muted); cursor:pointer;"><input type="checkbox" id="shape-transparent-fill" /> Trasparente</label>
-                </div>
               </div>
-
               <div>
                 <label style="font-size:0.8rem; font-weight:600; color:var(--text-secondary); margin-bottom:4px; display:block;">Colore Bordo</label>
-                <input type="color" id="shape-border-color" value="#1e3a8a" style="width:34px; height:34px; border:none; border-radius:4px; cursor:pointer; background:none;" />
+                <input type="color" id="user-shape-border" value="#1e3a8a" style="width:100%; height:34px; border:1px solid var(--border-subtle); border-radius:4px; cursor:pointer; background:none;" />
               </div>
-
               <div>
                 <label style="font-size:0.8rem; font-weight:600; color:var(--text-secondary); margin-bottom:4px; display:block;">Spessore Bordo (px)</label>
-                <input type="number" id="shape-border-width" min="0" max="30" value="3" class="form-input" style="height:34px; font-size:0.85rem;" />
+                <input type="number" id="user-shape-width" min="0" max="30" value="3" class="form-input" style="height:34px; font-size:0.85rem;" />
               </div>
-
+              <div style="display:flex; align-items:center; gap:6px; margin-bottom:6px;">
-              <div style="display:flex; gap:8px;">
+                <input type="checkbox" id="user-shape-fav" style="cursor:pointer;" />
-                <button id="btn-save-shape" class="btn btn-primary btn-sm" style="height:34px; padding:0 16px; font-weight:600; display:inline-flex; align-items:center; gap:6px;">
+                <label for="user-shape-fav" style="font-size:0.8rem; cursor:pointer; color:var(--text-primary); font-weight:600;">⭐ Preferito</label>
-                  ⭐ Salva Forma
-                </button>
               </div>
+              <button id="btn-save-user-shape" class="btn btn-primary btn-sm" style="height:34px; padding:0 16px; font-weight:600; display:inline-flex; align-items:center; gap:6px;">
+                ➕ Salva Forma
+              </button>
             </div>
           </div>
 
-          <!-- Shapes Gallery -->
+          <!-- Shapes Gallery Grid -->
-          <div style="display:grid; grid-template-columns: repeat(auto-fill, minmax(200px, 1fr)); gap:14px;">
+          <div id="user-shapes-list" style="display:grid; grid-template-columns: repeat(auto-fill, minmax(200px, 1fr)); gap:12px;">
             ${shapes.length > 0 ? shapes.map(sh => `
               <div class="user-shape-card" style="background:var(--bg-card); border:1px solid var(--border-subtle); border-radius:var(--radius-md); padding:12px; display:flex; flex-direction:column; position:relative; box-shadow:var(--shadow-sm);">
                 <div style="position:absolute; top:8px; right:8px; display:flex; gap:4px;">
@@ -90,15 +91,36 @@ const UserConfigView = {
                   <button class="btn-delete-shape" data-id="${sh.id}" style="background:var(--bg-tertiary); border:1px solid var(--border-subtle); color:var(--danger); border-radius:50%; width:24px; height:24px; cursor:pointer; display:flex; align-items:center; justify-content:center; font-size:11px;" title="Elimina Forma">✕</button>
                 </div>
 
-                <div style="width:100%; height:70px; display:flex; align-items:center; justify-content:center; background:var(--bg-tertiary); border-radius:var(--radius-sm); margin-bottom:8px; border:1px dashed var(--border-subtle);">
+                <div style="width:100%; height:70px; display:flex; align-items:center; justify-content:center; background:var(--bg-tertiary); border-radius:var(--radius-sm); margin-bottom:8px; border:1px dashed var(--border-subtle); padding:4px;">
-                  <div style="width:50px; height:34px; border-radius:${sh.shape_type === 'circle' ? '50%' : '3px'}; background:${sh.fill_color === 'transparent' ? 'transparent' : sh.fill_color}; border:${sh.border_width}px solid ${sh.border_color}; box-sizing:border-box;"></div>
+                  ${(() => {
+                    const st = sh.shape_type;
+                    const fill = sh.fill_color === 'transparent' ? 'none' : sh.fill_color;
+                    const stroke = sh.border_color || '#3b82f6';
+                    const sw = sh.border_width || 3;
+                    if (st === 'circle') {
+                      return `<svg width="60" height="50" viewBox="0 0 60 50"><ellipse cx="30" cy="25" rx="22" ry="18" fill="${fill}" stroke="${stroke}" stroke-width="${sw}" /></svg>`;
+                    } else if (st === 'line') {
+                      return `<svg width="60" height="50" viewBox="0 0 60 50"><line x1="8" y1="42" x2="52" y2="8" stroke="${stroke}" stroke-width="${Math.max(sw, 2)}" stroke-linecap="round" /></svg>`;
+                    } else if (st === 'arrow') {
+                      return `<svg width="60" height="50" viewBox="0 0 60 50">
+                        <defs>
+                          <marker id="arr-${sh.id}" viewBox="0 0 10 10" refX="6" refY="5" markerWidth="6" markerHeight="6" orient="auto-start-reverse">
+                            <path d="M 0 0 L 10 5 L 0 10 z" fill="${stroke}" />
+                          </marker>
+                        </defs>
+                        <line x1="8" y1="40" x2="48" y2="12" stroke="${stroke}" stroke-width="${Math.max(sw, 2)}" stroke-linecap="round" marker-end="url(#arr-${sh.id})" />
+                      </svg>`;
+                    } else {
+                      return `<svg width="60" height="50" viewBox="0 0 60 50"><rect x="8" y="10" width="44" height="30" rx="3" fill="${fill}" stroke="${stroke}" stroke-width="${sw}" /></svg>`;
+                    }
+                  })()}
                 </div>
 
                 <div style="font-weight:600; font-size:0.85rem; color:var(--text-primary); margin-bottom:4px;">
                   ${App.escapeHtml(sh.name)}
                 </div>
                 <div style="font-size:0.74rem; color:var(--text-muted);">
-                  ${sh.shape_type === 'circle' ? 'Cerchio' : 'Rettangolo'} • Bordo ${sh.border_width}px
+                  ${sh.shape_type === 'circle' ? 'Cerchio' : sh.shape_type === 'line' ? 'Linea' : sh.shape_type === 'arrow' ? 'Freccia' : 'Rettangolo'} • Bordo ${sh.border_width}px
                 </div>
               </div>
             `).join('') : `
@@ -119,14 +141,18 @@ const UserConfigView = {
           <div style="background: var(--bg-tertiary); border: 1px solid var(--border-subtle); border-radius: var(--radius-md); padding: 16px; margin-bottom: 20px;">
             <h4 style="margin-top:0; margin-bottom:12px; font-size:0.95rem; color:var(--text-primary);">Aggiungi nuova immagine / firma</h4>
             <div style="display:flex; gap:12px; align-items:flex-end; flex-wrap:wrap;">
-              <div style="flex:1; min-width:220px;">
+              <div style="flex:1; min-width:200px;">
                 <label style="font-size:0.8rem; font-weight:600; color:var(--text-secondary); margin-bottom:4px; display:block;">Nome Firma / Immagine</label>
-                <input type="text" id="user-sig-name" class="form-input" placeholder="Es. Firma Gabriele Cimaschi, Timbro Aziendale..." style="height:34px; font-size:0.85rem;" />
+                <input type="text" id="user-sig-name" class="form-input" placeholder="${App.escapeHtml(placeholderText)}" style="height:34px; font-size:0.85rem;" />
               </div>
-              <div style="flex:1; min-width:220px;">
+              <div style="flex:1; min-width:200px;">
                 <label style="font-size:0.8rem; font-weight:600; color:var(--text-secondary); margin-bottom:4px; display:block;">Seleziona File Immagine (PNG, JPG, SVG)</label>
                 <input type="file" id="user-sig-file" accept="image/*" class="form-input" style="height:34px; padding:3px 8px; font-size:0.8rem;" />
               </div>
+              <div style="display:flex; align-items:center; gap:6px; margin-bottom:6px;">
+                <input type="checkbox" id="user-sig-default" style="cursor:pointer;" />
+                <label for="user-sig-default" style="font-size:0.8rem; cursor:pointer; color:var(--text-primary); font-weight:600;">⭐ Firma Predefinita</label>
+              </div>
               <button id="btn-save-user-sig" class="btn btn-primary btn-sm" style="height:34px; padding:0 16px; font-weight:600; display:inline-flex; align-items:center; gap:6px;">
                 ➕ Salva in SQLite
               </button>
@@ -136,9 +162,14 @@ const UserConfigView = {
           <!-- Signatures Gallery Grid -->
           <div id="user-sig-grid" style="display:grid; grid-template-columns: repeat(auto-fill, minmax(220px, 1fr)); gap:16px;">
             ${signatures.length > 0 ? signatures.map(sig => `
-              <div class="user-sig-card" style="background:var(--bg-card); border:1px solid var(--border-subtle); border-radius:var(--radius-md); padding:12px; display:flex; flex-direction:column; align-items:center; position:relative; box-shadow:var(--shadow-sm);">
+              <div class="user-sig-card" style="background:var(--bg-card); border:${sig.is_default ? '2px solid var(--accent-primary)' : '1px solid var(--border-subtle)'}; border-radius:var(--radius-md); padding:12px; display:flex; flex-direction:column; align-items:center; position:relative; box-shadow:var(--shadow-sm);">
+                <div style="position:absolute; top:8px; left:8px; display:flex; gap:4px; align-items:center;">
+                  <button class="btn-default-sig" data-id="${sig.id}" style="background:${sig.is_default ? 'var(--accent-primary)' : 'var(--bg-tertiary)'}; border:1px solid var(--border-subtle); color:${sig.is_default ? '#fff' : 'var(--text-secondary)'}; border-radius:12px; padding:2px 8px; cursor:pointer; font-size:0.7rem; font-weight:600;" title="${sig.is_default ? 'Firma Predefinita attuale' : 'Imposta come predefinita'}">
+                    ${sig.is_default ? '⭐ Predefinita' : '☆ Imposta Predefinita'}
+                  </button>
+                </div>
                 <button class="btn-delete-sig" data-id="${sig.id}" style="position:absolute; top:8px; right:8px; background:var(--bg-tertiary); border:1px solid var(--border-subtle); color:var(--danger); border-radius:50%; width:26px; height:26px; cursor:pointer; display:flex; align-items:center; justify-content:center; font-size:12px;" title="Elimina Firma">✕</button>
-                <div style="width:100%; height:110px; display:flex; align-items:center; justify-content:center; background:#ffffff; border-radius:var(--radius-sm); border:1px solid var(--border-subtle); padding:8px; margin-bottom:8px;">
+                <div style="width:100%; height:110px; display:flex; align-items:center; justify-content:center; background:#ffffff; border-radius:var(--radius-sm); border:1px solid var(--border-subtle); padding:8px; margin-bottom:8px; margin-top:24px;">
                   <img src="${sig.image_data}" alt="${App.escapeHtml(sig.name)}" style="max-width:100%; max-height:100%; object-fit:contain;" />
                 </div>
                 <div style="font-weight:600; font-size:0.85rem; color:var(--text-primary); text-align:center; word-break:break-word;">
@@ -163,15 +194,15 @@ const UserConfigView = {
 
   bindEvents(container) {
     // Shapes handlers
-    const btnSaveShape = container.querySelector('#btn-save-shape');
+    const btnSaveShape = container.querySelector('#btn-save-user-shape');
     if (btnSaveShape) {
       btnSaveShape.addEventListener('click', async () => {
-        const name = container.querySelector('#shape-name').value.trim();
+        const name = container.querySelector('#user-shape-name').value.trim();
-        const shapeType = container.querySelector('#shape-type').value;
+        const shapeType = container.querySelector('#user-shape-type').value;
-        const isTransparent = container.querySelector('#shape-transparent-fill').checked;
+        const fillColor = container.querySelector('#user-shape-fill').value;
-        const fillColor = isTransparent ? 'transparent' : container.querySelector('#shape-fill-color').value;
+        const borderColor = container.querySelector('#user-shape-border').value;
-        const borderColor = container.querySelector('#shape-border-color').value;
+        const borderWidth = parseInt(container.querySelector('#user-shape-width').value || 3, 10);
-        const borderWidth = parseInt(container.querySelector('#shape-border-width').value || 3, 10);
+        const isFavorite = container.querySelector('#user-shape-fav').checked;
 
         if (!name) {
           Toast.warning('Inserisci un nome per la forma.');
@@ -188,7 +219,7 @@ const UserConfigView = {
               fill_color: fillColor,
               border_color: borderColor,
               border_width: borderWidth,
-              is_favorite: 1
+              is_favorite: isFavorite ? 1 : 0
             })
           });
           Toast.success('Forma salvata!');
@@ -232,11 +263,13 @@ const UserConfigView = {
     const btnSave = container.querySelector('#btn-save-user-sig');
     const inputName = container.querySelector('#user-sig-name');
     const inputFile = container.querySelector('#user-sig-file');
+    const checkDefault = container.querySelector('#user-sig-default');
 
     if (btnSave && inputFile) {
       btnSave.addEventListener('click', async () => {
         const name = inputName.value.trim();
         const file = inputFile.files[0];
+        const isDefault = checkDefault ? checkDefault.checked : false;
 
         if (!name) {
           Toast.warning('Inserisci un nome descrittivo per la firma/immagine.');
@@ -258,7 +291,8 @@ const UserConfigView = {
               method: 'POST',
               body: JSON.stringify({
                 name,
-                image_data: base64Data
+                image_data: base64Data,
+                is_default: isDefault ? 1 : 0
               })
             });
 
@@ -274,6 +308,19 @@ const UserConfigView = {
       });
     }
 
+    container.querySelectorAll('.btn-default-sig').forEach(btn => {
+      btn.addEventListener('click', async (e) => {
+        e.stopPropagation();
+        try {
+          await App.api(`/api/config/user-signatures/${btn.dataset.id}/set-default`, { method: 'PUT' });
+          Toast.success('Firma predefinita aggiornata!');
+          this.render();
+        } catch (err) {
+          Toast.error('Errore aggiornamento firma predefinita: ' + err.message);
+        }
+      });
+    });
+
     container.querySelectorAll('.btn-delete-sig').forEach(btn => {
       btn.addEventListener('click', async (e) => {
         e.stopPropagation();

public/vendor/chart.js

@@ -0,0 +1,14 @@
+/*!
+ * Chart.js v4.5.1
+ * https://www.chartjs.org
+ * (c) 2025 Chart.js Contributors
+ * Released under the MIT License
+ */
+!function(t,e){"object"==typeof exports&&"undefined"!=typeof module?module.exports=e():"function"==typeof define&&define.amd?define(e):(t="undefined"!=typeof globalThis?globalThis:t||self).Chart=e()}(this,(function(){"use strict";var t=Object.freeze({__proto__:null,get Colors(){return Jo},get Decimation(){return ta},get Filler(){return ba},get Legend(){return Ma},get SubTitle(){return Pa},get Title(){return ka},get Tooltip(){return Na}});function e(){}const i=(()=>{let t=0;return()=>t++})();function s(t){return null==t}function n(t){if(Array.isArray&&Array.isArray(t))return!0;const e=Object.prototype.toString.call(t);return"[object"===e.slice(0,7)&&"Array]"===e.slice(-6)}function o(t){return null!==t&&"[object Object]"===Object.prototype.toString.call(t)}function a(t){return("number"==typeof t||t instanceof Number)&&isFinite(+t)}function r(t,e){return a(t)?t:e}function l(t,e){return void 0===t?e:t}const h=(t,e)=>"string"==typeof t&&t.endsWith("%")?parseFloat(t)/100:+t/e,c=(t,e)=>"string"==typeof t&&t.endsWith("%")?parseFloat(t)/100*e:+t;function d(t,e,i){if(t&&"function"==typeof t.call)return t.apply(i,e)}function u(t,e,i,s){let a,r,l;if(n(t))if(r=t.length,s)for(a=r-1;a>=0;a--)e.call(i,t[a],a);else for(a=0;a<r;a++)e.call(i,t[a],a);else if(o(t))for(l=Object.keys(t),r=l.length,a=0;a<r;a++)e.call(i,t[l[a]],l[a])}function f(t,e){let i,s,n,o;if(!t||!e||t.length!==e.length)return!1;for(i=0,s=t.length;i<s;++i)if(n=t[i],o=e[i],n.datasetIndex!==o.datasetIndex||n.index!==o.index)return!1;return!0}function g(t){if(n(t))return t.map(g);if(o(t)){const e=Object.create(null),i=Object.keys(t),s=i.length;let n=0;for(;n<s;++n)e[i[n]]=g(t[i[n]]);return e}return t}function p(t){return-1===["__proto__","prototype","constructor"].indexOf(t)}function m(t,e,i,s){if(!p(t))return;const n=e[t],a=i[t];o(n)&&o(a)?x(n,a,s):e[t]=g(a)}function x(t,e,i){const s=n(e)?e:[e],a=s.length;if(!o(t))return t;const r=(i=i||{}).merger||m;let l;for(let 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i="_onData"+w(e),s=t[e];Object.defineProperty(t,e,{configurable:!0,enumerable:!1,value(...eLine truncated
+/*!
+ * @kurkle/color v0.3.2
+ * https://github.com/kurkle/color#readme
+ * (c) 2023 Jukka Kurkela
+ * Released under the MIT License
+ */function _t(t){return t+.5|0}const yt=(t,e,i)=>Math.max(Math.min(t,i),e);function vt(t){return yt(_t(2.55*t),0,255)}function Mt(t){return yt(_t(255*t),0,255)}function wt(t){return yt(_t(t/2.55)/100,0,1)}function kt(t){return yt(_t(100*t),0,100)}const St={0:0,1:1,2:2,3:3,4:4,5:5,6:6,7:7,8:8,9:9,A:10,B:11,C:12,D:13,E:14,F:15,a:10,b:11,c:12,d:13,e:14,f:15},Pt=[..."0123456789ABCDEF"],Dt=t=>Pt[15&t],Ct=t=>Pt[(240&t)>>4]+Pt[15&t],Ot=t=>(240&t)>>4==(15&t);function At(t){var e=(t=>Ot(t.r)&&Ot(t.g)&&Ot(t.b)&&Ot(t.a))(t)?Dt:Ct;return t?"#"+e(t.r)+e(t.g)+e(t.b)+((t,e)=>t<255?e(t):"")(t.a,e):void 0}const Tt=/^(hsla?|hwb|hsv)\(\s*([-+.e\d]+)(?:deg)?[\s,]+([-+.e\d]+)%[\s,]+([-+.e\d]+)%(?:[\s,]+([-+.e\d]+)(%)?)?\s*\)$/;function Lt(t,e,i){const s=e*Math.min(i,1-i),n=(e,n=(e+t/30)%12)=>i-s*Math.max(Math.min(n-3,9-n,1),-1);return[n(0),n(8),n(4)]}function Et(t,e,i){const s=(s,n=(s+t/60)%6)=>i-i*e*Math.max(Math.min(n,4-n,1),0);return[s(5),s(3),s(1)]}function Rt(t,e,i){const s=Lt(t,1,.5);let 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+//# sourceMappingURL=chart.umd.min.js.map

public/vendor/pdf-lib.min.js

@@ -0,0 +1,16 @@
+!function(t,e){"object"==typeof exports&&"undefined"!=typeof module?e(exports):"function"==typeof define&&define.amd?define(["exports"],e):e((t=t||self).PDFLib={})}(this,(function(t){"use strict";
+/*! *****************************************************************************
+    Copyright (c) Microsoft Corporation. All rights reserved.
+    Licensed under the Apache License, Version 2.0 (the "License"); you may not use
+    this file except in compliance with the License. You may obtain a copy of the
+    License at http://www.apache.org/licenses/LICENSE-2.0
+
+    THIS CODE IS PROVIDED ON AN *AS IS* BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY
+    KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED
+    WARRANTIES OR CONDITIONS OF TITLE, FITNESS FOR A PARTICULAR PURPOSE,
+    MERCHANTABLITY OR NON-INFRINGEMENT.
+
+    See the Apache Version 2.0 License for specific language governing permissions
+    and limitations under the License.
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public/vendor/pdf.min.js

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+/**
+ * @licstart The following is the entire license notice for the
+ * JavaScript code in this page
+ *
+ * Copyright 2023 Mozilla Foundation
+ *
+ * Licensed under the Apache License, Version 2.0 (the "License");
+ * you may not use this file except in compliance with the License.
+ * You may obtain a copy of the License at
+ *
+ *     http://www.apache.org/licenses/LICENSE-2.0
+ *
+ * Unless required by applicable law or agreed to in writing, software
+ * distributed under the License is distributed on an "AS IS" BASIS,
+ * WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+ * See the License for the specific language governing permissions and
+ * limitations under the License.
+ *
+ * @licend The above is the entire license notice for the
+ * JavaScript code in this page
+ */
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public/vendor/quill.js

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+/*! For license information please see quill.js.LICENSE.txt */
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public/vendor/quill.snow.css

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+/*!
+ * Quill Editor v2.0.2
+ * https://quilljs.com
+ * Copyright (c) 2017-2024, Slab
+ * Copyright (c) 2014, Jason Chen
+ * Copyright (c) 2013, salesforce.com
+ */
+.ql-container{box-sizing:border-box;font-family:Helvetica,Arial,sans-serif;font-size:13px;height:100%;margin:0;position:relative}.ql-container.ql-disabled .ql-tooltip{visibility:hidden}.ql-container:not(.ql-disabled) li[data-list=checked] > .ql-ui,.ql-container:not(.ql-disabled) li[data-list=unchecked] > .ql-ui{cursor:pointer}.ql-clipboard{left:-100000px;height:1px;overflow-y:hidden;position:absolute;top:50%}.ql-clipboard p{margin:0;padding:0}.ql-editor{box-sizing:border-box;counter-reset:list-0 list-1 list-2 list-3 list-4 list-5 list-6 list-7 list-8 list-9;line-height:1.42;height:100%;outline:none;overflow-y:auto;padding:12px 15px;tab-size:4;-moz-tab-size:4;text-align:left;white-space:pre-wrap;word-wrap:break-word}.ql-editor > *{cursor:text}.ql-editor p,.ql-editor ol,.ql-editor pre,.ql-editor blockquote,.ql-editor h1,.ql-editor h2,.ql-editor h3,.ql-editor h4,.ql-editor h5,.ql-editor h6{margin:0;padding:0}@supports (counter-set:none){.ql-editor p,.ql-editor h1,.ql-editor h2,.ql-editor h3,.ql-editor h4,.ql-editor h5,.ql-editor h6{counter-set:list-0 list-1 list-2 list-3 list-4 list-5 list-6 list-7 list-8 list-9}}@supports not (counter-set:none){.ql-editor p,.ql-editor h1,.ql-editor h2,.ql-editor h3,.ql-editor h4,.ql-editor h5,.ql-editor h6{counter-reset:list-0 list-1 list-2 list-3 list-4 list-5 list-6 list-7 list-8 list-9}}.ql-editor table{border-collapse:collapse}.ql-editor td{border:1px solid #000;padding:2px 5px}.ql-editor ol{padding-left:1.5em}.ql-editor li{list-style-type:none;padding-left:1.5em;position:relative}.ql-editor li > .ql-ui:before{display:inline-block;margin-left:-1.5em;margin-right:.3em;text-align:right;white-space:nowrap;width:1.2em}.ql-editor li[data-list=checked] > .ql-ui,.ql-editor li[data-list=unchecked] > .ql-ui{color:#777}.ql-editor li[data-list=bullet] > .ql-ui:before{content:'\2022'}.ql-editor li[data-list=checked] > .ql-ui:before{content:'\2611'}.ql-editor li[data-list=unchecked] > .ql-ui:before{content:'\2610'}@supports (counter-set:none){.ql-editor li[data-list]{counter-set:list-1 list-2 list-3 list-4 list-5 list-6 list-7 list-8 list-9}}@supports not (counter-set:none){.ql-editor li[data-list]{counter-reset:list-1 list-2 list-3 list-4 list-5 list-6 list-7 list-8 list-9}}.ql-editor li[data-list=ordered]{counter-increment:list-0}.ql-editor li[data-list=ordered] > .ql-ui:before{content:counter(list-0, decimal) '. '}.ql-editor li[data-list=ordered].ql-indent-1{counter-increment:list-1}.ql-editor li[data-list=ordered].ql-indent-1 > .ql-ui:before{content:counter(list-1, lower-alpha) '. '}@supports (counter-set:none){.ql-editor li[data-list].ql-indent-1{counter-set:list-2 list-3 list-4 list-5 list-6 list-7 list-8 list-9}}@supports not (counter-set:none){.ql-editor li[data-list].ql-indent-1{counter-reset:list-2 list-3 list-4 list-5 list-6 list-7 list-8 list-9}}.ql-editor li[data-list=ordered].ql-indent-2{counter-increment:list-2}.ql-editor li[data-list=ordered].ql-indent-2 > .ql-ui:before{content:counter(list-2, lower-roman) '. '}@supports (counter-set:none){.ql-editor li[data-list].ql-indent-2{counter-set:list-3 list-4 list-5 list-6 list-7 list-8 list-9}}@supports not (counter-set:none){.ql-editor li[data-list].ql-indent-2{counter-reset:list-3 list-4 list-5 list-6 list-7 list-8 list-9}}.ql-editor li[data-list=ordered].ql-indent-3{counter-increment:list-3}.ql-editor li[data-list=ordered].ql-indent-3 > .ql-ui:before{content:counter(list-3, decimal) '. '}@supports (counter-set:none){.ql-editor li[data-list].ql-indent-3{counter-set:list-4 list-5 list-6 list-7 list-8 list-9}}@supports not (counter-set:none){.ql-editor li[data-list].ql-indent-3{counter-reset:list-4 list-5 list-6 list-7 list-8 list-9}}.ql-editor li[data-list=ordered].ql-indent-4{counter-increment:list-4}.ql-editor li[data-list=ordered].ql-indent-4 > .ql-ui:before{content:counter(list-4, lower-alpha) '. '}@supports (counter-set:none){.ql-editor li[data-list].ql-indent-4{counter-set:list-5 list-6 list-7 list-8 list-9}}@supports not (counter-set:none){.ql-editor li[data-list].ql-indent-4{counter-reset:list-5 list-6 list-7 list-8 list-9}}.ql-editor li[data-list=ordered].ql-indent-5{counter-increment:list-5}.ql-editor li[data-list=ordered].ql-indent-5 > .ql-ui:before{content:counter(list-5, lower-roman) '. '}@supports (counter-set:none){.ql-editor li[data-list].ql-indent-5{counter-set:list-6 list-7 list-8 list-9}}@supports not (counter-set:none){.ql-editor li[data-list].ql-indent-5{counter-reset:list-6 list-7 list-8 list-9}}.ql-editor li[data-list=ordered].ql-indent-6{counter-increment:list-6}.ql-editor li[data-list=ordered].ql-indent-6 > .ql-ui:before{content:counter(list-6, decimal) '. '}@supports (counter-set:none){.ql-editor li[data-list].ql-indent-6{counter-set:list-7 list-8 list-9}}@supports not (counter-set:none){.ql-editor li[data-list].ql-indent-6{counter-reset:list-7 list-8 list-9}}.ql-editor li[data-list=ordered].ql-indent-7{counter-increment:list-7}.ql-editor li[data-list=ordered].ql-indent-7 > .ql-ui:before{content:coLine truncated
+
+/*# sourceMappingURL=quill.snow.css.map*/

routes/config.js

@@ -192,7 +192,7 @@ router.get('/user-signatures', (req, res) => {
   try {
     const operatorId = parseInt(req.headers['x-agent-id'] || '1', 10);
     const signatures = db.prepare(`
-      SELECT * FROM user_signatures WHERE agent_id = ? ORDER BY id DESC
+      SELECT * FROM user_signatures WHERE agent_id = ? ORDER BY is_default DESC, id DESC
     `).all(operatorId);
     res.json(signatures);
   } catch (err) {
@@ -205,19 +205,24 @@ router.get('/user-signatures', (req, res) => {
 router.post('/user-signatures', (req, res) => {
   try {
     const operatorId = parseInt(req.headers['x-agent-id'] || '1', 10);
-    const { name, image_data } = req.body;
+    const { name, image_data, is_default } = req.body;
 
     if (!name || !image_data) {
       return res.status(400).json({ error: 'Nome e dati immagine sono obbligatori' });
     }
 
+    const defaultVal = is_default ? 1 : 0;
+    if (defaultVal === 1) {
+      db.prepare(`UPDATE user_signatures SET is_default = 0 WHERE agent_id = ?`).run(operatorId);
+    }
+
     const info = db.prepare(`
-      INSERT INTO user_signatures (agent_id, name, image_data)
+      INSERT INTO user_signatures (agent_id, name, image_data, is_default)
-      VALUES (?, ?, ?)
+      VALUES (?, ?, ?, ?)
-    `).run(operatorId, name.trim(), image_data);
+    `).run(operatorId, name.trim(), image_data, defaultVal);
 
     const signatures = db.prepare(`
-      SELECT * FROM user_signatures WHERE agent_id = ? ORDER BY id DESC
+      SELECT * FROM user_signatures WHERE agent_id = ? ORDER BY is_default DESC, id DESC
     `).all(operatorId);
 
     res.json({
@@ -232,6 +237,30 @@ router.post('/user-signatures', (req, res) => {
   }
 });
 
+// PUT /api/config/user-signatures/:id/set-default — Set signature as default
+router.put('/user-signatures/:id/set-default', (req, res) => {
+  try {
+    const operatorId = parseInt(req.headers['x-agent-id'] || '1', 10);
+    const { id } = req.params;
+
+    db.prepare(`UPDATE user_signatures SET is_default = 0 WHERE agent_id = ?`).run(operatorId);
+    db.prepare(`UPDATE user_signatures SET is_default = 1 WHERE id = ? AND agent_id = ?`).run(id, operatorId);
+
+    const signatures = db.prepare(`
+      SELECT * FROM user_signatures WHERE agent_id = ? ORDER BY is_default DESC, id DESC
+    `).all(operatorId);
+
+    res.json({
+      success: true,
+      message: 'Firma predefinita aggiornata con successo!',
+      signatures
+    });
+  } catch (err) {
+    console.error('Error setting default signature:', err);
+    res.status(500).json({ error: 'Errore aggiornamento firma predefinita', message: err.message });
+  }
+});
+
 // DELETE /api/config/user-signatures/:id — Delete user signature image
 router.delete('/user-signatures/:id', (req, res) => {
   try {
@@ -241,7 +270,7 @@ router.delete('/user-signatures/:id', (req, res) => {
     db.prepare(`DELETE FROM user_signatures WHERE id = ? AND agent_id = ?`).run(id, operatorId);
 
     const signatures = db.prepare(`
-      SELECT * FROM user_signatures WHERE agent_id = ? ORDER BY id DESC
+      SELECT * FROM user_signatures WHERE agent_id = ? ORDER BY is_default DESC, id DESC
     `).all(operatorId);
 
     res.json({

routes/lookups.js

@@ -296,6 +296,12 @@ router.get('/customer-companies/search', async (req, res) => {
   }
 });
 
+// Alias /api/customers/search -> /api/customer-users/search for backwards compatibility
+router.get('/customers/search', (req, res, next) => {
+  req.url = '/customer-users/search' + (req.url.includes('?') ? req.url.slice(req.url.indexOf('?')) : '');
+  router.handle(req, res, next);
+});
+
 // GET /api/customer-users/search — Search customer users (supports LDAP via REST, fallbacks to DB)
 router.get('/customer-users/search', async (req, res) => {
   const { q = '', customer_company_id } = req.query;

routes/tickets.js

@@ -2,6 +2,7 @@ const express = require('express');
 const router = express.Router();
 const pool = require('../db');
 const { db, logAttivita } = require('../activityDb');
+const { cleanAndDecodeText } = require('../utils/textDecoder');
 
 // Helper to get local timestamp in YYYY-MM-DD HH:mm:ss format
 function getLocalTimestamp() {
@@ -211,20 +212,45 @@ router.get('/', async (req, res) => {
     }
     const searchTerm = search || sub_search;
     if (searchTerm) {
-      conditions.push(`(
+      const isRegex = req.query.is_regex === 'true' || req.query.is_regex === '1';
-        t.title ILIKE $${paramIdx} OR 
+      if (isRegex) {
-        t.tn ILIKE $${paramIdx} OR
+        // Validate regex pattern to prevent DB syntax error
-        EXISTS (
+        try {
-          SELECT 1 FROM article art
+          new RegExp(searchTerm);
-          LEFT JOIN article_data_mime adm ON art.id = adm.article_id
+        } catch (regexErr) {
-          WHERE art.ticket_id = t.id AND (
+          return res.status(400).json({ error: `Espressione regolare non valida: ${regexErr.message}` });
-            adm.a_subject ILIKE $${paramIdx} OR
+        }
-            adm.a_body ILIKE $${paramIdx}
+
+        conditions.push(`(
+          t.title ~* $${paramIdx} OR 
+          t.tn ~* $${paramIdx} OR
+          EXISTS (
+            SELECT 1 FROM article art
+            LEFT JOIN article_data_mime adm ON art.id = adm.article_id
+            WHERE art.ticket_id = t.id AND (
+              adm.a_subject ~* $${paramIdx} OR
+              adm.a_body ~* $${paramIdx}
+            )
           )
-        )
+        )`);
-      )`);
+        params.push(searchTerm);
-      params.push(`%${searchTerm}%`);
+        paramIdx++;
-      paramIdx++;
+      } else {
+        conditions.push(`(
+          t.title ILIKE $${paramIdx} OR 
+          t.tn ILIKE $${paramIdx} OR
+          EXISTS (
+            SELECT 1 FROM article art
+            LEFT JOIN article_data_mime adm ON art.id = adm.article_id
+            WHERE art.ticket_id = t.id AND (
+              adm.a_subject ILIKE $${paramIdx} OR
+              adm.a_body ILIKE $${paramIdx}
+            )
+          )
+        )`);
+        params.push(`%${searchTerm}%`);
+        paramIdx++;
+      }
     }
 
     const whereClause = conditions.length > 0
@@ -292,6 +318,12 @@ router.get('/', async (req, res) => {
       }
     }
 
+    result.rows.forEach(t => {
+      if (t.title) t.title = cleanAndDecodeText(t.title);
+      if (t.customer_first) t.customer_first = cleanAndDecodeText(t.customer_first);
+      if (t.customer_last) t.customer_last = cleanAndDecodeText(t.customer_last);
+    });
+
     res.json({
       tickets: result.rows,
       total,
@@ -306,12 +338,37 @@ router.get('/', async (req, res) => {
   }
 });
 
+// ============================================================
+// GET /api/tickets/stats — Ticket statistics overview
+// ============================================================
+router.get('/stats', async (req, res) => {
+  try {
+    const totalRes = await pool.query('SELECT COUNT(*) as total FROM ticket');
+    const openRes = await pool.query(
+      `SELECT COUNT(*) as total FROM ticket t
+       JOIN ticket_state ts ON t.ticket_state_id = ts.id
+       JOIN ticket_state_type tst ON ts.type_id = tst.id
+       WHERE tst.name IN ('new', 'open', 'pending auto', 'pending reminder')`
+    );
+    res.json({
+      total_tickets: parseInt(totalRes.rows[0]?.total || 0),
+      open_tickets: parseInt(openRes.rows[0]?.total || 0),
+    });
+  } catch (err) {
+    console.error('Error fetching ticket stats:', err);
+    res.status(500).json({ error: err.message });
+  }
+});
+
 // ============================================================
 // GET /api/tickets/:id — Single ticket detail
 // ============================================================
-router.get('/:id', async (req, res) => {
+router.get('/:id', async (req, res, next) => {
   try {
     const { id } = req.params;
+    if (isNaN(id)) {
+      return res.status(400).json({ error: 'ID ticket non valido' });
+    }
 
     const ticketResult = await pool.query(
       `SELECT
@@ -355,7 +412,11 @@ router.get('/:id', async (req, res) => {
         // 1. Try to read from local SQLite cache in internal.db
         let cachedUser = null;
         try {
-          cachedUser = db.prepare('SELECT email, first_name, last_name, phone FROM customer_user_cache WHERE login = ?').get(ticket.customer_user_id);
+          cachedUser = db.prepare(`
+            SELECT login, email, first_name, last_name, phone
+            FROM customer_user_cache
+            WHERE login = ? OR (first_name || ' ' || last_name) = ? COLLATE NOCASE
+          `).get(ticket.customer_user_id, ticket.customer_user_id);
         } catch (dbErr) {
           console.warn('[LDAP Cache Detail] SQLite cache read failed:', dbErr.message);
         }
@@ -366,37 +427,50 @@ router.get('/:id', async (req, res) => {
           ticket.customer_email = cachedUser.email || '';
           ticket.customer_phone = cachedUser.phone || '';
         } else {
-          // 2. Fallback to live API fetch
+          // 2. Fallback to live API fetch (only if login doesn't contain spaces)
-          const getResult = await otrsRequest('POST', '/CustomerUserGet', { UserLogin: ticket.customer_user_id });
+          let targetLogin = ticket.customer_user_id;
-          const getData = (getResult && getResult.Data) || getResult;
+          if (targetLogin.includes(' ')) {
-          if (getData && getData.CustomerUser) {
-            const u = getData.CustomerUser;
-            ticket.customer_first = u.UserFirstname || '';
-            ticket.customer_last = u.UserLastname || '';
-            ticket.customer_email = u.UserEmail || '';
-            ticket.customer_phone = u.UserPhone || '';
-
-            // 3. Store in SQLite cache for subsequent detail queries
             try {
-              db.prepare(`
+              const sRes = await otrsRequest('POST', '/CustomerUserSearch', { Search: `*${targetLogin}*`, Valid: 1 });
-                INSERT INTO customer_user_cache (login, email, first_name, last_name, customer_id, phone)
+              const sData = (sRes && sRes.Data) || sRes;
-                VALUES (?, ?, ?, ?, ?, ?)
+              if (sData && sData.CustomerUserID) {
-                ON CONFLICT(login) DO UPDATE SET
+                targetLogin = Array.isArray(sData.CustomerUserID) ? sData.CustomerUserID[0] : sData.CustomerUserID;
-                  email=excluded.email,
+              }
-                  first_name=excluded.first_name,
+            } catch (_) {}
-                  last_name=excluded.last_name,
+          }
-                  customer_id=excluded.customer_id,
+
-                  phone=excluded.phone
+          if (targetLogin && !targetLogin.includes(' ')) {
-              `).run(
+            const getResult = await otrsRequest('POST', '/CustomerUserGet', { UserLogin: targetLogin });
-                u.UserLogin,
+            const getData = (getResult && getResult.Data) || getResult;
-                u.UserEmail || '',
+            if (getData && getData.CustomerUser) {
-                u.UserFirstname || '',
+              const u = getData.CustomerUser;
-                u.UserLastname || '',
+              ticket.customer_first = u.UserFirstname || '';
-                u.UserCustomerID || '',
+              ticket.customer_last = u.UserLastname || '';
-                u.UserPhone || ''
+              ticket.customer_email = u.UserEmail || '';
-              );
+              ticket.customer_phone = u.UserPhone || '';
-            } catch (cacheErr) {
+
-              console.warn('[LDAP Cache Detail] Failed to write fetched user to SQLite cache:', cacheErr.message);
+              // 3. Store in SQLite cache for subsequent detail queries
+              try {
+                db.prepare(`
+                  INSERT INTO customer_user_cache (login, email, first_name, last_name, customer_id, phone)
+                  VALUES (?, ?, ?, ?, ?, ?)
+                  ON CONFLICT(login) DO UPDATE SET
+                    email=excluded.email,
+                    first_name=excluded.first_name,
+                    last_name=excluded.last_name,
+                    customer_id=excluded.customer_id,
+                    phone=excluded.phone
+                `).run(
+                  u.UserLogin,
+                  u.UserEmail || '',
+                  u.UserFirstname || '',
+                  u.UserLastname || '',
+                  u.UserCustomerID || '',
+                  u.UserPhone || ''
+                );
+              } catch (cacheErr) {
+                console.warn('[LDAP Cache Detail] Failed to write fetched user to SQLite cache:', cacheErr.message);
+              }
             }
           }
         }
@@ -443,14 +517,17 @@ router.get('/:id', async (req, res) => {
       [id]
     );
 
-    // Fetch HTML body attachment content for articles if present (e.g. file-1, file-1.html, text/html)
+    // Fetch HTML body attachment content for articles if present (e.g. file-1, file-2, text/html, html attachments)
     const htmlAttachmentsRes = await pool.query(
       `SELECT id, article_id, filename, content_type, content
        FROM article_data_mime_attachment
        WHERE article_id IN (SELECT id FROM article WHERE ticket_id = $1)
          AND (
            filename LIKE 'file-%'
+           OR filename LIKE '%.html'
+           OR filename LIKE '%.htm'
            OR content_type LIKE '%html%'
+           OR content_type LIKE '%text%'
            OR disposition = 'inline'
          )
        ORDER BY id ASC`,
@@ -522,10 +599,14 @@ router.get('/:id', async (req, res) => {
       return text;
     };
 
+    if (ticket.title) ticket.title = cleanAndDecodeText(ticket.title);
+    if (ticket.customer_first) ticket.customer_first = cleanAndDecodeText(ticket.customer_first);
+    if (ticket.customer_last) ticket.customer_last = cleanAndDecodeText(ticket.customer_last);
+
     const htmlBodyMap = {};
     for (const row of htmlAttachmentsRes.rows) {
       if (row.content) {
-        const contentStr = decodeTextContent(row.content, row.content_type);
+        const contentStr = cleanAndDecodeText(row.content, row.content_type);
         if (contentStr && /<(div|p|br|table|html|body|span|img|a|style)\b/i.test(contentStr)) {
           const fname = (row.filename || '').toLowerCase();
           if (!htmlBodyMap[row.article_id] || fname.startsWith('file-1') || fname.startsWith('file-2')) {
@@ -536,12 +617,21 @@ router.get('/:id', async (req, res) => {
     }
 
     articlesResult.rows.forEach(a => {
-      // Ensure a.a_body and subject are properly decoded if legacy encoded
+      // Decode article subjects, bodies, and sender/recipient headers
       if (a.a_body) {
-        a.a_body = decodeTextContent(a.a_body, a.a_content_type);
+        a.a_body = cleanAndDecodeText(a.a_body, a.a_content_type);
       }
       if (a.a_subject) {
-        a.a_subject = decodeTextContent(a.a_subject, 'text/plain; charset=utf-8');
+        a.a_subject = cleanAndDecodeText(a.a_subject);
+      }
+      if (a.a_from) {
+        a.a_from = cleanAndDecodeText(a.a_from);
+      }
+      if (a.a_to) {
+        a.a_to = cleanAndDecodeText(a.a_to);
+      }
+      if (a.a_cc) {
+        a.a_cc = cleanAndDecodeText(a.a_cc);
       }
 
       if (htmlBodyMap[a.article_id]) {
@@ -892,9 +982,19 @@ router.patch('/:id', async (req, res) => {
       if (updates.responsible_user_id !== undefined) ticketFields.ResponsibleID = updates.responsible_user_id;
       if (updates.type_id !== undefined) ticketFields.TypeID = updates.type_id;
       if (updates.title !== undefined) ticketFields.Title = updates.title;
-      if (updates.ticket_lock_id !== undefined) ticketFields.LockID = updates.ticket_lock_id;
+      if (updates.customer_user_id !== undefined && updates.customer_user_id !== null && updates.customer_user_id !== '') {
-      if (updates.customer_id !== undefined) ticketFields.CustomerID = updates.customer_id;
+        try {
-      if (updates.customer_user_id !== undefined) ticketFields.CustomerUser = updates.customer_user_id;
+          const match = db.prepare(`SELECT login, customer_id FROM customer_user_cache WHERE login = ? OR (first_name || ' ' || last_name) = ? COLLATE NOCASE`).get(updates.customer_user_id, updates.customer_user_id);
+          if (match) {
+            updates.customer_user_id = match.login;
+            if (!updates.customer_id && match.customer_id) {
+              updates.customer_id = match.customer_id;
+            }
+          }
+        } catch (e) {}
+        ticketFields.CustomerUser = updates.customer_user_id;
+      }
+      if (updates.customer_id !== undefined && updates.customer_id !== null && updates.customer_id !== '') ticketFields.CustomerID = updates.customer_id;
 
       // If ticketFields is empty but we have a note or timeUnit to log, supply a dummy field (StateID) so Ticket is not empty
       if (Object.keys(ticketFields).length === 0 && (hasNote || (!isNaN(timeUnit) && timeUnit > 0))) {
@@ -963,6 +1063,7 @@ router.patch('/:id', async (req, res) => {
   const client = await pool.connect();
   try {
     await client.query('BEGIN');
+    const localNow = getLocalTimestamp();
 
     // If state is changing, check if the target state is a closed state type to auto-unlock
     if (updates.ticket_state_id && updates.ticket_state_id !== current.ticket_state_id) {
@@ -1624,9 +1725,19 @@ router.patch('/batch/update', async (req, res) => {
       if (updates.queue_id !== undefined) ticketFields.QueueID = updates.queue_id;
       if (updates.type_id !== undefined) ticketFields.TypeID = updates.type_id;
       if (updates.user_id !== undefined) ticketFields.OwnerID = updates.user_id;
-      if (updates.responsible_user_id !== undefined) ticketFields.ResponsibleID = updates.responsible_user_id;
+      if (updates.customer_user_id !== undefined && updates.customer_user_id !== null && updates.customer_user_id !== '') {
-      if (updates.customer_id !== undefined) ticketFields.CustomerID = updates.customer_id;
+        try {
-      if (updates.customer_user_id !== undefined) ticketFields.CustomerUser = updates.customer_user_id;
+          const match = db.prepare(`SELECT login, customer_id FROM customer_user_cache WHERE login = ? OR (first_name || ' ' || last_name) = ? COLLATE NOCASE`).get(updates.customer_user_id, updates.customer_user_id);
+          if (match) {
+            updates.customer_user_id = match.login;
+            if (!updates.customer_id && match.customer_id) {
+              updates.customer_id = match.customer_id;
+            }
+          }
+        } catch (e) {}
+        ticketFields.CustomerUser = updates.customer_user_id;
+      }
+      if (updates.customer_id !== undefined && updates.customer_id !== null && updates.customer_id !== '') ticketFields.CustomerID = updates.customer_id;
 
       // Auto sblocco check
       if (updates.ticket_state_id) {
@@ -1866,6 +1977,9 @@ router.delete('/articles/:articleId', async (req, res) => {
 router.get('/attachments/:id', async (req, res) => {
   try {
     const { id } = req.params;
+    if (!/^\d+$/.test(id)) {
+      return res.status(404).send('Allegato non trovato.');
+    }
     const result = await pool.query(
       `SELECT filename, content_type, content
        FROM article_data_mime_attachment
@@ -1934,6 +2048,124 @@ router.get('/attachments/:id', async (req, res) => {
   }
 });
 
+// PUT /api/tickets/attachments/:id — Update text attachment content
+router.put('/attachments/:id', async (req, res) => {
+  try {
+    const { id } = req.params;
+    if (!/^\d+$/.test(id)) {
+      return res.status(404).json({ error: 'Allegato non trovato' });
+    }
+    const { content } = req.body;
+    if (typeof content !== 'string') {
+      return res.status(400).json({ error: 'Contenuto non valido' });
+    }
+
+    const checkRes = await pool.query(
+      `SELECT filename, content_type FROM article_data_mime_attachment WHERE id = $1`,
+      [id]
+    );
+    if (checkRes.rows.length === 0) {
+      return res.status(404).json({ error: 'Allegato non trovato' });
+    }
+
+    const contentBuffer = Buffer.from(content, 'utf-8');
+    await pool.query(
+      `UPDATE article_data_mime_attachment SET content = $1, content_size = $2 WHERE id = $3`,
+      [contentBuffer, contentBuffer.length, id]
+    );
+    res.json({ message: 'Allegato di testo aggiornato con successo' });
+  } catch (err) {
+    console.error('Errore aggiornamento allegato:', err);
+    res.status(500).json({ error: err.message });
+  }
+});
+
+// POST /api/tickets/attachments/:id/open — Open attachment using OS default app (Word, Excel, etc.)
+router.post('/attachments/:id/open', async (req, res) => {
+  try {
+    const { id } = req.params;
+    if (!/^\d+$/.test(id)) {
+      return res.status(404).json({ error: 'Allegato non trovato' });
+    }
+    const result = await pool.query(
+      `SELECT filename, content_type, content FROM article_data_mime_attachment WHERE id = $1`,
+      [id]
+    );
+    if (result.rows.length === 0) {
+      return res.status(404).json({ error: 'Allegato non trovato' });
+    }
+    const attachment = result.rows[0];
+
+    let contentBuffer;
+    if (attachment.content) {
+      if (Buffer.isBuffer(attachment.content)) {
+        const isRawBinary = attachment.content.length > 4 && (
+          (attachment.content[0] === 0x25 && attachment.content[1] === 0x50 && attachment.content[2] === 0x44 && attachment.content[3] === 0x46) ||
+          (attachment.content[0] === 0xFF && attachment.content[1] === 0xD8) ||
+          (attachment.content[0] === 0x89 && attachment.content[1] === 0x50) ||
+          (attachment.content[0] === 0x50 && attachment.content[1] === 0x4B)
+        );
+        if (isRawBinary) {
+          contentBuffer = attachment.content;
+        } else {
+          const str = attachment.content.toString('utf-8');
+          const cleaned = str.replace(/\s+/g, '');
+          if (cleaned.length > 0 && cleaned.length % 4 === 0 && /^[A-Za-z0-9+/]*={0,2}$/.test(cleaned)) {
+            try { contentBuffer = Buffer.from(cleaned, 'base64'); } catch (_) { contentBuffer = attachment.content; }
+          } else {
+            contentBuffer = attachment.content;
+          }
+        }
+      } else if (typeof attachment.content === 'string') {
+        const cleaned = attachment.content.replace(/\s+/g, '');
+        if (cleaned.length > 0 && cleaned.length % 4 === 0 && /^[A-Za-z0-9+/]*={0,2}$/.test(cleaned)) {
+          try { contentBuffer = Buffer.from(cleaned, 'base64'); } catch (_) { contentBuffer = Buffer.from(attachment.content, 'utf-8'); }
+        } else {
+          contentBuffer = Buffer.from(attachment.content, 'utf-8');
+        }
+      } else {
+        contentBuffer = Buffer.from(attachment.content);
+      }
+    } else {
+      contentBuffer = Buffer.alloc(0);
+    }
+
+    const fs = require('fs');
+    const path = require('path');
+    const os = require('os');
+    const { exec } = require('child_process');
+
+    const tempDir = path.join(os.tmpdir(), 'otrs_turbo_attachments');
+    if (!fs.existsSync(tempDir)) {
+      fs.mkdirSync(tempDir, { recursive: true });
+    }
+
+    const safeName = (attachment.filename || `allegato_${id}`).replace(/[^a-zA-Z0-9._-]/g, '_');
+    const filePath = path.join(tempDir, `${id}_${safeName}`);
+    fs.writeFileSync(filePath, contentBuffer);
+
+    let command = `"" "${filePath}"`;
+    if (process.platform === 'win32') {
+      command = `start "" "${filePath}"`;
+    } else if (process.platform === 'darwin') {
+      command = `open "${filePath}"`;
+    } else {
+      command = `xdg-open "${filePath}"`;
+    }
+
+    exec(command, (err) => {
+      if (err) {
+        console.error('Error opening file via OS default app:', err);
+        return res.status(500).json({ error: 'Impossibile aprire il file con l\'applicazione di sistema: ' + err.message });
+      }
+      res.json({ message: 'File aperto con l\'applicazione predefinita di sistema', filePath });
+    });
+  } catch (err) {
+    console.error('Errore apertura allegato:', err);
+    res.status(500).json({ error: err.message });
+  }
+});
+
 // POST /api/tickets/merge — Merge tickets (Issue #7)
 router.post('/merge', async (req, res) => {
   const { targetId, sourceIds } = req.body;
@@ -2151,50 +2383,98 @@ router.post('/merge', async (req, res) => {
 router.get('/time-accounting/summary', async (req, res) => {
   try {
     const operatorId = parseInt(req.headers['x-agent-id'], 10) || 1;
-    const agentId = parseInt(req.query.agent_id, 10) || operatorId;
+    const agentIdsRaw = req.query.agent_ids || req.query.agent_id || String(operatorId);
+    const agentIds = agentIdsRaw.split(',').map(x => parseInt(x.trim(), 10)).filter(x => !isNaN(x));
     const dateStr = req.query.date || new Date().toISOString().slice(0, 10);
 
-    const targetDate = new Date(`${dateStr}T00:00:00Z`);
+    const rangeParam = req.query.range || '35';
-    const startDateObj = new Date(targetDate);
+    const isAll = rangeParam === 'all';
-    startDateObj.setDate(startDateObj.getDate() - 14);
+    let result;
-    const endDateObj = new Date(targetDate);
+    if (isAll) {
-    endDateObj.setDate(endDateObj.getDate() + 14);
+      result = await pool.query(
+        `SELECT
+           a.id AS article_id,
+           a.ticket_id,
+           a.create_by AS agent_id,
+           t.tn AS ticket_tn,
+           t.title AS ticket_title,
+           ast.name AS sender_type,
+           cc.name AS channel,
+           adm.a_subject,
+           adm.a_body,
+           adm.a_from,
+           adm.a_to,
+           a.create_time,
+           COALESCE(ta.time_unit, 0) AS time_unit
+         FROM article a
+         JOIN ticket t ON a.ticket_id = t.id
+         JOIN article_sender_type ast ON a.article_sender_type_id = ast.id
+         LEFT JOIN communication_channel cc ON a.communication_channel_id = cc.id
+         LEFT JOIN article_data_mime adm ON a.id = adm.article_id
+         LEFT JOIN (
+           SELECT article_id, SUM(time_unit) AS time_unit
+           FROM time_accounting
+           GROUP BY article_id
+         ) ta ON a.id = ta.article_id
+         WHERE a.create_by = ANY($1::int[])
+         ORDER BY a.create_time DESC, a.id DESC`,
+        [agentIds]
+      );
+    } else {
+      const targetDate = new Date(`${dateStr}T00:00:00Z`);
+      let startDateObj, endDateObj;
 
-    const startTime = `${startDateObj.toISOString().slice(0, 10)} 00:00:00`;
+      if (rangeParam === 'month') {
-    const endTime = `${endDateObj.toISOString().slice(0, 10)} 23:59:59`;
+        const y = targetDate.getUTCFullYear();
+        const m = targetDate.getUTCMonth();
+        startDateObj = new Date(Date.UTC(y, m, 1));
+        endDateObj = new Date(Date.UTC(y, m + 1, 0));
+      } else {
+        const daysBack = parseInt(rangeParam, 10) || 35;
+        startDateObj = new Date(targetDate);
+        startDateObj.setDate(startDateObj.getDate() - daysBack);
+        endDateObj = new Date(targetDate);
+        endDateObj.setDate(endDateObj.getDate() + 5);
+      }
 
-    const result = await pool.query(
+      const startTime = `${startDateObj.toISOString().slice(0, 10)} 00:00:00`;
-      `SELECT
+      const endTime = `${endDateObj.toISOString().slice(0, 10)} 23:59:59`;
-         a.id AS article_id,
+
-         a.ticket_id,
+      result = await pool.query(
-         t.tn AS ticket_tn,
+        `SELECT
-         t.title AS ticket_title,
+           a.id AS article_id,
-         ast.name AS sender_type,
+           a.ticket_id,
-         cc.name AS channel,
+           a.create_by AS agent_id,
-         adm.a_subject,
+           t.tn AS ticket_tn,
-         adm.a_body,
+           t.title AS ticket_title,
-         adm.a_from,
+           ast.name AS sender_type,
-         adm.a_to,
+           cc.name AS channel,
-         a.create_time,
+           adm.a_subject,
-         COALESCE(ta.time_unit, 0) AS time_unit
+           adm.a_body,
-       FROM article a
+           adm.a_from,
-       JOIN ticket t ON a.ticket_id = t.id
+           adm.a_to,
-       JOIN article_sender_type ast ON a.article_sender_type_id = ast.id
+           a.create_time,
-       LEFT JOIN communication_channel cc ON a.communication_channel_id = cc.id
+           COALESCE(ta.time_unit, 0) AS time_unit
-       LEFT JOIN article_data_mime adm ON a.id = adm.article_id
+         FROM article a
-       LEFT JOIN (
+         JOIN ticket t ON a.ticket_id = t.id
-         SELECT article_id, SUM(time_unit) AS time_unit
+         JOIN article_sender_type ast ON a.article_sender_type_id = ast.id
-         FROM time_accounting
+         LEFT JOIN communication_channel cc ON a.communication_channel_id = cc.id
-         GROUP BY article_id
+         LEFT JOIN article_data_mime adm ON a.id = adm.article_id
-       ) ta ON a.id = ta.article_id
+         LEFT JOIN (
-       WHERE a.create_by = $1
+           SELECT article_id, SUM(time_unit) AS time_unit
-         AND a.create_time >= $2
+           FROM time_accounting
-         AND a.create_time <= $3
+           GROUP BY article_id
-       ORDER BY a.create_time DESC, a.id DESC`,
+         ) ta ON a.id = ta.article_id
-      [agentId, startTime, endTime]
+         WHERE a.create_by = ANY($1::int[])
-    );
+           AND a.create_time >= $2
+           AND a.create_time <= $3
+         ORDER BY a.create_time DESC, a.id DESC`,
+        [agentIds, startTime, endTime]
+      );
+    }
 
     const dailyTotals = {};
+    const dailyTotalsByAgent = {};
     const dayArticles = [];
     let totalMinutes = 0;
 
@@ -2209,9 +2489,15 @@ router.get('/time-accounting/summary', async (req, res) => {
         isoDate = String(r.create_time || '').slice(0, 10);
       }
       const timeVal = parseFloat(r.time_unit || 0);
+      const agId = r.agent_id;
 
       dailyTotals[isoDate] = (dailyTotals[isoDate] || 0) + timeVal;
 
+      if (!dailyTotalsByAgent[agId]) {
+        dailyTotalsByAgent[agId] = {};
+      }
+      dailyTotalsByAgent[agId][isoDate] = (dailyTotalsByAgent[agId][isoDate] || 0) + timeVal;
+
       if (isoDate === dateStr) {
         dayArticles.push(r);
         totalMinutes += timeVal;
@@ -2223,13 +2509,15 @@ router.get('/time-accounting/summary', async (req, res) => {
     const workDays = workDaysRaw.split(',').map(x => parseInt(x.trim(), 10)).filter(x => !isNaN(x));
 
     res.json({
-      agent_id: agentId,
+      agent_id: agentIds[0],
+      agent_ids: agentIds,
       date: dateStr,
       total_minutes: totalMinutes,
       target_minutes: targetMinutes,
       work_days: workDays,
       articles: dayArticles,
       daily_totals: dailyTotals,
+      daily_totals_by_agent: dailyTotalsByAgent,
     });
   } catch (err) {
     console.error('Error fetching time accounting summary:', err);

scratch/download_vendor.js

@@ -0,0 +1,52 @@
+const fs = require('fs');
+const path = require('path');
+const https = require('https');
+
+const vendorDir = path.join(__dirname, '..', 'public', 'vendor');
+if (!fs.existsSync(vendorDir)) {
+  fs.mkdirSync(vendorDir, { recursive: true });
+}
+
+const files = [
+  { url: 'https://cdn.jsdelivr.net/npm/quill@2.0.2/dist/quill.snow.css', dest: 'quill.snow.css' },
+  { url: 'https://cdn.jsdelivr.net/npm/quill@2.0.2/dist/quill.js', dest: 'quill.js' },
+  { url: 'https://cdn.jsdelivr.net/npm/chart.js', dest: 'chart.js' },
+  { url: 'https://cdnjs.cloudflare.com/ajax/libs/pdf.js/3.11.174/pdf.min.js', dest: 'pdf.min.js' },
+  { url: 'https://cdn.jsdelivr.net/npm/pdf-lib@1.17.1/dist/pdf-lib.min.js', dest: 'pdf-lib.min.js' }
+];
+
+function download(url, destPath) {
+  return new Promise((resolve, reject) => {
+    https.get(url, (res) => {
+      if (res.statusCode >= 300 && res.statusCode < 400 && res.headers.location) {
+        return download(res.headers.location, destPath).then(resolve).catch(reject);
+      }
+      if (res.statusCode !== 200) {
+        return reject(new Error(`Failed to download ${url}: status ${res.statusCode}`));
+      }
+      const file = fs.createWriteStream(destPath);
+      res.pipe(file);
+      file.on('finish', () => {
+        file.close(() => {
+          console.log(`Downloaded: ${path.basename(destPath)} (${fs.statSync(destPath).size} bytes)`);
+          resolve();
+        });
+      });
+    }).on('error', (err) => {
+      reject(err);
+    });
+  });
+}
+
+async function main() {
+  for (const f of files) {
+    const destPath = path.join(vendorDir, f.dest);
+    try {
+      await download(f.url, destPath);
+    } catch (err) {
+      console.error(`Error downloading ${f.dest}:`, err.message);
+    }
+  }
+}
+
+main();

utils/textDecoder.js

@@ -0,0 +1,145 @@
+const iconv = require('iconv-lite');
+
+/**
+ * Decodes MIME encoded-words (e.g. =?UTF-8?B?...?= or =?ISO-8859-1?Q?...?=)
+ */
+function decodeMimeWords(str) {
+  if (!str || typeof str !== 'string') return str || '';
+  if (!str.includes('=?')) return str;
+
+  return str.replace(/=\?([^?]+)\?([BQbq])\?([^?]+)\?=/g, (fullMatch, charset, encoding, data) => {
+    try {
+      const cs = charset.toLowerCase();
+      const enc = encoding.toUpperCase();
+
+      let buf;
+      if (enc === 'B') {
+        buf = Buffer.from(data, 'base64');
+      } else if (enc === 'Q') {
+        const qDec = data.replace(/_/g, ' ').replace(/=([0-9A-Fa-f]{2})/g, (_, hex) => String.fromCharCode(parseInt(hex, 16)));
+        buf = Buffer.from(qDec, 'binary');
+      }
+
+      if (buf) {
+        if (iconv.encodingExists(cs)) {
+          return iconv.decode(buf, cs);
+        } else {
+          return buf.toString('utf-8');
+        }
+      }
+    } catch (_) {
+      return fullMatch;
+    }
+    return fullMatch;
+  });
+}
+
+/**
+ * Decodes raw Quoted-Printable strings (e.g. =E0=E8=E9=F9 or =C3=A8)
+ */
+function decodeQuotedPrintable(str, charset = 'utf-8') {
+  if (!str || typeof str !== 'string') return str || '';
+  if (!/=(?:[0-9A-Fa-f]{2}|\r?\n)/.test(str)) return str;
+
+  try {
+    const cleaned = str.replace(/=\r?\n/g, '');
+    const bytes = [];
+    for (let i = 0; i < cleaned.length; i++) {
+      if (cleaned[i] === '=' && i + 2 < cleaned.length && /[0-9A-Fa-f]{2}/.test(cleaned.substring(i + 1, i + 3))) {
+        bytes.push(parseInt(cleaned.substring(i + 1, i + 3), 16));
+        i += 2;
+      } else {
+        bytes.push(cleaned.charCodeAt(i));
+      }
+    }
+    const buf = Buffer.from(bytes);
+    if (iconv.encodingExists(charset)) {
+      return iconv.decode(buf, charset);
+    }
+    return buf.toString('utf-8');
+  } catch (_) {
+    return str;
+  }
+}
+
+/**
+ * Main text decoder & Mojibake repair utility
+ */
+function cleanAndDecodeText(rawInput, contentTypeHint = '') {
+  if (!rawInput && rawInput !== 0) return '';
+
+  let text = '';
+
+  // 1. Buffer / Base64 / String normalization
+  if (Buffer.isBuffer(rawInput)) {
+    let charset = 'utf-8';
+    const match = (contentTypeHint || '').match(/charset=["']?([^"';\s]+)/i);
+    if (match && match[1]) charset = match[1].toLowerCase();
+
+    try {
+      if (iconv.encodingExists(charset)) {
+        text = iconv.decode(rawInput, charset);
+      } else {
+        text = rawInput.toString('utf-8');
+      }
+    } catch (_) {
+      text = rawInput.toString('utf-8');
+    }
+  } else if (typeof rawInput === 'string') {
+    const cleaned = rawInput.replace(/\s+/g, '');
+    if (cleaned.length > 20 && cleaned.length % 4 === 0 && /^[A-Za-z0-9+/]*={0,2}$/.test(cleaned)) {
+      try {
+        const buf = Buffer.from(cleaned, 'base64');
+        const utfStr = buf.toString('utf-8');
+        // Only accept base64 decode if result doesn't look like corrupted binary noise
+        if (utfStr && !utfStr.includes('\uFFFD')) {
+          text = utfStr;
+        } else {
+          text = rawInput;
+        }
+      } catch (_) {
+        text = rawInput;
+      }
+    } else {
+      text = rawInput;
+    }
+  } else {
+    return String(rawInput);
+  }
+
+  // 2. Decode MIME words (e.g. =?UTF-8?B?...?= or =?ISO-8859-1?Q?...?=)
+  if (text.includes('=?')) {
+    text = decodeMimeWords(text);
+  }
+
+  // 3. Decode Quoted-Printable if present (and not inside HTML tags)
+  if (/=(?:[0-9A-Fa-f]{2})/.test(text) && !text.includes('<html') && !text.includes('<div') && !text.includes('<p>')) {
+    text = decodeQuotedPrintable(text);
+  }
+
+  // 4. Fix Mojibake / Double-UTF-8 / Win1252 / ISO-8859-1 mis-decoding
+  if (/(?:Ã[\s\xa0¡-ÿ]|â€[™œ]|–|Â[°©®])/.test(text)) {
+    try {
+      const reEncoded = iconv.encode(text, 'win1252');
+      const repaired = iconv.decode(reEncoded, 'utf-8');
+      if (repaired && !repaired.includes('\uFFFD')) {
+        text = repaired;
+      }
+    } catch (_) {}
+  }
+
+  // 6. Clean stray Mojibake/control characters like ý, ÿ, or U+FFFD () replacement symbols
+  if (/[ýÿ\uFFFD]/.test(text)) {
+    text = text.replace(/ý{1,}/g, '')
+               .replace(/ÿ{1,}/g, '')
+               .replace(/\uFFFD{1,}/g, '');
+  }
+
+  return text;
+}
+
+module.exports = {
+  cleanAndDecodeText,
+  decodeMimeWords,
+  decodeQuotedPrintable
+};