fix: corretta visualizzazione di caratteri strani all'interno del testo delle email.

public/js/views/emailCompose.js

@@ -483,11 +483,12 @@ const EmailCompose = (() => {
       placeholder: 'Scrivi il testo della email...',
       modules: {
         toolbar: [
-          ['bold', 'italic', 'underline', 'strike'],
           [{ 'header': [1, 2, 3, false] }],
-          [{ 'list': 'ordered' }, { 'list': 'bullet' }],
+          ['bold', 'italic', 'underline', 'strike'],
-          ['link', 'image'],
           [{ 'color': [] }, { 'background': [] }],
+          [{ 'list': 'ordered' }, { 'list': 'bullet' }],
+          [{ 'align': [] }],
+          ['link', 'image', 'code-block'],
           ['clean']
         ],
       }

public/js/views/noteTemporanee.js

@@ -155,10 +155,12 @@ const NoteTemporaneeView = {
         placeholder: 'Scrivi il contenuto dettagliato della nota temporanea...',
         modules: {
           toolbar: [
+            [{ 'header': [1, 2, 3, false] }],
             ['bold', 'italic', 'underline', 'strike'],
-            [{ 'list': 'ordered' }, { 'list': 'bullet' }],
             [{ 'color': [] }, { 'background': [] }],
-            ['link', 'image'],
+            [{ 'list': 'ordered' }, { 'list': 'bullet' }],
+            [{ 'align': [] }],
+            ['link', 'image', 'code-block'],
             ['clean']
           ],
           keyboard: {

public/js/views/shortcuts.js

@@ -74,16 +74,16 @@ const ShortcutsView = {
       },
       {
         id: 'quick_edit_save',
-        name: 'Salva Modifica Rapida',
+        name: 'Salva Modifiche / Invia Nota',
-        description: 'Salva le modifiche apportate nei campi di Modifica Rapida',
+        description: 'Salva le modifiche apportate nei campi di Modifica Rapida o invia la nota interna nel dettaglio ticket',
-        context: 'Pagina Dettaglio Ticket (Modifica Rapida)',
+        context: 'Pagina Dettaglio Ticket',
         defaultCombo: { ctrl: true, alt: false, shift: false, key: 'Enter', enabled: true }
       },
       {
         id: 'pdf_save_edited',
-        name: 'Salva Allegato / PDF Modificato',
+        name: 'Salva Immagine / Allegato / PDF Modificato',
-        description: 'Scarica l\'allegato corrente o salva il PDF con le annotazioni apportate',
+        description: 'Scarica l\'immagine o il PDF con le correzioni e annotazioni apportate',
-        context: 'Anteprima Allegato / PDF',
+        context: 'Anteprima Allegato / PDF / Immagine',
         defaultCombo: { ctrl: true, alt: false, shift: false, key: 'Enter', enabled: true }
       }
     ];

public/js/views/ticketCreate.js

@@ -230,10 +230,12 @@ const TicketCreateView = {
           placeholder: 'Descrivi il problema in dettaglio...',
           modules: {
             toolbar: [
-              ['bold', 'italic', 'underline', 'strike'],
               [{ 'header': [1, 2, 3, false] }],
+              ['bold', 'italic', 'underline', 'strike'],
+              [{ 'color': [] }, { 'background': [] }],
               [{ 'list': 'ordered' }, { 'list': 'bullet' }],
-              ['link', 'image'],
+              [{ 'align': [] }],
+              ['link', 'image', 'code-block'],
               ['clean']
             ],
             keyboard: {
@@ -486,8 +488,6 @@ const TicketCreateView = {
         }
       });
       ownerSearchInput.addEventListener('focus', () => {
-        ownerSearchInput.value = '';
-        ownerIdInput.value = '';
         ownerSearchInput.dispatchEvent(new Event('input'));
       });
     }
@@ -542,8 +542,6 @@ const TicketCreateView = {
         }
       });
       responsibleSearchInput.addEventListener('focus', () => {
-        responsibleSearchInput.value = '';
-        responsibleIdInput.value = '';
         responsibleSearchInput.dispatchEvent(new Event('input'));
       });
     }
@@ -597,8 +595,6 @@ const TicketCreateView = {
         }
       });
       queueSearchInput.addEventListener('focus', () => {
-        queueSearchInput.value = '';
-        queueIdInput.value = '';
         queueSearchInput.dispatchEvent(new Event('input'));
       });
     }
@@ -748,17 +744,21 @@ const TicketCreateView = {
       el.addEventListener('change', () => this.saveState());
     });
 
-    // Shortcut to submit ticket
+    // Shortcut to submit ticket (global keydown listener for ticket creation view)
-    const createFormEl = document.querySelector('.create-form');
+    const handleTicketCreateShortcut = (e) => {
-    if (createFormEl) {
+      // Check if we are still on ticket creation view
-      createFormEl.addEventListener('keydown', (e) => {
+      if (!document.getElementById('create-submit')) {
+        document.removeEventListener('keydown', handleTicketCreateShortcut, true);
+        return;
+      }
       if (App.isShortcutTriggered(e, 'create_ticket_submit')) {
         e.preventDefault();
+        e.stopPropagation();
         if (submitBtn && !submitBtn.disabled) {
           submitBtn.click();
         }
       }
-      });
+    };
-    }
+    document.addEventListener('keydown', handleTicketCreateShortcut, true);
   },
 };

routes/tickets.js

@@ -2,6 +2,7 @@ const express = require('express');
 const router = express.Router();
 const pool = require('../db');
 const { db, logAttivita } = require('../activityDb');
+const { cleanAndDecodeText } = require('../utils/textDecoder');
 
 // Helper to get local timestamp in YYYY-MM-DD HH:mm:ss format
 function getLocalTimestamp() {
@@ -292,6 +293,12 @@ router.get('/', async (req, res) => {
       }
     }
 
+    result.rows.forEach(t => {
+      if (t.title) t.title = cleanAndDecodeText(t.title);
+      if (t.customer_first) t.customer_first = cleanAndDecodeText(t.customer_first);
+      if (t.customer_last) t.customer_last = cleanAndDecodeText(t.customer_last);
+    });
+
     res.json({
       tickets: result.rows,
       total,
@@ -443,14 +450,17 @@ router.get('/:id', async (req, res) => {
       [id]
     );
 
-    // Fetch HTML body attachment content for articles if present (e.g. file-1, file-1.html, text/html)
+    // Fetch HTML body attachment content for articles if present (e.g. file-1, file-2, text/html, html attachments)
     const htmlAttachmentsRes = await pool.query(
       `SELECT id, article_id, filename, content_type, content
        FROM article_data_mime_attachment
        WHERE article_id IN (SELECT id FROM article WHERE ticket_id = $1)
          AND (
            filename LIKE 'file-%'
+           OR filename LIKE '%.html'
+           OR filename LIKE '%.htm'
            OR content_type LIKE '%html%'
+           OR content_type LIKE '%text%'
            OR disposition = 'inline'
          )
        ORDER BY id ASC`,
@@ -522,10 +532,14 @@ router.get('/:id', async (req, res) => {
       return text;
     };
 
+    if (ticket.title) ticket.title = cleanAndDecodeText(ticket.title);
+    if (ticket.customer_first) ticket.customer_first = cleanAndDecodeText(ticket.customer_first);
+    if (ticket.customer_last) ticket.customer_last = cleanAndDecodeText(ticket.customer_last);
+
     const htmlBodyMap = {};
     for (const row of htmlAttachmentsRes.rows) {
       if (row.content) {
-        const contentStr = decodeTextContent(row.content, row.content_type);
+        const contentStr = cleanAndDecodeText(row.content, row.content_type);
         if (contentStr && /<(div|p|br|table|html|body|span|img|a|style)\b/i.test(contentStr)) {
           const fname = (row.filename || '').toLowerCase();
           if (!htmlBodyMap[row.article_id] || fname.startsWith('file-1') || fname.startsWith('file-2')) {
@@ -536,12 +550,21 @@ router.get('/:id', async (req, res) => {
     }
 
     articlesResult.rows.forEach(a => {
-      // Ensure a.a_body and subject are properly decoded if legacy encoded
+      // Decode article subjects, bodies, and sender/recipient headers
       if (a.a_body) {
-        a.a_body = decodeTextContent(a.a_body, a.a_content_type);
+        a.a_body = cleanAndDecodeText(a.a_body, a.a_content_type);
       }
       if (a.a_subject) {
-        a.a_subject = decodeTextContent(a.a_subject, 'text/plain; charset=utf-8');
+        a.a_subject = cleanAndDecodeText(a.a_subject);
+      }
+      if (a.a_from) {
+        a.a_from = cleanAndDecodeText(a.a_from);
+      }
+      if (a.a_to) {
+        a.a_to = cleanAndDecodeText(a.a_to);
+      }
+      if (a.a_cc) {
+        a.a_cc = cleanAndDecodeText(a.a_cc);
       }
 
       if (htmlBodyMap[a.article_id]) {

utils/textDecoder.js

@@ -0,0 +1,145 @@
+const iconv = require('iconv-lite');
+
+/**
+ * Decodes MIME encoded-words (e.g. =?UTF-8?B?...?= or =?ISO-8859-1?Q?...?=)
+ */
+function decodeMimeWords(str) {
+  if (!str || typeof str !== 'string') return str || '';
+  if (!str.includes('=?')) return str;
+
+  return str.replace(/=\?([^?]+)\?([BQbq])\?([^?]+)\?=/g, (fullMatch, charset, encoding, data) => {
+    try {
+      const cs = charset.toLowerCase();
+      const enc = encoding.toUpperCase();
+
+      let buf;
+      if (enc === 'B') {
+        buf = Buffer.from(data, 'base64');
+      } else if (enc === 'Q') {
+        const qDec = data.replace(/_/g, ' ').replace(/=([0-9A-Fa-f]{2})/g, (_, hex) => String.fromCharCode(parseInt(hex, 16)));
+        buf = Buffer.from(qDec, 'binary');
+      }
+
+      if (buf) {
+        if (iconv.encodingExists(cs)) {
+          return iconv.decode(buf, cs);
+        } else {
+          return buf.toString('utf-8');
+        }
+      }
+    } catch (_) {
+      return fullMatch;
+    }
+    return fullMatch;
+  });
+}
+
+/**
+ * Decodes raw Quoted-Printable strings (e.g. =E0=E8=E9=F9 or =C3=A8)
+ */
+function decodeQuotedPrintable(str, charset = 'utf-8') {
+  if (!str || typeof str !== 'string') return str || '';
+  if (!/=(?:[0-9A-Fa-f]{2}|\r?\n)/.test(str)) return str;
+
+  try {
+    const cleaned = str.replace(/=\r?\n/g, '');
+    const bytes = [];
+    for (let i = 0; i < cleaned.length; i++) {
+      if (cleaned[i] === '=' && i + 2 < cleaned.length && /[0-9A-Fa-f]{2}/.test(cleaned.substring(i + 1, i + 3))) {
+        bytes.push(parseInt(cleaned.substring(i + 1, i + 3), 16));
+        i += 2;
+      } else {
+        bytes.push(cleaned.charCodeAt(i));
+      }
+    }
+    const buf = Buffer.from(bytes);
+    if (iconv.encodingExists(charset)) {
+      return iconv.decode(buf, charset);
+    }
+    return buf.toString('utf-8');
+  } catch (_) {
+    return str;
+  }
+}
+
+/**
+ * Main text decoder & Mojibake repair utility
+ */
+function cleanAndDecodeText(rawInput, contentTypeHint = '') {
+  if (!rawInput && rawInput !== 0) return '';
+
+  let text = '';
+
+  // 1. Buffer / Base64 / String normalization
+  if (Buffer.isBuffer(rawInput)) {
+    let charset = 'utf-8';
+    const match = (contentTypeHint || '').match(/charset=["']?([^"';\s]+)/i);
+    if (match && match[1]) charset = match[1].toLowerCase();
+
+    try {
+      if (iconv.encodingExists(charset)) {
+        text = iconv.decode(rawInput, charset);
+      } else {
+        text = rawInput.toString('utf-8');
+      }
+    } catch (_) {
+      text = rawInput.toString('utf-8');
+    }
+  } else if (typeof rawInput === 'string') {
+    const cleaned = rawInput.replace(/\s+/g, '');
+    if (cleaned.length > 20 && cleaned.length % 4 === 0 && /^[A-Za-z0-9+/]*={0,2}$/.test(cleaned)) {
+      try {
+        const buf = Buffer.from(cleaned, 'base64');
+        const utfStr = buf.toString('utf-8');
+        // Only accept base64 decode if result doesn't look like corrupted binary noise
+        if (utfStr && !utfStr.includes('\uFFFD')) {
+          text = utfStr;
+        } else {
+          text = rawInput;
+        }
+      } catch (_) {
+        text = rawInput;
+      }
+    } else {
+      text = rawInput;
+    }
+  } else {
+    return String(rawInput);
+  }
+
+  // 2. Decode MIME words (e.g. =?UTF-8?B?...?= or =?ISO-8859-1?Q?...?=)
+  if (text.includes('=?')) {
+    text = decodeMimeWords(text);
+  }
+
+  // 3. Decode Quoted-Printable if present (and not inside HTML tags)
+  if (/=(?:[0-9A-Fa-f]{2})/.test(text) && !text.includes('<html') && !text.includes('<div') && !text.includes('<p>')) {
+    text = decodeQuotedPrintable(text);
+  }
+
+  // 4. Fix Mojibake / Double-UTF-8 / Win1252 / ISO-8859-1 mis-decoding
+  if (/(?:Ã[\s\xa0¡-ÿ]|â€[™œ]|–|Â[°©®])/.test(text)) {
+    try {
+      const reEncoded = iconv.encode(text, 'win1252');
+      const repaired = iconv.decode(reEncoded, 'utf-8');
+      if (repaired && !repaired.includes('\uFFFD')) {
+        text = repaired;
+      }
+    } catch (_) {}
+  }
+
+  // 6. Clean stray Mojibake/control characters like ý, ÿ, or U+FFFD () replacement symbols
+  if (/[ýÿ\uFFFD]/.test(text)) {
+    text = text.replace(/ý{1,}/g, '')
+               .replace(/ÿ{1,}/g, '')
+               .replace(/\uFFFD{1,}/g, '');
+  }
+
+  return text;
+}
+
+module.exports = {
+  cleanAndDecodeText,
+  decodeMimeWords,
+  decodeQuotedPrintable
+};