fix: correzione ricerca cliente tramite LDAP. fix: vista dettaglio che interrogava l'endpoint sbagliato. PRovocato probabilmente ancora dall'unificazione delle note rapide con le note normali.

public/css/style.css

@@ -1232,6 +1232,31 @@ body {
   color: var(--accent-primary-hover);
 }
 
+.batch-bar-left {
+  display: flex;
+  align-items: center;
+  gap: var(--space-sm);
+  flex-wrap: wrap;
+  flex: 1;
+  min-width: 280px;
+}
+
+.batch-bar-right {
+  display: flex;
+  flex-direction: column;
+  align-items: flex-end;
+  gap: 6px;
+  justify-content: center;
+}
+
+.batch-bar-right .btn svg {
+  transition: transform 0.15s ease;
+}
+
+.batch-bar-right .btn:not(:disabled):hover svg {
+  transform: scale(1.1);
+}
+
 /* ---- Pagination ---- */
 .pagination {
   display: flex;

public/js/views/ricercaSpudorata.js

@@ -96,12 +96,10 @@ const RicercaSpudorataView = {
       </div>
 
       <!-- Batch Actions Bar -->
-      <div class="batch-bar" id="batch-bar">
+      <div class="batch-bar" id="batch-bar" style="display: flex; justify-content: space-between; align-items: center; gap: var(--space-md); flex-wrap: wrap;">
-        <div style="display:flex; align-items:center; gap:var(--space-sm);">
+        <!-- Colonna Sinistra: Configurazioni e Filtri di Modifica -->
-          <span class="batch-count" id="batch-count">0 selezionati</span>
+        <div class="batch-bar-left" style="display: flex; align-items: center; gap: var(--space-sm); flex-wrap: wrap; flex: 1; min-width: 300px;">
-          <button class="btn btn-ghost btn-xs" id="batch-select-all">Seleziona visibili</button>
+          <span class="batch-count" id="batch-count" style="margin-right: 4px;">0 selezionati</span>
-          <button class="btn btn-ghost btn-xs" id="batch-copy-tns" style="margin-left: 8px;">Copia numeri</button>
-        </div>
           <div class="filter-group">
             <span class="filter-label">Stato</span>
             <select class="filter-select" id="batch-state">
@@ -138,11 +136,40 @@ const RicercaSpudorataView = {
               </select>
             </div>
           ` : ''}
+        </div>
+
+        <!-- Colonna Destra: Pulsanti delle Azioni -->
+        <div class="batch-bar-right" style="display: flex; flex-direction: column; align-items: flex-end; gap: 6px;">
+          <div style="display: flex; align-items: center; gap: 8px; flex-wrap: wrap; justify-content: flex-end;">
             <button class="btn btn-primary btn-sm" id="batch-apply">Applica</button>
-        <button class="btn btn-primary btn-sm" id="batch-add-group" disabled style="background: var(--accent-primary); border-color: var(--accent-primary); margin-left: 8px;">Aggiungi a gruppo</button>
+            <button class="btn btn-primary btn-sm" id="batch-add-group" disabled title="Aggiungi a gruppo" style="background: var(--accent-primary); border-color: var(--accent-primary); height: 32px; width: 34px; padding: 0; display: inline-flex; align-items: center; justify-content: center;">
-        <button class="btn btn-primary btn-sm" id="batch-merge" disabled style="background: rgba(160, 65, 71, 0.32); border-color: var(--accent-primary); color: var(--text-primary); margin-left: 8px;">Unisci Selezionati</button>
+              <svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" style="width: 16px; height: 16px;">
-        <button class="btn btn-primary btn-sm" id="batch-open-tabs" disabled style="background: var(--accent-primary); border-color: var(--accent-primary); margin-left: 8px;">Apri ticket in schede</button>
+                <path d="M17 21v-2a4 4 0 0 0-4-4H5a4 4 0 0 0-4 4v2"></path>
-        <button class="btn btn-ghost btn-xs" id="batch-cancel">Annulla</button>
+                <circle cx="9" cy="7" r="4"></circle>
+                <path d="M23 21v-2a4 4 0 0 0-3-3.87"></path>
+                <path d="M16 3.13a4 4 0 0 1 0 7.75"></path>
+              </svg>
+            </button>
+            <button class="btn btn-primary btn-sm" id="batch-merge" disabled title="Unisci Selezionati" style="background: rgba(160, 65, 71, 0.32); border-color: var(--accent-primary); color: var(--text-primary); height: 32px; width: 34px; padding: 0; display: inline-flex; align-items: center; justify-content: center;">
+              <svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" style="width: 16px; height: 16px;">
+                <circle cx="18" cy="18" r="3"></circle>
+                <circle cx="6" cy="6" r="3"></circle>
+                <path d="M6 21V9a9 9 0 0 0 9 9"></path>
+              </svg>
+            </button>
+            <button class="btn btn-primary btn-sm" id="batch-open-tabs" disabled title="Apri ticket in schede" style="background: var(--accent-primary); border-color: var(--accent-primary); height: 32px; width: 34px; padding: 0; display: inline-flex; align-items: center; justify-content: center;">
+              <svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" style="width: 16px; height: 16px;">
+                <path d="M2 9a2 2 0 0 1 2-2h12a2 2 0 0 1 2 2v10a2 2 0 0 1-2 2H4a2 2 0 0 1-2-2V9z"></path>
+                <path d="M6 3h12a2 2 0 0 1 2 2v12"></path>
+              </svg>
+            </button>
+          </div>
+          <div style="display: flex; align-items: center; gap: 6px; justify-content: flex-end;">
+            <button class="btn btn-ghost btn-xs" id="batch-select-all">Seleziona visibili</button>
+            <button class="btn btn-ghost btn-xs" id="batch-copy-tns">Copia numeri</button>
+            <button class="btn btn-ghost btn-xs" id="batch-cancel" title="Annulla selezione">Annulla</button>
+          </div>
+        </div>
       </div>
 
       <!-- Filters Bar (Operates 100% Client-Side in Memory) -->

public/js/views/ticketDetail.js

@@ -12,7 +12,8 @@ const TicketDetailView = {
     if (!this.ticketId) return;
     const body = this.noteQuill ? this.noteQuill.root.innerHTML.trim() : '';
     const subject = document.getElementById('note-subject') ? document.getElementById('note-subject').value.trim() : '';
-    const time_unit = document.getElementById('note-time-units') ? document.getElementById('note-time-units').value.trim() : '';
+    const time_unit = (document.getElementById('note-time-units') ? document.getElementById('note-time-units').value.trim() : '') ||
+                      (document.getElementById('note-time-units-bottom') ? document.getElementById('note-time-units-bottom').value.trim() : '');
     const ticket_state_id = document.getElementById('note-ticket-state') ? document.getElementById('note-ticket-state').value : '';
 
     if ((body !== '<p><br></p>' && body !== '') || subject !== '' || time_unit !== '' || this.noteAttachments.length > 0 || ticket_state_id !== '') {
@@ -3587,7 +3588,11 @@ const TicketDetailView = {
                 <div class="upload-file-list" id="note-file-list" style="margin-bottom: var(--space-sm);"></div>
 
                 <div style="display:flex; gap:var(--space-md); justify-content:space-between; align-items:center; flex-wrap:wrap;">
-                  <div>
+                  <div style="display:flex; align-items:center; gap:var(--space-sm); flex-wrap:wrap;">
+                    <div style="display:flex; align-items:center; gap:6px;">
+                      <label for="note-time-units-bottom" style="font-size:0.8rem; font-weight:600; color:var(--text-secondary);">Tempo (min):</label>
+                      <input type="number" step="any" min="0" class="note-subject-input" id="note-time-units-bottom" placeholder="minuti" style="width:90px; margin-bottom:0; height:32px; padding:4px 8px; font-size:0.85rem;" />
+                    </div>
                     <input type="file" id="note-attachments" multiple style="display:none;" />
                     <button type="button" class="btn btn-ghost btn-sm" id="btn-note-add-attachments" style="height:32px; padding: 4px 10px; font-size: 0.85rem; display: flex; align-items: center; gap: 4px;">📎 Allega file</button>
                   </div>
@@ -3991,6 +3996,9 @@ const TicketDetailView = {
         if (document.getElementById('note-time-units')) {
           document.getElementById('note-time-units').value = noteDraft.time_unit || '';
         }
+        if (document.getElementById('note-time-units-bottom')) {
+          document.getElementById('note-time-units-bottom').value = noteDraft.time_unit || '';
+        }
         if (document.getElementById('note-ticket-state') && noteDraft.ticket_state_id) {
           document.getElementById('note-ticket-state').value = noteDraft.ticket_state_id;
         }
@@ -4024,6 +4032,7 @@ const TicketDetailView = {
     const customerIdInput = document.getElementById('qe-customer-id');
     const noteSubjectInput = document.getElementById('note-subject');
     const noteTimeUnitsInput = document.getElementById('note-time-units');
+    const noteTimeUnitsBottomInput = document.getElementById('note-time-units-bottom');
     const noteCreateTimeInput = document.getElementById('note-create-time');
 
     const checkChanges = () => {
@@ -4047,7 +4056,8 @@ const TicketDetailView = {
       const noteBodyText = (this.noteQuill ? this.noteQuill.root.innerText : '').trim();
       if (noteBodyText.length > 0) hasChanges = true;
 
-      const noteTimeUnitsVal = parseFloat(noteTimeUnitsInput ? noteTimeUnitsInput.value : '0') || 0;
+      const timeValStr = (noteTimeUnitsInput ? noteTimeUnitsInput.value : '') || (noteTimeUnitsBottomInput ? noteTimeUnitsBottomInput.value : '');
+      const noteTimeUnitsVal = parseFloat(timeValStr || '0') || 0;
       if (noteTimeUnitsVal > 0) hasChanges = true;
 
       if (noteCreateTimeInput && noteCreateTimeInput.value) hasChanges = true;
@@ -4065,7 +4075,20 @@ const TicketDetailView = {
       noteSubjectInput.addEventListener('input', checkChanges);
     }
     if (noteTimeUnitsInput) {
-      noteTimeUnitsInput.addEventListener('input', checkChanges);
+      noteTimeUnitsInput.addEventListener('input', () => {
+        if (noteTimeUnitsBottomInput && noteTimeUnitsBottomInput.value !== noteTimeUnitsInput.value) {
+          noteTimeUnitsBottomInput.value = noteTimeUnitsInput.value;
+        }
+        checkChanges();
+      });
+    }
+    if (noteTimeUnitsBottomInput) {
+      noteTimeUnitsBottomInput.addEventListener('input', () => {
+        if (noteTimeUnitsInput && noteTimeUnitsInput.value !== noteTimeUnitsBottomInput.value) {
+          noteTimeUnitsInput.value = noteTimeUnitsBottomInput.value;
+        }
+        checkChanges();
+      });
     }
     if (noteCreateTimeInput) {
       noteCreateTimeInput.addEventListener('change', checkChanges);
@@ -4093,6 +4116,7 @@ const TicketDetailView = {
         if (noteSubjectInput) noteSubjectInput.value = '';
         if (this.noteQuill) this.noteQuill.root.innerHTML = '';
         if (noteTimeUnitsInput) noteTimeUnitsInput.value = '';
+        if (noteTimeUnitsBottomInput) noteTimeUnitsBottomInput.value = '';
         if (noteCreateTimeInput) noteCreateTimeInput.value = '';
         this.noteAttachments = [];
         this.updateNoteAttachmentList();
@@ -4177,36 +4201,53 @@ const TicketDetailView = {
       customerSearchInput.addEventListener('input', () => {
         clearTimeout(customerDebounce);
         const q = customerSearchInput.value.trim();
+        const origCustFirst = (this.originalValues['customer_first'] || '').trim();
+        const origCustLast = (this.originalValues['customer_last'] || '').trim();
+        const origCustName = origCustFirst ? `${origCustFirst} ${origCustLast}`.trim() : (this.originalValues['customer_user_id'] || '').trim();
+
+        if (q !== origCustName) {
           if (customerUserIdInput) customerUserIdInput.value = '';
           if (customerIdInput) customerIdInput.value = '';
+        } else {
+          if (customerUserIdInput) customerUserIdInput.value = this.originalValues['customer_user_id'] || '';
+          if (customerIdInput) customerIdInput.value = this.originalValues['customer_id'] || '';
+        }
         checkChanges();
 
         customerDebounce = setTimeout(async () => {
           try {
-            const customers = await App.api(`/api/customers/search?q=${encodeURIComponent(q)}`);
+            const users = await App.api(`/api/customer-users/search?q=${encodeURIComponent(q)}`);
-            if (!customers || customers.length === 0) {
+            if (!users || users.length === 0) {
               customerSuggestionsDiv.innerHTML = '<div class="autocomplete-suggestion-item" style="color:var(--text-muted); cursor:default; padding: 6px 12px; font-size:0.78rem;">Nessun cliente trovato</div>';
               customerSuggestionsDiv.style.display = 'block';
               return;
             }
 
-            customerSuggestionsDiv.innerHTML = customers.map(c => `
+            customerSuggestionsDiv.innerHTML = users.map(u => {
-              <div class="autocomplete-suggestion-item" data-user-id="${App.escapeHtml(c.customer_user_id)}" data-customer-id="${App.escapeHtml(c.customer_id || c.customer_user_id)}" data-name="${App.escapeHtml(c.first_name ? `${c.first_name} ${c.last_name}` : c.customer_user_id)}" style="padding: 6px 12px; font-size: 0.78rem; cursor: pointer;">
+              const fullName = (u.first_name || u.last_name) ? `${u.first_name || ''} ${u.last_name || ''}`.trim() : (u.login || '');
-                <strong>${App.escapeHtml(c.first_name ? `${c.first_name} ${c.last_name}` : c.customer_user_id)}</strong>
+              return `
-                ${c.email ? `<span style="color:var(--text-muted); margin-left:6px;">(${App.escapeHtml(c.email)})</span>` : ''}
+                <div class="autocomplete-suggestion-item" data-login="${App.escapeHtml(u.login || '')}" data-customer-id="${App.escapeHtml(u.customer_id || '')}" data-name="${App.escapeHtml(fullName)}" style="padding: 6px 12px; font-size: 0.78rem; cursor: pointer;">
+                  <strong>${App.escapeHtml(fullName)}</strong>
+                  <span style="color:var(--text-muted); margin-left:6px; font-size:0.75rem;">(Login: ${App.escapeHtml(u.login || '')}${u.customer_id ? ` | ${App.escapeHtml(u.customer_id)}` : ''})</span>
+                  ${u.email ? `<div style="color:var(--text-secondary); font-size:0.73rem;">${App.escapeHtml(u.email)}</div>` : ''}
                 </div>
-            `).join('');
+              `;
+            }).join('');
             customerSuggestionsDiv.style.display = 'block';
 
-            customerSuggestionsDiv.querySelectorAll('.autocomplete-suggestion-item').forEach(item => {
+            const selectCustomerItem = (item) => {
-              if (item.dataset.userId) {
-                item.addEventListener('mousedown', (e) => {
-                  e.preventDefault();
               customerSearchInput.value = item.dataset.name;
-                  if (customerUserIdInput) customerUserIdInput.value = item.dataset.userId;
+              if (customerUserIdInput) customerUserIdInput.value = item.dataset.login;
               if (customerIdInput) customerIdInput.value = item.dataset.customerId;
               customerSuggestionsDiv.style.display = 'none';
               checkChanges();
+            };
+
+            customerSuggestionsDiv.querySelectorAll('.autocomplete-suggestion-item').forEach(item => {
+              if (item.dataset.login) {
+                item.addEventListener('mousedown', (e) => {
+                  e.preventDefault();
+                  selectCustomerItem(item);
                 });
               }
             });
@@ -4216,6 +4257,18 @@ const TicketDetailView = {
         }, 150);
       });
 
+      if (App.setupAutocompleteKeyboardNavigation) {
+        App.setupAutocompleteKeyboardNavigation(customerSearchInput, customerSuggestionsDiv, (item) => {
+          if (item && item.dataset.login) {
+            customerSearchInput.value = item.dataset.name;
+            if (customerUserIdInput) customerUserIdInput.value = item.dataset.login;
+            if (customerIdInput) customerIdInput.value = item.dataset.customerId;
+            customerSuggestionsDiv.style.display = 'none';
+            checkChanges();
+          }
+        });
+      }
+
       customerSearchInput.addEventListener('focus', () => {
         customerSearchInput.dispatchEvent(new Event('input'));
       });
@@ -4246,9 +4299,18 @@ const TicketDetailView = {
         }
 
         const customerSearch = customerSearchInput ? customerSearchInput.value.trim() : '';
-        if (customerSearch && customerUserIdInput && !customerUserIdInput.value) {
+        const origCustFirst = (this.originalValues['customer_first'] || '').trim();
-          customerUserIdInput.value = customerSearch;
+        const origCustLast = (this.originalValues['customer_last'] || '').trim();
-          if (customerIdInput) customerIdInput.value = customerSearch;
+        const origCustName = origCustFirst ? `${origCustFirst} ${origCustLast}`.trim() : (this.originalValues['customer_user_id'] || '').trim();
+
+        if (customerSearchInput) {
+          if (!customerSearch) {
+            if (customerUserIdInput) customerUserIdInput.value = '';
+            if (customerIdInput) customerIdInput.value = '';
+          } else if (customerSearch === origCustName) {
+            if (customerUserIdInput) customerUserIdInput.value = this.originalValues['customer_user_id'] || '';
+            if (customerIdInput) customerIdInput.value = this.originalValues['customer_id'] || '';
+          }
         }
 
         // Check metadata updates

public/js/views/ticketList.js

@@ -250,12 +250,11 @@ const TicketListView = {
 
     container.innerHTML = `
       <!-- Batch Actions Bar -->
-      <div class="batch-bar" id="batch-bar">
+      <!-- Batch Actions Bar -->
-        <div style="display:flex; align-items:center; gap:var(--space-sm);">
+      <div class="batch-bar" id="batch-bar" style="display: flex; justify-content: space-between; align-items: center; gap: var(--space-md); flex-wrap: wrap;">
-          <span class="batch-count" id="batch-count">0 selezionati</span>
+        <!-- Colonna Sinistra: Configurazioni e Filtri di Modifica -->
-          <button class="btn btn-ghost btn-xs" id="batch-select-all">Seleziona visibili</button>
+        <div class="batch-bar-left" style="display: flex; align-items: center; gap: var(--space-sm); flex-wrap: wrap; flex: 1; min-width: 300px;">
-          <button class="btn btn-ghost btn-xs" id="batch-copy-tns" style="margin-left: 8px;">Copia numeri</button>
+          <span class="batch-count" id="batch-count" style="margin-right: 4px;">0 selezionati</span>
-        </div>
           <div class="filter-group">
             <span class="filter-label">Stato</span>
             <select class="filter-select" id="batch-state">
@@ -292,11 +291,40 @@ const TicketListView = {
               </select>
             </div>
           ` : ''}
+        </div>
+
+        <!-- Colonna Destra: Pulsanti delle Azioni -->
+        <div class="batch-bar-right" style="display: flex; flex-direction: column; align-items: flex-end; gap: 6px;">
+          <div style="display: flex; align-items: center; gap: 8px; flex-wrap: wrap; justify-content: flex-end;">
             <button class="btn btn-primary btn-sm" id="batch-apply">Applica</button>
-        <button class="btn btn-primary btn-sm" id="batch-add-group" disabled style="background: var(--accent-primary); border-color: var(--accent-primary); margin-left: 8px;">Aggiungi a gruppo</button>
+            <button class="btn btn-primary btn-sm" id="batch-add-group" disabled title="Aggiungi a gruppo" style="background: var(--accent-primary); border-color: var(--accent-primary); height: 32px; width: 34px; padding: 0; display: inline-flex; align-items: center; justify-content: center;">
-        <button class="btn btn-primary btn-sm" id="batch-merge" disabled style="background: rgba(160, 65, 71, 0.32); border-color: var(--accent-primary); color: var(--text-primary); margin-left: 8px;">Unisci Selezionati</button>
+              <svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" style="width: 16px; height: 16px;">
-        <button class="btn btn-primary btn-sm" id="batch-open-tabs" disabled style="background: var(--accent-primary); border-color: var(--accent-primary); margin-left: 8px;">Apri ticket in schede</button>
+                <path d="M17 21v-2a4 4 0 0 0-4-4H5a4 4 0 0 0-4 4v2"></path>
-        <button class="btn btn-ghost btn-xs" id="batch-cancel">Annulla</button>
+                <circle cx="9" cy="7" r="4"></circle>
+                <path d="M23 21v-2a4 4 0 0 0-3-3.87"></path>
+                <path d="M16 3.13a4 4 0 0 1 0 7.75"></path>
+              </svg>
+            </button>
+            <button class="btn btn-primary btn-sm" id="batch-merge" disabled title="Unisci Selezionati" style="background: rgba(160, 65, 71, 0.32); border-color: var(--accent-primary); color: var(--text-primary); height: 32px; width: 34px; padding: 0; display: inline-flex; align-items: center; justify-content: center;">
+              <svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" style="width: 16px; height: 16px;">
+                <circle cx="18" cy="18" r="3"></circle>
+                <circle cx="6" cy="6" r="3"></circle>
+                <path d="M6 21V9a9 9 0 0 0 9 9"></path>
+              </svg>
+            </button>
+            <button class="btn btn-primary btn-sm" id="batch-open-tabs" disabled title="Apri ticket in schede" style="background: var(--accent-primary); border-color: var(--accent-primary); height: 32px; width: 34px; padding: 0; display: inline-flex; align-items: center; justify-content: center;">
+              <svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" style="width: 16px; height: 16px;">
+                <path d="M2 9a2 2 0 0 1 2-2h12a2 2 0 0 1 2 2v10a2 2 0 0 1-2 2H4a2 2 0 0 1-2-2V9z"></path>
+                <path d="M6 3h12a2 2 0 0 1 2 2v12"></path>
+              </svg>
+            </button>
+          </div>
+          <div style="display: flex; align-items: center; gap: 6px; justify-content: flex-end;">
+            <button class="btn btn-ghost btn-xs" id="batch-select-all">Seleziona visibili</button>
+            <button class="btn btn-ghost btn-xs" id="batch-copy-tns">Copia numeri</button>
+            <button class="btn btn-ghost btn-xs" id="batch-cancel" title="Annulla selezione">Annulla</button>
+          </div>
+        </div>
       </div>
 
       ${Filters.renderBar(App.lookups)}

routes/lookups.js

@@ -296,6 +296,12 @@ router.get('/customer-companies/search', async (req, res) => {
   }
 });
 
+// Alias /api/customers/search -> /api/customer-users/search for backwards compatibility
+router.get('/customers/search', (req, res, next) => {
+  req.url = '/customer-users/search' + (req.url.includes('?') ? req.url.slice(req.url.indexOf('?')) : '');
+  router.handle(req, res, next);
+});
+
 // GET /api/customer-users/search — Search customer users (supports LDAP via REST, fallbacks to DB)
 router.get('/customer-users/search', async (req, res) => {
   const { q = '', customer_company_id } = req.query;

routes/tickets.js

@@ -387,7 +387,11 @@ router.get('/:id', async (req, res, next) => {
         // 1. Try to read from local SQLite cache in internal.db
         let cachedUser = null;
         try {
-          cachedUser = db.prepare('SELECT email, first_name, last_name, phone FROM customer_user_cache WHERE login = ?').get(ticket.customer_user_id);
+          cachedUser = db.prepare(`
+            SELECT login, email, first_name, last_name, phone
+            FROM customer_user_cache
+            WHERE login = ? OR (first_name || ' ' || last_name) = ? COLLATE NOCASE
+          `).get(ticket.customer_user_id, ticket.customer_user_id);
         } catch (dbErr) {
           console.warn('[LDAP Cache Detail] SQLite cache read failed:', dbErr.message);
         }
@@ -398,8 +402,20 @@ router.get('/:id', async (req, res, next) => {
           ticket.customer_email = cachedUser.email || '';
           ticket.customer_phone = cachedUser.phone || '';
         } else {
-          // 2. Fallback to live API fetch
+          // 2. Fallback to live API fetch (only if login doesn't contain spaces)
-          const getResult = await otrsRequest('POST', '/CustomerUserGet', { UserLogin: ticket.customer_user_id });
+          let targetLogin = ticket.customer_user_id;
+          if (targetLogin.includes(' ')) {
+            try {
+              const sRes = await otrsRequest('POST', '/CustomerUserSearch', { Search: `*${targetLogin}*`, Valid: 1 });
+              const sData = (sRes && sRes.Data) || sRes;
+              if (sData && sData.CustomerUserID) {
+                targetLogin = Array.isArray(sData.CustomerUserID) ? sData.CustomerUserID[0] : sData.CustomerUserID;
+              }
+            } catch (_) {}
+          }
+
+          if (targetLogin && !targetLogin.includes(' ')) {
+            const getResult = await otrsRequest('POST', '/CustomerUserGet', { UserLogin: targetLogin });
             const getData = (getResult && getResult.Data) || getResult;
             if (getData && getData.CustomerUser) {
               const u = getData.CustomerUser;
@@ -432,6 +448,7 @@ router.get('/:id', async (req, res, next) => {
               }
             }
           }
+        }
       } catch (apiErr) {
         console.warn(`Failed to fetch LDAP customer details for detail view:`, apiErr.message);
       }
@@ -940,9 +957,19 @@ router.patch('/:id', async (req, res) => {
       if (updates.responsible_user_id !== undefined) ticketFields.ResponsibleID = updates.responsible_user_id;
       if (updates.type_id !== undefined) ticketFields.TypeID = updates.type_id;
       if (updates.title !== undefined) ticketFields.Title = updates.title;
-      if (updates.ticket_lock_id !== undefined) ticketFields.LockID = updates.ticket_lock_id;
+      if (updates.customer_user_id !== undefined && updates.customer_user_id !== null && updates.customer_user_id !== '') {
+        try {
+          const match = db.prepare(`SELECT login, customer_id FROM customer_user_cache WHERE login = ? OR (first_name || ' ' || last_name) = ? COLLATE NOCASE`).get(updates.customer_user_id, updates.customer_user_id);
+          if (match) {
+            updates.customer_user_id = match.login;
+            if (!updates.customer_id && match.customer_id) {
+              updates.customer_id = match.customer_id;
+            }
+          }
+        } catch (e) {}
+        ticketFields.CustomerUser = updates.customer_user_id;
+      }
       if (updates.customer_id !== undefined && updates.customer_id !== null && updates.customer_id !== '') ticketFields.CustomerID = updates.customer_id;
-      if (updates.customer_user_id !== undefined && updates.customer_user_id !== null && updates.customer_user_id !== '') ticketFields.CustomerUser = updates.customer_user_id;
 
       // If ticketFields is empty but we have a note or timeUnit to log, supply a dummy field (StateID) so Ticket is not empty
       if (Object.keys(ticketFields).length === 0 && (hasNote || (!isNaN(timeUnit) && timeUnit > 0))) {
@@ -1673,9 +1700,19 @@ router.patch('/batch/update', async (req, res) => {
       if (updates.queue_id !== undefined) ticketFields.QueueID = updates.queue_id;
       if (updates.type_id !== undefined) ticketFields.TypeID = updates.type_id;
       if (updates.user_id !== undefined) ticketFields.OwnerID = updates.user_id;
-      if (updates.responsible_user_id !== undefined) ticketFields.ResponsibleID = updates.responsible_user_id;
+      if (updates.customer_user_id !== undefined && updates.customer_user_id !== null && updates.customer_user_id !== '') {
-      if (updates.customer_id !== undefined) ticketFields.CustomerID = updates.customer_id;
+        try {
-      if (updates.customer_user_id !== undefined) ticketFields.CustomerUser = updates.customer_user_id;
+          const match = db.prepare(`SELECT login, customer_id FROM customer_user_cache WHERE login = ? OR (first_name || ' ' || last_name) = ? COLLATE NOCASE`).get(updates.customer_user_id, updates.customer_user_id);
+          if (match) {
+            updates.customer_user_id = match.login;
+            if (!updates.customer_id && match.customer_id) {
+              updates.customer_id = match.customer_id;
+            }
+          }
+        } catch (e) {}
+        ticketFields.CustomerUser = updates.customer_user_id;
+      }
+      if (updates.customer_id !== undefined && updates.customer_id !== null && updates.customer_id !== '') ticketFields.CustomerID = updates.customer_id;
 
       // Auto sblocco check
       if (updates.ticket_state_id) {