feat: in caso di retrodatazione ora propone automaticamente una data successiva all'ora di creazione di cinque minuti.

db.js

@@ -40,6 +40,10 @@ if (dbType === 'mysql' || dbType === 'mariadb') {
     // 2. ILIKE -> LIKE (MySQL LIKE is case-insensitive by default)
     translatedSql = translatedSql.replace(/\bILIKE\b/gi, 'LIKE');
 
+    // 2b. PostgreSQL regex ~* / ~ -> REGEXP
+    translatedSql = translatedSql.replace(/~\*/g, 'REGEXP');
+    translatedSql = translatedSql.replace(/~/g, 'REGEXP');
+
     // 3. PostgreSQL string concatenation '||' -> CONCAT(...) in ticket number generator
     translatedSql = translatedSql.replace(/md5\(random\(\)::text\s*\|\|\s*clock_timestamp\(\)::text\)/gi, 'MD5(CONCAT(RAND(), NOW()))');
 

public/css/style.css

@@ -1232,6 +1232,31 @@ body {
   color: var(--accent-primary-hover);
 }
 
+.batch-bar-left {
+  display: flex;
+  align-items: center;
+  gap: var(--space-sm);
+  flex-wrap: wrap;
+  flex: 1;
+  min-width: 280px;
+}
+
+.batch-bar-right {
+  display: flex;
+  flex-direction: column;
+  align-items: flex-end;
+  gap: 6px;
+  justify-content: center;
+}
+
+.batch-bar-right .btn svg {
+  transition: transform 0.15s ease;
+}
+
+.batch-bar-right .btn:not(:disabled):hover svg {
+  transform: scale(1.1);
+}
+
 /* ---- Pagination ---- */
 .pagination {
   display: flex;
@@ -3038,3 +3063,31 @@ body {
   margin: 0;
   white-space: pre;
 }
+
+/* Ricerca Spudorata - Info Modal / Popover & Regex */
+#spudorata-info-btn:hover {
+  background: var(--accent-primary) !important;
+  color: #ffffff !important;
+  box-shadow: 0 0 10px var(--accent-primary-glow);
+  transform: scale(1.08);
+}
+
+.spudorata-rules-popover {
+  animation: popoverFadeIn 0.2s cubic-bezier(0.16, 1, 0.3, 1);
+}
+
+@keyframes popoverFadeIn {
+  from {
+    opacity: 0;
+    transform: translateY(-6px);
+  }
+  to {
+    opacity: 1;
+    transform: translateY(0);
+  }
+}
+
+#spudorata-regex-toggle:hover {
+  border-color: var(--accent-primary) !important;
+  background: var(--bg-card-hover) !important;
+}

public/js/views/ricercaSpudorata.js

@@ -4,6 +4,7 @@
  */
 const RicercaSpudorataView = {
   searchTerm: '',
+  isRegex: false,
   cachedTickets: null,
   currentPage: 1,
   perPage: 50,
@@ -29,6 +30,10 @@ const RicercaSpudorataView = {
 
     const urlParams = new URLSearchParams((window.location.hash.split('?')[1]) || '');
     const qParam = urlParams.get('q');
+    const regexParam = urlParams.get('regex');
+    if (regexParam !== null) {
+      this.isRegex = regexParam === '1' || regexParam === 'true';
+    }
 
     if (qParam && qParam !== this.searchTerm) {
       this.renderContainer(container);
@@ -62,12 +67,54 @@ const RicercaSpudorataView = {
   renderContainer(container) {
     container.innerHTML = `
       <!-- Hero Text Search Area -->
-      <div class="ricerca-spudorata-hero" style="background: var(--bg-card); border: 1px solid var(--border-subtle); border-radius: var(--radius-lg); padding: var(--space-lg); margin-bottom: var(--space-lg); box-shadow: var(--shadow-md);">
+      <div class="ricerca-spudorata-hero" style="background: var(--bg-card); border: 1px solid var(--border-subtle); border-radius: var(--radius-lg); padding: var(--space-lg); margin-bottom: var(--space-lg); box-shadow: var(--shadow-md); position: relative;">
         <div style="display:flex; align-items:center; justify-content:space-between; margin-bottom: var(--space-sm); flex-wrap:wrap; gap:10px;">
           <div style="display:flex; align-items:center; gap: 10px;">
             <div style="display:inline-flex; align-items:center; justify-content:center; width:36px; height:36px; background: linear-gradient(135deg, rgba(235, 114, 110, 0.2), rgba(160, 65, 71, 0.3)); border-radius: 50%; color: var(--accent-primary); font-size:1.2rem; font-weight:bold;">🚀</div>
             <div>
+              <div style="display:flex; align-items:center; gap: 8px;">
                 <h2 style="margin:0; font-size:1.2rem; font-weight:700; color:var(--text-primary);">Ricerca Testuale Spudorata</h2>
+                <div style="position: relative; display: inline-flex; align-items: center;">
+                  <button type="button" id="spudorata-info-btn" aria-label="Informazioni sulle regole avanzate e Regex" style="background: rgba(79, 70, 229, 0.1); border: 1px solid rgba(79, 70, 229, 0.25); border-radius: 50%; width: 22px; height: 22px; display: inline-flex; align-items: center; justify-content: center; cursor: pointer; color: var(--accent-primary); padding: 0; transition: all 0.2s ease;">
+                    <svg viewBox="0 0 24 24" width="14" height="14" fill="none" stroke="currentColor" stroke-width="2.5" stroke-linecap="round" stroke-linejoin="round">
+                      <circle cx="12" cy="12" r="10"></circle>
+                      <line x1="12" y1="16" x2="12" y2="12"></line>
+                      <line x1="12" y1="8" x2="12.01" y2="8"></line>
+                    </svg>
+                  </button>
+
+                  <!-- Modal / Popover indicazioni regole avanzate -->
+                  <div id="spudorata-info-modal" class="spudorata-rules-popover" style="display:none; position:absolute; top:calc(100% + 10px); left:0; width:460px; max-width:90vw; background:var(--bg-card); border:1px solid var(--border-light); border-radius:var(--radius-lg); box-shadow:0 12px 32px rgba(0,0,0,0.22); z-index:1100; padding:18px; font-size:0.85rem; color:var(--text-primary); backdrop-filter:blur(12px);">
+                    <div style="display:flex; align-items:center; justify-content:space-between; margin-bottom:12px; border-bottom:1px solid var(--border-subtle); padding-bottom:8px;">
+                      <div style="display:flex; align-items:center; gap:6px; font-weight:700; font-size:0.95rem; color:var(--accent-primary);">
+                        <span>💡</span>
+                        <span>Guida Ricerca & Regole Avanzate (Regex)</span>
+                      </div>
+                      <span style="font-size:0.75rem; color:var(--text-muted); background:var(--bg-tertiary); padding:2px 6px; border-radius:4px;">Regole avanzate</span>
+                    </div>
+
+                    <div style="line-height:1.45; color:var(--text-secondary); margin-bottom:12px;">
+                      Puoi cercare normalmente per parole chiave o attivare l'opzione <strong>Regex</strong> per ricerche con espressioni regolari (POSIX / JavaScript) sia sul database che sui filtri in cache.
+                    </div>
+
+                    <div style="background:var(--bg-tertiary); border:1px solid var(--border-subtle); border-radius:var(--radius-md); padding:10px 12px; margin-bottom:12px;">
+                      <div style="font-weight:600; color:var(--text-primary); margin-bottom:6px; font-size:0.82rem;">Esempi di espressioni regolari:</div>
+                      <ul style="margin:0; padding-left:18px; display:flex; flex-direction:column; gap:6px;">
+                        <li><code style="background:rgba(79,70,229,0.12); color:var(--accent-primary); padding:1px 5px; border-radius:3px; font-family:monospace;">vpn|firewall</code> — Trova ticket contenenti <em>vpn</em> <strong>oppure</strong> <em>firewall</em></li>
+                        <li><code style="background:rgba(79,70,229,0.12); color:var(--accent-primary); padding:1px 5px; border-radius:3px; font-family:monospace;">\b(errore|fatal)\b</code> — Trova parole esatte "errore" o "fatal"</li>
+                        <li><code style="background:rgba(79,70,229,0.12); color:var(--accent-primary); padding:1px 5px; border-radius:3px; font-family:monospace;">^INC-[0-9]+</code> — Ticket o codici che iniziano per "INC-" seguito da cifre</li>
+                        <li><code style="background:rgba(79,70,229,0.12); color:var(--accent-primary); padding:1px 5px; border-radius:3px; font-family:monospace;">host(name)?.*down</code> — Trova "host down" o "hostname down" anche con parole in mezzo</li>
+                        <li><code style="background:rgba(79,70,229,0.12); color:var(--accent-primary); padding:1px 5px; border-radius:3px; font-family:monospace;">\d{1,3}\.\d{1,3}\.\d{1,3}\.\d{1,3}</code> — Trova indirizzi IP nel corpo o nell'oggetto</li>
+                      </ul>
+                    </div>
+
+                    <div style="font-size:0.78rem; color:var(--text-tertiary); display:flex; flex-direction:column; gap:4px;">
+                      <div>⚡ <strong>Case-insensitive:</strong> Le ricerche con Regex non distinguono automaticamente tra maiuscole e minuscole.</div>
+                      <div>⚡ <strong>Cache locale:</strong> Anche il campo <em>"Cerca in Cache"</em> rispetta la modalità Regex o il formato <code>/pattern/</code>.</div>
+                    </div>
+                  </div>
+                </div>
+              </div>
               <p style="margin:2px 0 0 0; font-size:0.82rem; color:var(--text-secondary);">
                 Esegui la ricerca nel testo sui ticket. I filtri applicati successivamente operano <strong>istantaneamente in cache locale</strong> senza fare nuove richieste al server.
               </p>
@@ -78,11 +125,19 @@ const RicercaSpudorataView = {
 
         <div style="display:flex; align-items:center; gap: var(--space-sm); flex-wrap:wrap; margin-top: var(--space-md);">
           <div style="position:relative; flex:1; min-width:300px;">
-            <input type="text" id="spudorata-search-input" class="form-input" placeholder="Cerca nel testo (oggetto, corpo, numero ticket, cliente)..." value="${App.escapeHtml(this.searchTerm)}" style="width:100%; height:42px; font-size:0.95rem; padding-left:14px; padding-right:36px; border-radius:var(--radius-md);" />
+            <input type="text" id="spudorata-search-input" class="form-input" placeholder="${this.isRegex ? 'Cerca con espressione regolare (es. vpn|firewall, ^INC-\\d+)...' : 'Cerca nel testo (oggetto, corpo, numero ticket, cliente)...'}" value="${App.escapeHtml(this.searchTerm)}" style="width:100%; height:42px; font-size:0.95rem; padding-left:14px; padding-right:36px; border-radius:var(--radius-md);" />
             <button id="spudorata-input-clear" style="position:absolute; right:10px; top:50%; transform:translateY(-50%); background:none; border:none; color:var(--text-muted); cursor:pointer; display:${this.searchTerm ? 'flex' : 'none'}; align-items:center; justify-content:center;" title="Cancella testo">
               ✕
             </button>
           </div>
+
+          <!-- Toggle Regex -->
+          <label id="spudorata-regex-toggle" style="display:inline-flex; align-items:center; gap:6px; cursor:pointer; user-select:none; height:42px; padding:0 12px; background:var(--bg-secondary); border:1px solid ${this.isRegex ? 'var(--accent-primary)' : 'var(--border-light)'}; border-radius:var(--radius-md); font-size:0.85rem; font-weight:600; color:${this.isRegex ? 'var(--accent-primary)' : 'var(--text-secondary)'}; transition:all 0.15s ease;" title="Abilita ricerca tramite Regular Expression">
+            <input type="checkbox" id="spudorata-regex-checkbox" ${this.isRegex ? 'checked' : ''} style="cursor:pointer; accent-color:var(--accent-primary);" />
+            <span style="font-family:monospace; font-size:0.95rem; font-weight:700;">.*</span>
+            <span>Regex</span>
+          </label>
+
           <button class="btn btn-primary" id="spudorata-search-btn" style="height:42px; padding:0 var(--space-xl); font-size:0.9rem; font-weight:600; min-width:130px; display:flex; align-items:center; justify-content:center; gap:6px;">
             <svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" style="width:18px;height:18px;"><circle cx="11" cy="11" r="8"/><path d="M21 21l-4.35-4.35"/></svg>
             <span>Cerca</span>
@@ -96,12 +151,10 @@ const RicercaSpudorataView = {
       </div>
 
       <!-- Batch Actions Bar -->
-      <div class="batch-bar" id="batch-bar">
+      <div class="batch-bar" id="batch-bar" style="display: flex; justify-content: space-between; align-items: center; gap: var(--space-md); flex-wrap: wrap;">
-        <div style="display:flex; align-items:center; gap:var(--space-sm);">
+        <!-- Colonna Sinistra: Configurazioni e Filtri di Modifica -->
-          <span class="batch-count" id="batch-count">0 selezionati</span>
+        <div class="batch-bar-left" style="display: flex; align-items: center; gap: var(--space-sm); flex-wrap: wrap; flex: 1; min-width: 300px;">
-          <button class="btn btn-ghost btn-xs" id="batch-select-all">Seleziona visibili</button>
+          <span class="batch-count" id="batch-count" style="margin-right: 4px;">0 selezionati</span>
-          <button class="btn btn-ghost btn-xs" id="batch-copy-tns" style="margin-left: 8px;">Copia numeri</button>
-        </div>
           <div class="filter-group">
             <span class="filter-label">Stato</span>
             <select class="filter-select" id="batch-state">
@@ -138,11 +191,40 @@ const RicercaSpudorataView = {
               </select>
             </div>
           ` : ''}
+        </div>
+
+        <!-- Colonna Destra: Pulsanti delle Azioni -->
+        <div class="batch-bar-right" style="display: flex; flex-direction: column; align-items: flex-end; gap: 6px;">
+          <div style="display: flex; align-items: center; gap: 8px; flex-wrap: wrap; justify-content: flex-end;">
             <button class="btn btn-primary btn-sm" id="batch-apply">Applica</button>
-        <button class="btn btn-primary btn-sm" id="batch-add-group" disabled style="background: var(--accent-primary); border-color: var(--accent-primary); margin-left: 8px;">Aggiungi a gruppo</button>
+            <button class="btn btn-primary btn-sm" id="batch-add-group" disabled title="Aggiungi a gruppo" style="background: var(--accent-primary); border-color: var(--accent-primary); height: 32px; width: 34px; padding: 0; display: inline-flex; align-items: center; justify-content: center;">
-        <button class="btn btn-primary btn-sm" id="batch-merge" disabled style="background: rgba(160, 65, 71, 0.32); border-color: var(--accent-primary); color: var(--text-primary); margin-left: 8px;">Unisci Selezionati</button>
+              <svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" style="width: 16px; height: 16px;">
-        <button class="btn btn-primary btn-sm" id="batch-open-tabs" disabled style="background: var(--accent-primary); border-color: var(--accent-primary); margin-left: 8px;">Apri ticket in schede</button>
+                <path d="M17 21v-2a4 4 0 0 0-4-4H5a4 4 0 0 0-4 4v2"></path>
-        <button class="btn btn-ghost btn-xs" id="batch-cancel">Annulla</button>
+                <circle cx="9" cy="7" r="4"></circle>
+                <path d="M23 21v-2a4 4 0 0 0-3-3.87"></path>
+                <path d="M16 3.13a4 4 0 0 1 0 7.75"></path>
+              </svg>
+            </button>
+            <button class="btn btn-primary btn-sm" id="batch-merge" disabled title="Unisci Selezionati" style="background: rgba(160, 65, 71, 0.32); border-color: var(--accent-primary); color: var(--text-primary); height: 32px; width: 34px; padding: 0; display: inline-flex; align-items: center; justify-content: center;">
+              <svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" style="width: 16px; height: 16px;">
+                <circle cx="18" cy="18" r="3"></circle>
+                <circle cx="6" cy="6" r="3"></circle>
+                <path d="M6 21V9a9 9 0 0 0 9 9"></path>
+              </svg>
+            </button>
+            <button class="btn btn-primary btn-sm" id="batch-open-tabs" disabled title="Apri ticket in schede" style="background: var(--accent-primary); border-color: var(--accent-primary); height: 32px; width: 34px; padding: 0; display: inline-flex; align-items: center; justify-content: center;">
+              <svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" style="width: 16px; height: 16px;">
+                <path d="M2 9a2 2 0 0 1 2-2h12a2 2 0 0 1 2 2v10a2 2 0 0 1-2 2H4a2 2 0 0 1-2-2V9z"></path>
+                <path d="M6 3h12a2 2 0 0 1 2 2v12"></path>
+              </svg>
+            </button>
+          </div>
+          <div style="display: flex; align-items: center; gap: 6px; justify-content: flex-end;">
+            <button class="btn btn-ghost btn-xs" id="batch-select-all">Seleziona visibili</button>
+            <button class="btn btn-ghost btn-xs" id="batch-copy-tns">Copia numeri</button>
+            <button class="btn btn-ghost btn-xs" id="batch-cancel" title="Annulla selezione">Annulla</button>
+          </div>
+        </div>
       </div>
 
       <!-- Filters Bar (Operates 100% Client-Side in Memory) -->
@@ -167,6 +249,15 @@ const RicercaSpudorataView = {
       return;
     }
 
+    if (this.isRegex) {
+      try {
+        new RegExp(query);
+      } catch (e) {
+        Toast.error('Espressione regolare non valida: ' + e.message);
+        return;
+      }
+    }
+
     this.searchTerm = query;
     this.isFetching = true;
 
@@ -175,13 +266,14 @@ const RicercaSpudorataView = {
       resultsArea.innerHTML = `
         <div class="loading-screen" style="padding: 60px 0;">
           <div class="spinner"></div>
-          <p>Ricerca testuale nel server in corso per "${App.escapeHtml(query)}"...</p>
+          <p>Ricerca testuale ${this.isRegex ? 'con Regex ' : ''}nel server in corso per "${App.escapeHtml(query)}"...</p>
         </div>
       `;
     }
 
     try {
-      const data = await App.api(`/api/tickets?search=${encodeURIComponent(query)}&per_page=2000`);
+      const regexParam = this.isRegex ? '&is_regex=1' : '';
+      const data = await App.api(`/api/tickets?search=${encodeURIComponent(query)}${regexParam}&per_page=2000`);
       this.cachedTickets = data.tickets || [];
       this.otrsBaseUrl = data.otrsBaseUrl || '';
       this.hasSearched = true;
@@ -189,7 +281,7 @@ const RicercaSpudorataView = {
       this.selectedIds.clear();
       this.selectedOrder = [];
 
-      Toast.success(`${this.cachedTickets.length} ticket caricati in cache locale per "${query}"`);
+      Toast.success(`${this.cachedTickets.length} ticket caricati in cache locale per "${query}"${this.isRegex ? ' (Regex)' : ''}`);
       this.renderContainer(document.getElementById('view-container'));
       this.bindEvents();
       this.renderLocalResults();
@@ -334,8 +426,22 @@ const RicercaSpudorataView = {
     const s = Filters.state;
 
     if (s.sub_search) {
-      const q = String(s.sub_search).toLowerCase().trim();
+      const rawQ = String(s.sub_search).trim();
-      if (q) {
+      if (rawQ) {
+        let regexMatcher = null;
+        if (this.isRegex) {
+          try {
+            regexMatcher = new RegExp(rawQ, 'i');
+          } catch (e) {
+            // If invalid while typing, fallback or ignore
+          }
+        } else if (rawQ.startsWith('/') && rawQ.length > 2 && rawQ.endsWith('/')) {
+          try {
+            regexMatcher = new RegExp(rawQ.slice(1, -1), 'i');
+          } catch (e) {}
+        }
+
+        const qLower = rawQ.toLowerCase();
         list = list.filter(t => {
           const fields = [
             t.tn,
@@ -352,7 +458,10 @@ const RicercaSpudorataView = {
             t.customer_id,
             t.customer_user_id
           ];
-          return fields.some(f => f && String(f).toLowerCase().includes(q));
+          if (regexMatcher) {
+            return fields.some(f => f && regexMatcher.test(String(f)));
+          }
+          return fields.some(f => f && String(f).toLowerCase().includes(qLower));
         });
       }
     }
@@ -502,6 +611,78 @@ const RicercaSpudorataView = {
       });
     }
 
+    const regexCheckbox = document.getElementById('spudorata-regex-checkbox');
+    if (regexCheckbox) {
+      regexCheckbox.addEventListener('change', () => {
+        this.isRegex = regexCheckbox.checked;
+        const toggleLabel = document.getElementById('spudorata-regex-toggle');
+        if (toggleLabel) {
+          toggleLabel.style.borderColor = this.isRegex ? 'var(--accent-primary)' : 'var(--border-light)';
+          toggleLabel.style.color = this.isRegex ? 'var(--accent-primary)' : 'var(--text-secondary)';
+        }
+        if (searchInput) {
+          searchInput.placeholder = this.isRegex 
+            ? 'Cerca con espressione regolare (es. vpn|firewall, ^INC-\\d+)...' 
+            : 'Cerca nel testo (oggetto, corpo, numero ticket, cliente)...';
+          searchInput.focus();
+        }
+        // If we already have cached tickets, update the local filtered view immediately
+        if (this.hasSearched && this.cachedTickets) {
+          this.currentPage = 1;
+          this.renderLocalResults();
+        }
+      });
+    }
+
+    // Info button & hover modal
+    const infoBtn = document.getElementById('spudorata-info-btn');
+    const infoModal = document.getElementById('spudorata-info-modal');
+    if (infoBtn && infoModal) {
+      let closeTimeout = null;
+
+      const openModal = () => {
+        if (closeTimeout) {
+          clearTimeout(closeTimeout);
+          closeTimeout = null;
+        }
+        infoModal.style.display = 'block';
+      };
+
+      const closeModalWithDelay = () => {
+        if (closeTimeout) clearTimeout(closeTimeout);
+        closeTimeout = setTimeout(() => {
+          infoModal.style.display = 'none';
+        }, 250);
+      };
+
+      infoBtn.addEventListener('mouseenter', openModal);
+      infoBtn.addEventListener('mouseleave', closeModalWithDelay);
+
+      infoModal.addEventListener('mouseenter', () => {
+        if (closeTimeout) {
+          clearTimeout(closeTimeout);
+          closeTimeout = null;
+        }
+      });
+      infoModal.addEventListener('mouseleave', closeModalWithDelay);
+
+      // Also toggle on click for touch/mobile devices or explicit clicks
+      infoBtn.addEventListener('click', (e) => {
+        e.stopPropagation();
+        if (infoModal.style.display === 'block') {
+          infoModal.style.display = 'none';
+        } else {
+          openModal();
+        }
+      });
+
+      document.addEventListener('click', (e) => {
+        if (!infoBtn.contains(e.target) && !infoModal.contains(e.target)) {
+          infoModal.style.display = 'none';
+        }
+      });
+    }
+
     if (resetCacheBtn) {
       resetCacheBtn.addEventListener('click', () => {
         this.invalidateCache();

public/js/views/ticketDetail.js

@@ -12,16 +12,20 @@ const TicketDetailView = {
     if (!this.ticketId) return;
     const body = this.noteQuill ? this.noteQuill.root.innerHTML.trim() : '';
     const subject = document.getElementById('note-subject') ? document.getElementById('note-subject').value.trim() : '';
-    const time_unit = document.getElementById('note-time-units') ? document.getElementById('note-time-units').value.trim() : '';
+    const time_unit = (document.getElementById('note-time-units') ? document.getElementById('note-time-units').value.trim() : '') ||
+                      (document.getElementById('note-time-units-bottom') ? document.getElementById('note-time-units-bottom').value.trim() : '');
     const ticket_state_id = document.getElementById('note-ticket-state') ? document.getElementById('note-ticket-state').value : '';
 
-    if ((body !== '<p><br></p>' && body !== '') || subject !== '' || time_unit !== '' || this.noteAttachments.length > 0 || ticket_state_id !== '') {
+    const note_create_time = document.getElementById('note-create-time') ? document.getElementById('note-create-time').value : '';
+
+    if ((body !== '<p><br></p>' && body !== '') || subject !== '' || time_unit !== '' || this.noteAttachments.length > 0 || ticket_state_id !== '' || note_create_time !== '') {
       App.saveDraft(this.ticketId, {
         type: 'note',
         body,
         subject,
         time_unit,
         ticket_state_id,
+        note_create_time,
         attachments: [...this.noteAttachments]
       });
     } else {
@@ -3587,7 +3591,11 @@ const TicketDetailView = {
                 <div class="upload-file-list" id="note-file-list" style="margin-bottom: var(--space-sm);"></div>
 
                 <div style="display:flex; gap:var(--space-md); justify-content:space-between; align-items:center; flex-wrap:wrap;">
-                  <div>
+                  <div style="display:flex; align-items:center; gap:var(--space-sm); flex-wrap:wrap;">
+                    <div style="display:flex; align-items:center; gap:6px;">
+                      <label for="note-time-units-bottom" style="font-size:0.8rem; font-weight:600; color:var(--text-secondary);">Tempo (min):</label>
+                      <input type="number" step="any" min="0" class="note-subject-input" id="note-time-units-bottom" placeholder="minuti" style="width:90px; margin-bottom:0; height:32px; padding:4px 8px; font-size:0.85rem;" />
+                    </div>
                     <input type="file" id="note-attachments" multiple style="display:none;" />
                     <button type="button" class="btn btn-ghost btn-sm" id="btn-note-add-attachments" style="height:32px; padding: 4px 10px; font-size: 0.85rem; display: flex; align-items: center; gap: 4px;">📎 Allega file</button>
                   </div>
@@ -3991,9 +3999,15 @@ const TicketDetailView = {
         if (document.getElementById('note-time-units')) {
           document.getElementById('note-time-units').value = noteDraft.time_unit || '';
         }
+        if (document.getElementById('note-time-units-bottom')) {
+          document.getElementById('note-time-units-bottom').value = noteDraft.time_unit || '';
+        }
         if (document.getElementById('note-ticket-state') && noteDraft.ticket_state_id) {
           document.getElementById('note-ticket-state').value = noteDraft.ticket_state_id;
         }
+        if (document.getElementById('note-create-time') && noteDraft.note_create_time) {
+          document.getElementById('note-create-time').value = noteDraft.note_create_time;
+        }
         this.noteAttachments = noteDraft.attachments || [];
         this.updateNoteAttachmentList();
       }
@@ -4024,6 +4038,7 @@ const TicketDetailView = {
     const customerIdInput = document.getElementById('qe-customer-id');
     const noteSubjectInput = document.getElementById('note-subject');
     const noteTimeUnitsInput = document.getElementById('note-time-units');
+    const noteTimeUnitsBottomInput = document.getElementById('note-time-units-bottom');
     const noteCreateTimeInput = document.getElementById('note-create-time');
 
     const checkChanges = () => {
@@ -4047,7 +4062,8 @@ const TicketDetailView = {
       const noteBodyText = (this.noteQuill ? this.noteQuill.root.innerText : '').trim();
       if (noteBodyText.length > 0) hasChanges = true;
 
-      const noteTimeUnitsVal = parseFloat(noteTimeUnitsInput ? noteTimeUnitsInput.value : '0') || 0;
+      const timeValStr = (noteTimeUnitsInput ? noteTimeUnitsInput.value : '') || (noteTimeUnitsBottomInput ? noteTimeUnitsBottomInput.value : '');
+      const noteTimeUnitsVal = parseFloat(timeValStr || '0') || 0;
       if (noteTimeUnitsVal > 0) hasChanges = true;
 
       if (noteCreateTimeInput && noteCreateTimeInput.value) hasChanges = true;
@@ -4065,10 +4081,38 @@ const TicketDetailView = {
       noteSubjectInput.addEventListener('input', checkChanges);
     }
     if (noteTimeUnitsInput) {
-      noteTimeUnitsInput.addEventListener('input', checkChanges);
+      noteTimeUnitsInput.addEventListener('input', () => {
+        if (noteTimeUnitsBottomInput && noteTimeUnitsBottomInput.value !== noteTimeUnitsInput.value) {
+          noteTimeUnitsBottomInput.value = noteTimeUnitsInput.value;
+        }
+        checkChanges();
+      });
+    }
+    if (noteTimeUnitsBottomInput) {
+      noteTimeUnitsBottomInput.addEventListener('input', () => {
+        if (noteTimeUnitsInput && noteTimeUnitsInput.value !== noteTimeUnitsBottomInput.value) {
+          noteTimeUnitsInput.value = noteTimeUnitsBottomInput.value;
+        }
+        checkChanges();
+      });
     }
     if (noteCreateTimeInput) {
       noteCreateTimeInput.addEventListener('change', checkChanges);
+
+      const setDefaultNoteTime = () => {
+        if (!noteCreateTimeInput.value && ticket && ticket.create_time) {
+          const createDate = new Date(ticket.create_time);
+          if (!isNaN(createDate.getTime())) {
+            const plus5Min = new Date(createDate.getTime() + 5 * 60 * 1000);
+            const localISO = new Date(plus5Min.getTime() - plus5Min.getTimezoneOffset() * 60000).toISOString().slice(0, 16);
+            noteCreateTimeInput.value = localISO;
+            checkChanges();
+          }
+        }
+      };
+
+      noteCreateTimeInput.addEventListener('focus', setDefaultNoteTime);
+      noteCreateTimeInput.addEventListener('click', setDefaultNoteTime);
     }
     if (this.noteQuill) {
       this.noteQuill.on('text-change', checkChanges);
@@ -4093,6 +4137,7 @@ const TicketDetailView = {
         if (noteSubjectInput) noteSubjectInput.value = '';
         if (this.noteQuill) this.noteQuill.root.innerHTML = '';
         if (noteTimeUnitsInput) noteTimeUnitsInput.value = '';
+        if (noteTimeUnitsBottomInput) noteTimeUnitsBottomInput.value = '';
         if (noteCreateTimeInput) noteCreateTimeInput.value = '';
         this.noteAttachments = [];
         this.updateNoteAttachmentList();
@@ -4177,36 +4222,53 @@ const TicketDetailView = {
       customerSearchInput.addEventListener('input', () => {
         clearTimeout(customerDebounce);
         const q = customerSearchInput.value.trim();
+        const origCustFirst = (this.originalValues['customer_first'] || '').trim();
+        const origCustLast = (this.originalValues['customer_last'] || '').trim();
+        const origCustName = origCustFirst ? `${origCustFirst} ${origCustLast}`.trim() : (this.originalValues['customer_user_id'] || '').trim();
+
+        if (q !== origCustName) {
           if (customerUserIdInput) customerUserIdInput.value = '';
           if (customerIdInput) customerIdInput.value = '';
+        } else {
+          if (customerUserIdInput) customerUserIdInput.value = this.originalValues['customer_user_id'] || '';
+          if (customerIdInput) customerIdInput.value = this.originalValues['customer_id'] || '';
+        }
         checkChanges();
 
         customerDebounce = setTimeout(async () => {
           try {
-            const customers = await App.api(`/api/customers/search?q=${encodeURIComponent(q)}`);
+            const users = await App.api(`/api/customer-users/search?q=${encodeURIComponent(q)}`);
-            if (!customers || customers.length === 0) {
+            if (!users || users.length === 0) {
               customerSuggestionsDiv.innerHTML = '<div class="autocomplete-suggestion-item" style="color:var(--text-muted); cursor:default; padding: 6px 12px; font-size:0.78rem;">Nessun cliente trovato</div>';
               customerSuggestionsDiv.style.display = 'block';
               return;
             }
 
-            customerSuggestionsDiv.innerHTML = customers.map(c => `
+            customerSuggestionsDiv.innerHTML = users.map(u => {
-              <div class="autocomplete-suggestion-item" data-user-id="${App.escapeHtml(c.customer_user_id)}" data-customer-id="${App.escapeHtml(c.customer_id || c.customer_user_id)}" data-name="${App.escapeHtml(c.first_name ? `${c.first_name} ${c.last_name}` : c.customer_user_id)}" style="padding: 6px 12px; font-size: 0.78rem; cursor: pointer;">
+              const fullName = (u.first_name || u.last_name) ? `${u.first_name || ''} ${u.last_name || ''}`.trim() : (u.login || '');
-                <strong>${App.escapeHtml(c.first_name ? `${c.first_name} ${c.last_name}` : c.customer_user_id)}</strong>
+              return `
-                ${c.email ? `<span style="color:var(--text-muted); margin-left:6px;">(${App.escapeHtml(c.email)})</span>` : ''}
+                <div class="autocomplete-suggestion-item" data-login="${App.escapeHtml(u.login || '')}" data-customer-id="${App.escapeHtml(u.customer_id || '')}" data-name="${App.escapeHtml(fullName)}" style="padding: 6px 12px; font-size: 0.78rem; cursor: pointer;">
+                  <strong>${App.escapeHtml(fullName)}</strong>
+                  <span style="color:var(--text-muted); margin-left:6px; font-size:0.75rem;">(Login: ${App.escapeHtml(u.login || '')}${u.customer_id ? ` | ${App.escapeHtml(u.customer_id)}` : ''})</span>
+                  ${u.email ? `<div style="color:var(--text-secondary); font-size:0.73rem;">${App.escapeHtml(u.email)}</div>` : ''}
                 </div>
-            `).join('');
+              `;
+            }).join('');
             customerSuggestionsDiv.style.display = 'block';
 
-            customerSuggestionsDiv.querySelectorAll('.autocomplete-suggestion-item').forEach(item => {
+            const selectCustomerItem = (item) => {
-              if (item.dataset.userId) {
-                item.addEventListener('mousedown', (e) => {
-                  e.preventDefault();
               customerSearchInput.value = item.dataset.name;
-                  if (customerUserIdInput) customerUserIdInput.value = item.dataset.userId;
+              if (customerUserIdInput) customerUserIdInput.value = item.dataset.login;
               if (customerIdInput) customerIdInput.value = item.dataset.customerId;
               customerSuggestionsDiv.style.display = 'none';
               checkChanges();
+            };
+
+            customerSuggestionsDiv.querySelectorAll('.autocomplete-suggestion-item').forEach(item => {
+              if (item.dataset.login) {
+                item.addEventListener('mousedown', (e) => {
+                  e.preventDefault();
+                  selectCustomerItem(item);
                 });
               }
             });
@@ -4216,6 +4278,18 @@ const TicketDetailView = {
         }, 150);
       });
 
+      if (App.setupAutocompleteKeyboardNavigation) {
+        App.setupAutocompleteKeyboardNavigation(customerSearchInput, customerSuggestionsDiv, (item) => {
+          if (item && item.dataset.login) {
+            customerSearchInput.value = item.dataset.name;
+            if (customerUserIdInput) customerUserIdInput.value = item.dataset.login;
+            if (customerIdInput) customerIdInput.value = item.dataset.customerId;
+            customerSuggestionsDiv.style.display = 'none';
+            checkChanges();
+          }
+        });
+      }
+
       customerSearchInput.addEventListener('focus', () => {
         customerSearchInput.dispatchEvent(new Event('input'));
       });
@@ -4246,9 +4320,18 @@ const TicketDetailView = {
         }
 
         const customerSearch = customerSearchInput ? customerSearchInput.value.trim() : '';
-        if (customerSearch && customerUserIdInput && !customerUserIdInput.value) {
+        const origCustFirst = (this.originalValues['customer_first'] || '').trim();
-          customerUserIdInput.value = customerSearch;
+        const origCustLast = (this.originalValues['customer_last'] || '').trim();
-          if (customerIdInput) customerIdInput.value = customerSearch;
+        const origCustName = origCustFirst ? `${origCustFirst} ${origCustLast}`.trim() : (this.originalValues['customer_user_id'] || '').trim();
+
+        if (customerSearchInput) {
+          if (!customerSearch) {
+            if (customerUserIdInput) customerUserIdInput.value = '';
+            if (customerIdInput) customerIdInput.value = '';
+          } else if (customerSearch === origCustName) {
+            if (customerUserIdInput) customerUserIdInput.value = this.originalValues['customer_user_id'] || '';
+            if (customerIdInput) customerIdInput.value = this.originalValues['customer_id'] || '';
+          }
         }
 
         // Check metadata updates

public/js/views/ticketList.js

@@ -250,12 +250,11 @@ const TicketListView = {
 
     container.innerHTML = `
       <!-- Batch Actions Bar -->
-      <div class="batch-bar" id="batch-bar">
+      <!-- Batch Actions Bar -->
-        <div style="display:flex; align-items:center; gap:var(--space-sm);">
+      <div class="batch-bar" id="batch-bar" style="display: flex; justify-content: space-between; align-items: center; gap: var(--space-md); flex-wrap: wrap;">
-          <span class="batch-count" id="batch-count">0 selezionati</span>
+        <!-- Colonna Sinistra: Configurazioni e Filtri di Modifica -->
-          <button class="btn btn-ghost btn-xs" id="batch-select-all">Seleziona visibili</button>
+        <div class="batch-bar-left" style="display: flex; align-items: center; gap: var(--space-sm); flex-wrap: wrap; flex: 1; min-width: 300px;">
-          <button class="btn btn-ghost btn-xs" id="batch-copy-tns" style="margin-left: 8px;">Copia numeri</button>
+          <span class="batch-count" id="batch-count" style="margin-right: 4px;">0 selezionati</span>
-        </div>
           <div class="filter-group">
             <span class="filter-label">Stato</span>
             <select class="filter-select" id="batch-state">
@@ -292,11 +291,40 @@ const TicketListView = {
               </select>
             </div>
           ` : ''}
+        </div>
+
+        <!-- Colonna Destra: Pulsanti delle Azioni -->
+        <div class="batch-bar-right" style="display: flex; flex-direction: column; align-items: flex-end; gap: 6px;">
+          <div style="display: flex; align-items: center; gap: 8px; flex-wrap: wrap; justify-content: flex-end;">
             <button class="btn btn-primary btn-sm" id="batch-apply">Applica</button>
-        <button class="btn btn-primary btn-sm" id="batch-add-group" disabled style="background: var(--accent-primary); border-color: var(--accent-primary); margin-left: 8px;">Aggiungi a gruppo</button>
+            <button class="btn btn-primary btn-sm" id="batch-add-group" disabled title="Aggiungi a gruppo" style="background: var(--accent-primary); border-color: var(--accent-primary); height: 32px; width: 34px; padding: 0; display: inline-flex; align-items: center; justify-content: center;">
-        <button class="btn btn-primary btn-sm" id="batch-merge" disabled style="background: rgba(160, 65, 71, 0.32); border-color: var(--accent-primary); color: var(--text-primary); margin-left: 8px;">Unisci Selezionati</button>
+              <svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" style="width: 16px; height: 16px;">
-        <button class="btn btn-primary btn-sm" id="batch-open-tabs" disabled style="background: var(--accent-primary); border-color: var(--accent-primary); margin-left: 8px;">Apri ticket in schede</button>
+                <path d="M17 21v-2a4 4 0 0 0-4-4H5a4 4 0 0 0-4 4v2"></path>
-        <button class="btn btn-ghost btn-xs" id="batch-cancel">Annulla</button>
+                <circle cx="9" cy="7" r="4"></circle>
+                <path d="M23 21v-2a4 4 0 0 0-3-3.87"></path>
+                <path d="M16 3.13a4 4 0 0 1 0 7.75"></path>
+              </svg>
+            </button>
+            <button class="btn btn-primary btn-sm" id="batch-merge" disabled title="Unisci Selezionati" style="background: rgba(160, 65, 71, 0.32); border-color: var(--accent-primary); color: var(--text-primary); height: 32px; width: 34px; padding: 0; display: inline-flex; align-items: center; justify-content: center;">
+              <svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" style="width: 16px; height: 16px;">
+                <circle cx="18" cy="18" r="3"></circle>
+                <circle cx="6" cy="6" r="3"></circle>
+                <path d="M6 21V9a9 9 0 0 0 9 9"></path>
+              </svg>
+            </button>
+            <button class="btn btn-primary btn-sm" id="batch-open-tabs" disabled title="Apri ticket in schede" style="background: var(--accent-primary); border-color: var(--accent-primary); height: 32px; width: 34px; padding: 0; display: inline-flex; align-items: center; justify-content: center;">
+              <svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" style="width: 16px; height: 16px;">
+                <path d="M2 9a2 2 0 0 1 2-2h12a2 2 0 0 1 2 2v10a2 2 0 0 1-2 2H4a2 2 0 0 1-2-2V9z"></path>
+                <path d="M6 3h12a2 2 0 0 1 2 2v12"></path>
+              </svg>
+            </button>
+          </div>
+          <div style="display: flex; align-items: center; gap: 6px; justify-content: flex-end;">
+            <button class="btn btn-ghost btn-xs" id="batch-select-all">Seleziona visibili</button>
+            <button class="btn btn-ghost btn-xs" id="batch-copy-tns">Copia numeri</button>
+            <button class="btn btn-ghost btn-xs" id="batch-cancel" title="Annulla selezione">Annulla</button>
+          </div>
+        </div>
       </div>
 
       ${Filters.renderBar(App.lookups)}

public/js/views/timeAccounting.js

@@ -333,8 +333,21 @@ const TimeAccountingView = {
           borderStyle = '1px solid var(--border-subtle)';
           textColor = 'var(--accent-primary)';
         }
+      } else if (dayMins === 0) {
+        // Giorno lavorativo senza consuntivazioni: neutro / bianco
+        if (isSelected) {
+          bgStyle = 'var(--accent-primary)';
+          borderStyle = '1px solid var(--accent-primary)';
+          textColor = '#ffffff';
+          badgeBg = 'rgba(255,255,255,0.25)';
+          badgeColor = '#ffffff';
+        } else if (isToday) {
+          bgStyle = 'rgba(79, 70, 229, 0.12)';
+          borderStyle = '1px solid var(--border-subtle)';
+          textColor = 'var(--accent-primary)';
+        }
       } else {
-        // Working days (configured in WORK_DAYS)
+        // Working days con consuntivazione (> 0 min)
         if (isTargetReached) {
           // Verdino (green)
           if (isSelected) {
@@ -478,6 +491,18 @@ const TimeAccountingView = {
             bgStyle = 'rgba(79, 70, 229, 0.12)';
             textColor = 'var(--accent-primary)';
           }
+        } else if (dayMins === 0) {
+          // Giorno lavorativo senza ore consuntivate: neutro / non evidenziato in rosso
+          if (isSelected) {
+            bgStyle = 'var(--accent-primary)';
+            borderStyle = '2px solid var(--accent-primary)';
+            textColor = '#ffffff';
+            badgeBg = 'rgba(255,255,255,0.25)';
+            badgeColor = '#ffffff';
+          } else if (isToday) {
+            bgStyle = 'rgba(79, 70, 229, 0.12)';
+            textColor = 'var(--accent-primary)';
+          }
         } else {
           if (isTargetReached) {
             if (isSelected) {

routes/lookups.js

@@ -296,6 +296,12 @@ router.get('/customer-companies/search', async (req, res) => {
   }
 });
 
+// Alias /api/customers/search -> /api/customer-users/search for backwards compatibility
+router.get('/customers/search', (req, res, next) => {
+  req.url = '/customer-users/search' + (req.url.includes('?') ? req.url.slice(req.url.indexOf('?')) : '');
+  router.handle(req, res, next);
+});
+
 // GET /api/customer-users/search — Search customer users (supports LDAP via REST, fallbacks to DB)
 router.get('/customer-users/search', async (req, res) => {
   const { q = '', customer_company_id } = req.query;

routes/tickets.js

@@ -212,6 +212,30 @@ router.get('/', async (req, res) => {
     }
     const searchTerm = search || sub_search;
     if (searchTerm) {
+      const isRegex = req.query.is_regex === 'true' || req.query.is_regex === '1';
+      if (isRegex) {
+        // Validate regex pattern to prevent DB syntax error
+        try {
+          new RegExp(searchTerm);
+        } catch (regexErr) {
+          return res.status(400).json({ error: `Espressione regolare non valida: ${regexErr.message}` });
+        }
+
+        conditions.push(`(
+          t.title ~* $${paramIdx} OR 
+          t.tn ~* $${paramIdx} OR
+          EXISTS (
+            SELECT 1 FROM article art
+            LEFT JOIN article_data_mime adm ON art.id = adm.article_id
+            WHERE art.ticket_id = t.id AND (
+              adm.a_subject ~* $${paramIdx} OR
+              adm.a_body ~* $${paramIdx}
+            )
+          )
+        )`);
+        params.push(searchTerm);
+        paramIdx++;
+      } else {
         conditions.push(`(
           t.title ILIKE $${paramIdx} OR 
           t.tn ILIKE $${paramIdx} OR
@@ -227,6 +251,7 @@ router.get('/', async (req, res) => {
         params.push(`%${searchTerm}%`);
         paramIdx++;
       }
+    }
 
     const whereClause = conditions.length > 0
       ? 'WHERE ' + conditions.join(' AND ')
@@ -387,7 +412,11 @@ router.get('/:id', async (req, res, next) => {
         // 1. Try to read from local SQLite cache in internal.db
         let cachedUser = null;
         try {
-          cachedUser = db.prepare('SELECT email, first_name, last_name, phone FROM customer_user_cache WHERE login = ?').get(ticket.customer_user_id);
+          cachedUser = db.prepare(`
+            SELECT login, email, first_name, last_name, phone
+            FROM customer_user_cache
+            WHERE login = ? OR (first_name || ' ' || last_name) = ? COLLATE NOCASE
+          `).get(ticket.customer_user_id, ticket.customer_user_id);
         } catch (dbErr) {
           console.warn('[LDAP Cache Detail] SQLite cache read failed:', dbErr.message);
         }
@@ -398,8 +427,20 @@ router.get('/:id', async (req, res, next) => {
           ticket.customer_email = cachedUser.email || '';
           ticket.customer_phone = cachedUser.phone || '';
         } else {
-          // 2. Fallback to live API fetch
+          // 2. Fallback to live API fetch (only if login doesn't contain spaces)
-          const getResult = await otrsRequest('POST', '/CustomerUserGet', { UserLogin: ticket.customer_user_id });
+          let targetLogin = ticket.customer_user_id;
+          if (targetLogin.includes(' ')) {
+            try {
+              const sRes = await otrsRequest('POST', '/CustomerUserSearch', { Search: `*${targetLogin}*`, Valid: 1 });
+              const sData = (sRes && sRes.Data) || sRes;
+              if (sData && sData.CustomerUserID) {
+                targetLogin = Array.isArray(sData.CustomerUserID) ? sData.CustomerUserID[0] : sData.CustomerUserID;
+              }
+            } catch (_) {}
+          }
+
+          if (targetLogin && !targetLogin.includes(' ')) {
+            const getResult = await otrsRequest('POST', '/CustomerUserGet', { UserLogin: targetLogin });
             const getData = (getResult && getResult.Data) || getResult;
             if (getData && getData.CustomerUser) {
               const u = getData.CustomerUser;
@@ -432,6 +473,7 @@ router.get('/:id', async (req, res, next) => {
               }
             }
           }
+        }
       } catch (apiErr) {
         console.warn(`Failed to fetch LDAP customer details for detail view:`, apiErr.message);
       }
@@ -940,9 +982,19 @@ router.patch('/:id', async (req, res) => {
       if (updates.responsible_user_id !== undefined) ticketFields.ResponsibleID = updates.responsible_user_id;
       if (updates.type_id !== undefined) ticketFields.TypeID = updates.type_id;
       if (updates.title !== undefined) ticketFields.Title = updates.title;
-      if (updates.ticket_lock_id !== undefined) ticketFields.LockID = updates.ticket_lock_id;
+      if (updates.customer_user_id !== undefined && updates.customer_user_id !== null && updates.customer_user_id !== '') {
+        try {
+          const match = db.prepare(`SELECT login, customer_id FROM customer_user_cache WHERE login = ? OR (first_name || ' ' || last_name) = ? COLLATE NOCASE`).get(updates.customer_user_id, updates.customer_user_id);
+          if (match) {
+            updates.customer_user_id = match.login;
+            if (!updates.customer_id && match.customer_id) {
+              updates.customer_id = match.customer_id;
+            }
+          }
+        } catch (e) {}
+        ticketFields.CustomerUser = updates.customer_user_id;
+      }
       if (updates.customer_id !== undefined && updates.customer_id !== null && updates.customer_id !== '') ticketFields.CustomerID = updates.customer_id;
-      if (updates.customer_user_id !== undefined && updates.customer_user_id !== null && updates.customer_user_id !== '') ticketFields.CustomerUser = updates.customer_user_id;
 
       // If ticketFields is empty but we have a note or timeUnit to log, supply a dummy field (StateID) so Ticket is not empty
       if (Object.keys(ticketFields).length === 0 && (hasNote || (!isNaN(timeUnit) && timeUnit > 0))) {
@@ -1673,9 +1725,19 @@ router.patch('/batch/update', async (req, res) => {
       if (updates.queue_id !== undefined) ticketFields.QueueID = updates.queue_id;
       if (updates.type_id !== undefined) ticketFields.TypeID = updates.type_id;
       if (updates.user_id !== undefined) ticketFields.OwnerID = updates.user_id;
-      if (updates.responsible_user_id !== undefined) ticketFields.ResponsibleID = updates.responsible_user_id;
+      if (updates.customer_user_id !== undefined && updates.customer_user_id !== null && updates.customer_user_id !== '') {
-      if (updates.customer_id !== undefined) ticketFields.CustomerID = updates.customer_id;
+        try {
-      if (updates.customer_user_id !== undefined) ticketFields.CustomerUser = updates.customer_user_id;
+          const match = db.prepare(`SELECT login, customer_id FROM customer_user_cache WHERE login = ? OR (first_name || ' ' || last_name) = ? COLLATE NOCASE`).get(updates.customer_user_id, updates.customer_user_id);
+          if (match) {
+            updates.customer_user_id = match.login;
+            if (!updates.customer_id && match.customer_id) {
+              updates.customer_id = match.customer_id;
+            }
+          }
+        } catch (e) {}
+        ticketFields.CustomerUser = updates.customer_user_id;
+      }
+      if (updates.customer_id !== undefined && updates.customer_id !== null && updates.customer_id !== '') ticketFields.CustomerID = updates.customer_id;
 
       // Auto sblocco check
       if (updates.ticket_state_id) {