/* ============================================================
   OTRS Turbo — Design System
   Premium dark theme with glassmorphism and micro-animations
   ============================================================ */

/* ---- CSS Variables / Design Tokens ---- */
:root {
  /* Base colors */
  --bg-primary: #0b0e14;
  --bg-secondary: #111827;
  --bg-tertiary: #1a2234;
  --bg-card: rgba(17, 24, 39, 0.7);
  --bg-card-hover: rgba(26, 34, 52, 0.85);
  --bg-glass: rgba(17, 24, 39, 0.55);

  /* Accent */
  --accent-primary: #6366f1;
  --accent-primary-hover: #818cf8;
  --accent-primary-glow: rgba(99, 102, 241, 0.3);
  --accent-secondary: #8b5cf6;

  /* Text */
  --text-primary: #f1f5f9;
  --text-secondary: #94a3b8;
  --text-tertiary: #64748b;
  --text-muted: #475569;

  /* Borders */
  --border-subtle: rgba(148, 163, 184, 0.08);
  --border-light: rgba(148, 163, 184, 0.15);
  --border-accent: rgba(99, 102, 241, 0.3);

  /* Priority colors */
  --priority-1-bg: rgba(30, 58, 95, 0.5);
  --priority-1-text: #60a5fa;
  --priority-2-bg: rgba(30, 70, 50, 0.5);
  --priority-2-text: #4ade80;
  --priority-3-bg: rgba(80, 65, 20, 0.5);
  --priority-3-text: #facc15;
  --priority-4-bg: rgba(100, 50, 15, 0.5);
  --priority-4-text: #fb923c;
  --priority-5-bg: rgba(100, 20, 20, 0.5);
  --priority-5-text: #f87171;

  /* State colors */
  --state-new: #38bdf8;
  --state-open: #6366f1;
  --state-pending: #f59e0b;
  --state-closed: #64748b;
  --state-removed: #ef4444;

  /* Semantic */
  --success: #22c55e;
  --success-bg: rgba(34, 197, 94, 0.12);
  --warning: #f59e0b;
  --warning-bg: rgba(245, 158, 11, 0.12);
  --error: #ef4444;
  --error-bg: rgba(239, 68, 68, 0.12);
  --info: #38bdf8;
  --info-bg: rgba(56, 189, 248, 0.12);

  /* Spacing */
  --space-xs: 4px;
  --space-sm: 8px;
  --space-md: 16px;
  --space-lg: 24px;
  --space-xl: 32px;
  --space-2xl: 48px;

  /* Radius */
  --radius-sm: 6px;
  --radius-md: 10px;
  --radius-lg: 16px;
  --radius-xl: 24px;
  --radius-full: 9999px;

  /* Shadows */
  --shadow-sm: 0 1px 3px rgba(0, 0, 0, 0.3);
  --shadow-md: 0 4px 12px rgba(0, 0, 0, 0.4);
  --shadow-lg: 0 8px 32px rgba(0, 0, 0, 0.5);
  --shadow-glow: 0 0 20px var(--accent-primary-glow);

  /* Layout */
  --sidebar-width: 260px;
  --topbar-height: 64px;

  /* Transitions */
  --transition-fast: 150ms cubic-bezier(0.4, 0, 0.2, 1);
  --transition-base: 250ms cubic-bezier(0.4, 0, 0.2, 1);
  --transition-slow: 400ms cubic-bezier(0.4, 0, 0.2, 1);
}

/* ---- Reset & Base ---- */
*, *::before, *::after {
  margin: 0;
  padding: 0;
  box-sizing: border-box;
}

html {
  font-size: 14px;
  scroll-behavior: smooth;
}

body {
  font-family: 'Inter', -apple-system, BlinkMacSystemFont, sans-serif;
  background: var(--bg-primary);
  color: var(--text-primary);
  display: flex;
  min-height: 100vh;
  overflow-x: hidden;
  line-height: 1.6;
}

/* Scrollbar */
::-webkit-scrollbar { width: 6px; height: 6px; }
::-webkit-scrollbar-track { background: transparent; }
::-webkit-scrollbar-thumb { background: var(--text-muted); border-radius: var(--radius-full); }
::-webkit-scrollbar-thumb:hover { background: var(--text-tertiary); }

/* ---- Sidebar ---- */
.sidebar {
  width: var(--sidebar-width);
  height: 100vh;
  position: fixed;
  left: 0;
  top: 0;
  z-index: 100;
  background: var(--bg-glass);
  backdrop-filter: blur(24px);
  -webkit-backdrop-filter: blur(24px);
  border-right: 1px solid var(--border-subtle);
  display: flex;
  flex-direction: column;
  transition: width var(--transition-base);
}

.sidebar-brand {
  display: flex;
  align-items: center;
  gap: var(--space-md);
  padding: var(--space-lg);
  border-bottom: 1px solid var(--border-subtle);
}

.brand-icon {
  font-size: 1.7rem;
  line-height: 1;
  filter: drop-shadow(0 0 8px rgba(99, 102, 241, 0.5));
}

.brand-text {
  font-size: 1.25rem;
  font-weight: 800;
  background: linear-gradient(135deg, var(--accent-primary), var(--accent-secondary));
  -webkit-background-clip: text;
  -webkit-text-fill-color: transparent;
  background-clip: text;
  letter-spacing: -0.02em;
}

.nav-menu {
  list-style: none;
  padding: var(--space-md);
  flex: 1;
  display: flex;
  flex-direction: column;
  gap: var(--space-xs);
}

.nav-link {
  display: flex;
  align-items: center;
  gap: var(--space-md);
  padding: 10px var(--space-md);
  border-radius: var(--radius-md);
  color: var(--text-secondary);
  text-decoration: none;
  font-weight: 500;
  font-size: 0.92rem;
  transition: all var(--transition-fast);
  position: relative;
  overflow: hidden;
}

.nav-link::before {
  content: '';
  position: absolute;
  inset: 0;
  background: linear-gradient(135deg, var(--accent-primary-glow), transparent);
  opacity: 0;
  transition: opacity var(--transition-fast);
}

.nav-link:hover {
  color: var(--text-primary);
  background: var(--bg-card-hover);
}

.nav-link:hover::before {
  opacity: 1;
}

.nav-link.active {
  color: var(--text-primary);
  background: linear-gradient(135deg, rgba(99, 102, 241, 0.15), rgba(139, 92, 246, 0.08));
  box-shadow: inset 0 0 0 1px var(--border-accent);
}

.nav-icon {
  width: 20px;
  height: 20px;
  flex-shrink: 0;
  position: relative;
  z-index: 1;
}

.nav-link span {
  position: relative;
  z-index: 1;
}

.nav-badge {
  margin-left: auto;
  background: var(--accent-primary);
  color: white;
  font-size: 0.7rem;
  font-weight: 700;
  padding: 2px 7px;
  border-radius: var(--radius-full);
  min-width: 22px;
  text-align: center;
  position: relative;
  z-index: 1;
  display: none;
}

.nav-badge:not(:empty) {
  display: inline-block;
}

.sidebar-footer {
  padding: var(--space-md) var(--space-lg);
  border-top: 1px solid var(--border-subtle);
}

.sidebar-footer-info {
  display: flex;
  align-items: center;
  gap: var(--space-sm);
}

.connection-dot {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: var(--warning);
  transition: background var(--transition-base);
}

.connection-dot.connected {
  background: var(--success);
  box-shadow: 0 0 8px rgba(34, 197, 94, 0.5);
  animation: pulse-glow 2s ease-in-out infinite;
}

.connection-dot.error {
  background: var(--error);
}

.connection-text {
  font-size: 0.75rem;
  color: var(--text-tertiary);
}

@keyframes pulse-glow {
  0%, 100% { box-shadow: 0 0 8px rgba(34, 197, 94, 0.3); }
  50% { box-shadow: 0 0 14px rgba(34, 197, 94, 0.6); }
}

/* ---- Main Content ---- */
.main-content {
  margin-left: var(--sidebar-width);
  flex: 1;
  display: flex;
  flex-direction: column;
  min-height: 100vh;
}

/* ---- Topbar ---- */
.topbar {
  height: var(--topbar-height);
  padding: 0 var(--space-xl);
  display: flex;
  align-items: center;
  justify-content: space-between;
  background: var(--bg-glass);
  backdrop-filter: blur(16px);
  -webkit-backdrop-filter: blur(16px);
  border-bottom: 1px solid var(--border-subtle);
  position: sticky;
  top: 0;
  z-index: 50;
  gap: var(--space-lg);
}

.topbar-left {
  display: flex;
  align-items: center;
  gap: var(--space-md);
}

.page-title {
  font-size: 1.25rem;
  font-weight: 700;
  letter-spacing: -0.02em;
  white-space: nowrap;
}

.topbar-right {
  display: flex;
  align-items: center;
  gap: var(--space-md);
}

.search-bar {
  position: relative;
  width: 320px;
}

.search-icon {
  position: absolute;
  left: 12px;
  top: 50%;
  transform: translateY(-50%);
  width: 16px;
  height: 16px;
  color: var(--text-tertiary);
  pointer-events: none;
}

.search-input {
  width: 100%;
  padding: 8px 12px 8px 36px;
  background: var(--bg-tertiary);
  border: 1px solid var(--border-subtle);
  border-radius: var(--radius-md);
  color: var(--text-primary);
  font-family: inherit;
  font-size: 0.85rem;
  outline: none;
  transition: all var(--transition-fast);
}

.search-input:focus {
  border-color: var(--accent-primary);
  box-shadow: 0 0 0 3px var(--accent-primary-glow);
}

.search-input::placeholder {
  color: var(--text-muted);
}

/* ---- View Container ---- */
.view-container {
  flex: 1;
  padding: var(--space-xl);
  animation: fadeIn var(--transition-base);
}

@keyframes fadeIn {
  from { opacity: 0; transform: translateY(8px); }
  to { opacity: 1; transform: translateY(0); }
}

/* ---- Loading ---- */
.loading-screen {
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  gap: var(--space-md);
  padding: var(--space-2xl);
  color: var(--text-tertiary);
}

.spinner {
  width: 36px;
  height: 36px;
  border: 3px solid var(--border-light);
  border-top-color: var(--accent-primary);
  border-radius: 50%;
  animation: spin 0.8s linear infinite;
}

@keyframes spin {
  to { transform: rotate(360deg); }
}

/* ---- Buttons ---- */
.btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: var(--space-sm);
  padding: 9px 18px;
  font-family: inherit;
  font-size: 0.85rem;
  font-weight: 600;
  border: none;
  border-radius: var(--radius-md);
  cursor: pointer;
  transition: all var(--transition-fast);
  outline: none;
  text-decoration: none;
  white-space: nowrap;
}

.btn-sm {
  padding: 6px 14px;
  font-size: 0.8rem;
}

.btn-xs {
  padding: 4px 10px;
  font-size: 0.75rem;
}

.btn-primary {
  background: linear-gradient(135deg, var(--accent-primary), var(--accent-secondary));
  color: white;
  box-shadow: var(--shadow-sm), 0 0 12px var(--accent-primary-glow);
}

.btn-primary:hover {
  transform: translateY(-1px);
  box-shadow: var(--shadow-md), 0 0 20px var(--accent-primary-glow);
}

.btn-primary:active {
  transform: translateY(0);
}

.btn-ghost {
  background: transparent;
  color: var(--text-secondary);
  border: 1px solid var(--border-light);
}

.btn-ghost:hover {
  background: var(--bg-card-hover);
  color: var(--text-primary);
  border-color: var(--border-accent);
}

.btn-danger {
  background: var(--error-bg);
  color: var(--error);
  border: 1px solid rgba(239, 68, 68, 0.2);
}

.btn-danger:hover {
  background: rgba(239, 68, 68, 0.2);
}

.btn-success {
  background: var(--success-bg);
  color: var(--success);
  border: 1px solid rgba(34, 197, 94, 0.2);
}

.btn-success:hover {
  background: rgba(34, 197, 94, 0.2);
}

.btn:disabled {
  opacity: 0.4;
  cursor: not-allowed;
  transform: none !important;
}

/* ---- Cards / Glass Panels ---- */
.card {
  background: var(--bg-card);
  backdrop-filter: blur(12px);
  -webkit-backdrop-filter: blur(12px);
  border: 1px solid var(--border-subtle);
  border-radius: var(--radius-lg);
  padding: var(--space-lg);
  transition: all var(--transition-base);
}

.card:hover {
  border-color: var(--border-light);
  box-shadow: var(--shadow-md);
}

.card-title {
  font-size: 0.8rem;
  font-weight: 600;
  color: var(--text-tertiary);
  text-transform: uppercase;
  letter-spacing: 0.06em;
  margin-bottom: var(--space-md);
}

/* ---- Stats Cards ---- */
.stats-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));
  gap: var(--space-md);
  margin-bottom: var(--space-xl);
}

.stat-card {
  background: var(--bg-card);
  backdrop-filter: blur(12px);
  border: 1px solid var(--border-subtle);
  border-radius: var(--radius-lg);
  padding: var(--space-lg);
  transition: all var(--transition-base);
  position: relative;
  overflow: hidden;
}

.stat-card::after {
  content: '';
  position: absolute;
  top: 0;
  left: 0;
  right: 0;
  height: 2px;
  background: linear-gradient(90deg, var(--accent-primary), var(--accent-secondary));
  opacity: 0;
  transition: opacity var(--transition-base);
}

.stat-card:hover {
  transform: translateY(-2px);
  border-color: var(--border-accent);
  box-shadow: var(--shadow-lg), var(--shadow-glow);
}

.stat-card:hover::after {
  opacity: 1;
}

.stat-label {
  font-size: 0.78rem;
  font-weight: 500;
  color: var(--text-tertiary);
  text-transform: uppercase;
  letter-spacing: 0.05em;
  margin-bottom: var(--space-sm);
}

.stat-value {
  font-size: 2rem;
  font-weight: 800;
  letter-spacing: -0.03em;
  line-height: 1;
  background: linear-gradient(135deg, var(--text-primary), var(--text-secondary));
  -webkit-background-clip: text;
  -webkit-text-fill-color: transparent;
  background-clip: text;
}

.stat-card.accent .stat-value {
  background: linear-gradient(135deg, var(--accent-primary), var(--accent-secondary));
  -webkit-background-clip: text;
  -webkit-text-fill-color: transparent;
  background-clip: text;
}

.stat-card.warning .stat-value {
  background: linear-gradient(135deg, var(--warning), #fbbf24);
  -webkit-background-clip: text;
  -webkit-text-fill-color: transparent;
  background-clip: text;
}

.stat-card.danger .stat-value {
  background: linear-gradient(135deg, var(--error), #fb7185);
  -webkit-background-clip: text;
  -webkit-text-fill-color: transparent;
  background-clip: text;
}

/* ---- Distribution Bars ---- */
.distribution-section {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(300px, 1fr));
  gap: var(--space-lg);
  margin-bottom: var(--space-xl);
}

.dist-bar-container {
  margin-bottom: var(--space-md);
}

.dist-bar-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-bottom: var(--space-xs);
}

.dist-bar-label {
  font-size: 0.82rem;
  color: var(--text-secondary);
  font-weight: 500;
}

.dist-bar-value {
  font-size: 0.82rem;
  color: var(--text-primary);
  font-weight: 700;
}

.dist-bar-track {
  height: 6px;
  background: var(--bg-tertiary);
  border-radius: var(--radius-full);
  overflow: hidden;
}

.dist-bar-fill {
  height: 100%;
  border-radius: var(--radius-full);
  background: linear-gradient(90deg, var(--accent-primary), var(--accent-secondary));
  transition: width 0.6s cubic-bezier(0.34, 1.56, 0.64, 1);
  min-width: 2px;
}

/* ---- Ticket Table ---- */
.ticket-table-wrapper {
  overflow-x: auto;
  border-radius: var(--radius-lg);
  border: 1px solid var(--border-subtle);
  background: var(--bg-card);
  backdrop-filter: blur(12px);
}

.ticket-table {
  width: 100%;
  border-collapse: collapse;
  font-size: 0.85rem;
}

.ticket-table thead {
  background: rgba(0, 0, 0, 0.2);
  position: sticky;
  top: 0;
  z-index: 10;
}

.ticket-table th {
  padding: 12px var(--space-md);
  text-align: left;
  font-size: 0.75rem;
  font-weight: 600;
  color: var(--text-tertiary);
  text-transform: uppercase;
  letter-spacing: 0.05em;
  border-bottom: 1px solid var(--border-subtle);
  white-space: nowrap;
  cursor: pointer;
  user-select: none;
  transition: color var(--transition-fast);
}

.ticket-table th:hover {
  color: var(--text-primary);
}

.ticket-table th.sortable::after {
  content: '↕';
  margin-left: 4px;
  font-size: 0.7rem;
  opacity: 0.4;
}

.ticket-table th.sort-asc::after {
  content: '↑';
  opacity: 1;
  color: var(--accent-primary);
}

.ticket-table th.sort-desc::after {
  content: '↓';
  opacity: 1;
  color: var(--accent-primary);
}

.ticket-table td {
  padding: 10px var(--space-md);
  border-bottom: 1px solid var(--border-subtle);
  vertical-align: middle;
  max-width: 300px;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.ticket-table tbody tr {
  transition: background var(--transition-fast);
  cursor: pointer;
}

.ticket-table tbody tr:hover {
  background: var(--bg-card-hover);
}

.ticket-table tbody tr.selected {
  background: rgba(99, 102, 241, 0.08);
  box-shadow: inset 3px 0 0 var(--accent-primary);
}

.ticket-table .checkbox-cell {
  width: 40px;
  text-align: center;
}

.ticket-table input[type="checkbox"] {
  appearance: none;
  width: 16px;
  height: 16px;
  border: 2px solid var(--border-light);
  border-radius: 4px;
  cursor: pointer;
  transition: all var(--transition-fast);
  position: relative;
}

.ticket-table input[type="checkbox"]:checked {
  background: var(--accent-primary);
  border-color: var(--accent-primary);
}

.ticket-table input[type="checkbox"]:checked::after {
  content: '✓';
  position: absolute;
  inset: 0;
  display: flex;
  align-items: center;
  justify-content: center;
  color: white;
  font-size: 0.65rem;
  font-weight: 700;
}

.ticket-tn {
  font-weight: 600;
  color: var(--accent-primary-hover);
  font-family: 'Inter', monospace;
  font-size: 0.82rem;
}

.ticket-title-cell {
  color: var(--text-primary);
  font-weight: 500;
}

/* ---- Badges ---- */
.badge {
  display: inline-flex;
  align-items: center;
  padding: 3px 10px;
  border-radius: var(--radius-full);
  font-size: 0.72rem;
  font-weight: 600;
  letter-spacing: 0.02em;
  white-space: nowrap;
}

.badge-state {
  background: rgba(99, 102, 241, 0.12);
  color: var(--accent-primary-hover);
}

.badge-state[data-state-type="new"] {
  background: rgba(56, 189, 248, 0.12);
  color: var(--state-new);
}

.badge-state[data-state-type="open"] {
  background: rgba(99, 102, 241, 0.12);
  color: var(--state-open);
}

.badge-state[data-state-type="pending reminder"],
.badge-state[data-state-type="pending auto"] {
  background: rgba(245, 158, 11, 0.12);
  color: var(--state-pending);
}

.badge-state[data-state-type="closed"] {
  background: rgba(100, 116, 139, 0.12);
  color: var(--state-closed);
}

.badge-state[data-state-type="removed"],
.badge-state[data-state-type="merged"] {
  background: rgba(239, 68, 68, 0.12);
  color: var(--state-removed);
}

.badge-priority {
  font-weight: 700;
}

.badge-priority[data-priority="1"] {
  background: var(--priority-1-bg);
  color: var(--priority-1-text);
}

.badge-priority[data-priority="2"] {
  background: var(--priority-2-bg);
  color: var(--priority-2-text);
}

.badge-priority[data-priority="3"] {
  background: var(--priority-3-bg);
  color: var(--priority-3-text);
}

.badge-priority[data-priority="4"] {
  background: var(--priority-4-bg);
  color: var(--priority-4-text);
}

.badge-priority[data-priority="5"] {
  background: var(--priority-5-bg);
  color: var(--priority-5-text);
}

.badge-queue {
  background: rgba(139, 92, 246, 0.1);
  color: var(--accent-secondary);
}

/* ---- Filters Bar ---- */
.filters-bar {
  display: flex;
  align-items: center;
  flex-wrap: wrap;
  gap: var(--space-sm);
  margin-bottom: var(--space-md);
  padding: var(--space-md);
  background: var(--bg-card);
  backdrop-filter: blur(12px);
  border: 1px solid var(--border-subtle);
  border-radius: var(--radius-lg);
}

.filter-group {
  display: flex;
  align-items: center;
  gap: var(--space-xs);
}

.filter-label {
  font-size: 0.72rem;
  font-weight: 600;
  color: var(--text-tertiary);
  text-transform: uppercase;
  letter-spacing: 0.04em;
}

.filter-select {
  padding: 6px 28px 6px 10px;
  background: var(--bg-tertiary);
  border: 1px solid var(--border-subtle);
  border-radius: var(--radius-sm);
  color: var(--text-primary);
  font-family: inherit;
  font-size: 0.82rem;
  outline: none;
  cursor: pointer;
  appearance: none;
  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 24 24' fill='none' stroke='%2394a3b8' stroke-width='2'%3E%3Cpath d='M6 9l6 6 6-6'/%3E%3C/svg%3E");
  background-repeat: no-repeat;
  background-position: right 8px center;
  transition: border-color var(--transition-fast);
}

.filter-select:focus {
  border-color: var(--accent-primary);
}

.filter-select option {
  background: var(--bg-secondary);
  color: var(--text-primary);
}

.filters-actions {
  margin-left: auto;
  display: flex;
  gap: var(--space-sm);
}

/* ---- Batch Actions Bar ---- */
.batch-bar {
  display: none;
  align-items: center;
  gap: var(--space-md);
  padding: var(--space-sm) var(--space-md);
  margin-bottom: var(--space-md);
  background: linear-gradient(135deg, rgba(99, 102, 241, 0.12), rgba(139, 92, 246, 0.08));
  border: 1px solid var(--border-accent);
  border-radius: var(--radius-lg);
  animation: slideDown 0.2s ease-out;
}

.batch-bar.visible {
  display: flex;
}

@keyframes slideDown {
  from { opacity: 0; transform: translateY(-8px); }
  to { opacity: 1; transform: translateY(0); }
}

.batch-count {
  font-size: 0.85rem;
  font-weight: 600;
  color: var(--accent-primary-hover);
}

/* ---- Pagination ---- */
.pagination {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: var(--space-md);
  background: var(--bg-card);
  border: 1px solid var(--border-subtle);
  border-radius: var(--radius-lg);
  margin-top: var(--space-md);
}

.pagination-info {
  font-size: 0.8rem;
  color: var(--text-tertiary);
}

.pagination-controls {
  display: flex;
  align-items: center;
  gap: var(--space-xs);
}

.pagination-btn {
  padding: 6px 12px;
  background: var(--bg-tertiary);
  border: 1px solid var(--border-subtle);
  border-radius: var(--radius-sm);
  color: var(--text-secondary);
  font-family: inherit;
  font-size: 0.8rem;
  cursor: pointer;
  transition: all var(--transition-fast);
}

.pagination-btn:hover:not(:disabled) {
  background: var(--bg-card-hover);
  color: var(--text-primary);
  border-color: var(--border-accent);
}

.pagination-btn:disabled {
  opacity: 0.3;
  cursor: not-allowed;
}

.pagination-btn.active {
  background: var(--accent-primary);
  color: white;
  border-color: var(--accent-primary);
}

/* ---- Ticket Detail ---- */
.ticket-detail {
  display: grid;
  grid-template-columns: 1fr 320px;
  gap: var(--space-lg);
}

.ticket-detail-main {
  display: flex;
  flex-direction: column;
  gap: var(--space-lg);
}

.ticket-header {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: var(--space-lg);
}

.ticket-header-info {
  flex: 1;
}

.ticket-number {
  font-size: 0.85rem;
  color: var(--accent-primary-hover);
  font-weight: 600;
  font-family: 'Inter', monospace;
  margin-bottom: var(--space-xs);
}

.ticket-detail-title {
  font-size: 1.5rem;
  font-weight: 700;
  letter-spacing: -0.02em;
  margin-bottom: var(--space-md);
  line-height: 1.3;
}

.ticket-meta-badges {
  display: flex;
  flex-wrap: wrap;
  gap: var(--space-sm);
}

.ticket-header-actions {
  display: flex;
  gap: var(--space-sm);
}

/* Quick Edit Fields */
.quick-edit {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(180px, 1fr));
  gap: var(--space-md);
}

.quick-edit-field {
  display: flex;
  flex-direction: column;
  gap: var(--space-xs);
}

.quick-edit-label {
  font-size: 0.72rem;
  font-weight: 600;
  color: var(--text-tertiary);
  text-transform: uppercase;
  letter-spacing: 0.04em;
}

.quick-edit-select {
  padding: 8px 30px 8px 12px;
  background: var(--bg-tertiary);
  border: 1px solid var(--border-subtle);
  border-radius: var(--radius-md);
  color: var(--text-primary);
  font-family: inherit;
  font-size: 0.85rem;
  outline: none;
  cursor: pointer;
  appearance: none;
  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 24 24' fill='none' stroke='%2394a3b8' stroke-width='2'%3E%3Cpath d='M6 9l6 6 6-6'/%3E%3C/svg%3E");
  background-repeat: no-repeat;
  background-position: right 10px center;
  transition: all var(--transition-fast);
}

.quick-edit-select:focus {
  border-color: var(--accent-primary);
  box-shadow: 0 0 0 3px var(--accent-primary-glow);
}

.quick-edit-select.changed {
  border-color: var(--success);
  box-shadow: 0 0 0 3px rgba(34, 197, 94, 0.15);
}

/* ---- Articles Timeline ---- */
.articles-timeline {
  display: flex;
  flex-direction: column;
  gap: var(--space-md);
}

.article-card {
  background: var(--bg-card);
  border: 1px solid var(--border-subtle);
  border-radius: var(--radius-lg);
  padding: var(--space-lg);
  transition: border-color var(--transition-fast);
  position: relative;
  animation: fadeIn var(--transition-base);
}

.article-card::before {
  content: '';
  position: absolute;
  left: 0;
  top: 16px;
  bottom: 16px;
  width: 3px;
  border-radius: var(--radius-full);
}

.article-card.sender-agent::before {
  background: var(--accent-primary);
}

.article-card.sender-customer::before {
  background: var(--success);
}

.article-card.sender-system::before {
  background: var(--text-muted);
}

.article-card:hover {
  border-color: var(--border-light);
}

.article-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: var(--space-md);
}

.article-sender {
  display: flex;
  align-items: center;
  gap: var(--space-sm);
}

.article-sender-badge {
  padding: 2px 8px;
  border-radius: var(--radius-full);
  font-size: 0.68rem;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.04em;
}

.article-sender-badge.agent {
  background: rgba(99, 102, 241, 0.12);
  color: var(--accent-primary-hover);
}

.article-sender-badge.customer {
  background: var(--success-bg);
  color: var(--success);
}

.article-sender-badge.system {
  background: rgba(100, 116, 139, 0.12);
  color: var(--text-tertiary);
}

.article-from {
  font-weight: 600;
  color: var(--text-primary);
  font-size: 0.85rem;
}

.article-time {
  font-size: 0.78rem;
  color: var(--text-tertiary);
}

.article-subject {
  font-weight: 600;
  margin-bottom: var(--space-sm);
  font-size: 0.92rem;
}

.article-body {
  font-size: 0.85rem;
  color: var(--text-secondary);
  line-height: 1.7;
  white-space: pre-wrap;
  word-break: break-word;
}

/* ---- Ticket Sidebar ---- */
.ticket-sidebar {
  display: flex;
  flex-direction: column;
  gap: var(--space-lg);
}

.sidebar-panel {
  background: var(--bg-card);
  border: 1px solid var(--border-subtle);
  border-radius: var(--radius-lg);
  padding: var(--space-lg);
}

.sidebar-panel-title {
  font-size: 0.75rem;
  font-weight: 700;
  color: var(--text-tertiary);
  text-transform: uppercase;
  letter-spacing: 0.06em;
  margin-bottom: var(--space-md);
}

.meta-row {
  display: flex;
  justify-content: space-between;
  align-items: center;
  padding: var(--space-sm) 0;
  border-bottom: 1px solid var(--border-subtle);
}

.meta-row:last-child {
  border-bottom: none;
}

.meta-label {
  font-size: 0.78rem;
  color: var(--text-tertiary);
}

.meta-value {
  font-size: 0.82rem;
  font-weight: 500;
  color: var(--text-primary);
  text-align: right;
}

/* ---- Add Note Form ---- */
.add-note-form {
  background: var(--bg-card);
  border: 1px solid var(--border-subtle);
  border-radius: var(--radius-lg);
  padding: var(--space-lg);
}

.add-note-form .card-title {
  margin-bottom: var(--space-md);
}

.note-textarea {
  width: 100%;
  min-height: 100px;
  padding: var(--space-md);
  background: var(--bg-tertiary);
  border: 1px solid var(--border-subtle);
  border-radius: var(--radius-md);
  color: var(--text-primary);
  font-family: inherit;
  font-size: 0.85rem;
  outline: none;
  resize: vertical;
  transition: border-color var(--transition-fast);
  line-height: 1.6;
  margin-bottom: var(--space-md);
}

.note-textarea:focus {
  border-color: var(--accent-primary);
  box-shadow: 0 0 0 3px var(--accent-primary-glow);
}

.note-textarea::placeholder {
  color: var(--text-muted);
}

/* ---- Create Ticket Form ---- */
.create-form {
  max-width: 720px;
}

.form-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: var(--space-md);
  margin-bottom: var(--space-lg);
}

.form-group {
  display: flex;
  flex-direction: column;
  gap: var(--space-xs);
}

.form-group.full-width {
  grid-column: 1 / -1;
}

.form-label {
  font-size: 0.78rem;
  font-weight: 600;
  color: var(--text-secondary);
  letter-spacing: 0.02em;
}

.form-label .required {
  color: var(--error);
}

.form-input,
.form-select,
.form-textarea {
  padding: 10px 14px;
  background: var(--bg-tertiary);
  border: 1px solid var(--border-subtle);
  border-radius: var(--radius-md);
  color: var(--text-primary);
  font-family: inherit;
  font-size: 0.85rem;
  outline: none;
  transition: all var(--transition-fast);
}

.form-input:focus,
.form-select:focus,
.form-textarea:focus {
  border-color: var(--accent-primary);
  box-shadow: 0 0 0 3px var(--accent-primary-glow);
}

.form-input::placeholder,
.form-textarea::placeholder {
  color: var(--text-muted);
}

.form-select {
  appearance: none;
  cursor: pointer;
  padding-right: 32px;
  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 24 24' fill='none' stroke='%2394a3b8' stroke-width='2'%3E%3Cpath d='M6 9l6 6 6-6'/%3E%3C/svg%3E");
  background-repeat: no-repeat;
  background-position: right 12px center;
}

.form-select option {
  background: var(--bg-secondary);
}

.form-textarea {
  resize: vertical;
  min-height: 140px;
  line-height: 1.6;
}

.form-actions {
  display: flex;
  gap: var(--space-md);
  justify-content: flex-end;
}

/* ---- Toast Notifications ---- */
.toast-container {
  position: fixed;
  bottom: var(--space-xl);
  right: var(--space-xl);
  z-index: 9999;
  display: flex;
  flex-direction: column-reverse;
  gap: var(--space-sm);
  pointer-events: none;
}

.toast {
  display: flex;
  align-items: center;
  gap: var(--space-md);
  padding: 12px 20px;
  border-radius: var(--radius-md);
  font-size: 0.85rem;
  font-weight: 500;
  backdrop-filter: blur(16px);
  box-shadow: var(--shadow-lg);
  pointer-events: auto;
  animation: toastIn 0.3s ease-out;
  max-width: 400px;
  border: 1px solid;
}

.toast.toast-exit {
  animation: toastOut 0.25s ease-in forwards;
}

.toast-success {
  background: var(--success-bg);
  color: var(--success);
  border-color: rgba(34, 197, 94, 0.2);
}

.toast-error {
  background: var(--error-bg);
  color: var(--error);
  border-color: rgba(239, 68, 68, 0.2);
}

.toast-info {
  background: var(--info-bg);
  color: var(--info);
  border-color: rgba(56, 189, 248, 0.2);
}

.toast-warning {
  background: var(--warning-bg);
  color: var(--warning);
  border-color: rgba(245, 158, 11, 0.2);
}

@keyframes toastIn {
  from { opacity: 0; transform: translateX(40px) scale(0.95); }
  to { opacity: 1; transform: translateX(0) scale(1); }
}

@keyframes toastOut {
  from { opacity: 1; transform: translateX(0) scale(1); }
  to { opacity: 0; transform: translateX(40px) scale(0.95); }
}

/* ---- Recent Tickets Table (Dashboard) ---- */
.recent-tickets-table {
  width: 100%;
  border-collapse: collapse;
  font-size: 0.82rem;
}

.recent-tickets-table th {
  padding: 8px var(--space-md);
  text-align: left;
  font-size: 0.72rem;
  font-weight: 600;
  color: var(--text-tertiary);
  text-transform: uppercase;
  letter-spacing: 0.04em;
  border-bottom: 1px solid var(--border-subtle);
}

.recent-tickets-table td {
  padding: 8px var(--space-md);
  border-bottom: 1px solid var(--border-subtle);
}

.recent-tickets-table tbody tr {
  cursor: pointer;
  transition: background var(--transition-fast);
}

.recent-tickets-table tbody tr:hover {
  background: var(--bg-card-hover);
}

/* ---- Empty State ---- */
.empty-state {
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  padding: var(--space-2xl);
  color: var(--text-tertiary);
  text-align: center;
}

.empty-state-icon {
  font-size: 3rem;
  margin-bottom: var(--space-md);
  opacity: 0.4;
}

.empty-state-text {
  font-size: 1rem;
  font-weight: 500;
  margin-bottom: var(--space-sm);
  color: var(--text-secondary);
}

.empty-state-sub {
  font-size: 0.85rem;
}

/* ---- Back Button ---- */
.back-link {
  display: inline-flex;
  align-items: center;
  gap: var(--space-sm);
  color: var(--text-tertiary);
  text-decoration: none;
  font-size: 0.85rem;
  font-weight: 500;
  margin-bottom: var(--space-lg);
  transition: color var(--transition-fast);
  cursor: pointer;
}

.back-link:hover {
  color: var(--text-primary);
}

/* ---- Note subject ---- */
.note-subject-input {
  width: 100%;
  padding: 8px var(--space-md);
  background: var(--bg-tertiary);
  border: 1px solid var(--border-subtle);
  border-radius: var(--radius-md);
  color: var(--text-primary);
  font-family: inherit;
  font-size: 0.85rem;
  outline: none;
  transition: border-color var(--transition-fast);
  margin-bottom: var(--space-md);
}

.note-subject-input:focus {
  border-color: var(--accent-primary);
  box-shadow: 0 0 0 3px var(--accent-primary-glow);
}

.note-subject-input::placeholder {
  color: var(--text-muted);
}

/* ---- Responsive ---- */
@media (max-width: 1100px) {
  .ticket-detail {
    grid-template-columns: 1fr;
  }
  .ticket-sidebar {
    order: -1;
  }
}

@media (max-width: 900px) {
  :root {
    --sidebar-width: 0px;
  }
  .sidebar {
    transform: translateX(-100%);
    width: 260px;
  }
  .sidebar.open {
    transform: translateX(0);
  }
  .search-bar {
    width: 200px;
  }
  .form-grid {
    grid-template-columns: 1fr;
  }
}

/* ---- Autocomplete Suggestions ---- */
.autocomplete-suggestions {
  position: absolute;
  top: 100%;
  left: 0;
  right: 0;
  background: #1f2937;
  border: 1px solid #4b5563;
  border-radius: var(--radius-md);
  max-height: 220px;
  overflow-y: auto;
  z-index: 1000;
  box-shadow: 0 10px 15px -3px rgba(0, 0, 0, 0.5), 0 4px 6px -2px rgba(0, 0, 0, 0.3);
}

.autocomplete-suggestion-item {
  padding: 10px 14px;
  cursor: pointer;
  border-bottom: 1px solid rgba(156, 163, 175, 0.15);
  font-size: 0.85rem;
  color: #f3f4f6;
  transition: all var(--transition-fast);
}

.autocomplete-suggestion-item:hover {
  background: var(--accent-primary);
  color: #ffffff !important;
}

.autocomplete-suggestion-item:hover span {
  color: #e5e7eb !important;
}

.autocomplete-suggestion-item:last-child {
  border-bottom: none;
}