484 lines
15 KiB
JavaScript
484 lines
15 KiB
JavaScript
const express = require('express');
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const router = express.Router();
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const pool = require('../db');
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// In-memory cache for customer users fetched from LDAP
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let ldapCustomerUsersCache = [];
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// Helper for OTRS CE GenericInterface REST API calls
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async function otrsRequest(method, path, bodyData = {}) {
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const OTRS_API_USER = process.env.OTRS_API_USER;
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const OTRS_API_PASSWORD = process.env.OTRS_API_PASSWORD;
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const OTRS_API_URL = process.env.OTRS_API_URL;
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if (!OTRS_API_URL || !OTRS_API_USER) {
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return null;
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}
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const url = `${OTRS_API_URL.replace(/\/$/, '')}${path.startsWith('/') ? path : '/' + path}`;
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const payload = {
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UserLogin: OTRS_API_USER,
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Password: OTRS_API_PASSWORD,
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...bodyData
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};
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const controller = new AbortController();
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const timeoutId = setTimeout(() => controller.abort(), 15000);
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try {
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const response = await fetch(url, {
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method,
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headers: { 'Content-Type': 'application/json' },
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body: JSON.stringify(payload),
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signal: controller.signal
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});
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clearTimeout(timeoutId);
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if (!response.ok) {
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const errorText = await response.text();
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throw new Error(`OTRS REST API error (${response.status}): ${errorText}`);
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}
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return await response.json();
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} catch (err) {
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clearTimeout(timeoutId);
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if (err.name === 'AbortError') {
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throw new Error('OTRS REST API request timed out (15s limit exceeded)');
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}
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throw err;
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}
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}
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// GET /api/queues — Active queues
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router.get('/queues', async (req, res) => {
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try {
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const result = await pool.query(
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`SELECT q.id, q.name, q.comments
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FROM queue q
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WHERE q.valid_id = 1
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ORDER BY q.name`
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);
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res.json(result.rows);
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} catch (err) {
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console.error('Error fetching queues:', err);
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res.status(500).json({ error: err.message });
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}
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});
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// GET /api/states — Ticket states with state type
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router.get('/states', async (req, res) => {
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try {
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const result = await pool.query(
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`SELECT ts.id, ts.name, tst.name AS type_name
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FROM ticket_state ts
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JOIN ticket_state_type tst ON ts.type_id = tst.id
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WHERE ts.valid_id = 1
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ORDER BY ts.id`
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);
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res.json(result.rows);
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} catch (err) {
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console.error('Error fetching states:', err);
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res.status(500).json({ error: err.message });
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}
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});
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// GET /api/priorities — Ticket priorities
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router.get('/priorities', async (req, res) => {
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try {
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const result = await pool.query(
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`SELECT id, name, color
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FROM ticket_priority
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WHERE valid_id = 1
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ORDER BY id`
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);
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res.json(result.rows);
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} catch (err) {
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console.error('Error fetching priorities:', err);
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res.status(500).json({ error: err.message });
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}
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});
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// GET /api/users — Active agents/operators
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router.get('/users', async (req, res) => {
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try {
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const result = await pool.query(
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`SELECT id, login, first_name, last_name, title
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FROM users
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WHERE valid_id = 1
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ORDER BY last_name, first_name`
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);
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res.json(result.rows);
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} catch (err) {
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console.error('Error fetching users:', err);
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res.status(500).json({ error: err.message });
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}
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});
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// GET /api/config — Application config
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router.get('/config', (req, res) => {
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res.json({
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defaultAgentLogin: process.env.OTRS_API_USER || '',
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dailyTargetTime: parseInt(process.env.DAILY_TARGET_TIME, 10) || 480
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});
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});
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// GET /api/users/time-today — Get sum of today's time units for active agent
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router.get('/users/time-today', async (req, res) => {
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try {
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const operatorId = parseInt(req.headers['x-agent-id'], 10) || 1;
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const result = await pool.query(
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`SELECT COALESCE(SUM(time_unit), 0) AS total_today
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FROM time_accounting
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WHERE create_by = $1 AND DATE(create_time) = CURRENT_DATE`,
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[operatorId]
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);
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res.json({ totalToday: parseFloat(result.rows[0].total_today) });
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} catch (err) {
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console.error('Error fetching today\'s time units:', err);
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res.status(500).json({ error: err.message });
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}
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});
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// GET /api/types — Ticket types
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router.get('/types', async (req, res) => {
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try {
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const result = await pool.query(
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`SELECT id, name
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FROM ticket_type
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WHERE valid_id = 1
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ORDER BY name`
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);
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res.json(result.rows);
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} catch (err) {
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console.error('Error fetching types:', err);
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res.status(500).json({ error: err.message });
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}
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});
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// GET /api/lock-types — Ticket lock types
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router.get('/lock-types', async (req, res) => {
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try {
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const result = await pool.query(
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`SELECT id, name FROM ticket_lock_type WHERE valid_id = 1 ORDER BY id`
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);
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res.json(result.rows);
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} catch (err) {
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console.error('Error fetching lock types:', err);
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res.status(500).json({ error: err.message });
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}
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});
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// GET /api/customer-companies/search — Search customer companies
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router.get('/customer-companies/search', async (req, res) => {
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try {
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const { q = '' } = req.query;
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let result;
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if (!q) {
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result = await pool.query(
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`SELECT customer_id, name
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FROM customer_company
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WHERE valid_id = 1
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ORDER BY name
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LIMIT 20`
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);
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} else {
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const searchTerm = `%${q}%`;
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result = await pool.query(
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`SELECT customer_id, name
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FROM customer_company
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WHERE valid_id = 1 AND (
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customer_id ILIKE $1 OR
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name ILIKE $1
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)
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ORDER BY name
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LIMIT 20`,
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[searchTerm]
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);
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}
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res.json(result.rows);
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} catch (err) {
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console.error('Error searching customer companies:', err);
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res.status(500).json({ error: err.message });
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}
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});
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// GET /api/customer-users/search — Search customer users (supports LDAP via REST, fallbacks to DB)
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router.get('/customer-users/search', async (req, res) => {
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const { q = '', customer_company_id } = req.query;
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// 1. Try to search via OTRS GenericInterface REST API if configured
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if (process.env.OTRS_API_URL && process.env.OTRS_API_USER) {
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// Search the in-memory cache first if it contains data
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if (ldapCustomerUsersCache.length > 0) {
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const searchTerms = q.toLowerCase().split(/\s+/).filter(Boolean);
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let matchedUsers = ldapCustomerUsersCache;
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if (searchTerms.length > 0) {
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matchedUsers = matchedUsers.filter(u => {
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const login = (u.login || '').toLowerCase();
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const email = (u.email || '').toLowerCase();
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const first = (u.first_name || '').toLowerCase();
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const last = (u.last_name || '').toLowerCase();
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const company = (u.customer_id || '').toLowerCase();
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return searchTerms.every(term =>
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login.includes(term) ||
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email.includes(term) ||
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first.includes(term) ||
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last.includes(term) ||
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company.includes(term)
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);
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});
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}
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if (customer_company_id) {
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matchedUsers = matchedUsers.filter(u => u.customer_id === customer_company_id);
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}
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return res.json(matchedUsers.slice(0, 20));
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}
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// Fallback to live API search if cache is not yet populated
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try {
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const searchPattern = q ? `*${q}*` : '*';
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const searchPayload = {
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Search: searchPattern,
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Valid: 1
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};
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if (customer_company_id) {
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searchPayload.CustomerID = customer_company_id;
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}
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const searchResult = await otrsRequest('POST', '/CustomerUserSearch', searchPayload);
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const searchData = (searchResult && searchResult.Data) || searchResult;
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if (searchData && searchData.CustomerUserID) {
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let logins = searchData.CustomerUserID;
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if (!Array.isArray(logins)) {
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logins = [logins];
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}
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logins = logins.slice(0, 20); // limit to 20 results
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// Fetch details for each login in parallel
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const detailsPromises = logins.map(async (login) => {
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try {
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const getResult = await otrsRequest('POST', '/CustomerUserGet', { UserLogin: login });
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const getData = (getResult && getResult.Data) || getResult;
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if (getData && getData.CustomerUser) {
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const u = getData.CustomerUser;
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return {
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login: u.UserLogin,
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email: u.UserEmail || '',
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first_name: u.UserFirstname || '',
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last_name: u.UserLastname || '',
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customer_id: u.UserCustomerID || ''
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};
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}
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} catch (getErr) {
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console.warn(`Failed to fetch details for customer user ${login}:`, getErr.message);
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}
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return null;
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});
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const users = (await Promise.all(detailsPromises)).filter(u => u !== null);
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return res.json(users);
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}
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} catch (restErr) {
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console.warn('Failed to search customer users via REST API, falling back to database query:', restErr.message);
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}
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}
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// 2. Fallback to local DB query
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try {
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let queryText;
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let queryParams;
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if (q) {
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const searchTerm = `%${q}%`;
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queryText = `
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SELECT login, email, first_name, last_name, customer_id
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FROM customer_user
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WHERE valid_id = 1 AND (
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login ILIKE $1 OR
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email ILIKE $1 OR
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first_name ILIKE $1 OR
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last_name ILIKE $1
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)
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`;
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queryParams = [searchTerm];
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if (customer_company_id) {
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queryText += ` AND customer_id = $2`;
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queryParams.push(customer_company_id);
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}
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} else {
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queryText = `
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SELECT login, email, first_name, last_name, customer_id
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FROM customer_user
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WHERE valid_id = 1
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`;
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queryParams = [];
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if (customer_company_id) {
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queryText += ` AND customer_id = $1`;
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queryParams.push(customer_company_id);
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}
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}
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queryText += ` ORDER BY last_name, first_name LIMIT 20`;
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const result = await pool.query(queryText, queryParams);
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res.json(result.rows);
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} catch (err) {
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console.error('Error searching customer users:', err);
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res.status(500).json({ error: err.message });
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}
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});
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// GET /api/agents/search — Search active agents
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router.get('/agents/search', async (req, res) => {
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try {
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const { q } = req.query;
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const searchTerm = q ? `%${q}%` : '%';
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const result = await pool.query(
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`SELECT id, login, first_name, last_name
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FROM users
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WHERE valid_id = 1 AND (
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login ILIKE $1 OR
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first_name ILIKE $1 OR
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last_name ILIKE $1
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)
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ORDER BY last_name, first_name
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LIMIT 20`,
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[searchTerm]
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);
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res.json(result.rows);
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} catch (err) {
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console.error('Error searching agents:', err);
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res.status(500).json({ error: err.message });
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}
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});
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// GET /api/queues/search — Search active queues
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router.get('/queues/search', async (req, res) => {
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try {
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const { q } = req.query;
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const searchTerm = q ? `%${q}%` : '%';
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const result = await pool.query(
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`SELECT id, name
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FROM queue
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WHERE valid_id = 1 AND name ILIKE $1
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ORDER BY name
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LIMIT 20`,
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[searchTerm]
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);
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res.json(result.rows);
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} catch (err) {
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console.error('Error searching queues:', err);
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res.status(500).json({ error: err.message });
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}
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});
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// GET /api/states/search — Search active ticket states
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router.get('/states/search', async (req, res) => {
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try {
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const { q } = req.query;
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const searchTerm = q ? `%${q}%` : '%';
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const result = await pool.query(
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`SELECT id, name
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FROM ticket_state
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WHERE valid_id = 1 AND name ILIKE $1
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ORDER BY name
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LIMIT 20`,
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[searchTerm]
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);
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res.json(result.rows);
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} catch (err) {
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console.error('Error searching states:', err);
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res.status(500).json({ error: err.message });
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}
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});
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// Helper function to sync customer users from LDAP (OTRS API) into in-memory cache
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async function syncCustomerUsers() {
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if (!process.env.OTRS_API_URL || !process.env.OTRS_API_USER) {
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console.log('[LDAP Sync] OTRS API not configured, skipping customer user sync.');
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return 0;
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}
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console.log('[LDAP Sync] Starting customer user synchronization...');
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try {
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const searchResult = await otrsRequest('POST', '/CustomerUserSearch', { Search: '*', Valid: 1 });
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const searchData = (searchResult && searchResult.Data) || searchResult;
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if (!searchData || !searchData.CustomerUserID) {
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console.log('[LDAP Sync] No customer users found to sync.');
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return 0;
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}
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let logins = searchData.CustomerUserID;
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if (!Array.isArray(logins)) {
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logins = [logins];
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}
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console.log(`[LDAP Sync] Found ${logins.length} customer users. Fetching details...`);
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const delay = ms => new Promise(resolve => setTimeout(resolve, ms));
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const newCache = [];
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// Fetch details in batches of 3 to avoid overloading the OTRS CGI server
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const batchSize = 3;
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for (let i = 0; i < logins.length; i += batchSize) {
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const batchLogins = logins.slice(i, i + batchSize);
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await Promise.all(batchLogins.map(async (login) => {
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let retries = 2;
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while (retries >= 0) {
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try {
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const getResult = await otrsRequest('POST', '/CustomerUserGet', { UserLogin: login });
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const getData = (getResult && getResult.Data) || getResult;
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if (getData && getData.CustomerUser) {
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const u = getData.CustomerUser;
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newCache.push({
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login: u.UserLogin,
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email: u.UserEmail || '',
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first_name: u.UserFirstname || '',
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last_name: u.UserLastname || '',
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customer_id: u.UserCustomerID || ''
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});
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}
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break; // Success, break retry loop
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} catch (getErr) {
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if (retries === 0) {
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console.warn(`[LDAP Sync] Failed to sync customer user ${login} after retries:`, getErr.message);
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} else {
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await delay(200); // Wait 200ms before retrying
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}
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retries--;
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}
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}
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}));
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// Add a small delay between batches
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await delay(50);
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}
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ldapCustomerUsersCache = newCache;
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console.log(`[LDAP Sync] Completed. Synced ${ldapCustomerUsersCache.length} users to in-memory cache.`);
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return ldapCustomerUsersCache.length;
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} catch (err) {
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console.error('[LDAP Sync] Error during customer user sync:', err);
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throw err;
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}
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}
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// POST /api/customer-users/sync — Sync customer users from LDAP
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router.post('/customer-users/sync', async (req, res) => {
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try {
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const count = await syncCustomerUsers();
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res.json({ message: `Sincronizzazione completata! ${count} utenti sincronizzati.`, count });
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} catch (err) {
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res.status(500).json({ error: 'Errore durante la sincronizzazione', message: err.message });
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}
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});
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// Run LDAP synchronization in the background on startup (after 5 seconds)
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setTimeout(() => {
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syncCustomerUsers().catch(err => console.error('Startup LDAP sync failed:', err));
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}, 5000);
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module.exports = router;
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