fix: la pressione del pulsante di chiusura dei ticket nel gruppo 'chiudi a fine giornata' non provoca più l'attivazione dell'azione di consuntivazione a fine giornata

feat: reso programma indipendente. fix: ora il filtro owner della pagina ticket a mio carico segue l'agente selezionato (l'asciamo stare che la funzione di selezione dell'agente non dovrebbe proprio esistere XD)
fix: corretta ora di creazione dei ticket che non considerava il fusorario.
2026-08-11 08:25:06 +02:00 · 2026-08-11 07:57:58 +02:00 · 2026-07-29 22:59:27 +02:00 · 2026-07-29 22:50:49 +02:00 · 2026-07-29 22:37:09 +02:00 · 2026-07-29 22:29:39 +02:00
15 changed files with 1624 additions and 99 deletions
@@ -3,3 +3,4 @@ node_modules/
 internal.db
 internal.db-shm
 internal.db-wal
+dist
@@ -8,7 +8,8 @@ const Database = require('better-sqlite3');
 const path = require('path');
 const crypto = require('crypto');

-const DB_PATH = path.join(__dirname, 'internal.db');
+const baseDir = process.pkg ? path.dirname(process.execPath) : __dirname;
+const DB_PATH = path.join(baseDir, 'internal.db');
 const db = new Database(DB_PATH);

 // Ensure WAL mode for better concurrent access
@@ -0,0 +1,34 @@
+@echo off
+title Compilazione OTRS Turbo Executable (.exe)
+echo Compilazione di OTRS Turbo in corso...
+cd /d "%~dp0"
+
+echo [1/3] Preparazione binding nativo SQLite per Node 18 (ABI 108)...
+pushd "node_modules\better-sqlite3"
+call npx prebuild-install --target=18.5.0 --runtime=node --platform=win32 --arch=x64 --force >nul 2>&1
+popd
+
+echo [2/3] Creazione eseguibile otrs-turbo.exe...
+call npm run build:exe
+
+echo [3/3] Copia asset e file distribuzionali in dist...
+if exist "node_modules\better-sqlite3\build\Release\better_sqlite3.node" (
+  copy "node_modules\better-sqlite3\build\Release\better_sqlite3.node" "dist\better_sqlite3.node" /Y >nul
+)
+
+if not exist "dist\.env" (
+  if exist ".env.example" (
+    copy ".env.example" "dist\.env" /Y >nul
+  )
+)
+
+echo.
+echo ========================================================
+echo Operazione completata con successo! 
+echo Cartella distribuzionale 'dist' pronta per l'uso:
+echo - dist\otrs-turbo.exe
+echo - dist\better_sqlite3.node
+echo - dist\.env
+echo - dist\avvia.bat
+echo ========================================================
+pause
@@ -3,12 +3,27 @@
  "version": "1.0.0",
  "description": "Modern fast interface for OTRS ticket management - direct database access",
  "main": "server.js",
+  "bin": "server.js",
+  "pkg": {
+    "scripts": [
+      "routes/*.js",
+      "utils/*.js",
+      "*.js"
+    ],
+    "assets": [
+      "public/**/*"
+    ],
+    "targets": [
+      "node18-win-x64"
+    ]
+  },
  "scripts": {
    "start": "node server.js",
-    "dev": "npx -y nodemon server.js"
+    "dev": "npx -y nodemon server.js",
+    "build:exe": "npx pkg@5.8.1 . --targets node18-win-x64 --output dist/otrs-turbo.exe"
  },
  "dependencies": {
-    "better-sqlite3": "^12.11.1",
+    "better-sqlite3": "^11.3.0",
    "cors": "^2.8.5",
    "dotenv": "^16.4.5",
    "express": "^4.21.0",
@@ -22,5 +37,8 @@
    "ticket",
    "helpdesk"
  ],
-  "license": "AGPL-3.0"
+  "license": "AGPL-3.0",
+  "devDependencies": {
+    "pkg": "^5.8.1"
+  }
 }
@@ -354,6 +354,25 @@ body {
  letter-spacing: -0.02em;
 }

+.btn-brand-action {
+  background: transparent;
+  border: 1px solid transparent;
+  color: var(--text-secondary);
+  cursor: pointer;
+  padding: 4px 6px;
+  border-radius: var(--radius-sm);
+  display: inline-flex;
+  align-items: center;
+  justify-content: center;
+  transition: all var(--transition-fast);
+}
+
+.btn-brand-action:hover {
+  color: var(--error);
+  background: var(--error-bg);
+  border-color: rgba(220, 38, 38, 0.2);
+}
+
 .nav-menu {
  list-style: none;
  padding: var(--space-md);
@@ -18,9 +18,19 @@
 <body>
  <!-- Sidebar Navigation -->
  <nav class="sidebar" id="sidebar">
-    <div class="sidebar-brand" style="border-bottom:none; padding-bottom:4px;">
-      <div class="brand-icon">⚡</div>
-      <span class="brand-text">OTRS Turbo</span>
+    <div class="sidebar-brand" style="border-bottom:none; padding-bottom:4px; display:flex; align-items:center; justify-content:space-between;">
+      <div style="display:flex; align-items:center; gap:var(--space-md);">
+        <div class="brand-icon">⚡</div>
+        <span class="brand-text">OTRS Turbo</span>
+      </div>
+      <button id="btn-close-end-of-day" class="btn-brand-action" title="Chiudi i ticket inseriti nel gruppo CHIUDI A FINE GIORNATA">
+        <svg class="nav-icon" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" style="width:18px; height:18px;">
+          <path d="M9 5H7a2 2 0 00-2 2v12a2 2 0 002 2h10a2 2 0 002-2V7a2 2 0 00-2-2h-2" />
+          <rect x="9" y="3" width="6" height="4" rx="1" />
+          <path d="M9 12h6M9 16h4" />
+          <line x1="3" y1="3" x2="21" y2="21" stroke="currentColor" stroke-width="2.5" stroke-linecap="round" />
+        </svg>
+      </button>
    </div>
    <div class="sidebar-timer" id="daily-timer"
      style="padding:var(--space-md) var(--space-lg) var(--space-lg) var(--space-lg); border-bottom:1px solid var(--border-subtle); font-size:0.75rem; color:var(--text-secondary); font-family:monospace; line-height:1.2;">
@@ -156,20 +156,8 @@ const App = {
        }
      };

-      let timeout;
      searchInput.addEventListener('input', () => {
        toggleClearBtn();
-        clearTimeout(timeout);
-        timeout = setTimeout(() => {
-          const hash = window.location.hash;
-          if (hash.startsWith('#/tickets') && !hash.includes('/new') && !hash.match(/#\/tickets\/\d+/)) {
-            TicketListView.currentPage = 1;
-            TicketListView.render();
-          } else {
-            // Navigate to ticket list with search
-            window.location.hash = '#/tickets';
-          }
-        }, 350);
      });

      searchInput.addEventListener('keydown', (e) => {
@@ -216,6 +204,34 @@ const App = {
      refreshBtn.addEventListener('click', () => this.refreshLookups());
    }

+    // Bind button close end of day tickets
+    const btnCloseEod = document.getElementById('btn-close-end-of-day');
+    if (btnCloseEod) {
+      btnCloseEod.addEventListener('click', async (e) => {
+        e.preventDefault();
+        e.stopPropagation();
+        e.stopImmediatePropagation();
+        const confirmed = await this.confirm(
+          'Chiusura Ticket Fine Giornata',
+          'Sei sicuro di voler chiudere tutti i ticket nel gruppo "CHIUDI A FINE GIORNATA"?\nI ticket rimarranno nel gruppo.'
+        );
+        if (!confirmed) return;
+
+        try {
+          const res = await this.api('/api/groups/close-end-of-day', { method: 'POST' });
+          if (res.count > 0) {
+            Toast.success(res.message);
+          } else {
+            Toast.info(res.message);
+          }
+          this.updateSidebarBadges();
+          this.route();
+        } catch (err) {
+          Toast.error('Errore durante la chiusura dei ticket: ' + err.message);
+        }
+      });
+    }
+
    // Initial route
    window.addEventListener('resize', () => this.updateHeaderHeight());
    setTimeout(() => this.updateHeaderHeight(), 100);
@@ -493,11 +509,21 @@ const App = {
        localStorage.setItem('activeAgentId', select.value);
      }

+      if (typeof Filters !== 'undefined' && Filters.allStates && Filters.allStates.my) {
+        Filters.allStates.my.user_id = select.value;
+      }
+
      // Handle dropdown change event
      select.addEventListener('change', () => {
-        localStorage.setItem('activeAgentId', select.value);
+        const newAgentId = select.value;
+        localStorage.setItem('activeAgentId', newAgentId);
+        if (typeof Filters !== 'undefined' && Filters.allStates && Filters.allStates.my) {
+          Filters.allStates.my.user_id = newAgentId;
+          localStorage.setItem('otrs_turbo_filters_my', JSON.stringify(Filters.allStates.my));
+        }
        Toast.success(`Agente attivo cambiato: ${select.options[select.selectedIndex].text}`);
        this.updateDailyTimer();
+        this.updateSidebarBadges();
        this.route();
      });

@@ -624,6 +650,9 @@ const App = {
      }

      const triggerAction = async (e) => {
+        if (e && e.target && e.target.closest('#btn-close-end-of-day')) {
+          return;
+        }
        e.preventDefault();
        e.stopPropagation();
        const confirmed = await this.confirm(
@@ -55,11 +55,10 @@ const Filters = {
      const savedMy = localStorage.getItem('otrs_turbo_filters_my');
      if (savedMy) {
        Object.assign(this.allStates.my, JSON.parse(savedMy));
-      } else {
-        // Default to active agent if not saved yet
-        const activeAgentId = localStorage.getItem('activeAgentId') || '1';
-        this.allStates.my.user_id = activeAgentId;
      }
+      // Always sync mode 'my' user_id to activeAgentId
+      const activeAgentId = localStorage.getItem('activeAgentId') || '1';
+      this.allStates.my.user_id = activeAgentId;

      const savedCache = localStorage.getItem('otrs_turbo_customer_cache');
      if (savedCache) {
@@ -325,7 +324,10 @@ const Filters = {
          <span class="filter-label">A Data/Ora</span>
          <input type="datetime-local" class="filter-select" data-filter="date_to" id="filter-date-to" value="${this.state.date_to || ''}" style="width: 170px; padding: 4px 8px; font-family: inherit; font-size: 0.85rem;" />
        </div>
-        <div class="filters-actions">
+        <div class="filters-actions" style="display:flex; gap:6px; align-items:center;">
+          <button class="btn btn-primary btn-xs" id="filter-refresh" title="Aggiorna lista ticket" style="display:inline-flex; align-items:center; gap:4px; height:26px; padding:0 10px; font-size:0.78rem;">
+            🔄 Aggiorna
+          </button>
          <button class="btn btn-ghost btn-xs" id="filter-reset">Reset</button>
        </div>
      </div>
@@ -622,6 +624,13 @@ const Filters = {
      });
    });

+    const refreshBtn = document.getElementById('filter-refresh');
+    if (refreshBtn) {
+      refreshBtn.addEventListener('click', () => {
+        if (onFilterChange) onFilterChange();
+      });
+    }
+
    const resetBtn = document.getElementById('filter-reset');
    if (resetBtn) {
      resetBtn.addEventListener('click', () => {
@@ -331,7 +331,7 @@ const TicketCreateView = {
      }
    } else {
      setTimeout(async () => {
-        // 1. Owner & Responsible pre-population with active agent
+        // Active agent pre-population for Owner & Responsible
        const currentAgentId = localStorage.getItem('activeAgentId') || '1';
        const activeAgent = (App.lookups.users || []).find(u => String(u.id) === String(currentAgentId));
        if (activeAgent) {
@@ -344,41 +344,6 @@ const TicketCreateView = {
            responsibleIdInput.value = activeAgent.id;
          }
        }
-
-        // 2. Customer User pre-population with first match
-        try {
-          const companies = await App.api('/api/customer-companies/search?q=');
-          if (companies.length > 0 && customerIdInput && companySearchInput) {
-            const defaultCompany = companies[0];
-            customerIdInput.value = defaultCompany.customer_id;
-            companySearchInput.value = defaultCompany.customer_id;
-
-            // Search users for this company
-            const users = await App.api(`/api/customer-users/search?q=&customer_company_id=${encodeURIComponent(defaultCompany.customer_id)}`);
-            if (users.length > 0 && userSearchInput && customerUserIdInput) {
-              const defaultUser = users[0];
-              userSearchInput.value = `${defaultUser.first_name} ${defaultUser.last_name}`;
-              customerUserIdInput.value = defaultUser.login;
-            } else {
-              // Fallback: use company name as customer user ID
-              userSearchInput.value = defaultCompany.name;
-              customerUserIdInput.value = defaultCompany.customer_id;
-            }
-          }
-        } catch (err) {
-          console.error('Error pre-populating defaults:', err);
-        }
-
-        // 3. Queue pre-population
-        try {
-          const queues = await App.api('/api/queues/search?q=');
-          if (queues.length > 0 && queueSearchInput && queueIdInput) {
-            queueSearchInput.value = queues[0].name;
-            queueIdInput.value = queues[0].id;
-          }
-        } catch (err) {
-          console.error('Error pre-populating queues:', err);
-        }
      }, 50);
    }

@@ -263,6 +263,7 @@ const TicketDetailView = {
                  <button type="button" class="btn btn-ghost btn-sm" id="btn-note-add-attachments" style="height:32px; padding: 4px 10px; font-size: 0.85rem; display: flex; align-items: center; gap: 4px;">📎 Allega file</button>
                </div>
                <div style="display:flex; gap:var(--space-md); align-items:center;">
+                  <input type="datetime-local" class="note-subject-input" id="note-create-time" title="Data/ora nota (opzionale per retrodatazione)" style="width:185px; margin-bottom:0; height:32px; padding:4px 8px; font-size:0.82rem;" />
                  <input type="number" step="any" min="0" class="note-subject-input" id="note-time-units" placeholder="Tempo (minuti)" style="width:140px; margin-bottom:0; height:32px; padding:4px 10px; font-size:0.85rem;" />
                  <button class="btn btn-ghost btn-sm" id="btn-open-email-compose" style="height:32px; display:flex; align-items:center; gap:var(--space-xs); border-color:var(--accent-secondary); color:var(--accent-secondary);"
                    data-ticket-id="${ticket.id}" data-ticket-tn="${ticket.tn}" data-ticket-title="${App.escapeHtml(ticket.title)}" data-customer-email="${App.escapeHtml(ticket.customer_email || '')}">
@@ -830,6 +831,7 @@ const TicketDetailView = {
      }
      let subject = document.getElementById('note-subject').value.trim();
      const time_unit = document.getElementById('note-time-units').value.trim();
+      const note_create_time = document.getElementById('note-create-time')?.value;

      // If body is empty but subject is provided, fill body with subject text
      if (!body && subject) {
@@ -869,7 +871,22 @@ const TicketDetailView = {
        });

        this.noteAttachments = []; // Clear attachments
-        Toast.success(res.message || 'Nota aggiunta!');
+
+        if (note_create_time && res.article_id) {
+          try {
+            const formattedDate = note_create_time.replace('T', ' ');
+            await App.api(`/api/tickets/articles/${res.article_id}/retrodata-article`, {
+              method: 'POST',
+              body: JSON.stringify({ create_time: formattedDate })
+            });
+            Toast.success('Nota aggiunta e retrodatata!');
+          } catch (retErr) {
+            Toast.warning('Nota aggiunta, ma errore durante la retrodatazione: ' + retErr.message);
+          }
+        } else {
+          Toast.success(res.message || 'Nota aggiunta!');
+        }
+
        App.clearDraft(this.ticketId, 'note');
        App.updateDailyTimer();
        this.render(this.ticketId);
@@ -13,7 +13,9 @@ const TicketListView = {

  async render() {
    const container = document.getElementById('view-container');
-    container.innerHTML = '<div class="loading-screen"><div class="spinner"></div><p>Caricamento ticket...</p></div>';
+    if (!container.querySelector('.ticket-table-wrapper') && !container.querySelector('.ticket-table')) {
+      container.innerHTML = '<div class="loading-screen"><div class="spinner"></div><p>Caricamento ticket...</p></div>';
+    }

    try {
      // Fetch lookups for filter dropdowns
@@ -34,7 +36,7 @@ const TicketListView = {
      Filters.currentMode = isMyTickets ? 'my' : 'general';
      Filters.load(); // Load state for current mode

-      if (isMyTickets && !Filters.state.user_id) {
+      if (isMyTickets) {
        const activeAgentId = localStorage.getItem('activeAgentId') || '1';
        Filters.state.user_id = activeAgentId;
        Filters.save();
@@ -106,15 +108,18 @@ const TicketListView = {
            ${(App.lookups.users || []).map(u => `<option value="${u.id}">${u.first_name} ${u.last_name}</option>`).join('')}
          </select>
        </div>
-        <div class="filter-group" style="position:relative;">
-          <span class="filter-label">Cliente</span>
-          <input type="text" class="form-input filter-select" id="batch-customer-search" placeholder="Cerca cliente..." autocomplete="off" style="width:160px; padding: 4px 8px; font-family: inherit; font-size: 0.85rem;" />
-          <input type="hidden" id="batch-customer-user-id" />
-          <input type="hidden" id="batch-customer-id" />
-          <div id="batch-customer-suggestions" class="autocomplete-suggestions" style="display:none; top: 100%; left: 0; width: 280px; z-index: 1001;"></div>
-        </div>
+        ${(App.lookups.types || []).length > 0 ? `
+          <div class="filter-group">
+            <span class="filter-label">Tipo</span>
+            <select class="filter-select" id="batch-type">
+              <option value="">—</option>
+              ${App.lookups.types.map(t => `<option value="${t.id}">${t.name}</option>`).join('')}
+            </select>
+          </div>
+        ` : ''}
        <button class="btn btn-primary btn-sm" id="batch-apply">Applica</button>
-        <button class="btn btn-primary btn-sm" id="batch-merge" disabled style="background: var(--accent-secondary); border-color: var(--accent-secondary); margin-left: 8px;">Unisci Selezionati</button>
+        <button class="btn btn-primary btn-sm" id="batch-add-group" disabled style="background: var(--accent-primary); border-color: var(--accent-primary); margin-left: 8px;">Aggiungi a gruppo</button>
+        <button class="btn btn-primary btn-sm" id="batch-merge" disabled style="background: rgba(160, 65, 71, 0.32); border-color: var(--accent-primary); color: var(--text-primary); margin-left: 8px;">Unisci Selezionati</button>
        <button class="btn btn-primary btn-sm" id="batch-open-tabs" disabled style="background: var(--accent-primary); border-color: var(--accent-primary); margin-left: 8px;">Apri ticket in schede</button>
        <button class="btn btn-ghost btn-xs" id="batch-cancel">Annulla</button>
      </div>
@@ -306,6 +311,12 @@ const TicketListView = {
      batchApply.addEventListener('click', () => this.applyBatch());
    }

+    // Batch add to group
+    const batchAddGroup = document.getElementById('batch-add-group');
+    if (batchAddGroup) {
+      batchAddGroup.addEventListener('click', () => this.addToGroup());
+    }
+
    // Batch merge (Issue #7)
    const batchMerge = document.getElementById('batch-merge');
    if (batchMerge) {
@@ -439,6 +450,8 @@ const TicketListView = {
        if (batchOwner) batchOwner.value = '';
        const batchResponsible = document.getElementById('batch-responsible');
        if (batchResponsible) batchResponsible.value = '';
+        const batchType = document.getElementById('batch-type');
+        if (batchType) batchType.value = '';

        this.updateBatchBar();
      });
@@ -591,6 +604,12 @@ const TicketListView = {
      count.textContent = `${this.selectedIds.size} selezionat${this.selectedIds.size === 1 ? 'o' : 'i'}`;
    }

+    // Enable/disable add to group button
+    const addGroupBtn = document.getElementById('batch-add-group');
+    if (addGroupBtn) {
+      addGroupBtn.disabled = this.selectedIds.size === 0;
+    }
+
    // Enable/disable merge button
    const mergeBtn = document.getElementById('batch-merge');
    if (mergeBtn) {
@@ -620,6 +639,7 @@ const TicketListView = {
    const batchQueue = document.getElementById('batch-queue')?.value;
    const batchOwner = document.getElementById('batch-owner')?.value;
    const batchResponsible = document.getElementById('batch-responsible')?.value;
+    const batchType = document.getElementById('batch-type')?.value;
    const batchCustomerSearch = document.getElementById('batch-customer-search')?.value.trim();
    let batchCustomerUserId = document.getElementById('batch-customer-user-id')?.value;
    let batchCustomerId = document.getElementById('batch-customer-id')?.value;
@@ -633,6 +653,7 @@ const TicketListView = {

    if (batchState) updates.ticket_state_id = parseInt(batchState);
    if (batchQueue) updates.queue_id = parseInt(batchQueue);
+    if (batchType) updates.type_id = parseInt(batchType);
    if (batchOwner) updates.user_id = parseInt(batchOwner);
    if (batchResponsible) {
      updates.responsible_user_id = parseInt(batchResponsible);
@@ -706,10 +727,86 @@ const TicketListView = {
      Toast.success(res.message || 'Ticket uniti con successo');
      this.selectedIds.clear();
      this.selectedOrder = [];
-      this.render();
    } catch (err) {
      Toast.error('Errore durante l\'unione: ' + err.message);
      this.updateBatchBar();
    }
  },
+
+  async addToGroup() {
+    if (this.selectedIds.size === 0) return;
+
+    try {
+      const groups = await App.api('/api/groups');
+      if (!groups || groups.length === 0) {
+        Toast.warning('non sono presenti gruppi');
+        return;
+      }
+
+      // Show group selection prompt/dialog
+      const groupOptions = groups.map(g => `<option value="${g.id}">${App.escapeHtml(g.nome)}</option>`).join('');
+      const dialogHtml = `
+        <div id="batch-group-modal" style="position: fixed; inset: 0; z-index: 8000; background: rgba(0,0,0,0.5); backdrop-filter: blur(4px); display: flex; align-items: center; justify-content: center;">
+          <div style="background: var(--bg-card); border: 1px solid var(--border-subtle); border-radius: var(--radius-md); width: 400px; max-width: 90vw; padding: var(--space-lg); box-shadow: var(--shadow-lg);">
+            <h4 style="margin: 0 0 var(--space-md) 0; font-size: 1rem; font-weight: 600; color: var(--text-primary);">Aggiungi a Gruppo</h4>
+            <p style="font-size: 0.85rem; color: var(--text-secondary); margin-bottom: var(--space-md);">Seleziona il gruppo a cui aggiungere i <strong>${this.selectedIds.size}</strong> ticket selezionati:</p>
+            <select id="batch-group-select" class="form-select" style="width: 100%; margin-bottom: var(--space-lg);">
+              ${groupOptions}
+            </select>
+            <div style="display: flex; gap: var(--space-sm); justify-content: flex-end;">
+              <button class="btn btn-ghost btn-sm" id="batch-group-cancel">Annulla</button>
+              <button class="btn btn-primary btn-sm" id="batch-group-confirm">Aggiungi</button>
+            </div>
+          </div>
+        </div>
+      `;
+
+      // Append modal to body
+      const modalContainer = document.createElement('div');
+      modalContainer.innerHTML = dialogHtml;
+      document.body.appendChild(modalContainer);
+
+      const closeModal = () => modalContainer.remove();
+
+      document.getElementById('batch-group-cancel').addEventListener('click', closeModal);
+      document.getElementById('batch-group-confirm').addEventListener('click', async () => {
+        const groupId = document.getElementById('batch-group-select').value;
+        if (!groupId) return;
+
+        const confirmBtn = document.getElementById('batch-group-confirm');
+        confirmBtn.disabled = true;
+        confirmBtn.textContent = 'Aggiunta...';
+
+        let addedCount = 0;
+        let errorsCount = 0;
+
+        for (const ticketId of this.selectedIds) {
+          try {
+            await App.api(`/api/groups/${groupId}/tickets`, {
+              method: 'POST',
+              body: JSON.stringify({ ticket_identifier: ticketId })
+            });
+            addedCount++;
+          } catch (err) {
+            // Conflict (already in group) or other errors
+            errorsCount++;
+          }
+        }
+
+        closeModal();
+
+        if (addedCount > 0) {
+          Toast.success(`${addedCount} ticket aggiunti al gruppo!`);
+          this.selectedIds.clear();
+          this.selectedOrder = [];
+          this.render();
+        } else if (errorsCount > 0) {
+          Toast.warning('I ticket selezionati appartengono già a questo gruppo.');
+        }
+      });
+
+    } catch (err) {
+      Toast.error('Errore durante il recupero dei gruppi: ' + err.message);
+    }
+  },
 };
@@ -1,7 +1,7 @@
 const express = require('express');
 const router = express.Router();
 const pool = require('../db');
-const { db } = require('../activityDb');
+const { db, logAttivita } = require('../activityDb');

 // Helper to fetch details of a list of tickets from OTRS DB
 async function fetchTicketsDetails(ticketIds) {
@@ -34,11 +34,20 @@ async function fetchTicketsDetails(ticketIds) {
 // GET /api/groups - List all groups with member counts
 router.get('/', (req, res) => {
  try {
+    // Ensure default group exists
+    const defaultGroup = db.prepare('SELECT id FROM ticket_groups WHERE UPPER(nome) = ?').get('CHIUDI A FINE GIORNATA');
+    if (!defaultGroup) {
+      db.prepare(`
+        INSERT INTO ticket_groups (nome, descrizione)
+        VALUES (?, ?)
+      `).run('CHIUDI A FINE GIORNATA', 'I ticket in questo gruppo verranno chiusi automaticamente alla consuntivazione di fine giornata');
+    }
+
    const groups = db.prepare(`
      SELECT g.*, 
        (SELECT COUNT(*) FROM ticket_group_members WHERE group_id = g.id) AS member_count
      FROM ticket_groups g
-      ORDER BY g.nome ASC
+      ORDER BY CASE WHEN UPPER(g.nome) = 'CHIUDI A FINE GIORNATA' THEN 1 ELSE 0 END ASC, g.nome ASC
    `).all();

    res.json(groups);
@@ -237,5 +246,83 @@ router.delete('/:id/tickets/:ticket_id', (req, res) => {
    res.status(500).json({ error: 'Errore nella rimozione del ticket', message: err.message });
  }
 });
+// POST /api/groups/close-end-of-day - Close all tickets in 'CHIUDI A FINE GIORNATA' group
+router.post('/close-end-of-day', async (req, res) => {
+  try {
+    const operatorId = parseInt(req.headers['x-agent-id'] || '1', 10);
+    
+    // Find default group 'CHIUDI A FINE GIORNATA'
+    const closeGroup = db.prepare('SELECT id FROM ticket_groups WHERE UPPER(nome) = ?').get('CHIUDI A FINE GIORNATA');
+    if (!closeGroup) {
+      return res.status(404).json({ error: 'Gruppo "CHIUDI A FINE GIORNATA" non trovato' });
+    }
+
+    const groupMembers = db.prepare('SELECT ticket_id FROM ticket_group_members WHERE group_id = ?').all(closeGroup.id);
+    if (groupMembers.length === 0) {
+      return res.json({ success: true, count: 0, message: 'Nessun ticket presente nel gruppo "CHIUDI A FINE GIORNATA"' });
+    }
+
+    const groupTicketIds = groupMembers.map(m => m.ticket_id);
+    const placeholders = groupTicketIds.map((_, i) => `$${i + 1}`).join(', ');
+
+    // Get open tickets in group (not already in a closed state)
+    const openTicketsQuery = `
+      SELECT t.id
+      FROM ticket t
+      JOIN ticket_state ts ON t.ticket_state_id = ts.id
+      JOIN ticket_state_type tst ON ts.type_id = tst.id
+      WHERE t.id IN (${placeholders})
+        AND LOWER(tst.name) NOT LIKE '%closed%'
+    `;
+    const openRes = await pool.query(openTicketsQuery, groupTicketIds);
+    const openTicketIds = openRes.rows.map(r => r.id);
+
+    if (openTicketIds.length === 0) {
+      return res.json({ success: true, count: 0, message: 'Tutti i ticket nel gruppo "CHIUDI A FINE GIORNATA" risultano già chiusi' });
+    }
+
+    // Resolve closed state ID (closed successful / closed fallback)
+    const closedStateRes = await pool.query(
+      `SELECT id FROM ticket_state WHERE name = 'closed successful' OR name = 'chiuso con successo' LIMIT 1`
+    );
+    let stateId;
+    if (closedStateRes.rows.length > 0) {
+      stateId = closedStateRes.rows[0].id;
+    } else {
+      const fallbackRes = await pool.query(
+        `SELECT ts.id FROM ticket_state ts JOIN ticket_state_type tst ON ts.type_id = tst.id WHERE tst.name = 'closed' LIMIT 1`
+      );
+      stateId = fallbackRes.rows[0]?.id || 2;
+    }
+
+    const updatePlaceholders = openTicketIds.map((_, i) => `$${i + 1}`).join(', ');
+    const updateQuery = `
+      UPDATE ticket 
+      SET ticket_state_id = $${openTicketIds.length + 1},
+          ticket_lock_id = 1,
+          change_time = NOW(),
+          change_by = $${openTicketIds.length + 2}
+      WHERE id IN (${updatePlaceholders})
+    `;
+    await pool.query(updateQuery, [...openTicketIds, stateId, operatorId]);
+
+    // Log activity
+    logAttivita({
+      agente_id: operatorId,
+      titolo_azione: 'Chiusura ticket gruppo CHIUDI A FINE GIORNATA',
+      azione: { closed_count: openTicketIds.length, ticket_ids: openTicketIds },
+      esito: 'successo',
+    });
+
+    res.json({
+      success: true,
+      count: openTicketIds.length,
+      message: `${openTicketIds.length} ticket del gruppo "CHIUDI A FINE GIORNATA" chius${openTicketIds.length === 1 ? 'o' : 'i'} con successo!`
+    });
+  } catch (err) {
+    console.error('Errore nella chiusura ticket fine giornata:', err);
+    res.status(500).json({ error: 'Errore nella chiusura ticket', message: err.message });
+  }
+});

 module.exports = router;
@@ -530,6 +530,8 @@ router.post('/', async (req, res) => {
    // Operator user for create_by (X-Agent-ID header or default to 1)
    const operatorId = parseInt(req.headers['x-agent-id'], 10) || 1;

+    const localNow = getLocalTimestamp();
+
    const ticketResult = await client.query(
      `INSERT INTO ticket (
         tn, title, queue_id, ticket_lock_id, type_id,
@@ -550,14 +552,14 @@ router.post('/', async (req, res) => {
         0, 0,
         0, 0,
         0,
-         NOW(), $12, NOW(), $12
+         $12, $13, $12, $13
       ) RETURNING id, tn`,
      [
        tn, title, queue_id, lockId, type_id || null,
        user_id || 1, responsibleUserId,
        priority_id, state_id,
        customer_id || null, customer_user_id || null,
-        operatorId
+        localNow, operatorId
      ]
    );

@@ -578,13 +580,13 @@ router.post('/', async (req, res) => {
       ) VALUES (
         $1, $2, $3, $4, $5,
         $6, $7, $8,
-         NOW(), $9, NOW(), $9
+         $9, $10, $9, $10
       )`,
      [
        `%%`,
        historyTypeId, ticketId, type_id || 1, queue_id,
        user_id || 1, priority_id, state_id,
-        operatorId
+        localNow, operatorId
      ]
    );

@@ -643,9 +645,9 @@ router.post('/', async (req, res) => {
           is_visible_for_customer, search_index_needs_rebuild,
           create_time, create_by, change_time, change_by
         ) VALUES (
-           $1, $2, $3, 0, 1, NOW(), $4, NOW(), $4
+           $1, $2, $3, 0, 1, $4, $5, $4, $5
         ) RETURNING id`,
-        [ticketId, senderTypeId, channelId, operatorId]
+        [ticketId, senderTypeId, channelId, localNow, operatorId]
      );

      const articleId = articleResult.rows[0].id;
@@ -660,9 +662,9 @@ router.post('/', async (req, res) => {
         ) VALUES (
           $1, $2, '', $3, $4,
           $5, EXTRACT(EPOCH FROM NOW())::INTEGER,
-           NOW(), $6, NOW(), $6
+           $6, $7, $6, $7
         )`,
-        [articleId, customerFrom, subject || title, finalBody, contentType, operatorId]
+        [articleId, customerFrom, subject || title, finalBody, contentType, localNow, operatorId]
      );

      // If HTML content, create article_data_mime_attachment for OTRS CE HTML rendering (file-1)
@@ -678,9 +680,9 @@ router.post('/', async (req, res) => {
             create_time, create_by, change_time, change_by
           ) VALUES (
             $1, 'file-1', $2, 'text/html; charset="utf-8"', '', $3,
-             NOW(), $4, NOW(), $4
+             $4, $5, $4, $5
           )`,
-          [articleId, String(contentSize), base64Body, operatorId]
+          [articleId, String(contentSize), base64Body, localNow, operatorId]
        );
      }

@@ -692,13 +694,14 @@ router.post('/', async (req, res) => {
            `INSERT INTO article_data_mime_attachment (
               article_id, filename, content_size, content_type, disposition, content,
               create_time, create_by, change_time, change_by
-             ) VALUES ($1, $2, $3, $4, 'attachment', $5, NOW(), $6, NOW(), $6)`,
+             ) VALUES ($1, $2, $3, $4, 'attachment', $5, $6, $7, $6, $7)`,
            [
              articleId,
              att.filename,
              contentBuffer.length,
              att.content_type || 'application/octet-stream',
              att.content, // OTRS CE expects base64 string directly
+              localNow,
              operatorId
            ]
          );
@@ -1417,6 +1420,7 @@ router.patch('/batch/update', async (req, res) => {
      if (updates.ticket_state_id !== undefined) ticketFields.StateID = updates.ticket_state_id;
      if (updates.ticket_priority_id !== undefined) ticketFields.PriorityID = updates.ticket_priority_id;
      if (updates.queue_id !== undefined) ticketFields.QueueID = updates.queue_id;
+      if (updates.type_id !== undefined) ticketFields.TypeID = updates.type_id;
      if (updates.user_id !== undefined) ticketFields.OwnerID = updates.user_id;
      if (updates.responsible_user_id !== undefined) ticketFields.ResponsibleID = updates.responsible_user_id;
      if (updates.customer_id !== undefined) ticketFields.CustomerID = updates.customer_id;
@@ -1471,7 +1475,7 @@ router.patch('/batch/update', async (req, res) => {
  try {
    await client.query('BEGIN');

-    const allowedFields = ['ticket_state_id', 'ticket_priority_id', 'queue_id', 'user_id', 'responsible_user_id', 'customer_id', 'customer_user_id'];
+    const allowedFields = ['ticket_state_id', 'ticket_priority_id', 'queue_id', 'type_id', 'user_id', 'responsible_user_id', 'customer_id', 'customer_user_id'];
    const setClauses = [];
    const setParams = [];
    let pIdx = 1;
@@ -2185,6 +2189,28 @@ router.post('/auto-time', async (req, res) => {
      [ticketId, articleId, remaining, operatorId]
    );

+    // 6. Close tickets in default group 'CHIUDI A FINE GIORNATA'
+    try {
+      const closeGroup = db.prepare('SELECT id FROM ticket_groups WHERE UPPER(nome) = ?').get('CHIUDI A FINE GIORNATA');
+      if (closeGroup) {
+        const groupMembers = db.prepare('SELECT ticket_id FROM ticket_group_members WHERE group_id = ?').all(closeGroup.id);
+        if (groupMembers.length > 0) {
+          const groupTicketIds = groupMembers.map(m => m.ticket_id);
+          const idPlaceholders = groupTicketIds.map((_, i) => `$${i + 1}`).join(', ');
+
+          // Update ticket state to closed in OTRS DB
+          await client.query(
+            `UPDATE ticket SET ticket_state_id = $${groupTicketIds.length + 1}, change_time = NOW(), change_by = $${groupTicketIds.length + 2} WHERE id IN (${idPlaceholders})`,
+            [...groupTicketIds, stateId, operatorId]
+          );
+
+          console.log(`[Auto-Time] Closed ${groupTicketIds.length} tickets from group 'CHIUDI A FINE GIORNATA'`);
+        }
+      }
+    } catch (grpCloseErr) {
+      console.error('[Auto-Time] Error closing tickets from CHIUDI A FINE GIORNATA group:', grpCloseErr);
+    }
+
    await client.query('COMMIT');

    // Log activity
@@ -1,7 +1,9 @@
-require('dotenv').config({ path: require('path').resolve(__dirname, '.env') });
+const path = require('path');
+const baseDir = process.pkg ? path.dirname(process.execPath) : __dirname;
+require('dotenv').config({ path: path.resolve(baseDir, '.env') });
+require('dotenv').config({ path: path.resolve(__dirname, '.env') });
 const express = require('express');
 const cors = require('cors');
-const path = require('path');

 const ticketsRouter = require('./routes/tickets');
 const lookupsRouter = require('./routes/lookups');
Author	SHA1	Message	Date
VVER440	35888400ed	fix: la pressione del pulsante di chiusura dei ticket nel gruppo 'chiudi a fine giornata' non provoca più l'attivazione dell'azione di consuntivazione a fine giornata	2026-08-11 08:25:06 +02:00
VVER440	922a23c062	feat: reso programma indipendente. fix: ora il filtro owner della pagina ticket a mio carico segue l'agente selezionato (l'asciamo stare che la funzione di selezione dell'agente non dovrebbe proprio esistere XD)	2026-08-11 07:57:58 +02:00
VVER440	57175922c2	fix: corretta ora di creazione dei ticket che non considerava il fusorario.	2026-07-29 22:59:27 +02:00
VVER440	e2482159bc	feat: aggiunto gruppo predefinito per la chiusura dei ticket al momento di consuntivare la giornata.	2026-07-29 22:50:49 +02:00
VVER440	99c4f450f4	feat: aggiunta possibilità di inserire massivamente i ticket selezionati all'interno dei gruppi.	2026-07-29 22:37:09 +02:00
VVER440	0cbd3ccdfc	fix: nella pagina di creazione di un nuovo ticket, coda e cliente ora non sono più precompilati dal primo campo della lista.	2026-07-29 22:29:39 +02:00
VVER440	5ef7e66be5	style: modificato colore pulsante per ticket selezionati. (insomma questo è un vero commit).	2026-07-29 22:20:59 +02:00
VVER440	38b2645f6f	fix: resa più rapida la navigazione fra i ticket, torna alla lista non ricarica tutto.	2026-07-29 22:11:48 +02:00
VVER440	7243b3da49	fix: la ricerca fulltext parte solamente alla pressione del pulsante invio. feat: aggiunta possibilità di specificare una data per le nuove note.	2026-07-29 21:52:18 +02:00