tool per ticket automatici
This commit is contained in:
@@ -1983,4 +1983,59 @@ body {
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.attachment-size {
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color: var(--text-muted);
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font-size: 0.72rem;
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}
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/* Upload list & item styling */
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.upload-file-list {
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display: flex;
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flex-direction: column;
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gap: var(--space-xs);
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margin-top: var(--space-sm);
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margin-bottom: var(--space-md);
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max-width: 400px;
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}
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.upload-file-item {
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display: flex;
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justify-content: space-between;
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align-items: center;
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background: var(--bg-secondary);
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border: 1px solid var(--border-light);
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border-radius: var(--radius-md);
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padding: var(--space-xs) var(--space-sm);
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font-size: 0.8rem;
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color: var(--text-primary);
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}
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.upload-file-name {
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overflow: hidden;
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text-overflow: ellipsis;
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white-space: nowrap;
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margin-right: var(--space-sm);
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}
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.upload-file-remove {
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background: none;
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border: none;
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color: var(--error);
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cursor: pointer;
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padding: 0 4px;
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font-size: 1rem;
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transition: opacity var(--transition-fast);
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}
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.upload-file-remove:hover {
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opacity: 0.8;
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}
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.bulk-row .badge-attachments-count {
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position: absolute;
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top: -6px;
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right: -6px;
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background: var(--accent-primary);
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color: white;
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font-size: 0.65rem;
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padding: 1px 4px;
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border-radius: 6px;
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font-weight: bold;
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}
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@@ -5,6 +5,8 @@
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const TicketBulkView = {
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rowCount: 0,
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activeRequests: false,
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savedRows: null,
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rowAttachments: {},
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async render() {
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const container = document.getElementById('view-container');
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@@ -196,6 +198,10 @@ const TicketBulkView = {
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</td>
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<td style="text-align:center;">
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<div class="row-actions">
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<button type="button" class="btn btn-ghost btn-xs" id="bulk-attach-btn-${id}" title="Allega file" style="position:relative; display:inline-flex; align-items:center; gap:2px; height:24px; padding:0 6px;">
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📎 <span class="badge-attachments-count" id="bulk-attach-badge-${id}" style="display:none; font-size:10px;">0</span>
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</button>
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<input type="file" id="bulk-file-input-${id}" multiple style="display:none;" />
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<button class="btn btn-ghost btn-xs" id="bulk-expand-btn-${id}" title="Opzioni avanzate">
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<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" style="width:14px;height:14px;">
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<path d="M12 5v14M5 12h14"/>
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@@ -238,6 +244,48 @@ const TicketBulkView = {
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container.appendChild(tr);
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container.appendChild(trExp);
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// Initialize attachments for this row
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this.rowAttachments[id] = savedData ? (savedData.attachments || []) : [];
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// Bind attachment click and input change
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const attachBtn = tr.querySelector(`#bulk-attach-btn-${id}`);
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const fileInput = tr.querySelector(`#bulk-file-input-${id}`);
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const attachBadge = tr.querySelector(`#bulk-attach-badge-${id}`);
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const updateBadge = () => {
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const count = (this.rowAttachments[id] || []).length;
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if (attachBadge) {
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attachBadge.textContent = count;
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attachBadge.style.display = count > 0 ? 'inline-block' : 'none';
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}
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};
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if (attachBtn && fileInput) {
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attachBtn.addEventListener('click', () => fileInput.click());
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fileInput.addEventListener('change', (e) => {
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const files = Array.from(e.target.files);
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for (const file of files) {
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const reader = new FileReader();
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reader.onload = () => {
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const base64Data = reader.result.split(',')[1];
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if (!this.rowAttachments[id]) {
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this.rowAttachments[id] = [];
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}
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this.rowAttachments[id].push({
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filename: file.name,
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content: base64Data,
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content_type: file.type
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});
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updateBadge();
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this.saveState();
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};
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reader.readAsDataURL(file);
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}
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fileInput.value = '';
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});
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}
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// Populate with savedData if available, otherwise set default values
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if (savedData) {
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tr.querySelector(`#bulk-state-${id}`).value = savedData.state_id;
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@@ -367,6 +415,7 @@ const TicketBulkView = {
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input.addEventListener('change', () => this.saveState());
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});
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updateBadge();
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this.saveState();
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},
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@@ -430,7 +479,8 @@ const TicketBulkView = {
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company_display,
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isExpanded,
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statusDotClass,
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statusDotTitle
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statusDotTitle,
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attachments: this.rowAttachments[id] || []
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});
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});
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this.savedRows = data;
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@@ -658,7 +708,8 @@ const TicketBulkView = {
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customer_id: customerId || undefined,
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customer_user_id: customerUserId || undefined,
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subject: subject || undefined,
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body: body || undefined
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body: body || undefined,
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attachments: (this.rowAttachments[id] || []).length > 0 ? this.rowAttachments[id] : undefined
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}
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});
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});
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@@ -707,6 +758,7 @@ const TicketBulkView = {
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if (failCount === 0) {
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Toast.success(`Tutti i ${successCount} ticket sono stati creati con successo!`);
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this.savedRows = [];
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this.rowAttachments = {};
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setTimeout(() => {
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window.location.hash = '#/tickets';
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}, 1500);
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@@ -4,6 +4,27 @@
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*/
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const TicketCreateView = {
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savedState: null,
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attachments: [],
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updateAttachmentList() {
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const listEl = document.getElementById('create-file-list');
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if (!listEl) return;
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listEl.innerHTML = this.attachments.map((att, idx) => `
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<div class="upload-file-item" data-index="${idx}">
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<span class="upload-file-name">📎 ${App.escapeHtml(att.filename)} (${Math.round(att.content.length * 0.75 / 1024)} KB)</span>
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<button type="button" class="upload-file-remove" data-index="${idx}">×</button>
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</div>
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`).join('');
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// Bind remove clicks
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listEl.querySelectorAll('.upload-file-remove').forEach(btn => {
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btn.addEventListener('click', (e) => {
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const idx = parseInt(btn.dataset.index, 10);
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this.attachments.splice(idx, 1);
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this.updateAttachmentList();
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});
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});
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},
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saveState() {
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const stateEl = document.getElementById('create-state');
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@@ -175,6 +196,9 @@ const TicketCreateView = {
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</div>
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</div>
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<!-- Attachments List -->
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<div class="upload-file-list" id="create-file-list"></div>
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<div class="form-actions" style="display:flex; justify-content:space-between; align-items:center;">
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<div>
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<button type="button" class="btn btn-ghost btn-sm" id="toggle-advanced" style="display: flex; align-items: center; gap: var(--space-xs); padding: 6px 12px; height: auto; margin:0;">
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@@ -182,7 +206,9 @@ const TicketCreateView = {
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Opzioni Avanzate
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</button>
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</div>
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<div style="display:flex; gap:var(--space-sm);">
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<div style="display:flex; gap:var(--space-sm); align-items:center;">
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<input type="file" id="create-attachments" multiple style="display:none;" />
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<button type="button" class="btn btn-ghost" id="btn-add-attachments">📎 Allega file</button>
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<button class="btn btn-ghost" onclick="history.back()">Annulla</button>
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<button class="btn btn-primary" id="create-submit">
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<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" style="width:16px;height:16px;">
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@@ -582,6 +608,7 @@ const TicketCreateView = {
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customer_user_id: customerUserId || undefined,
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subject: document.getElementById('create-subject').value.trim() || undefined,
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body: document.getElementById('create-body').value.trim() || undefined,
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attachments: this.attachments.length > 0 ? this.attachments : undefined
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};
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try {
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@@ -595,6 +622,7 @@ const TicketCreateView = {
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Toast.success(`Ticket #${result.tn} creato!`);
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this.savedState = null; // Clear cached state on success
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this.attachments = []; // Clear attachments array
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// Navigate to the new ticket
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window.location.hash = `#/tickets/${result.id}`;
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@@ -611,6 +639,32 @@ const TicketCreateView = {
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}
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});
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// Attachments Upload Handlers
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const attachBtn = document.getElementById('btn-add-attachments');
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const fileInput = document.getElementById('create-attachments');
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if (attachBtn && fileInput) {
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attachBtn.addEventListener('click', () => fileInput.click());
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fileInput.addEventListener('change', (e) => {
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const files = Array.from(e.target.files);
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for (const file of files) {
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const reader = new FileReader();
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reader.onload = () => {
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const base64Data = reader.result.split(',')[1];
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this.attachments.push({
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filename: file.name,
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content: base64Data,
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content_type: file.type
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});
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this.updateAttachmentList();
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};
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reader.readAsDataURL(file);
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}
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fileInput.value = ''; // Reset input to allow re-selecting the same file
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});
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}
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// Save state on any input/change in the form
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document.querySelectorAll('.create-form input, .create-form select, .create-form textarea').forEach(el => {
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el.addEventListener('input', () => this.saveState());
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+45
-6
@@ -244,7 +244,7 @@ router.post('/', async (req, res) => {
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const {
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title, queue_id, state_id, priority_id, type_id,
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user_id, customer_id, customer_user_id, body, subject,
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responsible_user_id
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responsible_user_id, attachments
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} = req.body;
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await client.query('BEGIN');
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@@ -328,11 +328,28 @@ router.post('/', async (req, res) => {
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]
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);
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// Create initial article if body is provided
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if (body) {
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// Get sender type ID for "agent"
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// Create initial article if body or attachments are provided
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if (body || (attachments && attachments.length > 0)) {
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// Determine sender type (customer vs agent) and sender name/email
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let senderTypeName = 'agent';
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let customerFrom = 'OTRS Turbo Agent';
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if (customer_user_id) {
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const custRes = await client.query(
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`SELECT email, first_name, last_name FROM customer_user WHERE login = $1`,
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[customer_user_id]
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);
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if (custRes.rows.length > 0) {
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const c = custRes.rows[0];
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customerFrom = `${c.first_name} ${c.last_name} <${c.email}>`;
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senderTypeName = 'customer';
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}
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}
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// Get sender type ID
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const senderResult = await client.query(
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`SELECT id FROM article_sender_type WHERE name = 'agent'`
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`SELECT id FROM article_sender_type WHERE name = $1`,
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[senderTypeName]
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);
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const senderTypeId = senderResult.rows.length > 0 ? senderResult.rows[0].id : 1;
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@@ -354,6 +371,7 @@ router.post('/', async (req, res) => {
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);
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const articleId = articleResult.rows[0].id;
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const finalBody = body || 'File allegati in creazione';
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await client.query(
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`INSERT INTO article_data_mime (
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@@ -365,8 +383,29 @@ router.post('/', async (req, res) => {
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'text/plain; charset=utf-8', EXTRACT(EPOCH FROM NOW())::INTEGER,
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NOW(), $5, NOW(), $5
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)`,
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[articleId, 'OTRS Turbo Agent', subject || title, body, operatorId]
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[articleId, customerFrom, subject || title, finalBody, operatorId]
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);
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// Insert attachments if any
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if (attachments && Array.isArray(attachments)) {
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for (const att of attachments) {
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const contentBuffer = Buffer.from(att.content, 'base64');
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await client.query(
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`INSERT INTO article_data_mime_attachment (
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article_id, filename, content_size, content_type, disposition, content,
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create_time, create_by, change_time, change_by
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) VALUES ($1, $2, $3, $4, 'attachment', $5, NOW(), $6, NOW(), $6)`,
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[
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articleId,
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att.filename,
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contentBuffer.length,
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att.content_type || 'application/octet-stream',
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contentBuffer,
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operatorId
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]
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);
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}
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}
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}
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await client.query('COMMIT');
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@@ -0,0 +1,188 @@
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const fs = require('fs');
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const path = require('path');
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// Load environment variables if .env exists
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try {
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const dotenvPath = path.resolve(__dirname, '../.env');
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if (fs.existsSync(dotenvPath)) {
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require('dotenv').config({ path: dotenvPath });
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}
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} catch (err) {}
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const port = process.env.PORT || 3000;
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const baseUrl = `http://localhost:${port}`;
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// Parse command line arguments
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const args = process.argv.slice(2);
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if (args.length < 2) {
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console.log('\nUso: node scripts/bulk-injector.js <file-csv> <intervallo-secondi>\n');
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console.log('Esempio: node scripts/bulk-injector.js tickets-sample.csv 5\n');
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process.exit(1);
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}
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const csvPath = path.resolve(args[0]);
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const intervalSeconds = parseFloat(args[1]);
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if (!fs.existsSync(csvPath)) {
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console.error(`Errore: il file CSV non esiste al percorso: ${csvPath}`);
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process.exit(1);
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}
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if (isNaN(intervalSeconds) || intervalSeconds <= 0) {
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console.error('Errore: specificare un intervallo in secondi valido (maggiore di 0)');
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process.exit(1);
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}
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// Read and parse CSV
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const content = fs.readFileSync(csvPath, 'utf-8');
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const lines = content.split(/\r?\n/).map(line => line.trim()).filter(line => line.length > 0);
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if (lines.length < 2) {
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console.error('Errore: il file CSV deve contenere almeno l\'intestazione e una riga di dati.');
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process.exit(1);
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}
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const headerLine = lines[0];
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const delimiter = headerLine.includes(';') ? ';' : ',';
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const headers = headerLine.split(delimiter).map(h => h.trim().replace(/^["']|["']$/g, ''));
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const rows = [];
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for (let i = 1; i < lines.length; i++) {
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const cols = lines[i].split(delimiter).map(c => c.trim().replace(/^["']|["']$/g, ''));
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const row = {};
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headers.forEach((header, idx) => {
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row[header] = cols[idx] || '';
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});
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rows.push(row);
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}
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// Start execution flow
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async function start() {
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console.log(`\n============================================================`);
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console.log(`⚙️ OTRS Turbo - CSV Bulk Injector`);
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console.log(`============================================================`);
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console.log(`📂 File CSV caricato: ${path.basename(csvPath)} (${rows.length} righe)`);
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console.log(`⏱️ Intervallo: ${intervalSeconds} secondi`);
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console.log(`🌐 Server target: ${baseUrl}`);
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// Fetch ticket types lookup
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let ticketTypes = [];
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try {
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const typesRes = await fetch(`${baseUrl}/api/types`);
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if (typesRes.ok) {
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ticketTypes = await typesRes.json();
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console.log(`📊 Tipi ticket caricati dal server: ${ticketTypes.length}`);
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}
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} catch (err) {
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console.warn(`⚠️ Impossibile pre-caricare i tipi di ticket (verrà usato l'ID diretto): ${err.message}`);
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}
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console.log(`ℹ️ Premi Ctrl+C per arrestare il processo.`);
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console.log(`============================================================\n`);
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let currentIndex = 0;
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async function injectNext() {
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const row = rows[currentIndex];
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console.log(`[${new Date().toLocaleTimeString()}] Invio riga ${currentIndex + 1}/${rows.length}: "${row.title || 'Senza titolo'}"...`);
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// Determine type_id from CSV 'type' or 'type_id'
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let type_id = undefined;
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if (row.type) {
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const parsedId = parseInt(row.type, 10);
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if (!isNaN(parsedId)) {
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type_id = parsedId;
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} else {
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const found = ticketTypes.find(t => t.name.toLowerCase() === row.type.toLowerCase());
|
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if (found) {
|
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type_id = found.id;
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}
|
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}
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} else if (row.type_id) {
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type_id = parseInt(row.type_id, 10);
|
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}
|
||||
|
||||
// Build payload
|
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const payload = {
|
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title: row.title || 'Ticket da CSV',
|
||||
queue_id: row.queue_id ? parseInt(row.queue_id, 10) : 1,
|
||||
state_id: row.state_id ? parseInt(row.state_id, 10) : 1,
|
||||
priority_id: row.priority_id ? parseInt(row.priority_id, 10) : 3,
|
||||
type_id,
|
||||
user_id: row.user_id ? parseInt(row.user_id, 10) : undefined,
|
||||
responsible_user_id: row.responsible_user_id ? parseInt(row.responsible_user_id, 10) : undefined,
|
||||
customer_id: row.customer_id || undefined,
|
||||
customer_user_id: row.customer_user_id || undefined,
|
||||
subject: row.subject || undefined,
|
||||
body: row.body || undefined
|
||||
};
|
||||
|
||||
try {
|
||||
const response = await fetch(`${baseUrl}/api/tickets`, {
|
||||
method: 'POST',
|
||||
headers: {
|
||||
'Content-Type': 'application/json',
|
||||
'x-agent-id': '1'
|
||||
},
|
||||
body: JSON.stringify(payload)
|
||||
});
|
||||
|
||||
if (!response.ok) {
|
||||
throw new Error(`HTTP ${response.status}: ${await response.text()}`);
|
||||
}
|
||||
|
||||
const resData = await response.json();
|
||||
const ticketId = resData.id;
|
||||
const tn = resData.tn;
|
||||
console.log(` -> Successo: Creato Ticket #${tn} (ID: ${ticketId})`);
|
||||
|
||||
// Check for create_time retrodating
|
||||
if (row.create_time) {
|
||||
console.log(` -> Richiesta retrodatazione a: ${row.create_time}`);
|
||||
|
||||
// 1. Retrodate ticket
|
||||
const ticketRetRes = await fetch(`${baseUrl}/api/tickets/${ticketId}/retrodata-ticket`, {
|
||||
method: 'POST',
|
||||
headers: { 'Content-Type': 'application/json' },
|
||||
body: JSON.stringify({ create_time: row.create_time })
|
||||
});
|
||||
|
||||
if (ticketRetRes.ok) {
|
||||
console.log(` -> Ticket retrodatato.`);
|
||||
} else {
|
||||
console.error(` -> Errore retrodatazione ticket: ${await ticketRetRes.text()}`);
|
||||
}
|
||||
|
||||
// 2. Fetch articles to retrodate
|
||||
const detailRes = await fetch(`${baseUrl}/api/tickets/${ticketId}`);
|
||||
if (detailRes.ok) {
|
||||
const detail = await detailRes.json();
|
||||
const articles = detail.articles || [];
|
||||
for (const art of articles) {
|
||||
const artRetRes = await fetch(`${baseUrl}/api/tickets/articles/${art.article_id}/retrodata-article`, {
|
||||
method: 'POST',
|
||||
headers: { 'Content-Type': 'application/json' },
|
||||
body: JSON.stringify({ create_time: row.create_time })
|
||||
});
|
||||
if (artRetRes.ok) {
|
||||
console.log(` -> Articolo ID ${art.article_id} retrodatato.`);
|
||||
} else {
|
||||
console.error(` -> Errore retrodatazione articolo ID ${art.article_id}: ${await artRetRes.text()}`);
|
||||
}
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
} catch (err) {
|
||||
console.error(` ❌ Errore iniezione riga: ${err.message}`);
|
||||
}
|
||||
|
||||
// Cycle to next row
|
||||
currentIndex = (currentIndex + 1) % rows.length;
|
||||
}
|
||||
|
||||
// Start immediately and schedule next executions
|
||||
injectNext();
|
||||
setInterval(injectNext, intervalSeconds * 1000);
|
||||
}
|
||||
|
||||
start();
|
||||
@@ -12,7 +12,7 @@ const PORT = process.env.PORT || 3000;
|
||||
|
||||
// Middleware
|
||||
app.use(cors());
|
||||
app.use(express.json());
|
||||
app.use(express.json({ limit: '50mb' }));
|
||||
|
||||
// Serve static frontend
|
||||
app.use(express.static(path.join(__dirname, 'public')));
|
||||
|
||||
@@ -0,0 +1,2 @@
|
||||
title,queue_id,state_id,priority_id,type,customer_user_id,subject,body,create_time
|
||||
"Errori di mille tipi",1,1,1,1,"email","oggetto","corpo","1900-01-01 00:00"
|
||||
|
Reference in New Issue
Block a user