aggiunta gestione html/testo e allegati

public/css/style.css

@@ -1929,4 +1929,58 @@ body {
 
 .retrodate-btn-action.cancel {
   color: var(--error);
+}
+
+/* HTML switch & attachments styles */
+.article-header-wrapper {
+  display: flex;
+  justify-content: space-between;
+  align-items: center;
+  margin-bottom: var(--space-md);
+}
+
+.html-toggle-container {
+  display: flex;
+  align-items: center;
+  gap: var(--space-xs);
+  font-size: 0.82rem;
+  color: var(--text-secondary);
+}
+
+.html-toggle-input {
+  cursor: pointer;
+}
+
+.article-attachments {
+  margin-top: var(--space-md);
+  padding-top: var(--space-sm);
+  border-top: 1px dashed var(--border-subtle);
+  display: flex;
+  flex-wrap: wrap;
+  gap: var(--space-sm);
+}
+
+.attachment-badge {
+  display: inline-flex;
+  align-items: center;
+  gap: var(--space-xs);
+  background: var(--bg-secondary);
+  border: 1px solid var(--border-light);
+  border-radius: var(--radius-md);
+  padding: 4px 10px;
+  font-size: 0.78rem;
+  color: var(--text-primary);
+  text-decoration: none;
+  transition: all var(--transition-fast);
+}
+
+.attachment-badge:hover {
+  background: var(--bg-card-hover);
+  border-color: var(--accent-primary);
+  color: var(--accent-primary-hover);
+}
+
+.attachment-size {
+  color: var(--text-muted);
+  font-size: 0.72rem;
 }

public/js/views/ticketDetail.js

@@ -4,17 +4,19 @@
  */
 const TicketDetailView = {
   ticketId: null,
+  htmlMode: false,
   originalValues: {},
 
   async render(id) {
     this.ticketId = id;
+    this.htmlMode = localStorage.getItem('otrs_turbo_html_mode') === 'true';
     const container = document.getElementById('view-container');
     container.innerHTML = '<div class="loading-screen"><div class="spinner"></div><p>Caricamento ticket...</p></div>';
 
     try {
       await App.ensureLookups();
       const data = await App.api(`/api/tickets/${id}`);
-      const { ticket, articles } = data;
+      const { ticket, articles, attachments } = data;
       const localISO = (dateStr) => {
         if (!dateStr) return '';
         const d = new Date(dateStr);
@@ -130,37 +132,64 @@ const TicketDetailView = {
 
             <!-- Articles Timeline -->
             <div>
-              <div class="card-title" style="margin-bottom:var(--space-md);">Articoli & Note (${articles.length})</div>
+              <div class="article-header-wrapper">
+                <div class="card-title" style="margin-bottom:0;">Articoli & Note (${articles.length})</div>
+                <label class="html-toggle-container">
+                  <input type="checkbox" class="html-toggle-input" id="html-toggle" ${this.htmlMode ? 'checked' : ''} />
+                  <span>Visualizza HTML</span>
+                </label>
+              </div>
               <div class="articles-timeline">
-                ${articles.length > 0 ? articles.map(a => `
-                  <div class="article-card sender-${(a.sender_type || 'system').toLowerCase()}">
-                    <div class="article-header">
-                      <div class="article-sender">
-                        <span class="article-sender-badge ${(a.sender_type || 'system').toLowerCase()}">${a.sender_type || 'System'}</span>
-                        <span style="font-size: 0.72rem; color: var(--text-muted); font-family: monospace; margin-right: var(--space-xs);">ID: ${a.article_id}</span>
-                        <span class="article-from">${App.escapeHtml(a.a_from || a.creator_first + ' ' + a.creator_last || 'Sistema')}</span>
-                        ${a.channel_name ? `<span style="font-size:0.72rem;color:var(--text-muted);">via ${a.channel_name}</span>` : ''}
-                      </div>
-                      <div style="display:flex; gap: var(--space-sm); align-items:center;">
-                        ${a.time_unit ? `<span class="badge" style="background:var(--info-bg);color:var(--info);font-size:0.75rem;padding:2px 8px;border-radius:4px;">⏱ ${parseFloat(a.time_unit)} min</span>` : ''}
-                        
-                        <div class="retrodate-container" data-article-id="${a.article_id}">
-                          <span class="article-time">${App.formatDateTime(a.create_time)}</span>
-                          <button class="retrodate-btn-edit btn-edit-article-date" title="Retrodata Articolo">✏️</button>
-                          <div class="retrodate-editor" style="display:none;">
-                            <input type="datetime-local" class="retrodate-input input-article-date" value="${localISO(a.create_time)}" />
-                            <div class="retrodate-actions">
-                              <button class="retrodate-btn-action save btn-save-article-date" title="Salva">✓</button>
-                              <button class="retrodate-btn-action cancel btn-cancel-article-date" title="Annulla">✗</button>
+                ${articles.length > 0 ? articles.map(a => {
+                  const hasHtml = (a.a_content_type || '').toLowerCase().includes('html') || a.a_body.includes('</') || a.a_body.includes('/>');
+                  const displayBody = this.htmlMode && hasHtml
+                    ? `<iframe srcdoc="${a.a_body.replace(/"/g, '&quot;')}" style="width:100%; border:none; background:var(--bg-card); border-radius:var(--radius-md); min-height:220px; font-family:inherit; color-scheme: dark;"></iframe>`
+                    : `<div class="article-body">${App.escapeHtml(a.a_body || '')}</div>`;
+                  
+                  const articleAttachments = (attachments || []).filter(att => att.article_id === a.article_id);
+
+                  return `
+                    <div class="article-card sender-${(a.sender_type || 'system').toLowerCase()}">
+                      <div class="article-header">
+                        <div class="article-sender">
+                          <span class="article-sender-badge ${(a.sender_type || 'system').toLowerCase()}">${a.sender_type || 'System'}</span>
+                          <span style="font-size: 0.72rem; color: var(--text-muted); font-family: monospace; margin-right: var(--space-xs);">ID: ${a.article_id}</span>
+                          <span class="article-from">${App.escapeHtml(a.a_from || a.creator_first + ' ' + a.creator_last || 'Sistema')}</span>
+                          ${a.channel_name ? `<span style="font-size:0.72rem;color:var(--text-muted);">via ${a.channel_name}</span>` : ''}
+                        </div>
+                        <div style="display:flex; gap: var(--space-sm); align-items:center;">
+                          ${a.time_unit ? `<span class="badge" style="background:var(--info-bg);color:var(--info);font-size:0.75rem;padding:2px 8px;border-radius:4px;">⏱ ${parseFloat(a.time_unit)} min</span>` : ''}
+                          
+                          <div class="retrodate-container" data-article-id="${a.article_id}">
+                            <span class="article-time">${App.formatDateTime(a.create_time)}</span>
+                            <button class="retrodate-btn-edit btn-edit-article-date" title="Retrodata Articolo">✏️</button>
+                            <div class="retrodate-editor" style="display:none;">
+                              <input type="datetime-local" class="retrodate-input input-article-date" value="${localISO(a.create_time)}" />
+                              <div class="retrodate-actions">
+                                <button class="retrodate-btn-action save btn-save-article-date" title="Salva">✓</button>
+                                <button class="retrodate-btn-action cancel btn-cancel-article-date" title="Annulla">✗</button>
+                              </div>
                             </div>
                           </div>
                         </div>
                       </div>
+                      ${a.a_subject ? `<div class="article-subject">${App.escapeHtml(a.a_subject)}</div>` : ''}
+                      ${displayBody}
+                      
+                      ${articleAttachments.length > 0 ? `
+                        <div class="article-attachments">
+                          ${articleAttachments.map(att => `
+                            <a href="/api/tickets/attachments/${att.id}" class="attachment-badge" target="_blank" download="${att.filename}">
+                              <span>📎</span>
+                              <strong>${App.escapeHtml(att.filename)}</strong>
+                              <span class="attachment-size">(${Math.round(att.content_size / 1024)} KB)</span>
+                            </a>
+                          `).join('')}
+                        </div>
+                      ` : ''}
                     </div>
-                    ${a.a_subject ? `<div class="article-subject">${App.escapeHtml(a.a_subject)}</div>` : ''}
-                    <div class="article-body">${App.escapeHtml(a.a_body || '')}</div>
-                  </div>
-                `).join('') : `
+                  `;
+                }).join('') : `
                   <div class="empty-state" style="padding:var(--space-lg);">
                     <div class="empty-state-icon">💬</div>
                     <div class="empty-state-text">Nessun articolo</div>
@@ -457,5 +486,15 @@ const TicketDetailView = {
         });
       }
     });
+    // HTML Mode Toggle Listener
+    const htmlToggle = document.getElementById('html-toggle');
+    if (htmlToggle) {
+      htmlToggle.addEventListener('change', (e) => {
+        const isChecked = e.target.checked;
+        localStorage.setItem('otrs_turbo_html_mode', isChecked);
+        this.htmlMode = isChecked;
+        this.render(this.ticketId);
+      });
+    }
   },
 };

routes/tickets.js

@@ -210,13 +210,24 @@ router.get('/:id', async (req, res) => {
        LEFT JOIN users creator ON a.create_by = creator.id
        LEFT JOIN time_accounting ta ON a.id = ta.article_id
        WHERE a.ticket_id = $1
-       ORDER BY a.create_time ASC`,
+       ORDER BY a.create_time DESC, a.id DESC`,
+      [id]
+    );
+
+    // Fetch attachments metadata for all articles in the ticket
+    const attachmentsResult = await pool.query(
+      `SELECT id, article_id, filename, content_size, content_type, disposition
+       FROM article_data_mime_attachment
+       WHERE article_id IN (
+         SELECT id FROM article WHERE ticket_id = $1
+       )`,
       [id]
     );
 
     res.json({
       ticket: ticketResult.rows[0],
       articles: articlesResult.rows,
+      attachments: attachmentsResult.rows,
     });
   } catch (err) {
     console.error('Error fetching ticket detail:', err);
@@ -578,7 +589,7 @@ router.get('/:id/articles', async (req, res) => {
        LEFT JOIN users creator ON a.create_by = creator.id
        LEFT JOIN time_accounting ta ON a.id = ta.article_id
        WHERE a.ticket_id = $1
-       ORDER BY a.create_time ASC`,
+       ORDER BY a.create_time DESC, a.id DESC`,
       [id]
     );
     res.json(result.rows);
@@ -917,4 +928,28 @@ router.post('/articles/:articleId/retrodata-article', async (req, res) => {
   }
 });
 
+// GET /api/tickets/attachments/:id — Download/View attachment
+router.get('/attachments/:id', async (req, res) => {
+  try {
+    const { id } = req.params;
+    const result = await pool.query(
+      `SELECT filename, content_type, content
+       FROM article_data_mime_attachment
+       WHERE id = $1`,
+      [id]
+    );
+    if (result.rows.length === 0) {
+      return res.status(404).send('Allegato non trovato.');
+    }
+    const attachment = result.rows[0];
+
+    res.setHeader('Content-Type', attachment.content_type || 'application/octet-stream');
+    res.setHeader('Content-Disposition', `attachment; filename="${attachment.filename}"`);
+    res.send(attachment.content);
+  } catch (err) {
+    console.error('Errore download allegato:', err);
+    res.status(500).send(err.message);
+  }
+});
+
 module.exports = router;