tool per ticket automatici

routes/tickets.js

@@ -244,7 +244,7 @@ router.post('/', async (req, res) => {
     const {
       title, queue_id, state_id, priority_id, type_id,
       user_id, customer_id, customer_user_id, body, subject,
-      responsible_user_id
+      responsible_user_id, attachments
     } = req.body;
 
     await client.query('BEGIN');
@@ -328,11 +328,28 @@ router.post('/', async (req, res) => {
       ]
     );
 
-    // Create initial article if body is provided
-    if (body) {
-      // Get sender type ID for "agent"
+    // Create initial article if body or attachments are provided
+    if (body || (attachments && attachments.length > 0)) {
+      // Determine sender type (customer vs agent) and sender name/email
+      let senderTypeName = 'agent';
+      let customerFrom = 'OTRS Turbo Agent';
+
+      if (customer_user_id) {
+        const custRes = await client.query(
+          `SELECT email, first_name, last_name FROM customer_user WHERE login = $1`,
+          [customer_user_id]
+        );
+        if (custRes.rows.length > 0) {
+          const c = custRes.rows[0];
+          customerFrom = `${c.first_name} ${c.last_name} <${c.email}>`;
+          senderTypeName = 'customer';
+        }
+      }
+
+      // Get sender type ID
       const senderResult = await client.query(
-        `SELECT id FROM article_sender_type WHERE name = 'agent'`
+        `SELECT id FROM article_sender_type WHERE name = $1`,
+        [senderTypeName]
       );
       const senderTypeId = senderResult.rows.length > 0 ? senderResult.rows[0].id : 1;
 
@@ -354,6 +371,7 @@ router.post('/', async (req, res) => {
       );
 
       const articleId = articleResult.rows[0].id;
+      const finalBody = body || 'File allegati in creazione';
 
       await client.query(
         `INSERT INTO article_data_mime (
@@ -365,8 +383,29 @@ router.post('/', async (req, res) => {
            'text/plain; charset=utf-8', EXTRACT(EPOCH FROM NOW())::INTEGER,
            NOW(), $5, NOW(), $5
          )`,
-        [articleId, 'OTRS Turbo Agent', subject || title, body, operatorId]
+        [articleId, customerFrom, subject || title, finalBody, operatorId]
       );
+
+      // Insert attachments if any
+      if (attachments && Array.isArray(attachments)) {
+        for (const att of attachments) {
+          const contentBuffer = Buffer.from(att.content, 'base64');
+          await client.query(
+            `INSERT INTO article_data_mime_attachment (
+               article_id, filename, content_size, content_type, disposition, content,
+               create_time, create_by, change_time, change_by
+             ) VALUES ($1, $2, $3, $4, 'attachment', $5, NOW(), $6, NOW(), $6)`,
+            [
+              articleId,
+              att.filename,
+              contentBuffer.length,
+              att.content_type || 'application/octet-stream',
+              contentBuffer,
+              operatorId
+            ]
+          );
+        }
+      }
     }
 
     await client.query('COMMIT');